2003 MERCEDES-BENZ E-CLASS VIN: WDBJH65J13X085510

TBD
Condition
Run & Drive
Damage
Normal
Title
Clear

VIN WDBJH65J13X085510 Decoding Mercedes-benz Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

MERCEDES-BENZ

Manufacturer Name

MERCEDES-BENZ CARS

Model

E-Class

Model Year

2003

Plant City

GRAZ

Series

E320

Vehicle Type

PASSENGER CAR

Plant Country

AUSTRIA

Body Class

Wagon

Doors

4

Bed Type

Not Applicable

Cab Type

Not Applicable

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Engine Number of Cylinders

6

Displacement (CC)

3200.00

Displacement (CI)

195.275981103143

Displacement (L)

3.20

Engine Power (kW)

164.799700

Fuel Type - Primary

Gasoline

Engine Configuration

V-Shaped

Engine Brake (hp) From

221.00

Pretensioner

Yes

Seat Belt Type

Manual

Other Restraint System Info

Window Bag

Front Air Bag Locations

1st Row (Driver and Passenger)

Knee Air Bag Locations

1st Row (Driver and Passenger)

Side Air Bag Locations

1st and 2nd Rows

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

2003 MERCEDES-BENZ E-CLASS Crash Test Score

0

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating 4x4
Rollover Star Rating 4x2
Rollover Risk:
0%

2003 MERCEDES-BENZ E-CLASS Safety Features

Seat Belts and Head Restraints

Dynamic Head Restraints Not Available
Head Restraint Not Available
Advanced Belt Feature Not Available
Adjustable Upper Belt Anchorage Not Available
Seat Belt Reminder System Not Available

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat
Torso Driver, Front Passenger, Rear Seat
Knee Not Available
Additional Air Bags Not Available
Meets Side Air Bag Out-of-Position Requirements Not Available

Child Passenger Features

LATCH Locations Not Available
Safety Power Windows (Anti-Pinch) Not Available
Safety Power Windows (Anti-Pinch) locations Not Available

Complaints Assosiated with VIN WDBJH65J13X085510

Components: ELECTRICAL SYSTEM AIR BAGS SEATS

March 01, 2013
NHTSA ID Number: 10576038
Consumer Location: ORINDA, CA
VIN: WDBJH65J13X****

Summary of Complaint

THERE IS A SENSOR IN THE PASSENGER SEAT THAT IS DEFECTIVE CAUSING THE FRONT PASSENGER AIRBAG TO TURN OFF, EVEN WHEN A PASSENGER IS PROPERLY SEATED. *TR

Components: FUEL/PROPULSION SYSTEM

December 01, 2021
NHTSA ID Number: 11445844
Consumer Location: TIPTON, CA
VIN: WDBUF65J03A****

Summary of Complaint

After fueling up, a smell of gas occurs. Slight gas puddle forms under the car after every fuel up. Drops gas gauge down and after that no more smell of fuel but still slight puddle of gas after leaving the car parked. Noticed it about a month ago and it seems to get worse. Doesn't seem safe knowing the car is leaking fuel.

Components: FORWARD COLLISION AVOIDANCE

August 03, 2020
NHTSA ID Number: 11439065
Consumer Location: CALIMESA, CA
VIN: WDBUF70JX3A****

Summary of Complaint

I am in immediate need of a confirmation that Mercedes Benz USA or any dealership performed a Sensotronic Brake Control services on my 2003 E500 Mercedes Benz relative to Safety Recall #2005110001. Is MZBUSA required to report ALL vehicles that were serviced under this recall? Please , if service was completed, provide the dates(s) and place where the work was done. I cannot stress how important this is, and a timely response is VERY relevant to the Court situation about MZBUSA's contention that the SBC pump was replaced.

Components: SUSPENSION

July 05, 2021
NHTSA ID Number: 11425968
Consumer Location: Unknown
VIN: WDBUF70JX3A****

Summary of Complaint

The contact owns a 2003 Mercedes-Benz E500. The contact stated while driving 45 mph, the air bag suspension detached from the subframe which caused the shock to lean into the tire. The rear driver’s side wheel ceased turning. The contact stated that there was no warning light illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 139,000.

Components: SUSPENSION

January 31, 2021
NHTSA ID Number: 11395323
Consumer Location: UPLAND, CA
VIN: WDBUF70J93A****

Summary of Complaint

ALMOST IN AN ACCIDENT AS THE AIRMATIC SUSPENSION FAILED. CAR SUDDENLY LOWERED WHILE DRIVING. CHANGED AIR SHOCKED, FAILED AGAIN AFTER 2 YEARS. THIS CAR HAS ONLY LESS 93000 MILES. ALL MECHANICS ACROSS THE BOARD KNOW THIS IS THE PROBLEM MERCEDES HAS REFUSED TO TAKE CARE.

Components: ELECTRONIC STABILITY CONTROL SERVICE BRAKES

August 12, 2020
NHTSA ID Number: 11362237
Consumer Location: MURRIETA, CA
VIN: WDBUF70JX3A****

Summary of Complaint

MZB ISSUED A 25-YEAR-WARRANTY/SAFETY RECALL EXTENSION ON MY 2003 E500 MZB CAR; #2005110001 -FOR THE SENSOTRONIC BRAKE SYSTEM. AROUND AUGUST 2020 I WAS DRIVING ON SURFACE STREET WHEN SUDDENLY THE DASHBOARD STARTED FLASHING RED WARNINGS AND THE SPEED IMMEDIATELY REDUCED AND TRANSMISSION WAS LOCKED IN FIRST GEAR. I WAS ALMOST REAR-ENDED AND MANAGED TO PULL CAR CURBSIDE. I THEN SLOWLY DROVE CAR HOME, AND THE NEXT DAY CONTACTE A MASTER ASE MZB MECHANIC AND HAD CAR TOWED THERE IN TEMECULA. HE DETERMINED THE SBC UNIT WAS THE CAUSE AND EVEN CALLED MZB TEMECULA TO ASSURE THEY HAD THE PART. HE THEN INFORMED ME MY CAR WAS UNDER A 25-YEAR RECALL EXTENSION TO REPAIR THE SAFETY- HAZARD ISSUE. DEALER AND MZB USA REFUSES TO REPAIR - THEY SAY SINCE THEIR COMPUTER DOES NOT SHOW FAULTS, THE CODES THAT THE ASE MASTER MECHANIC ( WHO IS KNOW TO TEMECULA MZB SERVICE MANAGER FOR YEARS) SENT TO THEM DO NOT MATTER...ONLY THEIR SYSTEM CODES. I LIVE IN AN AREA WHERE FREEWAY DRIVES ARE ESSENTIAL AND FREQUENT; A SBC LIMP MODE BREAKDOWN WOULD PUT MINE AND OTHERS LIVES IN DANGER. MZB TEMECULA AND MZB USA IN GEORGIA TOLD ME THAT IS NOT THEIR PROBLEM UNLESS IFTHE SYSTEM GOES DOWN AND I HAVE TOWED TO THEM.

Components: ELECTRONIC STABILITY CONTROL SERVICE BRAKES

August 17, 2020
NHTSA ID Number: 11360872
Consumer Location: MERRITT ISLAND, FL
VIN: WDBUF65J33A****

Summary of Complaint

DEALERSHIP FAILED TO FIX AND INSPECT MY SBC PUMP WHICH LEAD TO MY VEHICLE BEING TOTALED AND LOSING ESP.

Components: SERVICE BRAKES

August 19, 2020
NHTSA ID Number: 11350363
Consumer Location: CHICAGO, IL
VIN: WDBUF70J63A****

Summary of Complaint

VEHICLE STARTED FLASHING A RED WARNING SIGN WHILE DRIVING AT WHICH POINT I LOST ALL BRAKES IT WAS ONLY RIGHT THAT I USED A RUNAWAY RAMP AT THE MOMENT OTHERWISE THE CAR WOULD HAVE NOT STOPPED. I TURNED OFF THE VEHICLE AND THEN UPON RESTARTING EVERYTHING BRAKE RELATED DISAPPEARED. ALSO THIS HAS HAPPENED A FEW TIMES ALREADY.

Components: POWER TRAIN FUEL/PROPULSION SYSTEM

August 17, 2020
NHTSA ID Number: 11350309
Consumer Location: AUBURN, WA
VIN: WDBUF76J93A****

Summary of Complaint

WHILE THE VEHICLE WAS ON THE HIGHWAY ON A LONG ROAD TRIP, THERE WAS AN INCREASINGLY LARGE RATTLE WHEN THE VEHICLE WAS UNDER LOAD. EVENTUALLY THE RATTLE STOPPED. THEN WHEN I TRIED TO FILL UP THE CAR WITH GAS, IT LEAKED EVERYWHERE CAUSING A MASSIVE FIRE HAZARD. WHILE THIS WAS PUT UNDER EXTENDED WARRANTY FOR 15 YEARS BY MERCEDES BENZ, A 2003 MODEL IS OUT OF WARRANTY BY 3 YEARS. THIS IS COMPLETELY UNACCEPTABLE AS IT LEFT ME STRANDED IN RURAL MONTANA ON A ROAD TRIP (I'M FROM WA) AND POSED A MASSIVE FIRE HAZARD IN THE BLAZING HEAT OF SUMMER. I HAD TO TOW IT BACK ON A UHAUL TO PREVENT FURTHER DAMAGE TO THE CAR OR A POTENTIAL FIRE. EVEN THE MECHANICS AT A NEAR-ISH (200 MILES AWAY FROM THE MONTANA HIGHWAY I BROKE DOWN ON) WERE HESITANT TO EVEN MOVE THE CAR DUE TO FIRE HAZARD. THIS ISSUE SHOULD HAVE BEEN RECALLED FOR SAFETY REASONS OR BEEN GIVEN A MUCH LONGER EXTENDED WARRANTY. IN ADDITION TO THE SHAKE, NOW THE BRAKES WILL NOT LET GO WHEN I TRY PUT THE CAR IN NEUTRAL. THIS WOULD NORMALLY BE A SEPARATE ISSUE, BUT IF IT CREATES A SPARK NEXT TO THE FUEL ISSUE, IT COULD MEAN THAT THE CAR IS QUITE LITERALLY A BOMB IF DRIVEN. THE WHOLE INTERIOR SMELLS LIKE FUEL AS WELL. MERCEDES SEEMS TO ADMIT THERE IS A PROBLEM BY COMPLYING WITH A CLASS ACTION LAWSUIT AGAINST THE FUEL TANK AND ADDING THE WARRANTY BUT REFUSES TO DO A RECALL OR LONGER EXTENDED WARRANTY DUE TO GREED. THIS CAN CAUSE DANGEROUS SITUATIONS LIKE MY OWN AND EVEN WORSE ONES WHERE THE FUEL MAY IGNITE IN THE FUTURE.

Components: FUEL/PROPULSION SYSTEM

July 20, 2020
NHTSA ID Number: 11340993
Consumer Location: WEST PALM BEACH, FL
VIN: WDBUF70J93A****

Summary of Complaint

WHILE THE VEHICLE WAS ON THE HIGHWAY THE CAR LOST POWER. PULLED OVER FOR VISUAL INSPECTION, NOTICED THE FUEL WAS LEAKING RAPIDLY. IMMEDIATELY SHUT OFF THE CAR. HAD VEHICLE TOWED TO LOCAL MERCEDES BENZ DEALERSHIP. DEALER VERIFIED THE TANK WAS LEAKING.

Components: FUEL/PROPULSION SYSTEM

July 16, 2020
NHTSA ID Number: 11339854
Consumer Location: CAMARILLO, CA
VIN: WDBUF65J63A****

Summary of Complaint

WHEN MY WINDOWS ARE DOWN AND IM DRIVING YOU CAN SMELL GASOLINE VERY STRONGLY IN THE CAR. EVEN WORSE IN THE BACK SEAT AREA. ESPECIALLY IF MY GAS TANK IS FILLED. IM CONSTANTLY GETTING A WARNING TO CHECK THE GAS CAP AND THE GAS LIGHT GOES OFF FLASHING THEN MY CHECK ENGINE LIGHT WILL GO ON.

Components: AIR BAGS

March 15, 2020
NHTSA ID Number: 11331129
Consumer Location: MCDONOUGH, GA
VIN: WDBUF65JX3A****

Summary of Complaint

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E320. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE CONTACT HIT A POT HOLE WHICH CAUSED THE PASSENGER'S SIDE FRONTAL AIR BAG TO DEPLOY WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE CONTACT SPOKE WITH MERCEDES-BENZ OF ATLANTA SOUTH (3775 ROYAL S PKWY, ATLANTA, GA 30349) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN AN AIR BAG RECALL. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *BF CONSUMER STATED SINCE THE INCIDENT, MANUFACTURE SENT A LETTER STATING THERE WAS A RECALL WITH THE AIRBAGS.*JB

Components: VISIBILITY

June 17, 2019
NHTSA ID Number: 11330151
Consumer Location: Unknown
VIN: WDBUF65J43X****

Summary of Complaint

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E320. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE SUN ROOF GLASS DETACHED FROM THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED AND THE CONTACT WAS QUOTED A COST TO REPLACE THE GLASS PORTION OF THE SUN ROOF. THE SUN ROOF GLASS WAS REPLACED BY AN INDEPENDENT MECHANIC. THE VEHICLE WAS REPAIRED HOWEVER, THE SUN ROOF WAS NO LONGER OPERABLE. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

Components: FUEL/PROPULSION SYSTEM

October 08, 2018
NHTSA ID Number: 11328798
Consumer Location: NASHUA, NH
VIN: WDBUF65JX3A****

Summary of Complaint

FUEL SMELL COMING FROM WITHIN CABIN FIRST NOTICED OCTOBER 2018 TOLD IT WAS PROBABLY WAS CHARCOAL FILTER NOT A BIG DEAL WHEN FILLING TANK WITH FUEL IT SOMETIMES HAPPENS, AND WAS RECENTLY NOTICED WHEN TIRES WHERE CHANGED THAT FUEL SMELL AND LOOKED LIKE LEAKAGE OF GAS. WAS TOLD THIS WAS A KNOWN DEFECT AND AS THE SECOND OWNER WAS NEVER INFORMED IN ANY CAPACITY. THIS IS A SAFETY CONCERN WHICH IN MY OPINION IF THEY KNEW, ALL OWNERS SHOULD HAVE BEEN NOTIFIED ASAP. I AM NOT SURE WHAT I CAN DO, OR CAN BE DONE, BUT THIS IS CERTAINLY NOT ACCEPTABLE IF IT IS A KNOWN DEFECT. THIS WAS NOTICED WHEN VEHICLE WAS NOT MOVING. I WANT THE AMERICAN PUBLIC TO KNOW, WE MAY HAVE OTHERS OUT THEIR WITH THE SAME PROBLEM NOT KNOWING THIS. WHAT A SHAME FOR MERCEDES IF THEY HAVE NOT CONTACTED PEOPLE. I STARTED REVIEWING WHAT I COULD FIND ON WEB SITES, ATTACHED IS A NHTSA DOCUMENT.

Components: FUEL/PROPULSION SYSTEM

January 28, 2020
NHTSA ID Number: 11322779
Consumer Location: KILLEEN, TX
VIN: WDBUF70J83A****

Summary of Complaint

WHEN GAS TANK IS FULL, I CAN SMELL GAS FROM THE DRIVERS PASSENGER SIDE. WHEN THE GAS TANK IS 3/4TH TANK, THE SMELL DISAPPEARED. AFTER RESEARCH ONLINE THERE MIGHT BE A PROBLEM IN THE RUBBER SEAL IN THE TANK. IT IS A FIRE ISSUE.

Components: AIR BAGS

April 01, 2019
NHTSA ID Number: 11320399
Consumer Location: ANTIOCH, CA
VIN: WDBUF70JX3A****

Summary of Complaint

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE PASSENGER'S SIDE FRONT AND REAR AIRBAGS DEPLOYED INDEPENDENTLY WITHOUT WARNING OR A CRASH. AN UNKNOWN WARNING LIGHT WAS ILLUMINATED. MERCEDES BENZ OF WALNUT CREEK (1301 PARKSIDE DR, WALNUT CREEK, CA 94596, (844) 896-1941) WAS CONTACTED BY PHONE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE CONTACT WAS ALSO ENCOURAGED TO HAVE THE VEHICLE TAKEN TO AN AUTHORIZED DEALER TO BE DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

Components: FUEL/PROPULSION SYSTEM

January 03, 2020
NHTSA ID Number: 11316026
Consumer Location: LIGHTHOUSE POINT, FL
VIN: WDBUF65JX3A****

Summary of Complaint

WHEN FILLING FUEL TANK VERY STRONG SMELL OF GAS INSIDE OF CAR AND OUTSIDE. WHEN TO MERCEDES DEALERSHIP AND EXPLAINED THE FAULT AND THEY WANTED $5000 TO CORRECT ISSUE.FOUND OUT THERE WAS A SAFETY RECALL ON THIS ISSUE, AND THEY REFUSED TO EXPEDITE AS THEY SAID IT WAS FOR 15 YEARS AND THAT HAD EXPIRED. NO RECALL NOTICES HAD BEEN SENT TO ME OR THE PREVIOUS OWNER.I HAVE HAD CAR FOR 4 YEARS, PREVIOS OWNER HAD IT FOR 6.CONTACTED HEAD OFFICE IN ATLANTA STILL WOULD NOT COVER THE ISSUE

Components: SERVICE BRAKES

February 13, 2020
NHTSA ID Number: 11311703
Consumer Location: LOS ANGELES, CA
VIN: WDBUF65JX3X****

Summary of Complaint

TL* THE CONTACT OWNS A 2003 MERCEDES BENZ E-320. THE CONTACT STATED THE BRAKES AND SPC WARNING LIGHT WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE BRAKES AND SENSORS WERE REPLACED HOWEVER, THE FAILURE RECURRED. WHILE DRIVING AT 35 MPH THE BRAKE PEDAL WAS DEPRESSED HOWEVER BUT FAILED TO SLOW AND STOP THE VEHICLE AS DESIGNED. THE CONTACT USED THE PARKING BRAKE TO STOP THE VEHICLE. ADDITIONALLY, THE BRAKE PEDAL FLUCTUATED. THE VEHICLE WAS TAKEN TO W.I. SIMONSON MERCEDES-BENZ (1626 WILSHIRE BLVD, SANTA MONICA, CA 90403 (855) 677-2690), WHERE IT WAS DIAGNOSED THAT THE SPC RESERVOIR WAS DEFECTIVE, AND HYDRAULIC UNIT ALSO NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 216,722.

Components: ELECTRICAL SYSTEM SEAT BELTS FUEL/PROPULSION SYSTEM

January 01, 2017
NHTSA ID Number: 11311029
Consumer Location: GRAND ISLE, LA
VIN: WDBUF65J33A****

Summary of Complaint

THE VECHILE HAS A VERY STRONG SMELL OF FUEL TBAT I MAY BELIEVE IS BUILDING UP AS IT LEAKS IN THE UNDERCARRIAGE OF THE CAR

Components: VISIBILITY/WIPER

April 01, 2019
NHTSA ID Number: 11309878
Consumer Location: DOUGLASVILLE, GA
VIN: WDBUF65J93A****

Summary of Complaint

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E 320. THE CONTACT STATED WHILE DRIVING 70 MPH, THE SUN ROOF DETACHED FROM THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. UPON INVESTIGATION THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY). MERCEDES-BENZ OF MARIETTA LOCATED AT 810 COBB PKWY SE, MARIETTA, GA 30060, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Components: ELECTRICAL SYSTEM AIR BAGS SEATS

January 25, 2019
NHTSA ID Number: 11309947
Consumer Location: LOMITA, CA
VIN: WDBUF76J83A****

Summary of Complaint

MY VEHICLE IS CURRENTLY EXPERIENCING AN SRS WARNING LIGHT THAT THE DEALERSHIP, MERCEDES BENZ OF SOUTH BAY, DIAGNOSED AS BEING A PASSENGER SEAT WEIGHT SENSOR FAILURE. THEY ADVISED THAT THIS IS A COMMON FAILURE ON THESE MODELS, WHICH UPON SEARCHING THE INTERNET I BELIEVE IS THE CASE, AND QUOTED ME OVER $4,000 FOR THE REPAIR. THIS FAILURE TURNS OFF THE PASSENGER AIRBAG UNLESS THE REPAIR IS PERFORMED. MY UNDERSTANDING, HAVING PREVIOUSLY WORKING FOR ANOTHER OEM FOR 15 YEARS, WAS THAT AIRBAGS AND THEIR ASSOCIATED PARTS SHOULD LAST THE LIFE OF THE VEHICLE. IT APPEARS THAT THIS FAILURE IS SO COMMON WORLDWIDE THAT AFTERMARKET COMPANIES SELL "EMULATOR" KITS THAT TURN OFF THE LIGHT AND MAKE THE AIRBAG FUNCTIONAL FOR APPROXIMATELY $100. I BELIEVE THIS IS A DESIGN FAILURE OF A CRUCIAL SAFETY COMPONENT AND SHOULD REPLACED BY THE MANUFACTURER AT NO COST TO CONSUMERS.

Components: ELECTRICAL SYSTEM

November 14, 2019
NHTSA ID Number: 11308122
Consumer Location: STOCKBRIDGE, GA
VIN: WDBUF65J83X****

Summary of Complaint

MY 2003 E320 SEDAN BATTERIES IS CONSTANTLY DRAINING AFTER THE VEHICLE SITS FOR 6 OR MORE HOURS. I HAVE INCURRED COSTLY EXPENSES IN REPLACING BOTH THE REAR LOAD & FRONT SMALL AUXILIARY BATTERIES TO INCLUDE LABOR COST AT AN AUTHORIZED MERCEDES REPAIR SHOP. OCTOBER 2019 I TRIED TO ACCESS THE CAR USING THE KEY KNOB, HOWEVER NO POWER TO ACCESS THE VEHICLE NOR ACCESS THE TRUNK. NOVEMBER 2019 THE VEHICLE FOG, INTERIOR & REAR TAIL LIGHTS BEGAN TO FLASH ON & OFF AND THE SECURITY ALARM BEGIN TO SOUND WITH A WEAK LIKE BATTERY SOUND WITHOUT THE USE OF THE SMART KEY, DECEMBER 2019 THE SAME OCCURRENCES BATTERIES WERE DRAIN, NO POWER & RECENTLY FEBRUARY 2019 SAME OCCURRENCES NO POWER TO VEHICLE. I HAVE PURCHASED NEW BATTERIES & A NEW ALTERNATOR & STILL THE SAME ISSUES OF BATTERY DRAINING. THE AUTHORIZED MERCEDES REPAIR SHOP HAS CONDUCTED A INSUFFICIENT VOLTAGE TEST & ELECTRICAL TEST TO FIND NO ISSUES? THESE OCCURRENCES HAS COST ME EXCESSIVELY & I WANT MERCEDES BENZ MANUFACTURER TO TAKE RESPONSIBILITY IN A RECALL TO ALL CONSUMERS WITH THIS MODEL EXPERIENCING THE SAME OR SIMILAR ELECTRICAL ISSUES OUT OF THE CONSUMER CONTROL. I PURCHASED THE VEHICLE & EXPECTS MERCEDES TO OWN UP TO THEIR CUSTOMER SERVICE SLOGAN. I REQUEST A RESPONSE FROM MERCEDES HEADQUARTERS TO THOROUGHLY INSPECT MY VEHICLE THEIR DEFECTIVE PRODUCT I PURCHASE & MAKE GOOD ON THIS REOCCURRING BATTERY DRAIN ELECTRICAL ISSUE.

Components: SERVICE BRAKES

January 17, 2020
NHTSA ID Number: 11302713
Consumer Location: TALLAHASSEE, FL
VIN: WDBUF65J13A****

Summary of Complaint

I HAVE A 2003 E320 MERCEDES BENZ WITH SBC BRAKE SYSTEM. THE COMPANY HAS ADMITTED HAVING ISSUES WITH THE SYSTEM AND HAS EXTENDED THE WARRANTY TO 25 YEARS ON THE SBC PUMP. MY CAR HAS ON ABOUT 4 OR 5 INCIDENTS GAVE ME A RED WARNING ON MY DASH TO STOP THE VEHICLE AND SEE WORKSHOP. EACH TIME THIS HAPPENS MY BRAKING ABILITY IS SIGNIFICANTLY REDUCED TO THE POINT OF NEEDING A LOT OF DISTANCE TO STOP. I HAVE HAD THE BRAKE SYSTEM FLUSHED, THAT WORKED FOR A WHILE. AROUND JANUARY OF 2018 THE DEALER UPDATED SOME KIND OF SOFTWARE PACKAGE. JANUARY 2020 THE BRAKE ISSUE HAPPEN AGAIN. I AM BEING TOLD THAT UNLESS A CERTAIN DEFAULT CODE IS INDICATED THEY CANNOT REPLACE THE PUMP. I TOLD MERCEDES CUSTOMER SERVICE THAT HOW WILL I KNOW THAT THE NEXT TIME MY BRAKING IS REDUCED WILL BE MY LAST TIME THAT WILL CAUSE DEATH OR PROPERTY DAMAGE TO OTHER DRIVERS OR MY SELF BEFORE THIS DEFAULT CODE COMES UP, A CODE NO ONE WILL TELL ME WHAT IT IS. I WAS TOLD THAT THEY UNDERSTOOD MY CONCERN BUT UNTIL THIS DEFAULT CODE COMES UP THEY CANNOT REPLACE THE SBC . I FIND THAT STATEMENT TO BE NOT CONSIDER OF LIFE AND PROPERTY DAMAGE ON OUR NATIONAL HIGHWAYS

Components: STRUCTURE

December 31, 2019
NHTSA ID Number: 11297485
Consumer Location: LAKE BARRINGTON, IL
VIN: WDBUF65J43A****

Summary of Complaint

DEALER CLAIMS MB HAS NO RECALL ON THIS CAR EVEN THOUGH NHTSA HAS A RECALL NUMBER: 19V918 FOR GLASS PANEL DETACHING FROM VEHICLE. PLEASE ADVISE ME OF NEXT STEPS TO GET DEALER COMPLIANCE.

Components: STEERING

December 02, 2019
NHTSA ID Number: 11287533
Consumer Location: SHERMAN OAKS, CA
VIN: WDBUF70J33A****

Summary of Complaint

I WAS MAKING A RIGHT TURN ONTO A CITY STREET WHEN I HEARD A CLICK/ CRACK, THE INSTRUMENT PANEL LIT UP, AND THE STEERING WHEEL LOCKED. I WAS NOT ABLE TO STOP THE CAR IN TIME AND HIT A PARKED CAR. THE ENGINE DID NOT TURN OFF WHEN THIS HAPPENED. IT WASN'T A CASE OF THE POWER STEERING FAILING BECAUSE I WAS NOT ABLE TO TURN THE WHEEL AT ALL (I DO KNOW WHAT THAT FEELS LIKE). I PUT THE CAR IN PARK, TURNED OFF THE ENGINE, SURVEYED THE DAMAGE, THEN TURNED THE CAR BACK ON AND WAS ABLE TO REVERSE IT AND PARK THE CAR BEHIND THE ACCIDENT. THE STEERING WAS FINE. AFTER I COLLECTED MYSELF, I DROVE THE CAR AROUND THE BLOCK (RESIDENTIAL AREA) AND SAW THE CAR DROVE FINE, EXCEPT FOR THE FACT THAT I WAS JUST IN AN ACCIDENT. I ENDED UP HAVING THE CAR TOWED BECAUSE THE SERPENTINE BELT WAS RUBBING AGAINST SOMETHING, CAUSING SMOKE, AND I DIDN'T WANT THE BELT TO BREAK. I WAS SLIGHTLY INJURED IN THE CRASH. BECAUSE I WAS TRYING TO TURN THE LOCKED STEERING WHEEL, I INJURED MY RIGHT ELBOW FROM THE IMPACT. MY STOMACH MUSCLES WERE ALSO HURT, PROBABLY DUE TO THE FLEXING OF MY CORE AS I WAS TRYING TO YANK THE WHEEL BACK TO THE LEFT TO AVOID THE ACCIDENT. AS I STATED EARLIER, THESE WERE VERY MINOR INJURIES. THE AIRBAGS DID NOT DEPLOY. THE MAIN REASON I'M REPORTING THIS IS BECAUSE I BOUGHT THIS CAR FOR MY SON TO DRIVE. AND I CANNOT LET HIM DRIVE THIS CAR NOW, KNOWING THAT THIS CAN HAPPEN. THANK GOD HE WASN'T DRIVING AND IT HAPPENED AT LOW SPEED.

Components: FUEL/PROPULSION SYSTEM

October 10, 2019
NHTSA ID Number: 11282213
Consumer Location: WILMINGTON, DE
VIN: WDBUF76J63A****

Summary of Complaint

WHAT SHOULD HAVE BEEN A CLASSIFIED AS A TOTAL RECALL TURNED INTO AN EXTENDED WARRANTY, AND AS A RESULT I HAVE LOST $1700. AFTER A BATTLE WITH THE NHTSA, BACK IN 2015 MERCEDES SETTLED TO DO A RETROACTIVE EXTENDED WARRANTY ON CERTAIN 2003-2011 VEHICLES DUE TO HOW MANY PROBLEMS AND SAFETY CONCERNS THERE WERE WITH THE FUEL SYSTEM. UNKNOWN TO ME, NOT RECEIVING ANY LETTERS ABOUT THE ISSUE SINCE PURCHASE, MY CAR WAS OUT OF THE WARRANTY PERIOD BY 3 MONTHS WHEN I GOT A CHECK ENGINE LIGHT. I HAD THE CHECK ENGINE LIGHT READ BY A REPUTABLE GAS-STATION SHOP, AND THEY FOUND AN EVAP LEAK. THIS WAS NO NORMAL HOSE LEAK/GAS CAP OPEN EVAP LEAK. THEY ENDED UP FINDING A MASSIVE LEAK AT THE TOP FUEL PUMP! THERE WAS ACTUALLY DARK PLASTIC/SIGNS OF HIGH-HEAT INSIDE THE GAS TANK (ON THE PUMP). FIRE HAZARD?!? I HAD THE CAR TOWED TO MERCEDES OF WILMINGTON FOR A SECOND EVALUATION BECAUSE IT WAS A TIME BOMB. I WAS QUOTED $2100 TO FIX THE ISSUE FOR A NEW FUEL PUMP AND FUEL SENDER. I FOUGHT WITH MBUSA TO GET IT COVERED FOR TWO WEEKS, BUT MY CAR, AFTER 15 YEARS, WAS OUT OF THE WARRANTY PERIOD! THEY WOULDNT EVEN DROP THE COST DOWN TO $2000 EVEN WHEN I ASKED FOR SOME SORT OF GOOD WILL IF I GOT THE WORK DONE. I NEEDED MY CAR SO I HAD THE CAR TAKEN TO THE MOST REPUTABLE PRIVATE BENZ SHOP IN DELAWARE - "EURO TECH". I PURCHASED AN FCPEURO FUEL PUMP KIT AND HAD THEM INSTALL IT FOR LESS THAN THE DEALER WANTED. THIS SHOULD BE A TOTAL RECALL AND PEOPLE ON THE BIGGEST MB-FAN WEBSITE, MBWORLD.COM, ARE STILL POSTING WEEK AFTER WEEK WITH FUEL PUMP HORRORS! THIS IS WELL DOCUMENTED ALREADY BY YOU GUYS. I AM ALSO SENDING THIS EMAIL TO MBUSA. IF I DON'T HEAR BACK FROM MBUSA I WILL BE SEEKING LEGAL ADVICE. I HAVE SPENT $100 AT SHOP #1, $100 AT THE MB DEALER TO TELL ME 'NO', $1050 IN PARTS, AND $450 IN LABOR, FOR SOMETHING THAT SHOULD BE A RECALL.

Components: SERVICE BRAKES

September 04, 2019
NHTSA ID Number: 11253626
Consumer Location: TORRANCE, CA
VIN: WDBUF65J43A****

Summary of Complaint

BRAKE FAILURE OCCURRED WITH NO PRIOR WARNING. BRAKES ARE ELECTRONICALLY CONTROLLED AND COMPLETE LOSS OF BRAKING OCCURRED WHILE VEHICLE WAS IN MOTION. RED "BRAKE" AND "ABS" LIGHTS IN DASH STARTED FLASHING ALONG WITH CONTINUOUS BEEPING. WAS ABLE TO BRING VEHICLE TO A STOP WITHIN PARKING LOT BY USING PARKING BRAKE. UPON SHUTTING OFF AND RESTARTING ENGINE, VEHICLE REGAINED BRAKING. CAR WILL NOT BE DRIVEN UNTIL ISSUE IS ADDRESSED.

Components: SEAT BELTS ELECTRONIC STABILITY CONTROL SERVICE BRAKES

July 01, 2019
NHTSA ID Number: 11228682
Consumer Location: HAMPTON, GA
VIN: WDBUF65J73A****

Summary of Complaint

CHECK ENGINE LIGHT GOES ON AND OFF FOR DAYS AT A TIME . BRAKE LIGHTS ON DASH STAY ON ALL THE TIME ABS WILL ALSO COME ON WHILE DRIVING AND MY CAR WILL STOP . I HAVE TO FORCE THE CAR INTO PARK ... PUMP MY BRAKES THE BREAKS MAKE A SOUND AND THEN THEY START WORKING AGAIN .... THERE IS A HUMMING NOICE WHEN I START MY CAR AS WELL AS THE SEAT BELT LIGHT GOES ON AND OFF EVEN WITH MY SEALS BELT ON.

Components: FUEL/PROPULSION SYSTEM

May 20, 2019
NHTSA ID Number: 11208727
Consumer Location: ATLANTA, GA
VIN: WDBUF76J43A****

Summary of Complaint

FUEL TANK ASSEMBLY RECALL

Components: FUEL/PROPULSION SYSTEM

April 28, 2019
NHTSA ID Number: 11204677
Consumer Location: BATON ROUGE, LA
VIN: WDBUF76J73A****

Summary of Complaint

I JUST PURCHASED A USED 2003 MERCEDES-BENZ E55 AMG. UPON DRIVING IT HOME FROM THE STATE WHERE I PURCHASED IT, I SMELLED A STRONG FUEL SMELL. THIS IS STRONG INSIDE THE CABIN AND ALSO OUTSIDE THE CABIN, TO THE POINT THAT OTHERS AROUND THE CAR NOTED THE FUEL SMELL. I CAN SMELL IT WHILE DRIVING AND WHEN THE CAR IS STATIONARY. A GOOGLE SEARCH INDICATED THAT THERE WAS AN INVESTIGATION INTO THIS YEARS AGO AND MBUSA OFFERED AN EXTENDED WARRANTY OF AN ADDITIONAL 5 YEARS BEYOND THE INITIAL 10 YEARS IN LIEU OF HAVING A COURT REQUIRE A FULL RECALL. AFTER, FURTHER INVESTIGATION ON MY PART, I LEARNED THAT IT IS NOT A MATTER OF IF BUT WHEN THIS WILL HAPPEN TO YOUR W211 VEHICLE. I CALLED MY LOCAL MERCEDES-BENZ DEALER AND THEY TOLD ME THAT THE EXTENDED WARRANTY FOR THE FUEL SYSTEM ON MY CAR ENDED LAST YEAR. I DO NOT KNOW WHY THE PREVIOUS OWNER(S) DID NOT TAKE CARE OF THIS PROBLEM. MAYBE THEY DID NOT KNOW ABOUT THE EXTENDED WARRANTY. THIS SHOULD HAVE BEEN A FULL RECALL! THIS IS A HEALTH AND SAFETY HAZARD. I HAVE ASTHMA AND I AM NOW AFRAID TO DRIVE THIS CAR DUE TO THE POTENTIAL HEALTH RISK INVOLVED. MBUSA SHOULD NOT HAVE BEEN ABLE TO WIGGLE OUT OF FAULT ON A VERY POORLY DESIGNED FUEL SYSTEM BY OFFERING THE EXTENDED WARRANTY THAT ONLY GAVE OWNERS A FEW YEARS TO LEARN ABOUT IT AND ALSO GET THE WORK DONE.THE EXTENDED WARRANTY WAS FINALLY OFFERED BY MBUSA IN 2015, ONLY GIVING THE PREVIOUS OWNER OF MY CAR A FEW YEARS TO LEARN ABOUT THE WARRANTY AND GET THE WORK DONE. NOT TO MENTION THAT MY CAR WENT THROUGH SEVERAL OWNERS DURING THAT TIME FRAME. MEANING THAT THE OWNERS DID NOT OWN THE CAR LONG ENOUGH TO DISCOVER THE ISSUE AND FIND OUT ABOUT THE EXTENDED WARRANTY. THERE IS A GOOD CHANCE THESE OWNERS NEVER RECEIVED A LETTER FROM MBUSA ABOUT THE EXTENDED WARRANTY. AS A MATTER OF FACT, MY CAR WAS ACTUALLY IN ITALY WHEN THE EXTENDED WARRANTY WAS ISSUED. IT WAS LATER BROUGHT BACK TO THE US.

Components: FUEL/PROPULSION SYSTEM

March 27, 2019
NHTSA ID Number: 11195439
Consumer Location: SILER CITY, NC
VIN: WDBUF65J13A****

Summary of Complaint

GAS TANK LEAKS, CAR IS 2 YEARS OUT OF COVERAGE FOR GAS TANK. THE ORIGINAL PROGRAM DID NOT LEAVE MUCH ROOM FOR 2003 OWNERS TO BE ELIGIBLE. THE TANK LEAK AT THE TOP IS AN INHERENT DESIGN FLAW THAT MERCEDES ADMITS IS A PROBLEM BUT WASHES THEIR HANDS OF IT AFTER THE PROGRAM ELIGIBILITY EXPIRATION. THERE IS A NOTICEABLE GAS SMELL COMING FROM THE LEFT REAR WHEEL AREA AND THE LEAK CAN BE SEEN COMING FROM THE TOP OF THE TANK WHEN THE FUEL FILTER ACCESS PLATE IS REMOVED.

Components: SUSPENSION

November 03, 2018
NHTSA ID Number: 11187185
Consumer Location: UPLAND, CA
VIN: WDBUF70J93A****

Summary of Complaint

AIR SUSPENSION LOWER CAUSED CAR STOPPED WHILE DRIVING. THIS AIR SUSPENSION HAS SERIOUS PROBLEM NEEDS RECALL DUE TO DEFECTIVE DESIGN. SPRINGS HAVE BEEN REPLACED SEVERAL TIMES WITH THE SAME PROBLEM. THIS PROBLEM WILL CAUSE ACCIDENTS WHILE DRIVING.

Components: FUEL/PROPULSION SYSTEM

January 15, 2019
NHTSA ID Number: 11170456
Consumer Location: SEATTLE, WA
VIN: WDBUF76J03A****

Summary of Complaint

STRONG FUEL SMELL AFTER FILL UP. FUEL LEAKING ON TO TOP OF TANK AND VAPORS ENTERING CABIN

Components: AIR BAGS

December 03, 2018
NHTSA ID Number: 11166086
Consumer Location: LINCOLN, CA
VIN: WDBUF65J33A****

Summary of Complaint

TL* THE CONTACT OWNED A 2004 MERCEDES-BENZ E320. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE CRASHED INTO THE REAR OF A SECOND VEHICLE. THE FRONT END WAS SEVERELY DAMAGED, BUT THE AIR BAG DID NOT DEPLOY. THE DRIVER SUSTAINED CHEST AND TORSO INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 193,000.

Components: ELECTRICAL SYSTEM SERVICE BRAKES ENGINE

October 04, 2018
NHTSA ID Number: 11140812
Consumer Location: HOUSTON, TX
VIN: WDBUF65J13A****

Summary of Complaint

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E320. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING WHILE TURNING. THE CONTACT STATED THAT ALL OF THE POWER WINDOWS BECAME INOPERATIVE, AS WELL AS THE HORN AND BRAKES. THE VEHICLE CONTINUED TO ACCELERATE INDEPENDENTLY AND WAS UNABLE TO BE STOPPED. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT STATED THAT THE BATTERY AND ALTERNATOR WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL. THE CONTACT REPLACED THE BATTERY AND THE ALTERNATOR, BUT THE FAILURE RECURRED. THE BATTERY WAS DISCONNECTED AND RECONNECTED SEVERAL TIMES IN AN ATTEMPT TO CORRECT THE FAILURE. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

Components: ELECTRICAL SYSTEM

May 28, 2018
NHTSA ID Number: 11139398
Consumer Location: FORT WAYNE, IN
VIN: WDBUF65J63A****

Summary of Complaint

TL* THE CONTACT OWNS A 2003 MERCEDES-BENZ E320. WHILE DRIVING AT NIGHT, THE INSTRUMENT PANEL LIGHTING FAILED. THE CONTACT WAS UNABLE TO READ ANY OF THE INSTRUMENT PANEL GAUGES. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ FORT WAYNE (7227 WEST JEFFERSON BOULEVARD, FORT WAYNE, INDIANA 46804, (877) 455-9123) WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT PANEL NEEDED TO BE REPLACED. THE INSTRUMENT PANEL WAS NOT REPLACED. THE MANUFACTURER WAS NOTIFIED. THE DEALER INFORMED THE CONTACT THAT THE INSTRUMENT PANEL WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 06V028000 (INTERIOR LIGHTING); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 101,200.

Components: UNKNOWN OR OTHER SERVICE BRAKES

April 21, 2018
NHTSA ID Number: 11133247
Consumer Location: HOGANSVILLE, GA
VIN: WDBUF70J03A****

Summary of Complaint

SBC ABS HYDRAULIC UNIT FAILED NEEDED REPLACEMENT & SWITCH MB SAID THIS WAS NOT UNDER WARRANTY FOR MY YR VEHICLE. MERCEDES BENZ FINALLY TOOK OWNERSHIP OF THIS PROBLEM AND STATED IN DOCUMENT AUGUST 2018 THAT THEY ARE COVERING THE COST AND LABOR TO THIS PROBLEM FOR UP TO 25 YEARS IN MODEL YEAR. BUT YOUR SITE DOES NOT SHOW A RECALL ON THIS?? LIMP MODE AND FAULT LIGHTS FLASHED SBC/ABS UNIT FAILED. HAD TO BE TOWED TO DEALER. PLEASE, FILE MY COMPLAINT SINCE I AM GOING AFTER MERCEDES BENZ LOCAL DEALER FOR MY REFUND OF CASH FOR THIS PROBLEM TO BE FIXED. THANKS

Components: FUEL/PROPULSION SYSTEM

February 05, 2018
NHTSA ID Number: 11112200
Consumer Location: MCDONOUGH, GA
VIN: ****

Summary of Complaint

DAUGHTER DRIVES THIS CAR. I HAVE OWNED IT SINCE 2005. MERCEDES NEVER NOTIFIED US NOR MADE US AWARE OF AN EXTENDED WARRANTY ON THE DEFECTIVE FUEL TANKS. A MECHANIC TOLD US ABOUT THE WARRANTY AND TOLD US TO CONTACT MERCEDES IMMEDIATELY. FEBRUARY 2018 I CONTACTED CORPORATE OFFICE AND THEY TOLD ME TWICE THAT I NEEDED TO HAVE THE CAR TAKEN TO MERCEDES DEALERSHIP AND HAVE THEM CONFIRMED THE ISSUE. TWICE MERCEDES CORPORATE OFFICE REPS TOLD ME TO DRIVE IT TO DEALERSHIP AND HAVE THEM EVALUATE THE CAR, CONTACT CORPORATE FOR AN " EXCEPTION". I DID JUST SO. THE CAR RUNS OKAY, HOWEVER, THE STRONG GAS SMELL INSIDE THE CAR IS FRIGHTENING AND I HAD THE CAR TOWED TO THE MERCEDES DEALERSHIP BECAUSE I COULD NOT CHANCE MY DAUGHTER DYING IN A AUTOMOBILE EXPLOSION. AS A MATTER OF FACT, WE HAVE BEEN RENTING CARS FROM ENTERPRISE FOR MY DAUGHTER FOR THE PAST 2 MONTHS SINCE HER CAR IS OUT OF COMMISSION. FOR GOD'S SAKE, SHE'S OUR DAUGHTER AND THE CAR COULD EXPLODE! THE DEALERSHIP CONFIRMED THAT THE FUEL TANK IS INDEED DEFECTIVE AND IS ELIGIBLE FOR THE REPAIR. HOWEVER, THE REPS AT CORPORATE DECIDED TO NOT TO EXTEND THE "EXCEPTION" AFTER ALL. MERCEDES NEVER NOTIFIED US OF THE FUEL TANK DEFECT/RECALL/WARRANTY EXTENSION. THOUGH IT'S DRIVABLE, I REFUSE TO HAVE MY DAUGHTER RISK HER LIFE. I DID EVERYTHING CORP OFFICE SAID I SHOULD DO AND NOW THEY ARE BACK PEDDLING. THEY ARE MAKING US PAY FOR THE ROUNDTRIP TOWING AND THIS IS UNFAIR. GROSS MISREPRESENTATION. DRIVING WITH A FUEL TANK LEAK IS DEADLY. THEY NEED TO HONOR THIS REPAIR. THEY SHOULD NOT HAVE INSTRUCTED ME TO TOW A CAR TO THEIR AUTHORIZED DEALERSHIP IF THEY KNEW FROM THE BEGINNING THAT THEY WERE NOT GOING TO MAKE THE EXCEPTION.

Components: UNKNOWN OR OTHER SERVICE BRAKES

July 13, 2009
NHTSA ID Number: 11105206
Consumer Location: OWINGS MILLS, MD
VIN: WDBUF70J23A****

Summary of Complaint

THE SBC IS THE PROBLE , AND I BELICE RHAT IT IS / WAS ON RECALL, I WANT YOU TO FIX THE PROBLEM . THANKS

Components: FUEL/PROPULSION SYSTEM

April 08, 2018
NHTSA ID Number: 11084860
Consumer Location: HEREFORD, AZ
VIN: WDBUF65J53A****

Summary of Complaint

FUEL LEAKING TO THE INSIDE OF PASSENGER COMPARTMENT UNDER ACCESS PORT UNDER REAR SEAT CUSHION, THAT'S THE LOCATION OF THE FUEL PUMP. I MADE AN APPOINTMENT WITH TUCSON MERCEDES BENZ TO INSPECT THE CAR SINCE I BELIEVED THAT A MERCEDES RECALL WOULD CORRECT THE PROBLEM. I HAD SEVERAL DISCUSSIONS WITH SERVICE ADVISOR MARK SCHOFIELD AND HE ASSURED ME TWICE THAT THE RECALL IS IN PLACE AND THEY WOULD FIX THE FUEL SYSTEM DEFECTS WITHOUT CHARGE. HE CALLED ME THIS EVENING AND TOLD ME ALL ABOUT WHY TUCSON MERCEDES WOULD NOT COVER THE REPAIR, I WAS TOLD THE EXTENDED WARRANTY PROGRAM ENDED 2/21/2018. I BOUGHT THE CAR ON 4/5/18, FILLED IT UP WITH GAS ON 4/08/18 AND THE CAR WAS FILLED WITH FUMES THAT NIGHT AS WELL AS IN MY GARAGE. TUCSON MERCEDES FIRST SAID THAT THE TANK WAS LEAKING AT THE VENT TUBE BETWEEN THE LEFT AND RIGHT ACCESS POINTS. HE TOLD ME THAT THE COST WOULD NORMALLY BE $3000 BUT HE REDUCED IT TO $2000. I ASKED MARK HOW THE FUEL COULD RUN ACROSS THE TOP OF THE TANK, CLIMB THE LOCKING RING AND PUDDLE ON TOP OF THE LEFT SIDE FUEL PUMP? HE ALSO TOLD ME THAT MERCEDES COULD NOT JUST REPLACE A PORTION OF THE FUEL SYSTEM WITHOUT REPLACING THE ENTIRE FUEL SYSTEM, INCLUDING THE TANK. ALSO, NOT TRUE. HE SAID THAT UPON A SECOND EXAMINATION WAS MADE AND THERE APPEARS TO BE A CRACK ON TOP OF THE FUEL PUMP AND NOW THAT'S WHERE THE LEAK IS COMING FROM. NOW HIS PRICE TO REPAIR ALL IS $770 + TAX. AFTER A FEW WORDS MORE, THE PRICE DROPPED TO $700 + TAX. I FEEL THAT MERCEDES SHOULD JUST FIX MY VEHICLE AND CALL IT GOOD. THIS LEARNED THAT THIS CAR HAD A FUEL PUMP INSTALLED AT 59,000 MILES. I MISSED THEIR SELF IMPOSED CUT OFF DATE BY ABOUT 6 WEEKS, NOT SO MUCH TIME FOR SUCH A SERIOUS MANUFACTURING DEFECT TO HEALTH AND SAFETY. THE FUMES INSIDE MY CAR AND GARAGE COULD HAVE CAUSED A FIRE OR WORSE YET, AN EXPLOSION. THE PROBLEM FIRST APPEARED AFTER THE FIRST TIME I FILLED THE TANK.

MERCEDES-BENZ E-CLASS Sold

mercedes-benz e-class 2003 vin wdbuf70j43a213631
2003 MERCEDES-BENZ E-CLASS Collision Unknown
WDBUF70J43A213631
mercedes-benz e-class 2008 vin wdbuf87x38b319294
2008 MERCEDES-BENZ E-CLASS Collision Starts
WDBUF87X38B319294
mercedes-benz e-class 2006 vin wdbuf56j16a955694
2006 MERCEDES-BENZ E-CLASS Collision Run & Drive
WDBUF56J16A955694