2018 MAZDA CX-5 VIN: JM3KFADM4J1309435

TBD
Condition
Starts
Damage
Collision
Title
Salvage

VIN JM3KFADM4J1309435 Decoding Mazda Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

MAZDA

Manufacturer Name

MAZDA MOTOR CORPORATION

Model

CX-5

Model Year

2018

Plant City

HOFU

Trim

Grand Touring

Vehicle Type

MULTIPURPOSE PASSENGER VEHICLE (MPV)

Plant Country

JAPAN

Plant Company Name

Mazda Motor Corporation

Plant State

YAMAGUCHI

Series2

Wagon Body Type

Base Price ($)

29645

Body Class

Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)

Doors

4

Gross Vehicle Weight Rating From

Class 1C: 4,001 - 5,000 lb (1,814 - 2,268 kg)

Wheel Base (inches) From

106.2

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Number of Wheels

4

Wheel Size Front (inches)

19

Wheel Size Rear (inches)

19

Steering Location

Left-Hand Drive (LHD)

Number of Seats

5

Transmission Style

Automatic

Transmission Speeds

6

Drive Type

4x2

Axles

2

Engine Number of Cylinders

4

Displacement (CC)

2500.0

Displacement (CI)

152.55936023683

Displacement (L)

2.5

Engine Model

PY Cylinder Deactivation

Engine Power (kW)

139.4459

Fuel Type - Primary

Gasoline

Engine Configuration

In-Line

Engine Brake (hp) From

187

Engine Manufacturer

Mazda

Seat Belt Type

Manual

Curtain Air Bag Locations

1st and 2nd Rows

Front Air Bag Locations

1st Row (Driver and Passenger)

Side Air Bag Locations

1st Row (Driver and Passenger)

Anti-lock Braking System (ABS)

Standard

Electronic Stability Control (ESC)

Standard

Traction Control

Standard

Tire Pressure Monitoring System (TPMS) Type

Direct

Active Safety System Note

Mazda Advanced Keyless Entry and Start System: Standard; Rear Cross Traffic Alert: Standard; Electronic parking brake: Standard; Hill Launch Assist: Standard; Active Driving Display with Traffic Sign Recognition; Standard

Keyless Ignition

Standard

Adaptive Cruise Control (ACC)

Standard

Crash Imminent Braking (CIB)

Standard

Blind Spot Warning (BSW)

Standard

Forward Collision Warning (FCW)

Standard

Lane Departure Warning (LDW)

Standard

Lane Keeping Assistance (LKA)

Standard

Backup Camera

Standard

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

Dynamic Brake Support (DBS)

Standard

Automatic Crash Notification (ACN) / Advanced Automatic Crash Notification (AACN)

Standard

Daytime Running Light (DRL)

Standard

Semiautomatic Headlamp Beam Switching

Standard

Adaptive Driving Beam (ADB)

Standard

2018 MAZDA CX-5 Crash Test Score

4

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Overall Side Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Combined Side Barrier and Pole Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Seat
Rear Seat

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Risk:
16.9%

2018 MAZDA CX-5 Safety Features

Seat Belts and Head Restraints

Dynamic Head Restraints Not Available
Head Restraint Driver, Front Passenger, Rear Seat
Advanced Belt Feature Standard
Adjustable Upper Belt Anchorage Driver, Front Passenger
Seat Belt Reminder System Driver, Front Passenger

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat
Pelvis/Torso Driver, Front Passenger
Knee Not Available
Additional Air Bags Not Available
Meets Side Air Bag Out-of-Position Requirements Yes

Child Passenger Features

LATCH Locations Rear Seat
Safety Power Windows (Anti-Pinch) Standard
Safety Power Windows (Anti-Pinch) locations Driver, Front Passenger, Rear Seat

Complaints Assosiated with VIN JM3KFADM4J1309435

Components: SERVICE BRAKES

January 25, 2019
NHTSA ID Number: 11173621
Consumer Location: BOWLING GREEN, KY
VIN: JM3KFADM4J1****

Summary of Complaint

PERSISTENT ISSUE WITH SMART CITY BREAK SYSTEMS MALFUNCTIONING CAUSING THE VEHICLE TO BREAK WITHOUT WARNING. SO FAR ONLY AT LOW SPEEDS BUT IT TRIGGERS A CHECK ENGINE LIGHT DUE TO ME PUSHING THE GAS WHILE THE CAR IS TRYING TO BREAK. WHEN I CAN GET TO A SPOT TO TURN THE ENGINE OFF, THEN BACK ON, THE WARNINGS GO AWAY. IT'S VERY UNSETTLING WHEN THIS HAPPENS AND FEELS LIKE AN ACCIDENT COULD OCCUR AT ANY MOMENT AS I CAN'T CONTROL THE SPEED OF THE VEHICLE WHEN THIS HAPPENS. SO FAR THIS HAS HAPPENED ON CITY STREETS AND ONCE WHILE DRIVING IN A CURVY COUNTRY ROAD. HAS OCCURRED AT LEAST 5 TIMES IN THE TWO WEEKS I'VE ONLY THE VEHICLE AND THE DEALERSHIP HAS NO IDEA WHAT IS WRONG. THEY REPLACED SOME PARTS BUT IT'S STILL HAPPENING.

Components: ELECTRICAL SYSTEM

September 12, 2018
NHTSA ID Number: 11421500
Consumer Location: PLANTATION, FL
VIN: JM3KFABM0J1****

Summary of Complaint

Mazda USA - There’s been over 5 failures of my AC since before the car even hit a 5,000 mile mark. Mazda North America has a D- rating w/the Better Business Bureau & it shows! My complaints have gone one deaf ears and there’s a HUGE lack of accountability. https://youtu.be/83lV-29xz8s

Components: UNKNOWN OR OTHER LANE DEPARTURE

June 13, 2021
NHTSA ID Number: 11420779
Consumer Location: ROCHESTER, NY
VIN: JM3KFBCM3J0****

Summary of Complaint

hacker broke into my home network, laptops, cellphones and my vehicle. Settings keep being changed relating to Adas and bluetooth. poss using sql os sqlite

Components: ELECTRICAL SYSTEM ENGINE

May 16, 2021
NHTSA ID Number: 11417610
Consumer Location: PLANO, TX
VIN: JM3KFACM5J1****

Summary of Complaint

Approximately 9:15am 5/16/21 I was driving on the road when my engine stalled and went out. Was stuck in the middle of the road for a couple of minutes while I tried to restart the car. My vehicle was recalled for this very purpose but 13 days prior I went into the dealership to fix the issue and get a software update. After said update I experienced the recall issue on my vehicle.

Components: VEHICLE SPEED CONTROL FORWARD COLLISION AVOIDANCE

May 11, 2021
NHTSA ID Number: 11416469
Consumer Location: FREMONT, CA
VIN: JM3KFBCMXJ0****

Summary of Complaint

SITUATION: DRIVING UPHILL ON HWY 120 ON NEW PRIEST ROAD, BIG OAK FLAT, CA, TWO LANE MOUNTAIN ROAD. SLOW CAR IN FRONT OF ME AND A DELIVERY TRUCK TAILGATING. SLOW CAR EVENTUALLY MOVES ASIDE IN A TURNOUT AND I ACCELERATE TO OPEN UP SPACE BETWEEN MYSELF AND WHAT I THOUGHT WOULD BE THE TRUCK BUT SOMEHOW THE SLOW CAR RETURNED TO THE DRIVING LANE AHEAD OF THE TRUCK. I CONTINUE TO ACCELERATE TO ATTEMPT TO OPEN UP SPACE BETWEEN MYSELF AND THE CAR BEHIND ME WHEN I LOST POWER, THE CAR BEHIND ME MOVES TO THE OPPOSING TRAFFIC LANE TO AVOID REAR ENDING MY CAR THAT IS RUNNING IN DEGRADED MODE (ACCELERATOR HAS NO EFFECT, BASICALLY MOVING ON IDLE POWER) AND NARROWLY MISSES AN ONCOMING CAR AS I MOVE TOWARDS THE RIGHT EDGE OF THE RIGHT LANE. TRUCK BEHIND ME HAS TO BRAKE HARD TO AVOID REAR ENDING ME. THERE WAS NO SHOULDER TO PULL OVER TO AT THAT LOCATION IMMEDIATE LOCATION. I PULL OVER A FEW HUNDRED YARDS FURTHER AT A SAFE LOCATION. GRADE WAS PERHAPS 4% TO 6%. WEATHER: HOT 90 DEGREES SPEED: ACCELERATING FROM 35 TO 50 MPH (GUESS) DIAGNOSTIC LIGHTS: SMART CITY BRAKING SYSTEM FAILURE WARNING, PLUS A LOT OF OTHER WARNING LIGHTS LIT INCLUDING CHECK ENGINE LIGHT. AFTERMATH: I PULLED SAFELY OVER, STOPPED THE ENGINE, WAITED A WHILE AND RESTARTED THE ENGINE AND THE CAR RETURNED TO IT'S NORMAL DRIVING BEHAVIOR AND COMPLETED MY TRIP. OTHER INFORMATION: THIS IS THE 3RD OCCURRENCE OF THIS BEHAVIOR. EACH TIME I HAVE HAD MAZDA LOOK AT THE PROBLEM. 1ST OCCURRENCE THEY REPLACED THE CYLINDER COIL, 2ND OCCURRENCE THEY REPLACED A SPARK PLUG FOR MISFIRE. 3RD OCCURRENCE, TO BE DETERMINED.

Components: UNKNOWN OR OTHER

March 27, 2021
NHTSA ID Number: 11406034
Consumer Location: SARASOTA, FL
VIN: JM3KFABM4J1****

Summary of Complaint

THE CAR COLOR IS SOUL RED AND THE PAINT IS FLAKING OFF. I DRIVE THE CAR SHORT DISTANCES UNDER 40MPH AND IT LOOKS LIKE THE PAINT IS CHIPPING MORE AND MORE. IT'S ALMOST LIKE BIG ROCKS ARE HITTING THE PAINT BUT THERE IS NO DEBRIS WHERE I DRIVE.

Components: ENGINE

March 13, 2021
NHTSA ID Number: 11402855
Consumer Location: MADISON, NJ
VIN: JM3KFBDM3J0****

Summary of Complaint

WHEN TAKING VEHICLE IN FOR RECOMMENDED 45K MILE SERVICE, DEALER DISCOVERED WARPED HEAD CYLINDER AND LEAKING OIL. NO CHECK ENGINE LIGHT WARNING EVER CAME ON! NO WARNING. MAZDA IS REPLACING ENGINE PARTS UNDER VEHICLE WARRANTY

Components: AIR BAGS ENGINE

February 18, 2021
NHTSA ID Number: 11396913
Consumer Location: DAYTONA BEACH, FL
VIN: JM3KFADM8J0****

Summary of Complaint

I PURCHASED THIS VIN LESS THAN 24 HOURS AGO, I WAS TOLD IT WAS CERTIFIED BY THE DEALERSHIP. IN LOOKING UP THE VIN ON WWW.NHTSA.GOV THIS AM, IT SAYS THE RECALL #3719F WAS NOT FIXED; THE DEALERSHIP JUST SENT ME A SCREEN SHOT FROM MAZDA NORTH AMERICA OPERATIONS WARRANTY VEHICLE INQUIRY REPORT, AND IT SHOWS THE REPAIR DONE. WHO DO I BELIEVE? THE VEHICLE IS AT MY HOME ON THE DRIVE WAY, STATIONARY. I'M ASKING THE DEALERSHIP TO PICK THE CAR UP, AND REFUND MY $100 DOLLARS. THEY WANT $400.00 MORE WHEN I GET PAID 2/25.

Components: UNKNOWN OR OTHER

August 10, 2018
NHTSA ID Number: 11396209
Consumer Location: LAS VEGAS, NV
VIN: JM3KFBDM6J0****

Summary of Complaint

MY PAINT HAS BEEN CHIPPING ON THIS VEHICLE THEY REPAINTED THE HOOD BUT THE CAR IS STILL EXPERIENCING AN EXCESSIVE AMOUNT OF CHIPS I HAVE COMPLAINED TO NO AVAIL HOWEVER THERE ARE SEVERAL ARTICLES THAT THIS SOUL RED COLOR IS DEFECTIVE AND I WAS ALSO TOLD THAT BY THE GENERAL MANAGER AT FLOW MAZDA IN FAYETTEVILLE NC MY CAR DOES NOT HAVE 26000 MILES AND WAS STORED IN A GARAGE

Components: AIR BAGS ENGINE

November 30, 2020
NHTSA ID Number: 11378437
Consumer Location: ROCHESTER, NY
VIN: JM3KFBCMXJ0****

Summary of Complaint

I WAS DRIVING ON THE HIGHWAY AND IT WAS RAINING. I LOST CONTROL OF THE VEHICLE, THE STEERING WHEEL WAS SPINNING UNCONTROLLABLY. I WAS ADVISED I MOST LIKELY HYDROPLANED. THE VEHICLE FINALLY SLOWED DOWN AND BACKED INTO A GUARDRAIL. ONLY THE RIM OF THE DRIVER SIDE BACK TIRE WAS DAMAGED. THE IMPACT FELT LIKE THE IMPACT FELT WHEN HITTING A CURB TOO HARD. THIS DID NOT HAPPEN ON THE SIDE OF THE ROAD WITH A SHOULDER, SO AFTER THE TIRE HIT THE GUARDRAIL, I MOVED TO THE CAR TO THE OTHER SIDE OF THE ROAD TO BE ON THE SHOULDER. ONCE I ARRIVED AT THE OTHER SIDE OF THE ROAD, THE AIRBAGS DEPLOYED AND THE BRAKE ASSIST LIGHT CAME ON AND THE POLICE WERE AUTOMATICALLY CALLED. THE CAR WAS TOWED AND THE COLLISION SHOP CANNOT EXPLAIN WHY THE AIRBAGS DEPLOYED. I'M TERRIFIED THAT THE AIRBAGS CAN DEPLOY AT ANY TIME FOR ANY REASON. I AM ALSO TERRIFIED THAT THEY WILL NOT DEPLOY WHEN THEY ARE SUPPOSED TO SINCE THEY DEPLOYED AT LEAST 10-15 SECONDS AFTER THE IMPACT WITH THE GUARDRAIL OCCURRED.

Components: STRUCTURE

September 14, 2020
NHTSA ID Number: 11354991
Consumer Location: SAN DIEGO, CA
VIN: JM3KFACMXJ0****

Summary of Complaint

MAZDA'S SOUL CRYSTAL RED PAINT ON MY CX-5 THAT HAS ONLY 12000 MILES AND IS GARAGED DAILY HAS 12 OR MORE CHIPS ON THE HOOD AND SEVERAL ON THE DOOR. THIS COLOR WAS A $700 DOLLAR OPTION AND THE PAINT IS INFERIOR IN QUALITY AND EASILY CHIPS. HAVE READ ON LINE OF THOUSANDS OF OTHER MAZDA OWNERS COMPLAIN OF A SIMILAR PROBLEM WITH THEIR PAINT. A RECALL SHOULD BE INSTITUTED.

Components: STRUCTURE

September 01, 2020
NHTSA ID Number: 11353285
Consumer Location: PATTERSON, NY
VIN: JM3KFADMXJ0****

Summary of Complaint

THE PAINT EASILY CHIPS DESPITE IT BEING A $1000 UPGRADED PAINT COLOR. WE WERE TOLD BY MULTIPLE MAZDA DEALERS THAT THE 7 STAGE PAINT MAKES IT SOFT AND EASY TO CHIP. THIS IS NOT AN ACCEPTABLE STANDARD, ALL MAZDA PAINTS SHOULD HAVE THE SAME PERFORMANCE AND DURABILITY, ESPECIALLY IF IT IS $1000 UPGRADE. I HAVE FILLED DOZENS OF THESE CHIPS AND APPEAR DAILY, IT IS EVIDENT BY THOUSANDS OF REPORTS ONLINE THAT THIS IS A SIGNIFICANT DEFECT ON MAZDAS BEHALF.

Components: POWER TRAIN ENGINE

May 01, 2018
NHTSA ID Number: 11353214
Consumer Location: PLANTATION, FL
VIN: JM3KFABM0J1****

Summary of Complaint

TL* THE CONTACT OWNS A 2018 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED AND WAS RESTARTED. WHILE THE PUSH-TO-START WAS ENGAGED, THE VEHICLE REVVED UP HIGH, STALLED, AND RESTARTED. ADDITIONALLY, THE AIR CONDITIONER FAILED TO OPERATE AS DESIGNED. THE RADIO WAS ALSO INOPERABLE. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GUNTHER MAZDA (1800 S STATE RD 7, FORT LAUDERDALE, FL 33317, (954) 420-6565) WHERE IT WAS DIAGNOSED THAT THE BATTERY, A/C MOTOR AND AN UNKNOWN CONTROLLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED SEVERAL TIMES HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 2,000.

Components: STRUCTURE

August 07, 2020
NHTSA ID Number: 11343828
Consumer Location: HOUSTON, TX
VIN: JM3KFACM0J1****

Summary of Complaint

I AM EXPERIENCING SUBSTANTIAL CHIPPING OF THE PAINT ON MY 2018 MAZDA CX-5. I HAVE ONLY HAD THE CAR JUST UNDER 3 MONTHS AND UNDER 7000 MILES DRIVEN. IT APPEARS AS THOUGH THE PAINT IS NOT BONDED WITH THE METAL UNDERNEATH THE PAINT. OR THAT THE LAYERS OF PAINT ARE NOT BONDED. I HAVE HEARD OF MANY OTHERS EXPERIENCING SAME OR VERY ISSUES WITH THE SOUL CRYSTAL RED PAINT MAZDA IS USING. IT NEEDS TO BE CLASSIFIED AS FAULTY PAINT AND HANDLED BY MAZDA ACCORDINGLY.

Components: ENGINE

August 01, 2020
NHTSA ID Number: 11343040
Consumer Location: SANFORD, FL
VIN: JM3KFBDM3J0****

Summary of Complaint

2018 MAZDA CX-5 GRAND TOURING. ALTERNATOR/AC SERPENTINE BELT TENSIONER LEAKS OIL (ITS HYDRAULIC) AND IF FAILS COULD CAUSE BELT TO COME OFF WITHOUT WARNING AND LEAVE YOU STRANDED. DEALERSHIP INDICATES THIS IS NOT WARRANTED.

Components: SERVICE BRAKES

July 02, 2020
NHTSA ID Number: 11337844
Consumer Location: MARSHFIELD, VT
VIN: JM3KFBCM3J0****

Summary of Complaint

ISSUE WAS A FROZEN CALIPER BRACKET ON THE REAR DRIVERS SIDE WHICH RESULTED IN CREATING EXCESSIVE HEAT AND PREMATURE WEAR OF THE PADS AND ROTORS

Components: UNKNOWN OR OTHER SERVICE BRAKES

June 18, 2020
NHTSA ID Number: 11331990
Consumer Location: MARSHFIELD, VT
VIN: JM3KFBCM3J0****

Summary of Complaint

REAR DRIVERS SIDE CALIPER BECOMES STUCK WHEN ELECTRIC BRAKE WHEN DISENGAGED CAUSING OVER HEATING OF ROTOR AND EXCESS HEAT TO THE WHEEL RESULTING IN PREMATURE WEAR OF ROTOR AND BRAKE PADS AND ALSO COULD LOSE BREAKING CAPABILITY I HAVE MADE AN APPT WITH DEALERSHIP TO RESOLVE ISSUE ON JULY 6TH

Components: VEHICLE SPEED CONTROL UNKNOWN OR OTHER

June 01, 2020
NHTSA ID Number: 11330163
Consumer Location: BELLEVUE, NE
VIN: JM3KFBDM5J0****

Summary of Complaint

WHILE PARKING AT A VERY SLOW SPEED, THE MAZDA SUDDENLY AND ON ITS OWN ACCELERATED AND RAN INTO A FIXED OBJECT. THE VEHICLE WAS OFF THE ROAD IN A GRASSY PARKING AREA WHEN IT HAPPENED.. . *TR

Components: VEHICLE SPEED CONTROL ENGINE FUEL/PROPULSION SYSTEM

May 09, 2020
NHTSA ID Number: 11324001
Consumer Location: VANCOUVER, WA
VIN: JM3KFBDM3J1****

Summary of Complaint

ON MAY 9, 2020, OUR MAZDA CX5 LOST THRUST, STALLED AND CAME TO A COMPLETE STOP WHILE DRIVING ON A HIGHWAY GOING 55 MPH ON A STRAIGHT 3 LANE ROAD. THIS OCCURRED DESPITE THE PCM PROGRAMMING WAS RE-CALIBRATED DUE TO A MANUFACTURER RECALL IN SEPTEMBER 2019 (NHTSA RECALL NO. 19V497000). THE CAR IS TOWED TO A MAZDA SERVICE CENTRE AND IS AWAITING DIAGNOSIS. *TR

Components: ENGINE

March 02, 2020
NHTSA ID Number: 11318595
Consumer Location: FAIRFIELD, CT
VIN: JM3KFBCM3J0****

Summary of Complaint

THE ENGINE IN MY MAZDA CX-5 WAS REQUIRED TO BE REPLACED RECENTLY DUE TO A KNOWN ISSUE IN THE CAR THAT CAUSES THE REAR HEAD TO LEAK. MY CAR HAS LESS THAN 12,000 MILES ON IT SO THE ENGINE SHOULD NOT HAVE THIS ISSUE. MY DEALER EXPLAINED TO ME THIS IS A KNOWN ISSUE BY MAZDA AND HE HAD SEEN 5-10 OTHER CARS JUST AT HIS DEALER. WE NOTICED THIS ISSUE WHEN MY SON WAS DRIVING THE CAR AND WE SAW FLUID POURING OUT OF THE BOTTOM. WE HAD HIM STOP THE CAR IMMEDIATELY AND NOT DRIVE. I TRIED NUMEROUS TIMES TO GET MAZDA TO ENGAGE TO PROVIDE A BETTER WARRANTY GIVEN IT IS A NEW CAR SHOULD NOT HAVE A BLOWN ENGINE WITH ONLY 12,000 MILES AND IT IS A KNOWN ISSUE BUT THEY REFUSED TO PROVIDE ANY SUPPORT. I ASKED ABOUT WHY NO RECALL AND THEY JUST STATED THERE IS NO RECALL FOR THIS ISSUE, ALTHOUGH THE DEALER HIGHLIGHTED MAZDA IS AWARE OF A FLAW IN THE CAR THAT CAUSED THE REAR HEAD TO LEAK. I WOULD LIKE TO SEEK SOME ACTION WITH MAZDA TO MAKE THEM DEAL WITH THIS VERY CONCERNING ISSUE

Components: UNKNOWN OR OTHER

February 03, 2020
NHTSA ID Number: 11306753
Consumer Location: VACAVILLE, CA
VIN: JM3KFBDM8J0****

Summary of Complaint

SUNROOF EXPLODED WHILE DRIVING ON HIGHWAY. NO SIGN THAT IT WAS HIT BY AN OBJECT. WEATHER CLEAR AND ABOUT 45F. SOUNDED LIKE A GUNSHOT, VERY LOUD POW, AND NOT SOUND OF AN IMPACT. EDGES OF REMAINING GLASS FLIPPED UPWARD. NO MARKS ON ROOF AND NO OBJECTS OTHER THAN SOME GLASS PIECES ON SLIDING SHADE PANEL UNDER SUNROOF.

Components: VEHICLE SPEED CONTROL SERVICE BRAKES

January 25, 2020
NHTSA ID Number: 11306813
Consumer Location: MIDVALE, UT
VIN: JM3KFBDM6J0****

Summary of Complaint

MADE A SLOW RIGHT TURN INTO A PARKING PLACE TO PICK UP MY DOGS AT THE GROOMER, WHEN I APPLIED BRAKES TO STOP, THE CAR ACCELERATED LURCHING FORWARD. I THEN TOOK MY FOOT OFF THE BRAKE AND REAPPLIED INSTEAD OF SLOWING DOWN THE CAR SPED UP AND WAS ONLY STOPPED WHEN I HIT A BRICK BUILDING. I HAD TWO DASH WARNINGS "FRONT CAMERA SENSOR SYSTEM MALFUNCTION" AND "FORWARD SMART CITY BREAD SUPPORT MALFUNCTION" I AM NOT CERTAIN HOW FAST THE CAR WAS MOVING WHEN I HIT THE BUILDING BUT THE ENTIRE FRONT OF THE CAR IS SIGNIFICANTLY DAMAGED. FURTHER THE AIR BAGS DID NOT DEPLOY. I HAVE PHOTOS OF BOTH THE COLLISION DAMAGE AND THE WARNING LIGHTS. THE DEALERSHIP REQUESTED THEY RUN DIAGNOSTICS AND FOUND NOTHING WRONG CLAIMING THE ACCIDENT WAS MY FAULT AS I MUST HAVE PUT MY FOOT ON BOTH THE BRAKE AND GAS AT THE SAME TIME. I AM AN EXPERIENCED DRIVER AND THIS WAS NOT THE CASE. THE ALSO STATED THE WARNING LIGHTS WERE A RESULT OF THE ACCIDENT NOT THE CAUSE. I AM ONLY GRATEFUL I WAS NOT PULLING INTO A SPACE CLOSER TO THE DOOR AS I WOULD HAVE GONE THROUGH A PLATE GLASS WINDOW AND MOST LIKELY WOULD HAVE CAUSE A SERIOUS INJURY TO ANYONE STANDING IN THE LOBBY.

Components: VISIBILITY/WIPER

November 21, 2018
NHTSA ID Number: 11292547
Consumer Location: FAIRFIELD, CT
VIN: JM3KFBCM0J0****

Summary of Complaint

WINDOWS KEEP FREEZING SHUT. NEVER HAVE OWNED A VEHICLE THAT HAS HAD THIS ISSUE. THIS IS NOT ONLY AN INCONVENIENCE TRYING TO SWIPE A RFID CARD TO GET INTO A SECURE PARKING FACILITY BUT A MAJOR SAFETY ISSUE SHOULD THERE BE AN EMERGENCY THAT REQUIRES THE WINDOW TO BE ROLLED DOWN (I.E. TO ESCAPE SINKING CAR, MAKE CONTACT WITH LEO, ETC). THE VEHICLE HAS BEEN BROUGHT TO THE DEALER AND THEY DIDN'T FIND ANYTHING WRONG. ITS BEEN HAPPENING SINCE THE VEHICLE WAS NEW.

Components: STRUCTURE

April 01, 2019
NHTSA ID Number: 11290998
Consumer Location: ANTIOCH, IL
VIN: JM3KFBCMXJ0****

Summary of Complaint

WITH LESS THAN 30,000 MILES THE MAZDA RED SOUL PAINT BEGAN CHIPPING. AN ISSUE MAZDA HAS KNOWN ABOUT AND REFUSES TO ADDRESS.

Components: VEHICLE SPEED CONTROL

September 09, 2019
NHTSA ID Number: 11286738
Consumer Location: ROCKVILLE, MD
VIN: JM3KFBDM2J0****

Summary of Complaint

NIST CAMPAIGN 19V497MODIFICATIONS WERE MADE. THE VEHICLE NOW DECELERATES UP TO 6 MPH ON HILL INGRESS; ON EGRESS THE VEHICLE GOES AT LEAST 3 MPH OVER SETTING. WHEN PASSING CARS ON A HILL, THE CAR SLOWS DOWN WHEN RELYING ON CRUISE CONTROL TO RESUME DRIVING, THUS CAUSING US TO STEP ON THE GAS TO HOLD A SAFE DISTANCE FROM THE PASSED CAR. WE HAVE LOST AT LEAST 3 MPG FUEL EFFICIENCY. WE HAVE RETURNED TO THE DEALER AND THEY INDICATED THAT THE VEHICLE IS OPERATING AS EXPECTED. THIS FIX IS A SAFETY CONCERN.

Components: ENGINE

June 04, 2019
NHTSA ID Number: 11278994
Consumer Location: BRANCHBURG, NJ
VIN: JM3KFBCM4J0****

Summary of Complaint

MAZDA CX-5. CONSUMER WRITES IN REGARDS TO VEHICLE BEING TOTALED AS A RESULT OF LOSS OF ENGINE POWER. *LD *JS

Components: EXTERIOR LIGHTING

February 12, 2019
NHTSA ID Number: 11271578
Consumer Location: Unknown
VIN: JM3KFBDM5J0****

Summary of Complaint

I AM CONCERNED THAT THE HEADLIGHT GLARE FROM MY 2018 MAZDA CX-5 MANUFACTURED IN NOVEMBER 2107 IS EXCESSIVE FOR ONCOMING VEHICLES. I FREQUENTLY HAVE ONCOMING CARS FLASH THEIR LIGHTS AT ME WHEN DRIVING ON 2 LANE ROADS AT NIGHT. MY VEHICLE HAS THE TECH PACKAGE, WHICH INCLUDES ADAPTIVE LED HEADLIGHTS THAT ARE SUPPOSED TO BE SELF LEVELING. THE IIHS TESTING OF HEADLIGHTS OF THE 2017 - 2018 MAZDA CHANGED IN MARCH 2018 FROM ACCEPTABLE TO GOOD.

Components: UNKNOWN OR OTHER

October 07, 2019
NHTSA ID Number: 11267323
Consumer Location: EAGAN, MN
VIN: JM3KFBCM5J0****

Summary of Complaint

I WAS ENTERING THE PARKING GARAGE OF MY APARTMENT BUILDING. THE CAR WAS NOT MOVING AS I HAD MY FOOT ON THE BRAKE AS I WAS WAITING FOR THE GARAGE DOOR TO OPEN. THE CAR JUST SUDDENLY ACCELERATED BEFORE THE GARAGE DOOR WAS FULLY UP. MY CAR WENT STRAIGHT AHEAD AND HIT A PARKED VEHICLE. THE AIRBAGS DID DEPLOY. THE PARKED CAR HAD BOTH FRONT AND BACK END DAMAGE. THERE WAS ALSO DAMAGE TO THE GARAGE DOOR. THE POLICE WERE CALLED. PHOTOS DO NOT INCLUDE THE PARKED VEHICLE DAMAGE TO PROTECT THE PERSON'S IDENTITY.

Components: UNKNOWN OR OTHER SERVICE BRAKES

September 30, 2019
NHTSA ID Number: 11265896
Consumer Location: AUSTIN, TX
VIN: JM3KFACM7J0****

Summary of Complaint

WHILE LIGHT BRAKING, CAR BRAKES JAM... CAUSING UNINTENDED STOP. DANGEROUS. AT NO TIME WAS A CODE FLAGGED. MENTIONED TO GIRL AT DESK WHEN IN FOR SERVICE 3 TIMES. WHEN CAR WHEN IN FOR SERVICE. LADT SERVICE I BELIEVE CAR WAS PUT ON DIAGNOSTICS. WAS TOLD NOTHING FOUND. BECAUSE IT HAPPENS SO OFTEN, & DEALERSHIP TELLS ME CANNOT FIND ANY PROBLEM...I CALLED A MECHANIC OUTSIDE OF MAZDA. SPOKE ON PHONE WITH MASTER MECHANIC. & DESCRIBED PROBLEM..HE INFORMED ME PROBLEM WAS A SENSOR IN THE TRANSMISSION. CAR SHUTS DOWN & LOCKS. BECAUSE IT HAPPENS SO FAST NO CODE IS GENERATED. SAID IS SERIOUS PROBLEM.

Components: STRUCTURE

October 01, 2019
NHTSA ID Number: 11265326
Consumer Location: CONROE, TX
VIN: JM3KFABM8J0****

Summary of Complaint

SOUL RED CRYSTAL CHIPPING ON MY HOOD SEVERAL LOCATIONS IF I HAD TO COUNT 20

Components: UNKNOWN OR OTHER

September 19, 2019
NHTSA ID Number: 11256612
Consumer Location: GREAT FALLS, MT
VIN: JM3KFBCM8J0****

Summary of Complaint

2018-2019 MAZDA CX-5 SOFTWARE ERROR MAY CAUSE ENGINE STALL SAFETY AND EMISSION RECALL 3719F NHTSA CAMPAIGN NUMBER 19V-497. I RECEIVED MAIL SHOWING MY VIN NUMBER IS PART OF A RECALL. I WENT ONLINE TO CONTACT CLOSEST MAZDA DEALER WHICH 3 HOURS DRIVE ONE WAY, AND TRIED TO SCHEDULE AN APPOINTMENT TO HAVE THEM FIX THE RECALLED PART FREE OF CHARGE. WHEN I ENTERED THE VIN NUMBER , IT SHOWED ME THERE ARE NO ACTIVE RECALLS FOR THIS VIN NUMBER , WHICH IS NOT TRUE. I WAS RELIEVED FOR A MOMENT THINKING I DON'T HAVE TO MAKE THE LONG TRIP AFTER ALL, BUT THEN I CHECKED MY VIN NUMBER AGAIN AND MY CAR IS 100% PART OF THE RECALL. WWW.MAZDARECALLINFO.COM ALSO CONFIRMED THIS VIN NUMBER WAS PART OF A RECALL AND WHEN I CLICKED SCHEDULE AN APPOINTMENT IT TOOK ME AGAIN TO THEIR APPLICATION WHICH THEN AGAIN STATED MY VIN NUMBER IS NOT PART OF AN ACTIVE RECALL. I WENT AHEAD AND I SCHEDULED AN APPOINTMENT REGARDLESS, BUT I DO THINK THIS IS BOTH MISLEADING AND DANGEROUS TO HAVE THE ONLINE SCHEDULING APP SEARCH AND STATE THERE IS NO RECALL. I TOOK A SCREEN SHOT, AS THIS IS MOST LIKELY IMPACTING A LOT OF FOLKS THAT TRY TO GET THEIR RECALLED PART FIXED WITH A MAZDA.

Components: SERVICE BRAKES

September 05, 2019
NHTSA ID Number: 11254691
Consumer Location: HILLIARD, OH
VIN: JM3KFBCM2J0****

Summary of Complaint

DRIVING IN THE CITY WHILE A CAR IN FRONT IS TURNING RIGHT AND WELL OUT OF THE CARS FUTURE PATH, THE SMART CITY BRAKE FEATURE WILL ILLUMINATE ON THE DASH TO BRAKE. THERE IS NO NEED TO BRAKE AS THE CAR IN FRONT IS TURNING OUT OF THE WAY. VERY ANNOYING AND UPSETS MY WIFE AS A PASSENGER. RADAR NEEDS REFLASHED AND THE BEAM WIDTH BE SMALLER. CAR SHOULD SEE THAT THE CAR IS LEAVING THE RADAR PATH AND SHOULD NOT START BEEP. THIS HAPPENS ALOT.

Components: SERVICE BRAKES

September 06, 2019
NHTSA ID Number: 11254694
Consumer Location: HILLIARD, OH
VIN: JM3KFBCM2J0****

Summary of Complaint

WHILE DRIVING ON A CITY STREET AND THERE IS A CAR STOPPED IN FRONT, I WILL START TO BRAKE LIGHTLY AND THEN INCREASE BRAKING IF NEEDED. THREE TIMES THE CAR HAS STOPPED ITSELF WITH MAZDA'S "SMART CITY BRAKE" FEATURE. I HAD SPACE TO STOP IN TIME, BUT THE CAR'S SCB TAKES OVER AND VIOLENTLY BRAKES THE CAR TO A STOP AN INCREASES THE CHANCE OF A REAR END COLLISION FROM A CAR FOLLOWING ME. THIS HAS HAPPENED 3 TIMES. EVERY TIME I HAD CONTROL AND COULD STOP IN TIME AND THE VEHICLE'S ALGORITHM SAYS TOO CLOSE AND STOPS THE CAR VIOLENTLY, EVEN IF I AM APPLYING THE BRAKES ALREADY. UNACCEPTABLE TO HAVE THE SCB FEATURE THIS SENSITIVE, AND SHOULD NOT BRAKE MORE IF THE DRIVER IS ALREADY APPLYING THE BRAKES.

Components: POWER TRAIN ENGINE

August 29, 2019
NHTSA ID Number: 11253636
Consumer Location: BOULDER CITY, NV
VIN: JM3KFADM1J0****

Summary of Complaint

TL* THE CONTACT OWNS A 2018 MAZDA CX-5. WHILE DRIVING 20 MPH AND BELOW, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT HAD TO DEPRESS THE ACCELERATOR PEDAL WITH FORCE TO INCREASE THE SPEED. THE CONTACT TOOK THE VEHICLE TO FINDLAY MAZDA (7760 EASTGATE ROAD, HENDERSON, NV 89011, (702) 955-5555) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V497000 (ENGINE, POWER TRAIN); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER, BUT THEY WERE UNABLE TO LOCATE ANY FAILURE CODES. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1-2318934006. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,800.

Components: SERVICE BRAKES

August 31, 2019
NHTSA ID Number: 11252831
Consumer Location: SAN ANTONIO, TX
VIN: JM3KFACM9J0****

Summary of Complaint

MY SON WAS DRIVING THE CAR WITH SPEED 20 AND HIS DAD WAS SITTING NEXT TO HIM. HE TURNED TO NEIGHBORHOOD GATE. HE PRESSED THE BRAKE BUT THE CAR ACCELERATES ON ITS OWN LIKE CRAZY. IN SHORT DISTANCE FROM SPEED 20 WENT TO A SPEED THAT FLIPPED OVER AT THE GATE. INSTEAD OF BRAKE CAR ACCELERATED SO FAST THAT WAS UNBELIEVABLY. HOPEFULLY NO INJURY HAPPENED. BUT THE CAR IS TOTAL LOST.

Components: SERVICE BRAKES

August 20, 2019
NHTSA ID Number: 11245201
Consumer Location: REDONDO BEACH, CA
VIN: JM3KFADM5J1****

Summary of Complaint

THE SCBS (SMART CITY BRAKE SUPPORT) SYSTEM OVERREACTS TO OTHER VEHICLES AND FORCES MY VEHICLE TO STOP SUDDENLY (NOT SLOW DOWN) WHEN THERE IS SUFFICIENT DISTANCE FOR ME TO STOP OR THE VEHICLE IN FRONT IS TURNING AND NO THREAT. THIS OVERREACTION HAS NEARLY CAUSED FOUR ACCIDENTS IN WHICH THE SCBS FORCED THE CAR TO BRAKE AND THE VEHICLES BEHIND ME NEARLY HITTING MY CAR. RATHER THAN AVOIDING AN ACCIDENT, THE SYSTEM WILL CAUSES THEM IF IT WEREN'T FOR THE QUICK REACTIONS OF THE DRIVERS BEHIND ME.

Components: SERVICE BRAKES

August 09, 2019
NHTSA ID Number: 11244217
Consumer Location: Unknown
VIN: JM3KFACM8J0****

Summary of Complaint

TL* THE CONTACT OWNS A 2018 MAZDA CX5. THE CONTACT STATED THAT THE BRAKES MALFUNCTIONED AND THE VEHICLE CRASHED INTO ANOTHER PARKED VEHICLE. THE FRONT PASSENGER SIDE OF THE VEHICLE WAS DAMAGED. THE CONTACT WENT TO THE CHIROPRACTOR FOR TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AWAY TO TOWING YARD AWAITING INSPECTION FROM THE INSURANCE COMPANY. THE DEALER AND THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VEHICLE HAD A NHTSA CAMPAIGN NUMBER: 19V497000 (POWER TRAIN, ENGINE). THE FAILURE MILEAGE WAS UNKNOWN.

Components: POWER TRAIN VEHICLE SPEED CONTROL ELECTRONIC STABILITY CONTROL ENGINE

June 26, 2019
NHTSA ID Number: 11242492
Consumer Location: AUSTIN, TX
VIN: JM3KFACM2J1****

Summary of Complaint

TL* THE CONTACT OWNS A 2018 MAZDA CX-5. WHEN THE ENGINE WAS WARMED UP AND THE VEHICLE WAS PLACED IN PARK, THE ACCELERATOR PEDAL AUTOMATICALLY DROPPED TO THE FLOORBOARD. THE FAILURE CAUSED THE VEHICLE TO DRIVE FORWARD AND THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO ROGER BEASLEY MAZDA GEORGETOWN (7551 IH 35 SOUTH, GEORGETOWN, TX 78626, 512-591-9313) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 7,226. *BF*JB

Components: POWER TRAIN UNKNOWN OR OTHER

May 01, 2019
NHTSA ID Number: 11230200
Consumer Location: PEORIA, AZ
VIN: JM3KFABM8J1****

Summary of Complaint

THE CAR TRIES TO LUNGE FORWARD IMMEDIATELY AFTER COMING TO A COMPLETE STOP. I ALWAYS KEEP MY FOOT ON THE BRAKE WHEN I COME TO AN INTERSECTION OR RED LIGHT SO IT HASN'T YET CAUSED AN ACCIDENT AND THE FORCE OF THE BRAKING ACTION SEEMS TO BE ENOUGH TO KEEP IT FROM LUNGING FOR THE TIME BEING BUT YOU CAN FEEL IT TUGGING WANTING TO MOVE FORWARD. AN ENGINE LIGHT RECENTLY CAME ON THE DASHBOARD ALONG WITH A TRANSMISSION LIGHT AND TRACTION CONTROL LIGHT. I TOOK IT TO LOCAL DEALER AND THEY REPLACED A TRANSMISSION SENSOR BUT THE CAR STILL WANTS TO NUDGE FORWARD AFTER COMING TO A STOP. THE MILEAGE IS ONLY 3500.

Components: STRUCTURE

June 16, 2019
NHTSA ID Number: 11230206
Consumer Location: PEORIA, AZ
VIN: JM3KFABM8J1****

Summary of Complaint

THE CAR HAS MULTIPLE PAINT CHIPS ON THE HOOD AND ALL THE SIDE PANELS INCLUDING ALL FOUR DOORS WITH LESS THAN 3500 MILES ON THE ODOMETER. IT IS THE SOUL CRYSTAL RED COLOR. THE SMALL PEBBLES THAT HIT IT WERE SMALLER THAN THE EYE COULD SEE WHILE DRIVING. (TINY GRAVEL AT A HIGHWAY CONSTRUCTION SITE) THE BODY SHOP THAT'S REPAIRING IT SAID THEY'VE NEVER SEEN THAT MUCH DAMAGE ON A CAR THAT NEW. IT'S COSTING MY INSURANCE COMPANY $4000 TO REPAIR. I CAN ONLY SPECULATE THAT THE PAINT MIGHT BE EXTREMELY THIN AND NOT ADHERING TO THE METAL AS IT SHOULD.

MAZDA CX-5 Sold

mazda cx-5 2013 vin jm3ke2cexd0135092
2013 MAZDA CX-5 Weather Unknown
JM3KE2CEXD0135092
mazda cx-5 2013 vin jm3ke4ce5d0116641
2013 MAZDA CX-5 Collision Run & Drive
JM3KE4CE5D0116641
mazda cx-5 2013 vin jm3ke2dexd0159312
2013 MAZDA CX-5 Collision Run & Drive
JM3KE2DEXD0159312