|Rearview Video Systems||Optional|
|Dynamic Head Restraints||Driver, Front Passenger|
|Head Restraint||Driver, Front Passenger, Rear Seat|
|Advanced Belt Feature||Standard|
|Adjustable Upper Belt Anchorage||Driver, Front Passenger|
|Seat Belt Reminder System||Driver, Front Passenger|
|Frontal Air Bag||Driver, Front Passenger|
|Curtain||Driver, Front Passenger, Rear Seat, 3rd row|
|Pelvis/Torso||Driver, Front Passenger|
|Additional Air Bags||Not Available|
|Meets Side Air Bag Out-of-Position Requirements||No|
|LATCH Locations||Rear Seat|
|Safety Power Windows (Anti-Pinch)||Standard|
|Safety Power Windows (Anti-Pinch) locations||Not Available|
|NHTSA ID Number:||11428238|
|Consumer Location:||SAINT PAULS, NC|
AS I WAS GETTING IN MY CAR I NOTICE THE PASSENGER SIDE HEADREST WAS APART/DEPLOYED WITHOUT ANY ACCINDENT. ALSO HAVING ISSUES WITH THE PASSENGER SEAT BELT NOT RETRACTING.
|NHTSA ID Number:||11415212|
|Consumer Location:||CALIMESA, CA|
WHILE TRAVELING ON FREEWAY DRIVER SEAT HEADREST DEPLOYED STRIKING BACK OF MY HEAD.
|NHTSA ID Number:||11403286|
|Consumer Location:||RANCHO CUCAMONGA, CA|
REAR LIGHT BAR BEGAN CRACKING ON ITS OWN. MOISTURE AND WATER IS GOING INSIDE OF IT AND COULD CAUSE A SHORTAGE. CONTACTED DODGE BUT THEY STATE THEY CAN'T DO ANYTHING AND I JUST HAVE TO BUY A NEW ONE ON MY OWN BUT IT IS OVER $1000 NEW.
|NHTSA ID Number:||11278030|
|Consumer Location:||FORT WORTH, TX|
I WAS CLEANING MY CAR (STATIONARY IN DRIVEWAY) ON 11/3/2019 AND NOTICED A PIECE OF PLASTIC ON THE FLOORBOARD. I LOOKED UP TO SEE WHERE IT MIGHT HAVE CAME FROM AND NOTICED THE DRIVER SEAT HEADREST WAS SEPARATING. I ATTEMPTED TO PUSH THE TWO PIECES BACK TOGETHER AND THE HEADREST FULLY DEPLOYED. UPON INSPECTION I COULD SEE THAT THE CLIP THAT HOLDS A METAL PIN HAD FAILED. THE PLASTIC PIECE I FOUND WAS PART OF THIS CLIP. VERY GRATEFUL I WAS NOT DRIVING WHEN THIS HAPPENED. THIS VEHICLE IS ONLY 4 YEARS OLD. IT IS NOT STORED IN THE HEAT OR SUN. NOW WE GET TO WAIT FOR THE EVENTUAL FAILURE OF THE PASSENGER SIDE ACTIVE HEAD RESTRAINT. SAFETY DEVICES SHOULD NOT CAUSE INJURY.
|NHTSA ID Number:||11175694|
|Consumer Location:||SANTA CLARITA, CA|
WHILE DRIVING DOWN THE INTERSTATE AT 70MPH THE FRONT PASSENGER SIDE HEAD REST "DEPLOYED" WITHOUT WARNING, STRIKING AND INJURING MY WIFE WHO REQUIRED MEDICAL TREATMENT TO RESOLVE THE INJURY. INSPECTION OF THE HEAD REST REVEALED THAT THE PLASTIC THAT HOLDS THE METAL RETAINING PIN FOR THE ACTIVE HEAD REST SYSTEM HAD FAILED, RESULTING IN THE RAPID FORWARD MOVEMENT OF THE HEAD REST CAUSING INJURY. DODGE/FCA SO FAR IS REFUSING TO COVER THE OBVIOUS MATERIALS FAILURE AND POOR DESIGN UNDER WARRANTY.*DT*TR *DT*JB
|NHTSA ID Number:||11172492|
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT THE RACE TRACK LIGHTING ON THE REAR OF THE VEHICLE RETAINED WATER. AS A RESULT, THE REAR LIGHTS DID NOT WORK PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CENTRAL AVENUE CHRYSLER DODGE RAM (1839 CENTRAL PARK AVE, YONKERS, NY 10710, (866) 671-0682) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS BUILT WITHOUT A RUBBER SEAL OVER THE LIGHTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO BUY ANOTHER LIGHT BEFORE THEY COULD REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 137,000.
|NHTSA ID Number:||11103974|
|Consumer Location:||VALRICO, FL|
I HAVE HAD THE SAME ISSUE WITH MY DODGE FOR 2 PLUS YEAR. I WILL GO TO FILL UP MY GAS TANK AND AFTER A FEW MINUTES GAS STARTS FLOWING BACK OUT OF THE TANK. I HAVE TAKEN IT TO THE DEALERSHIP THREE TIMES FOR REPAIR. THE FIRST TWO TIMES THEY HAVE TOLD ME THEY REPLACED SENSORS, WELL IT HAS HAPPENED AGAIN. NOW THEY ARE TELLING ME THEY HAVE TO REPLACE THE ENTIRE FUEL SYSTEM, TANK AND ALL. THEY HAVE STATED THAT MY CAR IS UNSAFE TO DRIVE AND THE DEALER WILL NOT GIVE IT BACK TO ME TO DRIVE BECAUSE IT IS COMPLETELY CONTAMINATED AND THE ENTIRE CANISTER NEEDS TO BE REPLACED . THEY ARE WAITING ON THE PART TO COME IN BUT THAT WILL NOT BE TILL MID JULY BECAUSE THEY HAVE 4200 ON BACKORDER. THIS IS CLEARLY A MAJOR ISSUE WITH DODGE DURANGO AND NO ONE AT THE DEALERSHIP OR CHRYSLER IS TRYING TO HELP FIX THIS ISSUE. IT NEEDS TO BE LOOKED AT! WHILE DRIVING I WOULD HAVE A LARGE SMELL OF GAS IN MY CAR AND IT WOULD JUST CUT OFF AND NOT START BACK UP.
|NHTSA ID Number:||11097736|
|Consumer Location:||BATTLE CREEK, MI|
I NOTICED RECENTLY THAT CONDENSATION WAS ACCUMULATED IN THE REAR RACING TAIL LIGHT ON THE BACK HATCH OF THE TRUCK. I THEN NOTICED APPROXIMATELY 1" OF WATER BUILD UP THAT COLLECTED INTO THE BOTTOM OF THE SAME RACING STRIP TAIL LIGHT ON THE REAR OF THE HATCH. I RESEARCHED THIS ONLINE TO SEE IF IT WAS A COMMON ISSUE AND THERE IS SEVERAL REPORTS OF THE SAME ISSUE. THERE IS ALSO YOUTUBE.COM VIDEOS EXPLAINING HOW TO DRAIN THE LIGHT. I CALLED DODGE YESTERDAY AFTER DRAINING THE LIGHT (I HAVE A VIDEO), THEY STATED THAT COULD NOT HELP ME BECAUSE THE VEHICLE JUST WENT OUT OF WARRANTY. THE SOLUTION WOULD BE TO REPLACE THE ENTIRE LIGHT COSTING AROUND $1000-$ 1200.00. THEY ADVISED ME TO MAKE A COMPLAINT WITH THE NHTSA TO SEE IF A RECALL COULD BE ISSUED. PLEASE LOOK AT THIS LINK, SEVERAL REPORTS OF THIS ISSUE: HTTP://WWW.CARPROBLEMZOO.COM/DODGE/DURANGO/TAIL-LIGHT-SWITCH-PROBLEMS.PHP YOUTUBE, HOW TO DRAIN: HTTPS://WWW.YOUTUBE.COM/WATCH?V=Z8ZUPYCTIXS THERE IS CLEARLY AN ISSUE WITH THIS ASSEMBLY. CAN YOU PLEASE DO YOUR BEST TO ISSUE A RECALL SO THIS CAN BE FIXED. THERE HAS BEEN NO DAMAGE OR INCIDENT TO THE REAR END TO CAUSE SUCH AN ISSUE LIKE THIS.
|NHTSA ID Number:||10965838|
|Consumer Location:||LINCOLNTON, NC|
TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED AT THE GAS STATION, THE PASSENGER SIDE HEAD REST AIR BAG DEPLOYED INADVERTENTLY WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,900.
|NHTSA ID Number:||11441252|
|Consumer Location:||HAINESPORT, NJ|
The power liftgate strut broke off at the mounting stud causing the liftgate to slam down uncontrolled. This could easily cause injury especially to a child.
|NHTSA ID Number:||11440853|
|Consumer Location:||HOUSTON, TX|
Fuel pump relay not working
|NHTSA ID Number:||11439063|
|Consumer Location:||PLACENTIA, CA|
Driver seat headrest deployed while the vehicle was parked. No one inside.
|NHTSA ID Number:||11438195|
|Consumer Location:||PANAMA CITY, FL|
Front passenger’s headrest airbag deployed while parked. Nothing hit us, my daughter was in the seat.
|NHTSA ID Number:||11438237|
|Consumer Location:||BLOOMINGTON, MN|
Driver side third row seat belt will not retract. It came out and stayed out all of the way. It is unusable . I've tried everything to get it to go back in.
|NHTSA ID Number:||11438119|
|Consumer Location:||DERBY, KS|
The headrest deployed without warning on the passenger seat.
|NHTSA ID Number:||11437749|
|Consumer Location:||TITUSVILLE, FL|
The headrest deployed and has a broken pin and I am unable to put it back in place.
|NHTSA ID Number:||11436861|
|Consumer Location:||SANTA MARIA, CA|
The second and third row seat belts have cracks like the recall to the front driver and passenger side seat belts. Dealer said current recall does not include the other rows and it is dangerous for both children, car seats and adults when riding as passengers. Cost just for the third row is quoted at $1,300. I have 2 daughters that I do not feel Safe in the car in the event of an accident.
|NHTSA ID Number:||11436864|
|Consumer Location:||SANTA MARIA, CA|
The power lift gate failed and I was hit pretty hard. Would have been worse if it was my wife or kids and probably would have been more than an bruise and being sore. The “special stud” that connects the power rod to the body of the Durango broke off. Part of the bolt is still in the body in the threads and the other part is still connected to the power lift. It than created issues to even close the door and be able to drive without the hatch open. The parts are on order and will in next week to see if it can be repaired. Currently the door is not usable and the power lift rod had to be disconnected to stop further damage to the body of the vehicle. Door will not stay open and the dealer is unsure if they can get the broken part of the bolt out to complete the repair.
|NHTSA ID Number:||11436353|
|Consumer Location:||COLUMBIA, KY|
Headrest popped while sitting parked
|NHTSA ID Number:||11435962|
|Consumer Location:||ROBERTA, GA|
Passenger side head rest sprung apart while driving down the road. Hit passenger in the back of the head.
|NHTSA ID Number:||11435083|
|Consumer Location:||CYPRESS, TX|
While driving down a smooth paved road approximately 40 mph, the passenger side headrest deployed for no reason. My 13yr old son was sitting in the seat and the headrest hit him in the head causing a headache and possible concussion. I'm submitting this just minutes after the incident and have not had it assessed or repaired. There were no warning lights displayed when this occurred. My vehicle is available for inspection upon request.
|NHTSA ID Number:||11434965|
|Consumer Location:||WEST CHESTER, PA|
WATER COLLECTS IN THE RACETRACK TAILIGHT.
|NHTSA ID Number:||11434466|
|Consumer Location:||WILMINGTON, NC|
The fuel door becomes loose and will not open without using emergency release in trunk.
|NHTSA ID Number:||11434467|
|Consumer Location:||WILMINGTON, NC|
Drivers seat belt won't retract
|NHTSA ID Number:||11434474|
|Consumer Location:||CORNELIUS, OR|
The contact owns a 2014 Dodge Durango. The contact stated that while driving approximately 35 mph when the driver's headrest suddenly detached and exploded from the driver seat. There was no impact to cause the detachment. The contact received injuries to their neck and back area. No medical assistance has been had as of yet. The contact contacted the dealership who stated the headpiece would be replaced under an extended warranty. The vehicle had not been repaired as of yet. The manufacturer was not made aware of the issue. The approximate failure mileage 59,000.
|NHTSA ID Number:||11434475|
|Consumer Location:||CORNELIUS, OR|
The contact owns a 2014 Dodge Durango. The contact stated that while driving approximately 35 mph when the driver's headrest suddenly detached and exploded from the driver seat. There was no impact to cause the detachment. The contact received injuries to their neck and back area. No medical assistance was received as of yet. The contact contacted the dealer who stated the headpiece would be replaced under an extended warranty. The vehicle had not been repaired as of yet. The manufacturer was not made aware of the failure. The approximate failure mileage 59,000.
|NHTSA ID Number:||11434420|
|Consumer Location:||LAWNDALE, CA|
*2nd reporting of same issue* Intermittent failure to start/stopping occurring again. Fuel pump and TIPM was replaced and issue is still occurring about 8 months later. 2011-2013 durangos had a recall for this issue. I believe the 2014s should be included as well. This is very dangerous and a safety hazard should vehicle stalls and unable to start.
|NHTSA ID Number:||11434088|
|Consumer Location:||SOUTH BERWICK, ME|
The contact owns a 2014 Dodge Durango. The contact stated that while parked, the driver's side headrest was deployed without warning or impact. The contact stated that while his wife was driving the driver's side headrest was deployed without warning or impact. The driver sustained injuries to the head and neck. Medical attention was provided. The driver's headrest was replaced with the passenger's side headrest after the first deployment by an independent mechanic. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 50,000.
|NHTSA ID Number:||11433314|
|Consumer Location:||ALLISON PARK, PA|
While stopped at a red light, the headrest exploded and hit me in the back of the head. The soft part popped forward with force away from the hard plastic back.
|NHTSA ID Number:||11433023|
|Consumer Location:||SAN DIEGO, CA|
Screen on center console gets extremely hot to the touch when car is running. Purchased the car 10 days ago and reported the issue to the dealer we purchased it from. Dealer arranged for the car to be taken in to one of their authorized dealers in the auto nation group which is closer to our home. Dealer was able to duplicate and stated the temperature registered at 120 degrees on the console and recommended replacing the head unit. This unit is overheating and causing the radio to short along with other buttons on the display to not work when pressed. Dealer we purchased from said they would take care of the issue then turned around and said the limited warranty will not cover this. This is extremely dangerous and could catch fire.
|NHTSA ID Number:||11432566|
|Consumer Location:||MCKINNEY, TX|
I bought this vehicle brand new. Many issues right from the start. Right off the bat the vehicle would randomly accelerate while driving or just stall while on the highway. I had a wreck when the car was less than 3 months old. I stepped on the break and the car accelerated into on coming traffic and I hit a vehicle. I took it into the dealership many times reporting this problem to the service techs and they dismissed it that my car was "learning me" and was not "broken in" yet. Along with engine ticking and engine lights coming on I have had so many issues with this vehicle.
|NHTSA ID Number:||11430801|
|Consumer Location:||QUEEN CREEK, AZ|
I am having starting issues, combined with stalling when it full power or even partial. I reviewed the recalls that were listed for this era vehicle. And it lines up with the fuel relay or fuse I can't remember which one it was that was happening on similar makes models and this year. I believe this should be involved in that recall, but it's not showing that it is.
|NHTSA ID Number:||11430413|
|Consumer Location:||VIRGINIA BEACH, VA|
The “service shifter” warning comes on and the gears begin to change on their own. This happen out of the blue and while driving the vehicle. Other dash board issues then come on and the car begins to say to service just about everything and then turns off the dash.
|NHTSA ID Number:||11430522|
|Consumer Location:||SUGAR LAND, TX|
Active Head Restraints on passenger side deployed without collision. An internal plastic part is broken.
|NHTSA ID Number:||11429223|
|Consumer Location:||NEW ALBANY, IN|
While driving approximately 40mph the safety system in the passenger headrest exploded and hit my wife in the head.
|NHTSA ID Number:||11429249|
|Consumer Location:||EL PASO, TX|
Passenger headrest exploded (popped open) while parked.
|NHTSA ID Number:||11427355|
|Consumer Location:||EL PASO, TX|
I was driving and the headrest deployed without a collision luckily I didn't have my head against the headrest as that would had made the impact harder maybe causing and actual accident. Upon searching online I found out it hasn't only happened to my Durango apparently this has happened to many other vehicle manufactured by Dodge, Jeep and Chrysler with many of these headrest activations taking place while the vehicle was parked. I haven't contacted Dodge since this accident happened today Sunday August 1 2021. As a first responder I think this is a issue that must be addressed now by you guys since I read online that Dodge said it was not a safety concern. Mixing highway speeds with a defective headrest that is supposed to be a "safety feature" to prevent an whiplash effect can result in a Motor Vehicle Accident with major injuries or including death. As this could be the same as your airbags deploying without a collision. A blow to the head could result in a concussion with or without loss of consciousness.
|NHTSA ID Number:||11427379|
|Consumer Location:||ISLETA, NM|
Driverside headrest popped or deployed on it's own. No crash happened. Vehicle was parked outside my home and not in use. Had I been in the vehicle at the time, potential head trauma could have occurred such as wound, concussion or whiplash. Had I been driving the vehicle when this happened, this could have caused a crash and even more potential harm to myself, my children, passengers and other motorists. The vehicle has not been inspected but I have contact local dodge dealer who stated that there was no recall on the known issue and that the cost to "assess" the headrest would cost me $140 to diagnose and any replacement costs would be in addition to the $140. There was no warning whatsoever that this could happen. No engine lights or anything. Again, I was not driving the vehicle. It was parked in my driveway.
|NHTSA ID Number:||11427119|
|Consumer Location:||CHANDLER, AZ|
Rear seat belt guides plastic is cracked preventing seat belt from retracting
|NHTSA ID Number:||11426730|
|Consumer Location:||PEACHTREE CITY, GA|
Passenger side headrest exploded open will driving on parking lot, no collision took place it just broke open When plastic part failed internally. It had enough force to injury a persons head or neck.