|Rearview Video Systems||Standard|
|Dynamic Head Restraints||Not Available|
|Head Restraint||Driver, Front Passenger, Rear Seat, 3rd row|
|Advanced Belt Feature||Standard|
|Adjustable Upper Belt Anchorage||Driver, Front Passenger|
|Seat Belt Reminder System||Driver, Front Passenger|
|Frontal Air Bag||Driver, Front Passenger|
|Curtain||Driver, Front Passenger, Rear Seat, 3rd row|
|Torso/Pelvis||Driver, Front Passenger|
|Additional Air Bags||Inflatable Seat Belt|
|Meets Side Air Bag Out-of-Position Requirements||Yes|
|LATCH Locations||Rear Seat, 3rd row|
|Safety Power Windows (Anti-Pinch)||Available|
|Safety Power Windows (Anti-Pinch) locations||Driver|
|NHTSA ID Number:||11259022|
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE RACK AND PINION MOTOR WAS SEIZING. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.
|NHTSA ID Number:||11231994|
|Consumer Location:||LOS ANGELES, CA|
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. WOODY ANDERSON FORD (2500 JORDAN LN NW, HUNTSVILLE, AL 35816, (877) 315-0514) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR SUSPENSION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BARRIER STRUTS NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO SOUTH BAY FORD (5100 W ROSECRANS AVE, HAWTHORNE, CA 90250, (888) 890-2965) WHERE IT WAS CONFIRMED THAT THE BARRIER STRUTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. PARTS DISTRIBUTION DISCONNECT.
|NHTSA ID Number:||11034467|
|Consumer Location:||HOLLY HILL, FL|
FUMES IN CABIN ON HIGHWAY AND CITY ! NEED TO ROW WINDOWS DOWN TO GET THE FUMES OUT! HAS BEEN HAPPENING SINCE NEW 10/30/2015
|NHTSA ID Number:||11021482|
|Consumer Location:||WISTER, OK|
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT NOTICED AN EXHAUST ODOR IN THE VEHICLE AND EXPERIENCED SEVERE VIBRATION. DUNN FORD WAS CONTACTED (203 W MAIN ST, STIGLER, OK) WHERE IT WAS DIAGNOSED THAT BOLTS WERE LOOSE AND THE EXHAUST ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT TOOK THE DEALER ON APPROXIMATELY TEN OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.
|NHTSA ID Number:||11011538|
|Consumer Location:||SANTA ANA, CA|
I BELIEVE C0 IS LEAKING INTO MY CAR AND WHILE DRIVING I HAVE BECOME DIZZY AND GET HEADACHES ON A REGULAR BASIS. I ALSO BECOME QUITE TIRED. I DRIVE FOR A LIVING AND DID NOT UNDERSTAND WHAT WAS HAPPENING. THIS USUALLY HAPPENS WHILE DRIVING ON THE HIGHWAY WITH MY WINDOWS CLOSED. I NEVER DRIVE WITH MY WINDOWS OPEN BUT NEED TO OPEN THEM TO GET RID OF THE DIZZY AND TIRED FEELING.
|NHTSA ID Number:||10910061|
|Consumer Location:||SAN MARCOS, CA|
DRIVING ON FREEWAY WITH SUDDEN LOSS OF POWER. INSTRUMENT PANEL READ "SEE MANUAL". PULLED VEHICLE OVER, RESTARTED WITH NO PROBLEM AND WENT ON OUR WAY. LUCKILY NO ONE WAS HURT, BUT POTENTIAL FOR INJURY/ACCIDENT IS VERY SIGNIFICANT.
|NHTSA ID Number:||10906364|
|Consumer Location:||MORSE, LA|
THIS IS THE SECOND TIME THIS HAPPENED TO ME WHILE DRIVING MY 2016 EXPLORER LIMITED. MY CAR HAS EVERY OPTION AVAILABLE. A FEW MONTHS AGO AS I WAS TURNING ONTO THE HIGHWAY A "LANE KEEPING SYS MALFUNCTION" ALERT CAME ACROSS MY DISPLAY AND MY STEERING LOCKED IN PLACE. I COULD NOT TURN MY STEERING WHEEL AT ALL. I HAD A SKETCHY VEHICLE FOR MY FIRST VEHICLE AND KNEW THAT I NEEDED TO PUT THE CAR IN PARK AND TURN IT OFF FOR A FEW SECONDS AND RESTART THE CAR. DOING THIS FREED MY STEERING WHEEL AND I WAS ABLE TO DRIVE TO THE DEALERSHIP. THE DEALERSHIP RAN DIAGNOSTICS AND CAME TO THE CONCLUSION THAT THE SENSITIVITY WAS SET TOO HIGH. FFW MONTHS LATER. 9/13/16 I AM DRIVING BACK AT ABOUT 65 MPH, FROM A DR. APT ON A BUSY ROAD AND THE CAR TELLS ME MY STEERING IS MALFUNCTIONING TO SERVICE MY VEHICLE. MY GAME PLAN WAS TO PULL OVER SAFELY AND RUN A VEHICLE HEALTH REPORT AND CALL THE DEALER. SECONDS LATER I GET THE SAME MESSAGE ALONG WITH LANE KEEPING MALFUNCTION & MY STEERING LOCKED. I HAD TO COME TO A COMPLETE STOP ON THE MIDDLE OF A BUSY HWY WITH A CAR COMING AT MY REAR AND THROW IT IN PARK AND KILL MY ENGINE AND RESTART MY CAR FOR THE STEERING TO UNLOCK. I SPOKE WITH THE SERVICE DEPT. AFTER THEY RAN DIAGNOSTICS AND MY VEHICLE IS "SPITTING OUT CODES LIKE CRAZY" AND WAS TOLD IT MAY BE A MODULE IN MY COMPUTER THAT CONTROLS STEERING & LANE KEEPING SYSTEMS OR MY KEY FOB IS NOT BEING DETECTED BY MY COMPUTER AND IS NOT SENDING AN ALERT AND MY CAR THINKS IT IS BEING STOLEN. CRAZY. DEFINITELY NOT SAFE. THIS IS MY DAILY DRIVER. I HAVE 4 SMALL CHILDREN. I LIVE IN MY CAR. PLEASE RESEARCH THIS AND ISSUE A RECALL. THIS IS NOT SAFE AT ALL. THANKFULLY I WAS NOT ON AN INTERSTATE GOING 70+ MPH. ALSO MY CAR WAS PURCHASED DEC 2015 AND WAS A DEALER TRADE FROM A TX DEALER.
|NHTSA ID Number:||10884957|
|Consumer Location:||WALKER, LA|
DRIVING ON I-10 ABOUT 1 MILE BEFORE DAPHNE, AL, ENGINE SPUTTERED AND VEHICLE BEGAN LOOSING SPEED. PRESSING THE GAS PEDAL DID NOTHING, CHECK ENGINE LIGHT CAME ON, SERVICE MANUAL LIGHT CAME ON, AND AIRBAG LIGHT CAME ON. COASTED TO THE SIDE OF THE INTERSTATE, STUCK BETWEEN THE WHITE LINE OF THE LANE EDGE AND A GUARDRAIL WITH ONLY INCHES TO SPARE FROM TRAFFIC PASSING AT 70 MPH. ALL THIS WITH MY WIFE IN THE FRONT SEAT AND OUR 2 DAUGHTERS IN THE BACKSEAT WHO ARE 2 YEARS OLD AND 5 MONTHS OLD. ENGINE WAS RUNNING ROUGH AND WOULD NOT INCREASE RPMS EVEN WHEN PRESSING THE ACCELERATOR PEDAL. SHUT ENGINE OFF AND ON 6 TIMES BEFORE IT FINALLY RESPONDED TO ACCELERATOR PEDAL INPUT. WAS FINALLY ABLE TO MERGE BACK ON TO THE INTERSTATE AND GET TO THE DAPHNE EXIT. WE HAD TO STAY THE NIGHT IN A HOTEL IN DAPHNE WHILE WE WAITED FOR ANOTHER VEHICLE TO GET US HOME TO LOUISIANA. THIS WAS A RENTAL VEHICLE AND HAD TO BE TOWED TO THE MOBILE AIRPORT SO THAT WE COULD GET ANOTHER VEHICLE FROM ENTERPRISE. A QUICK INTERNET SEARCH REVEALED NUMEROUS COMPLAINTS OF THE EXACT SAME ISSUE BUT NO EVIDENCE OF ANY RECALL. APPARENTLY THE THROTTLE BODY IS FAULTY AND MOST PEOPLE REPORT THAT THE PART IS ON BACK ORDER. FORD KNOWS ABOUT THIS PROBLEM AND NHTSA SHOULD TOO BUT SOMEHOW NOTHING IS BEING DONE. THIS INCIDENT LEFT US ON THE SIDE OF THE ROAD, INCHES FROM BEING KILLED BY PASSING MOTORISTS. HOW THIS IS NOT UNDER A RECALL OR STOP SALE ORDER IS BEYOND ME. PLEASE INITIATE A RECALL AND/OR STOP SALE ORDER ON THESE VEHICLES BEFORE SOMEONE IS KILLED OR SERIOUSLY INJURED.
|NHTSA ID Number:||10861674|
|Consumer Location:||AVONDALE, AZ|
COOLING FAN SHUT DOWN NOISE, SINCE NEW THE ENGINE COOLING FAN MAKES A LOT OF NOISE WHEN "SPINNING DOWN" AT THE FAN COMES TO A STOP/SHUTTING DOWN ENGINE. FAN IS WORKING, BUT FOR HOW LONG?
|NHTSA ID Number:||11421841|
|Consumer Location:||TORRINGTON, CT|
The contact owns a 2016 Ford Explorer. The contact stated that the vehicle steering wheel failed when reversing out of the garage, the contact was unable to turn the steering wheel. The contact stated that the electrical service light illuminated. The vehicle was taken to an independent mechanic to have a diagnostic performed. The failure code for the steering power assist module was detected. The vehicle was not repaired. The manufacturer was contacted. The failure mileage 70,000.
|NHTSA ID Number:||11421226|
|Consumer Location:||DALLAS, TX|
The trim to the lining of my window on the right side flew off on the highway
|NHTSA ID Number:||11421144|
|Consumer Location:||BENNINGTON, KS|
The electric power steering went out. On the way to get my 3 month old son from daycare, I was merging onto the highway next to a semi and a warning came on letting me know there was a steering issue. After picking my son up from daycare, I started my vehicle again and it said power steering failure. I could hardly drive the vehicle and did not feel comfortable since my son was with me. I have since taken it to our local Ford dealer and the module must be replaced.
|NHTSA ID Number:||11421004|
|Consumer Location:||CHESAPEAKE, VA|
Air bag light came on randomly one day, diagnostics indicated it was an issue with the wiring harness under the rear passenger second-row seating. This area is inaccessible so accidental disconnection is unlikely. I was told that the airbags will not deploy in the event of an accident when the airbag light is on. This certainly was the case for me as the airbag light was on at the time I was in an accident with contact to my driver's side front bumper and the airbag did not deploy. My grievance is that this is a common issue that Ford is aware of and no recall has been put in place to fix it. It is unacceptable for a manufacturer to be aware of a problem and not fix it especially as it is costly to the consumer. Quoted $1,000+ for repair. Most importantly, it is a safety issue.
|NHTSA ID Number:||11420567|
|Consumer Location:||EAST PEORIA, IL|
Driving down Interstate and steering started to get sticky. Steering wheel would grab, be difficult to turn, then release. Suddenly the 'traction control' light on the dashboard flashed and then within 2-3 minutes the 'Loss of Steering' dashboard message flashed and the steering wheel froze. Fortunately we were on a flat/straight stretch of highway or this could have been catastrophic. This could easily result in a fatal crash. We had the vehicle towed to nearest Ford dealership and they diagnosed that the 'Steering gear seized internally' and the vehicle was repaired at a cost exceeding $2000.00. Tow Truck Operator communicated they have never seen a steering column completely freeze like this one did. I have the service invoice on file.
|NHTSA ID Number:||11420235|
|Consumer Location:||KINGSTON, PA|
The rack and pinion steering had to be replaced in my 2016 Ford Explorer Limited. I had a difficult time controlling the steering and was fearful with my 4 kids in the car but made it home. I had it replaced and had to take a loan out to cover the $2500 price tag. The car has mainly highway miles on at 109,000. I am hoping to have this reimbursed by Ford because what I am looking up this is a MAJOR problem with many Ford vehicles.
|NHTSA ID Number:||11420239|
|Consumer Location:||FORTY FORT, PA|
I have a 2016 Ford Explorer Limited. It has 109,000 miles, mostly highway miles on it. The rack and pinion steering needed to be replaced and it was a $2500 bill. It has happened in countless Ford Explorers from my research. This should be a recall bc it not only is a HUGE expense on cars that are not that old but what a scary safety concern. Thankfully I was able to control my car and park it before an accident happened. Please consider issuing a recall so this HUGE expense isn't the burden of a Ford customer when this should not happen to such a new model. Thank you.
|NHTSA ID Number:||11419950|
The contact's girlfriend owns a 2016 Ford Explorer. The contact stated after placing groceries inside the vehicle, the contact heard a chime as the liftgate independently started closing, almost striking him on the head. The contact also stated while driving at various speeds, the vehicle would stall or surge upon depression of the accelerator pedal, with the service engine warning light illuminated. The contact also mentioned that the side-view mirrors would independently adjust while driving at various speeds. The contact stated that he manually adjusted the mirrors to correct his driving visibility. The manufacturer was notified of the failure. The contact was informed that the VIN was not under recall. The contact was then transferred to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 57,000.
|NHTSA ID Number:||11420042|
|Consumer Location:||LYTLE, TX|
As I was driving in the highway the steer assist fault warning came on and the steering wheel locked. I was not able to turn the wheel without force. I pulled over and turned vehicle off to see if it was a malfunction, but the stabilitrack and steer assist light remained on and steering wheel was still very hard to move.
|NHTSA ID Number:||11419161|
|Consumer Location:||MACOMB TOWNSHIP, MI|
The contact owns a 2016 Ford Explorer. The contact stated while driving at 10 MPH, various warning lights illuminated as the steering became difficult to maneuver. The vehicle collided with the curb and then stalled. The vehicle was restarted with all warning lights and audio warnings. The contact was able to drive without the power steering to a friend's residence. The vehicle was not taken to the dealer or independent mechanic for diagnosis or repairs. The contact called the dealer who told him that the failure was related to the rack and pinion and a diagnosis appointment was scheduled. The manufacturer was notified and a case was opened. The failure mileage was approximately 80,000.
|NHTSA ID Number:||11417943|
|Consumer Location:||ALTA LOMA, CA|
The contact owns a 2016 Ford Explorer. The contact received a notification for NHTSA Campaign Number: 19V435000 (SUSPENSION) however, the part to do the recall repair was unavailable. The dealer was notified about the recall however, the contact was informed that the part was not yet available. The manufacturer was made aware of the issue and referred the contact to NHTSA. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.
|NHTSA ID Number:||11417665|
|Consumer Location:||EVANSVILLE, IN|
Our Ford Explorer lost power in the rear gear position. It also had trouble shifting from certain gears to the next. We took it into the shop when we lost full reverse. The transmission transfer case had blew out a piece of the casing. This left a gaping hole in the case, exposing a gear in the transfer case. This also allowed fluid to drain from transmission. The mechanic said this should never happen on a 76,803 mile car, let alone on a part such as the transmission. This was the second one her did in a two week period. This not only put our family out of a car, it posed a huge safety concerning not being able to move the vehicle. I would hate for this to happen to any owner who is not automotive educated. I was luck I was driving and could get us to move.
|NHTSA ID Number:||11417428|
|Consumer Location:||HUNTINGDON VALLEY, PA|
The recall has been put out and the dealership is claiming that the fix of gluing the roof rack covers back on is not sufficient and that a new fix needs to be made. The fix is not available to me and I cannot use the vehicle for work with an open recall. I understand that recalls happen, but the fix should be available immediately upon publishing them.
|NHTSA ID Number:||11417369|
|Consumer Location:||CLOVIS, CA|
The transmission is constantly slipping. While driving up or down any steeper grades, the RPMs are so high we have to adjust speed to get the transmission to shift properly as to not blow the engine. The suv surges and shifts hard while going only 15 to 20 mph on regular pavement. This has all been happening since we purchased the vehicle (in 2018 @ 27,000 miles). We took in right away and they did replace the transfer case. Since then we’ve taken it to two different Ford dealerships in the area and they state there is nothing wrong. We were told ‘sorry it’s not like we can drive it up a hill to see what the issue is and it’s just not bad enough to warrant replacing the transmission at this time’ We’ve had to swerve to the side of the highway to avoid rear end collisions due to poor shifting and reduced speeds. It’s not trustworthy to travel and at our first chance we’re dumping it for a Chevy. Ford knows there’s an issue with their transmissions, but they push you off until you’re outside of your warranty to tell you to replace the transmission. We helped our elderly mom purchase a Ford and her transmission went out with the same issues and she had to purchase another vehicle as well due to being put off outside of her warranty (by three days - WOW Ford!). ‘It’s not bad enough’ - we’ll it’s not going to get better!!
|NHTSA ID Number:||11416460|
|Consumer Location:||COLLEGE PLACE, WA|
THE VEHICLE WAS PURCHASED IN 2020 AND SO FAR I HAVE HAD TO REPLACE THE A PILLAR TRIM 3 TIMES.ONCE ON THE PASSENGER SIDE AND TWICE ON THE DRIVERS SIDE. COSTING OVER $100 EACH TIME JUST FOR THE PARTS.THE TRIM HAS COME OFF TWICE WHILE AT HIGHWAY SPEED, 60 MPH, CAUSING A LOUD NOISE AND FLYING DEBRIS. THE THIRD TIME THE TRIM CAME OFF AT A SLOW SPEED OFF 35 MPH AND ACTUALLY BROKE IN HALF. I ATTACHED A PHOTO OF THE TRIM PIECE. I BELIEVE THE CAUSE MAY BE THE PLASTIC CLIPS THAT HOLD THE TRIM IN PLACE.
|NHTSA ID Number:||11415784|
|Consumer Location:||REYNOLDS, IL|
MY HUSBAND WAS DRIVING TO WORK AND LOST DRIVE POWER AND THE UNDERNEATH OF THE SUV WAS ON FIRE, MY HUSBAND PULLED OVER AD CALLED 911. THE DEALER STATED THE PTU CRACKED FROM PRESSURE LEAKING ALL THE OIL ONTO THE EXHAUST. ALSO STATED ALL OF MY TIRES WERE GOOD .. SO WE ARE UNSURE WHERE THE PRESSURE CAME FROM>
|NHTSA ID Number:||11415602|
|Consumer Location:||AMMON, ID|
VEHICLE DISPLAYS AIR BAG WARNING LIGHT. DEALERSHIP STATED IT IS DUE TO ELECTRICAL CONNECTION UNDER REAR SEAT. COST TO REPAIR $700-1000. WHILE AIR BAG LIGHT IS ON AIR BAGS WILL NOT DEPLOY. A INTERNET SEARCH YIELDED OVER 250 REPORTED CASES OF THIS EXACT ISSUE. DUE TO THE AIR BAGS NOT FUNCTIONING, THE COST OF THE REPAIR, AND THE FREQUENCY OF THIS VERY SPECIFIC BREAK, AND THE QUANTITY OF REPORTS,I QUESTION WHY FORD HAS NOT RECALLED THIS SAFETY ISSUE.
|NHTSA ID Number:||11415231|
|Consumer Location:||CICERO, IL|
HEARD NOISES WHEN I TURN MY STEERING WHEEL. I WAS TOLD I NEED TO HAVE MY RACK AND PINION STEERING REPLACE-EST COST MID 2K. STARTING TO RESEARCH ONLINE AND I SEE THAT THIS IS A COMMON PROBLEM WITH POTENTIAL SEVERE CONSEQUENCES IF NOT FIXED. WHY HASN'T THIS BEEN RECALLED??? ALSO WE HAD TO REPLACE THE STRUTS. THE CAR DOES NOT HAVE 50K MILES YET. I DO HAVE THE REPAIR FOR THE STRUTS. HAVE NOT REPAIRED THE RACK AND PINION YET.
|NHTSA ID Number:||11414142|
|Consumer Location:||LAS VEGAS, NV|
WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 75 MPH, THE DRIVER'S WINDSHIELD SIDE TRIM MOLDING DETACHED FROM THE VEHICLE. THIS MOLDING IMPACTED THE SIDE OF THE VEHICLE, AND BECAME FOD ON THE HIGHWAY. IN REVIEW, ONLY HALF OF THE MOLDING DETACHED FROM THE VEHICLE, WITH HALF REMAINING IN PLACE.
|NHTSA ID Number:||11408573|
|Consumer Location:||SARASOTA, FL|
RADIO SPARKING AND SMOKING PLUS PEELING AND BUBBLES INSIDE THE HOOD PAINT
|NHTSA ID Number:||11408288|
|Consumer Location:||FIFE LAKE, MI|
AIR BAG LIGHT ON DASH. CAUSED BY DTC B141B. FOUND TSB RELATED TO CONNECTORS UNDER REAR SEAT MP 130. CAR WAS STATIONARY.
|NHTSA ID Number:||11407970|
|Consumer Location:||OVIEDO, FL|
THE 2ND ROW AIRBAG LIGHT CAME ON, AND FORD TOLD ME IT WAS A SHORTAGE IN THE WIRES AND IT WASN'T COVERED UNDER THE MANUFACTURERS WARRANTY. THEY STATED THAT SINCE THE AIRBAG LIGHT WAS ON, THE SHORT IN THE WIRING WOULD STOP THE AIRBAG FROM DEPLOYING, WHICH IN TURN IS A SAFETY ISSUE.
|NHTSA ID Number:||11407741|
|Consumer Location:||MURRIETA, CA|
ON MULTIPLE OCCASIONS TRANSMISSION WAS SLIPPING WHICH LED TO AN EVENTUAL COMPLETE FAILURE. EXPLORER WAS ON CA HIGHWAY 76 GOING WESTBOUND WHEN TRANSMISSION FAILED. DRIVER WA FORCED TO DODGE TRAFFIC AND COAST TO AN EMERGENCY STOP AT THE RIGHT SIDE OF THE HIGHWAY. EXPLORER HAD TO BE TOWED.
|NHTSA ID Number:||11407222|
|Consumer Location:||NEW PORT RICHEY, FL|
MY AIRBAG LIGHT CAME ON AND THE FORD DEALER WARNED ME THAT THE AIRBAGS WOULD NOT DEPLOY UNTIL I GOT THE ISSUE FIXED. THIS IS A KNOWN ISSUE BY FORD, AS THEY HAVE ISSUED TSB IT. MY EXPLORER SPORT IS 4 MONTHS OVER THE 5 YEAR/60,000 MILE POWER TRAIN WARRANTY, SO I CONTACTED ASSURANT SOLUTIONS BECAUSE I BOUGHT A 72 MONTH/75,000 MILE EXTENDED WARRANTY THROUGH USAA ON 1/6/2016. THIS WAS MY FIRST CLAIM AND THEY DENIED THE CLAIM BECAUSE THEY SAID THAT 'SAFETY RESTRAINT SYSTEMS' WAS AN 'EXCLUDED ITEM'! WHAT'S INFURIATING IS THAT THEY COVER ELECTRICAL ASSEMBLY, INTERIOR ELECTRONICS AND POWER TRAIN ELECTRONICS, BUT NOT 'SAFETY' ELECTRICAL COMPONENTS!! I RAISED CANE WITH THE GENERAL MANAGER OF THE FORD DEALERSHIP AND THEY WENT BACK TO FORD FOR A 'GOODWILL' WARRANTY COVERAGE AND THEY AGREED TO PAY FOR ALL BUT $261 OF THE REPAIR. WHILE I SINCERELY APPRECIATE THE GOODWILL OFFER, FORD LOST ANY FUTURE BUSINESS FROM ME FOR NOT PROACTIVELY OFFERING THE GOODWILL COVERAGE FROM THE START BEFORE I HAD TO PURSUE OTHER OPTIONS. SHAME ON FORD!! IT DOESN'T RISE TO THE LEVEL OF A FULL RECALL, BUT IT IS A KNOWN DEFECT WITH A CRITICAL SAFETY FEATURE, SO THEY SHOULD HAVE COVERED IT FROM THE START WHEN PRESENTED WITH THE AIR BAG LIGHT COMING ON! *TR
|NHTSA ID Number:||11407271|
|Consumer Location:||MIAMISBURG, OH|
DRIVING ON HIGHWAY, WINDSHIELD TRIM ON DRIVERS SIDE BROKE OFF. ONCE STATIONARY, INSPECTED WHERE THE TRIM WAS AND IT'S COMPLETELY GONE & APPEARS THAT THE CLIPS HOLDING IT THERE ARE BROKEN AND SOME GONE. PASSENGERS SIDE TRIM IS WARPED AND APPEARS LOOSE. ALSO, DRIVERS DOORS TRIM IS NOW PARTLY DETACHED FROM DOOR
|NHTSA ID Number:||11407042|
|Consumer Location:||CAROLINA, PR|
I TOUCHED THE STEERING WHEEL BOTTOMS FOR AND WHEN I TRUN THE STEERING WHEEL I HERE A POPING SOUND. I'M SACAR IT MAY LOCK AND THEN CRASH. WHILE IN MENTION. CITY AND HIGHWAYS.
|NHTSA ID Number:||11406972|
|Consumer Location:||CITRUS HEIGHTS, CA|
MY EXPLORER STARTED HAVING POPPING NOISES WHEN TURNING LEFT OR RIGHT. IT IS BAD ENOUGH TO GIVE SIGNIFICANT FEEDBACK IN THE STEERING WHEEL AND VIBRATIONS THROUGHOUT THE FRONT PASSENGER AREA. WHEN I JACK UP THE FRONT END UNLOADING THE WHEELS, THERE IS NO NOISE OR POPPING. WITH FULL WEIGHT ON THE WHEELS, WHEN THE WHEEL IS TURNED SLIGHTLY LEFT AND RIGHT AND GET SIGNIFICANT POPPING AND CRACKING FEEDBACK VIA THE TIE RODS, THE NOISE HAS PROGRESSED INTO THE STEERING WHEEL FREEZING IN PLACE WHILE DRIVING THE VEHICLE. NOT BEING ABLE TO CONTROL THE CAR IS A MAJOR LIFE SAFETY ISSUE IF NOT ADDRESSED THIS HAS THE POTENTIAL TO CAUSE MAJOR INJURIES OR DEATH. IF IT HAS NOT ALREADY. THE DEALER IS AWARE OF THE ISSUES AND I FIND COUNTLESS ONLINE INSTANCES OF THIS MECHANICAL DEFECT.
|NHTSA ID Number:||11406703|
|Consumer Location:||REDINGTON SHORES, FL|
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT AT START-UP, THE DRIVER'S SIDE FRONT SEAT INDEPENDENTLY ADJUSTED, TRAPPING THE CONTACT UP AGAINST THE STEERING WHEEL. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WALKER FORD (17556 US HWY 19 N, CLEARWATER, FL 33764, (727) 265-3992) BUT WAS NOT YET DIAGNOSED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE CONTACT WAS STILL AWAITING A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.
|NHTSA ID Number:||11405324|
|Consumer Location:||WASHINGTON, DC|
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE HAVING A ROUTINE OIL CHANGE AT WALDORF FORD (2440 CRAIN HWY, WALDORF, MD 20601, (888) 709-3528) THE TECHNICIAN INFORMED THE CONTACT THAT THE ENGINE BLOCK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A FEW DAYS LATER A BYSTANDER INFORMED THE CONTACT THAT THERE WAS WATER IN THE PASSENGER'S SIDE REAR BRAKE LAMP AND THAT THE BRAKE LAMP FAILED TO ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V605000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
|NHTSA ID Number:||11404463|
|Consumer Location:||BUFFALO, NY|
THE CAR LOOSE THE POWER AND DON'T GO OVER 20 MILES AN HOUR . RPM GOES OVER 5000 CAR SPEED DON'T CHANGE MAKE NOISE YOU CAN'T GO UP THE HAVE THE POWER TO GO ONLY 20 MILES TO 23 MILES AN HOUR
|NHTSA ID Number:||11403522|
|Consumer Location:||MIDWEST CITY, OK|
I WAS STATIONARY IN A PARKING LOT AND STARTED THE VEHICLE TO FIND MESSAGES STEERING ASSIST FAULT SERVICE REQUIRED, HILL START ASSIST NOT AVAILABLE, SERVICE ADVANCE TRAC, AND TERRAIN MANAGEMENT SYSTEM FAULT ALL DISPLAYED ON THE INSTRUMENT CLUSTER. THERE WAS NO POWER STEERING ASSISTANCE AND THE STEERING WHEEL WAS INCREDIBLY HARD TO TURN. IN THE DAYS LEADING UP TO THE FAILURE I NOTICED ON A FEW OCCASIONS THE STEERING WHEEL WOULD NOT CENTER AFTER EXITING A 90 DEGREE TURN AND I WOULD HAVE TO PROVIDE INPUT TO STRAIGHTEN THE WHEELS. THE ELECTRIC POWER STEERING RACK HAS FAILED AND THERE ARE NOT EVEN ANY PARTS AVAILABLE FOR THIS, NOR DOES IT APPEAR FORD HAS ACKNOWLEDGE THEY HAVE A WIDESPREAD PROBLEM..