2013 DODGE DURANGO VIN: 1C4RDJAG9DC512308

TBD
Condition
Unknown
Damage
Collision
Title
Clear

VIN 1C4RDJAG9DC512308 Decoding Dodge Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

DODGE

Manufacturer Name

FCA US LLC

Model

Durango

Model Year

2013

Trim

SXT

Vehicle Type

MULTIPURPOSE PASSENGER VEHICLE (MPV)

Plant Company Name

Jefferson North Assembly

Body Class

Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)

Doors

4

Gross Vehicle Weight Rating From

Class 2E: 6,001 - 7,000 lb (2,722 - 3,175 kg)

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Steering Location

Left-Hand Drive (LHD)

Drive Type

AWD/All-Wheel Drive

Brake System Type

Hydraulic

Engine Number of Cylinders

6

Displacement (CC)

3600.0

Displacement (CI)

219.68547874103

Displacement (L)

3.6

Engine Power (kW)

211.0331

Fuel Type - Primary

Gasoline

Engine Brake (hp) From

283

Turbo

No

Seat Belt Type

Manual

Other Restraint System Info

Active Seat Belt

Front Air Bag Locations

1st Row (Driver and Passenger)

Side Air Bag Locations

All Rows

Tire Pressure Monitoring System (TPMS) Type

Direct

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

2013 DODGE DURANGO Crash Test Score

4

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Overall Side Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Combined Side Barrier and Pole Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Seat
Rear Seat

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Risk:
21.2%

2013 DODGE DURANGO Safety Features

Seat Belts and Head Restraints

Dynamic Head Restraints Driver, Front Passenger
Head Restraint Driver, Front Passenger, Rear Seat, 3rd row
Advanced Belt Feature Standard
Adjustable Upper Belt Anchorage Driver, Front Passenger
Seat Belt Reminder System Driver, Front Passenger

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat, 3rd row
Pelvis/Torso Driver, Front Passenger
Knee Not Available
Additional Air Bags Not Available
Meets Side Air Bag Out-of-Position Requirements Not Available

Child Passenger Features

LATCH Locations Rear Seat
Safety Power Windows (Anti-Pinch) Standard
Safety Power Windows (Anti-Pinch) locations Not Available

Complaints Assosiated with VIN 1C4RDJAG9DC512308

Components: SEATS

October 07, 2020
NHTSA ID Number: 11363188
Consumer Location: LOWER BURRELL, PA
VIN: 1C4RDJAG9DC****

Summary of Complaint

FRONT PASSENGER SEAT HEADREST DEPLOYED ON IT'S OWN WHILE VEHICLE WAS PARKED.*DT*DT

Components: FUEL SYSTEM, GASOLINE ELECTRICAL SYSTEM

February 01, 2020
NHTSA ID Number: 11325023
Consumer Location: LINDENHURST, NY
VIN: 1C4RDJAG9DC****

Summary of Complaint

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE FUEL PUMP WAS PREVIOUSLY REPAIRED HOWEVER, THE REPAIR FAILED TO FIX THE FAILURE. THE CONTACT STATED THAT THE TIPM WAS REPLACED TO FIX THE FAILURE OF THE FUEL PUMP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED UNDER THE RECALL. THE FAILURE MILEAGE WAS 103,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Components: ENGINE

January 01, 2019
NHTSA ID Number: 11256121
Consumer Location: CHICAGO, IL
VIN: 1C4RDJAG9DC****

Summary of Complaint

ENGINE MADE TICKING NOISE WHEN RUNNING ON EVERY SURFACE. PROBLEM DIAGNOSED AS ROCKER FAILURE. THE CONSUMER STATED BOTH RIGHT SIDE CAM SHAFTS AND ALL ROCKER ARMS WERE REPLACED. THE CONSUMER REQUESTED TO BE REIMBURSED THE COST OF REPAIRS UNDER THE EXTENDED WARRANTY. *JS

Components: ELECTRICAL SYSTEM

April 27, 2017
NHTSA ID Number: 10981093
Consumer Location: ELLETTSVILLE, IN
VIN: 1C4RDJAG9DC****

Summary of Complaint

I CAME OUT OF A STORE AND UPON GETTING IN MY DURANGO I STARTED IT AND NOTICED SMOKE AND SMELLED A BURNING ELECTRICAL SMELL. THE HOOD WOULDN'T OPEN BECAUSE IT HAD ALREADY BURNED THROUGH THE CABLE THAT ATTACHES THE HOOD RELEASE. WITHIN A FEW SECONDS THE WHOLE FRONT END WAS ON FIRE. I CALLED THE FIRE DEPARTMENT AND THEY HAD IT PUT OUT PRETTY QUICKLY. I'VE ONLY HAD THE VEHICLE FOR EXACTLY A YEAR ALMOST TO THE DAY. THE ONLY PROBLEM WE'VE HAD WITH IT IS THE DRIVER'S SIDE HEADLIGHT WENT OUT. WE HAD IT REPLACED AND IT WENT OUT AGAIN WITHIN A COUPLE OF WEEKS SO WE HAD IT CHANGED AGAIN. I DID NOTICE THAT ONE HEADLIGHT WAS BRIGHTER THAN THE OTHER BUT THOUGHT IT WAS JUST DIFFERENT BULBS. APPARENTLY IT WASN'T. THE VEHICLE WAS PARKED IN A PARKING LOT NEXT TO A WHOLE CAGE FULL OF PROPANE TANKS NOW THAT'S PRETTY SCARY.

Components: ELECTRICAL SYSTEM

September 16, 2015
NHTSA ID Number: 10764266
Consumer Location: DELAVAN, WI
VIN: 1C4RDJAG9DC****

Summary of Complaint

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Components: SERVICE BRAKES

January 12, 2015
NHTSA ID Number: 10671843
Consumer Location: Unknown
VIN: 1C4RDJAG9DC****

Summary of Complaint

PLEASE NOTE THAT WE RECEIVED A NOTIFICATION FOR A P14/NHTSA 14V-154 IN THE MAIL REGARDING THE BRAKE BOOSTER ON OUR 2013 DODGE DURANGO. WE NOTIFIED THE DEALERSHIP MONTHS AGO REGARDING THIS RECALL AND WERE TOLD THAT WE WOULD BE PLACED ON A WAITING LIST AND NEVER HEARD BACK. WE WOULD LIKE ACTION TAKEN TO HAVE THIS ISSUE FIXED ASAP REGARDING THE BRAKE BOOSTER. *TR

Components: SERVICE BRAKES

May 07, 2014
NHTSA ID Number: 10587103
Consumer Location: CHICAGO, IL
VIN: 1C4RDJAG9DC****

Summary of Complaint

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN APRIL OF 2014, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MAY OF 2014. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Components: STEERING SUSPENSION SEATS

June 18, 2013
NHTSA ID Number: 10548848
Consumer Location: PHOENIX, AZ
VIN: 1C4RDJAG9DC****

Summary of Complaint

SINCE DAY ONE OF OWNING THE DURANGO I HAVE HAD A BAD VIBRATION IN THE STEERING WHEEL, LARRY H MILLER DODGE IN AVONDALE TOLD ME I HAD BAD TIRES SO I REPLACED THE TIRES (@450 MILES) THEN THEY TOLD ME THAT I HAD BAD WHEELS SO I REPLACED THEM WITH NEW TIRES AND WHEELS. I STILL HAVE THE VIBRATION AND MY VEHICLE HAS BEEN IN THE DEALER OVER 7 TIMES NOW. TODAY LHMD SERVICE MANAGER EXPLAINED TO ME THAT THEY TOOK WHEELS OFF OF A NEW DURANGO ON THE LOT AND THE VIBRATION WAS WORSE, THEY WENT ON TO TELL ME THAT "ALL DURANGO'S HAVE THIS VIBRATION" . THE VIBRATION CAN BE FELT IN THE STEERING WHEEL AND COULD CAUSE LOSS OF CONTROL OF VEHICLE IF VIBRATION GETS WORSE (OR IF DEFECTIVE PART THAT IS CAUSING VIBRATION FAILS). I WOULD LIKE TO KNOW WHERE I SHOULD GO FROM HERE. *TR

Components: POWER TRAIN AIR BAGS

November 12, 2021
NHTSA ID Number: 11440849
Consumer Location: Unknown
VIN: 1C4RDJDG7DC****

Summary of Complaint

1.The air bag light come on & off randomly. The air bag has never been deployed. 2. The transmission misfires, I don't know if it has to do with the fuel pump relay. I've replaced almost the entire transmission and still does the same thing.

Components: ELECTRICAL SYSTEM

November 16, 2021
NHTSA ID Number: 11440631
Consumer Location: ROSAMOND, CA
VIN: 1c4rdhag3dc****

Summary of Complaint

The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that while driving at undisclosed speeds, the vehicle stalled several times on separate occasions. The contact was able to restart the vehicle. The dealer was made aware of the failure but informed the contact that parts for the recall repair were not yet available and scheduled an upcoming appointment for January 2022. Prior to the failure, the vehicle had the external pump relay replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

Components: ELECTRICAL SYSTEM

November 01, 2021
NHTSA ID Number: 11440022
Consumer Location: LEAGUE CITY, TX
VIN: 1c4sdhct9dc****

Summary of Complaint

The contact owns a 2013 Dodge Durango. The contact stated that while driving at 40 - 45 mph, the battery warning light was illuminated and other unknown warning lights would illuminate on and off. Additionally, the windshield wiper was inadvertently activated, the doors would not lock, and a burning odor was detected coming from under the hood of the vehicle. The vehicle then lost motive power. The vehicle was towed to an independent mechanic and diagnosed with alternator failure and the computer system's wires were burned out. The alternator needed to be replaced. The vehicle was not repaired and remained with the mechanic. The dealer was made aware of the failure but informed the contact that the VIN was not included in a recall and referred the contact to NHTSA. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 14V634000 (Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 148,000.

Components: ENGINE FORWARD COLLISION AVOIDANCE

October 25, 2021
NHTSA ID Number: 11438148
Consumer Location: IMPERIAL BEACH, CA
VIN: 1c4sdjct9dc****

Summary of Complaint

hello I have got my truck off dealership like 6 months ago and my transmission is down I have to pay out of pocket also my head rest Popped out and hit my head

Components: ELECTRICAL SYSTEM

January 01, 2020
NHTSA ID Number: 11437194
Consumer Location: ALEXANDRIA, VA
VIN: 1C4SDJET2DC****

Summary of Complaint

The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical system) however, the part to the recall was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Components: ENGINE

August 12, 2021
NHTSA ID Number: 11437020
Consumer Location: ALEXANDRIA, VA
VIN: 1C4SDJET2DC****

Summary of Complaint

check engine light came on at 110,000 miles Cylinder #5 misfire cam shaft and lifter completely destroyed engine had to be replaced $8,000 !!

Components: SERVICE BRAKES

October 05, 2021
NHTSA ID Number: 11435561
Consumer Location: EAST MEADOW, NY
VIN: 1C4RDJAG3DC****

Summary of Complaint

since I have owned the vehicle ( I purchased it brand new) this has happened approx 30 times maybe more. Intermittently when you try to brake, the brake peddle is hard as a rock. I mostly notice it when I am at a fairly high speed say 50 mph but the problem is so sporadic not possible to have it replicated for the mechanic. There is a recall for this exact problem but manufacturer insists my vin # is not under the recall. I can never sell this car or let others drive it as I worry, without being familiar with the problem it could result in an accident.

Components: SEATS

September 25, 2021
NHTSA ID Number: 11435177
Consumer Location: NIAGARA FALLS, NY
VIN: 1C4RDJAG6DC****

Summary of Complaint

Driver seat Headrest “exploded” open while I was driving, no one else was in the car, there were no warning lights that this was going to happen. The headrest remains in the same state if inspection is needed.

Components: FUEL/PROPULSION SYSTEM

June 22, 2021
NHTSA ID Number: 11430843
Consumer Location: BELFORD, NJ
VIN: 1C4RDJDG7DC****

Summary of Complaint

My vehicle has been recalled, I believe, twice for the Fuel Pump Relay (Campaigns R09 or P54) . On June 21, 2021 I scheduled an appointment with my local World Chrysler Dodge Jeep store to have the recall performed. For approxmimately 1 month, other than sluggishness, the car functioned normally. In the July, the car began stalling for no reason again. The recall performed on the vehicle HAS NOT corrected the issue with the Fuel Pump Relay. I had once incident in June 2021 where the car stalled in the middle of an intersection and I was in serious danger of being hit by other vehicles travelling toward my car. I was fortunate that there were a few people who pushed my car off to the side of the road. This past week alone, my car has had three incidences when I start the car, the engine turns over, and then immediately stalls. You cannot immediately restart because the engine will just crank, but not turn over. You must wait a few minutes before you can restart the vehicle. There are the same issues I was experiencing before the new relay pumb was replaced. In my opinion, in addition to the stalling, the new relay has made my car run very sluggish. It is not very responsive when pressing my foot on the gas pedal, it bogs down first, and then it begins to respond. It has been dangerous when I am trying to enter a busy roadway and need the vehicle to go quickly so I can merge in to traffic. It just bogs down. This is not just a one time incident, the car has stalled at least 5 times since the replacement in June 2021. Today alone, August 28, 2021 it started/stalled twice. No inspection of the component has been done. I tried to get a second new replacement but was told that too many people were on the waiting list, and there weren't enough new parts to redo the work already done on my vehicle. No warning lights of any kind come on and there are no other symptoms of the proble before it occurs. No one has been able to reproduce the problem.

Components: ELECTRICAL SYSTEM

July 13, 2021
NHTSA ID Number: 11430107
Consumer Location: AUSTIN, TX
VIN: 1C4RDJDG9DC****

Summary of Complaint

The contact owns a 2013 Dodge Durango. The contact stated that she was unable to start the vehicle. The contact stated no warning light was illuminated. The contact stated she was able to start the vehicle after the third attempt. The contact stated she had experienced the failure multiple times. The contact stated that while investigating the failure, she discovered that the VIN was associated with NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact called Covert Chrysler Dodge Jeep Ram (8107 Research Blvd, Austin, TX 78758, (512) 730-3300), South Point Dodge Chrysler Jeep Ram (5210 S IH 35 Frontage Rd, Austin, TX 78745, (512) 774-6306) and Sames Bastrop Chrysler Dodge Jeep Ram (1586 State Hwy 71, Cedar Creek, TX 78612: (512) 772-2227) and it was confirmed that the part was not available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 173,000. Parts distribution disconnect.

Components: ELECTRICAL SYSTEM

December 01, 2020
NHTSA ID Number: 11429559
Consumer Location: DANDRIDGE, TN
VIN: 1C4SDJETXDC****

Summary of Complaint

The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Components: SEATS

July 26, 2021
NHTSA ID Number: 11427198
Consumer Location: Unknown
VIN: 1C4SDHDT0DC****

Summary of Complaint

Passenger side head restraint "exploded". We were backing out of a parking space and the thing popped open; no collision or sudden stop, just backing up.

Components: ELECTRICAL SYSTEM

July 29, 2021
NHTSA ID Number: 11427059
Consumer Location: CEDAR PARK, TX
VIN: 1C4RDHEG9DC****

Summary of Complaint

The contact owns a 2013 Dodge Durango. The contact received a recall notification for NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Components: AIR BAGS

July 08, 2021
NHTSA ID Number: 11425906
Consumer Location: CHANDLER, AZ
VIN: 1C4RDHAG8DC****

Summary of Complaint

In July 2021, driver's headrest restraint system deployed while driver was parked and vehicle was off. Driver entered the vehicle at the end of a workday while it was parked under a carport, sat down and closed door, then the headrest popped open unexpectedly. It has not been repaired yet, but scheduling service with the dealer in late July 2021. Headrest cannot be put back into place as it appears inside plastic pieces broke when deployed. No injuries.

Components: ELECTRICAL SYSTEM

July 22, 2019
NHTSA ID Number: 11425915
Consumer Location: VICTORVILLE, CA
VIN: 1C4RDHAG7DC****

Summary of Complaint

The contact owns a 2013 Dodge Durango. The contact stated while driving at various speeds, the vehicle loss motive power on several occasions and failed to immediately restart. Additionally, on occasions when the ignition key was moved the vehicle would suddenly shut-off or could be started. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The approximate failure mileage was 120,000.

Components: AIR BAGS

June 26, 2021
NHTSA ID Number: 11423562
Consumer Location: FORT WORTH, TX
VIN: 1C4RDHDG5DC****

Summary of Complaint

Driving on Freeway and my son was sitting in the passenger seat when the headrest exploded for NO reason. It was extremely loud and I nearly swerved off the road. There was no warning signs or lights that ever came on for warning. After researching this apparently is a known issue and I want replaced NOT out of my pocket. I have monitored my son now for whiplash injury due to this incident.

Components: ELECTRICAL SYSTEM

July 01, 2021
NHTSA ID Number: 11423120
Consumer Location: Unknown
VIN: 1C4RDHAGXDC****

Summary of Complaint

The contact owns a 2013 Dodge Durango. The contact received a letter from the manufacturer to schedule a recall repair for NHTSA Campaign Number: 19V813000 (Electrical System) however, the contact was informed by the dealer that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving between 35 to 50 mph, the vehicle stalled with several unknown warning lights illuminated. The contact continued driving the vehicle. The vehicle was taken to the dealer and it was confirmed that the failure was linked to the recall. The manufacturer was made aware of the issue and advised the contact to file a complaint with the NHTSA. The failure mileage was unknown. Parts distribution disconnect.

Components: ELECTRICAL SYSTEM

June 28, 2021
NHTSA ID Number: 11422632
Consumer Location: NORTH AUGUSTA, SC
VIN: ****

Summary of Complaint

The contact owns a 2013 Dodge Durango. The contact stated while driving 54 mph, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed however, the mechanic stated that nothing needed to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V813000 (Electrical System). The manufacturer had not been informed of the failure. The failure mileage was approximately 92,000. The Vin was not available.

Components: POWER TRAIN ELECTRICAL SYSTEM UNKNOWN OR OTHER

January 14, 2021
NHTSA ID Number: 11421395
Consumer Location: PHILADELPHIA, PA
VIN: 1C4sdjet9dc****

Summary of Complaint

My vehicle had shut down on me numerous times while I was driving with my kids in the car and it hasn’t been running for months now I’m without a vehicle cause I had took it to the dealership to fix the problem and the problem was never fixed

Components: ELECTRICAL SYSTEM

June 16, 2021
NHTSA ID Number: 11421330
Consumer Location: TONAWANDA, NY
VIN: 1C4RDJAG4DC****

Summary of Complaint

The contact owns a 2013 Dodge Durango. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power without warning. The front driver and passenger side windows also failed to roll up and down unless the contact disconnected the window fuse then reconnect it in order to operate the windows. The vehicle was taken to the dealer and had two recalls repaired NHTSA Campaign Number: 19V813000 (Electrical System) and NHTSA Campaign Number: 17V572000 (Service Brakes, Hydraulic). However, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 117,000.

Components: ELECTRICAL SYSTEM

May 24, 2021
NHTSA ID Number: 11419874
Consumer Location: OZONE PARK, NY
VIN: 1C4SDJDT7DC****

Summary of Complaint

The contact owned a 2013 Dodge Durango. The contact stated her husband was attempting to start the ignition but it was a "hard start". The driver started the following day while driving 25 mph when the vehicle and the steering wheel seized. The driver stated he lost control of the vehicle and it steered to the right and crashed into multiple parked vehicles. The driver stated no warning light was illuminated. The driver stated both front driver and passenger side airbags deployed. The driver stated he had minor injuries on his right side shoulder and elbow but did not seek medical attention. A police report was filed. The vehicle was not drivable. The vehicle was deemed total by the insurance company. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed. A dealer was not contacted. The VIN was associated with NHTSA Campaign Number: 19V813000 (ELECTRICAL SYSTEM). The manufacturer had not been informed of the failure. The failure mileage was approximately 69,000.

Components: ELECTRICAL SYSTEM

June 03, 2021
NHTSA ID Number: 11419925
Consumer Location: Unknown
VIN: 1c4sdjet9dc****

Summary of Complaint

The contact owns a 2013 Dodge Durango. The contact stated while driving at various speeds, the vehicle shut off with several unknown warning lights illuminated on the instrument panel. The contact had the vehicle jump-started on several occasions to resume normal driving. The contact called the local dealer and was informed that a diagnostic test needed to be performed to determine the cause of the failure. He was also informed that NHTSA Campaign Number: 19V813000 (Electrical System) needed to be repaired before the diagnostic test was performed. The manufacturer was notified of the failure and informed him that the vehicle was not included in NHTSA Campaign Number: 17V435000 (Electrical System). The vehicle was not repaired. The failure mileage was approximately 147,000.

Components: SEATS

June 01, 2021
NHTSA ID Number: 11419183
Consumer Location: HIGHLAND, CA
VIN: 1C4RDHAG3DC****

Summary of Complaint

I was sitting in the vehicle while it was in park, idling, and the driver’s seat active headrest suddenly deployed. Nothing struck the vehicle to cause it to jar suddenly. I was sitting in my kids’ school parking lot dropping them off. When looking inside the deployed headrest, it seems like there is a broken plastic piece that possibly works to keep the headrest “latched.”

Components: UNKNOWN OR OTHER

May 29, 2021
NHTSA ID Number: 11419060
Consumer Location: CHARLOTTE, NC
VIN: 1C4RDHAG0DC****

Summary of Complaint

The passenger headrest made a loud noise and shot the front piece of it out extremely fast. There was no warning messages or lights. It could hurt head and neck . I have had this vehicle since it was new. Never got a recall warning about exploding headrest from Dodge. It has not been inspected by manufacturer or insurance or others.

Components: ENGINE

May 26, 2021
NHTSA ID Number: 11418756
Consumer Location: MOBERLY, MO
VIN: 1C4SDJET5DC****

Summary of Complaint

Was out running errands and returned home. Pulled in garage and vehicle smelled hot, like on fire. Went to start vehicle back up and remove from garage incase of fire. The vehicle would NOT start. Took vehicle to local repairman. I was informed the alternator caught on fire. If this would of happened on the road, I could have been in a bad accident. Also because my vehicle was parked in the garage, there could of been the possibility of my house and vehicle catching on fire if it would have been worse. My Durango is currently at a independent auto repair shop. The new alternator has been ordered but there is concern that the computer might be destroyed also. The only person to inspect the vehicle would be my auto repairman. Unfortunately, there was absolutely NO warning lamps prior to the alternator burning up.

Components: ELECTRICAL SYSTEM

May 24, 2021
NHTSA ID Number: 11418347
Consumer Location: ROUNDUP, MT
VIN: 1C4SDJDT2DC****

Summary of Complaint

The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Components: SEATS

May 07, 2021
NHTSA ID Number: 11417555
Consumer Location: LAUDERHILL, FL
VIN: 1C4RDHDG0DC****

Summary of Complaint

THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE PASSENGER’S SIDE FRONT SEAT HEADREST AIR BAG DEPLOYED INADVERTENTLY. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.

Components: ELECTRICAL SYSTEM

May 12, 2021
NHTSA ID Number: 11416334
Consumer Location: APACHE JUNCTION, AZ
VIN: 1C4RDJAG8DC****

Summary of Complaint

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. TEMPE CHRYSLER JEEP DODGE (7975 S AUTOPLEX LOOP, TEMPE, AZ 85284, (480) 598-2363) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PLACED THE CONTACT ON A WAITING LIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Components: ENGINE

May 04, 2021
NHTSA ID Number: 11415197
Consumer Location: Unknown
VIN: 1C4RDJEG6DC****

Summary of Complaint

THERE WAS A RECALL ON THE 2013 DODGE DURANGO FOR THE SUV TO SUDDENLY SHUT OFF WHILE DRIVING. THE RECALL WAS SAID TO BE FIXED BUT SINCE THEN I HAVE HAD IT SHUT OFF AT LEAST 4 TIMES WHILE DRIVING. YOU LOSE COMPLETE CONTROL OF THE CAR; NO BRAKES, NO STEERING...NOTHING! THIS HAS HELPED ON A FLAT SURFACE AND ON A HILL.

Components: UNKNOWN OR OTHER

January 01, 2021
NHTSA ID Number: 11408189
Consumer Location: MILFORD, NH
VIN: 1C4SDJDT3DC****

Summary of Complaint

I HAVE BEEN TRYING TO GET A RECALL DONE ON MY CAR FOR MONTHS AND I CAN'T, FUEL PUMP RELAY. EVERY TIME I CALL THE DEALERSHIP THEY SAY CALL BACK NEXT WEEK AND NOTHING. I HAVE CALLED EVERY DEALERSHIP AROUND AND THEY SAY THEY GET ONE PART A WEEK. I DON'T KNOW WHO TO GO TO. AM I SUPPOSED WAIT UNTIL I AM BROKEN DOWN?

Components: STEERING SERVICE BRAKES ENGINE

April 02, 2021
NHTSA ID Number: 11407831
Consumer Location: CONCORD, NC
VIN: 1C4RDJAG5DC****

Summary of Complaint

CAR RANDOMLY SHUT OFF IN THE MIDDLE OF THE ROAD WHILE DRIVING, NO WARNINGS. SHUT OFF COULD NOT STEER AS STEERING WHILE LOCKED UP & COULD NOT BRAKE AS BRAKE PAD WAS HARD AND LOCKED UP AS WELL. GOT IT TO THE SIDE OF ROAD, IT STARTED RIGHT BACK UP BUT SHUT OFF AGAIN NOT EVEN 2 MINUTES LATER. WAS ABLE TO GET IT OFF THE ROAD AND STARTED BACK UP BUT PUTTERED AS ALL THE LIGHTS FLASHED INSIDE OF THE CAR. I HAD MY KID IN THE CAR I AM TERRIFIED.

Components: STEERING SERVICE BRAKES ENGINE

April 01, 2021
NHTSA ID Number: 11406423
Consumer Location: SAN ANTONIO, TX
VIN: 1C4RDHAG0DC****

Summary of Complaint

MY DURANGO STALLS WHEN I'M DRIVING AND RESTARTS ON ITS OWN. I HAD THE FUEL PUMP RELAY CHANGED ALREADY WHICH I HAD TO PAY OUT OF POCKET BECAUSE DODGE DOESN'T HAVE THE REPLACEMENT PART. MY VEHICLE CONTINUES TO STALL WITH OUT NOTICE AND AM SCARED TO DRIVE IT. I TOOK IT BACK TO THE DEALERSHIP AND THEY KEPT MY CAR FOR A WEEK. THE CAR NEVER STALLED WHEN THE DROVE IT AROUND A FEW TIMES. THIS CAR IS VERY DANGEROUS DUE TO THE FACT THAT IT STOPS AT ANY MOMENT AND YOU LOSE COMPLETE POWER. AT ANYTIME YOU COULD CRASH WITHOUT NOTICE.

DODGE DURANGO Sold

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