Components: FUEL/PROPULSION SYSTEM
October 01, 2021
TBD
Condition
Unknown
Damage
Collision
Title
Other
| Rearview Video Systems | Optional |
|---|
| Dynamic Head Restraints | Not Available |
|---|---|
| Head Restraint | Driver, Front Passenger, Rear Seat |
| Advanced Belt Feature | Standard |
| Adjustable Upper Belt Anchorage | Driver, Front Passenger |
| Seat Belt Reminder System | Driver, Front Passenger |
| Frontal Air Bag | Driver, Front Passenger |
|---|---|
| Curtain | Driver, Front Passenger, Rear Seat |
| Torso | Driver, Front Passenger, Rear Seat |
| Knee | Driver |
| Additional Air Bags | Not Available |
| Meets Side Air Bag Out-of-Position Requirements | Yes |
| LATCH Locations | Rear Seat |
|---|---|
| Safety Power Windows (Anti-Pinch) | Available |
| Safety Power Windows (Anti-Pinch) locations | Driver, Front Passenger, Rear Seat |
| NHTSA ID Number: | 11435095 |
|---|---|
| Consumer Location: | LAWRENCE, MA |
| VIN: | 55swf4kb0fu**** |
Hi so i woke up this morning and my started my car as usual then noticed the smell of gas all around the car Inside and out. I got worried turned off the car and started sniffing around to see if i can find where the leak was and found out the high pressure fuel pump was leaking i looked up info on this part and it is very common on these car for that part to fail. Im very upset that there is no recall yet when the dealership told me that they do 2-3 of those jobs a week (HIGH PRESSURE FUEL PUMP REPAIRS) and still no recalls on this,what is it going to take to get one?, my car has to blow up to get your guys attention?? Oh wait other Mercedes c300 cars in the united states already caught on fire please fix this saftey hazard i want to feel safe and not worry about catching on fire. ITS BEEN 6 years AND STILL HAVE NO RECALLS FOR THIS CAR ???
| NHTSA ID Number: | 11433168 |
|---|---|
| Consumer Location: | ENDICOTT, NY |
| VIN: | 55swf4kb0fu**** |
The contact owns a 2015 Mercedes-Benz C300. The contact stated while driving 50 MPH, the contact heard an abnormal flapping sound coming from the opened panoramic moon roof. The contact reached up into the open moon roof and discovered that the adhesive bonding on the front panel had started to deteriorate. The contact took the vehicle to the local dealer and was confirmed the failure however, the contact was informed that the dealer was not equipped to perform the repair. The contact was referred to Mercedes-Benz of Wilkes-Barre (150 Motorworld Dr, Wilkes-Barre, PA 18702) where the mechanic removed the bonded panel and installed a new front panel which the contact paid for out of pocket. The first dealer then notified the contact of NHTSA Campaign Number: 21V197000 (Structure) and instructed him to call the dealer where the vehicle was repaired. The second dealer was notified of the failure and informed him to call the manufacturer for potential reimbursement. The manufacturer was notified of the failure and informed him that the vehicle was not included in the recall. The vehicle was repaired. The failure mileage was approximately 68,000.
| NHTSA ID Number: | 11397264 |
|---|---|
| Consumer Location: | RIVER FALLS, WI |
| VIN: | 55SWF4KB0FU**** |
UPON SUBMITTING A CLAIM FOR MY "INOPERATIVE" SENSOR ISSUE AND THE CAR LOSING ALL POWER AT HIGHWAY SPEEDS. I DISCOVERED YOUR CLAIM ABOUT PANORAMIC SUNROOF DETACHMENTS. WELL YOU ARE IN LUCK AS I HAVE A LOVELY MERCEDES WITH A ROOF PANEL THAT I HAD TO GLUE TO THE TRACK AS IT CAME APART. THE HINGE ON RIGHT SIDE IS LOOSE. I CAN NO LONGER OPEN THE SUNROOF OR IT WILL CATCH WIND AS IF IT'S ABOUT TO DETHATCH. DRIVING THE SUNROOF IS SO LOOSE THAT IT WILL NOT CLOSE WITHOUT THE HELP OF HOLDING IT DOWN SO IT LOCKS INTO PLACE. BROUGHT IT INTO THE DEALER LAST SUMMER AND THEY BRUSHED IT OFF AND TRIED TO CHARGE ME OVER $2,000 TO GET IT FIXED. THEY SAID "COMMON ISSUE" I WOULD PRODUCE PICTURES, HOWEVER MY CAR IS CURRENTLY SITTING AT A MERCEDES FACTORY SHOP GETTING ITS OTHER SAFETY ISSUES TAKEN CARE OF.
| NHTSA ID Number: | 11397252 |
|---|---|
| Consumer Location: | RIVER FALLS, WI |
| VIN: | 55SWF4KB0FU**** |
ON FEBRUARY 9TH, DURING MY MORNING COMMUTE ON THE INTERSTATE THE CAR LOST POWER TO THE DRIVETRAIN. MESSAGE THAT DISPLAYS WAS "COLLISION ASSIST PLUS INOPERATIVE" ALONG WITH CRUISE CONTROL INOPERATIVE. WITH AN AMBER ESP LIGHT ILLUMINATED, THERE WAS NO ENGINE LIGHT ON. WHEN THIS MESSAGE APPEARED THE CAR WOULD NO LONGER ACCELERATE (LIMP MODE). IN AVOIDANCE TO BEING IN A REAR END COLLISION I QUICKLY PULLED OVER, TURNED OFF THE CAR AND TURNED BACK ON. INOPERATIVE MESSAGE, LIMP MODE AND ESP LIGHT WAS CLEARED. I CALLED DEALER TO NOTIFY. MY THOUGHT WAS THE BATTERY IS A DUD (WAS REPLACED THE DAY PRIOR), THE CAR NEEDS A SOFTWARE REBOOT DUE TO THE NEW BATTERY OR CAR WAS NOT CONNECTED TO THE "MEMORY SAVER" CORRECTLY. OR THE SENSORS WERE DIRTY. SO I DID THE EASIEST. I WASHED THE CAR. THIS PROBLEM CONTINUED TO HAPPEN 5-6 TIMES MORE OVER THE NEXT FEW DAYS STALLING ON THE FREEWAY AT 65-75 MPH. EXTREMELY DANGEROUS & LIFE THREATENING. NO ENGINE PROBLEMS APPARENT. SEEMS TO BE RADAR OR SOFTWARE. THIS IS EXTREMELY DANGEROUS WHILE ON THE HIGHWAY, I FOUND MANY OTHER WITH THIS SAME ISSUE ON NHTSA. I ATTACHED A PICTURE OF CAR SHOWING MESSAGE WITH NO POWER. MY SEATBELT WAS OFF AS I WAS ON SIDE OF ROAD TRYING TO GET TO GAS STATION. THIS ISSUE IS CLEARED BY TURNING CAR ON / OFF. THEN IT HAPPENS AGAIN HOURS OR A DAY LATER, LOSS OF POWER AT HIGHWAY SPEEDS. COAST OVER.
| NHTSA ID Number: | 11352686 |
|---|---|
| Consumer Location: | COLORADO SPRINGS, CO |
| VIN: | 55SWF4KB0FU**** |
THERE ARE NO OPEN OR PENDING RECALLS ON THIS VIN. FOR CONSIDERATION OF ANY PART THAT IS OUT OF MANUFACTURER WARRANTY, IT WILL FIRST NEED TO BE ASSESSED AT THE DEALERSHIP LEVEL. IF FURTHER ASSISTANCE MAY BE REQUIRED, YOU CAN THEN CONTACT THE CUSTOMER ASSISTANCE CENTER FOR FURTHER REVIEW BY AN EXECUTIVE REFERRAL MANAGER. THERE ARE MANY FACTORS IN DETERMINING ANY CONSIDERATION WHICH INCLUDE BUT ARE NOT LIMITED TO THE VEHICLE HISTORY, MILES, TIME OUT OF WARRANTY, CUSTOMER PAY, ETC. PLEASE BE ADVISED THAT THERE IS NO GUARANTEE THAT ASSISTANCE WILL BE PROVIDED, BUT YOU WOULD RECEIVE A CALL WITHIN ONE BUSINESS DAY AT THE NUMBER YOU PROVIDE. 2015 C300 4MATIC PANORAMIC SUNROOF FRONT PANEL DETACHMENT WHILE DRIVING. THE GLASS FLEW OFF AND INTO TRAFFIC WHILE I WAS DRIVING ON INTERSTATE HIGHWAY I-25. I LIVE IN COLORADO SPRINGS CO. USA. AND MAINTENANCE AT THE LOCAL MERCEDES BENZ THERE. QUESTION IS IF THERE IS ANY VISIBILITY TO THIS ISSUE VIA MERCEDES BENZ CORPORATE, AND IF ASSISTANCE ON REPAIRS ARE A REALISTIC EXPECTATION. FAILURE DATE: 08/25/2020 THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT WHILE DRIVING AT THE SPEED LIMIT ON I-25, THE FRONT GLASS PANEL DETACHED FROM THE VEHICLE. THE CONTACT STATED A TRUE REALIZATION OF THE ISSUE WAS NOT FULLY COMPREHENDED WHEN IT HAPPENED OUTSIDE OF THE NOISE IT MADE AT THE TIME OF FAILURE, UNTIL THE CONTACT PULLED OVER ONCE OFF THE HIGHWAY, AND CONFIRMED THAT THE GLASS PANEL HAD DETACHED FROM THE VEHICLE. THE GLASS PANEL WAS NOT RETRIEVED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) AS A POSSIBLE SOLUTION FOR THE FAILURE, THE FAILURE MILEAGE WAS APPROXIMATELY 70123. IS ASSISTANCE FOR THE MONETARY COST OF REPAIR AN OPTION. QUESTION REFERENCE # 200826-000024 DATE CREATED: 08/26/2020 09:41 AM DATE LAST UPDATED: 08/27/2020 08:56 AM*DT CONSUMER STATED IN THE LATEST FINDINGS DURING INSPECTION THAT THEY WAS A MANUFACTURER ERROR AND REFUND WOULD BE APPLICABLE.*JB*DT *TR
| NHTSA ID Number: | 11311591 |
|---|---|
| Consumer Location: | ORLANDO, FL |
| VIN: | 55SWF4KB0FU**** |
SUN ROOF FIX GLASS FLEW OFF OF VEHICLES IN TRAFFIC WHILE I WAS DRIVING ON A BUSY HIGHWAY. ADHESIVE GLUE FAILED TO KEEP THE PART ATTACHED.
| NHTSA ID Number: | 11290270 |
|---|---|
| Consumer Location: | EDMOND, OK |
| VIN: | 55SWF4KB0FU**** |
WHILE I WAS TRAVELLING ON HIGHWAY, I GOT AN ALERT ABOUT COLLISION SYSTEM BEING INOPERABLE, I TOOK MY CAR TO THE DEALERSHIP, IT WAS INVESTIGATED AND WAS TOLD TO ME THAT I HAD AN ACCIDENT? I DID NOT. I AM THINKING IT WAS SOME KIND OF AN ELECTRICAL/RADAR SENSOR ISSUE? IT DID NOT AFFECT MY SPEED OR ABILITY TO ACCELERATE
| NHTSA ID Number: | 11278659 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | 55SWF4KB0FU**** |
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300W4. WHEN THE CONTACT ENTERED THE VEHICLE, SHE NOTICED A STRONG ODOR OF FUEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF FARMINGTON (555 N BOURNE CIR, FARMINGTON, UT 84025, (801) 447-3300) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED A 20% DISCOUNT TOWARDS THE REPAIR COST. THE CONTACT WAS INFORMED TO CALL NHTSA TO FILE A COMPLAINT. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V138000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 54,971.
| NHTSA ID Number: | 11186580 |
|---|---|
| Consumer Location: | CROMWELL, IN |
| VIN: | 55SWF4KB0FU**** |
LOW PRESSURE FUEL LINE LEAK COULD CAUSE FIRE, FUEL SMELLS VERY STRONG IN THE CABIN I HAVE 2 2015S BOTH HAVE HAD THIS ISSUE ONE IS FROM CALIFORNIA SO IT NOT A SALT ISSUE. HAPPENS ON COLD START
| NHTSA ID Number: | 11082221 |
|---|---|
| Consumer Location: | CHICO, CA |
| VIN: | 55SWF4KB0FU**** |
I HAVE A 2015 MERCEDES BENZ C300. I HAVE NOT EVEN OWNED THE CAR FOR ONE YEAR AND I HAVE ALREADY HAD A WHOLE LIST OF PROBLEMS THAT ARE NOT BEING RESOLVED. THE STEREO QUIT WORKING, THE BACK UP CAMERA DOESN'T WORK, THE AC WORKS ON AND OFF, AND MY HANDS FREE DOES NOT WORK AT ALL. THIS ALL HAPPENED ONE DAY WHEN I TURNED ON MY CAR TO LEAVE WORK. THE STEREO WAS FROZEN AND IT HAS STUCK LIKE THAT. MERCEDES HAS NOT SENT OUT A RECALL OR ANY NOTIFICATION AT ALL. I TOOK THE CAR TO THE DEALERSHIP AND THEY SENT IT BACK WITH NO IDEA OF WHEN IT WILL BE FIXED.
| NHTSA ID Number: | 10958331 |
|---|---|
| Consumer Location: | SANTA ROSA, CA |
| VIN: | 55SWF4KB0FU**** |
I WAS DRIVING 580-E AND MERGING ONTO I-5 S WHEN I HIT A HUMONGOUS POT HOLE WITH MY LEFT FONT TIRE CAUSING IT TO IMMEDIATELY BLOW OUT. THAT IN-TURN CAUSED MY STABILITY TRACKING TO ENGAGE, WHICH CAUSED ME TO SLOW DOWN DRASTICALLY. THAT CAUSED ANOTHER VEHICLE TO NEAR MISS RAMMING ME IN THE BACK AND ME SIDE SWIPING ANOTHER VEHICLE. I WAS DRIVING APPROXIMATELY 70 MPH AND ALMOST LOST CONTROL OF THE VEHICLE AND HAD TO IMMEDIATELY PULL OVER TO A VERY NARROW SHOULDER OF THE ROAD WITH MY EMERGENCY FLASHERS BLINKING. TO ENSURE THE SAFETY OF THE VEHICLE, MY SELF AND OTHER PASSENGERS IN THE CAR, I HAD TO DRIVE APPROXIMATELY 0.5 MILES TO THE NEXT EXIT (67) TO SAFELY GET MY VEHICLE OFF THE ROAD TO A SAFE LOCATION. I THEN CALLED A TOW TRUCK TO TOW MY VEHICLE BACK TO SANTA ROSA WHERE I LIVE TO GET THE TIRE REPLACED AND FRONT BUMP REPAIRED. I AM UNSURE OF THE CAUSE OF THE UNSAFE CONDITION OF THE HIGHWAY OR WHAT CAUSED THE POT HOLE. THERE WERE SEVERAL CARS STRANDED WITH DAMAGES TO THEIR VEHICLES AS WELL. ONE PERSON CAME TO THE SAME EXIT (FOOD MART ON PATTERSON ROAD) WITH A BLOWN OUT TIRE AS WELL. I HAVE HER CONTACT INFORMATION IF YOU NEED TO CONTACT HER.
| NHTSA ID Number: | 10874382 |
|---|---|
| Consumer Location: | ASHLAND, MA |
| VIN: | 55SWF4KB0FU**** |
THE MANDATORY REQUIRED TIRE PRESSURE MOTORING SYSTEM (BECAUSE IT HAS RUN FLAT TIRES) ON ONE OF THE WHEELS FAILED AND THEY CLAIMED THIS IS NOT COVERED BY EITHER THE MANUFACTURER'S WARRANTY OR THE TIRE PROTECTION WARRANTEE. I WAS TOLD THIS ON 6/15 2015 BUT THE ORIGINAL COMPLAINT I MADE ABOUT AIR PRESSURE INT HE LEFT REAR TIRE WAS WELL WITHIN THE WARRANTEE PERIOD.
| NHTSA ID Number: | 10825382 |
|---|---|
| Consumer Location: | WATERTOWN, CT |
| VIN: | 55SWF4KB0FU**** |
TWO ISSUES, PURCHASED A CERTIFIED PRE OWNED VEHICLE. AT 8900 MILES, WE NOTICED THE CAR WAS IDLING VERY ROUGH ON A COLD START, ALMOST THE SOUND OF A DIESEL. THE SOUND WOULD RESOLVE AFTER 10 MINUTES OF DRIVING. SERVICE INFORMED US THAT THERE WAS A RECALL ON THE RODS AND PISTONS. WE HAD THE ENGINE REBUILT, AND THE NOISE IS THE SAME, IF NOT WORSE. THE CAR SOUNDS NOTHING LIKE LATERBUILD '15 MODELS OR '16 MODELS, NOR DOES IT RUN AS SMOOTHLY. SECONDLY, 5 OCCURRENCES INVOLVED INOPERATIVE COLLISION PREVENTION ASSIST WARNINGS AND INOPERATIVE ANTI-SKID WARNINGS APPEARING ON THE DASH CAUSING THE CAR TO REDUCE OPERATING SPEED TO 20MPH MAX. CAR NEEDED TO BE SHUT OFF AND RESTARTED AFTER A 5 MINUTE PERIOD EACH TIME THESE WARNINGS APPEARED, IN ORDER TO DRIVE OVER 20MPH. THE VEHICLE WAS SERVICED FOR THESE WARNINGS TWICE. THE FIRST SERVICE DIAGNOSED THE CAR WITH A CODING ISSUE. THE SECOND, INVOLVED REPLACING MODULES. THIS ALL OCCURRED DURING THE TWO MONTHS OF OWNING THE CAR. WE NOTICES SEVERAL SIMILAR COMPLAINTS REGARDING THE EARLY BUILD 2015 C300S, AND DECIDED TO CUT OUR LOSSES AND PURCHASE ANOTHER VEHICLE. WE DID NOT FEEL SAFE IN THAT CAR.
| NHTSA ID Number: | 11438782 |
|---|---|
| Consumer Location: | IRVING, TX |
| VIN: | 55SWF4JB3FU**** |
Panoramic sunroof off centered causing glass to tilt on one side above vehicle. Note, a recall for the same on models 2015 c300 for vehicles with prior service but same issues/ problems for my vehicle that has not been serviced.
| NHTSA ID Number: | 11436743 |
|---|---|
| Consumer Location: | SMITHTOWN, NY |
| VIN: | 55SWF4KBXFU**** |
Check engine light came on. Code P052E. Had this code in 2018 and the pcv valve and line were changed. Currently has the same issue 3 years later. This is a very common problem with mercedes that have this engine.
| NHTSA ID Number: | 11436009 |
|---|---|
| Consumer Location: | LONG BEACH, CA |
| VIN: | wddgj4hb7fg**** |
The contact owns a 2015 Mercedes Benz C250. The contact had initially received a recall notice for NHTSA Campaign Number: 19V010000 (AIRBAGS). The contact took the vehicle to the local dealer and had the recall serviced. The contact stated that while driving at 35 MPH, another vehicle made a left turn and hit his vehicle in the middle of an intersection. The contact stated that the air bags did not deploy upon impact. The authorities were called to the scene and a police report was filed. No medical attention was rendered at the scene of the accident. The vehicle was towed to an independent mechanic where it remained in their possession. The contact sought medical attention later that day at a local hospital where he was treated for a strain to his left neck and left leg. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
| NHTSA ID Number: | 11434943 |
|---|---|
| Consumer Location: | SAN RAFAEL, CA |
| VIN: | 55SWF4KB1FU**** |
The engine stalled at idle numerous times when at a stop light or stop sign. This was dangerous as the other cars could have ran into my car in anticipation that I should be moving with traffic. The car was taken to the Mercedes Marin dealer service center and diagnostic was done indicating a cracked piston in cylinder one was causing loss of compression and could also cause engine failure at speed if not taken care of. Check engine light DID NOT come on. During research on repairs for this issue, it became apparent that Mercedes Benz is aware of this issue in many of its engines of this model and year, but did nothing to remedy the situation or the underlying manufacturing defect that causes the cracked piston. In addition, Mercedes is unwilling to cover the cost of repair or replacement (car has only. 49,000 miles, but is out of warranty due to age).
| NHTSA ID Number: | 11431700 |
|---|---|
| Consumer Location: | SAN MATEO, CA |
| VIN: | 55SWF6GB3FU**** |
Panoramic glaaa sunroof mounting bracket made of cheap thin plastic that it breaks easily allowing the panoramic glass roof to fly off the car if driven while open.
| NHTSA ID Number: | 11427645 |
|---|---|
| Consumer Location: | LA JOLLA, CA |
| VIN: | 55SWF4KBXFU**** |
The contact owns a 2015 Mercedes-Benz C300. The contact’s wife stated while driving 70 mph, the roof panel separated and detached from the vehicle. The vehicle was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 21V197000 (Structure) however, the part to do the recall repair was not yet available. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 57,000.
| NHTSA ID Number: | 11424925 |
|---|---|
| Consumer Location: | SAN RAFAEL, CA |
| VIN: | 55swf4kb2fu**** |
Panoramic Sunroof has had several problems previously. While driving 65 mph the plastic roof piece between the windshield and sunroof suddenly and unexpectedly dislodged and flew off the car.
| NHTSA ID Number: | 11425042 |
|---|---|
| Consumer Location: | LAND O' LAKES, FL |
| VIN: | 55SWF4JBXFU**** |
I would like to bring to your attention a potentially dangerous design flaw in my 2015 Mercedes C300. That design flaw resulted in me having to cut the seat belt off a passenger, my wife, in order to free her from the car. I will also explain in detail the admittedly rare circumstances that led to this potentially dangerous incident. In May 2021, my wife underwent outpatient surgery of her left shoulder. After the surgery a nurse brought my wife to the curb in front of the hospital, where I had pulled up my car. The nurse and I assisted my wife with her transfer from the wheel chair into the passenger seat. My wife was wearing a sling supported by a spacing pillow on her left arm. The nurse then proceeded to fasten the seat belt around my wife. Since the nurse’s procedure is of importance to this incident, I will explain it in detail. After my wife was seated, the nurse unwound the passenger seat belt entirely and inserted the belt tongue into the buckle so that the lap part of the seat belt went properly around my wife’s lap. To protect the fresh surgical site from external forces, the nurse then placed the part of the seat belt that is normally worn across the chest BEHIND my wife’s back. Had the seat belt been placed properly across my wife’s chest, it would have been forced to pass over her left arm, which was tied to her body by the sling and bandages. It was thus not possible to wear the chest part of the seat belt properly over the chest but under the left arm. Lastly, the nurse allowed the fully extended seat belt to wind up onto the pretensioner. Upon arrival at home I wanted to take the seat belt off my wife. To this end I opened the passenger door, and gently pulled on the seat belt in order to slacken it enough to get the seat belt off her. However, I could not get any slack. Per instructions in the user manual, I opened the belt buckle but the belt was tightly wound around my wife's body. Ultimately, I had to cut the belt with scissors.
| NHTSA ID Number: | 11424353 |
|---|---|
| Consumer Location: | WEST CHESTER, PA |
| VIN: | 55SWF4KB6FU**** |
The panoramic sunroof of the C300 is held in plastic hooks that break, even with normal use. So, that leaves the panoramic roof to fly off the vehicle on the highway. I have not opened my roof in three years because I am afraid it might not hold up. Looking at the MB owners' forum, it seems to be a pretty common issue that these plastic hooks break, and then the panoramic roof either doesn't close all the way, stay up to let the air come underneath it to introduce the risk of it flying away, or become really flappy when driving with open roof.
| NHTSA ID Number: | 11423964 |
|---|---|
| Consumer Location: | BIRMINGHAM, AL |
| VIN: | 55swf4jb5fu**** |
On July the 8th I was driver on interstate highway 65south in Birmingham Alabama in my 2015 Mercedes c 300 when there was a loud thump which startled me and almost caused an accident what happened is the roof panel between the windshield and sunroof flew off it caused damage to my vehicle and almost an accident now when I contacted Mercedes they say that it is a recall out for this problem but they do not have a time as to when this can be fixed this will be a problem because now I am not able to drive my vehicle because there is a gape between the windshield and the roof where water and anything else will get into the vehicle this is terrible now I am without a car for who knows how long.
| NHTSA ID Number: | 11423487 |
|---|---|
| Consumer Location: | LATHAM, NY |
| VIN: | 55SWF4KB4FU**** |
In March of 2020 I was driving home from work. I stopped at a red light. When it turned green, I proceeded to step on the gas. My car started making noises and shaking as I drove. My check engine light came on. I was able to pull over without incident. My vehicle has under 48k miles on it! I had it towed to a Firestone facility by my house. They replaced spark plugs and ignition coil 1 and 2. They said it was still severely misfiring. Cylinder 1 must have internal damage and should be towed to the dealer. They gave me a spark plug they removed that had significant damage to the top part. They said something must have impacted it with significant force. I then had the vehicle towed to a Mercedes Benz Dealership. They said they inspected with a scope and found piston material missing, can see ring exposed and have damage to cylinder wall. Will need to replace engine, turbo charger, cat converter intake manifold to repair. They wanted $18k to repair. I did some research and found out that the 2015 Mercedes C class was the first year they switched from 6 cylinder to 4 cylinder turbo charge engine. These models have had a significant amount of engine problems and failures, the manufacturer is aware of. Many of these occurred in cylinder 1 along with wrist pins issues and others. I found my situation wasn't unique. I then filed a complaint with The BBB in Georgia. MBUSA offered me $3k towards the repair or purchase of a new vehicle. I declined the offer. I only wanted my vehicle repaired. I wasn't alone in this situation. These issues are easily found online. My vehicle has since been sitting in my driveway for almost a year and a half. I've been making my monthly car and insurance payments on a vehicle I can't drive. I recently went to the Mercedes dealership and they will give me $5k for the vehicle towards a trade, leaving me with $15k negative equity towards the purchase of a vehicle. Mercedes should stand behind their products and do the right thing
| NHTSA ID Number: | 11423106 |
|---|---|
| Consumer Location: | FORT WORTH, TX |
| VIN: | 55swf4jb6fu**** |
Driving down the interstate and half of the stationary roof panel dislodged. Luckily no accidents occurred due to the malfunction. The other half is still loosely attached and I am worried it could cause an accident if it detaches . I have emailed and called headquarters as well as my local dealership and no one has the ability to fix the problem and cannot confirm if I choose to pay out of pocket, that I will be reimbursed. There is a recall and it’s #21V197. At this point I want some sort of solution so I can ensure the safety of myself and those driving around me.
| NHTSA ID Number: | 11422534 |
|---|---|
| Consumer Location: | LA JOLLA, CA |
| VIN: | 55swf4kb3fu**** |
I was in middle line on I-5 SB San Diego doing 40-60MPH when my car suddenly started to shudder, shake and smoke came from the exhaust. The car lost power and the check-engine light came on right away. I was told that Cylinder 3 lost pressure, that the engine wall was damaged and that possibly the piston and wrist pin are cracked. My car has only 66K miles and the Mercedes Benz dealership is telling me that I need a new engine that will cost $19,000. After doing some research I have found out that I wasn't the only one with this issue. I have listed an example here: "HERE IS A MAJOR ISSUE WITH THE 2015 M274 MERCEDES ENGINE REGARDING THE WRIST PINS. MERCEDES HAS ISSUED NUMEROUS INTERNAL SERVICE BULLETINS ABOUT THE ISSUE. THE ENGINES WERE MANUFACTURED WITH WRIST PINS WITH TOO MUCH TOLERANCE THAT SLAP AGAINST THE PISTON WHEN OPERATING THAT COULD LEAD TO PREMATURE ENGINE FAILURES. THERE ARE HUNDREDS OF COMPLAINTS ON ONLINE FORUMS OF PREMATURE ENGINE FAILURES (PRE 100K MILES)." MBUSA requested from me proof that the car was serviced on time and with the correct parts. Once I was able to prove everything they told me that they were sorry but I still need to pay for everything. They did offer a "10% good-will discount". I wish they told me when I was buying a car that after every 6th oil change I will need a new engine. PLEASE MAKE MERCEDES MAKE THIS RIGHT AND FIX THE AFFECTED CARS THE RIGHT WAY.
| NHTSA ID Number: | 11421712 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | 55SWF4KB8FU**** |
The contact owns a 2015 Mercedes Benz C300. The contact received notification of NHTSA Campaign Number: 21V197000 (STRUCTURE) however, the part to do the recall was unavailable. The contact stated on June 18, 2021, while driving 55 mph, the roof plastic panel detached and flew into oncoming traffic. The contact stated no one was injured. The contact called the local dealer and was informed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000. VIN tool confirms part not available.
| NHTSA ID Number: | 11421163 |
|---|---|
| Consumer Location: | STAMFORD, CT |
| VIN: | 55swf4kb7fu**** |
Sunroof clips are snapping on many w205 2015 mercedes c300 models causing the panoramic roof to come loose potentially flying off the car while driving this has the potential to hurt many people. Mercedes claims there is only a recall for models up to 2011 however hundreds of thousands of later model vehicles have the same issue. I read an article saying they recently opened a recall for the later models but my vin isn’t covered. If the 100 pound panoramic roof flies off while driving on the highway at 70 mph it can definitely kill someone. Please address my concern I cannot afford to come out of pocket for Mercedes defect and lack of help.
| NHTSA ID Number: | 11420411 |
|---|---|
| Consumer Location: | CASTRO VALLEY, CA |
| VIN: | 55SWF4JB4FU**** |
My daughter was driving at freeway speeds, when she heard, what we now know, is a portion of the sunroof panel flapping and break off. There was no warning, no instrument indication, and assume the broken part was a safety hazard to vehicles following. We took her vehicle to Fletcher Jones Mercedes in Newport Beach, but they're hesitating about repairing or reimbursing costs, due to the pending nature of the NHTSA Recall #21V197.
| NHTSA ID Number: | 11420341 |
|---|---|
| Consumer Location: | HENDERSON, NV |
| VIN: | 55SWF4JB9FU**** |
Heavy fuel/gasoline smell around engine bay began approximately 2 years ago while the car was still under original 5 year warranty. Fuel smell would persist outside of the vehicle despite the vehicle not being driven for multiple days. When driven, fuel smell would permeate into the cabin of the vehicle and cause mild headaches to the occupants. Taken to dealer to find cause of smell and was advised that there was nothing wrong with the vehicle. Fuel smell continues to persist since it was originally noticed without change and vehicle is no longer within warranty period. Recently, this vehicle was taken back to the same dealer for servicing for an unrelated issue. Told the service representative that there was a fuel smell that continues to linger around the vehicle when parked and inside the cabin. This inspection revealed leaks from two fuel lines and technician recommended replacement. Warning lamps, messages, or other indicators from the car never appeared.
| NHTSA ID Number: | 11418977 |
|---|---|
| Consumer Location: | NEW ALBANY, IN |
| VIN: | 55SWF4KB4FU**** |
Passenger side airbag light keeps coming on when someone is sitting in the car. My electrical system shuts off and on and goes haywire
| NHTSA ID Number: | 11418053 |
|---|---|
| Consumer Location: | COLUMBUS, GA |
| VIN: | 55swf4jb8fu**** |
check engine light and check oil light came on in rush hour traffic in atlant during rush hour. Car started sputtering and finally made it to the shoulder of the interstate and oil was low on the dip stick. I added oil and a day later same thing. Took it to the dealer and cracked piston in #1 cylinder service guy said about 3 to 6 a day on this year benz.
| NHTSA ID Number: | 11417891 |
|---|---|
| Consumer Location: | LITTLE ELM, TX |
| VIN: | 55SWF4KB5FU**** |
The contact owns a 2015 Mercedes-Benz C300. The contact stated that the sun roof ceased in the open position. The contact stated that the adhesive on the paneling had deteriorated which caused the sun roof to lose functionality. The vehicle was not taken to the local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V197000 (STRUCTURE) however, the vin was not included. The manufacturer was informed of failure and informed the contact that the vehicle was not included in the recall. The failure mileage was approximately 61,000.
| NHTSA ID Number: | 11416414 |
|---|---|
| Consumer Location: | HAZLET, NJ |
| VIN: | 55SWF4JB6FU**** |
THE CAR HAS INTERMITTENT STARTING ISSUES MORE NOTICEABLY DURING ECO START / STOP PROCESS. WHEN CAR DOES AN ECO STOP AT RED LIGHT OR STOP BUT IT IS UNABLE TO RESTART CONSISTENTLY (10-20% FAIL RATE). ALL DASHBOARD LIGHTS COME ON AND CAR IS STALLED. CAR CAN ROLL IF ON A HILL. CAR CAN BE RESTARTED BY TURNING CAR ON AND OFF MANUALLY. ONLY ERROR CODE IS P1CE200 BUT THE MANUFACTURER SUGGESTED STEPS DO NO SOLVE PROBLEM. BATTERY, AUXILLARY BATTERY, STARTER, VOLTAGE DIP LIMITER, BATTERY SENSOR, STARTER RELAY WERE REPLACED. DELEAR UNABLE TO FIND PROBLEM AND SAYS ALL SOFTWARE IS UP TO DATE.
| NHTSA ID Number: | 11414375 |
|---|---|
| Consumer Location: | HYDE PARK, NY |
| VIN: | 55SWF4KB4FU**** |
WHILE DRIVING MY 2015 MERCEDES BENZ C300 4MATIC WITH PANORAMIC ROOF ONE DAY ON RTE 9 IN HYDE PARK NY, A 2 LANE STATE ROAD I WAS TRAVELING AT 40 MPH, I SUDDENLY HEARD MORE AIR THAN USUAL AND THEN SECONDS LATER A LOUD FLAPPING NOISE ON ROOF. I PULLED OVER IMMEDIATELY ONLY TO FIND THE STATIONARY ROOF PANEL ALL THE WAY FORWARD ON THE ROOF, (DIRECTLY IN FRONT OF GLASS PORTION OF THE PANO ROOF) BECAME LOOSE ON ONE SIDE AND FLAPPED OPEN WITH WIND WHEN IN MOTION. I USED 3 QUARTERS BETWEEN WINDSHIELD AND SAID PANEL TO HOLD IT FROM POPPING UP WHILE DRIVING AND DROVE IMMEDIATELY TO A BODY SHOP. TBEY INSPECTED IT AND DETERMINED IT WAS HELD DOWN WITH BLACK EPOXY SIMILAR TO WHAT IS USED TO INSTALL GLASS SUCH AS WINDSHIELDS. THEY ADDED SOME EPOXY AND TAPED DOWN THE PIECE FOR ME. APPROXIMATELY ONE WEEK LATER I WAS TRAVELING ON THE SAME ROAD AT ABOUT 30MPH AND SUDDENLY ALL WITHIN LIKE 2 SECONDS HEARD LOUD WIND, THEN FLAPPING, THEN SAW THE ROOF PIECE FLY OFF SWING IN FRONT OFF WINDSHIELD IT WAS STILL ATTACHED TO A RUBBER GASKET, THEN UP IN THE AIR AND BACK DOWN AND SMACKED THE SIDE OF DRIVERS DOOR BEFORE BREAKING FREE AND FLYING DOWN THE ROAD BEHIND ME. LUCKILY IT DID NOT STRIKE ANY CARS OR PEOPLE AS IT BRIEFLY HELD ON TO THE GASKET ATTACHED. I IMMEDIATELY STOPPED AND WAS ABLE TO RETRIEVE IT, BROKEN INTO 2 PIECES. SOME ONLINE RESEARCH FOUND THIS HAS BEEN A VERY COMMON PROBLEM WITH MANY, MANY PEOPLE WHO POSTED ALL OVWR THE INTERNET ON FACEBOOK AND SEVERAL OTHER SITES. I THEN FOUND THE EXACT SAME PROBLEM, AND PART WAS RECALLED BY MERCEDES FOR 10S OF THOUSANDS IF CARS, BUT THE RECALL DID NOT INCLUDE MY YEAR (BUT DID INCLUDE MY MODEL FOR OTHER YEARS). THIS IS VERY OBVIOUSLY THE SAME EXACT PROBLEM AND SHOULD BE COVERED FOR ALL YEARS BY MERCEDES. I CALLED AND AFTER A LENGTHY PHONE CALL WITH MERCEDES BENZ I GOT NOWHERE. THE AGENT FOR MB REFUSED TO EVEN ADMIT IT WAS A RECALL, AND WAS RUDE.
| NHTSA ID Number: | 11405111 |
|---|---|
| Consumer Location: | HOUSTON, TX |
| VIN: | 55SWF4KB8FU**** |
THE C300 4MATIC SPECIFICALLY SHOULD BE RECALLED BECAUSE SOMETHING NEAR THE FRONT END SQUEAKS AND MAKES ALL TYPES OF NOISES
| NHTSA ID Number: | 11404560 |
|---|---|
| Consumer Location: | ELLENWOOD, GA |
| VIN: | 55SWF4KBXFU**** |
CHECK ENGINE LIGHT KEEPS COMING ON/ FOWL ORDER COMING FROM AC UNIT/ LOUD GAS SMELL WHEN START IGNITION IN THE MORNING
| NHTSA ID Number: | 11403557 |
|---|---|
| Consumer Location: | HENDERSON, NV |
| VIN: | 55SWF4KBXFU**** |
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY IN AN ACCIDENT. THE VEHICLE WAS REPAIRED AT GERBER COLLISION & GLASS (102 CORPORATE PARK DR, HENDERSON, NV 89074) HOWEVER, WHILE LEAVING THE COLLISION CENTER, THE CONTACT HEARD A LOUD KNOCKING SOUND COMING FROM UNDERNEATH THE VEHICLE. THE CONTACT ASKED THE COLLISION CENTER TO INSPECT THE VEHICLE FOR THE SOUND HOWEVER, THE COLLISION CENTER DECLINED. THE CONTACT THEN TOOK THE VEHICLE TO MERCEDES-BENZ OF HENDERSON SERVICE CENTER (925 AUTO SHOW DR, HENDERSON, NV 89014) TO BE INSPECTED. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,321.
| NHTSA ID Number: | 11402961 |
|---|---|
| Consumer Location: | STAMFORD, CT |
| VIN: | 55SWF4KB7FU**** |
GAS LEAK/ SMELL IN CABIN AT IDLE
| NHTSA ID Number: | 11399056 |
|---|---|
| Consumer Location: | BRONX, NY |
| VIN: | 4JGDA5HBXFA**** |
THE 7 SPEED TRANSMISSION SHIFTS VERY HARD FROM 1 GEAR TO 2 GEAR TO 3 GEAR. FROM 3 GEAR ALL THE WAY TO 7 GEAR IS VERY SMOOTH. ALSO THE SAME WAY AROUND WHEN YOU DOWNSHIFT FROM 3 GEAR TO 2 GEAR TO 1 GEAR. THE SLOWING DOWN IS VERY HARSH AND IT LOOKS LIKE THE TRANSMISSION DOESN'T UNDERSTAND THAT THE CAR IS GOING TO A FULL STOP. ALL THE POWER AND SPEED CUT DOWN A FEW SECONDS BEFORE FULL STOP. I HAVE PERSONALLY TRIED TO DO THE RESET WITH KEY AND PEDAL TRICK BUT IT ONLY WORKS FOR A DAY OR TWO AND GOES RIGHT BACK TO THE ROUGH SHIFTING.
