Components: SERVICE BRAKES
December 23, 2019
TBD
Condition
Run & Drive
Damage
Collision
Title
Clear
| Rearview Video Systems | Optional |
|---|
| Dynamic Head Restraints | Not Available |
|---|---|
| Head Restraint | Driver, Front Passenger, Rear Seat |
| Advanced Belt Feature | Standard |
| Adjustable Upper Belt Anchorage | Driver, Front Passenger |
| Seat Belt Reminder System | Driver, Front Passenger |
| Frontal Air Bag | Driver, Front Passenger |
|---|---|
| Curtain | Driver, Front Passenger, Rear Seat |
| Pelvis/Torso | Driver, Front Passenger |
| Knee | Not Available |
| Additional Air Bags | Not Available |
| Meets Side Air Bag Out-of-Position Requirements | Yes |
| LATCH Locations | Rear Seat |
|---|---|
| Safety Power Windows (Anti-Pinch) | Available |
| Safety Power Windows (Anti-Pinch) locations | Driver |
| NHTSA ID Number: | 11290975 |
|---|---|
| Consumer Location: | CRESCENT CITY, CA |
| VIN: | JM3KE4CYXG0**** |
AT 15K MILES THE DRIVER'S SIDE REAR BRAKE CALIPER FAILED, CAUSING THE BRAKE TO DRAG AND OVERHEAT DURING A 400 MILE HOLIDAY ROADTRIP. BY THE TIME THE PROBLEM WAS DISCOVERED BY THE ELDERLY OWNERS, THE REAR PADS WERE WORN DOWN TO THE BACKING PLATES AND THE ROTORS WERE HEAVILY SCORED. THERE WERE NO WARNING LIGHTS ILLUMINATED OR OTHER INDICATION ALERTING THE DRIVER TO THE PROBLEM. THIS IS A KNOWN ISSUE WITH THE REAR CALIPERS AND ELECTRIC PARKING BRAKE (EPB) GIVEN THE TSBS THAT MAZDA HAS PUBLISHED ON THE MATTER AS WELL AS THE NUMBER OF COMPLAINTS ONLINE AND WITH THE NHTSA. MAZDA REPLACED THE FAILED DRIVER'S SIDE CALIPER UNDER WARRANTY BUT DECLINED TO COVER THE DAMAGED PADS AND ROTOR CAUSED BY THEIR DEFECTIVE ASSEMBLY EVEN AFTER ESCALTING THE ISSUE TO CORPORATE. THIS SHOULD BE A SAFETY RECALL BUT MAZDA WOULD RATHER JEOPARDIZE THE SAFETY OF THEIR CUSTOMER (BY NOT PROACTIVELY REPLACING THE PASSENGER SIDE CALIPER) AND CHARGE THEM $500 FOR A BRAKE JOB TO CORRECT COLLATERAL DAMAGE CAUSED BY THEIR DEFECTIVE PARTS. WE HAVE BEEN LONG-TIME LOYAL CUSTOMERS OF MAZDA BUT THEY HAVE ACTED UNETHICALLY IN THIS INSTANCE AND DID NOT FULFILL THEIR WARRANTY CLAIM IN GOOD FAITH.
| NHTSA ID Number: | 10925520 |
|---|---|
| Consumer Location: | SALT LAKE CITY, UT |
| VIN: | JM3KE4CYXG0**** |
MY 7 MONTH 2016 CX 5 WITH 15,000 MILES WAS PARKED AT WORK. WHEN I GOT IN MY CAR TO GO HOME, MY WINDSHIELD HAD A LARGE CRACK DOWN THE MIDDLE FROM THE TOP SPREADING OUT ON BOTH DRIVER & PASSENGER SIDES INTO THE VIEWING AREA LIKE A SPIDER WEB. IT STARTED RIGHT WHERE THE BLACK PLASTIC HOUSING IS FOR THE TECH PKG SENSORS BEHIND THE MIRROR. I STOPPED AT TECHNIGLASS ON MY WAY HOME & DAMON CHECKED IT OUT & SAID THERE WAS NO SIGN OF A ROCK CHIP, IT WAS A STRESS CRACK AND IT SHOULD BE COVERED UNDER FACTORY WARRANTY & THAT HE HAS SEEN IT A LOT ON CX-5'S. ALSO TOLD ME THE WINDSHIELDS WERE ON BACK ORDER & THEY COST $1100. THE FOLLOWING DAY I TOOK IT TO DAHLE MAZDA IN SLC FOR 15,000 MILE SERVICE & SHOWED THEM THE CRACK & ASKED THEM TO REPLACE IT UNDER THE FACTORY WARRANTY. THEY CAME BACK & TOLD ME THEY DID FINE POINT PEN TRICK & THERE WERE TWO ROCK CHIPS & IT IS NOT WARRANTABLE. I SHOWED THEM TECHNIGLASS NOTE SHOWING THERE WERE NO ROCK CHIPS & THEIR DIAGNOSIS OF A STRESS CRACK. ASKED FOR THE SERVICE MANAGER & SHARED THIS INFO & 30+ COMPLAINTS FROM ONLINE NHTSA & MAZDA247.COM WEBSITES CONFIRMING THE DEFECT WITH OTHER CX 5 OWNERS. MADE HIM DOCUMENT THEIR REFUSAL TO REPLACE ON MY SERVICE RECORD & TOLD HIM IT WAS UNACCEPTABLE & THAT I WAS GOING TO FILE A COMPLAINT WITH MAZDA USA & NHTSA. HE SAID HE WOULD ALSO CHECK WITH MAZDA USA TO SEE IF HE COULD DO ANYTHING & THAT HE WOULD CALL ME BACK'..HE NEVER DID. I ALSO LEARNED THAT TECHNIGLASS AND OTHER 3RD PARTY WINDSHIELD REPLACEMENT COMPANIES CANNOT GET THESE REPLACEMENT WS FROM THEIR SUPPLIERS, THEY MUST ORDER THEM DIRECT FROM THE MAZDA DEALER, WHICH I FIND CONCERNING. THIS IS CLEARLY A MANUFACTURERS DEFECT & NEEDS TO BE ADDRESSED BY MAZDA USA.
| NHTSA ID Number: | 11421077 |
|---|---|
| Consumer Location: | CAMPBELL, CA |
| VIN: | JM3KE2DYXG0**** |
Dealer identified drive belt tensioner as leaking and in need of replacement on a Mazda CX-5 with less than 30k miles on it. Many owners have reported identical failures at or around 30k. An insufficient part that is failing so frequently, this early on with low mileage is a significant safety issue.
| NHTSA ID Number: | 11414460 |
|---|---|
| Consumer Location: | SEWICKLEY, PA |
| VIN: | JM3KE4DY4G0**** |
DAYTIME RUNNING LIGHTS STOPPED WORKING
| NHTSA ID Number: | 11413114 |
|---|---|
| Consumer Location: | ALGONQUIN, IL |
| VIN: | JM3KE4DY9G0**** |
INFOTAINMENT SYSTEM CONTINUOUSLY REBOOTING / CMU GOES BAD. CANNOT REBOOT WITH REMOVING NAV CARD, ETC. THIS DISABLES BLUETOOTH, NAVIGATION, AFFECTS THE CAMERA. THERE ARE NUMEROUS REPORTS ONLINE THAT THIS IS AN ISSUE ACROSS THE BOARD.
| NHTSA ID Number: | 11407988 |
|---|---|
| Consumer Location: | JACKSONVILLE, FL |
| VIN: | JM3KE2DY9G0**** |
THE FOLLOWING WARNING AND WARNING LIGHTS BEGAN AROUND 34,980 MILES ON MY 2016.5 MAZDA CX-5 GRAND TOURING 2.5L SKYACTIV-G WHILE DRIVING DOWN THE INTERSTATE: MASTER WARNING LIGHT, CHECK ENGINE LIGHT, POWER STEERING, KEYLESS SYSTEM MALFUNCTION, SMART CITY BRAKE SUPPORT MALFUNCTION, FORWARD SCBS DISABLED, CHECK ENGINE LIGHT, TCS/DSC INDICATOR LIGHT, TCS OFF INDICATOR LIGHT, BLIND SPOT MONITORING (BSM) OFF INDICATION, BRAKE SYSTEM WARNING LIGHT, ABS WARNING LIGHT, ELECTRIC BRAKE WARNING LIGHT, AIR BAG/FRONT SEAT BELT PRETENSIONER SYSTEM WARNING LIGHT, TIRE PRESSURE MONITORING SYSTEM WARNING LIGHT, LED HEADLIGHT WARNING LIGHT, AND THE SPEEDOMETER DOES NOT WORK. THE VEHICLE TAKES SEVERAL ATTEMPTS TO TURN OFF. USING THE LEFT BLINKER WILL CAUSE THE VEHICLES POWER TO RESTART AND YES, WHILE DRIVING! THIS STARTED NOVEMBER 14, 2020 AND WHEN I NOTIFIED MAZDA, THEY DID NOT SEEM CONCERNED AND A COUPLE DAYS LATER THE LIGHT WERE NO LONGER THERE. THIS OCCURRED AGAIN DECEMBER 15, 2020 AND MARCH 5, 2021 WHEN I DECIDED MAZDA NEEDS TO RUN A DIAGNOSIS BECAUSE CLEARLY SOMETHING IS NOT RIGHT. MY DEALERSHIP INSISTED IT WAS MY BATTERY (BASICALLY THE ONLY WARNING LIGHT NOT ON) AND MY REAR BRAKE PADS. THEN WHEN THIS DID NOT CORRECT THE ISSUE, THEY SAID CORROSION NEEDED TO BE CLEANED WHICH WAS NOT SHOWN IN THE VEHICLE INSPECTION VIDEO. ALSO, MY CAR WAS JUST SERVICED AT MY MAZDA DEALERSHIP JULY 2020 WITH 33,706 MILES. SEPTEMBER 2020 MY VEHICLE WAS PARKED AND I RETURNED TO A LARGE CRACK ON THE DRIVER SIDE. AROUND 25,000 THE TIRED NEEDED TO BE REPLACED, NOW AT 36,666 MILES TIRE THREAD DEPTH IS IN THE YELLOW' MY VEHICLE ALIGNMENT HAS ZERO ISSUES AND MY MAZDA DEALERSHIP IS THE ONLY ONE WHO ROTATES THE TIRES (OR SUPPOSE TO).
| NHTSA ID Number: | 11405788 |
|---|---|
| Consumer Location: | NORTH POLE, AK |
| VIN: | JM3KE4BY0G0**** |
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE SEAT BELT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THERE WAS SHORT IN THE WIRING HARNESS AND THE MODULE NEEDED TO BE REPLACED. ADDITIONALLY, WHILE THE MECHANIC WAS WORKING ON VEHICLE, THE SIDE CURTAIN AIR BAGS INADVERTENTLY DEPLOYED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. INVALID VIN.
| NHTSA ID Number: | 11404675 |
|---|---|
| Consumer Location: | SAN BERNARDINO, CA |
| VIN: | JM3KE2DY2G0**** |
I WAS DRIVING ON THE INTERSTATE WITH MY HUSBAND AND OUR SUNROOF GLASS SPONTANEOUSLY SHATTERED. WE JUST HEARD A REALLY LOUD BANG AND ALL OF THE SUDDEN, WE COULD HEAR THE WIND BLOWING AND OUR SUNROOF COVER WAS BEING FORCED OPEN. WE STOPPED IMMEDIATELY AND FOUND OUR SUNROOF BROKEN TO PIECES. AT THE TIME OF THE INCIDENT, THE WEATHER WAS SUNNY/CLOUDY AND IN THE 60S. THERE WAS NO BRIDGE OR OVERHEAD PASS, NO BIG TRUCKS DRIVING NEARBY US. THE ENVIRONMENT OUTSIDE WAS FLAT, DRY LANDS.
| NHTSA ID Number: | 11404375 |
|---|---|
| Consumer Location: | WHITTIER, NC |
| VIN: | JM3KE2CY3G0**** |
I WAS DRIVING AND WAS APPROACHING A STOP SIGN SO I PRESSED BRAKE TO COME TO A STOP. WHILE I WAS PRESSING THE BRAKE, THE CAR SUDDENLY REVVED UP AND LURCHED FORWARD. I HAD TO SWITCH THE CAR TO NEUTRAL GEAR TO STOP AND THEN BACK UP OUT OF THE WAY OF ONCOMING TRAFFIC.
| NHTSA ID Number: | 11403879 |
|---|---|
| Consumer Location: | AMELIA, OH |
| VIN: | JM3KE4CY4G0**** |
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE VEHICLE FAILED TO MOVE. THE BRAKE AND PARKING BRAKE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED JEFF WYLER EASTGATE MAZDA (1117 OH-32, BATAVIA, OH 45103, (513)752-3447) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
| NHTSA ID Number: | 11402651 |
|---|---|
| Consumer Location: | BURNSVILLE, MN |
| VIN: | JM3KE4DY0G0**** |
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED WALSER MAZDA BURNSVILLE SERVICE (14720 BUCK HILL RD, BURNSVILLE, MN 55306; (952) 892-9850) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
| NHTSA ID Number: | 11399386 |
|---|---|
| Consumer Location: | FERNDALE, WA |
| VIN: | JM3KE4DY0G0**** |
VEHICLE HAS ONLY 29,370 MILES DRIVEN. THE RIGHT REAR BRAKE LINING HAS UNDUE WEAR AT 3 MM. THE LEFT REAR BRAKE LINING MEASURES 5-6 MM. DURING ROUTINE SERVICING THE MAZDA TECHNICIAN DISCOVERED ABNORMAL BRAKE WEAR. MAZDA DEALERSHIP RECOMMENDS REPLACEMENT OF BOTH REAR CALIPERS. MAZDA CORPORATION IS UNWILLING TO HELP. IT APPEARS MAXDA CX-5 IS HAVING PROBLEMS WITH THEIR EPB AND IS UNWILLING TO ADMIT IT.
| NHTSA ID Number: | 11398583 |
|---|---|
| Consumer Location: | REDWOOD CITY, CA |
| VIN: | JM3KE4DY3G0**** |
MAZDA IS NOT FIXING A KNOWN ISSUE FROM A RECALL ISSUED A YEAR AGO FOR DAYTIME RUNNING LIGHTS. FEB 06,2020 MANUFACTURER RECALL NUMBER4320A NHTSA RECALL NUMBER20V-063 ONE OF MY DRLS HAS BEEN BURNED OUT FOR OVER A YEAR. MAZDA SAYS THEY DON'T HAVE PARTS AVAILABLE TO PERFORM THE RECALL. IT HAS BEEN OVER A YEAR. FURTHERMORE, THE DEALER WILL NOT PROMISE TO PRIORITIZE FIXING ISSUES ON CARS WHERE THE LIGHTS ALREADY BROKEN, WHEN THE PARTS BECOME AVAILABLE, WHICH MEANS OWNERS WITH WORKING LIGHTS MAY GET THEIR RECALL REPAIR BEFORE I DO, WHICH IS CERTAINLY A SAFETY ISSUE. WHAT CAN I DO??
| NHTSA ID Number: | 11395126 |
|---|---|
| Consumer Location: | NEW YORK, NY |
| VIN: | JM3KE4DY5G0**** |
THE ELECTRONIC PARKING BRAKE ON MY 2016 MAZDA CX-5 STARTED ACTING STRANGE A FEW WEEKS AGO. AT FIRST IT WOULD NOT DISENGAGE AFTER STARTING THE CAR, BUT WOULD DO SO AFTER A COUPLE OF RESTARTS. THEN IT STARTED ENGAGING SLIGHTLY WHILE DRIVING, WITH NO INDICATIONS. STOPPING AND RESTARTING THE ENGINE A FEW TIMES WOULD USUALLY RELEASE IT. A COUPLE OF DAYS AGO THIS HAPPENED AND THE BRAKE WOULD NOT DISENGAGE AFTER SEVERAL RESTARTS AND I WAS GOING TO CALL A TOW TRUCK. IT DISENGAGED AFTER ABOUT 30 MINUTES. AS I UNDERSTAND IT MAZDA KNOWS THAT THE REAR CALIPER IS DEFECTIVE (SEE TECHNICAL SERVICE BULLETIN R052/16C). THIS SHOULD BE A RECALL ITEM BECAUSE THIS IS NOT SAFE.
| NHTSA ID Number: | 11395155 |
|---|---|
| Consumer Location: | OCALA, FL |
| VIN: | JM3KE2DY8G0**** |
VEHICLE MAKING FRONT END NOISE. MAZDA OCALA CHARGED $100 TO DIAGNOSE, TIGHTEN PARTS, QUOTED $845 FOR ADDITIONAL WORK RECOMMENDED BY A SERVICE NOTICE. SIMILAR TO RECALL 16V-203. MAZDA 800-222-5500 STATES VIN NOT INCLUDED IN RECALL, VEHICLE OUTSIDE OF WARRANTY, SUGGESTS TAKING IT TO ANOTHER MECHANIC.
| NHTSA ID Number: | 11394788 |
|---|---|
| Consumer Location: | MERIDIAN, ID |
| VIN: | JM3KE4DY8G0**** |
I HAD A RECALL FOR MY DAYTIME RUNNING HEADLIGHT OVER A YEAR AGO, AND I TOOK IN TO THE DEALERSHIP TO HAVE IT FIXED. NOW, OVER A YEAR LATER THEY STILL DON'T HAVE THE PARTS IN. IT'S BEEN VERY FRUSTRATING, ESPECIALLY THROUGH THE WINTER MONTHS.
| NHTSA ID Number: | 11394670 |
|---|---|
| Consumer Location: | PISMO BEACH, CA |
| VIN: | JM3KE4DY7G0**** |
TL* THE CONTACT OWNS A 2016 MAZDA CX5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED SANTA MARIA MAZDA (1001 E BATTLES RD, SANTA MARIA, CA 93454, (805) 925-0077) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE FROM THE MANUFACTURER HOWEVER, SHE WAS PROVIDED THE OPTION TO PURCHASE ON HER OWN TO HAVE THE PART REPLACED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
| NHTSA ID Number: | 11390669 |
|---|---|
| Consumer Location: | SNOHOMISH, WA |
| VIN: | JM3KE4DY4G0**** |
NEARLY A YEAR AFTER THE INITIAL RECALL NOTICE, MAZDA HAS NOT BEEN ABLE TO SUPPLY THE PARTS TO FIX RECALL #20V-063. THEY SEND POSTCARDS AND EMAILS MONTHLY, INDICATING THAT I HAVE NOT YET BROUGHT THE VEHICLE IN FOR SERVICE. THIS IS UNTRUE, I HAVE TRIED MULTIPLE TIMES TO HAVE THE DEFECT CORRECTED ONLY TO BE TOLD PARTS ARE NOT AVAILABLE. ARE THEY COMPLYING WITH THEIR OBLIGATIONS UNDER THIS RECALL? I CAN'T HELP BUT THINK THEY ARE NOT BEING TRUTHFUL ABOUT THEIR FAILURE TO PROVIDE THE REQUIRED PARTS.
| NHTSA ID Number: | 11390545 |
|---|---|
| Consumer Location: | WADING RIVER, NY |
| VIN: | JM3KE4CY8G0**** |
LIFTGATE PROBLEMS, SOMETIMES THE LIFTGATE WILL NOT OPEN NO MATTER HOW I TRY TO OPEN IT. OTHER TIMES IT OPENS AND JERKS UP OR SLAMS SHUT. WHEN THIS HAPPENS THE VEHICLE IS IN PARK. IT HAPPENS WHEN ITS RUNNING AND IT HAPPENS WHEN THE VEHICLE IS NOT RUNNING. THIS HAS BEEN HAPPENING OVER THE COURSE OF THE LAST 3 YEARS. IT STARTED ABOUT 1 YEAR AFTER I PURCHASED THE CAR AND CONTINUES TILL THIS DAY.
| NHTSA ID Number: | 11389487 |
|---|---|
| Consumer Location: | THORNTON, CO |
| VIN: | JM3KE4DY6G0**** |
THE DRIVER'S SEAT POWER ADJUST HAS BEEN SQUEALING EXTREMELY LOUDLY EACH TIME I ADJUST IT, AND BASED ON WHAT I'VE READ, THIS IS A KNOWN PROBLEM AND COULD BE A SIGN OF THE DRIVESHAFT/MOTOR FAILING.
| NHTSA ID Number: | 11388123 |
|---|---|
| Consumer Location: | TAPPAN, NY |
| VIN: | JM3KE4DY4G0**** |
WITHIN THE LAST MONTH THE ELECTRONIC PARKING BRAKE SELF ENGAGED 3 TIMES WHEN I STARTED MY CAR I NOTICED THE BRAKE LIGHT ON. I NEVER ENGAGE THE PARKING BRAKE WHEN PARKED IN THE DRIVEWAY. I WAS ABLE TO DISENGAGE IT TWICE, BUT THE LAST TIME IT WOULD NOT DISENGAGE. I FOLLOWED ALL THE STEPS LISTED IN THE CAR MANUAL, BUT NOTHING WORKED. I HAD TO DRIVE WITH THE ELECTRONIC PARKING BRAKE ON TO THE DEALERSHIP. UPON INSPECTION THE SERVICE DEPARTMENT CONFIRMED IT WAS AN INTERNAL ELECTRONIC FAILURE.
| NHTSA ID Number: | 11386414 |
|---|---|
| Consumer Location: | ESSEX FELLS, NJ |
| VIN: | JM3KE4DYXG0**** |
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED WAYNE MAZDA (1244 NJ-23, WAYNE, NJ 07470; (888) 449-1108) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
| NHTSA ID Number: | 11385041 |
|---|---|
| Consumer Location: | SALT LAKE CITY, UT |
| VIN: | JM3KE2BE7G0**** |
REAR BRAKES ARE DRAGGING CAUSING HEATING AND UNEVEN WEAR OF THE ROTORS AND PADS. AT 31000 THE REAR BRAKE PADS ARE COMPLETELY WORN AND ROTOR SHOW HEAT DAMAGE.
| NHTSA ID Number: | 11378225 |
|---|---|
| Consumer Location: | LIGHTHOUSE POINT, FL |
| VIN: | JM3KE2BYXG0**** |
HIGH PRESSURE FUEL PUMP FAILURE. VEHICLE MILEAGE 30,020. CHECK ENGINE LIGHT ILLUMINATED, VEHICLE WOULD NOT START. REPLACEMENT COST 920.60.
| NHTSA ID Number: | 11378292 |
|---|---|
| Consumer Location: | CHARLES TOWN, WV |
| VIN: | JM3KE4DY9G0**** |
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V068000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. FITZGERALD MAZDA FREDERICK (114 BAUGHMANS LN, FREDERICK, MD 21702, (301) 696-9200) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. RECENTLY, THE PASSENGER'S SIDE HEADLIGHT FAILED TO OPERATE AS NEEDED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,250. PARTS DISTRIBUTION DISCONNECT.
| NHTSA ID Number: | 11377550 |
|---|---|
| Consumer Location: | AUSTIN, TX |
| VIN: | JM3KE2CY0G0**** |
MAZDA CONNECT INFOTAINMENT SYSTEM REBOOTS CONTINUOUSLY THROUGH MULTIPLE SCREENS AND CANNOT BE TURNED OFF OR DISABLED. THE CONTINUOUS REFLASH THROUGH MULTIPLE HIGH INTENSITY LIT SCREENS CREATES A VISUAL DISTRACTION FOR NIGHT DRIVING.
| NHTSA ID Number: | 11376998 |
|---|---|
| Consumer Location: | LIVERMORE, CA |
| VIN: | JM3KE4DYXG0**** |
DURING A ROUTINE INSPECTION BY THE DEALER FOLLOWING AN OIL CHANGE THE MECHANIC DISCOVERED THAT THE DRIVE BELT TENSIONER HAD BEGUN TO LEAK AND IF NOT REPLACED (AT $400) WILL CAUSE THE ENGINE TO FAIL AND WILL STRAND MOTORIST. CURRENT MILEAGE 53, 824. WITH LITTLE EFFORT I DISCOVERED THAT THIS IS A WELL-KNOWN PROBLEM WITH THIS VEHICLE WITH MANY FAILING AT AROUND THE 30K MILE MARK. LOOKS LIKE A DESIGN FLAW THAT MAZDA USA IS PASSING ONTO THE CONSUMER.
| NHTSA ID Number: | 11375006 |
|---|---|
| Consumer Location: | WAUKEE, IA |
| VIN: | JM3KE4DY1G0**** |
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS TURNING INTO THE DRIVEWAY, HE NOTICED THAT THE HEADLIGHTS WERE NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO RAMSEY AUTO CENTER (9625 HICKMAN RD, URBANDALE, IA 50322) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DAYTIME RUNNING LIGHT FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. PARTS DISTRIBUTION DISCONNECT.
| NHTSA ID Number: | 11375160 |
|---|---|
| Consumer Location: | CORNING, NY |
| VIN: | JM3KE4BY6G0**** |
MY TIRE PRESSURE INDICATOR LIGHT WAS TRIGGERED ON WHEN I DROVE THE CAR FOR ABOUT 40 MPH. I STOPPED AT A PARKING LOT AND I NOTICED THE REAR RIGHT WHEEL WAS LITERALLY SMOKING. LATER I WENT TO A LOCAL SHOP AND I WAS TOLD THE BRAKE WAS OVERHEATED ON THE REAR RIGHT SIDE. MY LOCAL SHOP REPLACED THE ROTOR AND PADS, HOWEVER, THE OVERHEAT PROBLEM KEPT SHOWING UP ON THAT RIGHT REAR SIDE. I DID SOME RESEARCH ONLINE AND IT SEEMS TO BE A COMMON PROBLEM WITH THE PARKING BRAKE DRAGGING FOR 2016 CX5. SO I STOPPED USING THE PARKING BRAKE AND THE OVERHEATING PROBLEM WAS GONE. HOWEVER, THE PARKING BRAKE IS STILL DEFECTIVE AND CAUSES OVERHEAT IF USED.
| NHTSA ID Number: | 11374641 |
|---|---|
| Consumer Location: | LUSBY, MD |
| VIN: | JM3KE4CY9G0**** |
I HAVE TRIED SINCE FEB 2020 TO GET MY #20V-063 HEADLIGHT REPLACEMENT PER THE RECALL ISSUED AND THE FITGERALD MAZDA IN ANNAPOLIS MD TOLD ME SINCE THEN THAT THEY COULDN'T GET THE PARTS FROM MAZDA. I TRIED TO BOOK AN APPOINTMENT AGAIN TO HAVE THIS FIXED ON 11/11/20 - AN APPOINTMENT THEY ACCEPTED ONLY TO BE TOLD ONCE I GOT THERE AFTER THE INSPECTION THAT THEY DO NOT HAVE THE PARTS AND CANNOT GET THE PARTS FROM MAZDA. I WAS ONE OF THE INITIAL CUSTOMERS TO REPORT THIS ISSUE AND RECEIVED A NEW HEADLIGHT ASSEMBLY FOR THE DRIVER'S SIDE REPLACEMENT AND NOT SIX MONTHS LATER, THE OTHER SIDE WENT OUT. I UNDERSTAND COVID LIMITATIONS BUT MAZDA NEEDS TO PROVIDE THE PARTS TO COMPLY WITH THIS RECALL CORRECT?
| NHTSA ID Number: | 11374025 |
|---|---|
| Consumer Location: | BROOKFIELD, IL |
| VIN: | JM3KE4DYXG0**** |
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT EXPERIENCED A FAILURE WITH THE DAYTIME RUNNING LIGHT WHICH FAILED TO OPERATE CORRECTLY. NAPLETON MAZDA LOCATED 6060 S. LA GRANGE ROAD, COUNTRYSIDE, IL 60525 (708) 354-2700 WAS CONTACTED AND INFORMED THAT PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000. PARTS DISTRIBUTION DISCONNECT.
| NHTSA ID Number: | 11373765 |
|---|---|
| Consumer Location: | MILLSBORO, DE |
| VIN: | JM3KE4DY5G0**** |
TL* THE CONTACT OWNS A 2016 MAZDA CX5 GRAND TOURING. THE VEHICLE HAS TOYO A23 TIRE SIZE 225 55R 19. THE CONTACT STATED THAT WHILE WASHING THE VEHICLE, SHE HAD NOTICED SEVERAL CRACKS IN THE THREAD ON THE SIDEWALL OF EACH TIRE. SHE ALSO STATED THAT THE PROBLEM WAS MORE SEVERE ON BOTH FRONT DRIVER AND REAR PASSENGER TIRES. SHE HAD INITIALLY TAKEN THE VEHICLE TO HERTRICH'S CAPITOL MAZDA(1127 S DUPONT HWY, DOVER, DE 19901) WHERE THEY REFERRED HER TO THE TOYA TIRE MANUFACTURER FOR ASSISTANCE. THE CONTACT CALLED THE MANUFACTURER AND THEY INFORMED HER THAT THERE WERE NO RECALLS ON THE TIRES. THE CONTACT HAD YET TO EXPERIENCE A FAILURE WITH THE TIRES. THE TIRE FAILURE MILEAGE MILEAGE WAS APPROXIMATELY 33,000.
| NHTSA ID Number: | 11367040 |
|---|---|
| Consumer Location: | WEST CHESTER, PA |
| VIN: | JM3KE4DY9G0**** |
WHILE DRIVING APPROX. 40 MPH ON A STATE ROAD, MY TPMS WARNING LIGHT WENT ON. AT FIRST I THOUGHT IT WAS A SIMPLE TIRE PRESSURE ISSUE, BUT THEN I BEGAN TO SMELL BURNING. I STOPPED MY CAR AND SAW SMOKE COMING FROM MY REAR RIGHT (PASSENGER SIDE) WHEEL. I PROMPTLY BROUGHT THE CAR TO A 3RD PARTY MECHANIC AND THEY INFORMED ME THE CALIPER REMAINED ENGAGED AND MY ROTORS WERE OVERHEATING. THEY TRIED CONTACTING MAZDA DEALERSHIPS AND 3RD PARTY SOURCES FOR EITHER NEW OR REBUILT CALIPER BUT THE PART WAS OUT OF STOCK AND ON BACKORDER WITH NO ESTIMATED DATE WHEN IT WOULD BE REPLENISHED. MY CAR IS STILL UNREPAIRED AND I CANNOT DRIVE IT AS THE EXCESSIVE HEATING OF THE ROTOR COULD DISABLE MY BRAKING ABILITY. THIS SEEMS TO BE A COMMON ISSUE WITH OTHER CX-5 MODELS.
| NHTSA ID Number: | 11366426 |
|---|---|
| Consumer Location: | YORBA LINDA, CA |
| VIN: | JM3KE2DY1G0**** |
TL* THE CONTACT OWNS A 2016 MAZDA CX5. THE CONTACT STATED THAT THE PARKING BRAKE INADVERTENTLY ENGAGED WHILE DRIVING AT VARIOUS SPEEDS WITHOUT WARNING. WHILE DRIVING, THE CONTACT SUSPECTED THAT THE PARKING BRAKE WAS STILL ENGAGED. THE CONTACT EXITED THE VEHICLE AND SMELLED A BURNING ODOR COMING FROM THE REAR WHEELS. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO ALSO NOTICED THE SAME FAILURE WITH THE PARKING BRAKE WHILE DRIVING THE VEHICLE. THE VEHICLE WAS THEN REPAIRED BY THE INDEPENDENT MECHANIC FOR THE PARKING BRAKE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,784.
| NHTSA ID Number: | 11365565 |
|---|---|
| Consumer Location: | SAN RAMON, CA |
| VIN: | JM3KE4BY0G0**** |
WHILE GETTING OFF A FREEWAY EXIT SUDDENLY THERE WAS SOME NOISE IN THE ENGINE AREA FOLLOWED BY MAJOR RATTLING EVERY TIME THE CAR SLOWED DOWN OR SPED UP, MAKING IT UNDRIVABLE. THE PROFESSIONAL DIAGNOSTIC WAS THAT SOMETHING WITHIN THE TRANSMISSION WAS BROKEN/COMING APART. THE CAR HAD ONLY AROUND 27000 MILES ON IT AND THIS HAPPENED WITHIN MONTHS OF DRIVE-TRAIN WARRANTY EXPIRING.
| NHTSA ID Number: | 11365386 |
|---|---|
| Consumer Location: | WAYNESBORO, PA |
| VIN: | JM3KE4DY9G0**** |
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING 60 MPH, THREE OF THE DRIVER'S SIDE DAYTIME RUNNING LIGHT BECAME INOPERABLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED SHEEHY HAGERSTOWN (10310 AUTO PL, HAGERSTOWN, MD 21740, (301) 739-7700) AND WAS INFORMED THAT THE FAILURE WAS NOT COVERED UNDER NHTSA CAMPAIGN NUMBER: 20V063000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70,000.
| NHTSA ID Number: | 11364785 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | JM3KE2CY9G0**** |
VEHICLE AIRBAG ECU INOPERABLE AND FLASHES FAULT CODE, BUT SOURCE OF ISSUE CAN NOT BE FOUND. MECHANIC SPECULATES IT IS EITHER OCCUPANT SEAT SENSOR ISSUE OR COMPUTER SOFTWARE ISSUE.
| NHTSA ID Number: | 11364786 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | JM3KE2CY9G0**** |
ACTIVE RECALL FOR DAY TIME RUNNING LIGHTS IS NOT ABLE TO BE FIXED DUE TO MAZDA CLAIMING THEY DO NOT HAVE ENOUGH PARTS TO RECTIFY THE ISSUE. *JS THE CONSUMER STATED THE AIR BAG WAS FAILING. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER ANY ASSISTANCE. THE CONSUMER HAS THE VEHICLE IN GERMANY, BUT WAS INFORMED IT COULD ONLY BE REPAIRED IN THE UNITED STATES. *JS
| NHTSA ID Number: | 11364506 |
|---|---|
| Consumer Location: | SOMERDALE, NJ |
| VIN: | JM3KE2DY7G0**** |
RECALL NOTICE RECEIVED MARCH 2020. MAY 5 SERVICE CALL PARTS NOT AVAILABLE, EMAILED 3 MORE TIMES AND STILL NO PARTS AVAILABLE OR CONTACT OF ANY SORT WITHOUT MY INITIATING. CALLED IN SEPTEMBER AND WAS TOLD I WOULD GET A LETTER WITHIN NEXT MONTH AND THAT PARTS WERE STILL NOT AVAILABLE. STILL NO CONTACT FROM MAZDA AS OF OCTOBER 15. SOMEHOW THEY KEEP MANUFACTURING CARS BUT CAN'T GET AROUND TO MANUFACTURING RECALL PARTS.
| NHTSA ID Number: | 11354450 |
|---|---|
| Consumer Location: | HONOLULU, HI |
| VIN: | JM3KE2DY9G0**** |
I RECEIVED A SAFETY RECALL NOTICE IN MARCH 2020 REGARDING LED DAYTIME RUNNING LIGHTS. I CONTACTED THE MAZDA DEALERSHIP WHERE I PURCHASED MY VEHICLE AND TOOK MY VEHICLE IN TO BE SERVICED JULY 13, 2020. AT THIS TIME, I WAS TOLD BY MAZDA THAT THE PART NECESSARY FOR THE REPAIR WAS ON BACKORDER, AND WOULD BE RECEIVED IN APPROXIMATELY THREE WEEKS. I CALLED TO FOLLOW UP ON THIS IN LATE AUGUST. I WAS TOLD BY THE MAZDA SERVICE DEPARTMENT THAT THE PART WAS ON BACKORDER WITH NO ETA ON ITS AVAILABILITY. I HAVE NOT EXPERIENCED ANY PROBLEM WHILE DRIVING, BUT I AM FILING THIS COMPLAINT BECAUSE MY RECALL NOTICE STATED THAT I SHOULD REPORT IF "MAZDA DOES NOT REPAIR THE DEFECT WITHIN A REASONABLE AMOUNT OF TIME." I LIVE IN THE STATE OF HAWAII AND VEHICLES ARE REQUIRED TO HAVE AN ANNUAL SAFETY INSPECTION COMPLETED. DUE TO THE RECALL AND DEFECT OF MY HEADLIGHTS, MY VEHICLE IS UNABLE TO PASS THE SAFETY INSPECTION. MY SAFETY INSPECTION WAS DUE TO BE COMPLETED IN JUNE 2020. MY VEHICLE IS NOW OUT OF COMPLIANCE WITH THE STATE. I WILL BE UNABLE TO PASS THE SAFETY INSPECTION UNTIL MAZDA REPLACES AND REPAIRS THE RECALLED ITEM.
