2015 MAZDA CX-5 VIN: JM3KE4DYXF0481490

TBD
Condition
Run & Drive
Damage
Normal
Title
Clear

VIN JM3KE4DYXF0481490 Decoding Mazda Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

MAZDA

Manufacturer Name

MAZDA MOTOR CORPORATION

Model

CX-5

Model Year

2015

Plant City

HIROSHIMA

Trim

Grand Touring/GT

Vehicle Type

MULTIPURPOSE PASSENGER VEHICLE (MPV)

Plant Country

JAPAN

Plant Company Name

Mazda Motor Corporation

Series2

Wagon Body Type

Body Class

Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)

Doors

4

Gross Vehicle Weight Rating From

Class 1C: 4,001 - 5,000 lb (1,814 - 2,268 kg)

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Drive Type

4WD/4-Wheel Drive/4x4

Engine Number of Cylinders

4

Displacement (CC)

2500.0

Displacement (CI)

152.55936023683

Displacement (L)

2.5

Engine Model

PY

Fuel Type - Primary

Gasoline

Valve Train Design

Dual Overhead Cam (DOHC)

Engine Configuration

In-Line

Cooling Type

Water

Engine Manufacturer

Mazda

Seat Belt Type

Manual

Curtain Air Bag Locations

1st and 2nd Rows

Front Air Bag Locations

1st Row (Driver and Passenger)

Side Air Bag Locations

1st Row (Driver and Passenger)

Tire Pressure Monitoring System (TPMS) Type

Indirect

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

2015 MAZDA CX-5 Crash Test Score

5

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Overall Side Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Combined Side Barrier and Pole Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Seat
Rear Seat

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Risk:
17.4%

2015 MAZDA CX-5 Safety Features

Advanced Safety Features

Rearview Video Systems Optional

Seat Belts and Head Restraints

Dynamic Head Restraints Not Available
Head Restraint Driver, Front Passenger, Rear Seat
Advanced Belt Feature Standard
Adjustable Upper Belt Anchorage Driver, Front Passenger
Seat Belt Reminder System Driver, Front Passenger

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat
torso/abdomen/pelvis Driver, Front Passenger
Knee Not Available
Additional Air Bags Not Available
Meets Side Air Bag Out-of-Position Requirements Yes

Child Passenger Features

LATCH Locations Rear Seat
Safety Power Windows (Anti-Pinch) Available
Safety Power Windows (Anti-Pinch) locations Driver

Complaints Assosiated with VIN JM3KE4DYXF0481490

Components: ELECTRICAL SYSTEM ENGINE FUEL/PROPULSION SYSTEM

April 24, 2015
NHTSA ID Number: 11207850
Consumer Location: GREENSBORO, NC
VIN: JM3KE4DYXF0****

Summary of Complaint

I BOUGHT A BRAND NEW 2015 MAZDA CX-5 IT HAD LESS THAN 50 MILES ON IT. THAT WAS DECEMBER 2015. I GAVE THE CAR TO MY SON, WHO HAS BEEN DRIVING IT FOR THE LAST 2 YEARS. HE HAD THE OIL CHANGED EVERY 5000 MILES WITH THE SYNTHETIC OIL WHICH I WAS TOLD WAS THE CORRECT WAY ACCORDING TO MAZDA. ON APRIL THE 24TH 2019 THE CAR DIED ON THE HIGHWAY. MY SON SAID THE LIGHTS ON THE CONTROL PANEL FLASHED AND THE CAR STARTED SLOWING DOWN AND KILLED OVER WOULD NOT START BEFORE IT DIED MY SON SAID THE ENGINE STARTED KNOCKING REALLY LOUD. NOW THE DEALERSHIP WANTS 10,304.00 TO FIX A CAR THAT HAS A BB VALUE OF 12,000 TO 15000 DOLLARS. THEY WANT TO REPLACE THE ENGINE,FUEL INJECTORS, AND THE FUEL PUMP AND IT ALSO BLEW A FUSE THAT THE GUY WORKING ON IT SAID HE HAD NEVER SEEN HAPPEN BEFORE. NOW THAT WAS A MAZDA EMPLOYEE, NOW I HAVE RESEARCHED THIS SITE AND THIS IS NOT A UNCOMMON PROBLEM FOR MAZDA, BUT THE DEALERSHIP WON'T OWN UP TO IT. THEY JUST SAY IT IS PAST WARRANTY. I DON'T NEED THIS STRESS.

Components: POWER TRAIN VEHICLE SPEED CONTROL SERVICE BRAKES

December 22, 2016
NHTSA ID Number: 10937131
Consumer Location: AKRON, OH
VIN: JM3KE4DYXF0****

Summary of Complaint

WHILE DRIVING THROUGH STOP AND GO TRAFFIC NEAR A TRAFFIC LIGHT ON A DOWNWARD SLOPE (MAYBE 10-15 DEGREES), I ATTEMPTED TO APPLY THE BRAKES IN ORDER TO COME TO A STOP. WHEN DOING SO, THE BRAKE PEDAL WAS BEING APPLIED NORMALLY BUT THE VEHICLE WASN'T SLOWING DOWN LIKE IT NORMALLY DOES. AS A RESULT, I PUSHED DOWN ON THE BRAKES AS HARD AS POSSIBLE AND WHILE THE VEHICLE SLOWED DOWN MORE THAN IT PREVIOUSLY WAS, IT ATTEMPTED TO LURCH FORWARD MORE AND MORE. I NOTICED THAT THE RPMS WERE SLOWLY GETTING HIGHER WHILE I WAS IN THE MIDDLE OF APPLYING THE BRAKE PEDAL AS HARD AS POSSIBLE, BUT THE VEHICLE WAS COMING INCREASINGLY CLOSE TO MAKING CONTACT WITH THE VEHICLE IN FRONT OF ME. DUE TO THE VEHICLE BEING CLOSE TO BEING PHYSICALLY STOPPED ALREADY, I PLACED THE VEHICLE IN PARK AS QUICKLY AS POSSIBLE AND THE RPMS FOR THE VEHICLE IMMEDIATELY CLIMBED ALL THE WAY TO THE RED-LINE (I BELIEVE 6,500 RPMS) AND THEN RETURNED TO NORMAL. THROUGHOUT THE REMAINDER OF THE TRIP (ANOTHER 5-10 MILES), THE VEHICLE EXHIBITED NO NOTICEABLE ISSUES. I CALLED THE LOCAL MAZDA DEALERSHIP TO SEE IF ANY PROBLEMS REGARDING THE TRANSMISSION WERE CURRENTLY BEING INVESTIGATED, BUT I WAS TOLD THAT NO RECALLS WERE CURRENTLY OPEN FOR A TRANSMISSION PROBLEM. *TR

Components: ENGINE

January 15, 2016
NHTSA ID Number: 10821716
Consumer Location: GLEN BURNIE, MD
VIN: JM3KE4DYXF0****

Summary of Complaint

TRANSMISSION ISSUE: I TURNED ON THE CAR IN A PARKING LOT AND TMPS AND SCSB CODE AND THE TIRE PRESSURE LIGHTS CAME ON. I HAD ABOUT 15K ON THE CAR AND IT WAS JUST A YEAR OLD AND DUE FOR IT'S SERVICE. I WROTE DOWN THE CODES AND FIGURED I WOULD TELL THE DEALERSHIP WHEN I TOOK IT IN FOR SERVICE. I DROVE A LITTLE WAYS AND STOPPED AT A LIGHT. THE CAR STARTED TO MAKE A LOUD NOISE AND SHUDDER. I DROVE THROUGH THE LIGHT AND PULLED UP TO THE STOP SIGN. THE TACHOMETER REVVED UP BUT THE CAR WOULDN'T GO ANYWHERE. I MADE IT TO THE STOP SIGN, PUT ON MY FLASHERS AND PUT THE CAR IN PARK. I TURNED IT OFF AND TURNED IT BACK ON AGAIN. I WAS ABLE TO DRIVE A FEW MORE FEET THEN AGAIN THE ENTIRE ENGINE REVVED UP AGAIN. REPEAT THIS ABOUT 6 MORE TIMES. I WAS ABLE TO MAKE IT THE MILE TO MY HOUSE DOING THE DRIVE, STOP, TURN OFF, START AGAIN AND REPEAT. I HAD IT TOWED TO THE DEALERSHIP. THE DEALERSHIP FIXED THE CAR AND SAID IT WAS THE TRANSMISSION AND THAT MAZDA WAS ABLE TO TELL THEM HOW TO FIX IT BECAUSE THEY'D SEEN IT BEFORE AND IT WAS A A "SHIFT CONCERN AND SOFTWARE UPGRADE NEEDED." I'D REALLY LIKE TO SAVE SOMEONE ELSE FROM GOING THROUGH THIS SO I WANT TO REPORT IT. IF I'D BEEN DRIVING FASTER AND THE ENGINE SHUT DOWN LIKE THAT, I COULD HAVE HAD A SERIOUS ACCIDENT. HAS ANYONE ELSE HAD THIS PROBLEM? ALSO WHY WASN'T THIS REPORTED ON ANY OF THE CAR/DRIVER, CONSUMER REPORTS REVIEWS. THIS IS A SERIOUS ISSUE AND PEOPLE SHOULD CONSIDER IT BEFORE THEY BUY THE CAR. MAZDA SHOULD FIX THE ISSUE IN THE CX-5 SO THAT IT DOESN'T HAPPEN.

Components: ENGINE

April 30, 2021
NHTSA ID Number: 11416089
Consumer Location: WICHITA, KS
VIN: JM3KE4CY9F0****

Summary of Complaint

2015 MAZDA CX5 2.0 L, WELL MAINTAINED; RECOMMENDED OIL USED AT PROPER INTERVALS, WITH 130,000 MILES, MOSTLY HIGHWAY DRIVEN. WITH NO WARNING LIGHTS AND/OR SOUNDS, VEHICLE STARTED LOOSING POWER AT AROUND 30 MPH IN THE CITY AND ENGINE COMPLETELY STALLED. AAA WAS CALLED TO START THE VEHICLE TO NO AVAIL, BATTERY CHECKED OUT OK. TOWED TO MAZDA DEALERSHIP IN WICHITA, KS. DEALER SERVICE EXAMINED VEHICLE AND FOUND A VALVE STEM BROKEN AND LYING ON TOP OF ENGINE, VISIBLE THROUGH THE SPARK PLUG WELL. AS THE OWNER, ALONG WITH THE SERVICE MANAGER, I SAW THE BROKEN VALVE STEM IN THE ENGINE BUT ALSO NOTICE MY ENGINE WAS EXTREMELY CLEAN ON THE INSIDE WITH CLEAN OIL AS WELL, NO EVIDENCE OF DIRT AND/OR SLUDGE OF ANY KIND. VEHICLE OWNER COMMENTED TO THE DEALER HOW CLEAN THE ENGINE AND THE VEHICLE WAS KEPT INSIDE AND OUT. DEALER RESPONDED BY TEXT TO OWNER, NEW ENGINE REPLACEMENT, AT THE COST OF $7000; USED ENGINE WITH 91,000 MILES AT $5000. DEALER STATED AFTER 60,000, VEHICLE OF OUT OF WARRANTY. OWNER RESEARCHED AND FOUND EVIDENCE THE FAILURE IS LIKELY DUE TOO ENGINE DESIGN. MAZDA BUILT AN ALUMINUM ENGINE WITH HIGH COMPRESSION RATIO, BUT BUILT IT LIGHTER AND WITH SMALLER COMPONENT PARTS. ACCORDING TO ENGINEERS, THAT'S A RECIPE FOR VARIOUS COMPONENT PARTS AND ULTIMATELY OVERALL ENGINE FAILURE. THE SKYACTIV ENGINE OPERATES AT 13.0 COMPRESSION RATIO, BY DESIGN; IF NOT DESIGNED PROPERLY AND BEING IT'S NEW TECHNOLOGY, FAILURES LIKE INTERNAL COMPONENT PARTS AND THE ENGINE, ARE LIKELY. OWNER'S VEHICLE AT DEALER FOR ALMOST 3 WEEKS AND THEY ARE OFFERING NO ASSISTANCE TO REPAIR THE VEHICLE. THERE NEEDS TO BE AN INQUIRY INTO THE DESIGN OF THE SKYACTIV ENGINE AND ADDRESS MAZDA ALLEGING OWNER'S ARE ABUSING VEHICLES AND CHARGING EXORBITANT PRICES FOR MECHANICAL ISSUES CAUSED BY THEIR PRODUCT DESIGN. OWNER CURRENTLY HAS TWO 2015 MAZDA CX5'S . DEALER/MAZDA OFFERING NO ASSISTANCE.

Components: SERVICE BRAKES

October 14, 2019
NHTSA ID Number: 11403020
Consumer Location: MEDFIELD, MA
VIN: JM3KE4DY1F0****

Summary of Complaint

AFTER THE REAR BRAKES WERE REPLACED THERE WAS A TERRIBLE GRINDING NOISE WHEN FIRST DRIVING UNTIL THE CAR WARMED UP. IT DID NOT HAPPEN WHEN FIRST REPLACED IN THE SUMMER BUT WHEN IT GOT COLDER IT GOT WORSE. TURNED OUT TO BE THE SAME CALIPER ISSUE THAT WAS RECALLED IN PREVIOUS MODELS BUT NO RECALL FOR THE CX-5

Components: POWER TRAIN

March 12, 2021
NHTSA ID Number: 11403025
Consumer Location: MEDFIELD, MA
VIN: JM3KE4DY1F0****

Summary of Complaint

TRANSMISSION WOULD NOT ACCELERATE AND AUTOMATICALLY BRAKED IN THE MIDDLE OF AN INTERSECTION. WOULD NOT ADVANCE AND TO THE NEXT GEAR AND AUTOMATICALLY KEPT BREAKING EVERY FEW FEET. HAD TO PULL OVER AND BE TOWED. NO ADVANCE WARNING OR PRIOR TRANSMISSION ISSUES. CAR MAINTENANCE HAS BEEN KEPT UP. LUCKY IT DIDN'T HAPPEN ON A HIGHWAY GOING 65.

Components: UNKNOWN OR OTHER

December 07, 2020
NHTSA ID Number: 11378513
Consumer Location: ALPHARETTA, GA
VIN: JM3KE2DYXF0****

Summary of Complaint

THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE HAS 61,000 MILES. THE DEALERSHIP DETERMINED THAT A NEW HEATER CORE IS NEEDED AND THERE HAVE BEEN SEVERAL SERVICE BULLETINS ISSUED ON THIS PART. THE ERROR CODE SHOWED PO11A. THE DEALERSHIP WANTS TO CHARGE $2,367.00 TO REPLACE THE HEATER CORE. MAZDA CORPORATE WAS CONTACTED AND SINCE THE VEHICLE IS OUT OF WARRANTY THEY ARE NOT WILL TO ASSIST IN ANY WAY. THE REFERENCE NUMBER FOR THIS COMPLAINT IS 1-3153481645. THE TECHNICAL SERVICE BULLETIN SAID THE AVERAGE MILEAGE THIS OCCURS IS 39,029 MILES. I REALIZE THIS MAY NOT BE A SAFETY ISSUE BUT THIS IS SOMETHING MAZDA SHOULD STAND BEHIND. THERE IS NO ACCIDENT OR INJURY ASSOCIATED WITH THIS. THERE SHOULD BE A RECALL IF THE PART FAILS THIS EARLY IN THE LIFE OF THE VEHICLE.

Components: POWER TRAIN

November 20, 2020
NHTSA ID Number: 11378396
Consumer Location: RONKONKOMA, NY
VIN: JM3KE4CY3F0****

Summary of Complaint

CAR IS SLIPPING. TRANSMISSION IS SKIPPING GEARS AT LOW SPEEDS.

Components: UNKNOWN OR OTHER

May 15, 2020
NHTSA ID Number: 11366725
Consumer Location: TUCSON, AZ
VIN: JM3KE2CYXF0****

Summary of Complaint

BOTH SUN VISORS HAD TO BE REPLACED ON MY 2015 MAZDA CX-5.THEY BOTH WERE CONSTANTLY FALLING DOWN IMPAIRING MY ABILITY TO SEE OUT THE FRONT WINDSHIELD.

Components: POWER TRAIN

October 05, 2020
NHTSA ID Number: 11363474
Consumer Location: TEMPE, AZ
VIN: JM3KE2CY2F0****

Summary of Complaint

MY CAR'S TRANSMISSON WOULD JUST BREAK DOWN IN THE MIDDLE OF THE HIGHWAY 69 AT PRESCOTT, ARIZONA AND FINALLY STOP THERE AND CANNOT MOVE AROUND OR PULL OVER AT ALL. IF THIS ISSUE HAPPENS, THIS WOULD CAUSE A SERVERE REAR ENDED ACCIDENT AND A POTENTIAL CAUSE OF ACCIDENT. LUCKILY, THERE WAS TELEPHONE CONNECTION AND WE CAN CALL A COP AND A TOWING TRUCK. OTHERWISE, IT WILL CAUSE SERIOUS CAR ACCIDENT AND TRAFIFIC JAM. THIS ISSUE MUST BE DEALT WITH . THE CAR'S TRANSMISSION WOULD JUST BREAK DOWN RIGHT AFTER 5YEARS AND 60K MILES WARRANTY WHILE MOST CARS WILL BE LIKE 150K MILES. INSTEAD OF BEING RESPONSIBLE TO THE CUSTOMER, THEY NEVER CARE ABOUT THE TRANSMISSION. I AM DOUBTING THE RELAIBILITY OF MAZDA TRANSMISSSION AND BELIVE IT SHOULD BE A RECALL DUE TO THAT. FOR ROAD SAFETY AND TO MAKE SURE NO CAR WILL SUDDENLY STOP IN THE MIDDLE OF THE ROAD DUE TO TRANSMISSION PROBLEM, I STRONGLY RECOMMEND MAZDA NEED TO RECALL ITS AUTO WITH PROBLEMATIC UNRELIABLE TRANSMISSION SYSTEM. ALSO, THE TRANSMISSION WILL COST A LOT FOR ITS CUSTOMER TO FIX. IT IS ALSO UNFAIR FOR MAZDA OWENER. TO PROTECT MY PRIVACY, I AM NOT GOING TO UPLOAD WHOLE WORK ORDER ESTIMATE BUT AA IMAGE SHOW THE PRICE AND HOW BADLY THE TRANSMISSION BREAK DOWN IN THE MIDDLE OF THE HIGHWAY.IF NEEDED AND MY PRIVACY CAN BE ENSURED, I CAN PROVIDE THE WHOLE WORK ORDER ESTIMATE.

Components: EXTERIOR LIGHTING

September 29, 2020
NHTSA ID Number: 11362242
Consumer Location: COCOA, FL
VIN: JM3KE2CY8F0****

Summary of Complaint

DAYTIME RUNNING LIGHTS NO LONGER OPERATING. CHANGED THE FUSE, WHICH WAS STILL IN GOOD CONDITION, AND THE DAYTIME RUNNING LIGHTS STILL DON'T WORK. MAY BE SAME ISSUE AS THE CX5 2016 PROBLEM?

Components: STRUCTURE ENGINE

September 26, 2020
NHTSA ID Number: 11361681
Consumer Location: Unknown
VIN: JM3KE4DY6F0****

Summary of Complaint

WAS TURNING RIGHT ONTO SIDE CITY STREET TO PARK, WAS GOING MAYBE 2 MILES AN HOUR BECAUSE I WAS GOING TO PARK. THE CAR ENGINE SELF ACCELERATED AND I COULD NOT CONTROL IT, HIT A CHAIN LINK FENCE AND SHEARED OFF A NATURAL GAS METER TO A HOME. THE BREAK PEDAL DID NOT STOP THE CAR, I WAS IN DRIVE PUT INTO PARK AND SHUT THE ENGINE OFF

Components: VISIBILITY

August 26, 2020
NHTSA ID Number: 11351866
Consumer Location: MCKINNEY, TX
VIN: JM3KE20Y0F0****

Summary of Complaint

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE SUNROOF SUDDENLY EXPLODED. DURING THE FAILURE, THE SUNROOF WAS CLOSED AND A LOUD EXPLOSION HAD OCCURRED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ELDORADO MAZDA LOCATED AT 2150 N. CENTRAL EXPRESS WAY MCKINNEY TX) BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 77,000. INVALID VIN.

Components: ELECTRICAL SYSTEM

June 01, 2020
NHTSA ID Number: 11328371
Consumer Location: KENT, WA
VIN: JM3KE4DY1F0****

Summary of Complaint

3 WEEKS AGO, THE DRIVERS SIDE SEAT BOTTOM QUIT WORKING AT THE SAME TIME THE SEAT BACK IS RUNNING SUPER HOT (AS I CHOOSE THE LOWEST LEVEL SELECTION BUTTON). IT'S SO HOT, IT FEELS LIKE IT'S 'BURNING'. SO I TURN IT OFF. EVEN AFTER 10 MINUTES OF TURNING THIS OFF, IT IS STILL RUNNING HOT TO WARM. IT DOES NOT TURN OFF OR COOL DOWN IMMEDIATELY LIKE IT USED TO. THIS IS WHY I BELIEVE THAT IT'S POSSIBLY A SAFETY ELECTRICAL ISSUE. I DO NOT KNOW WHAT OR WHICH COMPONENT PART(S) THAT ARE TRULY IMPACTED BUT CLEARLY IT'S AN ELECTRICAL ISSUE. *TR

Components: POWER TRAIN

February 26, 2020
NHTSA ID Number: 11316034
Consumer Location: LIVERMORE, CA
VIN: JM3KE4DY2F0****

Summary of Complaint

AFTER A 700 MILE TRIP FROM ARIZONA TO CALIFORNIA ON THE HIGHWAY, MY MAZDA'S CX-5 WOULD NO LONGER ACCELERATE. WHEN PRESSING THE ACCELERATOR AND REACHING 5 MPH THE CAR WOULD SUDDENLY FEEL AS IF IT WERE BREAKING, CAUSING THE CAR TO LURCH FORWARD. THIS OCCURRED WHEN TRYING TO DRIVE DOWN THE STREET. IMAGINE IF THIS WERE TO HAPPEN WHILE I WAS DRIVING DOWN THE HIGHWAY AT 70 MPH.

Components: AIR BAGS

January 31, 2020
NHTSA ID Number: 11306994
Consumer Location: TRENTON, NJ
VIN: JM3KE4CY1F0****

Summary of Complaint

TL* THE CONTACT OWNED A 2015 MAZDA CX5. THE CONTACT STATED THAT THE VEHICLE WAS AT STAND STILL AT A STOP SIGN, WHEN SHE STARTED TO MOVE FORWARD WHEN ANOTHER VEHICLE IMPACTED THE FRONT DRIVER SIDE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED NO ONE INJURED OR IN NEED TO SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE AND CONSIDERED TOTALED. THE VEHICLE WAS TOWED TO IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *LN*JB

Components: VISIBILITY/WIPER

January 17, 2020
NHTSA ID Number: 11300200
Consumer Location: ROCKLIN, CA
VIN: JM3KE4DY0F0****

Summary of Complaint

I WAS DRIVING ON THE FREEWAY WHEN I HEARD A LOUD SOUND ABOVE ME, FOLLOWED BY SUDDENLY FEELING WIND COMING INTO THE VEHICLE AS WELL AS HEARING GLASS ROLL OFF THE TOP OF THE CAR. WHEN I WAS ABLE TO SAFELY PULL OVER I SAW THAT THERE WAS A HUGE HOLE IN THE SUNROOF BUT NO OTHER DAMAGE. THERE WERE NO DENTS OR SCRATCHES ANYWHERE ON THE TOP OF THE CAR WHERE I HEARD THE SOUND COME FROM. THE REMAINING GLASS WAS ANGLED UPWARDS AS IF THE GLASS HAD EXPLODED. LUCKILY I HAD THE SLIDER UNDER THE GLASS CLOSED SO NO GLASS MADE IT INSIDE THE VEHICLE AS I WAS DRIVING. HAD IT NOT BEEN CLOSED IT COULD HAVE POTENTIALLY INJURED MYSELF OR MY TWO CHILDREN OR POTENTIALLY CAUSED A COLLISION.

Components: POWER TRAIN

January 03, 2020
NHTSA ID Number: 11299125
Consumer Location: HALFMOON, NY
VIN: JM3KE4DY5F0****

Summary of Complaint

AWD POWERTRAIN FAILURE AFTER 5YRS, 79,000 MILES. POWER TO REAR WHEELS DISENGAGED. HEAVY INTERMITTENT METALLIC CLUNKING SOUND EMITTED FROM REAR AXLE WHEN IN MOTION UNDER POWER, ESPECIALLY IN SLOW TIGHT TURNS, OR BACKING UP. MECHANIC IDENTIFIES FAILURE POINT AT THE VISCOUS COUPLING OF DRIVE SHAFT TO REAR DIFFERENTIAL. NO RECALLS FROM MAZDA; REPAIR IS REPLACEMENT OF THIS COUPLING AND THE ENTIRE REAR DIFFERENTIAL, ~ $2000 PARTS AND LABOR. THANK YOU MAZDA, FOR A POORLY ENGINEERED AWD DRIVETRAIN.

Components: POWER TRAIN

December 16, 2019
NHTSA ID Number: 11290382
Consumer Location: BLOOMINGTON, IL
VIN: JM3KE4DY2F0****

Summary of Complaint

THERE WAS CHATTERING NOISE FROM THE REAR WHILE DRIVING THE VEHICEL DEALERSHIP DIAGNOSED IT AS A REAR DIFFERENTIAL ISSUE. NAPLETON MAZDA DEALERSHIP IN ARLINGTON HEIGHTS IL.TOLD ME REAR DIFFERENTIAL WAS BROKEN WITH OUT ANY FURTHER DETAILS. I TOLD ME THIS ISSUE CANNOT BE FIXED NEEDS A NEW REAR DIFFERENTIAL. SO THEY CHANGED THE WHOLE DIFFERENTIAL. ONLY THE WORK PERFORMED RECEIPT WAS GIVEN.

Components: VISIBILITY/WIPER

October 12, 2019
NHTSA ID Number: 11268122
Consumer Location: SEATTLE, WA
VIN: JM3KE4DY5F0****

Summary of Complaint

HAD AN INCIDENT WERE THE PASSENGER SIDE WINDOW JUST CRACKED INTO PIECES WHILE DRIVING DOWN THE HIGHWAY. NOBODY WAS INJURED BUT WE WERE NOT SURE WHAT MAY HAVE CAUSED THIS (THERE WERE NO CARS ADJACENT TO US AND IN THE LANES FURTHER).

Components: ENGINE

August 28, 2019
NHTSA ID Number: 11259090
Consumer Location: HARBOR, OR
VIN: JM3KE4BY8F0****

Summary of Complaint

MY VEHICLE HEATER CORE HAS PLUGED UP AFTER 48,000 MILES. I CANT DRIVE IN COOL WEATHER DO TO FOG WINDSHIELDS. THIS IS A HUG PROBLEM WITH MAZDAS CX-5 BETWEEN 2014 AND 2016.

Components: ELECTRICAL SYSTEM VEHICLE SPEED CONTROL UNKNOWN OR OTHER

April 26, 2019
NHTSA ID Number: 11217081
Consumer Location: HARAHAN, LA
VIN: JM3KE2CY8F0****

Summary of Complaint

DRIVING NORMALLY, SUDDENLY AT AN ON-RAMP, CAR WOULD NO LONGER ACCELERATE. I HIT THE GAS A COUPLE TIMES AND ENGINE JUST REVVED, AND THE CAR WAS JERKY AS IF STRUGGLING TO CHANGE GEAR. ANYTHING OVER 3,000 RPM IT WOULD NOT DRIVE. I ALSO NOTICED ELECTRICAL PROBLEMS WITH RADIO AND LIGHTS AT THE SAME TIME. THANKFULLY, I WAS ABLE TO COAST TO PULL OVER. TURNED OFF CAR AND RE-STARTED. TEST DROVE THE VEHICLE AROUND THE AREA AND IT HAPPENED AGAIN AT OVER 3,000 RPM. LUCKILY THIS DIDN'T CAUSE AN ACCIDENT.

Components: SERVICE BRAKES ENGINE

May 18, 2019
NHTSA ID Number: 11210299
Consumer Location: ASHLAND, MA
VIN: JM3KE4CY5F0****

Summary of Complaint

I WAS TRYING TO PARK MY VEHICLE IN A SOCCER FIELD PARKING LOT. AS I SLOWLY TURNING RIGHT INTO MY SPOT AT ABOUT 3-5MPH, MY FOOT WAS LIGHTLY DEPRESSED ON BRAKE PEDAL AND ABOUT TO COME TO A COMPLETE STOP, THE VEHICLE SUDDENLY MADE A VERY LOUD ENGINE SOUND (MY FOOT WAS STILL ON THE BRAKE PEDAL AND NOT ON THE GAS PEDAL) AS THE ENGINE REV UP FOR ABOUT A SECOND OR TWO THEN ACCELERATED FORWARD JUMPING THE CURB AND HIT A BIG FENCE POLE WHICH STOPPED THE VEHICLE. THE VEHICLE FELT LIKE IT SPED UP FROM 3MPH TO 30MPH AND I HAD NO TIME TO REACT. THE FRONT PASSENGER SIDE BADLY DESTROYED AND THE VEHICLE IS TOTALED. THE CAR WAS FIVE YEARS OLD AND ABOUT 75K MILES. IT IS VERY SAFETY CONCERNING AND SHOULD BE SERIOUSLY LOOK INTO. *DT *AS

Components: POWER TRAIN SERVICE BRAKES ENGINE

October 26, 2018
NHTSA ID Number: 11203922
Consumer Location: RICHMOND, KY
VIN: JM3KE4DY1F0****

Summary of Complaint

I WAS PARKING MY MAZDA CX5 IN A SPOT AT A SHOPPING CENTER AND WHEN I TOUCHED THE BRAKE WITH MY RIGHT FOOT AND WENT TO SHIFT CAR INTO PARK, IT SUDDENLY ACCELERATED FULL SPEED, MAKING A VROOM SOUND, JUMPING THE CURB AND SMASHING INTO A BRICK POST (LUCKILY I HIT THE POST AND NOT A PERSON!). I DON'T KNOW IF IT'S A TRANSMISSION, BRAKE OR ACCELERATOR ISSUE - BUT THERE IS DEFINITELY SOMETHING WRONG. I DID NOT HIT THE ACCELERATOR INSTEAD OF THE BRAKE. AT FIRST I THOUGHT IT MUST BE ME, SOMEHOW, SOMEWAY, HITTING THE ACCELERATER BUT I NEVER REALLY BELIEVED THIS. TODAY, APRIL 26, 2019, THE SAME THING HAPPENED! LUCKILY, THIS TIME THE CAR JUMPED THE CURB AND I HIT A TREE, LEAVING A SMALL DENT IN MY HOOD. AGAIN I HEARD THAT VROOM SOUND, AND JUST THOUGHT - OH NO, NOT AGAIN!

Components: POWER TRAIN

March 10, 2019
NHTSA ID Number: 11190537
Consumer Location: MCKINNEY, TX
VIN: JM3KE2CY8F0****

Summary of Complaint

TRIED TO TAKE OFF FROM A RED LIGHT, CAR ACCELERATED THEN ALL OF A SUDDEN WOULD NOT GO ANYWHERE AND REV'D LIKE IT WAS IN NEUTRAL THEN SLOWED AND STUTTERED TO A SUDDEN STOP. WOULD NOT SHIFT INTO GEAR.

Components: POWER TRAIN

December 11, 2018
NHTSA ID Number: 11171686
Consumer Location: ATLANTA, GA
VIN: JM3KE2CY9F0****

Summary of Complaint

SHIFTER ASSEMBLY IS FAULTY IN MAZDA CX-5. RADIO SYSTEM/CAR WILL NOT COMPLETELY SHUT OFF WHEN PARKED. VEHICLE STILL ON AFTER PARKING AND SHUTTING OFF ENGINE.

Components: STRUCTURE

November 10, 2018
NHTSA ID Number: 11151332
Consumer Location: LEWISBURG, PA
VIN: JM3KE4CY0F0****

Summary of Complaint

MY LIFT GATE FAILED AND SLAMMED SHUT. NOW, THE LIFT GATE IS NEARLY IMPOSSIBLE FOR ME TO OPEN AND I HAVE TO HOLD THE LIFT GATE OPEN MYSELF. OTHERWISE IT SLAMS SHUT. LUCKILY WHEN THIS HAPPENED I WAS NOT DIRECTLY UNDERNEATH THE LIFT GATE, I HAD FREE HANDS AND REACTED QUICKLY ENOUGH TO CATCH IT. I DID HAVE THE LIFT GATE SUPPORTS REPLACED ALREADY ON JULY 1, 2017 AS A RESULT OF THE RECALL 16V644000, BUT IT APPEARS THE REPLACEMENT PARTS ALSO HAD THE ISSUE. THIS IS DANGEROUS, AND A LITTLE OVER ONE YEAR IS NOT AN APPROPRIATE LIFETIME FOR THESE SUPPORTS GIVEN THE POTENTIAL RISK. THE VEHICLE WAS PARKED.

Components: EXTERIOR LIGHTING

March 14, 2018
NHTSA ID Number: 11110628
Consumer Location: Unknown
VIN: JM3KE4CY6G0****

Summary of Complaint

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING 25 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE AT NIGHT WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS TURNED OFF AND RESTARTED SEVERAL TIMES, BUT THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO WHITTEN BROTHERS MAZDA (10745 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235, (804) 378-8200) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.

Components: STRUCTURE

April 24, 2017
NHTSA ID Number: 11090103
Consumer Location: COLORADO SPRINGS, CO
VIN: JM3KE2CY9F0****

Summary of Complaint

DRIVING DOWN THE HIGHWAY AND HEARD A LOUD BOOM SOUND. NEXT THING I KNOW, PIECES OF THE SUNROOF START FLYING OFF THE CAR. NOTHING WAS AROUND THE CAR AND NOTHING HIT THE CAR. THE ONLY DAMAGE WAS TO THE SUNROOF GLASS AND THE GLASS WAS BUBBLED OUT, NOT IN LIKE YOU WOULD EXPECT IF SOMETHING HIT IT.

Components: WHEELS

February 20, 2018
NHTSA ID Number: 11089788
Consumer Location: CLEMMONS, NC
VIN: JM3KE4CY0F0****

Summary of Complaint

MY CAR HAS HYDROPLANED TWICE IN THE PAST SIX MONTHS. THE FIRST TIME, I WAS COMING AROUND A CURVE IN LIGHT RAIN AND THE BACK TIRES SLIPPED. I FELT AS IF THEY COMPLETELY LOST TRACTION. I WAS ABLE TO CORRECT AND KEEP FROM CAUSING AN ACCIDENT. I VISUALLY INSPECTED MY TIRES AND THEY STILL LOOKED BRAND NEW. THIS OCCURRED AT ABOUT 22,000 MILES. MY SPEED WAS ABOUT 15 MILES AN HOUR.I THEN HAD A SECOND INCIDENT AT ABOUT 26,000 MILES. THIS WAS EXPERIENCED IN HEAVY RAIN ON THE HIGHWAY AT ABOUT 60 MILES PER HOUR. MY CAR AGAIN LOST TRACTION AND WENT COMPLETELY INTO THE LANE NEXT TO ME. IT WAS AS IF IT LIFTED AND WENT LEFT, BOTH BACK AND FRONT TIRES. I AVOIDED COLLISION BECAUSE THERE WAS NO CAR NEXT TO ME. I HAVE HAD TIRES ROTATED EVERY 5000 MILES AND ALL MAINTENANCE AS REQUIRED TO VEHICLE. WHEN TAKEN TO FLOW MAZDA I INFORMED THEM OF THE PROBLEM. THEY SAID THERE WAS MORE WEAR ON FRONT THAN BACK TIRES WHICH MAKES NO SENSE DUE TO REQUIRED ROTATION BEING DONE. THEY WERE NOT HELPFUL OR CONCERNED. I DON'T KNOW IF THIS IS A CAR ISSUE OR TIRE ISSUE. I CANNOT DRIVE A VEHICLE THAT IS HYDROPLANING.

Components: VEHICLE SPEED CONTROL

December 11, 2017
NHTSA ID Number: 11083393
Consumer Location: SAN LORENZO, PR
VIN: JM3KE2BY2G0****

Summary of Complaint

REDUCES SPEED WHILE DRIVING, UNEXPECTEDLY. CAUSING THE CAR TO STOP IMMEDIATELY WHILE BEING DRIVEN. IT'S BEEN HAPPENING CONSTANTLY FOR MONTHS AND I HAVE SEEN MYSELF IN SERIOUS TROUBLE SITUATIONS

Components: POWER TRAIN

January 05, 2018
NHTSA ID Number: 11080147
Consumer Location: SANTA FE, NM
VIN: JM3KE2CY0F0****

Summary of Complaint

TRANSMISSION FAILED AT 63,537 MILES. AFTER BEING TOLD THE REPAIR WOULD COST $5,400 I ASKED WOULD I BE GETTING THE SAME TRANSMISSION THAT FAILED. THE SERVICE ADVISOR HAD CONTACTED MAZDA TECH SUPPORT AND SAID "NO, WE'VE DISCOVERED THE PROBLEM IN YOUR TRANSMISSION AND IT HAS BEEN CORRECTED IN THE NEW ONES". MAZDA KNOWS ABOUT THIS PROBLEM AND IT NOT TAKING RESPONSIBILITY TO RECALL OR REPAIR THE KNOWN ISSUE. THERE IS AN ABUNDANCE OF INFORMATION IF YOU GOOGLE MAZDA TRANSMISSION PROBLEMS. MAZDA ALSO DOES NOT "TIE" WARRANTIES TO THEIR VEHICLES. THEIR HOPE IS THAT YOU BUY A WARRANTY, THEN YOU FORGET ABOUT WARRANTY TERMS, THEN DENY CLAIMS. THEY'RE COMPLETELY UNETHICAL.

Components: VEHICLE SPEED CONTROL SERVICE BRAKES

February 03, 2018
NHTSA ID Number: 11072788
Consumer Location: DALY CITY, CA
VIN: JM3KE2CY8F0****

Summary of Complaint

MY FOOT WAS SOLELY ON THE BRAKE AS MY CAR WAS COMING TO A STOP IN A PARKING SPACE. THEN SUDDENLY WITH NO REASON, THE CAR ACCELERATED, JUMPING THE CEMENT TIRE STOPPER, HIT AGAINST THE CONCRETE PARKING COLUMN, WENT DOWN A SLIGHT HILL AND HIT ANOTHER CONCRETE PARKING COLUMN BEFORE STOPPING. THE WHOLE RIGHT SIDE (PASSENGER SIDE) WAS COMPLETELY TOTALED. FORTUNATELY I ONLY HAD BRUISES AND NO OTHER CARS WERE DAMAGED. THIS IS A SERIOUS SAFETY PROBLEM AND SHOULD BE INVESTIGATED.

Components: SERVICE BRAKES

January 29, 2018
NHTSA ID Number: 11066862
Consumer Location: TYRONE, PA
VIN: JM3KE4BEXF0****

Summary of Complaint

THE FRONT BRAKES ON MY CAR WOULD NOT PASS PA STATE INSPECTION BECAUSE OF SEVERE RUST ON THE PISTON SIDE OF BOTH FRONT ROTORS. THE OUTER SURFACES OF THE ROTORS WERE FINE. ALL OF THE PADS WERE AT 50% FOR WEAR. THE VEHICLE IS THREE YEARS OLD, BOUGHT NEW, AND HAS 38,000 MILES OF MIXED DRIVING. THE DEALER CONTACTED THE MAZDA DISTRICT MANAGER AND HE REFUSED TO DO ANYTHING ABOUT IT AND CONSIDERED WHAT I HAD AS NORMAL WEAR. I REPLACED THE ROTORS AND PADS MYSELF AND WAS SURPRISED AT THE IMPROVEMENT IN STOPPING DISTANCE. SINCE THIS WAS HAPPENING OVER TIME, I WAS NOT AWARE OF MY LOSS IN BRAKING. AFTER I REPLACED MY BRAKES AND PERSONALLY CALLED MICHAEL KONZEL, THE MAZDA DISTRICT MANAGER, HE TOLD ME THAT THIS WAS CONSIDERED NORMAL AND NOT A MAZDA ISSUE. I OFFERED TO SEND HIM PICTURES, BUT HE SAID THAT HE DID NOT NEED THEM. THE VEHICLE WAS STATIONARY AT THE TIME, BUT DRIVEN DAILY.

Components: UNKNOWN OR OTHER

January 10, 2018
NHTSA ID Number: 11062107
Consumer Location: BRIDGEWATER, NJ
VIN: JM3KE2BE0F0****

Summary of Complaint

THE TRUNK DOES NOT STAY UP WHEN OPENING...IT SLAMMED DOWN AND HIT ME ON THE HEAD.

Components: ENGINE

January 03, 2018
NHTSA ID Number: 11058373
Consumer Location: DRACUT, MA
VIN: JM3KE2CY8F0****

Summary of Complaint

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING AND LOST POWER COMPLETELY. THE CONTACT WAS ABLE TO COAST THE VEHICLE INTO A PARKING LOT. THE CONTACT RESTARTED THE VEHICLE AND SEVERAL BSM OFF, TIRE PRESSURE MONITORING SYSTEM WARNING LIGHT, TCS/DSC INDICATORS REMAINED ILLUMINATED. LANNAN MAZDA IN LOWELL, MASSACHUSETTS WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,740. *TT *TR

Components: UNKNOWN OR OTHER

October 31, 2017
NHTSA ID Number: 11055068
Consumer Location: ATHENS, GA
VIN: JM3KE2CY6F0****

Summary of Complaint

WHILE CLEANING OUR 2015 MAZDA CX-5 THAT WAS PARKED IN OUR DRIVEWAY, I RAN THE SEAT FORWARD TO VACUUM UNDER IT. WHEN MOVING IT BACK, THE LEFT SIDE OF THE SEAT WOULD NOT BUDGE. WHEN WE INSPECTED ALL OVER UNDERNEATH THE SEAT WE COULD FIND NOTHING IMPEDING THE SLIDING MECHANISM. THE CAR HAD TO BE TOWED TO OUR MECHANIC AS IT WAS UNSAFE TO DRIVE WITH THE SEAT ALL THE WAY FORWARD. AFTER SOME RESEARCH AND HARD WORK, OUR MECHANIC WAS ABLE TO REMOVE THE SEAT AND SLIDING COMPONENT AND REPLACE THE ENTIRE POWER SLIDE UNIT (PART # KDY2-88-4FOA POWER SLIDE LF-S ) FOR THE DRIVER'S SEAT. HE FOUND THAT THE CABLE TO THE POWER UNIT ON THE LEFT SIDE OF THE SEAT HAD BROKEN. THE RIGHT SIDE APPEARS TO BE WEAKENING AS WELL. THROUGH HIS RESEARCH, OUR MECHANIC FOUND A TSB BULLETIN ON THIS EXACT SAFETY ISSUE. (TSB #09-006-16) HE EXPLAINED THAT THE NTSB HAD TOLD MAZDA TO CORRECT THE PROBLEM IN SUBSEQUENT MODEL YEARS BUT THAT LEAVES US, AND PROBABLY OTHERS, IN THE LURCH FOR A SAFETY ISSUE THAT SHOULDN'T HAVE HAPPENED.

Components: STEERING SUSPENSION

December 09, 2017
NHTSA ID Number: 11054188
Consumer Location: BREWSTER, NY
VIN: JM3KE4DY6F0****

Summary of Complaint

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING 15 MPH, THE VEHICLE STEERED LEFT AND THE CONTACT CROSSED THE MEDIAN, SIDESWIPING ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOCAL DEALER (COLONIAL MAZDA, 100 FEDERAL ROAD, DANBURY, CT 06810) WHERE IT WAS DIAGNOSED THAT BOTH TIE RODS FRACTURED AND THE STEERING RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.

Components: UNKNOWN OR OTHER

October 25, 2017
NHTSA ID Number: 11046096
Consumer Location: CORAL SPRINGS, FL
VIN: JM3KE2CY3F0****

Summary of Complaint

I RECEIVED A SAFETY RECALL FOR MY VEHICLE AND HAVE CONTACTED LOU BACHRODT MAZDA IN COCONUT CREEK, FLORIDA, TO SCHEDULE AN APPOINTMENT. HOWEVER, NO ONE RETURNS MY CALLS. PLEASE SEE THE ATTACHED FILES DOCUMENTING THE VARIOUS ATTEMPTS I MADE. I CAN BE CONTACTED VIA EMAIL AT [email protected] OR AT 954-655.8605.

Components: UNKNOWN OR OTHER

October 20, 2017
NHTSA ID Number: 11040795
Consumer Location: MADISON, AL
VIN: JM3KE2DY1F0****

Summary of Complaint

I WAS DRIVING DOWN THE INTERSTATE AT NORMAL SPEED AT 7PM NORTH OF BIRMINGHAM, AL. IT WAS DARK AND A COUPLE VEHICLES WERE PRETTY FAR AHEAD OF ME. THERE WAS NOTHING ABOVE THE CAR (NO BRIDGE, TREE, ETC.) ALL OF A SUDDEN, I HEARD WHAT SOUNDED LIKE AN EXPLOSION OR GUNSHOT. I GOT OFF AT THE NEAREST EXIT TO EXAMINE THE VEHICLE AND DISCOVERED THAT THE SUNROOF HAD EXPLODED. THE SUNROOF GLASS EXPLODED UPWARD AND OUTWARD. THE GLASS PROTRUDED UPWARD AND SHARDS OF GLASS WERE BLOWN OUT ONTO THE ROOF OF MY CAR. THERE WAS NO SIGN OF ANY FOREIGN OBJECT HAVING HIT THE CAR OR SUNROOF. LUCKILY I HAD THE SHADE CLOSED; OTHERWISE, GLASS SHARDS COULD HAVE BEEN THROWN INSIDE THE VEHICLE AND INJURED ME. THE NOISE WAS SO LOUD THAT I WAS ALSO LUCKY THAT I DIDN'T PANIC AND WRECK THE VEHICLE. AFTER DOING ONLINE RESEARCH AND FINDING MANY SIMILAR STORIES, I BELIEVE THE SUNROOF GLASS WAS FLAWED OR INSTALLED IMPROPERLY. I REPORTED IT TO MAZDA AND THEY TOLD ME IT WAS ENVIRONMENTAL AND THAT I SHOULD FILE IT ON MY INSURANCE. I TOLD THEM THAT I CONSIDER THIS A SAFETY HAZARD AND THAT THEY SHOULD INVESTIGATE IT, BUT THEY REFUSED AND INSTRUCTED ME TO FILE IT ON MY INSURANCE. WHEN I TOOK IT TO HILEY MAZDA IN HUNTSVILLE AL, THEY WROTE "IMPLODED" ON THEIR DAMAGE ESTIMATE WHEN I VERY CLEARLY TOLD THEM IT "EXPLODED" OUTWARD AND SHOWED THEM MY PHOTOS.

MAZDA CX-5 Sold

mazda cx-5 2013 vin jm3ke2cexd0135092
2013 MAZDA CX-5 Weather Unknown
JM3KE2CEXD0135092
mazda cx-5 2013 vin jm3ke4ce5d0116641
2013 MAZDA CX-5 Collision Run & Drive
JM3KE4CE5D0116641
mazda cx-5 2013 vin jm3ke2dexd0159312
2013 MAZDA CX-5 Collision Run & Drive
JM3KE2DEXD0159312