Components: FUEL SYSTEM, GASOLINE
December 05, 2014
TBD
Condition
Run & Drive
Damage
Collision
Title
Clear
| Dynamic Head Restraints | Not Available |
|---|---|
| Head Restraint | Not Available |
| Advanced Belt Feature | Not Available |
| Adjustable Upper Belt Anchorage | Not Available |
| Seat Belt Reminder System | Driver |
| Frontal Air Bag | Driver, Front Passenger |
|---|---|
| Curtain | Driver, Front Passenger, Rear Seat, 3rd row |
| Torso | Driver, Front Passenger |
| Knee | Not Available |
| Additional Air Bags | Not Available |
| Meets Side Air Bag Out-of-Position Requirements | Yes |
| LATCH Locations | Not Available |
|---|---|
| Safety Power Windows (Anti-Pinch) | Standard |
| Safety Power Windows (Anti-Pinch) locations | Not Available |
| NHTSA ID Number: | 10668388 |
|---|---|
| Consumer Location: | RANCHO CORDOVA, CA |
| VIN: | JM3TB28V680**** |
TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT STATED THAT THERE WAS A STRONG ODOR OF FUEL WHEN THE HEAT/COOL SYSTEM WAS ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE FUEL RAIL WAS LEAKING. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
| NHTSA ID Number: | 10242789 |
|---|---|
| Consumer Location: | IRVINE, CA |
| VIN: | JM3TB28V680**** |
THE FRONT PASSENGER AND DRIVER SEAT HEAD RESTS BEND TOO MUCH FORWARD CAUSING NECK PAIN. THIS BEND CANNOT BE ADJUSTED. MAZDA SAYS THAT THE HEADREST SPECIFICATIONS WERE DICTATED TO THEM BY GOVERNMENT STANDARDS. HOWEVER, NONE OF THE OTHER VEHICLES I HAVE SEEN HAS THIS MUCH BEND. IF THE VEHICLE HEAD REST SPECIFICATIONS WERE DICTATED TO THEM BY THE GOVERNMENT THEN THERE IS SOME SERIOUS ERRORS IN GOVERNMENT SPECS SINCE THIS UNUSUAL BEND (HAVEN'T SEEN THIS MUCH BEND ON ANY OTHER VEHICLE) IS CAUSING NECK PAIN. NOTE THAT I AM 6' TALL AND WEIGH 180 LBS AND WILL FALL IN TO AVERAGE CONSUMER PHYSICAL CATEGORY AND THERE IS NOTHING UNUSUAL ABOUT ME. I DID NOT HAVE ANY NECK PAIN PRIOR TO PURCHASE OF THIS VEHICLE. *TR
| NHTSA ID Number: | 11449036 |
|---|---|
| Consumer Location: | SEATAC, WA |
| VIN: | JM3TB38A880**** |
To whom it concern. Leaking water in my passenger seat, at the beginning we though that was the blower motor, we change it, but then got wet again and it went bad again, but I found out that was a malfunction factory the problem with the air conditioning compressor. I took my car to 3 different shops, where the first two, drained my A/C I give up because I was paying money for nothing. I took the car to Mazda dealer, They told me that my car have a malfunction Factory and was about the a/c system. I talk to Mazda and ask them to replace it, because this was a factory problem. They refuse to do it. I found a recall for Mazda cx5 with the same problem but not my car that is Mazda cx9. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
| NHTSA ID Number: | 11406363 |
|---|---|
| Consumer Location: | HOPKINSVILLE, KY |
| VIN: | JM3TB28A680**** |
SOMETIMES THE BLIND SIGNAL WORKS SOMETIMES IT DOESN'T SOMETIMES IT BLINKS ON THE SCREEN AND WHEN SWITCHING LANES, BRAKES KEEPS GOING OUT BALL JOINT KEEPS POPPING HARD SHIFT OR KNOCK IN REVERSE AND WHEN PLACED IN PARK HAD REPAIR DONE SEVERAL TIMES. DVD WIRES KEEPS GOING OUT/SHORTAGE M. SOMETIMES SEAT BELT BLINKER WORK AND SOMETIMES IT DOESN'T
| NHTSA ID Number: | 11406364 |
|---|---|
| Consumer Location: | HOPKINSVILLE, KY |
| VIN: | JM3TB28A680**** |
KNOCK OR HARD SHIFT IN PARK AS WELL AS IN REVERSE KEEPS BURNING OIL HAD EVERYTHING FLUSHED REPLACED ALL FLUIDS VALVE COVER GASKETS SPARK PLUGS ETC
| NHTSA ID Number: | 11402646 |
|---|---|
| Consumer Location: | GRAYSLAKE, IL |
| VIN: | JM3TB38A480**** |
TL* THE CONTACT OWNED A 2008 MAZDA CX-9. THE CONTACT STATED WHILE DRIVING AT 45 MPH, THE CONTACT SAW A RACCOON AND VEERED OFF THE ROAD CAUSING THE CONTACT TO HIT A TREE. THE AIR BAGS DEPLOYED WITH EXTREME FORCE CAUSING THE CONTACT TO HAVE A MIGRAINE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CHEST CONTUSION AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A JUNKYARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS RELATING THE FAILURE TO NHTSA CAMPAIGN NUMBER: 20V035000 (AIR BAGS). OAK LAWN MAZDA (6750 W 95TH ST, OAK LAWN, IL 60453) WAS CONTACTED AND INFORMED THE CONTACT THAT THE RECALL WAS ALREADY PERFORMED PRIOR TO THE CONTACT OWNING THE VEHICLE AND THAT THEY COULD NOT FURTHER ASSIST. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND INFORMED THE CONTACT THAT THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 93,000.
| NHTSA ID Number: | 11400297 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | JM3TB28A680**** |
LOST CONTROL BRAKES FAILING AND STEERING AND WHEEL LC ABOUT TO FALL OFF DEALERSHIPS SAYING RECALL WAS COMPLETED BUT IT'S DEFINITELY NOT
| NHTSA ID Number: | 11400299 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | JM3TB28A680**** |
MY CONTROL ARMS BEARINGS AND JOINTS ARE RUSTED AND THE DEALERSHIP SAYS THEY AREN'T COVERED THEY WERE FIXED 5 YEARS AGO AND THEY ARE DEFINITELY SEPARATED AND HAZARDOUS
| NHTSA ID Number: | 11361093 |
|---|---|
| Consumer Location: | EMMAUS, PA |
| VIN: | JM3TB38V080**** |
KNOWN ISSUE OF TRANSFER CASE MECHANICAL FAILURE IN ALL CX-9 MODELS FROM 2007-2015. TRANSFER CASE IS TOO CLOSE TO EXHAUST CAUSING THE OIL TO DRY UP. TRANSFER CASE EXPLODES CAUSING THE VEHICLE TO LOCK UP WHILE DRIVING. KNOWN ISSUE THAT HAS CAUSE MANY ACCIDENTS.
| NHTSA ID Number: | 11354623 |
|---|---|
| Consumer Location: | TORRANCE, CA |
| VIN: | JM3TB28A780**** |
I WAS DRIVING AND ALL OF A SUDDEN I LOST THE PRESSURE ON MY BRAKE AND MY CAR WONT STOP. I HAD TO DEPRESSED THE BRAKE SO HARD. THEN I STARTED HEARING A HISSING NOISE WHILE STEPPING ON THE BRAKE.
| NHTSA ID Number: | 11348720 |
|---|---|
| Consumer Location: | LANCASTER, PA |
| VIN: | JM3TB38V780**** |
I NOTICED IN THE LAST ALMOST YEAR A STRANGE VIBRATION IN THE SUV WHEN I TURN, AS TIME WENT ON IT GOT LOUDER. I HAD COUPLE OTHER PARTS REPLACED THROUGHOUT THIS TIME THINKING THAT WAS THE ISSUE. I THAN FIND OUT RECENTLY IT WAS THE READ REPELLER SHAFT AND ANOTHER PART WHICH CONNECTS TO THE ENGINE ALSO PART OF THE DRIVE SHAFT. NOISE OCCURS WITH DRIVING I NOTICED AFTER SEARCHING IT IS COMMON WITH THIS SUV
| NHTSA ID Number: | 11331246 |
|---|---|
| Consumer Location: | LEAVENWORTH, WA |
| VIN: | JM3TB38A580**** |
WHEN DRIVING VEHICLE A SEVERE SHUDDERING VIBRATION AND LOUD NOISE EMANATED FROM FRONT END OF VEHICLE, AS IF FRONT AXEL WAS GOING TO FALL OFF. HAPPENED THREE TIMES SO FAR. ONCE TO MY WIFE, ONCE TO ME, AND ONCE TO THE MECHANIC. VERY FRIGHTENING EACH TIME, CAUSING DRIVERS TO PULL OVER AND TURN OFF VEHICLE. THEN VEHICLE DRIVES OK FOR A WHILE. HAPPENED WHILE DRIVING STRAIGHT FORWARD. MECHANIC STATES IT IS A FAILED POWER TRANSFER UNIT. MECHANIC'S RESEARCH INDICATED IT IS A BIG PROBLEM IN MAZDA CX-9 VEHICLES, AND A CLASS ACTION LAWSUIT WAS FILED AND RESULTED IN A SETTLEMENT. AS FAR AS I CAN TELL THAT SETTLEMENT DOES NOT COVER MY VEHICLE YEAR (2008), AND IS LIMITED TO VEHICLES MANUFACTURED AFTER 2010, AND WHICH MEET CERTAIN SPECIFICATIONS. MECHANIC ESTIMATES REPAIR WILL RUN IN THE $1100-$1500 RANGE. WONDERING IF I HAVE ANY RECOURSE WITH REGARD TO THIS PROBLEM AND THE FACT THAT IT SEEMS A MANUFACTURING DEFECT RATHER THEN NORMAL WEAR AND TEAR. *TR
| NHTSA ID Number: | 11307700 |
|---|---|
| Consumer Location: | RIVERTON, WY |
| VIN: | JM3TB38A680**** |
TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 17V457000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. ADDITIONALLY, THE BATTERY BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BATTERY WAS REPLACED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER GREINER FORD OF CASPER 3333 CY AVE, CASPER, WY 82604 (307) 462-4090 WHO STATED THAT THE REMEDY PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 145,000. PARTS DISTRIBUTION DISCONNECT.
| NHTSA ID Number: | 11297025 |
|---|---|
| Consumer Location: | BRIDGEVIEW, IL |
| VIN: | JM3TB38A880**** |
WHEN I BROUGHT THE CAR WITHIN 30 DAYS THE AXLE BROKE THEY FIXED IT BUT I HAVEN'T HAD THE CAR FOR 4 MONTHS AND NOW THE TRANSFER CASE IS CRACKED THEY WANT ME TO PAY 800 DOLLARS TO FIX IT BUT I DID NOTHING WRONG HE HASN'T FIXED MY KEY AFTER HE SAID HE WILL HE STATED AFTER THE AXLE WAS FIXED THAT HE NEEDED TO ADD TRANSMISSION FLUID WHICH HE DID NOT EVER ADD AND NOW MY TRANSFER CASE IS BROKE I WAS DRIVING AND HEARD A LARGE BOOM I THOUGHT THE AXLE BROKE AGAIN AND THE 4WD LIGHT CAME ON SO I WAS ABLE TO DRIVE IT BACK AND NOW THEY TELLING ME IT'S MY FAULT THAT IT HAPPENED I DIDN'T DO ANYTHING BUT DRIVE THE CAR I BROUGHT THE CAR SEPTEMBER 5TH 2019 I HAD TO TAKE THE CAR BACK BECAUSE THE SEAT WOULDN'T WORK THE AXLE BROKE NOW THE OTHER ISSUE
| NHTSA ID Number: | 11289195 |
|---|---|
| Consumer Location: | SEATTLE, WA |
| VIN: | JM3TB38V480**** |
MAZDA CX-9 PROBLEM 130,000 MILES-ON NOVEMBER 25TH, AS I WAS DROPPING MY CHILDREN TO THEIR SCHOOLS, THE DEFROST SUDDENLY STOPS WORKING. I TRY TO TURN THE FAN/HEATER ALL THE WAY, BUT TO NO AVAIL. I HAD TO USE A TOWEL TO WIPE THE WINDSHIELD. AS I PULLED INTO A CURVED SIDE, THE ENGINE TURNS OFF, I TURNED THE IGNITION KEY TO OFF, THEN STARTS THE ENGINE AGAIN, AND THE ENGINE LIGHT COMES ON. I PULLED OUT AND DROVE ABOUT SIX HUNDRED FEET AND PARKED. I CALL A MECHANIC AND I DROVE IT AGAIN FOR A MILE TO THE SHOP. HE OPENS UP THE HOOD AND POUR IN SOME COOLANT AND ALL THE COOLANT WERE ON THE FLOOR. HE IMMEDIATELY TOLD ME THAT COOLANT LEAKS AND OIL IS PROBABLY MIXED AND CAUSES THE ENGINE FAILURE. HE TOLD ME I HAD TO CHANGE THE ENGINE, BECAUSE FIXING IT WILL COST ME OVER TEN GRAND. I DROVE IT HOME, THEN THE FOLLOWING MORNING, I TOOK TO A DIFFERENT SHOP, THEY DID THE DIAGNOSIS AND RELATE THE SAME STORY THAT CHECK CODES SHOWED THREE CODES: P0016, CRANK POSITION SENSOR CORRELATION BANK ONE SENSOR A. 1285 CYLINDER HEAD OVER TEMPERATURE, 1299 CYLINDER HEAD TEMP PROTECTION. THE CODES INDICATE AN OVERHEAT SCENARIO THAT RESULTED IN ENGINE SHUT DOWN. THEY CHECK OIL AND FOUND MILKY SUBSTANCE INSTEAD OF OIL. PRESSURE CHECK FOR COOLANT LEAK PUSHED MILKY OIL OUT OF DIPSTICK TUBE. HEAD GASKET HAS FAILED DUE TO OVERHEATING AND THE COOLANT HAS CONTAMINATED THE ENGINE OIL. THEIR RECOMMENDATION IS TO REPLACE THE ENGINE, ASSEMBLY AND FLUSH COOLING SYSTEM. THEIR TOTAL ESTIMATE IS $10,900. I CAN'T AFFORD TO PAY FOR THIS SERVICE REPAIR. I CANNOT EVEN SPEND THAT MUCH OF MONEY ON ANOTHER CAR. WE BOUGHT THIS CAR THINKING THAT IT WILL TAKE US FOR SOME TIME BEFORE WE'LL NEED ANOTHER CAR. I CONTACTED MAZDA CUSTOMER EXPERIENCE, AND THEIR RESPONSE WAS, "WISH THERE WERE NEVER PART FAILURES", NOW, I'M STUCK. SO THIS IS MY STORY!!! SAFETY ISSUES: SUDDEN ENGINE SHUT OFF, DEFROST MALFUNCTION AND STEERING WHEEL.
| NHTSA ID Number: | 11269310 |
|---|---|
| Consumer Location: | MANCHESTER, NH |
| VIN: | JM3TB38V280**** |
WHEN ACCELERATING AFTER DRIVING FOR A FEW MINUTES MAYBE 10-15 AFTER THE VEHICLE HAS HAD TIME TO WARM UP, AS I AM APPLYING PRESSURE TO THE GAS PEDAL AND IT IS SHIFTING INTO GEARS (USUALLY INTO GEARS 3,4, & 5) THE VEHICLE IS SHOWING THAT IT IS INTO THE NEXT GEAR BUT YOU FEEL IT SHIFT AFTER THE FACT SO IT IS DELAYED AND AS ACCELERATING IT FEELS AS THOUGH IT IS LAGGING AND TRYING TO SHIFT BUT CAN'T FULLY RIGHT AWAY. I AM ONLY SUBMITTING THIS COMPLAINT BECAUSE I KNOW A COUPLE OTHERS WITH THIS MAKE OF VEHICLE BUT DIFFERENT YEARS AND THEY STATED THEY HAVE THE SAME ISSUE WITH THEIR VEHICLE AS WELL
| NHTSA ID Number: | 11246517 |
|---|---|
| Consumer Location: | HOLDEN, LA |
| VIN: | JM3TB28A280**** |
ONE DAY, MY KEYLESS DON STOPPED WORKING. THE NEXT DAY THE DOOR KEPT LOCKING WHILE I WAS DRIVING ALMOST EVERY TIME I TURNED THE STEERING WHEEL. THEN THE DRIVERS DOOR WOULDN'T UNLOCK, WHEN I MANUALLY UNLOCKED THE DOOR IT WAS HARD TO DO. I LUCKILY HAD THE WINDOWS ROLLED DOWN, GOT OUT THE VEHICLE AND AS SOON AS I SHUT THE DOOR I HEAR THE DOOR LOCK AND MY TWO YEAR OLD WAS IN THE BACKSEAT! AGAIN LUCKILY I HAD THE WINDOWS ROLLED DOWN OTHERWISE SHE MIGHT'VE BEEN STUCK! THEN THE ALARM KEPT GOING OFF AND WOULDN'T TURN OFF UNTIL I UNHOOKED THE BATTERY. IMAGINE MY FRUSTRATION. I BROUGHT THE CAR TO A MAZDA DEALERSHIP WHO SAID IT WAS THE DOOR LATCH/ACTUATOR. UPON PAYING HEFTILY WHEN I PICKED UP MY CAR, THE CLICKING OF THE DOOR LOCKS HAD STOPPED BUT THE UNLOCK BUTTON STILL WOULDN'T WORK AND THE ALARM WAS ONCE AGAIN GOING OFF! NOW THE CAR IS STILL AT THE MAZDA DEALERSHIP AND HAD ITS BCM/BCU REPLACED FOR A SUPPOSED 'FIX', I'M SUPPOSE TO PICK IT UP TOMORROW. SO I GUESS WE'LL SEE. THE APPARENT PROBLEM FROM ALL OF THIS? MY CX9 HAS A SUNROOF, WHICH MAZDA KNOWS THESE VEHICLES DON'T DRAIN PROPERLY WHICH CAUSES WATER TO GO TO THE BCM SHORTING IT OUT! THIS IS INEXCUSABLE AND COULD VERY WELL COST SOMEONE'S CHILD THEIR LIFE BECAUSE OF THE DOORS CONSTANT LOCKING AND UNABLE TO UNLOCK SOMETIMES MANUALLY. THE DEALERSHIP HAS SEEN IT ON MORE THAN ONE OCCASION AND MAZDA COMPANY HAS EVEN ADMITTED THIS FAULT! SO WHY IS THERE NO RECALL?!
| NHTSA ID Number: | 11233199 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | JM3TB38V280**** |
CAR MAKE WEIRD VIBRATION NOISE IN THE BACK END . WENT TO DIFFERENT MECHANICS AND IT'S A TRANSFER CASE AND DRIVESHAFT ISSUE. . LOOKS THE PROBLEM IS IN DESIGN. MAZDA RECALLED THE TRANSFER CASE FROM 2010 MODEL AND LATER BUT NOT BEFORE. SINCE THE SAME PART IS USED IN EARLIER MODELS REQUESTING RECALL ON EARLIER MODELS TOO. I WENT TO 4 DIFFERENT TRANSMISSION SHOPS AND EVERYONE TOLD ME THAT EACH AND EVERY MAZDA CX-9 COMES TO THEM HAS SAME ISSUE. CALLED DEALERSHIP AND THEY SAID THE EXTENDED WARRANTY IS AFTER 2010. THEY HAVE SAME PARTS AND I OR OTHER OWNERS CAN'T AFFORD THE REPAIR AND IT'S A MANUFACTURING FAULT. LOOKING FORWARD TO GET HELP FROM NHTSA
| NHTSA ID Number: | 11232282 |
|---|---|
| Consumer Location: | GAITHERSBURG, MD |
| VIN: | JM3TB38A480**** |
O WAS OPERATING THE VEHICLE AND THE BRAKES BECAME SPONGY AND FAILED TO STOP THE VEHICLE UNLESS I INCREASED THE EFFORT TO DEPRESS THE BRAKE PEDAL DOWN. FOOT HAS SLIPPED ON OCCASION CAUSING MY ANKLE TO BE STRUCK ON THE PEDAL. I NOW DOWN SHIFT GEARS TO SLOW THE VEHICLE TO ASSIST IN STOPPING WHILE KEEPING EVEN FURTHER BACK FROM VEHICLES IN FRONT OF ME. CURRENTLY, NO RECALLS ARE OUT SPECIFICALLY FOR MY VIN BUT THE YEAR MAKE AND MODEL ARE CONSISTENT WITH THE CURRENT RECALLS OUT FOR BAD MASTER BRAKE CYLINDER AND BRAKE BOOSTER. BOTH OF WHICH HAVE FAILED IN MY VEHICLE. I HAVE CONTACTED THE GAITHERSBURG MD MAZDA DEALERSHIP AND THEY INSIST THE VEHICLE IS NOT RECALLED AND ARE SUGGESTING I PAY OUT OF POCKET FOR A KNOWN RECALL ON THESE VEHICLES. ANY ASSISTANCE WOULD BE GREATLY APPROPRIATED. THANK YOU
| NHTSA ID Number: | 11221902 |
|---|---|
| Consumer Location: | CAGUAS, PR |
| VIN: | JM3TB28A080**** |
TAKATA RECALL - I'M ADVISED THAT AIR BAGS HAD TO CHANGE BECAUSE ARE DEFECTS, ALL.
| NHTSA ID Number: | 11208793 |
|---|---|
| Consumer Location: | HAMPTON, VA |
| VIN: | JM3TB38V880**** |
TIRE SENSOR FAILURE HAS TWICE NOW CAUSED BLOW OUT OF TIRES WHILE DRIVING, LUCKILY NO INJURY SINCE GOING AT LOW SPEED IN NEIGHBORHOOD. ALSO KEEP HAVING ISSUES WITH LOOSING TIRE PRESSURE. NOW I SEE THIS IS A KNOWN PROBLEM WITH THIS VEHICLE MAKE MODEL AND YEAR
| NHTSA ID Number: | 11207358 |
|---|---|
| Consumer Location: | YUMA, AZ |
| VIN: | JM3TB28A980**** |
WE BOUGHT OUR CAR ON A DEALER IN MESA, IT WAS STATIONARY. AFTER WE BOUGHT IT WE NOTICED LOCKS MOVING ON THEIR OWN WINDOWS ROLLING DOWN SO DID THE MOON ROOF. WHEN WE TURN OFF THE ENGINE THE A/C TURNS ON EVEN THOUGH THE CAR IS TURNED OFF. THE CAR LOCKS ITSELF LEAVING US OUTSIDE. WE HAD PROBLEMS WITH THE TIRES THEY KEEP LOOSING UP MAKING THE CAR VIBRATE AND MAKING SOUNDS LIKE BANGING ON THE TIRES
| NHTSA ID Number: | 11206917 |
|---|---|
| Consumer Location: | KENT, WA |
| VIN: | JM3TB38V980**** |
THE AIRBAGS WARNING LIGHT JUST CAME ON A COUPLE DAYS FOR MY CAR AND I TOOK IT THE MAZDA DEALER TO DIAGNOSE AND THEY SAID THE PASSENGER AIRBAGS AND THE SAS MODULE NEED TO BE REPLACED BUT WARRANTY SAFETY IS ONLY UP TO 60000 MILES. MY CAR HAS 76998 MILES. BUT THIS IS A SAFETY ISSUE AND MAZDA HAS LOTS PROBLEM WITH AIRBAGS RECALLS.
| NHTSA ID Number: | 11205750 |
|---|---|
| Consumer Location: | INDIANAPOLIS, IN |
| VIN: | JM3TB28A880**** |
TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE EXITING THE HIGHWAY AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP. THE CONTACT SWERVED TO THE RIGHT AND STRUCK A CURB, WHICH SLOWED THE VEHICLE DOWN. THE CONTACT QUICKLY SHIFTED INTO PARK. IN ADDITION, EACH TIME THE BRAKE PEDAL WAS DEPRESSED, THE SOUND OF BLOWING AIR WAS HEARD FROM THE DRIVER'S SIDE OF THE DASHBOARD. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE RAY SKILLMAN MAZDA DEALERSHIP, THE VEHICLE WAS NOT PHYSICALLY DIAGNOSED. THE TECHNICIANS VERBALLY INFORMED ME IMMEDIATELY OF BRAKE BOOSTER FAILURE BASED ON THE SYMPTOMS CONVEYED. THE PROBLEM STEMMED FROM A DEFECTIVE BRAKE BOOSTER. I DID CONTACT THE MANUFACTURER (MAZDA CORPORATE OFFICE IN CALIFORNIA) PRIOR TO CONTACTING THE NHTSA. MAZDA WAS UNCOOPERATIVE ON ANY AGREEMENT OF REPAIRS DUE TO THE EXTENDED WARRANTY PERIOD ENDING THAT I WAS UNAWARE OF." DUE TO THE UNETHICAL STANDING OF MAZDA FAILING TO ISSUE A RECALL, MYSELF AND FAMILY WERE PUT IN GREAT DANGER WHEN I EXPERIENCED THE BRAKE FAILURE. HAD WE BEEN AWARE OF THE FACT THAT MAZDA KNOWINGLY DISCOVERED THE MANUFACTURER DEFECT, I WOULD HAVE BEEN PROACTIVE IN ADDRESSING THE ISSUE PRIOR TO HAVING AN ALMOST TOTAL LIFE LOSS AND VEHICLE DAMAGE. I REQUESTED TO ESCALATE MY CONCERNS, AND SPOKE WITH A SUPERVISOR THAT SUGGESTED TO HAVE THE VEHICLE DIAGNOSED AND STATED THEY MAY OR NOT AGREE TO COVER SOME IF ANY OF THE CHARGES. AFTER MY VEHICLE SAT ON THE LOT FOR 5 DAYS AS WE TRIED TO COME TO AN AGREEMENT, MAZDA AGREED TO COVER 50% OF THE REPAIR COST (PARTS, LABOR, AND DIAGNOSTIC FEE.) IN ADDITION, THE TECHNICIANS ALSO DISCOVERED AN ISSUE WITH THE BRAKE LIGHT NOT LUMINATING ON THE DASHBOARD. THEY DETERMINED ALSO THE BRAKE LIGHT NEVER CAME ON WHICH WOULD HAVE BEEN AN INDICATOR OF SOME SORT OF BRAKE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 136,493. *TR*JB
| NHTSA ID Number: | 11204296 |
|---|---|
| Consumer Location: | DOTHAN, AL |
| VIN: | JM3TB28A180**** |
》TAKARA RECALL ----- NHTSA CAMPAIGN NUMBER: 15V451000《 MY CAR STARTED WITH A SCRATCHING OR GRINDING NOISE THAT I THOUGHT WAS THE BRAKES BUT I JUST RECENTLY CHANGED SO I KEPT DRIVING. WHEN IT WOULD RAIN IT WOULD MAKE NOISES I CANT REMEMBER WHAT EXACTLY IT WAS I THINK IT WAS LIKE POPPING. ONLY WHEN IT RAINED AND I WAS TURNING. WELL IT TURNED INTO WHEN I WAS DRIVING ANYTIME IT WAS POPPING AND CRACKING AND THEN IT TURNED INTO SOME CRAZY NOISE THAT ALMOST SOUNDED LIKE SOMETHING WAS FALLING OUT THE BOTTOM OF MY CAR AND I WAS DRAGGING ON THE GROUND BUT I WASNT DRAGGING ANYTHING. I THINK IT GOT WATER INSIDE THE BALL JOINT AND RUSTED. NHTSA CAMPAIGN NUMBER: 15V451000
| NHTSA ID Number: | 11193183 |
|---|---|
| Consumer Location: | NANUET, NY |
| VIN: | JM3TB38V380**** |
TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT SMELLED FUMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 161,000. *TT CONSUMER STATED DUE TO THE TRANSFER CASE GOING BAD, IT CAUSED TRANSMISSION TO GO BAD. CONSUMER WAS TOLD TO BRING VEHICLE TO THE DEALER, SMELL IS ON GOING.*JB
| NHTSA ID Number: | 11187082 |
|---|---|
| Consumer Location: | JESSUP, MD |
| VIN: | **** |
I WAS ABOUT TO LEAVE FROM MY RESIDENTIAL PARKING LOT. I WENT TO CHECK MY WHEELCHAIR WAS SECURE. I OPENED THE LIFTGATE. AFTER SECURING THE WHEELCHAIR I PRESSED THE ELECTRONIC BUTTON TO CLOSE THE LIFTGATE. I HEARD 3 BEEPS, BUT THE DOOR/LIFTGATE WOULD NOT CLOSE.I TURNED THE CAR OFF AND ON, I GOT OUT THE MANUAL BEGAN TO TRY SEVERAL THINGS TO CLOSE THE DOOR/LIFTGATE. I LOCKED AND UNLOCKED THE DOOR LOCKS, I CHECKED NOTHING BLOCKING THE SENSORS. I USED THE POWER CONTROL BUTTON UNDER THE DASHBOARD AND THE DOOR STILL WOULD NOT CLOSE. I DID THIS FOR AN HOUR. FINALLY, SOMETHING HAPPENED & WAS ABLE TO CLOSE THE DOOR/LIFTGATE BY HAND. I TOOK THE CAR TO A REPUTABLE MACHANIC. THEY FOUND "MAZDA" HAD A "TSB" OUT ABOUT THE LIFTGATE LOCK ASSEMBLY AND IF THE LOCK FAILS, REPLACE THE ENTIRE PART. I TOOK THE CAR TO A MAZDA DEALER. THE COST TO SPECIAL ORDER THE PART AND REPAIR WOULD COST APPROX. $1200. I CAN NOT AFFORD TO REPLACE THE LOCK. I I AM A HADICAPPED PERSON. I USE MOBILITY DEVICES TO HELP ME REMAIN MOBILE AND GET TO AND FROM DOCTORS AND THERAPY.. I CANNOT TRANSPORT THESE DEVICES( WHEELCHAIR, ELECTRIC SKOOTER/CHAIR) BECAUSE OF THE LIFTGATE LOCK PROBLEM. I'M FEARFUL THE ASSEMBLY WILL LOCK PERMANENTLY AND EFFECT THE DOOR LOCKS. PLEASE, PLEASE ASSIST ME SO THE LIFTGATE CAN BE REPAIRED. THANK YOU.
| NHTSA ID Number: | 11160592 |
|---|---|
| Consumer Location: | UNIVERSITY PARK, IL |
| VIN: | JM3TB28A980**** |
MY VEHICLE BCM (BODY CONTROL MODULE) HAVE GONE HAYWIRE FOR THE SECOND TIME THIS YEAR. MY DASHBOARD WARNING SIGNALS APPEARED AS I WAS DRIVING LOCALLY. ALL GAUGES WILL DROPS DOWN TO ZERO, DASH BOARD WARNING LIGHTS WILL BEGIN FLASHING OFF AND ON, MY EMERGENCY LIGHTS WILL BECOME DISABLED AND THERE HAVE BEEN TWO OCCASIONS WHEN MY CAR REFUSED TO START. I STARTED TO NOTICE THAT WHEN THE "AT" LIGHT AND THE TRACTION CONTROL SYMBOL LIGHT ARE ON THE VEHICLE SPEED WILL NOT ACCELERATE TO THE SPEED FOR WHICH I'M PRESSING THE GAS. MY INITIAL TAKEOFF IS VERY SLOW. AFTER THE FIRST NO START I HAD MY VEHICLE TOWED HOME AND HAD TO GET A RENTAL FOR A FEW DAYS. THIS ISSUE IS CURRENTLY ONGOING AFTER I MADE A SERVICE APPOINTMENT WITH MAZDA, I ALSO ENDED UP DRIVING THE CAR IN THIS CONDITION TO THE DEALERSHIP TO SEE IF I COULD GET SERVICE STARTED EARLY AND THEY WEREN'T ABLE TO SERVICE ME BECAUSE THEY DIDN'T HAVE A LOANER VEHICLE. I TOLD THEM THAT I COULDN'T LEAVE THE CAR FOR THIS IS MY ONLY TRANSPORTATION AND I NEED A CAR TO GO BACK TO WORK ON FRIDAY. I WAS TOLD THAT A LADY SHOULD BE BRINGING BACK A CAR THE FOLLOWING DAY (THRUSDAY) AROUND NOON IF NOT THEY SHOULD HAVE ONE ON FRIDAY. FRIDAY CAME NO CALL FROM THEM, I CALLED SEVERAL TIMES TO ONLY HAVE MY CALLS FORWARD TO A VOICEMAIL. SO I CALLED THE PARTS DEPT. TOLD THE PERSON THAT ANSWERED THAT I WAS TRYING TO CONTACT SOMEONE IN SERVICE REGARDING BRINGING IN MY VEHICLE FOR SERVICE. THE PART DEPT. MANAGER ANSWERED THE PHONE AND I TOLD HIM WHO I AM AND HE INDICATED AGAIN WE DON'T HAVE ANY LOANER VEHICLE AT THIS TIME, WE SHOULD HAVE ONE ON MONDAY, WE HAVE A COUPLE OF PEOPLE GETTING RECALL PARTS REPLACE AND THE PARTS ARE ON BACK ORDER. SO NOW ITS MONDAY THE CAR IS STILL UNSERVICED AND I JUST CALLED TO GET THE SAME RESPONSE FROM THE SERVICE DEPT., WE HAVE NO LOANER VEHICLE AT THIS TIME. IT SHOULD BE RECALLED OR THE HOUSING UNIT. IT'S DANGEROUS!
| NHTSA ID Number: | 11141899 |
|---|---|
| Consumer Location: | MATTESON, IL |
| VIN: | JM3TB38A880**** |
TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE DRIVING 60 MPH, THE DRIVER'S SEAT UNINTENTIONALLY MOVED TOWARDS THE STEERING WHEEL. IT WAS DIFFICULT FOR THE CONTACT TO EXIT THE VEHICLE DUE TO HOW CLOSE THE SEAT MOVED TOWARDS THE STEERING WHEEL. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. MAZDA OF ORLAND PARK (8910 W 159TH ST, ORLAND PARK, IL 60462, (708) 444-3200) WAS CONTACTED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 09V066000 (ELECTRICAL SYSTEM) IN 2009. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.
| NHTSA ID Number: | 11140819 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | JM3TB28AX80**** |
LETTER TO MAZDA OF AMERICA ENGINEERING 10/2/2018 SUBJECT: SHARED DESIGN FLAW OF 2008 CX-9 AND 2008 FORD EDGE STAMPED STEEL FUEL TANK (FORD HAS RECALLED THIS TANK) MAZDA ENGINEERING, I HAVE LOOKED AT TWO DESIGNS TO SECURE TANKS. 1) TANK IS BOLTED AND ONE WHERE THE TANK IS BOLTED DIRECTLY TO A FRAME THROUGH THE SEALING FLANGE. (CURRENT CASE WITH CX-9 AND FORD EDGE -2008) 2) TANK IS SECURED USING TRADITIONAL TANK STRAPS THE FORD EDGE TANK (THE SAME AS CX-9) WAS RECALLED IN CASE 1 BECAUSE THE BOLTED FLANGE IS PART OF THE TANK. AFTER REPEATED FLEXING OF FRAME AND TANK WITH THE ADDITION OF CORROSION IN NORTHERN STATES, THE FIXED FLANGE RUPTURES THE THANK CAUSING SUDDEN FUEL LOSS ON A TANK THAT DOES NOT APPEAR TO BE CORRODED. THIS IS OF COURSE A LARGE LIABILITY AS BRITTLE FATIGUE FRACTURE IS BY NATURE SUDDEN. THERE IS NO WARNING FOR THE CUSTOMER. THEY PULL INTO THEIR GARAGE AT HOME OR WORK AND ARE A SUDDEN HAZARD. IN CASE 2, A TRADITION METHOD OF SECURING A TANK, THE LOAD IS DISTRIBUTED ON A STRAP. SHOULD THE STRAP FRACTURE THERE IS NO SUDDEN FUEL LOSS. THE STRAP CAN BE REPLACED. THE TANK STAYS SEALED. THIS DESIGN FLAW HAS RESULTED IN A SERIOUS ENOUGH ISSUE THAT FORD HAS RECALLED OVER 200,000 VEHICLES IDENTICAL TO THE CX-9 TO ADDRESS THIS EXACT ISSUE. FORD AND MAZDA SHARE NOT ONLY THE SAME DESIGN, BUT THE SAME TANK MANUFACTURER AND CHASSIS. THE MAZDA ISSUE IS MORE SERIOUS AS COATED TANKS DO NOT SHOW ANY WARNING SIGNS OF CORROSION. WHERE SALT AND BRINE ARE USED IN NORTHERN US DURING THE WINTER THESE TYPES OF COATINGS DO NOT REDUCE CORROSION. THEREFORE, THE NATURE OF THE TANK RUPTURE IS SUDDEN FATIGUE FAILURE WITH NO WARNING AND POSES A CERTAIN RISK OF FIRE IN AN ENCLOSURE SUCH AS A HOME GARAGE. FAILURE WAS - SUDDEN, UNABLE TO BE DETECTED AND LIFE THREATENING
| NHTSA ID Number: | 11133140 |
|---|---|
| Consumer Location: | SAINT PAUL, MN |
| VIN: | JM3TB38A180**** |
TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE HESITATED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE BOOSTERS FAILED AND WERE LEAKING BRAKE FLUID FROM THE MASTER CYLINDER. THE CONTACT RESEARCHED ONLINE AND FOUND AN EXTENDED WARRANTY FOR THE MAZDA CX-9 VEHICLES. THE DEALER (MORRIE'S INVER GROVE MAZDA, 10 MENDOTA RD E, INVER GROVE HEIGHTS, MN 55077, (651) 691-4873) STATED THAT THERE WAS AN EXTENDED WARRANTY SPECIFICALLY FOR THE 2009 MAZDA CX-9 MODELS, BUT IT HAD EXPIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 156,000.
| NHTSA ID Number: | 11123792 |
|---|---|
| Consumer Location: | SUGAR LAND, TX |
| VIN: | JM3TB28A680**** |
THE DRIVER'S SIDE POWER SEAT SPONTANEOUSLY MOVED ALL THE WAY FORWARD, AND PINNED ME AGAINST THE STEERING WHEEL. FORTUNATELY, I WAS PARKED AND NOT DRIVING. I TRIED MOVING THE SEAT ADJUSTMENT SWITCH MANUALLY, BUT THE SEAT CONTINUED TO MOVE FORWARD. THE VEHICLE IS NOW AT THE DEALERSHIP, AND THE TELL ME THAT THEY HAVE ALREADY CORRECTED A RECALL (ABOUT 8 YEARS AGO) WHICH DEALS WITH SIMILAR PROBLEMS. AND THUS THEY CLAIM THE RECALL IS "COMPLETE" AND THEY NO LONGER HAVE TO CORRECT IT.
| NHTSA ID Number: | 11121594 |
|---|---|
| Consumer Location: | BORDENTOWN, NJ |
| VIN: | JM3TB38V880**** |
REAR PASSENGER DOOR WILL NOT OPEN FROM INSIDE CAR THIS IS A SAFETY PROBLEM HAS ANYONE ELSE REPORTED THIS PROBLEM.I TOOK IT TO THE DEALER THEY SAID SOME KIND OF SENSOR HAD TO BE REPLACED AT A COST OF 700.00 DOLLARS I DONT THINK I SOULD HAVE TO PAY OUT OF MY POCKET.I TRANSPORT MY GRANDKID AROUND AND IF A SOMETHING HAPPENS THEY WOULD NOT GET OUT
| NHTSA ID Number: | 11109589 |
|---|---|
| Consumer Location: | PHILADELPHIA, PA |
| VIN: | JM3TB38A480**** |
AFTER CHANGING GEARS, 4TH TO 6TH, THE CAR START MAKING HARD SHIFTING, RATLING. THIS SOUND, GOES AND CAME IN TIME TO TIME.
| NHTSA ID Number: | 11104663 |
|---|---|
| Consumer Location: | ALTAMONTE SPRINGS, FL |
| VIN: | JM3TB38A680**** |
I'M THANKFUL I WAS NOT GOING 75MPH ON THE HIGHWAY WITH MY CHILDREN IN MY CAR INSTEAD I WAS DRIVING 30 MPH COMING TO A STOP AT A RED LIGHT ON A SMALL CITY STREET MY MAZDA CX-9 WITHOUT A WARNING STARTED HICCUPING AND CAME TO A COMPLETE STOP AND NOT ABLE TO POWER UP AGAIN WE HAD IT TOWED TO A MAZDA DEALER WAS TOLD OUR MAKE MODEL OF CAR HAS A TSB CODE ISSUED CODE # 01-026/11 DEALER TOLD US CAR NEEDS NEW PCM (COMPUTER) AND NEW COILS THEY WEREN'T SURE IF COILS RUINED PCM OR PCM DAMAGE COILS. SPOKE TO MANUFACTURER THEY ADMITTED THEY HAVE SEEN ISSUE BUT THAT MY CAR IS 40000 MILES OVER WARRANTY. I HAVE OWNED OTHER CARS AND ALL MY FRIENDS HAVE CARS I HAVE NEVER HEARD OF THIS HAPPENING. I HOPE THIS GETS INVESTIGATED THERE ARE LOADS OF MAZDA'S JUST LIKE MINE ON OUR ROADS I WAS VERY LUCKY TO BE GOING SO SLOW THIS COULD HAVE GONE VERY BAD. I HAVE DONE SOME RESEARCH ONLINE AND THERE ARE LOADS OF STORIES LIKE MINE. WITH NO WARNING SIGNS AT ALL
| NHTSA ID Number: | 11082848 |
|---|---|
| Consumer Location: | FISHERS, IN |
| VIN: | JM3TB28V380**** |
2008 MAZDA CX-9. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS RELATED TO A SAFETY RECALL. *LD THE CONSUMER STATED THERE WAS A SAFETY RECALL PERFORMED ON THE VEHICLE THAT THERE SHOULD NOT HAVE BEEN A CHARGE FOR. THE CONSUMER REQUESTED TO BE REIMBURSED. *JS
| NHTSA ID Number: | 11083738 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | JM3TB38V780**** |
MY WIFE WAS DRIVING THE KIDS AND ALL OF THE SUDDEN THE CAR STARTED TO MAKE LOUD NOISE COULD NOT MOVE FORWARD AND FORCED HER TO STOP. NEXT DAY WE TOWED TO THE MECHANIC'S AND WAS TOLD THE DIFFERENTIAL WAS CRACKED AND IT HAS BEEN SEVERAL CASES OF THIS HAPPENING TO THIS CAR. A WEEK AFTER GETTING THAT FIXED, I STILL HEAR NOTICES WHEN I AM DRIVING BELOW 30MILS. NOW THE MECHANICS TELLS ME THE BACK AXLE IS LEAKING OIL RIGHT NEXT TO THE BACK DIFFERENTIAL. THIS NEEDS TO BE INVESTIGATED BEFORE A LOSE OF LIFE. IF MY WIFE WAS DRIVING IN A HIGHWAY, THERE WOULD HAVE BEEN A MAJOR ACCIDENT.
| NHTSA ID Number: | 11075860 |
|---|---|
| Consumer Location: | CHICAGO, IL |
| VIN: | JM3TB38A780**** |
TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT STATED THAT THE AIR BAG INDICATOR WAS ILLUMINATED. WHILE DRIVING 20 MPH, THE STEERING WHEEL WAS LOOSE AND PULLED WHILE MAKING TURNS. ADDITIONALLY, THE PASSENGER SIDE OF THE VEHICLE SHOOK. THE VEHICLE WAS TAKEN TO CJ WILSON MAZDA (8910 W 159TH ST, ORLAND PARK, IL 60462) WHERE IT WAS DIAGNOSED THAT A WHEEL ALIGNMENT WAS NEEDED AND A TIE ROD REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 237,000.
| NHTSA ID Number: | 11055576 |
|---|---|
| Consumer Location: | ILION, NY |
| VIN: | JM3TB38V280**** |
I HAD THE RECALL DONE ON THE A ARMS AND BALL JOINTS REPLACED AND IT'S ONLY BEEN A YEAR ALSO THE REAR STABLIZER LINKS HAVE FAILED ALSO AGAIN AFTER FACTORY REPLACEMENT.
| NHTSA ID Number: | 11035357 |
|---|---|
| Consumer Location: | WAKE FOREST, NC |
| VIN: | JM3TB38A280**** |
TAKATA RECALL: I HAVE BEEN WAITING SINCE JULY 2016 FOR REPLACEMENT AIRBAGS. I HAVE CALLED DEALERS AND NEVER RECEIVE A CALL BACK TO REPAIR MY VEHICLE. THEY CLAIM THE BAGS ARE UNAVAILABLE.
