2017 MAZDA CX-5 VIN: JM3KFACL7H0132453

TBD
Condition
Run & Drive
Damage
Collision
Title
Salvage

VIN JM3KFACL7H0132453 Decoding Mazda Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

MAZDA

Manufacturer Name

MAZDA MOTOR CORPORATION

Model

CX-5

Model Year

2017

Plant City

HIROSHIMA

Trim

Touring

Vehicle Type

MULTIPURPOSE PASSENGER VEHICLE (MPV)

Plant Country

JAPAN

Plant Company Name

Mazda Motor Corporation

Series2

Wagon Body Type

Base Price ($)

25915

Body Class

Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)

Doors

4

Wheel Base Type

Standard

Gross Vehicle Weight Rating From

Class 1C: 4,001 - 5,000 lb (1,814 - 2,268 kg)

Wheel Base (inches) From

106.20

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Number of Wheels

4

Wheel Size Front (inches)

17

Wheel Size Rear (inches)

17

Steering Location

Left-Hand Drive (LHD)

Number of Seats

5

Number of Seat Rows

2

Transmission Style

Automatic

Transmission Speeds

6

Drive Type

4x2

Axles

2

Brake System Description

Front vented discs; rear solid discs

Engine Number of Cylinders

4

Displacement (CC)

2500.0

Displacement (CI)

152.55936023683

Displacement (L)

2.5

Engine Model

PY

Engine Power (kW)

139.4459

Fuel Type - Primary

Gasoline

Valve Train Design

Dual Overhead Cam (DOHC)

Engine Configuration

In-Line

Engine Brake (hp) From

187

Cooling Type

Water

Turbo

No

Top Speed (MPH)

130

Engine Manufacturer

Mazda

Seat Belt Type

Manual

Curtain Air Bag Locations

1st and 2nd Rows

Front Air Bag Locations

1st Row (Driver and Passenger)

Side Air Bag Locations

1st Row (Driver and Passenger)

Anti-lock Braking System (ABS)

Standard

Electronic Stability Control (ESC)

Standard

Traction Control

Standard

Tire Pressure Monitoring System (TPMS) Type

Indirect

Auto-Reverse System for Windows and Sunroofs

Standard

Keyless Ignition

Standard

SAE Automation Level From

1

Adaptive Cruise Control (ACC)

Optional

Crash Imminent Braking (CIB)

Standard

Blind Spot Warning (BSW)

Standard

Forward Collision Warning (FCW)

Standard

Lane Departure Warning (LDW)

Optional

Lane Keeping Assistance (LKA)

Optional

Backup Camera

Standard

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

Dynamic Brake Support (DBS)

Standard

Automatic Crash Notification (ACN) / Advanced Automatic Crash Notification (AACN)

Standard

Daytime Running Light (DRL)

Standard

Semiautomatic Headlamp Beam Switching

Standard

Adaptive Driving Beam (ADB)

Optional

2017 MAZDA CX-5 Crash Test Score

4

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Overall Side Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Combined Side Barrier and Pole Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Seat
Rear Seat

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Risk:
17.4%

2017 MAZDA CX-5 Safety Features

Advanced Safety Features

Rearview Video Systems Standard

Seat Belts and Head Restraints

Dynamic Head Restraints Not Available
Head Restraint Driver, Front Passenger, Rear Seat
Advanced Belt Feature Standard
Adjustable Upper Belt Anchorage Driver, Front Passenger
Seat Belt Reminder System Driver, Front Passenger

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat
Pelvis/Torso Driver, Front Passenger
Knee Not Available
Additional Air Bags Not Available
Meets Side Air Bag Out-of-Position Requirements Yes

Child Passenger Features

LATCH Locations Rear Seat
Safety Power Windows (Anti-Pinch) Available
Safety Power Windows (Anti-Pinch) locations Driver

Complaints Assosiated with VIN JM3KFACL7H0132453

Components: UNKNOWN OR OTHER

February 01, 2018
NHTSA ID Number: 11066535
Consumer Location: SLIDELL, LA
VIN: JM3KFACL7H0****

Summary of Complaint

REAR BACKUP CAMERA FAILED. VEHICLE WAS STARTED AND SHIFTED TO REVERSE. CAMERA FAILED TO DISPLAY ON DASH SCREEN AS IT NORMALLY DOES. MANUALLY CHECKED CAMERA LOCATED CENTER REAR OF VEHICLE. NO SIGNS OF DAMAGE OR LOOSE FITTINGS ETC. VEHICLE HAS NOT BEEN INVOLVED IN A CRASH. STOPPED ENGINE, RESTARTED SEVERAL TIMES. CAMERA SOFTWARE DID NOT RESET IF THERE IS SOFTWARE. CAMERA DOES NOT COME ON. FAILURE OF CAMERA CREATES AN UNSAFE CONDITION WHEN BACKING BECAUSE THE DRIVER IS ACCUSTOMED TO THIS ORIGINAL SAFETY FEATURE.

Components: VISIBILITY/WIPER

June 15, 2021
NHTSA ID Number: 11421123
Consumer Location: FAIRMONT, WV
VIN: JM3KFBCL3H0****

Summary of Complaint

The front wipers stopped working. Fuse is ok. No power to wiper motor. Washer still works. Rear wiper works.

Components: UNKNOWN OR OTHER

May 23, 2021
NHTSA ID Number: 11418247
Consumer Location: CHARLOTTE, NC
VIN: JM3KFACL9H0****

Summary of Complaint

The entertainment display starts going haywire when the car is stopped. Changes channels on and inputs totally randomly. Very dangerous when I start driving. Cuts off phone calls etc.This happens everyday since I purchased the vehicle about six months ago.

Components: VISIBILITY/WIPER

May 02, 2021
NHTSA ID Number: 11414917
Consumer Location: OLD HICKORY, TN
VIN: JM3KFADL2H0****

Summary of Complaint

MY SUNROOF JUST EXPLODED WHILE I WAS DRIVING DOWN THE ROAD. I HAVE A DASH CAM WHICH CAPTURED ABSOLUTELY NOTHING IMPACTING THE GLASS. IT JUST BURST'.

Components: FUEL/PROPULSION SYSTEM

April 10, 2021
NHTSA ID Number: 11407948
Consumer Location: MASSILLON, OH
VIN: JM3KFBCL1H0****

Summary of Complaint

DRIVING ON EXPRESSWAY 65MPH WITH JUST UNDER A QUARTER TANK OF GAS AND ENGINE CUT OFF ON ITS OWN. MY SON WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD, BUT WAS VERY DANGEROUS AS IT WAS A VERY BUSY HIGHWAY. I FEEL THAT THE FUEL PUMP IS DEFECTIVE AT HIGHWAY SPEEDS. HAD VEHICLE IMMEDIATELY TOWED TO CLOSEST DEALER. I WAS CHARGED A DIAGNOSTIC FEE. AGAIN, I FEEL IT IS A WEAK DESIGN OF THE FUEL PUMP AND DANGEROUS TO DRIVE AT HIGHWAY SPEEDS.

Components: ELECTRICAL SYSTEM VEHICLE SPEED CONTROL ENGINE

February 27, 2021
NHTSA ID Number: 11403642
Consumer Location: HOBART, IN
VIN: JM3KFBDL5H0****

Summary of Complaint

THE CAR STALLED WHILE IN MOTION ON THE HIGHWAY WITH 56 MILES LEFT IN THE GAS TANK. THIS CAUSED A VERY DANGEROUS SITUATION DUE TO THE FACT THAT I COULD NOT ACCELERATE AT ALL, AS THE TRAFFIC WAS SPEEDING PAST. I HAD TO COAST THROUGH TRAFFIC TO THE SAFETY OF THE SHOULDER OF THE ROAD. ONCE THE VEHICLE CAME TO A STOP, IT WOULDN'T RESTART AND IT SEEMED AS IF IT NEVER ACTUALLY STOPPED TRYING TO RESTART. I NOTICED A FEW THINGS DURING THIS SITUATION. 1. THE CHECK ENGINE LIGHT CAME ON 2. ALL THE DASH BOARD LIGHTS APPEARED TO COME ON 3. THE EMERGENCY BRAKE AND HOLD BUTTON FOR CITY PARKING BRAKE WERE FLASHING AT THE CENTER COUNSEL 4. THE DASHBOARD WARNINGS ROTATED BETWEEN, CITY PARKING BRAKE, PARKING BRAKE, CRUISE SYSTEM DISABLED 5. THE BATTERY FINALLY DIED AFTER SEVERAL MINUTES OF THIS HAPPENING MY FAMILY AND I WERE BROUGHT TO SAFETY BY A STATE TROOPER AND HAD THE VEHICLE TOWED TO A GAS STATION. WE FILLED THE GAS TANK, JUMPED THE CAR AND IT HAS NOT HAD THE ISSUE SINCE. UNFORTUNATELY THE REAR LIFT GATE HAS ONLY WORKED ONE TIME AFTER THE EVENT BUT I AM NOT SURE WHAT IS GOING ON THERE. I HAD THIS SAME ISSUE HAPPEN ONCE IN 2019, AND THE VEHICLE RESTARTED. I TOOK IT TO A MAZDA DEALER AND THEY SAID IT MAY HAVE BEEN BAD GASOLINE. THE VEHICLE ISSUE SEEMS TO MATCH A SIMILAR ISSUE MENTIONED IN RECALL 3719F.

Components: ELECTRICAL SYSTEM BACK OVER PREVENTION

March 07, 2020
NHTSA ID Number: 11398465
Consumer Location: SOUTH EUCLID, OH
VIN: JM3KFACL5H0****

Summary of Complaint

THE INFOTAINMENT DISPLAY WILL REBOOT CONTINUOUSLY, IN WEATHER BELOW 60 DEGREES, AND WILL NOT STABILIZE UNTIL THE CAR IS WARMED. DURING THIS TIME YOU ARE UNABLE TO ACCESS ANY OF THE FEATURES. THIS CAN TAKE 20 MINUTES OR MORE. IT HAS BEEN AN ISSUE FOR ABOUT A YEAR, AND OTHERS HAVE HAD THE SAME PROBLEM WITH NO RESOLUTION OR EXPLANATION.

Components: ENGINE

January 07, 2021
NHTSA ID Number: 11395226
Consumer Location: BLUE BELL, PA
VIN: JM3KFBCL4H0****

Summary of Complaint

LOSS OF POWER TO A COMPLETE SHUTDOWN WHILE AT HIGHWAY SPEEDS OF 60-70MPH WITH FUEL TANK READING 30 MILES TO EMPTY. TOW WAS NECESSARY TO DEALERSHIP. REPLACED FUEL PUMP. 2ND OCCURRENCE WITH 60 MILES TO EMPTY. BROKE DOWN AGAIN WHILE AT HIGHWAY SPEEDS. TOWED A SECOND TIME TO DEALERSHIP. REPLACE HIGH/LOW FUEL PUMP. WAS INSTRUCTED NOT TO OPERATE VEHICLE BELOW 1/4 TANK OF FUEL. MAJOR SAFETY ISSUE WHILE AT HIGHWAY SPEEDS WITH DIFFICULTY MOVING TO A SAFE AREA. SEEMS TO BE A DESIGN OR FUEL PUMP ISSUE.

Components: ENGINE FUEL/PROPULSION SYSTEM

January 12, 2021
NHTSA ID Number: 11388676
Consumer Location: MORGANVILLE, NJ
VIN: JM3KFBBL5H0****

Summary of Complaint

WITHOUT ANY WARNING, WHILE DRIVING ON A HIGHWAY AT APPROXIMATELY 65 MPH, THE CAR SUDDENLY STALLED. THANKFULLY, ON BOTH OCCASIONS, I WAS ABLE TO AVOID AN ACCIDENT AND PULL OVER TO THE SIDE OF THE ROAD. COINCIDENTALLY, I ALSO OWN A 2018 MAZDA CX-5 AND IN OCTOBER OF 2019, I RECEIVED A RECALL NOTICE (3719F, NHTSA #19V-497) FOR THE 2018 CAR. THE DESCRIPTION IN THE RECALL SOUNDS LIKE THE EXACT ISSUE I HAVE FACED WITH MY 2017 MAZDA YET THERE IS NO RECALL AS OF NOW ON MY 2017.

Components: ENGINE FUEL/PROPULSION SYSTEM

July 15, 2019
NHTSA ID Number: 11388675
Consumer Location: MORGANVILLE, NJ
VIN: JM3KFBBL5H0****

Summary of Complaint

WITHOUT ANY WARNING, WHILE DRIVING ON A HIGHWAY AT APPROXIMATELY 65 MPH, THE CAR SUDDENLY STALLED. THANKFULLY, ON BOTH OCCASIONS, I WAS ABLE TO AVOID AN ACCIDENT AND PULL OVER TO THE SIDE OF THE ROAD. COINCIDENTALLY, I ALSO OWN A 2018 MAZDA CX-5 AND IN OCTOBER OF 2019, I RECEIVED A RECALL NOTICE (3719F, NHTSA #19V-497) FOR THE 2018 CAR. THE DESCRIPTION IN THE RECALL SOUNDS LIKE THE EXACT ISSUE I HAVE FACED WITH MY 2017 MAZDA YET THERE IS NO RECALL AS OF NOW ON MY 2017.

Components: ELECTRICAL SYSTEM

July 31, 2017
NHTSA ID Number: 11385594
Consumer Location: CARROLLTON, TX
VIN: JM3KFBDL2H0****

Summary of Complaint

KNOWN GHOSTING ISSUE CAUSED BY MANUFACTURING AND DIAGNOSED BY MAZDA. THE LIGHTS INSIDE FLICKER, THE RADIO/NAVIGATION/TELEPHONE (BLUETOOTH) STARTS, STOPS, AND MOVES AS IT WANTS TO. THIS CAUSES DISTRACTIONS AND IS UNSAFE WHILE DRIVING. THERE ARE RECALLS ON OTHER MODEL CARS FOR THIS, HOWEVER, MAZDA WON'T FIX MY CAR EVEN THOUGH THEY ACKNOWLEDGE THIS WAS A MANUFACTURING PROBLEM.

Components: ELECTRICAL SYSTEM UNKNOWN OR OTHER

December 25, 2019
NHTSA ID Number: 11384491
Consumer Location: Unknown
VIN: JM3KFBDL0H0****

Summary of Complaint

MAZDA INFOTAINMENT SYSTEM MALFUNCTION, THE INFOTAINMENT SYSTEM KEEPS REBOOTING WHILE DRIVE, STATIONARY, IN MOTION & ON A CITY/HIGHWAY, USING THE NAVIGATION SYSTEM BECOMES DANGEROUS, CAN'T USE THE INFOTAINMENT SYSTEM AT ALL.

Components: UNKNOWN OR OTHER

November 25, 2020
NHTSA ID Number: 11377219
Consumer Location: TUCSON, AZ
VIN: JM3KFBCL4H0****

Summary of Complaint

THE SUNROOF ON MY MAZDA CX-5 JUST SHATTERED FOR NO REASON. NOTHING HIT IT. IT JUST SHATTERED ALL OF THE SUDDEN WHILE I WAS DRIVING ON A HIGHWAY.

Components: EXTERIOR LIGHTING

September 18, 2020
NHTSA ID Number: 11375199
Consumer Location: MOHNTON, PA
VIN: JM3KFBDL4H0****

Summary of Complaint

REAR BUMPER MARKER IS NOT DONE PROPERLY BECAME DETACHED WHILE STATIONARY. MY FRIEND HAS THIS CX-5 2017 AND SAME THING HAPPENED TO HIS CAR.

Components: VISIBILITY/WIPER

October 17, 2020
NHTSA ID Number: 11365159
Consumer Location: CRANSTON, RI
VIN: JM3KFBCLXH0****

Summary of Complaint

I HAVE A 2017 MAZDA CX5 TOURING MODEL, WITH 39K MILES. THE WINDSHIELD WIPERS FAILED ON 10/16/2020. MY DEALER PICKED UP MY CAR TODAY, AND DETERMINED THAT THE BODY CONTROL MODULE FAILED. SINCE MY CAR WAS OUT OF ORIGINAL WARRANTY, I HAD TO PAY THE $100 DEDUCTIBLE FROM THE EXTENDED WARRANTY PURCHASED WHEN THE CARE WAS NEW, FROM THE MAZDA DEALER. NOW, CONSIDERING THE 187,000 MAZDA 3'S RECALLED FOR THE SAME FAILURE, I AM OUTRAGED THAT I HAD TO PAY ANYTHING FOR THIS REPAIR. IF THIS FAILURE HAPPENED WHILE DRIVING IN SNOW OR RAIN, THE SAFETY OF MY FAMILY WOULD HAVE BEEN AT SIGNIFICANT RISK. THIS FAILURE CAME OUT OF NO WHERE, THERE WERE NO PRIOR ISSUES WITH THE FRONT WINDSHIELD WIPERS. I WAS AT A LOCAL LOWES SHOPPING, AND WHEN I WENT TO CLEAN THE WINDSHIELD, THE FLUID DISPENSED, BUT THE WIPERS WOULD NOT ACTIVATE. I DID CHANGE THE PROPER FUSE, BUT THAT HAD NO POSITIVE EFFECT. ALSO, I NOTED THAT 187,000 MAZDA 3 MODELS WERE RECALLED FOR THE SAME MODULE FAILURE.

Components: STRUCTURE UNKNOWN OR OTHER

October 06, 2020
NHTSA ID Number: 11363175
Consumer Location: BROCKPORT, NY
VIN: JM3KFBCL6H0****

Summary of Complaint

DRIVING ON A HIGHWAY @ 65 MPH (NO OTHER VEHICLES AROUND & NOT UNDER A BRIDGE) WHEN WITHOUT WARNING, THE MOONROOF EXPLODED OUTWARD. SOME GLASS PIECES FELL INTO THE VEHICLE, BUT THE MAJORITY EXPLODED OUTWARD.

Components: STRUCTURE

March 04, 2019
NHTSA ID Number: 11351339
Consumer Location: LOWELL, AR
VIN: JM3KFBDL6H0****

Summary of Complaint

PAINT ON SOUL RED CHIPPING AND FLAKING VERY EASILY.

Components: SERVICE BRAKES VISIBILITY/WIPER

August 14, 2020
NHTSA ID Number: 11350255
Consumer Location: PLAINVIEW, NY
VIN: JM3KFBDL5H0****

Summary of Complaint

REAR DRUMS AND CALIPER FAILURES AT 20,000 MILES

Components: VISIBILITY/WIPER

June 19, 2020
NHTSA ID Number: 11350256
Consumer Location: PLAINVIEW, NY
VIN: JM3KFBDL5H0****

Summary of Complaint

WINDSHIELD WIPER WATER PUMP FAILURE

Components: STRUCTURE

July 02, 2020
NHTSA ID Number: 11338267
Consumer Location: MINNEAPOLIS, MN
VIN: JM3KFBDL2H0****

Summary of Complaint

RED PAINT CHIPS EXTREMELY EASILY. HAVE HAD THIS CAR FOR LESS THAN ONE YEAR AND DRIVEN LESS THAN 5,000 MILES BUT HAVE LOTS OF CHIPS ON THE HOOD, FENDERS, ROOF AND DOORS. GIVEN THIS PAINT IS AN EXTRA CHARGE I WOULD NOT EXPECT THIS. DROVE MY PREVIOUS VEHICLE FOR 10 YEARS AND DIDN'T HAVE AS MANY PAINT CHIPS AS I DO ON THIS AFTER ONLY A YEAR.

Components: SUSPENSION

June 19, 2020
NHTSA ID Number: 11331419
Consumer Location: ELY, NV
VIN: JM3KFBCL2H0****

Summary of Complaint

RATTLE/ KNOCKING SOUND AS FRONT SUSPENSION MOVES UP/DOWN. NOISE COMES FROM AROUND THE UPPER FRONT STRUTS. THIS SOUND CAN IS BE HEARD CLEARER AT HIGHWAY SPEEDS.

Components: SEATS

June 05, 2020
NHTSA ID Number: 11328613
Consumer Location: FALLSTON, MD
VIN: JM3KFBDL0H0****

Summary of Complaint

DRIVERS SEAT FEELS LIKE SPRINGS OR COILS PUSHING ON MY TAIL BONE AND LUMPS THAT HURT THIGH PART OF LEG. FEELS LIKE SOMETHING COULD BE LOOSE AS THE LUMPS GO FROM TAIL BONE, WHOLE BOTTOM LIKE A BAR ACROSS SEAT TO THIGHS TO JUST TAIL BONE. THIS IS THERE ALL THE TIME FROM JUST GETTING INTO CAR AND GETS WORSE BECAUSE IT REALLY IS PUSHING ON BOTTOM. SEEMS LIKE SEATING COIL OR FRAME COULD BE PROBLEM. I DID RETURN TO DEALER BUT NO ONE THERE COULD FEEL IT. IT IS STILL UNDER WARRANTY. NO PICTURES AS NOT VISIBLE HAPPENS ONLY WHEN SEATING ON IT. THIS PROBLEM COULD CAUSE INJURY TO MY SPINE/BACK. *TR

Components: VISIBILITY/WIPER

March 16, 2020
NHTSA ID Number: 11318358
Consumer Location: SHARON, MA
VIN: JM3KFBCL8H0****

Summary of Complaint

WHILE DRIVING DOWN THE HIGHWAY IN MY 2017 CX5, THE SUNROOF EXPLODED SENDING GLASS THROUGHOUT THE CAR. IT WAS A SUNNY DAY, AND NO APPARENT DEBRIS FLEW UP FROM THE ROAD. EXTREMELY SCARY INCIDENT.

Components: ELECTRICAL SYSTEM UNKNOWN OR OTHER

January 15, 2020
NHTSA ID Number: 11299686
Consumer Location: CARROLLTON, TX
VIN: JM3KFBDL2H0****

Summary of Complaint

CODES APPEAR ON THE DASHBOARD SHOWING BRAKE DYSFUNCTION, SMART BRAKE SYSTEM DISABLED, MASTER ERRORS, AND MULTIPLE OTHER ERROR MESSAGES. NAVIGATION TURNS ON BY ITSELF AND FLASHES AND MOVES OR CHANGES LOCATIONS. THE VEHICLE WILL BRAKE BY ITSELF WHILE DRIVING ON THE FREEWAY WHEN NOTHING ELSE IS AROUND NEAR ME (AT THE TIME) AND WILL DRIVE TO THE SIDE AT LIGHTS WHEN OTHER CARS ARE THERE.

Components: STRUCTURE

October 01, 2018
NHTSA ID Number: 11298941
Consumer Location: Unknown
VIN: JM3KFBBL2H0****

Summary of Complaint

TL* THE CONTACT OWNS A 2017 MAZDA CX-5. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE REAR PASSENGER OVER SENDER DETACHED FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A DEALER (FAIRWAY MAZDA LOCATED AT 10101 ABERCORN EXTENTION, SAVANNAH, GA 31406 PHONE NUMBER 912-927-1000) WHO DID NOT DETERMINE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED TWICE WITH THE FRONT PASSENGER SIDE, AS WELL AS THE FRONT DRIVER SIDE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO WAS ABLE TO MOUNT THE PASSENGER AND DRIVER SIDE UP WITH TEMPORARY WIRING UNTIL A PERMANENT REPAIR WAS ABLE TO BE PROVIDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WERE UNABLE TO ASSIST WITH THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

Components: SERVICE BRAKES

January 03, 2020
NHTSA ID Number: 11296887
Consumer Location: QUEENS VILLAGE, NY
VIN: JM3KFBDL3H0****

Summary of Complaint

HELLO, THIS CAR WAS LEASED BACK IN OCT 2017 AS A BRAND NEW CAR FROM GARDEN CITY MAZDA (NY). SIX MONTHS AGO (JULY 2019), WE BROUGHT THE CAR TO THE SERVICE TO CHECK THE HUGE VIBRATIONS WHEN BRAKING. THEY FOUND A LEFT REAR BRAKE CALIPER WAS LEAKING AND FAILED CAUSED PLATE (ROTOR) AND PAD DAMAGE. CAR WAS ONLY DONE 5731 MILES. THEY HAVE REPLACED THE LEFT REAR ROTOR, PADS AND CALIPER. THEN RESURFACED (RR) ROTOR AND PADS. AFTER 6 MONTHS TODAY (JAN 3RD 2020), WE HAD TO TAKE THE CAR TO THE SERVICE BECAUSE OF THE VIBRATIONS RE-OCCURRING WHEN BRAKING AS IT WAS VERY CONCERNING. CAR IS DONE 9744 MILES TO DATE. AND THIS TIME IT WAS BOTH FRONT BRAKE PLATES (ROTORS) AND PAD ARE WORN OUT. THIS CAR IS ALMOST DAILY DRIVEN (4-5 DAYS A WEEK) AND HAVE LOW MILEAGE DUE TO THE LOW DISTANCE (+-10 MILES/DAY) IT WAS DRIVEN PER DAY. AND WE HAD TO CHANGE THE BRAKES TWICE WITHIN LESS THAN 10K MILES. MAZDA SERVICE AND MAZDA (MANUFACTURER) CLAIMS THIS IS DUE TO REGULAR WEAR AND TEAR AND CAR MUST BE SITTING THERE FOR A LONG. WHICH I DO NOT BELIEVE IS A VALID STATEMENT FROM MAZDA AS AN EXPERIENCE CAR OWNER AND A DRIVER. I HAD OTHER CARS THAT WERE SITTING ON MY DRIVE WAY LONGER THAN THIS CAR AND NEVER HAD THIS MANY BRAKE ISSUES. BRAKE FAILURES ARE VERY DANGEROUS AND PUT EVERYONE AT RISK. MY CONCERN IS THAT THE BRAKE COMPONENTS USED IN 2017 MAZDA CX5 IS NOT UP TO US CONSUMER SAFETY STANDARDS AND NOT SUITABLE FOR THE WEATHER CONDITIONS WHERE THE VEHICLES WERE SOLD. REALLY APPRECIATE IF YOU CAN INVESTIGATE THIS ISSUE FURTHER AND I HOPE THAT WILL HELP SO MANY CONSUMERS USING THESE VEHICLES TODAY AND FUTURE. FOUND MORE COMPLAINS ON: HTTP://WWW.CARPROBLEMZOO.COM/MAZDA/CX-5/BRAKE-DISC-PADS-PROBLEMS.PHP THANKS VERY MUCH, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Components: STRUCTURE

October 09, 2019
NHTSA ID Number: 11267537
Consumer Location: ROCHESTER, NY
VIN: JM3KFBCLXH0****

Summary of Complaint

2017 MAZDA CX-5 WITH SOUL RED METALLIC PAINT, ONLY 19000 MILES IS EXHIBITING SMALL CHIPS IN THE PAINT. WE ARE NOTICING CHIPS ON THE HOOD, ROOF, FRONT SIDE PANELS AND DOORS. NORMAL DRIVING CONDITIONS IN UPSTATE NY. WE HAD A 2014 CX-5 WITH THE SAME COLOR AND THIS DID NOT HAVE THE SAME PROBLEM. WE EVEN PAID AN EXTRA $595 FOR THIS SPECIAL 'PAINT' THAT NOW LOOKS HORRIBLE!

Components: UNKNOWN OR OTHER

July 20, 2019
NHTSA ID Number: 11241590
Consumer Location: MIDDLE RIVER, MD
VIN: JM3KFBDLXH0****

Summary of Complaint

WHILE I WAS DRIVING DOWN THE ROAD AT APPROXIMAELY 40 - 50 MPH MY 2017 MAZDA CX5 SUNROOF EXPLODED. I WAS NOT NEAR AN OVERPASS NOR WHERE THERE ANY VEHICLES AROUND ME. AFTER THE EXPLOSION, I CHECK TO MAKE SURE IT WAS NOT MY TIRES, NEXT I CHECKED M WINDOWS AND PULLED ON THE SHOULDER OF THE ROAD. I EXITED THE VEHICLE AND WALKED AROUND CHECKING TO SEE IF ANYTHING WAS BROKEN. WHEN I LOOKED ON MY ROOF, I SAW THE SUNROOF HAD EXPLODED. THANKFULLY, I HAD MY SUNROOF VISOR CLOSED. SINCE MY SUV WAS UNDER 2 YEARS OLD I IMMEDIATELY CALLED THE CAR DEALERSHIP AND WAS TOLD TO COME IN. OF COURSE WHEN I GOT THERE THEY SAID THEIR SERVICE DEPARTMENT WAS CLOSED AND THEY DID NOT HAVE ANY LOANERS SIGNED IN. I WAS ADVISED THAT WINDOWS ARE NOT COVERED UNDER WARRANTIES AND SHOULD CALL SAFELITE (THAT IS AN ENTIRELY DIFFERENT STORY). AFTER I MANAGED TO PUSH DOWN THE BROKEN GLASS SO IT WOULD NOT FLY ONTO ANOTHER VEHICLE AS I DROVE I HEARD THE SHATTERED GLASS SLIDING ACROSSED MY ROOF AND DOWN THE METAL SIDES. IT WAS NOT A GOOD EXPERIENCE. THE DEALER SAID THERE WERE NO RECALLS AND THAT SOMETIMES THESE THINGS HAPPEN AND NOBODY REALLY KNOWS WHY.

Components: FUEL/PROPULSION SYSTEM

November 08, 2018
NHTSA ID Number: 11231550
Consumer Location: COLUMBIA, MO
VIN: JM3KFBBL7H0****

Summary of Complaint

WHILE DRIVING SOUTHBOUND ON I-75 NORTH OF NORTH FT. MEYERS, FL THE VEHICLE STUTTERED SLIGHTLY AND STALLED, WITH JUST ENOUGH TIME TO PULL TO THE RIGHT SHOULDER AND PARK. IT WOULD NOT RESTART AND APPEARED TO BE OUT OF FUEL, THOUGH THE GAUGE INDICATED APPROX. 1/4 FULL. THE MAZDA EMERGENCY ROAD SERVICE NUMBER WAS CALLED AND THEY DISPATCHED A SERVICE VEHICLE. AT THE SAME TIME THE MECHANIC ARRIVED, A FL ROAD RANGER ALSO ARRIVED AND PUT ONE GALLON OF GAS IN THE VEHICLE. WE WERE ABLE TO RESTART THE VEHICLE THEN AND DRIVE TO THE NEXT EXIT WHERE WE PUT IN JUST 10 GALLONS TO FILL THE TANK COMPLETELY. WE THEN PROCEEDED TO AN AUTO PARTS STORE (AT THE RECOMMENDATION OF THE MECHANIC) WHERE THEY PERFORMED A DIGITAL ENGINE SCAN AND FOUND THERE WERE NO MALFUNCTIONS DETECTED. WE REQUESTED OUR DEALER PERFORM THIS SCAN AGAIN THE NEXT TIME WE WENT IN FOR SERVICE ON MAY 16, 2019. THIS DEALER IN COLUMBIA, MO (MACHEN MAZDA) CLAIMED THEY FOUND NO PROBLEMS.)

Components: SERVICE BRAKES

June 01, 2019
NHTSA ID Number: 11222457
Consumer Location: AMHERST, NY
VIN: JM3KFBDL2H0****

Summary of Complaint

ROTORS BEGAN SHOWING SIGNS OF IRREGULAR WEARING AT 15K MILES, CAUSING THE VEHICLE TO SHAKE UNCONTROLLABLY WHEN BRAKING. THE DEALERSHIP INDICATED THAT THIS WAS NORMAL WEAR AND TEAR AND INCLEMENT WEATHER. HOWEVER, THERE IS A VAST NUMBER OF REPORTS ONLINE WITH IDENTICAL ISSUES, OCCURRING AROUND 25K MILES, WHICH APPEAR TO BE RELATED TO DEFECTIVE BRAKE PADS OUT OF THE FACTORY.

Components: POWER TRAIN

February 09, 2019
NHTSA ID Number: 11179926
Consumer Location: BLOOMFIELD, CT
VIN: JM3KFACL0H0****

Summary of Complaint

THE SHIFT LOCK LEVER ON THE TRANSMISSION GEAR SELECTOR GETS STUCK WHEN ITS COLD.

Components: UNKNOWN OR OTHER

January 10, 2019
NHTSA ID Number: 11166432
Consumer Location: TOBYHANNA, PA
VIN: JM3KFBBL0H0****

Summary of Complaint

ABOUT 6 MONTHS AGO HAD A SENSOR REPLACED THAT AFFECTED ALL THE BRAKING SYSTEMS. ALL INDICATORS HAD COME ON MY DASHBOARD (ABS, EMERGENCY PARKJNG BRAKE ETC...). THAT SEEMED TO FIX THE ISSUE. FORWARD 6 MONTHS AND SAME ISSUE ALL LIGHTS ON DASHBOARD FOR BAKING SYSTEMS ARE LIT UP. EXCEPT THIS TIME IT US AFFECTING THE ACCELERATION WHEN LIGHTS FIRST COME ON. WAS AT AN INTERSECTION WHEN THE LIGHTS START TO BLINK ON THE DASHBOARD. THE INTERSECTION LIGHT TURNED GREEN I PRESSED ON THE GAS AND THE CAR CHUGGED ALONG FOR ABOUT 30 SECONDS. I TURNED ON MY HAZARDS AND WENT TO PULL OFF TO THE SIDE WHEN THE DASHBOARD LIGHT WENT TO STEADY AND I COULD ACCELERATE. THIS ALL HAPPENED AFTER THE SERVICE TEAM AT THE DEALERSHIP LOOKED AF IT AND "FIXED" WHAT WAS WRONG AT A COST OF OVER 200 TO ME. NOW THEY ARE SAYING SOME HARNESS OR SOMETHING IN THE REAR NEEDS TO BE REPLACED.

Components: UNKNOWN OR OTHER

December 25, 2018
NHTSA ID Number: 11163596
Consumer Location: GLENDALE, CO
VIN: JM3KFBDL4H0****

Summary of Complaint

I WAS DRIVING AT 60MPH ON AN OPEN HIGHWAY, NO ONE IN FRONT, BACK OR TO THE SIDE OF ME WHEN SUDDENLY I HEARD AN EXPLOSION SOUND AND AND THE SUNROOF GLASS BEGAN TO POUR ON MY COUSIN, HIS WIFE AND ME. I PULLED OVER TO INSPECT THE OUTSIDE OF THE CAR. IT WAS OBVIOUS BY THE WAY THAT THE GLASS WAS BLOWN OUTWARD THAT THE GLASS EXPLODED AND WAS NOT "CAUSED BY A ROCK" (THE DEALER INSISTED IT WAS CAUSED FROM A PEBBLE)

Components: UNKNOWN OR OTHER

December 17, 2018
NHTSA ID Number: 11162116
Consumer Location: CYPRESS, TX
VIN: JM3KFACL2H0****

Summary of Complaint

I WAS DRIVING DOWN THE HIGHWAY ABOUT 70MPH ON A SUNNY DAY ABOUT 71F WITH MY SUNSHADE OPEN, NO CARS NEARBY. ALL OF A SUDDEN I HEARD THIS LOUD POP, EXPLOSION LIKE, MY SUNROOF HAD SHATTERED! GLASS WENT EVERYWHERE ON ME, PASSENGER SEAT, BACKSEAT. I DUCKED, FORTUNATELY THERE WERE NO CARS AROUND ME THAT COULD'VE LED TO A WRECK. I CLOSED MY SUN SHADE AND DROVE STRAIGHT TO THE NEAREST DEALERSHIP. THE EXPLOSION WAS SO LOUD IT CAUSED ME EAR PAIN THAT LATER PROGRESSED TO MASSIVE HEADACHE.

Components: UNKNOWN OR OTHER

December 16, 2018
NHTSA ID Number: 11161805
Consumer Location: SARASOTA, FL
VIN: 4T1CE38P56U****

Summary of Complaint

THE VEHICLE GAVE THREE BEEPS AND THE BREAK EMERGENCY LIGHT INDICATOR CAME ON. THE CAR DOESN'T EVEN HAVE 11,000 MILES ON IT YET AND IT IS A BRAND NEW 2017. LUCKILY I WAS JUST LEAVING THE HOUSE TO GO SHOPPING AND DID NOT GET ONTO A MAJOR THOROUGHFARE YET. THE MANUAL INDICATES THAT I SHOULD NOT DRIVE ANYWHERE BECAUSE THE BRAKES CAN FAIL AT ANY MOMENT AND TO IMMEDIATELY CONTACT THE DEALER, BUT IT'S A SUNDAY SO I CAN'T DO THAT. THE BRAKE PEDAL SOUNDS LIKE AIR IS COMING OUT OF IT WHEN I PRESS IT DOWN AND IT HAS A LOT OF GIVE.

Components: SERVICE BRAKES, HYDRAULIC VEHICLE SPEED CONTROL SERVICE BRAKES

November 26, 2018
NHTSA ID Number: 11154258
Consumer Location: TUCSON, AZ
VIN: JM3KFABL0H0****

Summary of Complaint

YESTERDAY MY WIFE TRIED TO STOP OUR CX5 IN OUR DRIVEWAY BUT IT KEPT A SLOW GLIDE FOR A FEW YARDS THUS CRASHING INTO OUR GARAGE DOOR. SHIFTING INTO PARK A 2ND TIME (1ST TIME DIDN'T WORK) AND POUNDING THE BRAKE PEDAL FINALLY STOPPED THE VEHICLE AFTER PUSHING IN THE GARAGE DOOR A FEW FEET. ENGINE REMAINED IN LOW IDLE (NO ACCELERATION) AND BRAKE FEEDBACK WAS NORMAL (NOT MUSHY) THE WHOLE TIME. THIS IS 2ND OCCURRENCE. FIRST OCCURRENCE WAS ABOUT 6 MONTHS AGO AS THE CX5 GLIDED PART WAY INTO AN INTERSECTION. ALL SYMPTOMS LISTED ABOVE WERE EXACTLY THE SAME.

Components: ELECTRICAL SYSTEM UNKNOWN OR OTHER

April 11, 2018
NHTSA ID Number: 11152161
Consumer Location: SARASOTA, FL
VIN: JM3KFBDL3H0****

Summary of Complaint

THE BACK UP CAMERA FAILS TO OPERATE AT TIMES FOR A DAY OR HALF A DAY. SOMETIMES IT APPEARS BLACK AND OTHER IT JUST SHOWS THE VOLUME WITH AN X OVER IT, BUT NO PICTURE OF THE REAR. I HAVE CHECKED EACH TIME AND THERE IS NOTHING BLOCKING THE CAMERA IN THE REAR. THE FIRST TIME IT OCCURRED THERE WAS JUST A FEW THOUSAND MILES, THEN AGAIN ABOUT 5,000 AND THEN AGAIN AT 9465 MILES. I WAS IN PARK WITH FOOT ON THE BRAKE AND IN REVERSE. NO IMAGE APPEARED AND THEN WHEN BACKING UP IN MOTION IT DID NOT WORK EITHER. IT HAS HAPPENED OVER 3 TIMES IN THE FIRST 10 MONTHS OF OWNING THE VEHICLE AND THE DEALER WILL NOT FIX IT BECAUSE THEY CANNOT REPRODUCE IT. IT IS INTERMITTENT. THE CAR HAD A SIMILAR PROBLEM WITH THE FRONT CAMERA WHICH WAS FINALLY REPLACED AFTER 7 MONTHS AFTER MY MANY TRIPS TO DEALERS. IT WAS REPORTED TO YOU ALSO.

Components: POWER TRAIN

October 18, 2018
NHTSA ID Number: 11141351
Consumer Location: STATEN ISLAND, NY
VIN: JM3KFBDL1H0****

Summary of Complaint

MY CAR UNEXPECTEDLY ACCELERATED ONCE ABOUT A MONTH AGO.AND TODAY 10/18/2018 IN PARKING BOTH TIMES. I AVOIDED HITING A VEHICLE EACH TIME BY QUICKLY STOMPING ON MY BRAKES.TODAY I TOUCHED ANOTHER CAR.LUCK HAD IN STOPPED IN TIME WITH NO DAMAGE. I WAS PARKING REARWARD THE FIRST TIME AND FORWARD TODAY 10/18/2018 IN MOTION.ON A CITY STREET.

Components: STRUCTURE

September 06, 2018
NHTSA ID Number: 11132259
Consumer Location: SISTERS, OR
VIN: JM3KFBDL0H0****

Summary of Complaint

EVERY TIME SMALL ROAD GRAVEL HITS PAINT, THE PAINT CHIPS. THE CAR IS LESS THAN A YEAR OLD AND HAS AT LEAST 20 CHIPS ON THE HOOD. THE CHIPS ARE ENOUGH TO EVENTUALLY RUST THE METAL. THE PAINT COLOR IS RED.

Components: VEHICLE SPEED CONTROL SERVICE BRAKES

August 15, 2018
NHTSA ID Number: 11122006
Consumer Location: GLENVIEW, IL
VIN: JM3KFBDLBH0****

Summary of Complaint

MY VEHICLE WAS ON A CITY STREET BEHIND A CAR WHICH WAS AT A STOP SIGN. I STEPPED ON THE BRAKE PEDAL, BUT MY CX5 DID NOT SLOW TO A STOP, BUT KEPT GOING AT A STEADY SPEED TOWARD THE CAR AHEAD. MY CAR SUDDENLY STOPPED ABOUT 5 FEET FROM THE CAR AHEAD. MY FOOT WAS ON THE BRAKE PEDAL THE WHOLE TIME. THIS HAPPENED TWICE. ANOTHER TIME I WAS STOPPED BEHIND A CAR MAKING A LEFT TURN . WITH MY FOOT N THE BRAKE PEDAL MY VEHICLE MOVED ABOUT 3 OR 4 FEET AND STOPPED BEFORE HITTING THE CAR IN FRONT.

MAZDA CX-5 Sold

mazda cx-5 2013 vin jm3ke2cexd0135092
2013 MAZDA CX-5 Weather Unknown
JM3KE2CEXD0135092
mazda cx-5 2013 vin jm3ke4ce5d0116641
2013 MAZDA CX-5 Collision Run & Drive
JM3KE4CE5D0116641
mazda cx-5 2013 vin jm3ke2dexd0159312
2013 MAZDA CX-5 Collision Run & Drive
JM3KE2DEXD0159312