Components: STEERING POWER TRAIN UNKNOWN OR OTHER
November 12, 2020
TBD
Condition
Run & Drive
Damage
Collision
Title
Clear
| Dynamic Head Restraints | Not Available |
|---|---|
| Head Restraint | Driver, Front Passenger, Rear Seat, 3rd row |
| Advanced Belt Feature | Standard |
| Adjustable Upper Belt Anchorage | Driver, Front Passenger |
| Seat Belt Reminder System | Driver, Front Passenger |
| Frontal Air Bag | Driver, Front Passenger |
|---|---|
| Curtain | Driver, Front Passenger, Rear Seat, 3rd row |
| Pelvis/Torso | Driver, Front Passenger |
| Knee | Not Available |
| Additional Air Bags | Not Available |
| Meets Side Air Bag Out-of-Position Requirements | Yes |
| LATCH Locations | Rear Seat |
|---|---|
| Safety Power Windows (Anti-Pinch) | Standard |
| Safety Power Windows (Anti-Pinch) locations | Driver, Front Passenger, Rear Seat |
| NHTSA ID Number: | 11374287 |
|---|---|
| Consumer Location: | FLORENCE, AL |
| VIN: | 1FMHK8F83BG**** |
MY POWER STEERING TOTALLY WENT OUT. IT KEPT SAYING POWER STEERING FAULT AND JUST STOPPED WORKING. THEN IT STARTED SAYING SOMETHING ABOUT TRAC TERRAIN FAULT OR SOMETHING. I'VE ONLY HAD THIS CAR SINCE 2018 AND THEN FOUND OUT TODAY THERE WAS A RECALL ON THEM FOR POWER STEERING. WE BOUGHT OUR CAR IN OKLAHOMA AND NOW LIVE IN ALABAMA. THE POWER STEERING HAS BEEN WEIRD ON ME BEFORE BUT TURNING OFF THE CAR AND RESTARTING IT WOULD FIX IT, BUT IT HAS WENT OUT SAYING FAULT WHILE I WAS GOING AROUND A TURN AND I HAD TO BRAKE QUICKLY, THROW ON MY HAZARDS, TURN OFF THE CAR AND RESTART IT. BUT NOW NOTHING IS FIXING IT, I HAD TO TOW IT TO MY HOUSE FROM AN HOUR AWAY BECAUSE I WAS STUCK AT WORK AT 1AM. I AM THE ONLY PERSON IN MY FAMILY ABLE TO WORK AND WORK ABOUT 52HOURS A WEEK AND DON'T KNOW I CAN AFFORD TO FIX THIS ISSUE THAT APPARENTLY WAS KNOWN BUT NOT FIXED IN MY VEHICLE BEFORE IT WAS SOLD TO ME (NOT YOUR FAULT, THE DELEARSHIPS FAULT, BUT THEY ARE 10 HOURS AWAY...)
| NHTSA ID Number: | 11317667 |
|---|---|
| Consumer Location: | JEFFERSON, GA |
| VIN: | 1FMHK8F83BG**** |
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE OVERHEATED AND LOSS MOTIVE POWER. THE CONTACT STATED THAT WHEN THE VEHICLE WAS DESIGNED, THE WATER PUMP WAS PLACED ON THE INSIDE OF ENGINE. THE CONTACT STATED THAT WHEN THE WATER PUMP FAILED, COOLANT ENTERED THE ENGINE WHICH CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS NOT REPAIRED. JEFFERSON MOTOR CO INC, LOCATED AT 141 LEE ST, JEFFERSON, GA 30549, (706)367-5217, WAS CONTACTED HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED AT A COST OF $8,000. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 136,000.
| NHTSA ID Number: | 11220534 |
|---|---|
| Consumer Location: | YAKIMA, WA |
| VIN: | 1FMHK8F83BG**** |
RANDOMLY HAS A AWD FAULT WARNING. LOSES TRANS POWER. REQUIRES STOP. SHUT OFF & RESTART. DANGEROUS! HAS HAPPENED OF FREEWAY SEVERAL TIMES. DEALER FOUND NO RECORD SAVED???? JUST HAPPENED AGAIN YESTERDAY!!!
| NHTSA ID Number: | 11170327 |
|---|---|
| Consumer Location: | NEW RICHMOND, OH |
| VIN: | 1FMHK8F83BG**** |
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 65 MPH AND ATTEMPTING TO MAKE A TURN, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE CONTINUED TO DRIVE FORWARD. THE VEHICLE RAN OFF THE ROADWAY, WHICH CAUSED THE FRONT PASSENGER SIDE WHEEL AND TIE ROD TO FRACTURE. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO BEECHMONT FORD (LOCATED AT 600 OHIO PIKE, CINCINNATI, OH 45245, (513) 752-6611) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
| NHTSA ID Number: | 11144097 |
|---|---|
| Consumer Location: | ARLINGTON, VA |
| VIN: | 1FMHK8F83BG**** |
CAR ONLY HAS 64K BUT HAS STARTED LEAKING FUEL, ESPECIALLY WHEN THE FUEL TANK IS FULL. FUEL LEAK APPEARS TO BE NEAR RIGHT REAR WHEEL AND DANGEROUSLY CLOSE TO EXHAUST PIPE. REPAIR SHOP ESTIMATES $1000 TO REPLACE FUEL PUMP.
| NHTSA ID Number: | 11066002 |
|---|---|
| Consumer Location: | LITCHFIELD, NH |
| VIN: | 1FMHK8F83BG**** |
WHEN PLACED IN PARK THE VEHICLE WILL NOT LIGHT UP THE PARK INDICATOR LIGHT 95% OF THE TIME. BECAUSE OF THIS THE REMOTE START WILL NOT WORK AND THE CAR CHIME WILL RING CONSISTENTLY. I HAVE BROUGHT IT TO THE DEALERSHIP AND TOLD IT IS A SWITCH THAT NEEDS TO BE REPLACED THAT WILL COST ME @ 500.00. I SEE THIS COMPLAINT LIST ON THE INTERNET FOR MANY OF THE EXPLORERS AND OTHER MODELS YET IS HAS NOT BEEN ADDRESSED IN A RECALL. I BELIEVE JEEP HAD A SIMILAR PROBLEM WHERE THE VEHICLE DID NOT ACTUALLY GO INTO PARK AND IT KILLED SEVERAL PEOPLE. WILL THIS BE THE NEXT PROBLEM WITH THESE FORDS THAT SHOW THEY ARE NOT IN PARK? THIS NEEDS TO BE ADDRESSED AS IT SEEMS A VERY COMMON PROBLEM DESPITE FORD DENYING IT AT THE DEALERSHIP. THIS HAS BEEN AN ONGOING ISSUE FOR ME FOR @ 2 MONTHS UNTIL I COULD GET IT IN FOR SERVICE
| NHTSA ID Number: | 10721831 |
|---|---|
| Consumer Location: | MAUMEE, OH |
| VIN: | 1FMHK8F83BG**** |
REF, PREVIOUS CASE [XXX] ... JUST CURIOUS, SAW FORD HAD SEVERAL 2011 VEHICLES ADDED TO RECALLS, BUT NOT EXPLORERS FOR THIS CAUSE, WONDER WHY, SINCE OUR EXPERIENCE WAS EXACTLY WHAT THE OTHER RECALLS WERE, LOST POWER STEERING ASSIST, COULD NOT CONTROL VEHICLE. WAS ELECTRICAL STEERING GEAR MALFUNCTION AT 47,000 MILES [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
| NHTSA ID Number: | 10667813 |
|---|---|
| Consumer Location: | MAUMEE, OH |
| VIN: | 1FMHK8F83BG**** |
WE WERE DRIVING THE VEHICLE AT APPROXIMATELY 35 MPH WHEN WARNING LIGHT CAME ON STATING THERE WAS ISSUE WITH POWER STEERING, I BELIEVE IT SAID POWER STEERING SERVICE WAS REQUIRED. WHEN WE STOPPED AT NEXT INTERSECTION, IT WAS EVIDENT POWER STEERING ASSISTANCE WAS REDUCED. AFTER PULLING OVER AND SHUTTING OFF VEHICLE, THEN RESTARTING, THERE WAS NO POWER STEERING ASSISTANCE, ONLY MANUAL. WHEN TRAVELING AT LOW SPEED, TURNING WAS VIRTUALLY IMPOSSIBLE. IMMEDIATELY AFTER STOPPING, BECAUSE WHEELS COULD NOT BE STEERED, VEHICLE WENT STRAIGHT, BLOCKING A CROSS PATH IN A COMMERCIAL LOT, WITH CROSS TRAFFIC NEARLY CAUSING COLLISION, ALTHOUGH NO COLLISION OCCURRED, THERE WAS CLEAR DANGER. *TR
| NHTSA ID Number: | 10639037 |
|---|---|
| Consumer Location: | PINE BLUFF, AR |
| VIN: | 1FMHK8F83BG**** |
TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEALER FOR REPAIRS UNDER RECALL NHTSA CAMPAIGN 14V286000(STEERING). THE VEHICLE WAS REPAIRED BUT THE PROBLEM HAS RECURRED. THE VEHICLE WAS TAKEN BACK TO DEALER WHO EXPLAINED THAT THE VEHICLE WAS NO LONGER ELIGIBLE FOR THE RECALL REPAIRS SINCE IT HAD BEEN REPAIRED ONCE BEFORE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
| NHTSA ID Number: | 10608726 |
|---|---|
| Consumer Location: | KERNERSVILLE, NC |
| VIN: | 1FMHK8F83BG**** |
DRIVING DOWN THE INTERSTATE AT 70MPH, WARNING COMES ON THE CONSOLE "AWD IS OFF" AND THE ENGINE IS DOWN TO IDLE SPEED (~800 RPM). PRESSING THE ACCELERATOR RESULTS IN NO SPEED INCREASE, FORCING ME TO MOVE ACROSS 4 LANES OF TRAFFIC TO THE EMERGENCY LANE WITH ONLY THE BRAKES WORKING (NO CONTROL OVER MY SPEED, OTHERWISE). PULLED OVER, STOPPED THE ENGINE, LOOKED AROUND AND COULD SEE NO EXTERNALLY VISIBLE PROBLEMS (FLUID LEAKS, ETC.). START THE CAR AND THERE ARE NO WARNINGS, SO I CONTINUE DOWN THE ROAD, BUT THIS TIME STAY IN THE RIGHT LANE AND KEEP THE SPEED TO AROUND 60. LESS THAN 1 MILE DOWN THE ROAD, THE EXACT SAME THING HAPPENS. AT THIS POINT WE CALL FORD TO GET US A TOW. THIS WAS A VERY DANGEROUS EVENT TO HAPPEN, ESPECIALLY WHEN I HAD THE EXPLORER FULL WITH MY FAMILY! TODAY THE SERVICING DEALER CALLED AND SAID IT IS A PROBLEM WITH THE THROTTLE BODY. BEING THAT THIS IS THE 2ND TIME OUR 2011 EXPLORER HAS LEFT US STRANDED ON THE SIDE OF THE ROAD, IT WAS TIME TO GO SEARCHING FOR OTHERS WITH THIS SAME THROTTLE BODY PROBLEM. TURNS OUT THERE IS A CUSTOMER SATISFACTION NOTICE ALREADY BEING DONE BY FORD FOR SEVERAL OTHER 2011 VEHICLES, BUT THE EXPLORER HAS BEEN EXCLUDED. OUR SYMPTOMS AND PART FAILURE ARE EXACTLY THE SAME AS THESE OTHER MODELS, SOME EVEN FROM THE SAME ASSEMBLY PLANT. I THINK FORD NEEDS TO EXTEND THE 13N03 PROGRAM TO INCLUDED THE EXPLORERS. THANK YOU. *JS
| NHTSA ID Number: | 10557874 |
|---|---|
| Consumer Location: | ANDERSON, CA |
| VIN: | 1FMHK8F83BG**** |
DRIVING IN THE MOUNTAINS AT NIGHT, PROCEEDING UP A STEEP AND ICY GRADE, THE VEHICLE GAVE A WARNING SIGNAL ABOUT A POWER STEERING PROBLEM AND IMMEDIATELY THE POWER STEERING UNIT FAILED. THE EXTREMELY DIFFICULT STEERING CAPABILITY OF THIS VEHICLE DURING THIS FAILURE, FORCED US TO CREEP ALONG A MAJOR HIGHWAY TO FINISH THE EIGHT MILES TO THE NEAREST TOWN. AFTER RESEARCHING THIS PROBLEM, I STUMBLED ONTO THE NHTSA WEBSITE AND DISCOVERED THE 2011 EXPLORER OBVIOUSLY HAS A SAFETY FLAW AND A DANGEROUS ONE AT THAT! MY VEHICLE IS IN A FORD SERVICE DEPARTMENT NOW AND THE INITIAL DIAGNOSIS IS " THE CAR RECEIVED A FALSE ELECTRICAL SIGNAL AND SHUT DOWN THE POWER STEERING". SERIOUSLY, A FALSE SIGNAL SHUT OFF THE POWER STEERING CAPABILITIES???!!! THEY ARE IN THE MIDDLE OF A "10 PAGE CHECKLIST/RE-BOOTING OF THE ELECTRICAL CONTROL SYSTEM OF MY VEHICLE AND I HAVE ABSOLUTELY NO CONFIDENCE THIS WILL SOLVE A FUTURE PROBLEM OF POWER STEERING CAPABILITY LOSS, ESPECIALLY SINCE I AM ON MY FOURTH MAJOR COMPUTER FAILURE IN THIS VEHICLE. FYI FORD ENGINEERS; THE STEERING FUNCTION OF A VEHICLE SHOULD NOT BE SUBJECT TO AN ELECTRONIC SIGNAL THAT CAN DEACTIVATE THE ABILITY TO CONTROL THE STEERING OF THE VEHICLE!! *TR
| NHTSA ID Number: | 10534428 |
|---|---|
| Consumer Location: | BROOKLYN, CT |
| VIN: | 1FMHK8F83BG**** |
I GOT A POWER STEERING ASSIST FAILURE LIGHT, AND A TERRAIN MANAGEMENT FAULT LIGHT. I HAD EXTREMELY LIMITED STEERING ABILITY. I DROVE STRAIGHT TO THE DEALERSHIP AND LEFT THE CAR RUNNING SO THEY COULD NOT SAY THEY WERE UNABLE TO DUPLICATE THE PROBLEM. I WAS VERY CLOSE TO A CRASH AND HAD DIFFICULTY GETTING OUT OF THE HIGH SPEED LANE TO PULL OVER. *TR
| NHTSA ID Number: | 10525964 |
|---|---|
| Consumer Location: | LIBERTY, MO |
| VIN: | 1FMHK8F83BG**** |
THIS IS THE SECOND TIME THIS ISSUE HAS OCCURRED. THE FIRST TIME I WAS ABLE TO RESTART THE VEHICLE AND IT CORRECTED ITSELF. CURRENTLY I CANNOT PHYSICALLY STEER THE VEHICLE AND WILL HAVE TO HAVE IT TOWED. WE WERE IN THE MOUNTAINS LAST WEEKEND SO THIS IS A VERY SERIOUS ISSUE. I HAPPEN TO BE A MALE WITH THE CAPABILITY AND CAPACITY TO HANDLE EXTREME SITUATIONS AND I DOUBT THAT I COULD AVOID AN ACCIDENT IF THIS WERE TO HAPPEN WHILE DRIVING. I WAS SEARCHING FOR FIXES AND SAW THAT A FEW CASES HAD BEEN REPORTED. MAKE THIS A PRIORITY AS THE ELECTRONICS IN THIS VEHICLE ARE SEVERELY FLAWED AND SOMEONE WILL GET KILLED SOON. *TR
| NHTSA ID Number: | 10469915 |
|---|---|
| Consumer Location: | NORTH MANKATO, MN |
| VIN: | 1FMHK8F83BG**** |
I WAS DRIVING MY FORD EXPLORER AND I GOT A WARNING ALARM THAT THE POWER STEERING FAILED. IT WAS VERY DIFFICULT TO STEER THE VEHICLE. I REPORTED IT TO THE DEALER AND WHEN THEY LOOKED AT THE CAR, THE POWER STEERING WAS WORKING BUT THEY ARE GOING TO FIX IT. *TR
| NHTSA ID Number: | 10468412 |
|---|---|
| Consumer Location: | SAGAMORE HILLS, OH |
| VIN: | 1FMHK8F83BG**** |
DRIVING AT 35MPH WHEN A BEEP AND NOTIFICATION POPPED UP IN THE INSTRUMENT PANEL. I RECEIVED A WARNING FOR "POWER STEERING ASSIST FAULT" AND HAD A "SERVICE ADVANCE TRAC" WARNING. I LOST POWER STEERING TO THE VEHICLE, WHICH WAS VERY DIFFICULT TO PULL OFF OF THE ROAD IN TRAFFIC. I ALSO LOST THE TERRAIN MANAGEMENT SYSTEM FUNCTION. AFTER TURNING OFF THE IGNITION AND RE-STARTING THE ENGINE, THE WARNING WENT AWAY AND I REGAINED POWER STEERING. THIS PROBLEM HAS HAPPENED 3 MORE TIMES BEFORE TAKING IT IN. THE DEALERSHIP REPROGRAMMED THE COMPUTER. THIS SEQUENCE HAPPENED AGAIN AFTER THE REPROGRAM, AND THE REPLACED MY STEERING ANGLE SENSOR AND REPROGRAMMED AGAIN. I HAD TWO MORE FAILURES AFTER THIS WAS DONE AND THE VEHICLE IS BACK AT THE DEALERSHIP TODAY. *TR
