2009 MAZDA CX-9 VIN: JM3TB28A990173861

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Condition
Run & Drive
Damage
Weather
Title
Clear

VIN JM3TB28A990173861 Decoding Mazda Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

MAZDA

Manufacturer Name

MAZDA MOTOR CORPORATION

Model

CX-9

Model Year

2009

Plant City

HIROSHIMA

Vehicle Type

MULTIPURPOSE PASSENGER VEHICLE (MPV)

Plant Country

JAPAN

Series2

Wagon body

Body Class

Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)

Doors

4

Gross Vehicle Weight Rating From

Class 1D: 5,001 - 6,000 lb (2,268 - 2,722 kg)

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Drive Type

4x2

Brake System Type

Hydraulic

Displacement (CC)

3700.00

Displacement (CI)

225.787853150509

Displacement (L)

3.70

Engine Model

CAV Federal

Fuel Type - Primary

Gasoline

Seat Belt Type

Manual

Curtain Air Bag Locations

All Rows

Front Air Bag Locations

1st Row (Driver and Passenger)

Side Air Bag Locations

1st Row (Driver and Passenger)

Tire Pressure Monitoring System (TPMS) Type

Direct

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

2009 MAZDA CX-9 Crash Test Score

0

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating 4x4
Rollover Star Rating 4x2
Rollover Risk:
14.3%

2009 MAZDA CX-9 Safety Features

Seat Belts and Head Restraints

Dynamic Head Restraints Not Available
Head Restraint Not Available
Advanced Belt Feature Not Available
Adjustable Upper Belt Anchorage Not Available
Seat Belt Reminder System Driver

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat, 3rd row
Torso Driver, Front Passenger
Knee Not Available
Additional Air Bags Not Available
Meets Side Air Bag Out-of-Position Requirements Yes

Child Passenger Features

LATCH Locations Not Available
Safety Power Windows (Anti-Pinch) Standard
Safety Power Windows (Anti-Pinch) locations Not Available

Complaints Assosiated with VIN JM3TB28A990173861

Components: AIR BAGS

October 01, 2016
NHTSA ID Number: 11039161
Consumer Location: MOUNT PLEASANT, WI
VIN: JM3TB28A990****

Summary of Complaint

HI THERE ... WE GOT REAR ENDED LAST YEAR ... I HAVE HAD NO LUCK GETTING OUR MAZDA REPAIRED FOR THE LAST COUPLE OF MONTHS ... MAZDA HAS NOT CALLED ME BACK FOR REPAIR

Components: SERVICE BRAKES

May 15, 2017
NHTSA ID Number: 10985852
Consumer Location: SAN ANTONIO, TX
VIN: JM3TB28A990****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING 30 MPH, THE BRAKES MALFUNCTIONED. THE CONTACT STATED THAT THERE WAS A COMPLETE LOSS OF BRAKE FUNCTION AND THE BRAKE PEDAL BECAME VERY STIFF AND DIFFICULT TO DEPRESS. THE CONTACT HAD TO USE BOTH FEET TO DEPRESS THE BRAKE PEDAL WHILE COASTING TOWARDS ONCOMING TRAFFIC. THE CONTACT WAS ABLE TO STOP THE VEHICLE SAFELY. PREVIOUSLY, THE CONTACT HAD THE POWER BOOSTER SYSTEM REPAIRED. THREE MONTHS AFTER THE INITIAL REPAIR, THE CONTACT RECEIVED A RECALL LETTER CITING THE EXACT FAILURE THAT OCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

Components: SERVICE BRAKES

July 15, 2013
NHTSA ID Number: 10525358
Consumer Location: SAN ANTONIO, TX
VIN: JM3TB28A990****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, EXCESSIVE FORCE HAD TO BE APPLIED TO THE BRAKE PEDAL IN ORDER TO BRING THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE CONTACT WAS INFORMED THAT THERE WAS FLUID LEAKING FROM THE MASTER CYLINDER TO THE POWER BOOSTER. THE CONTACT WAS ALSO INFORMED THAT THE POWER BOOSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 38,000. *TR

Components: ENGINE AND ENGINE COOLING

September 19, 2021
NHTSA ID Number: 11433885
Consumer Location: ALBUQUERQUE, NM
VIN: JM3TB28A490****

Summary of Complaint

The contact owns a 2009 Mazda CX9. The contact stated while driving at an undisclosed speed, the hot engine temperature warning light illuminated. The contact pulled over and added coolant to the reservoir and waited for the engine to cool down. The warning light remained illuminated. The contact was concerned that the failure was related to the water pump on the vehicle not working as needed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

Components: TIRES

February 03, 2021
NHTSA ID Number: 11395574
Consumer Location: PITTSBORO, NC
VIN: ****

Summary of Complaint

WHILE DRIVING UNDER NORMAL, DRY CONDITIONS ON HIGHWAY 540 IN NORTH CAROLINA, MY RIGHT REAR COPPER CS5 ULTRA TOURING TIRE CATASTROPHICALLY FAILED AND SEPARATED THE TREAD COMPLETELY FROM THE SIDEWALL OF THE TIRE ON MY 2009 MAZDA CX-9.

Components: POWER TRAIN

June 23, 2020
NHTSA ID Number: 11349310
Consumer Location: CEDARVILLE, OH
VIN: JM3TB38V590****

Summary of Complaint

WHILE PULLING A SMALL TRAILER THE CAR STOPPED UNABLE TO DRIVE THE CAR ACCORDING TO THE MECHANIC THE TRANSFER CASE SHATTERED INTO PIECES

Components: SERVICE BRAKES

June 26, 2020
NHTSA ID Number: 11338789
Consumer Location: GRAND PRAIRIE, TX
VIN: JM3TB28V090****

Summary of Complaint

MY BRAKES STARTED FEELING SPONGY BUT HARD TO PUSH WHEN I WOULD TRY TO COME TO A STOP. IT FELT AT TIMES LIKE MY CAR WASN'T GOING TO STOP. I STOPPED DRIVING IT AND THE BRAKE BOOSTER WAS REPLACED. AT THAT TIME, I LOST BRAKES COMPLETELY. THE BRAKE PEDDLE GOES ALL THE WAY TO THE FLOOR WHEN PRESSED. HOPEFULLY THE BOOSTER IS A BAD ONE.

Components: SERVICE BRAKES

December 28, 2019
NHTSA ID Number: 11318192
Consumer Location: LOUISVILLE, KY
VIN: JM3TB28A090****

Summary of Complaint

I HAVE A PROBLEM WITH THE BRAKE LIGHT SWITCH. IT WORKS FOR AWHILE AND THEN STOPS WORKING. WHEN I PRESS THE BRAKE PEDAL THE BRAKE LIGHT MAY OR MY NOT COME ON AND THAT IS WHILE SITTING STILL OR WHILE THE CAR IS MOVING. I HAVE REPLACED THE SWITCH SEVERAL TIMES.

Components: SERVICE BRAKES

February 13, 2020
NHTSA ID Number: 11309653
Consumer Location: DULUTH, GA
VIN: JM3TB28A690****

Summary of Complaint

I WAS TAKING MY DAUGHTER TO HIGH SCHOOL IN THE MORNING WITH MY SON IN THE CAR AS WELL. IN THE PARKING LOT OF THE HIGH SCHOOL, I APPLIED THE BRAKES BUT THE BRAKES DID NOT WORK. MY FOOT WAS ALL THE WAY TO THE FLOOR WHEN THEY FINALLY CAUGHT BUT I WAS OUT IN THE LINE OF TRAFFIC AND LUCKILY NO ONE HIT ME AND INJURED MY SON OR MYSELF. AFTER REPLACING THE ROTORS AND BRAKE PADS THAT DID NOT FIX THE SITUATION, I HAVE SINCE LEARNED THAT THE BRAKE BOOSTER HAS BEEN AN ONGOING ISSUE WITH MAZDA CX-9 THAT WAS EVEN INVESTIGATED BY THE NHTSA WITHOUT HAVING A RECALL. HOW DOES SOMETHING SO CRITICAL IN THE SAFETY OF LIVES DOES NOT GENERATE A RECALL THAT THE NHTSA HAS SEEN REPEATED COMPLAINTS OF THE SAME ISSUE WITHOUT ADVISING OR CARING ABOUT THE SAFETY OF THE CONSUMERS AND OTHER DRIVERS. IT IS AN ONGOING ISSUE THAT MAZDA HAS NOT ADDRESSED OR CORRECTED.

Components: ENGINE

January 22, 2020
NHTSA ID Number: 11301058
Consumer Location: LYNN, MA
VIN: JM3TB38V990****

Summary of Complaint

OIL AND COOLANT MIXED TOGETHER AND CAUSE ENGINE TO DIE WITH A SERVICE CODE OF P0016 WHICH MEANS PER THE DEALER THAT THE ENGINE NEEDS TO BE REPLACED. I BOUGHT THIS CAR BRAND NEW AND HAD IT SERVICE BY MAZDA DEALERSHIP CONSISTENTLY. THIS IS COMMON ISSUE AND MAZDA MANUFACTURER SHOULD BE COVER THIS ISSUE FOR CUSTOMERS.

Components: SERVICE BRAKES

September 01, 2019
NHTSA ID Number: 11255157
Consumer Location: CITRUS HEIGHTS, CA
VIN: JM3TB38A890****

Summary of Complaint

HISSING SOUND WHEN BRAKE PEDAL IS PRESSED. PEDAL GETS REALLY HARD TO PUSH THEN IT GOES TO THE FLOOR WHEN ATTEMPTING TO STOP THE VEHICLE. IN A PANIC STOP IT FEELS THAT THE CAR WILL NOT BE ABLE TO STOP. I AM TOLD THAT THE BRAKE BOOSTER HAS FAILED. THE MILEAGE ON THE VEHICLE IS APPROXIMATELY 138,000 MILES.

Components: AIR BAGS

March 01, 2019
NHTSA ID Number: 11191323
Consumer Location: MOORESVILLE, NC
VIN: JM3TB2DA5B0****

Summary of Complaint

TAKATA RECALL, I CALLED MAZDA AMERICA ON OR AROUND MARCH 1, 2019 ABOUT THIS RECALL, I EXPLAINED I WOULD NEED A VEHICLE TO USE AS THEY FIXED IT, THE LADY ON THE PHONE EXPLAINED THAT THERE DEALER IN HUNTERSVILLE NC WOULD NOT HAVE A VEHICLE TO LOAN FOR THREE OR FOUR DAY AND THAT THE DEALERSHIP WOULD CALL ME, ITS NOT THE 25TH OF MARCH AND NO PHONE CALLS FRON MAZDA OR THERE DEALER!

Components: SERVICE BRAKES

February 14, 2019
NHTSA ID Number: 11184795
Consumer Location: FORT MITCHELL, KY
VIN: JM3TB3BA6B0****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT STATED THAT THE BRAKES WERE FAULTY. THE VEHICLE CONTINUED TO SLIDE AS THE CONTACT DEPRESSED THE BRAKE PEDAL WITH FORCE. THE CHECK ENGINE INDICATOR WAS ALSO ILLUMINATED. THE CONTACT CALLED KERRY MAZDA (1020 BURLINGTON PIKE, FLORENCE, KY 41042, (844) 327-8391) AND WAS ADVISED TO CONTACT THE MANUFACTURER. AN UNKNOWN RECALL WAS ISSUED SOON AFTER THE VEHICLE'S WARRANTY EXPIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 113,000.

Components: POWER TRAIN

July 14, 2018
NHTSA ID Number: 11112379
Consumer Location: PORT CHESTER, NY
VIN: JM3TB38V890****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE LOST ACCELERATION AND A RATTLING NOISE WAS HEARD. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE ROAD SHOULDER TO A COMPLETE STOP. THE VEHICLE WAS RESTARTED AND DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE TRANSFER CASE WAS FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

Components: AIR BAGS

July 13, 2018
NHTSA ID Number: 11111207
Consumer Location: ROYAL OAK, MI
VIN: JM3TB38AX90****

Summary of Complaint

TAKATA RECALL VIN: [XXX] I HAVE REPEATEDLY CALLED THE DEALERSHIP (SUBURBAN AUTO COLLECTION OF TROY - MICHIGAN) SUBURBAN MAZDA OF TROY FOR THE PAST 1-2 YEARS ASKING THEM TO CHECK AND SEE IF OUR VEHICLE IS ON THE TAKATA AIRBAG RECALL LIST AND THEY HAVE CONFIRMED EVERYTIME THAT IT WAS NOT. I CHECKED THE NHTSA WEBSITE AND CONFIRMED THAT THEIR IS AN ACTIVE RECALL ON THE AIRBAG FOR OUR CX-9. WE WERE NOT CALLED OR INFORMED (AS THEY SAID THEY WOULD DO). WE DID NOT RECEIVE THE PROPER NOTIFICATION FROM TAKATA OR THE MAZDA DEALERSHIP. OUR VEHICLE WAS EITHER APART OF THE RECALL FROM THE START OR IT WAS ADDED LATER WHEN THE RECALL WAS EXPANDED, HOWEVER WE NEVER RECEIVED ANYTHING TELLING US TO HAVE THE AIRBAG INFLATOR REPLACED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Components: SERVICE BRAKES

February 01, 2018
NHTSA ID Number: 11071677
Consumer Location: COLUMBIA, MD
VIN: ****

Summary of Complaint

MAZDA CX9 BREAK BOOSTER DIAPHRAGM LEAKAGE. I RECENTLY PURCHASED A 2009 MAZDA CX9 THAT ALMOST GOT ME KILLED. I WAS DRIVING DOWN THE HIGHWAY WITH MY FAMILY IN THE CAR WHEN ALL OF A SUDDEN I HAD TO SLOW DOWN BECAUSE THE CAR AHEAD OF ME ABRUPTLY SLOWED DOWN. I PRESSED MY BREAKS TO SLOW DOWN AND IT FELT AS HARD AS A ROCK PROMPTING ME TO MAKE SHARP MANEUVER INTO THE OTHER LANE, THANKFULLY NO OTHER CARS WERE COMING ON THAT LANE. UPON MAKING HOME I WENT ON THE COMPUTER AND RESEARCH THE ISSUE. I FOUND OUT THAT THE PROBLEM IS DUE TO A MANUFACTURING DEFECTS WITH THE BREAK BOOSTERS IN THE CX9 AND MAZDA IS AWARE OF THE ISSUE. I TOOK THE CAR TO A MAZDA DEALERSHIP WHERE I WAS TOLD TO PAY $680 TO HAVE THE ISSUE FIXED BECAUSE I MISSED THE 2015 DEADLINE SET BY MAZDA TO HAVE THE BREAK BOOSTER FIXED. I WAS SO UPSET, I CALLED MAZDA USA WHERE I WAS TOLD THAT THERE IS NOTHING THEY CAN DO ABOUT THE ISSUE. TO ROB SALT IN THE WOUND THE LADY I SPOKE TO ON THE PHONE ADVISED MY TO MAKE SURE THAT I SCHEDULE AN APPOINTMENT WITH THE LOCAL MAZDA DEALERSHIP FOR THE OPEN RECALL ON THE AIRBAGS ISSUE. (WHICH I INTERPRETED AS "IF YOUR BREAKS FAIL AND YOU DIE, THE AIRBAG WILL PROTECT FACE SHOULD IN CASE YOUR FAMILY WANTS TO DO AN OPEN CASKET AT YOUR FUNERAL"). I BELIEVE IT IS UNFAIR FOR MAZDA TO AVOID FIXING A KNOWN DEFECTS IN THE MOST IMPORTANT SAFETY SYSTEM IN A CAR ( THE BREAKS) BY PASSING IT OFF AS A WARRANTY PROGRAM. I AM GLAD TO BE ALIVE TO FILE THIS COMPLAINT. PLEASE THINK ABOUT PEOPLES SAFETY AND NOT THE INTEREST OF THE MANUFACTURERS AND DO THE RIGHT THING.

Components: AIR BAGS

March 01, 2017
NHTSA ID Number: 11031049
Consumer Location: ABINGTON, PA
VIN: JM3TB28V190****

Summary of Complaint

2009 MAZDA CX-9. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THAT THE VEHICLE EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 9/29/2017*JS

Components: AIR BAGS

March 01, 2017
NHTSA ID Number: 11030302
Consumer Location: DUNKIRK, NY
VIN: JM3TB38V390****

Summary of Complaint

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE PART FOR THE REPAIR WAS NOT AVAILABLE AND SHOULD BECOME AVAILABLE IN THE FALL OF 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/13/2017 *LN UPDATED 7/23/18*JB

Components: AIR BAGS

March 01, 2017
NHTSA ID Number: 11023933
Consumer Location: NAPERVILLE, IL
VIN: JM3TB38A990****

Summary of Complaint

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CONTINENTAL MAZDA OF NAPERVILLE (2363 AURORA AVE, NAPERVILLE, IL 60540, (630) 352-5900) WAS CONTACTED, BUT WAS UNABLE TO PROVIDE A TIME FRAME FOR PART AVAILABILITY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Components: AIR BAGS

August 25, 2017
NHTSA ID Number: 11019498
Consumer Location: CHARLOTTE, NC
VIN: JM3TB28A290****

Summary of Complaint

TAKATA RECALL, ENTERING VIN IN THIS SITE DOES NOT RESULT IN A RECALL FOR AIR BAGS SHOWN. ENTERING ON THE MAZDA SITE INDICATES THERE IS A RECALL. HOWEVER IT ALSO SAYS SOLUTION IS NOT AVAILABLE. IT INDICATES VIA A MAP THAT I AM IN ZONE 2 (NORTH CAROLINA. HOWEVER THE VEHICLE IS EXTENSIVELY USED IN SOUTH CAROLINA WHICH IS IN ZONE 1...THE FIRST TO BE REPLACED.. I WOULD LIKE CONFIRMATION AND A PROPOSED TIME LINE FOR REPAIR. IF THIS CAN NOT BE COMPLETED WITHIN THE NEXT 30 DAYS I WOULD LIKE THE ABILITY TO DISABLE THE PASSENGER SIDE AIRBAG UNTIL A REPLACEMENT/REPAIR CAN BE AFFECTED.

Components: POWER TRAIN

January 01, 2015
NHTSA ID Number: 11006527
Consumer Location: BRANCHBURG, NJ
VIN: JM3TB28V490****

Summary of Complaint

CAR DANGEROUSLY SHUDDERS AND HESITATES WHEN ACCELERATING & AT CERTAIN HIGHWAY SPEEDS INCREASINGLY FOR LAST TWO YEARS DUE TO FAULTY TORQUE CONVERTER DESIGN PER TWO TRANSMISSION DIAGNOSTICS DONE. IT IS VERY DANGEROUS DUE TO THE RANDOM NATURE OF THE SHUDDER AND HIGH COST TO REBUILD TRANSMISSION IS PROHIBITIVE FOR MANY PEOPLE DRIVING CX9S AT RISK

Components: AIR BAGS

March 31, 2017
NHTSA ID Number: 11006110
Consumer Location: FRANKLIN, MI
VIN: JM3TB38V290****

Summary of Complaint

TAKATA RECALL - THIS IS RIDICULOUS. I CANNOT USE ALL 7 SEATS IN MY 7-PASSENGER VEHICLE AND THERE IS NO END IN SIGHT. PARTS ARE NOT AVAILABLE AND NOBODY CAN GIVE ANY REASONABLE ESTIMATES OF WHEN THEY WILL BE AVAILABLE. PLEASE ALLOW PEOPLE AFFECTED TO GO TO THEIR DEALERS TO HAVE THE FAULTY AIRBAGS REMOVED/DISCONNECTED UNTIL PARTS ARE AVAILABLE. WE NEED TO BE ABLE TO USE OUR VEHICLES FULLY.

Components: VISIBILITY

July 15, 2017
NHTSA ID Number: 11005974
Consumer Location: CEDAR KNOLLS, NJ
VIN: JM3TB38V590****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING 65 MPH WITH THE SUN ROOF OPENED AND THE SHADE PULLED BACK 3/4 OF THE WAY, THE SUN ROOF FRACTURED UNEXPECTEDLY WITHOUT WARNING. THE VEHICLE WAS OCCUPIED BY THE OWNER, A PASSENGER (WIFE), AND TWO CHILDREN UNDER THE AGES OF 8. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (OPEN ROAD MAZDA OF MORRISTOWN, 108 RIDGEDALE AVE, MORRISTOWN, NJ 07960) WHERE IT WAS DETERMINED THAT THEY WOULD NOT COVER THE COST OF THE SUN ROOF. THE MANUFACTURER STATED THAT THEY WERE AWARE OF THE FAILURE; HOWEVER, THERE WAS NO RECALL OR FAILURE BEING INVESTIGATED. THE MANUFACTURER ALSO INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

Components: AIR BAGS

June 06, 2017
NHTSA ID Number: 10993476
Consumer Location: SAN MATEO, CA
VIN: JM3TB38V890****

Summary of Complaint

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS) OVER A YEAR AGO. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (PUTMAN MAZDA LOCATED ON 65 CALIFORNIA DR, BURLINGAME, CA (650) 558-5685) WHO STATED THAT THE RECALL PARTS WERE NOT AVAILABLE AND ADDED HER NAME TO A WAIT LISTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AS THE WAIT TIME WAS OVER AN HOUR WHEN THE CONTACT TRIED TO CONTACT THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Components: AIR BAGS

April 26, 2017
NHTSA ID Number: 10981040
Consumer Location: ESCANABA, MI
VIN: JM3TB38A990****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V012000 (AIR BAGS) ON APRIL 25, 2017. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT SPOKE TO THE MANUFACTURER WHO REFERRED HIM TO NHTSA. THE CONTACT HAD NOT SPOKEN TO A DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Components: AIR BAGS

January 09, 2017
NHTSA ID Number: 10968742
Consumer Location: CHRISTIANSBURG, VA
VIN: JM3TB38A290****

Summary of Complaint

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAXDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V012000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER AND THE INTERIM RECALL NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Components: SERVICE BRAKES

March 10, 2017
NHTSA ID Number: 10960290
Consumer Location: POMPANO BEACH, FL
VIN: JM3TB38V890****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE APPROACHING A STOP LIGHT IN ORDER TO MAKE A RIGHT TURN, THE BRAKES FAILED TO STOP THE VEHICLE WHEN THE PEDAL WAS DEPRESSED. THE CONTACT HAD TO CONTINUE TO DRIVE INTO A NEARBY PARKING LOT UNTIL THE VEHICLE CAME TO A STOP. THE CONTACT TURNED OFF THE VEHICLE AND HAD IT TOWED TO A CERTIFIED MECHANIC. THE MECHANIC DIAGNOSED THAT THE POWER BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

Components: AIR BAGS

January 11, 2017
NHTSA ID Number: 10944442
Consumer Location: NEWBURGH, IN
VIN: JM3TB28A490****

Summary of Complaint

PASSENGER AIR BAG COULD DEPLOY BY HIGH HUMIDITY

Components: SERVICE BRAKES

December 13, 2016
NHTSA ID Number: 10935325
Consumer Location: DAYTON, OR
VIN: ****

Summary of Complaint

BRAKE BOOSTER NEEDS REPLACED. BUT I MISSED THE EXTENDED WARRANTY. THEY NEVER NOTIFIED ME THAT THESE WERE FAULTY

Components: AIR BAGS

May 25, 2016
NHTSA ID Number: 10919677
Consumer Location: SAN JOSE, CA
VIN: JM3TB28V990****

Summary of Complaint

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Components: POWER TRAIN

October 24, 2016
NHTSA ID Number: 10918582
Consumer Location: ELM GROVE, WI
VIN: JM3TB38V690****

Summary of Complaint

THERE WAS FIRST A WHINING SOUND FROM THE TRANSMISSION ESPECIALLY DURING COASTING. IT PROGRESSIVELY GOT WORSE MAKING A METALLIC CLUNKING SOUND. DEALER SAYS IT IS A BAD TRANSFER CASE (PTU) WHICH IS NOT COVERED BY SSP92. OTHERWISE THIS REPAIR WOULD HAVE BEEN COMPLETED BY MAZDA. REPAIR ESTIMATE IS $1315.

Components: AIR BAGS

October 21, 2016
NHTSA ID Number: 10917882
Consumer Location: BELMONT, CA
VIN: JM3TB38V290****

Summary of Complaint

TAKTA RECALL ACCORDING TO THE SCHEDULES OF RECALL TABLE IN THIS PAGE HTTP://WWW.SAFERCAR.GOV/RS/TAKATA/TAKATA-EXPLAINER.HTML OUR MAZDA CX-9 2009 SHOULD BE REPAIRED AT THIS TIME. YET MY DEALERSHIP HAS TOLD ME THEY DO NOT HAVE THE PARTS AND DO NOT KNOW WHEN THEY WILL HAVE THEM. AM I CORRECT IN MY ASSUMPTION? THANKS.

Components: AIR BAGS

September 21, 2016
NHTSA ID Number: 10908444
Consumer Location: FORT LAUDERDALE, FL
VIN: JM3TB28V190****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Components: SUSPENSION

September 11, 2016
NHTSA ID Number: 10905654
Consumer Location: TRABUCO CANYON, CA
VIN: JM3TB28V490****

Summary of Complaint

I RECEIVED A NOTICE THAT WATER MAY ENTER THE FRONT SUSPENSION LOWER ARM BALL JOINT FITTINGS DURING DRIVING. NOTHING HAS HAPPENED SINCE RECEIVING A NOTICE IN SEPTEMBER 2015. THEY SAID PARTS ARE NOT AVAILABLE AND THEY WILL NOTIFY ME WHEN THEY ARE AVAILABLE.

Components: UNKNOWN OR OTHER SERVICE BRAKES

July 05, 2016
NHTSA ID Number: 10903449
Consumer Location: RANCHO CUCAMONGA, CA
VIN: JM3TB28V690****

Summary of Complaint

SO I WAS BACKING UP FROM A PARKING SPACE ON A SHOPPING CENTER AND MY BRAKE PEDAL ON MY MAZDA CX-9 DID NOT STOP IMMEDIATELY. DUE TO THIS PROBLEM I BUMP IN TO SOME ONE ELSE'S CAR. THE PEDAL HAS TURN SO HARD IT WAS DIFFICULT FOR FRACTIONS OF SECONDS TO KNOW WHAT WAS GOING ON. AFTER THE INCIDENT WITH HAVING AN ISSUE WITH THE BRAKE PEDAL. I NOTICE BESIDE BEEN HARD IT STARTED MAKING A SQUEAKY NOICE AND ALSO LIKE AND AIR SOUND UNDER THE DASH BOARD. I FOUND OUT THERE WAS A CLASS ACTION AGAINS MAZDA FOR THEIR BRAKE BOOSTER ON THIS MODEL AND SURE ENOUGH, THAT'S WHAT IT WAS, I'M JUST SO BLESSED IT HAPPENS IN A PARKING LOT AND NOT ON THE FREEWAY. SO I CALLED MAZDA AND THEY SAID THEY WILL COVER THE PART BUT I HAVE TO PAY FOR THE WORK DONE TO THE VEHICLE. SO I DID A RESEARCH ON PRICING AND I FOUND OUT MAZDA IS CHARGING $269.00 FOR THE WOK DONE, SUPPOSEDLY THEM COVERING THE PART, AND OUTSIDE THAT IS JUST AROUND THE SAME PRICE ELSE WHERE. NOT ONLY THAT THEY DID NOT COVER EVERYTHING MOST LIKELY MY INSURANCE MAY GO UP AND TO ADD TO THE PROBLEM THEY WILL CHARGE ME FOR RENTING A CAR WHILE THEY FIX IT. THERE IS NO HELP WITH A PART THAT SHOULD NOT HAVE ANY PROBLEMS IN THE TIME FRAME OF THE YEAR OF THIS VEHICLES. AND IT WAS MANUFACTURE DEFECT.

Components: UNKNOWN OR OTHER ENGINE

April 23, 2016
NHTSA ID Number: 10862356
Consumer Location: BOCA RATON, FL
VIN: JM3TB28A290****

Summary of Complaint

SUV WOULD GO OFF IN THE MIDDLE OF THE ROAD OR HIGHWAY WHEN TRAVELING A HIGH SPEED. TOOK IT TO DEALER, THEY SAY THAT THEY FOUND OIL & WATER MIX IN THE ENGINE DUE TO WATER PUMP FAILURE, MULTIPLE SYMPTOMS WOULD OCCUR AS DUE TO THIS CONDITION. THIS ISSUE IS VERY SERIES, FIRST YOU GET NO INDICTION OF THE PROBLEM, NOT SURE WHY THE WATER PUMP FAILURE CAUSES WATER TO ENTER THE MOTOR AND MIX WITH OIL, IT MUST BE A MAZDA DESIGN PROBLEM, WHICH THEY SEEM TO KNOW ABOUT AND NEVER ISSUED A RECALL TO GET ALL THE CAR FIXED. IF YOU ARE DRIVING WITH YOUR FAMILY AT 50 MPE IN AN HIGHWAY THE CAR WILL JUST GO OFF AND YOU CAN GET IMPACTED AT THE REAR WITH VERY HORRIBLE CONSEQUENCES. WILL MAZDA ISSUE A RECALL FOR SUCH A SERIES ISSUE?

Components: SERVICE BRAKES

December 15, 2015
NHTSA ID Number: 10859915
Consumer Location: BOTHELL, WA
VIN: JM3TB38V590****

Summary of Complaint

WHEN BREAKING I HEAR PULSATING SOUND AND VERY DIFFICULT TO BRING THE CAR TO A STOP. THE CAR SLOWS DOWN EVENTUALLY, BUT REQUIRE INTENSE PRESSURE TO BRING THE VEHICLE TO A COMPLETE STOP. THERE IS ALSO A PULSATING NOISE WHEN THE BRAKES ARE APPLIED. IT TAKES ABOUT TWICE THE DISTANCE TO COME TO A COMPLETE STOP THAN PREVIOUSLY. TOOK IT TO THE DEALER AND THEY COULDN'T FIGURE OUT ANYTHING WRONG WITH THE CAR. NO INDICATION OF ANY PROBLEM ON THE DASHBOARD, BUT I CAN DEFINITELY FEEL SOMETHING IS WRONG WITH BREAKING. I DO NOT FEEL SAFE WHEN DRIVING.

Components: STEERING SUSPENSION WHEELS

March 10, 2016
NHTSA ID Number: 10846219
Consumer Location: FOREST HILLS, NY
VIN: JM3TB38V390****

Summary of Complaint

WHILE TRAVELING @ ABOUT 15 MPH MADE A RIGHT TURN UP A ONE WAY STREET, CAR MADE A LOUD THUMP SOUND AND LURCHED FORWARD. AT WHICH POINT THE CAR STOPPED AND I WAS NOT ABLE TO MOVE BACK OR FORWARD. EXITED VEHICLE TO FIND DRIVER SIDE WHEEL BROKE OFF AND MOVED FORWARD IN THE WHEEL WELL. MAZDA ROADSIDE WAS CALLED AND FLATBED SERVICE ARRANGED. CAR IS WELL MAINTAINED AND ONLY HAS 74,000 MILES. MAZDA NEEDS TO ACT QUICKLY ON THIS RECALL ISSUE BECAUSE SOME ONE IS GOING TO GET SERIOUSLY INJURED OR KIILLED (DRIVING AT HIGHWAY SPEEDS)

Components: SUSPENSION

October 28, 2015
NHTSA ID Number: 10838592
Consumer Location: RIVERBANK, CA
VIN: JM3TB38V690****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD WHILE ATTEMPTING TO MAKE A LEFT TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE LOWER CONTROL ARM WAS FAILING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Components: AIR BAGS

September 01, 2015
NHTSA ID Number: 10825854
Consumer Location: RALEIGH, NC
VIN: JM3TB28AX80****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V451000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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