2012 FORD EXPLORER VIN: 1FMHK8F83CGA04107

TBD
Condition
Run & Drive
Damage
Collision
Title
Clear

VIN 1FMHK8F83CGA04107 Decoding Ford Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

FORD

Manufacturer Name

FORD MOTOR COMPANY, USA

Model

Explorer

Model Year

2012

Plant City

CHICAGO

Series

Limited

Vehicle Type

MULTIPURPOSE PASSENGER VEHICLE (MPV)

Plant Country

UNITED STATES (USA)

Plant State

ILLINOIS

Body Class

Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)

Doors

4

Gross Vehicle Weight Rating From

Class 2E: 6,001 - 7,000 lb (2,722 - 3,175 kg)

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Drive Type

4WD/4-Wheel Drive/4x4

Brake System Type

Hydraulic

Engine Number of Cylinders

6

Displacement (CC)

3500.0

Displacement (CI)

213.58310433156

Displacement (L)

3.5

Engine Power (kW)

216.2530

Fuel Type - Primary

Gasoline

Engine Configuration

V-Shaped

Engine Brake (hp) From

290

Other Engine Info

Ti-VCT

Engine Manufacturer

Ford

Seat Belt Type

Manual

Front Air Bag Locations

1st Row (Driver and Passenger)

Side Air Bag Locations

1st and 2nd and 3rd Rows

Tire Pressure Monitoring System (TPMS) Type

Direct

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

2012 FORD EXPLORER Crash Test Score

4

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Overall Side Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Combined Side Barrier and Pole Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Seat
Rear Seat

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Risk:
16.9%

2012 FORD EXPLORER Safety Features

Seat Belts and Head Restraints

Dynamic Head Restraints Not Available
Head Restraint Driver, Front Passenger, Rear Seat, 3rd row
Advanced Belt Feature Standard
Adjustable Upper Belt Anchorage Driver, Front Passenger
Seat Belt Reminder System Driver, Front Passenger

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat, 3rd row
Pelvis/Torso Driver, Front Passenger
Knee Not Available
Additional Air Bags Not Available
Meets Side Air Bag Out-of-Position Requirements Yes

Child Passenger Features

LATCH Locations Rear Seat, 3rd row
Safety Power Windows (Anti-Pinch) Not Available
Safety Power Windows (Anti-Pinch) locations Not Available

Complaints Assosiated with VIN 1FMHK8F83CGA04107

Components: SEAT BELTS WHEELS

July 08, 2019
NHTSA ID Number: 11307882
Consumer Location: RICHLANDS, VA
VIN: 1FMHK8F83CG****

Summary of Complaint

WHEN IT RAINS I HAVE WATER COMING INTO MY VEHICHLE AND IT EVEN COMES THROUGH THE SEATBELTS. I HAVE WATER IN MY FLOOR NOW.

Components: STEERING

October 27, 2019
NHTSA ID Number: 11277502
Consumer Location: RICHLAND, WA
VIN: 1FMHK8F83CG****

Summary of Complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. WHILE DRIVING 40 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND IT BECAME DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO CORWIN FORD TRI CITIES (1225 N AUTOPLEX WAY, PASCO, WA 99301, (509)544-8000) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE MANUFACTURER EXTENDED THE WARRANTY TO TEN YEARS/150,000 MILES FOR THE STEERING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 210,800.

Components: POWER TRAIN

May 15, 2019
NHTSA ID Number: 11207949
Consumer Location: KAPOLEI, HI
VIN: 1FMHK8F83CG****

Summary of Complaint

TWICE IN 5 DAYS THE VEHICLE HAS 'AWD OFF' ERROR MESSAGE POP UP WHEN DRIVING AT 25MPH, AND HAS FORCED THE VEHICLE INTO IDLE WHILE IN TRAFFIC. ALL OF THE MECHANICS WE TALKED TO WON'T TOUCH THE VEHICLE BECAUSE THIS A KNOWN ISSUE, AND DIRECT US TO THE FORD DEALERSHIP TO HAVE IT SERVICED. THERE IS ZERO SENSE OF SAFETY WHEN DRIVING IT.

Components: SEATS

March 07, 2014
NHTSA ID Number: 10569025
Consumer Location: APOLLO, PA
VIN: 1FMHK8F83CG****

Summary of Complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLODER. THE CONTACT STATED THAT THE THIRD-ROW POWER SEAT DETECTION SYSTEM FAILED TO OPERATE PROPERLY. THE CONTACT INDICATED THAT WHILE PUTTING BAGS IN THE HATCH AREA, THE THIRD- ROW POWER SEAT BUTTON WAS ACCIDENTLY DEPRESSED AND CAUSED THE SEAT TO MECHANICALLY RISE TO THE SEATED POSITION. THE CONTACT INDICATED THAT DURING THE TRANSITION FROM THE FOLDED POSITION TO THE SEATED POSITION, A COAT AND BOOT BECAME STUCK UNDER THE SEAT. THE CONTACT INDICATED THAT THE THIRD- ROW POWER SEAT DETECTION SYSTEM DID NOT REVERSE THE DIRECTION OF THE SEAT AFTER MAKING CONTACT WITH THE OBJECTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.

Components: EQUIPMENT ADAPTIVE/MOBILITY SERVICE BRAKES

October 07, 2012
NHTSA ID Number: 10547072
Consumer Location: SHADY COVE, OR
VIN: 1FMHK8F83CG****

Summary of Complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE INDEPENDENTLY ENGAGED THE BRAKES. THE VEHICLE WAS DESIGNED WITH A UNIQUE BRAKING PROGRAM DESIGNED TO ENGAGE WITH THE CRUISE CONTROL WHEN THE VEHICLE WAS APPROACHING A SECOND VEHICLE. THE SYSTEM ENGAGED DESPITE THERE NOT BEING A VEHICLE IN FRONT OF THE CONTACT?S VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THERE WAS NO REMEDY FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000 AND THE CURRENT MILEAGE WAS 28,000. ...UPDATED 12-24-13 *BF THE CONSUMER STATED THE ADAPTIVE CRUISE CONTROL WORKED FINE WHEN HE WAS FOLLOWING A VEHICLE IN HIS LANE. HOWEVER, WHEN HE WAS IN A SEPARATE LANE, PASSING A LARGE SEMI WITH LARGE BRIGHT ALUMINUM OR LIGHT COLORED SIDES, ON A STRAIGHT HIGHWAY WITHOUT CURVES, THE VEHICLE OCCASIONALLY APPLIED THE BRAKES AS IF HE WERE FOLLOWING IN THE SAME LANE AS THE TRUCK. THE CONSUMER BELIEVED THE RADAR SENSORS ON THE VEHICLE WERE REFLECTING FROM THE LARGE BRIGHT SIDES ON SOME TRUCKS.

Components: STEERING

April 25, 2021
NHTSA ID Number: 11418379
Consumer Location: BACKUS, MN
VIN: 1FMHK8F86CG****

Summary of Complaint

Vehicle feels like loses control, briefly and warning lights coming on. Had noticed intermittent, but was heading back from vacation and warning lights stayed on. Drove cautiously back on back roads, avoiding highway and took to local Ford Dealership and it was determined that the past steering recall repair has failed (15N01). The fix is warranteed so they ordered parts needed to fix problem. Unfortunately the vehicle has been out of use due to serious safety concern as advised by dealership as well as Ford, but part has no ETA on when available. I have been without a vehicle for over a month. Dealership was aware I reached out to Ford and also contacted representative at Ford I had contacted. Claim was filed, but to this day we still have no ETA on the fix and I am without use of this vehicle and they won't do anything in the interim to rectify the concern. I have a claim with Ford with a Yeniss Frias Case No. CAS-31788394-F9K2Y9? - 1-866-631-3788 Extension #:79,088 and myself and Kyle at Kimber Creek Ford 1-218-818-4419 have reached out and we have no answers and I have no driveable vehicle and no info on when if ever I will. This is beyond poor customer service on Ford's behalf to rectify a dangerous problem and to tell a customer sorry we don't know when and the customer has nothing safe to drive in the interim and they won't help with that either, is VERY poor and may cause others if in similar situation to just take the risk and drive the defective vehicle as people need their transportation and to offer no timeline. I was told when asked about loaner or rental by Ford, I didn't qualify as I didn't have a warranty, despite the recall fix being warranteed. They told me basically sorry, these are unusual times so doing their best. But yet as I noted, I get unusual times, but then maybe some things like helping someone have a safe vehicle to use in the interim should be reconsidered.

Components: STEERING

April 21, 2021
NHTSA ID Number: 11416339
Consumer Location: PLAIN DEALING, LA
VIN: 1FMHK7F84CG****

Summary of Complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOSS POWER STEERING ASSIST WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE HAD TO BE DRIVEN WITH MANUAL STEERING ONLY. ROUNDTREE FORD (8770 BUSINESS PARK DR, SHREVEPORT, LA 71105, (318)798-3673) WAS CONTACTED AND INFORMED THE CONTACT THAT THE STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS THEN INFORMED THAT THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

Components: SUSPENSION UNKNOWN OR OTHER

April 24, 2021
NHTSA ID Number: 11413698
Consumer Location: HULL, IA
VIN: 1FMHK7D85CG****

Summary of Complaint

JUST PURCHASED THIS CAR, DECIDED TO LOOK UP ANY RECALLS AND FOUND 1 PERTAINING TO THE TOE LINKS. LOOKING THROUGHLY AT THE VEHICLE THERE ARE A LOT OF MAJOR DEFECTS. THIS IS GOING TO BE A DAILY DRIVER FOR MY DAUGHTER AND I AND I TRULY DON'T FEEL SAFE AS I'M READING ALL THE REVIEWS AND RECALLS. THE ONLY THING I CAN MENTION AT THIS MOMENT ABOUT THIS CAR WOULD BE THE BACK WASHER FLUID LEAKS INTO THE CABIN, THE HOOD OF THE CAR DOES NOT SHUT CORRECTLY-HANDLE FOR THIS AREA IS LOOSE. THE STATE OF THIS CAR IS UNKNOWN.

Components: STEERING

April 15, 2021
NHTSA ID Number: 11408184
Consumer Location: MIAMI, FL
VIN: 1FMHK7F83CG****

Summary of Complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT UPON THE STARTING OF THE VEHICLE, EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE POWER STEERING ASSIST FAULT MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT CALLED LORENZO FORD (30725 SOUTH FEDERAL HIGHWAY, HOMESTEAD, FL 33030) WHERE THEY INFORMED HER TO BRING THE VEHICLE IN FOR AN INSPECTION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.

Components: UNKNOWN OR OTHER ENGINE

April 05, 2021
NHTSA ID Number: 11407848
Consumer Location: HUBERT, NC
VIN: 1FMHK7D98CG****

Summary of Complaint

PERSISTENT EXHAUST ODOR IN VEHICLE UPON START UP . WHEN THE VEHICLE CRANKS UP AND WITH A/C ON THERE IS A STRONG EXHAUST ODOR , IT ISN'T AS NOTICEABLE AT HIGHWAY SPEEDS BUT STILL THERE . THIS ISSUE STARTED A COUPLE WEEKS AGO AND HASN'T WENT AWAY

Components: STEERING

March 05, 2021
NHTSA ID Number: 11407306
Consumer Location: JUNCTION, TX
VIN: 1FMHK7D88CG****

Summary of Complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT PULLED OVER, AND AFTER WAITING FOR APPROXIMATELY 15 MINUTES, THE VEHICLE WAS RESTARTED AND THE STEERING FUNCTIONALITY WAS RESTORED. THE CONTACT STATED THAT THE POWER STEERING FAULT WARNING LIGHT WAS ILLUMINATED. THE CONTACT SPOKE TO A REPRESENTATIVE AT KEN STOEPEL FORD (400 SIDNEY BAKER ST S, KERRVILLE, TX 78028, (830)257-5553) AND IT WAS CONFIRMED THAT THE VEHICLE HAD BEEN REPAIRED PREVIOUSLY UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE FAILURE OCCURRED. THE VEHICLE WAS NOT REPAIRED FOR A SECOND TIME. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

Components: STEERING

March 25, 2021
NHTSA ID Number: 11404948
Consumer Location: NORWALK, CT
VIN: 1FMHK8D81CG****

Summary of Complaint

AS I WAS PULLING OUT OF A PARKING LOT ONTO A CITY STREET THE POWER STEERING ALERT CAME ON AND I LOST POWER STEERING. THE CAR WAS VERY DIFFICULT TO STEER AND I BARELY MANAGED TO STAY ON THE ROAD. TURNING WAS THE DIFFICULT PART. I PARKED THE CAR AND SHUT OFF THE ENGINE. WHEN I STARTED THE CAR AGAIN THE POWER STEERING HAD RETURNED.

Components: AIR BAGS

February 17, 2021
NHTSA ID Number: 11396920
Consumer Location: ALMA, GA
VIN: 1FMHK7D82CG****

Summary of Complaint

2/17/21 MY AIRBAG LIGHT CAME ON... BUT WHEN I LOOKED FOR A RECALL OR WHAT TO DO IT SAYS I DON'T HAVE A RECALL....

Components: STEERING

November 23, 2020
NHTSA ID Number: 11391007
Consumer Location: HORN LAKE, MS
VIN: 1FMHK7D85CG****

Summary of Complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED AND MAKING A RIGHT OR LEFT TURN, THE STEERING WHEEL LOCKED. THE ELECTRONIC POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT CALLED LANDERS FORD SOUTH (95 GOODMAN RD E, SOUTHAVEN, MS 38671, (662) 349-4300) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS LIKE THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 186,000.

Components: STEERING

December 28, 2020
NHTSA ID Number: 11387506
Consumer Location: OAK PARK, MI
VIN: 1FMHK8D8XCG****

Summary of Complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE RACK AND PINION REPLACED. THE VEHICLE WAS REPAIRED. RECENTLY, THE VEHICLE STARTED EXPERIENCING THE SAME SYMPTOMS, AND WAS TAKEN TO SUBURBAN FORD OF FERNDALE (21600 WOODWARD AVE, FERNDALE, MI 48220 248) 399-1000) WHERE IT WAS DIAGNOSED WITH NEEDING THE RACK AND PINION REPLACED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF FAILURE AND DETERMINED THAT THE CONTACT HAD TO PAY OUT OF POCKET FOR THE REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 106,653.

Components: STEERING

January 09, 2021
NHTSA ID Number: 11387364
Consumer Location: JACKSON, TN
VIN: 1FMHK7B83CG****

Summary of Complaint

VEHICLE HAD BEEN STATIONARY ALL DAY. GOT IN IT TO BACK AND AND POWER STEERING FAILED. LIGHT CAME ON THE DASH THAT SAID POWER STEERING ASSIST FAULT.

Components: SERVICE BRAKES

January 04, 2021
NHTSA ID Number: 11386593
Consumer Location: VIRGINIA BEACH, VA
VIN: 1FMHK7F84CG****

Summary of Complaint

FAILED STATE INSPECTION (EMERGENCY BRAKE), FURTHER DIAGNOSTICS REVEALED CALIPERS NOT WORKING FOR REAR DISC BRAKES, SIMILAR TO THE RECALL OF 2015/16 FORD EXPLORER'S BRAKE ISSUES- A DETAILED PICTURE OF REPORT/DIAGNOSTICS INCLUDED

Components: STEERING POWER TRAIN

December 22, 2020
NHTSA ID Number: 11386199
Consumer Location: NEWLAND, NC
VIN: 1FMHK8D88CG****

Summary of Complaint

THE POWER STEERING, FOUR WHEEL DRIVE, AND TRACTION CONTROL COMPLETELY STOPPED WORKING EVEN AFTER I HAD IT TOWED TO THE DEALERSHIP SOME MONTHS BACK TO FIX THIS PROBLEM! ALSO,THE MYFORD TOUCH GOES BLACK AND WILL NOT WORK FOR WEEKS. WHEN THE POWER STEERING QUIT I WAS ON A PAVED SIDE ROAD NEAR MY HOME.

Components: STEERING

January 01, 2021
NHTSA ID Number: 11386000
Consumer Location: CLAUDVILLE, VA
VIN: 1FMHK8D82CG****

Summary of Complaint

POWER STEERING ASSIST FAILURE IS COMING ON AND THE STEERING WHEEL COMPLETELY LOCKS. IN RESEARCHING THIS- SEVERAL OTHER FORD EXPLORERS HAVE BEEN RECALLED DUE TO THIS. THIS IS A VERY SERIOUS CONCERN - LUCKILY THIS HAPPENED TO ME WHILE IN MY DRIVEWAY- I CAN NOT IMAGINE WHAT THE OUTCOME WOULD BE IF I WERE ON THE ROAD RUNNING 50 MPH.

Components: FUEL/PROPULSION SYSTEM

June 27, 2019
NHTSA ID Number: 11385367
Consumer Location: MESA, AZ
VIN: 1FMHK8D85CG****

Summary of Complaint

THERE IS A STRONG SMELL OF CARBON MONOXIDE WHEN THE ENGINE IS REVED OVER 3000 -3500 RPM THIS HAPPENS EVERY SINGLE TIME. IT SEEMS TO BE ON PAR WITH THE OTHER COMPLAINTS REGARDING THIS ISSUE WITH THE EXHAUST SYSTEM. I NOTICED THIS ISSUE SINCE I BOUGHT THE CAR FROM THE USED CAR LOT.

Components: STEERING

November 24, 2020
NHTSA ID Number: 11376678
Consumer Location: SURPRISE, AZ
VIN: 1FMHK7D88CG****

Summary of Complaint

THE POWER STEERING ASSIST WARNING CAME ON AND I LOST POWER STEERING. THIS ISSUE WAS A RECALL ISSUE WITH FORD. T TOOK THE VEHICLE TO SANDERSON FORD AND THEY CONTACTED FORD SPECIAL SERVICE SUPPORT CENTER REGARDING THE RECALL AND WARRANTY ON THE VEHICLE FOR RECALL. FORD DID NOT APPROVE THE REPAIR STATING THE VEHICLE WAS 13000 MILES OVER THE ALLOTTED MILEAGE. REALLY??? FOLLOWING ARE THE EXACT COMMENTS FROM DEALER TO FORD AND FORD TO DEALER TAKEN FROM COPIES OF THEIR COMMUNICATION: DEALER COMMENT: NOVEMBER 23, 2020-REQUEST FORD AGENT: IF SAFETY PROGRAM 14S06 IS CLOSED AND STEERING GEAR IS REQUIRED THE VEHICLE MUST FALL WITHIN THE 10 YR/150,000 MILES TO BE ELIGIBLE FOR THIS REPAIR. NOV 24, 2020-DEALER-14S06 LOOKS TO BE STILL OPEN TO MYSELF AND THE TECHNICIAN PLEASE CLARIFY FORD AGENT- 14S06 IS CLOSED ON OASIS THANK YOU. FORD AGENT- NOT APPROVED. PLEASE BE ADVISED THIS IS NOT APPROVED. IF 14S06 WAS OPEN WE COULD APPROVE IT BUT BECAUSE 14S06 IS CLOSED AND VEH IS OVER THE FSA GUIDELINES FOR 15N01 THEN WE CANNOT APPROVE. 14S06 WAS CLOSED BACK IN 08/07/2014. DEALER RESPONSE: MY APOLOGIES. JUST.TRYING TO DO MY DUE DILIGENCE FOR THE CUSTOMER. 15NO1 IS STILL OPEN. WHICH THEN REFERS TO 14S06 FOR EXPLORER. THE STEERING GEAR WAS NOT REPLACED WHEN THE 14S06 WAS CLAIMED YEARS AGO. ONLY THE REPROGRAM WAS PERFORMED. 14S06 HAS A SUPPLEMENT WHICH IS COPIED AND PASTED AS FOLLOWS: SUBJECT DEMONSTRATION/ DELIVERY HOLD-SAFETY RECALL 14S06-SUPPLEMENT #3 CERTAIN 2011-2013 MODEL YEAR EXPLORER VEHICLES REPROGRAM POWER STEERING CONTROL MODULE AND STEERING GEAR EXTENDED COVERAGE WHY DID I NOT RECEIVE THE COVERAGE? I DON'T HAVE ENOUGH LETTERS ALLOWED TO CONTINUE THE QUOTE. BUT THE SUPPLEMENT SAYS IF DENIED THE STEERING GEAR ASSEMBLY CAUSE VEH HAD EXCEEDED THE ORIGINAL RECALL I SHOULD GET A REFUND. FORD HAS HAD THIS SAFETY ISSUE FOR A LONG TIME. MY COST WAS $2,100.

Components: SEAT BELTS

June 18, 2020
NHTSA ID Number: 11374570
Consumer Location: NORTH BABYLON, NY
VIN: 1FMHK7D94CG****

Summary of Complaint

FOR ALL THREE REAR SEAT BELTS THE LATCH PLATE WILL NOT ENGAGE IN THE SEAT BELT BUCKLE. THE REAR SEATS ARE RARELY USED SO I DON'T KNOW HOW LONG THEY HAVE BEEN INOPERATIVE.

Components: POWER TRAIN

October 01, 2020
NHTSA ID Number: 11362682
Consumer Location: SAFETY HARBOR, FL
VIN: 1FMHK7F8XCG****

Summary of Complaint

VEHICLE SHUTTING DOWN WHILE DRIVING.

Components: STEERING

September 24, 2020
NHTSA ID Number: 11361898
Consumer Location: SARTELL, MN
VIN: 1FMHK8F8XCG****

Summary of Complaint

RECALL 14S06/15N01 PERFORMED IN 2016 FOR FAILED STEERING. COMPLETE STEERING RACK REPLACED. 4 YEARS LATER THE STEERING COMPLETELY FAILED AGAIN WHILE MY WIFE WAS DRIVING. LUCKILY I WAS WITH. VEHICLE IS IMPOSSIBLE FOR HER TO STEER WHEN IT FAILED. I WAS ABLE TO TAKE OVER AND GET THE VEHICLE HOME. TAKES ALL THE STRENGTH YOU NEED TO TURN. TOOK IT TO FORD DEALERSHIP. FORD REFUSES TO REPLACE THE FAILED STEERING RACK AGAIN THAT WAS REPLACED UNDER A SAFETY RECALL. FORD ALSO REFUSES TO HELP WITH ANY FINANCIAL SUPPORT FOR THE $3000 REPAIR. IN REVIEW OF 14S06 AND 15N01 THERE HAVE BEEN MULTIPLE SUPPLEMENTS WITH EXTENDED COVERAGE BUT ONLY 1 TIME REPLACEMENT. THUS THEY ARE RECUSING THEMSELVES OF LIABILITY SHOULD A CRASH HAVE OCCURRED. THE SAFETY RECALL SOLUTION IS SIMPLY A CONTINUATION OF A MAJOR SAFETY ISSUE THEY DO NOT STAND BEHIND. I'M GRATEFUL MY WIFE AND KIDS WERE NOT ALONE OR IN AN ACCIDENT. OTHERS MAY NO BE SO LUCKY AND FORD NEEDS TO BE HELD RESPONSIBLE FOR THEIR SOLUTION. 8 YEAR OLD VEHICLE. STEERING HAS FAILED EVERY 4 YEARS SINCE NEW. RECALL MEANS NOTHING, PEOPLE WILL GET HURT.

Components: STEERING

August 31, 2020
NHTSA ID Number: 11352662
Consumer Location: SAN DIEGO, CA
VIN: 1FMHK7B84CG****

Summary of Complaint

LEAVING MY HOME AND DRIVING DOWN THE STREET POWER STEERING LOCKED, WAS UNABLE TO STEER VEHICLE AND ALMOST CAUSED AN ACCIDENT. THERE WAS A PRIOR RECALL FOR THE STEERING COMPONENT AND THOUGHT THIS WOULD HAVE BEEN CORRECTED. VERY DANGEROUS TO LOSE STEERING POWER WHILE DRIVING. HAD MULTI POINT INSPECTION CHECKED BY DEALER JULY 23 AND NO ISSUE WAS FOUND BY THE DEALERS.

Components: STEERING TRACTION CONTROL SYSTEM

August 16, 2020
NHTSA ID Number: 11351439
Consumer Location: STEVENSVILLE, MD
VIN: 1FMHK8D83CG****

Summary of Complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING AND MAKING A LEFT TURN, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THE SERVICE TRACTION CONTROL AND THE POWER STEERING ASSIST WARNING LIGHTS WERE ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (HERTRICH FORD OF EASTON LOCATED AT 9617 OCEAN GATEWAY, EASTON, MD 21601, (410) 822-2900) WHERE IT WAS DIAGNOSED WITH NEEDING THE RACK AND PINION REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 151,977. *LN *JS *JS

Components: STEERING ELECTRONIC STABILITY CONTROL

August 04, 2020
NHTSA ID Number: 11343368
Consumer Location: LOS ANGELES, CA
VIN: 1FMHK7F88CG****

Summary of Complaint

POWER STEERING ASSIST FAULT, MY STEERING WAS INTERMITTENT BUT NOW ITS COMPLETELY GONE. I CAN NOT STEER MY CAR. IT WAS STATIONARY , IT HAPPENED AS SOON AS I STARTED MY CAR.

Components: STRUCTURE

June 29, 2020
NHTSA ID Number: 11340790
Consumer Location: MIAMI LAKES, FL
VIN: 1FMHK7D95CG****

Summary of Complaint

WATER LEAKS INSIDE VEHICLE FILLING UP SPARE TIRE COMPARTMENT (REAR OF SUV). THIS HAPPENS WHEN IT RAINS. I HAVE READ MANY COMPLAINTS OF PEOPLE SAYING THE HAVE THE SAME PROBLEM WITH THEIR FORD EXPLORER.

Components: STRUCTURE

June 08, 2020
NHTSA ID Number: 11340793
Consumer Location: MIAMI LAKES, FL
VIN: 1FMHK7D95CG****

Summary of Complaint

WHEN IT RAINS WATER LEAKS INSIDE VEHICLE IN THE REAR AREA. I CHECKED ONLINE AND MANY PEOPLE HAVE THE SAME COMPLAINT ABOUT WATER LEAKS. IF IT RAINS A LOT THE SPARE TIRE COMPARTMENT FILLS WITH WATER. ALSO, WHEN WATER LEAKS YOU GET THAT FUNKY SMELL INSIDE VEHICLE. AFRAID THAT MOLD CAN BUILT OVER TIME.

Components: STEERING

July 11, 2020
NHTSA ID Number: 11339340
Consumer Location: PHOENIX, AZ
VIN: 1FMHK7F9XCG****

Summary of Complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE LOSS POWER STEERING ASSIST WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AND INDEPENDENT MECHANIC WHO RETRIEVED DTC CODE: (U2011-49). THE VEHICLE WAS TAKEN TO EARNHARDT FORD LOCATED AT 7300 W ORCHID LN, CHANDLER, AZ 85226, AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE MILEAGE LIMITATION HAD BEEN EXCEEDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 150,140.

Components: STRUCTURE

July 09, 2020
NHTSA ID Number: 11338484
Consumer Location: SANFORD, FL
VIN: 1FMHK7F80CG****

Summary of Complaint

I WAS DRIVING ON HIGHWAY TODAY AT 70MPH AND ALL OF A SUDDEN I HEARD A SLAPPING NOISE ON PASSENGER SIDE THE RUBBER MOLDING FROM WINSHIELD CAME LOOSE AND WAS HITTING PASSENGER WINDOW. AFTER STOPPING AT NEXT EXIT I WAS ABLE TO PUSH IT BACK INTO TRIM PIECE BUT THE TRIM PIECE IS A LITTLE LOOSE.

Components: STEERING ELECTRICAL SYSTEM ELECTRONIC STABILITY CONTROL

December 16, 2019
NHTSA ID Number: 11337627
Consumer Location: COOLIDGE, GA
VIN: 1FMHK7D81CG****

Summary of Complaint

THE POWER ELECTRIC POWER STEERING ASSIST, THE POWER STEERING, MY BLINKERS, ALL WENT OUT WHEN MY GEAR BOX DID. FOR THE SECOND TIME. FORD HAS RECALLS ON THESE PARTS BUT NOT FOR MY VIN NUMBER.

Components: ELECTRICAL SYSTEM STRUCTURE UNKNOWN OR OTHER

August 07, 2019
NHTSA ID Number: 11331943
Consumer Location: LAWRENCEVILLE, GA
VIN: 1FMHK7F83CG****

Summary of Complaint

WATER IS LEAKING FROM THE ROOF THAT CAUSES ELECTRICAL ISSUES. BAD DESIGN BY FORD IN WHICH SEAL SEAMS NOT PROPERLY INSTALLED, WHICH CAUSE LEAKS INSIDE VEHICLE.

Components: STEERING

June 25, 2020
NHTSA ID Number: 11330740
Consumer Location: HUDSON, FL
VIN: 1FMHK7D81CG****

Summary of Complaint

I OWN A 2012 FORD EXPLORER. RECENTLY I RECEIVED A WARNING ON THE DASHBOARD INDICATING THAT THERE IS A "POWER STEERING ASSIST FAULT. " THIS HAPPENED WHILE I WAS DRIVING THE VEHICLE WITH MY FAMILY (LUCKY AT A LOW SPEED). I AM AWARE OF A RECALL FOR THIS ISSUE. IN SHORT, THE RECALL COVERS 2011-2013 EXPLORERS AND MANDATES THAT FORD REPLACE FIRST THE SOFTWARE FOR THE STEERING RACK ASSEMBLY AND IF THAT DOES NOT RECTIFY THE PROBLEM THEN THE ENTIRE STEERING RACK ASSEMBLE ITSELF. I VISITED MY LOCAL FORD DEALER WHO DIAGNOSED THE ISSUE AND STATED THAT THE ENTIRE STEERING RACK ASSEMBLE FAILED AND NEEDED TO BE REPLACED. THEY ALSO INFORMED ME THAT MY VEHICLE IS NOT COVERED UNDER THE RECALL. MY QUESTION IS WHY? A KNOWN STEERING ISSUE FOR 2012 EXPLORERS IS CLEARLY EVIDENT ON MY VEHICLE. SEEMS FORD IS PASSING THE BLAME FOR A KNOWN ISSUE! I MUST NOTE THAT THERE ARE ONLY 45,000 MILES ON THIS VEHICLE AND FOR THIS TO FAIL WITH SO FEW MILES (WHILE I WAS DRIVING) IS UNACCEPTABLE. IT IS UNCLEAR TO ME WHY FORD WOULD NOT COVER THIS UNDER THE RECALL ESPECIALLY SINCE IT IS A MAJOR SAFETY ISSUE. NHTSA CAMPAIGN NUMBER: 14V286000 *TR

Components: STEERING SUSPENSION SEATS

September 01, 2019
NHTSA ID Number: 11330007
Consumer Location: Unknown
VIN: 1FMHK8D86CG****

Summary of Complaint

FORD SPAIN UNABLE TO CONDUCT RECALLS DUE TO NO PARTS AVAILABLE FOR EXPLORER 2012. DISCUSSED WITH. *TR

Components: STRUCTURE

June 08, 2020
NHTSA ID Number: 11329017
Consumer Location: PORTAGE, IN
VIN: 1FMHK7D80CG****

Summary of Complaint

WHILE DRIVING ON THE EXPRESSWAY, DOWN A STRAIGHT STRETCH OF ROAD THE MOLDING ON MY DRIVER'S SIDE WINDOW TRIM FLEW OFF. THERE WERE NO CRACKS OR DAMAGE TO IT PRIOR TO THIS HAPPENING. AFTER I LEAVING MY DESTINATION, THE STICKY RUBBER UNDERNEATH CAME LOOSE, FLAPPING AGAINST MY WINDSHIELD AND DRIVER SIDE WINDOW UNTIL IT FLEW OFF, HITTING THE CAR BEHIND ME. I WAS ALSO ON THE EXPRESSWAY DOING AROUND 75 MPH WHEN THIS INCIDENT OCCURRED. *TR

Components: STEERING

May 16, 2020
NHTSA ID Number: 11327002
Consumer Location: BROWNSVILLE, TX
VIN: 1FMHK7D81CG****

Summary of Complaint

RECALL REPAIR FAILED. SAME ISSUE AND FORD DECLINES TO REPAIR. *TR

Components: ENGINE AND ENGINE COOLING

May 11, 2020
NHTSA ID Number: 11325149
Consumer Location: MARKSVILLE, LA
VIN: 1FMHK7F92CG****

Summary of Complaint

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE TURBO BOOST FAILED TO OPERATE AS INTENDED. THERE WAS AN ABNORMAL NOISE ONCE THE TURBO WAS ACTIVATED. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO HIXSON AUTO-PLEX (2506 S MACARTHUR DR, ALEXANDRIA, LA 71301) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TURBO BOOSTER WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.

Components: ELECTRICAL SYSTEM UNKNOWN OR OTHER ENGINE

April 27, 2020
NHTSA ID Number: 11324350
Consumer Location: CLEVELAND, OH
VIN: 1FMHK8F81CG****

Summary of Complaint

MY TRUCK BURST INTO FLAMES 🔥 AND BURN TO THE GROUND WHILE PARKED IN THE DRIVE WAY. *TR

Components: STEERING

March 12, 2020
NHTSA ID Number: 11323479
Consumer Location: COOLIDGE, GA
VIN: 1FMHK7D81CG****

Summary of Complaint

MY POWER STEERING AND POWER ASSIST WENT OUT FOR A SECOND TIME AFTER BEING REPLACED UNDER A RECALL MAKING IT HARD TO STEER AND TEARING UP OTHER PARTS IN MY VEHICLE. I WAS TOLD BY A FORD DEALERSHIP THAT THE RECALL WAS ONLY GOOD TO BE REPLACED ONCE AND I WOULD HAVE TO PAY FOR IT A SECOND TIME. *TR

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