2020 FORD EXPLORER VIN: 1FMSK8DH5LGC27306

TBD
Condition
Unknown
Damage
Collision
Title
Clear

VIN 1FMSK8DH5LGC27306 Decoding Ford Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

FORD

Manufacturer Name

FORD MOTOR COMPANY, USA

Model

Explorer

Model Year

2020

Plant City

CHICAGO

Series

XLT

Vehicle Type

MULTIPURPOSE PASSENGER VEHICLE (MPV)

Plant Country

UNITED STATES (USA)

Plant Company Name

Chicago Assembly

Plant State

ILLINOIS

Body Class

Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)

Doors

4

Gross Vehicle Weight Rating From

Class 1D: 5,001 - 6,000 lb (2,268 - 2,722 kg)

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Drive Type

4WD/4-Wheel Drive/4x4

Brake System Type

Hydraulic

Engine Number of Cylinders

4

Displacement (CC)

2300.0

Displacement (CI)

140.35461141788

Displacement (L)

2.3

Engine Power (kW)

201.3390

Fuel Type - Primary

Gasoline

Engine Configuration

In-Line

Engine Brake (hp) From

270

Other Engine Info

TIVCT

Engine Manufacturer

Ford

Seat Belt Type

Manual

Front Air Bag Locations

1st Row (Driver and Passenger)

Knee Air Bag Locations

1st Row (Driver and Passenger)

Side Air Bag Locations

1st and 2nd and 3rd Rows

Tire Pressure Monitoring System (TPMS) Type

Direct

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

2020 FORD EXPLORER Crash Test Score

5

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Overall Side Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Combined Side Barrier and Pole Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Seat
Rear Seat

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Risk:
14.7%

2020 FORD EXPLORER Safety Features

Seat Belts and Head Restraints

Dynamic Head Restraints Not Available
Head Restraint Driver, Front Passenger, Rear Seat, 3rd row
Advanced Belt Feature Standard
Adjustable Upper Belt Anchorage Driver, Front Passenger
Seat Belt Reminder System Driver, Front Passenger, Rear Seat

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat, 3rd row
Torso/Pelvis Driver, Front Passenger
Knee Driver, Front Passenger
Additional Air Bags None
Meets Side Air Bag Out-of-Position Requirements Yes

Child Passenger Features

LATCH Locations Rear Seat, 3rd row
Safety Power Windows (Anti-Pinch) None
Safety Power Windows (Anti-Pinch) locations Not Available

Complaints Assosiated with VIN 1FMSK8DH5LGC27306

Components: SERVICE BRAKES

July 22, 2021
NHTSA ID Number: 11428257
Consumer Location: BISHOP, CA
VIN: 1FMSK8DH5LG****

Summary of Complaint

My new 2020 FORD EXPLORER had had on at least 4 occasions, the last being in July 2021 (mileage was approximately 7,280 miles at the time). This problem has only occurred when parked in my garage, I turn on the Explorer with my foot firmly on the brake and put the vehicle in Reverse (with foot still on brake) the vehicle starts reversing with force even though my foot is hard on the brakes. I then push down even harder on brakes. I am fighting to keep the Explorer from roaring out of the garage. Luckily I haven't hit anyone or anything, but had I not reacted as quickly I could easily have caused serious injury. I reported this problem to my local dealer two times, the first about 10 months ago and the second incident was reported to the dealer when I took it in in August 2021 for numerous alerts received in July 2021 for: POWERTRAIN MALFUNCTION/ REDUCED POWER; PRE-COLLISION ASSIST NOT AVAILABLE; HILL START ASSIST WARNING, PRE-COLLISION ASSIST NOT AVAILABLE. The dealer said all the alerts came from one power module which will be fixed this week when the part arrives at the dealer. The dealer also said that the recent Reverse power surge I advised them of is probably related to all of the alerts listed above and that this should take care of the problem. I never received any warnings, messages or other symptoms of this problem - it has always been a shock when it happens.

Components: POWER TRAIN SEATS

June 06, 2020
NHTSA ID Number: 11425370
Consumer Location: LOUISVILLE, KY
VIN: 1FMSK8DH5LG****

Summary of Complaint

Electrical- lift gate will just stop working at times. Trouble with Bluetooth connection Fuel- when filling up the pump will stop (even if only put in 2 gallons). Seats- drivers seat broken Engine/transmission- hard shifting, put itself in park while at red light Multiple ongoing issues with Explorer. Been in/out of shop over 10 times in one year. I have videos but unable to upload them.

Components: ELECTRICAL SYSTEM STRUCTURE

December 28, 2020
NHTSA ID Number: 11385212
Consumer Location: SHELTON, WA
VIN: 1FMSK8DH5LG****

Summary of Complaint

DOOR LATCH FAILURE. DOOR WILL NO SHUT. STUCK OPEN.

Components: POWER TRAIN

June 15, 2020
NHTSA ID Number: 11375150
Consumer Location: GIG HARBOR, WA
VIN: 1FMSK8DH5LG****

Summary of Complaint

I HAD BEEN DRIVING WITH NO PROBLEMS. TURNED IN TO A MINIMART, PARKED VEHICLE. WHEN I RETURNED A FEW MINUTES LATER, I STARTED THE VEHICLE, BACKED UP, STOPPED, THEN STARTED TO PULL OUT OF THE PARKING LOT TO TURN ONTO THE HIGHWAY. I ACCELERATED AND THE TRANSMISSION WOULD NOT GO OUT OF SECOND GEAR. I PULLED OFF THE HIGHWAY SHUT THE VEHICLE OFF, RESTARTED AND TRIED TO CONTINUE MY TRIP. THE TRANSMISSION WOULD NOT GO OUT OF SECOND GEAR. I CONTINUED WITH THE ENGINE RUNNING AT HIGH RPM UNTIL I REACHED HOME. I CALLED FOR ASSISTANCE, AND HAD THE VEHICLE TOWED TO THE DEALER WHERE I GOT A RENTAL CAR AND RETURNED HOME. THEY CALLED THE HOUSE AND SAID THE VEHICLE WAS READY. I RETURNED AND FOUND THAT THEY REPROGRAMMED THE PCM MODULE AND ROAD CHECKED THE CAR WITH NO PROBLEMS FOUND. I HAD RECEIVED A FORD RECALL NOTICE IN LATE MAY ABOUT THE PROBLEM AND RECALL IS GOOD UNTIL MAY 31, 2021. VEHICLE HAD 1406 MILES WHEN I LEFT THE DEALER.

Components: UNKNOWN OR OTHER

October 07, 2020
NHTSA ID Number: 11363587
Consumer Location: Unknown
VIN: 1FMSK8DH5LG****

Summary of Complaint

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT WHILE AT A DRIVE THRU WINDOW, THE VEHICLE CAUGHT ON FIRE UNDER THE HOOD. THE CONTACT STATED THAT THE ROADSIDE ASSISTANCE OF FORD HAD THE VEHICLE TOWED TO TRI-CITY FORD, 912 S VAN BUREN RD, EDEN, NC 27288, AND WAS DIAGNOSED THAT THE WIRING HARNESS AND STARTER BATTERY NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE DEALER INFORMED HIM THAT THE WIRE HARNESS CONNECTED WITH THE PULLEY BETWEEN THE STARTER AND BATTERY CAUSED THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED AND STILL REMAINED AT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,850.

Components: SERVICE BRAKES

January 06, 2020
NHTSA ID Number: 11298903
Consumer Location: PONTIAC, MI
VIN: 1FMSK8DH5LG****

Summary of Complaint

ON JANUARY 6, 2020, I WAS DRIVING TO WORK, APPROACHING A RED LIGHT AND COULD NOT STOP. I WAS GOING AROUND 40 MPH. THEN, I BEGIN PRESSING ON THE BREAK WITH MY RIGHT FOOT AND COULD NOT STOP. NEXT, I USED BOTH FEET PRESSING THE BREAK PEDAL TO THE FLOOR AND COULD BARELY BRING THE TRUCK TO A STOP. AT THE SAME TIME, THERE WERE WARNING LIGHTS FLASHING (PARKING BREAK, ALL WHEEL DRIVE, TRACTION CONTROL) ON THE DASH. I IMMEDIATELY TOOK THE VEHICLE TO DEALERSHIP WHERE I PURCHASED IT. THEY PROVIDED ME WITH A LOANER VEHICLE. ON FRIDAY, JANUARY 10, 2020, THE DEALERSHIP CONTACTED ME TO PROVIDE ME AN UPDATE. THEY ADVISED THAT FORD MOTOR COMPANY ADVISED THEM THAT THIS WAS A SERVICE ANNOUNCEMENT (MEANING THIS INFORMATION IS KNOWN TO FORD AND ALL FORD DEALERSHIPS NOT TO THE CUSTOMERS). DEALERSHIP ADVISED REAR BREAK CALIBERS NEEDS REPLACING, REAR BREAK MOTOR NEEDS REPLACING, AND REAR BREAK PADS NEEDS REPLACING. DEALERSHIP ADVISED ALL PARTS ARE ON NATIONAL BACK ORDER AND DOES NOT KNOW WHEN THEY WILL BE AVAILABLE.

Components: SERVICE BRAKES FORWARD COLLISION AVOIDANCE

November 10, 2021
NHTSA ID Number: 11441564
Consumer Location: CENTEREACH, NY
VIN: 1FM5K8GCXLG****

Summary of Complaint

Rear backup camera incorrectly sensed an obstruction behind vehicle and caused emergency braking with no visible obstruction. We were unable to pull out of the parking spot and had to jump a curb to leave. No further incident has been experienced,

Components: ELECTRICAL SYSTEM

August 11, 2021
NHTSA ID Number: 11441565
Consumer Location: CENTEREACH, NY
VIN: 1FM5K8GCXLG****

Summary of Complaint

A computer system fault caused the inability to start, move, turn off, turn on, lock or otherwise do anything with the vehicle with manual buttons or the remote. The drivers screen flashed through fault codes but would not allow any action. After discussing with the dealer on the phone, who mentioned something about a bad battery cell, I decided to disconnect the battery terminal, waited a period of time, and reconnected. The computer system reset and everything functioned correctly with no fault codes. At the time the vehicle was in a company drive lane causing a major hazard to the vehicles passing through. The vehicle was brought straight to the Dealer Service department who said they could not find anything wrong.

Components: STEERING ELECTRICAL SYSTEM SERVICE BRAKES

November 05, 2021
NHTSA ID Number: 11441511
Consumer Location: AUBREY, TX
VIN: 1fmsk7dhxlg****

Summary of Complaint

While driving at 70 mph the vehicle experienced the following issues all at once, the power steering shut off, all brake pressure was lost, the pre- collision system was turned off, parking brake engaged(at 70 mph) traction control system turned off, engine light turned on and all of the warning lights on the dash activated. This has happened 3 times and almost killed me twice. Ford has tried to repair this vehicle all three times and still have not corrected the issue. Ford has also refused to replace or buy back the vehicle.

Components: POWER TRAIN

October 08, 2021
NHTSA ID Number: 11440313
Consumer Location: STERRETT, AL
VIN: 1FMSK7DH0LG****

Summary of Complaint

Suv was banging and stalling when braking down a hill or going up a hill. Driving on the interstate it totally lost power. It happened at various speeds. First dealer near where it happened refused to look at it for a month after I told them I lost power on the interstate and stalled out. Had it towed to the dealer I bought it from and no recalls are showing up even though I got the wrench and transmission alert of total failure. It has been sitting there over a month and they have torn out the transmission-issue also with clutch seals.

Components: STRUCTURE

November 05, 2021
NHTSA ID Number: 11440212
Consumer Location: MILLERSVILLE, MD
VIN: 1FM5K8ABXLG****

Summary of Complaint

Worked until 11am Friday 11/5/21, went back out to work night shift 10:40 ish at night to start the vehicle up to warm up (he believes that he had turned on the heat). As the officer was outside walking his dog he heard noises of glass cracking. He walked up to it and noticed the entire rear window was shattered. No point of entry or notice of vandalism.

Components: STRUCTURE

September 13, 2021
NHTSA ID Number: 11440216
Consumer Location: MILLERSVILLE, MD
VIN: 1FM5K8AB1LG****

Summary of Complaint

Officer was sitting in vehicle while it was running with AC on, he pressed the Max defrost button for a couple of seconds then turned it off. After about a minute or two he heard a what a loud noise and looked in his rear view mirror to see his rear window completely shattered.

Components: ENGINE AND ENGINE COOLING

October 26, 2021
NHTSA ID Number: 11438221
Consumer Location: RENTON, WA
VIN: 1FM5K8GC4LG****

Summary of Complaint

When using the defrost or air conditioner or just having the fan on, exhaust fumes enter the cars cabin. Its very troublesome that when I took it to a Ford dealer and they checked it out and said the catalytic converter was cracked but told us Ford had no fix for it. Its very dangerous especially in the morning time when you need to use the defrost you have roll all the windows down and freeze you butt off.

Components: BACK OVER PREVENTION

October 18, 2021
NHTSA ID Number: 11437629
Consumer Location: SEAFORD, VA
VIN: 1FM5K8GC7LG****

Summary of Complaint

The contact owns a 2020 Ford Explorer. The contact stated that while attempting to reverse the vehicle, the backup camera failed to function as designed. The contact stated that the backup sensor non-functional message was displayed. The vehicle was taken to a local dealer and was diagnosed IPMB updated and repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V735000 (Back Over Prevention). The vehicle was repaired under the recall but continued to experience failure. The manufacturer was not informed of the failure. The failure mileage was approximately 10,000.

Components: BACK OVER PREVENTION

October 19, 2021
NHTSA ID Number: 11437407
Consumer Location: ELK GROVE, CA
VIN: 1FM5K8GC1LG****

Summary of Complaint

Ford issued recall 21S44 for an intermittent back-up camera problem. I took my vehicle to Elk Grove Ford (95624) on 10/05/21 for recall repair. The problem continued and I took back on 10/19/21 to fix back-up camera. It still only works intermittently. Today, while backing up at an elementary school after my second recall service, my camera failed again. This is a critical safety issue which Ford knows about but has provided incompetent information to Elk Grove Ford. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Components: BACK OVER PREVENTION

October 13, 2021
NHTSA ID Number: 11436577
Consumer Location: LEXINGTON, SC
VIN: 1FM5K8GCXLG****

Summary of Complaint

Back up camera image distorts goes black at times but goes blue multiple times a day while driving and putting in reverse camera is blue 90% of the time

Components: VISIBILITY/WIPER

October 13, 2021
NHTSA ID Number: 11436693
Consumer Location: ADDISON, IL
VIN: 1fm5k8gc8lg****

Summary of Complaint

My windshield washer tank is leaking. Brought to Ford and they changed the tank. Still leaking and looks like still coming out of new cap. Go thorough a half gallon a week and only leaks when driving. Car is at Friendly ford now. They drove another 2020 Explorer with the same miles and was also leaking when driving. they said seems to be normal. Its not normal and dont want it leak out in winter and have no fluid and get in a accident cause cannot clean windshield. Need help with this.

Components: BACK OVER PREVENTION

June 01, 2021
NHTSA ID Number: 11435859
Consumer Location: TROY, NY
VIN: 1FMSK8FH3LG****

Summary of Complaint

The contact owns a 2020 Ford Explorer. The contact stated while operating the vehicle the backup camera display image was very washed out, unclear and the colors appeared to be bleached out causing visibility issues for the driver. The vehicle was taken to the local dealer who replaced the camera display unit, but the failure persisted. The manufacturer was also notified of the failure. The failure mileage was 2,000.

Components: POWER TRAIN

February 01, 2020
NHTSA ID Number: 11435603
Consumer Location: PEARLAND, TX
VIN: 1FMSK7FH5LG****

Summary of Complaint

The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle both the digital display screen and instrument gauge cluster would randomly malfunction, scramble, and the display screen would turn blue. Also, the transmission would shift abruptly and while driving the vehicle would lose throttle response causing the vehicle to slow before abruptly accelerating. The contact indicated that the failure had occurred while driving 60 MPH on a six-lane highway. The vehicle was taken to the local dealer who indicated that the collision avoidance system had malfunctioned. In addition, while driving, the engine would randomly rev extremely high and had occurred while letting off the accelerator pedal. The local dealer and manufacturer were both notified of the failure. The failure mileage was 100.

Components: ELECTRICAL SYSTEM

December 21, 2020
NHTSA ID Number: 11435605
Consumer Location: NEWPORT NEWS, VA
VIN: 1FM5K8HCXLG****

Summary of Complaint

The rear camera malfunctions and the display screen is blue. The vehicle is available for inspection. It creates a blind spot on the display screen of the area behind the vehicle and sounds an alert/alarm every time the malfunction occurs. The problem has not been reproduced by the dealer but I have provided multiple pictures of it occurring. The vehicle has been inspected by the manufacturer on several occasions. There were no warnings prior to the failure.

Components: BACK OVER PREVENTION

September 19, 2021
NHTSA ID Number: 11435258
Consumer Location: SYLVANIA, OH
VIN: 1FM5K8GC7LG****

Summary of Complaint

Backup camera failed with a blue screen that was initially identified early August and brought into Ford 8/11-13 but dealership unable to reproduce problem. It is believed that the dealership re-booted the computer and downloaded new software. The same problem occurred just two days after we got the car back on 8/15 at which time a picture was taken to show the service department. A Google search suggested there was a problem with the back up camera for 2020 Explorer, but there was no recall on my VIN. After reaching out to Ford soon after we got the car back, a service person offered to order a new camera, but it was never approved. Numerous calls were placed to the dealership given ongoing camera failure and concern for causing an accident, but we were told that the problem needed to be reproduced. The camera could not be ordered. While backing the car out of our driveway without an operational camera or sensors, driver side rear bumper collided with a car parked in the street. The insurance company was notified the day of the accident and the car was taken to Ford body shop 9/21 where a repair estimate was provided. The dealership service department was notified that the car was involved in an accident because of camera failure and finally agreed to order a new replacement camera. On 9/23, we were notified of a "blue screen" back up camera recall.

Components: BACK OVER PREVENTION

August 30, 2021
NHTSA ID Number: 11435055
Consumer Location: BRASELTON, GA
VIN: 1FMSK7DH4LG****

Summary of Complaint

I had an issue with the rearview backupcamera. The camera kept going out multiple times. I asked Fodd customer care if there was a recall and told me no. One day I was backing up at night my camera went out and I hit a mailbox which was in my blindspot I immediately called Ford to alert them that the camera went out a d I damaged my vehicle. Ford requested that I bring in my truck and changed the camera. They found out the camera had an electrical shortage. I attempted to get Forx to pay for the damages to my vehicle and they refused. The total estimate was 2700.00. The response why they denied my claim was I had an accident and they were not responsible regardless of the camera not working. They told me to contact my insurance to fix the damage. I feel I wouldn't have had an accident if my rearview camera did not go out. The backup assistance beep would have sensed the object behind me in my backup view and I would not have damaged my vehicle since the object was in my blind spot. I feel that Ford is responsible for the repairs and I have Video proof that my camera was having issues prior to my accident. I need Ford to fix my vehicle at no cost to me. They are ignoring the fact that the backup camera and blinspot assistance failed.

Components: BACK OVER PREVENTION

September 19, 2021
NHTSA ID Number: 11434680
Consumer Location: BURBANK, IL
VIN: 1FM5K8GC8LG****

Summary of Complaint

The contact owns a 2020 Ford Explorer. The contact stated while attempting to reverse the backup camera failed to engage. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the Intelligent Platform Management Bus (IPMB) flashed. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V735000 (Back Over Prevention). The vehicle was repaired but continued to experience the same symptoms. The manufacturer was informed of the failure and spoke with the contact’s attorneys and was awaiting a response. The failure mileage was approximately 22,900. Consumer stated camera was replaced 4 times and reprogrammed twice.

Components: ELECTRICAL SYSTEM UNKNOWN OR OTHER

September 20, 2021
NHTSA ID Number: 11433565
Consumer Location: NAPLES, FL
VIN: 1FMSK7FH7LG****

Summary of Complaint

When backing up, the screen turns blue 3 out of 5 times when placed in reverse.

Components: STRUCTURE

July 24, 2021
NHTSA ID Number: 11431642
Consumer Location: Unknown
VIN: 1fmsk7fh8lg****

Summary of Complaint

I have a serious safety issue with my 2020 Ford Explorer. The tailgate has unexpectedly closed when loading or unloading items from the cargo area. This is due the foot activation function. When loading/unloading heavier items you must stand close to the bumper. In so doing the foot activation closes the tailgate. This has happened at least 6 times including closing on my wife and grand children. The attached photo shows a skin scrap I sustained in blocking the tailgate from closing on a grandchild. I have talked to the dealer about deactivating the foot function. They responded it cannot be done.

Components: POWER TRAIN

August 30, 2021
NHTSA ID Number: 11431218
Consumer Location: EPHRATA, WA
VIN: 1FM5K8HCXLG****

Summary of Complaint

The car would not shift out of first gear. Had to put the car in neutral and then back into drive to get it to shift.

Components: BACK OVER PREVENTION

July 30, 2021
NHTSA ID Number: 11430962
Consumer Location: WORCESTER, MA
VIN: 1FM5K8HC7LG****

Summary of Complaint

Reverse camera turns blue on many occasions and other times it gets dark, the engine in the mornings the engine sounds like a Diesel car in the dealer indicate it is normal but new vehicles do not sound that way.

Components: UNKNOWN OR OTHER

August 27, 2021
NHTSA ID Number: 11430837
Consumer Location: CASA GRANDE, AZ
VIN: 1FM5K8HC0LG****

Summary of Complaint

Sunroof exploded. There were no warning lights or beeps. It sounded like an explosion and caused me to nearly wreck from the loud boom. I went into a field and nearly lost control of vehicle.

Components: BACK OVER PREVENTION

August 27, 2021
NHTSA ID Number: 11430864
Consumer Location: GRAYSLAKE, IL
VIN: 1FM5K8HC9LG****

Summary of Complaint

We have returned the vehicle to the dealer 4 times for back-up camera / rear sensor failure. Most recently they had the vehicle from 8/16/2021 to 8/20/2021. Allegedly they replaced the back-up camera. On 8/27/2021 upon returning home from an approximately 3 mile drive, the back-up camera again failed while backing into our driveway. The DIC displayed the message "Back up assistance unavailable." While on vacation in Colorado, the back-up camera failed every day for 2 weeks (8/01/2021 - 8/13/2021). The failure would occur after extended drives at highway speed. On one occasion, the back-up display flickered between the image, blackout, and blue screen. On one occasion both the backup display and the overhead 360 display, displayed only blue screens. Turning off the vehicle and leaving it sit for 30 minutes or more clears the problem. The dealer claims they are unable to reproduce the problem. I have repeatedly told them that the vehicle must be driven for the problem to present itself. Repeatedly starting and shutting off of the vehicle while stationary will NOT produce the problem. We have repeatedly supplied images of the interior display showing the problem. This situation poses risk when reversing from parking place into oncoming traffic.

Components: UNKNOWN OR OTHER

February 06, 2021
NHTSA ID Number: 11430433
Consumer Location: SWANTON, MD
VIN: 1FM5K8HC4LG****

Summary of Complaint

Rear camera is not working correctly. If goes to a blue screen a lot.

Components: BACK OVER PREVENTION

June 15, 2021
NHTSA ID Number: 11429861
Consumer Location: WEST POINT, VA
VIN: 1FMSK8DH9LG****

Summary of Complaint

Back up camera not functioning properly. Back up camera will intermittently show distorted image while backing up and then it turns to black screen with warning stating "Camera is unavailable. Please contact your dealership."

Components: ELECTRICAL SYSTEM

June 17, 2021
NHTSA ID Number: 11429455
Consumer Location: BROOKINGS, SD
VIN: 1FM5K8AW5LG****

Summary of Complaint

I am associated with the City of Brookings, SD Police Dept. We have two 2020 Ford Hybrid SUV patrol vehicles. Both vehicles since we obtained them in October of 2020 have experienced loss of power. Both vehicles dash indicators lights come on and the vehicles has a complete system failure. In June of this year an officer was responding to an emergency call. The officer was traveling at approximately 50 mph. The vehicle's dash lights all came on and the vehicle's power system shut down. The officer stated the vehicle almost came to a dead stop, almost causing him to crash. He stated if he was not wearing his seat belt he would have went through the windshield. This particular vehicle has had had complete loss of power approximately eight times. Ford has replaced the ECM power module stating this would fix the issue. Now the vehicle's trailer module has supposedly failed and caused a complete loss of power. This trailer module effected the entire electrical system. This vehicle has been unusable since July 19. Prior to this latest incident the vehicle was unusable for approximately four weeks. In the almost year we have had the vehicle in service it has been unusable approximately 6 to 7 weeks. I have contacted Brooklyn Center, MN PD, East Grand Forks, ND PD and Yankton, SD PD. These agencies all have had the same Ford Hybrids. They all have experienced the same issues. Yankton PD is currently had one vehicle labeled a lemon and Ford is replacing this vehicle. Our agency is attempting to have Ford recognize this issue. We want the two vehicles replaced and be deemed unusable. I am contacting the NTSB to assist our police agency in addressing this issue. We cannot provide sufficient public service to our community with these vehicles. If we cannot respond to emergencies in a timely manner due to these vehicles not properly functioning then the potential for the public's safety is potentially at risk. Not to mention the safety of our officers. Thank you.

Components: UNKNOWN OR OTHER

July 30, 2020
NHTSA ID Number: 11429511
Consumer Location: MONTGOMERY, NY
VIN: 1FMSK8DH7LG****

Summary of Complaint

Transmission shifts from reverse to park and drive to park on its own. Also, heads up display goes blank and sensors / backup camera stop working. Front collision monitors also do not work as well as lane departure sensors

Components: ENGINE AND ENGINE COOLING

August 16, 2021
NHTSA ID Number: 11429226
Consumer Location: BELTON, MO
VIN: 1FMSK8FH8LG****

Summary of Complaint

The overheating temp light keeps coming on for no reason. Vehicle has been to Rob Smith Ford seven times and still has not been fixed.

Components: BACK OVER PREVENTION

November 03, 2020
NHTSA ID Number: 11429043
Consumer Location: FORT WORTH, TX
VIN: 1fm5k8gcxlg****

Summary of Complaint

Rear view camera not working. Dealer has confirmed however not able to get replacement part from manufacturer. Camera has been down for over 9 months.

Components: STRUCTURE

June 02, 2021
NHTSA ID Number: 11428720
Consumer Location: WOODVILLE, TX
VIN: 1fmsk7fh4lg****

Summary of Complaint

We were going down the Hwy about 65 no cars around our sunroof exploded we had the headliner closed and it was full of glass. We thought at first we had a blow out but we saw all the glass in the middle of the sunroof no object or mark on car

Components: BACK OVER PREVENTION

January 09, 2020
NHTSA ID Number: 11428303
Consumer Location: DAYTON, OH
VIN: 1FM5K8GC3LG****

Summary of Complaint

The contact owns a 2020 Ford Explorer. The contact stated while reversing the vehicle, the back over protection screen turned blue and the contact was unable to see the road. The contact stated that the reverse brake assist warning light was illuminated. The contact took the vehicle to the local dealer ten times within 11 months, but the mechanic was unable to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 5,100.

Components: BACK OVER PREVENTION

September 01, 2020
NHTSA ID Number: 11428291
Consumer Location: DAYTON, OH
VIN: 1FM5K8GC3LG****

Summary of Complaint

Rear view mirror keeps turning solid blue ( blank ) and message center on the dash says "rear brake assist not working".

Components: POWER TRAIN

May 14, 2021
NHTSA ID Number: 11428214
Consumer Location: CHESTER, NY
VIN: 1FMSK8DH8LG****

Summary of Complaint

I have already complained to dealer about constant hesitation and jerking, going from 1st to 2nd and sometimes 2nd to 3rd gear on automatic transmission, as well as slight loss of power going up inclines under 30mph. They told me a road test and transmission test showed nothing wrong. Incident I am reporting happened back in May2021. I was making a right hand turn onto a busy road from a parking lot, from a complete stop. As I pulled out onto the road, going from 1st to 2nd gear, the car completely stalled for about two seconds. I almost was rear-ended because of the stall. I had to take my foot off the gas and then put a lot of pressure on the gas pedal to get the car moving again.

Components: BACK OVER PREVENTION

November 15, 2019
NHTSA ID Number: 11427750
Consumer Location: BARNEGAT, NJ
VIN: 1FM5K8GC0LG****

Summary of Complaint

The contact owns a 2020 Ford Explorer. The contact stated the day he purchased the vehicle, the rearview camera turned blank as he was reversing out of the dealer parking lot. The warning message "Back Up Brake Assist Is Not Functioning" appeared on the instrument panel. The dealer diagnosed that the rear-view camera needed to be replaced. The contact stated that the vehicle was repaired however, the failure recurred while driving. The vehicle was taken back to the dealer and was repaired, however the failure persisted. The vehicle was taken back to the same dealer. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 20V575000 (Visibility) due to the manufactured date. A case was opened and the contact was referred to the NHTSA for assistance. The vehicle was not repaired. The approximate failure mileage was 10. Consumer stated 5th camera has been installed.

FORD EXPLORER Sold

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