Components: ELECTRICAL SYSTEM
August 20, 2021
TBD
Condition
Run & Drive
Damage
Collision
Title
Salvage
| Rearview Video Systems | Standard |
|---|
| Dynamic Head Restraints | Not Available |
|---|---|
| Head Restraint | Driver, Front Passenger, Rear Seat, 3rd row |
| Advanced Belt Feature | Standard |
| Adjustable Upper Belt Anchorage | Driver, Front Passenger, Rear Seat, 3rd row |
| Seat Belt Reminder System | Driver, Front Passenger |
| Frontal Air Bag | Driver, Front Passenger |
|---|---|
| Curtain | Driver, Front Passenger, Rear Seat, 3rd row |
| Pelvis/Torso | Driver, Front Passenger |
| Knee | Not Available |
| Additional Air Bags | Driver Seat Head Curtain Air Bag |
| Meets Side Air Bag Out-of-Position Requirements | Yes |
| LATCH Locations | Rear Seat |
|---|---|
| Safety Power Windows (Anti-Pinch) | Available |
| Safety Power Windows (Anti-Pinch) locations | Driver, Front Passenger |
| NHTSA ID Number: | 11438877 |
|---|---|
| Consumer Location: | HAYMARKET, VA |
| VIN: | **** |
The contact owns a 2017 Cadillac Escalade. The contact stated while driving 55 MPH, the touch screen monitor started jumping up and down and sporadically going in and out while the contact was attempting to use the GPS. Additionally, the hands free and answer screen was inoperable. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the monitor was faulty and needed to be replaced. The contact was informed that the repair would be an out of pocket expense since the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 38,000. The VIN was unavailable.
| NHTSA ID Number: | 11438331 |
|---|---|
| Consumer Location: | SALINAS, CA |
| VIN: | 1GYS4KKJ7HR**** |
The brake assist function has been very sketchy and coming on unexpectedly and the emergency braking when reversing is malfunctioning and coming on unexpectedly with no need in error in a very hard/ fast stop. Yes its available for inspection. How was your safety or the safety of others put at risk? This puts my saftey as well as others at risk because the brake system is malfunctioning and at times unpredictable, and making quick/hard stops when not expected or necessary. The car was just in the dealership for repair of the break assist and I am sending it back in again because it is still malfunctioning.The vehicle has been inspected by the dealership. The brake assist light was coming on and off , sometimes but not all of the time and now that the car was serviced by the dealership the light is not coming on but their are still malfunctions. I do not feel safe driving this car.
| NHTSA ID Number: | 11432598 |
|---|---|
| Consumer Location: | LIVERMORE, CA |
| VIN: | 1gys4kkj4hr**** |
I parked my 2017 Cadillac in a parking spot put the car in park shut it off and put the brake on went in side the pharmacyand my daughter was in the passenger seat with the windows downwind the car went Forward and hit a pole then rolled back and wrecked in the two cars with the car shut off in park a man tryed to stop it and the brake pedal was hard as a rock and the car was still in park . I got in to move the car and it was still in park .. I had the keys in my pocket in side the pharmacy..
| NHTSA ID Number: | 11424765 |
|---|---|
| Consumer Location: | HAMPTON, VA |
| VIN: | 1GYS4BKJ9HR**** |
When applying the brakes at a slow speed (>20 mph), the brakes seem “spongy”. The brake pedal seems to require further travel to stop the vehicle. It feels as if air is trapped in the hydraulic system and this does not happen all the time, it is an intermittent problem.
| NHTSA ID Number: | 11424481 |
|---|---|
| Consumer Location: | MADISON, MS |
| VIN: | 1GYS3AKJ5HR**** |
Cadillac Cue system has stopped working. GM will not replace but is aware of the issues with the faulty system. Screen has been checked by the dealership. They indicate that they are aware of the issues with the system but no recall has been issued. Because this controls many functions of the vehicle, it's safety issue. Consumers should not have to pay the costs to have this issue resolved.
| NHTSA ID Number: | 11422626 |
|---|---|
| Consumer Location: | GRAND HAVEN, MI |
| VIN: | 1GYS3HKJ8HR**** |
I was travelling down the highway and the brakes failed to respond. I was able to deliver the car to a Cadillac dealer in Holland Michigan. At highway speeds with no breaks I believe my families lives were in danger. We have brought the car into the dealership multiple times for electrical system issues and I believe these unresolved issues have culminated in the failure of the braking system at high speeds. The dealer has stated that it was a vacuum pump and it has now been replaced but found no other issues with the electrical system. There was a warning light for the brake assist feature during the drive prior to the brakes not functioning. We reported this to the dealer during the drive and they made an appointment for the following Thursday (this was on a Saturday). We were not notified at the time of the call that this issue could put our lives in danger or that we should stop driving the car.
| NHTSA ID Number: | 11404462 |
|---|---|
| Consumer Location: | DOUGLASVILLE, GA |
| VIN: | 1GYS3HKJ1HR**** |
I WAS RETRIEVING SOMETHING OUT OF THE TRUCK AND THE LIFTGATE FELL ON ME. I NEVER FELT SUCH EXCRUCIATING PAIN. I HAD TO LIFT THE LIFTGATE OFF OF ME. THERE WAS NO WARNING OR ANYTHING THAT GAVE ME THE INDICATION THE LIFTGATE WAS MALFUNCTIONING. WHEN I OPENED THE TRUNK OF THE SUV THERE WAS NO INDICATION SOMETHING LET THIS WOULD HAPPEN BECAUSE IT OPENED JUST FINE. THIS LIFTGATE HIT ME SO HARD THAT IT CAUSED MAJOR BRUISES ON MY BACK AND HIPS. I HURT MY SHOULDER BECAUSE I HAD TO LIFT THE LIFTGATE OFF OF ME. TO SAY THE LEAST I ENDED UP IN THE EMERGENCY ROOM. ME AND MY HUSBAND STARTED SEEING IS THIS AN ONGOING ISSUE WITH THE LIFTGATES AND IT IS. SO MANY COMPLAINTS, YET NO RECALLS. WHAT DOES IT TAKE? SOMEONE TO BE KILLED BY THIS? SO MANY PEOPLE ARE BEING HURT, BUT GM DOES NOT RECALL THIS? SO SAD. ITS TIME GM PUT PEOPLE OVER PROFITS!!! THIS SHOULD HAVE NEVER HAPPENED!!!
| NHTSA ID Number: | 11384313 |
|---|---|
| Consumer Location: | HIALEAH, FL |
| VIN: | 1GYS3DKJ7HR**** |
REPAIR PLEASE
| NHTSA ID Number: | 11375332 |
|---|---|
| Consumer Location: | TRUMBULL, CT |
| VIN: | 1GYS4BKJ8HR**** |
*SAFETY ISSUE* ESCALADE WILL SHIFT VIOLENTLY INTO GEAR IN EITHER FORWARD OR REVERSE, CAUSING VEHICLE TO SUDDENLY LURCH. CONDITION IS ESPECIALLY PRESENT WHEN STOPPING AT INTERSECTION ON AN INCLINE. FROM A STOP OR ROLLING STOP, THE VEHICLE WILL BE UNRESPONSIVE TO GENTLE ACCELERATION FOR A SECOND OR TWO, THEN BOLT INTO GEAR SCREECHING THE TIRES AND LAUNCHING VEHICLE VIOLENTLY FORWARD. LIKEWISE, FROM ROLLING STOP THEN SHIFTING TO REVERSE TO PARK, SAME LAG WITH SUDDEN BURST OF POWER. THE EFFECT IS VERY SIMILAR TO SOMEONE WHO IS LEARNING TO DRIVE A MANUAL TRANNY IN A MUSCLE CAR. THERE SEEMS TO BE NO DIFFERENCE WITH TRANSMISSION TEMPERATURE, THE INTENSITY OF THE CONDITION SEEMS TO BE RANDOM, AND DIFFICULT TO INTENTIONALLY RECREATE. VEHICLE HAS BEEN IN SHOP TWICE, RECEIVED THE 18-NA-355 BULLETIN SERVICE, AND PROBLEM PERSISTS. DEALER INDICATES THAT TRANSMISSION IS OPERATING AS DESIGNED. ADDITIONALLY, THE TRANSMISSION SHIFTS HARSHLY BOTH UP AND DOWN THROUGH GEARS 1-3 WHEN GENTLY ACCELERATING OR BRAKING. AGAIN, SIMILAR TO SOMEONE WHO IS LEARNING TO DRIVE A MANUAL TRANSMISSION. I DONT CONSIDER THIS CONDITION A SAFETY ISSUE, BUT AN ANNOYANCE AND MAY WELL BE RELATED TO THE "LURCHING" CONDITION.
| NHTSA ID Number: | 11373639 |
|---|---|
| Consumer Location: | ANDOVER, KS |
| VIN: | 1GYS4JKJ3HR**** |
WE HAVE OWNED THIS CAR FOR APPROXIMATELY TWO YEARS. IN THE LAST SIX MONTHS THE TRANSMISSION HAS BEGUN FEELING CLUNKY AT TIMES. WHAT I MEAN IS THAT SOMETIMES THE SHIFT FROM 1ST TO 2ND OR 2ND TO 3RD THE CAR LURCHES FORWARD WITH A CLUNK AS IT SHIFTS. IF YOU DO NOT HAVE YOUR FOOT FIRMLY ON THE BRAKE YOU COULD SLIDE INTO TRAFFIC WHICH THANKFULLY HAS NOT HAPPENED AS OF YET. WE TOOK THE CAR IN FOR SERVICE ON THIS AND WAS TOLD IT WAS TYPICAL OF ESCALADES OF OUR YEAR AND EARLIER(2017). THEY(EDDY'S CADILLAC IN WICHITA KS) SAID CADILLAC NEEDS TO DO A RECALL ON THIS BUT THEY DO NOT KNOW HOW TO FIX IT. WE HAVE A FEW OTHER FRIENDS WHO HAD THE SAME YEAR OR EARLIER AND ALL EVENTUALLY DEVELOPED THE ISSUE. OURS STARTED WITH THE ISSUE ABOUT 20K MILEAGE MARK. CADILLAC NEEDS TO FIX THIS ISSUE BECAUSE IT IS A SAFETY CONCERN AND LEAVES ME LITTLE DOUBT THAT WITH SHIFTS THAT HARD IN THE TRANSMISSION THAT A FAILURE IS LOOMING IN THE NOT TO DISTANT FUTURE.
| NHTSA ID Number: | 11363391 |
|---|---|
| Consumer Location: | LOVELAND, OH |
| VIN: | 1GYS4KKJ6HR**** |
THE SERVICE ABS BRAKE PLEASE SEE DEALER MESSAGE HAS COME UP ON MY DASH 3 TIMES IN THE PAST 5 WEEKS. EACH TIME THE MESSAGE APPEARED THE VEHICLE OPERATED VERY STRANGELY WHEN BRAKING, THE WHOLE VEHICLE SHOOK AND MADE WEIRD NOISES SO I IMMEDIATELY TURNED AROUND WENT HOME AND GRABBED OUR OTHER VEHICLE. I THEN CALLED CADILLAC AND MADE AN APPOINTMENT AT JAKE SWEENEY CADILLAC IN LEBANON OHIO FOR SERVICE. THE FIRST TWO TIMES THEY SAID THEY FIXED THIS ISSUE THE MOST RECENT TIME THEY SAID THEY FOUND NO CODES AND WERE UNABLE TO FIGURE OUT WHY THIS MESSAGE APPEARED ON MY DASH
| NHTSA ID Number: | 11363396 |
|---|---|
| Consumer Location: | LOVELAND, OH |
| VIN: | 1GYS4KKJ6HR**** |
THE TRANSMISSION SHIFTS EXTREMELY HARSHLY FROM 1-2 AND FROM 3-2-1 INTERMITTENTLY. SOMETIMES THIS HAPPENS ROUGH SOMETIMES ITS ROUGH AND SOMETIMES IT DOESN'T HAPPEN AT ALL. I AM SURE THAT THIS IS DAMAGING THE TRANSMISSION AND ONE DAY THE TRANSMISSION WILL FAIL AT AN INOPPORTUNE TIME AND CAUSE A POTENTIALLY SEVERE ACCIDENT.
| NHTSA ID Number: | 11363405 |
|---|---|
| Consumer Location: | LOVELAND, OH |
| VIN: | 1GYS4KKJ6HR**** |
THE VEHICLE MAKES A LOT A WHINING NOISES WHEN DRIVING AND THEN LOUDER WHINING NOISES AND ODD NOISES THAT SOUNDS LIKE GRINDING WHEN YOU MAKE TURNS WHEN THEN TRANSFER CASE IS ON AUTO MODE. DEALERSHIP TOLD ME TO PUT CAR IN OFF MODE UNLESS THE ROADS ARE IN BAD SHAPE BUT THE OWNERS MANUAL DOES NOT SAY ANYTHING ABOUT THAT. I THINK THERE IS A PROBLEM WITH VEHICLE.
| NHTSA ID Number: | 11363410 |
|---|---|
| Consumer Location: | LOVELAND, OH |
| VIN: | 1GYS4KKJ6HR**** |
I REMOTE STARTED MY VEHICLE TO TAKE MY CAR INTO THE DEALERSHIP FOR SERVICE AND WHEN I WENT OUT TO GET INTO MY VEHICLE THE RUNNING BOARD EXTENDED AND I STEPPED ON TO RUNNING BOARD, RUNNING BOARD IMMEDIATELY STARTED TO RETRACT INTO VEHICLE ALMOST TRAPPING MY FOOT. I TOOK VEHICLE TO DEALERSHIP AND THEY WERE UNABLE TO RECREATE THE ISSUE. ON 10/7/2020 WHEN I WENT TO PICKUP MY CAR THE LOT TECHNICIAN BROUGHT THE VEHICLE AROUND TO THE FRONT FOR ME TO GET IT AND WHEN HE OPENED THE DOOR THE RUNNING BOARDS FOLDED OUT AND THEN ALMOST IMMEDIATELY STARTED TO RETRACT IT COULD HAVE TRAPPED HIS FOOT BETWEEN THE RUNNING BOARD AND CAR TOO. THE DEALERSHIP HAS THE VEHICLE AND IS TRYING TO DETERMINE THE PROBLEM. I HAVE VIDEO EVIDENCE OF THE PROBLEM.
| NHTSA ID Number: | 11342083 |
|---|---|
| Consumer Location: | FALL RIVER, MA |
| VIN: | 1GYS4HKJ6HR**** |
I DEVELOPED AN A/C LEAK FROM MY CONDENSOR. GMC, CHEVY AND CADILLAC ARE VERY AWARE OF HOW COMMON THIS PROBLEM IS AND THERE IS NO RECALL.
