2009 MERCEDES-BENZ E-CLASS VIN: WDBUF56X89B390363

TBD
Condition
Starts
Damage
Collision
Title
Salvage

VIN WDBUF56X89B390363 Decoding Mercedes-benz Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

MERCEDES-BENZ

Manufacturer Name

MERCEDES-BENZ CARS

Model

E-Class

Model Year

2009

Plant City

SINDELFINGEN

Series

E350

Vehicle Type

PASSENGER CAR

Plant Country

GERMANY

Body Class

Sedan/Saloon

Doors

4

Bed Type

Not Applicable

Cab Type

Not Applicable

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Engine Number of Cylinders

6

Displacement (CC)

3500.0

Displacement (CI)

213.58310433156

Displacement (L)

3.5

Fuel Type - Primary

Gasoline

Engine Configuration

V-Shaped

Pretensioner

Yes

Seat Belt Type

Manual

Other Restraint System Info

Seat belts at all positions. Airbags at other locations are optional packages

Front Air Bag Locations

1st Row (Driver and Passenger)

Tire Pressure Monitoring System (TPMS) Type

Direct

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

2009 MERCEDES-BENZ E-CLASS Crash Test Score

0

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating 4x4
Rollover Star Rating 4x2
Rollover Risk:
10.1%

2009 MERCEDES-BENZ E-CLASS Safety Features

Seat Belts and Head Restraints

Dynamic Head Restraints Standard
Head Restraint Not Available
Advanced Belt Feature Not Available
Adjustable Upper Belt Anchorage Not Available
Seat Belt Reminder System Driver

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat
Torso Driver, Front Passenger, Rear Seat
Knee Not Available
Additional Air Bags Not Available
Meets Side Air Bag Out-of-Position Requirements Not Available

Child Passenger Features

LATCH Locations Not Available
Safety Power Windows (Anti-Pinch) Standard
Safety Power Windows (Anti-Pinch) locations Not Available

Complaints Assosiated with VIN WDBUF56X89B390363

Components: AIR BAGS

February 10, 2019
NHTSA ID Number: 11176081
Consumer Location: FAIRVIEW, TX
VIN: WDBUF56X89B****

Summary of Complaint

TO CHECK TAKATA RECALL FOR ABOVE MENTIONED VEHICLE.

Components: FUEL/PROPULSION SYSTEM

January 04, 2016
NHTSA ID Number: 10909833
Consumer Location: MURRIETA, CA
VIN: WDBUF56X89B****

Summary of Complaint

STRONG ODOR OF GAS AT REAR AND AROUND CAR AFTER FILLING UP GAS TANK WHILE IN MOTION AND WHEN PARKED

Components: FUEL/PROPULSION SYSTEM

February 02, 2016
NHTSA ID Number: 10854135
Consumer Location: BURBANK, CA
VIN: WDBUF56X89B****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MERCEDES BENZ E350. THE CONTACT STATED THAT AFTER REFUELING THE FUEL TANK, THE ODOR OF STRONG FUEL WOULD EMIT IN AND AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FILTER SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

Components: FUEL/PROPULSION SYSTEM

October 07, 2021
NHTSA ID Number: 11436177
Consumer Location: COLORADO SPRINGS, CO
VIN: WDBUF56X49B****

Summary of Complaint

I’m smelling gas fumes inside and outside of the car. I heard there was a 15 yr warranty on E Class with this issue.

Components: STEERING POWER TRAIN

February 12, 2021
NHTSA ID Number: 11403170
Consumer Location: WILMINGTON, NC
VIN: 4JGCB65E89A****

Summary of Complaint

(1) WHEN DRIVING, THE VEHICLE TENDS TO DRIFT BACK AND FORTH IN THE LANE. THERE IS NO EVIDENCE OF LOSING STEERING FLUID. WHAT CAUSES THIS TO HAPPEN? (2) THE TRANSMISSION CAUSES THE VEHICLE TO TREMBLE WHEN TAKING OFF FROM A STOP POSITION AND ALSO WHEN DRIVING AT SLOW SPEEDSUCH AS IN SLOW STREET TRAFIC.

Components: FUEL/PROPULSION SYSTEM

January 10, 2021
NHTSA ID Number: 11398880
Consumer Location: MICCO, FL
VIN: WDBTK56F49T****

Summary of Complaint

SERIOUS SMELL OF GASOLINE DURING AND AFTER REFUELLING. OCCURS WHILE STATIONARY.

Components: AIR BAGS SEAT BELTS SERVICE BRAKES

February 20, 2021
NHTSA ID Number: 11398043
Consumer Location: CHICO, CA
VIN: WDDGF54X59R****

Summary of Complaint

I JUST PURCHASED A VEHICLE FROM A PRIVATE PARTY AND WE KEPT COMMUNICATING FOR ABOUT 4-5 DAYS. DURING THAT TIME THE SELLER CLAIMED HE WAS THE 2ND OWNER AND THAT WAS GREAT. THEN HE POSTED PICTURES AND VIDEOS OF THE CAR IN A VIDEO AND IT LOOKED IN PERFECT CONDITION. THEN AFTER DRIVING 3 1/2 HOURS TO MEET THE SELLER AND HE LIED ABOUT THE YEAR OF VEHICLE. THE DAMAGES WERE FAR BEYOND SHOWN ON THE VIDEO AND PICTURES. THEN THE MAJOR ISSUE WAS THAT THERE WAS AN WARNING LIGHT STATING THE DRIVER SRS NEEDS TO BE SERVICED, I ASKED THE SELLER MOHUMMED. WHAT THIS IS AND HE SAID ITS THE SEAT BELT BUCKLE AND IT SOMETHING I CAN FIND IN THE TRASH CAN. ALSO THERE WAS SEVERE OXIDATION ON THE ROOF AND HE WAS NOT WILLING TO CHANGE THE PRICE AT ALL. THEN WHEN I ASKED HIM HOW MANY OWNERS HAD THIS VEHICLE AND HE SAYS HE'S THE SECOND OWNER AND I WAS VERY SUSPICIOUS BECAUSE THIS CAR WILL OF HAD 7 OWNER AFTER ME, I DID CALL HIM AND HE CLAIMED HE TOLD ME THAT THE AIRBAGS DON'T WORK!!! I WAS VERY UPSET DUE TO THE FACT WE HAVE A CHILD AND THE CARE HAS 2 STAGE AIRBAGS AND HE DIDN'T SERVICE ANYTHING HIMSELF EVERYTHING ELSE'S WAS FROM THE PREVIOUS OWNERS. HE SIMPLY BEAT IT UP AND THEN SOLD IT. THE BIGGEST ISSUES BESIDES SCRATCHES AND DENTS, IT'S CLEAN IN THE INTERIOR HOWEVER HE DIDN'T MENTION A AIRBAG NOT WORKING AND I SPECIFICALLY ASKED HIM WHAT GOING ON WITH THIS AIRBAG WARNING AND HE SIMPLY SAID IT GOES AWAY AND YOU DON'T HAVE WORRY ABOUT IT ITS NOTHING SERIOUS.... WHEN I FIGURED IT ALL OUT AND SPOKE VIA BY PHONE 2 DAYS AFTER THE PURCHASE HE DIDN'T EVEN HAVE A CONTRACT OR BILL OF SALE. I WANT THE AIRBAGE REPLACED OR HE CAN GIVE ME MY MONEY BACK AND WE CAN END IT AT THAT POINT. MY PHONE: [XXX] SELLER:([XXX]) :[XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Components: EXTERIOR LIGHTING AIR BAGS UNKNOWN OR OTHER

February 02, 2021
NHTSA ID Number: 11396731
Consumer Location: BAKERSFIELD, CA
VIN: 4JGBB56E49A****

Summary of Complaint

[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Components: FUEL/PROPULSION SYSTEM

January 01, 2021
NHTSA ID Number: 11396447
Consumer Location: SPRINGFIELD, SC
VIN: WDBUF56X19B****

Summary of Complaint

WHEN I WAS FILLING UP THE FUEL COMPLETELY, I HAD A SMELL OF FUEL FROM THE BACK WHEN I PARKED THE CAR, SO I TRACKED THE CAR AND FOUND THE FUEL DROPS COMING DOWN FROM THE LEFT SIDE IN THE BACK, SO I STOPPED THE CAR AND TOOK IT HOME AND I CHECKED THE TRANSMITTER UNIT IN THE BACK SEAT AS A MECHANICAL ENGINEER, AND I FOUND FUEL LEAKING FROM THE TOP OF THE TRANSMITTER UNIT, WHEN I ASKED ABOUT THIS PROBLEM, I FOUND THAT THERE IS A 15-YEAR GUARANTEE ON THIS SUBJECT AND I ADDED SOME EVIDENCE THAT SUPPORTS THE PROBLEM, INCLUDING SOME CUSTOMER COMPLAINTS, AND A RESPONSE TO THEM BY THE MAINTENANCE DEPARTMENT IM LIVING IN SAUDI ARABIA AND FOR CONTACT ME +[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Components: FUEL/PROPULSION SYSTEM

January 30, 2021
NHTSA ID Number: 11395028
Consumer Location: Unknown
VIN: WDBUF56X19B****

Summary of Complaint

WHEN I WAS FILLING UP THE FUEL COMPLETELY, I HAD A SMELL OF FUEL FROM THE BACK WHEN I PARKED THE CAR, SO I TRACKED THE CAR AND FOUND THE FUEL DROPS COMING DOWN FROM THE LEFT SIDE IN THE BACK, SO I STOPPED THE CAR AND TOOK IT HOME AND I CHECKED THE TRANSMITTER UNIT IN THE BACK SEAT AS A MECHANICAL ENGINEER, AND I FOUND FUEL LEAKING FROM THE TOP OF THE TRANSMITTER UNIT, WHEN I ASKED ABOUT THIS PROBLEM, I FOUND THAT THERE IS A 15-YEAR GUARANTEE ON THIS SUBJECT

Components: SEAT BELTS

July 01, 2020
NHTSA ID Number: 11394810
Consumer Location: UNION, SC
VIN: WDBUF56X59B****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ E350. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT BELT WARNING LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL DESPITE THE SEAT BELT BEING IN OPERATION AND SECURELY FASTENED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT THE SEAT BELT BUCKLE WAS DEFECTIVE AND NEEDED TO BE REPLACED. CARLTON MOTORCARS INC (2446 LAURENS RD, GREENVILLE, SC 29607) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE DIAGNOSTIC TEST BUT DECLINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 112,000.

Components: FUEL/PROPULSION SYSTEM

October 20, 2020
NHTSA ID Number: 11365385
Consumer Location: IRVINE, CA
VIN: WDBUF56X19B****

Summary of Complaint

GASOLINE ODOR IS NOTICED WHEN FUEL IS ADDED TO THE FUEL TANK. IT IS VERY NOTICEABLE WHEN CAR IS PARKED IN THE GARAGE FOR OVER 5 MINUTES AFTER A RECENT FUEL FILL. THE ODOR IS VERY STRONG AND HAS CAUSED HOUSEHOLD MEMBERS TO HAVE HEADACHES. I AM FORCED TO PARK THE CAR OUTSIDE DUE TO THIS ODOR. I ALSO NOTICED GASOLINE SPILLING ON THE FLOOR NEAR THE FUEL TANK AREA.

Components: STRUCTURE

September 23, 2020
NHTSA ID Number: 11360826
Consumer Location: LOS ANGELES, CA
VIN: WDBUF56X19B****

Summary of Complaint

I RECEIVED SAFETY RECALL # 2020040011. I MADE AN APPOINTMENT AT BEVERLY HILLS MERCEDES FOR 9/23/20 AT 10:00AM.(PER LETTER SENT TO ME BY MERCEDEZ BENZ. (NHTSA RECALL #19V918). THE SERVICE MAN (I BELIEVE HIS NAME WAS TAMIR) TOLD ME THEY HAD NO LOANER FOR ME AND THAT 95% OF THE TIME THEY WILL DO NOTHING REGARDING THEIR RECALLS. I WAS STUNNED AT SUCH UNPROFESSIONAL AND UNETHICAL BEHAVIOR FROM A MERCEDEZ DEALER. I TOLD HIM TO GIVE ME MY CAR BACK AND WHY DID THEY MAKE MY APPOINTMENT IF THEY ARE NOT GOING TO HONOR THE SAFETY COMMITTMENTS IN GOOD FAITH.

Components: FUEL/PROPULSION SYSTEM

September 18, 2020
NHTSA ID Number: 11359906
Consumer Location: THOUSAND OAKS, CA
VIN: WDBUF56X09B****

Summary of Complaint

I AM HAVING AN ISSUE WITH MY E350 (09), EVERY TIME I FILL UP MY TANK I CAN SMELL THE GAS. I DON'T SMELL IT INSIDE THE CAR BUT OUTSIDE THE CAR AND IT IS STRONG. IT IS REALLY STRONG THAT YOU THOUGHT THE GAS SPILLED. ONCE THE GAS GOES DOWN TO LIKE 3/4 OF A TANK THE ODOR WILL BE GONE. I TRIED TRACING WHERE THE GAS ODOR IS COMING FROM AND I THINK IT IS UNDER THE FENDER ON THE REAR DRIVER SIDE.

Components: POWER TRAIN

August 10, 2020
NHTSA ID Number: 11349608
Consumer Location: JACKSONVILLE, FL
VIN: WDBUF56X29B****

Summary of Complaint

I WAS DRIVING ON A CITY STREET MY CAR JUST STOPPED I TRIED TO PUT IT IN GEAR WOULD NOT MOVE..MY EPS LIGHT CAME ON AND THE DASH SAID INOPERATIVE PLEASE SEE MANUAL. I HAVE MY CAR TOWED TO MERCEDES. AFTER DOING SOME RESEARCH I BELIEVE IT WAS THE SENSOR WENT BACK...I GOOGLED WHAT I EXPERIENCED A LOT OF MERCERDES WITH THE SAME YEAR AS MY CAR HAD THE SAME PROBLEM

Components: UNKNOWN OR OTHER

July 07, 2009
NHTSA ID Number: 11338651
Consumer Location: YORKTOWN HEIGHTS, NY
VIN: WDDNG86X49A****

Summary of Complaint

JOYSTICK AND CENTER CONSULT IS ALWAYS EXTREMELY HOT

Components: VISIBILITY

May 20, 2019
NHTSA ID Number: 11326021
Consumer Location: JACKSONVILLE, FL
VIN: WDBUF56XX9B****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. FIELDS MOTORCARS (4141 N FLORIDA AVE, LAKELAND, FL 33805, (863) 688-8111) WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT ATTEMPTED TO INFORM THE MANUFACTURER OF THE ISSUE, HOWEVER, THE ANSWERING SERVICE STATED THAT DUE TO EMERGENCY TESTING THEY WERE UNABLE TO ANSWER INBOUND CALLS. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND COMING FROM THE SUNROOF AND THAT THE SUNROOF SEAL ALLOWED AIR TO ENTER THE VEHICLE WITH THE SUNROOF CLOSED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

Components: SERVICE BRAKES FUEL/PROPULSION SYSTEM

February 11, 2020
NHTSA ID Number: 11319393
Consumer Location: WASHINGTON, DC
VIN: WDBUF56X79B****

Summary of Complaint

AT APPROXIMATELY 11:50 A.M. ON TUESDAY, FEBRUARY 11, 2020, I PULLED OUT OF OUR DRIVEWAY ONTO SPRUCE DR. NW, GOING SOUTH AND THE CAR IMMEDIATELY STARTED ACCELERATING ON ITS OWN, CAREENING DOWN SPRUCE DR. NW. I WAS DESPERATELY TRYING TO MISS PARKED CARS ON THE STREET BUT MY CAR WAS MOVING FASTER AND FASTER, OUT OF CONTROL THROUGH THE INTERSECTION AT THE END OF MY BLOCK. THEN MY CAR WAS FLYING THROUGH THE AIR, BETWEEN 25-40 MPH, SLAMMING INTO A CREEK BANK AND ENDING ON THE DRIVER SIDE DOWN A 30 FOOT RAVINE AT THE END OF SPRUCE DRIVE NW. I WAS TRAPPED INSIDE THE CAR WITH MY SEAT BELT ON AND ACCORDING TO THE POLICE REPORT THE SIDE AIRBAG HAD DEPLOYED. THANKFULLY, I DID NOT HIT ANY CARS! IT WAS TRULY A MIRACLE THAT I WAS ALIVE AND THAT MY NEIGHBORS HEARD AND SAW THE CRASH. WITHIN FIVE MINUTES THE METROPOLITAN POLICE DEPARTMENT WHO WERE STATIONED AT THE MAYOR'S HOUSE AROUND THE CORNER ARRIVED AND WITH MY NEIGHBORS WERE ABLE TO PULL ME FROM THE WRECKAGE THROUGH THE SUNROOF. APPARENTLY THE GLASS SUNROOF HAD POPPED OPEN/OFF DURING THE CRASH. THE CRASH HAPPENED ABOUT 11:53 A.M. SHORTLY THEREAFTER, I WAS TAKEN BY AMBULANCE TO A TRAUMA CENTER IN A LOCAL HOSPITAL. FORTUNATELY I ONLY HAD MINOR BRUISES BUT THE TRAUMA CENTER STAFF GAVE ME A THOROUGH CHECK-UP. AND NO ONE ELSE WAS INVOLVED IN THE CRASH.

Components: AIR BAGS SEAT BELTS

February 21, 2020
NHTSA ID Number: 11311354
Consumer Location: SAINT ROSE, LA
VIN: WDBUF56X79B****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MERCEDES BENZ E350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE CRASHED INTO A SECOND VEHICLE. DURING THE CRASH THE FRONT END WAS SEVERELY DAMAGED BUT THE AIR BAGS DID NOT DEPLOY. IN ADDITION THE FRONT DRIVER SIDE SEAT BELT MALFUNCTIONED CAUSING THE DRIVER TO MAKE CONTACT WITH THE STEERING WHEEL. THE DRIVER SUSTAINED INJURIES TO THE UPPER TORSO AND CHEST PAINS WHICH REQUIRED MEDICAL TREATMENT. INJURIES TO THE SECOND VEHICLE WAS UNKNOWN. A POLICE REPORT WAS TAKEN AT THE SCENE AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 26,370.

Components: FUEL/PROPULSION SYSTEM

February 13, 2020
NHTSA ID Number: 11310062
Consumer Location: GARDEN GROVE, CA
VIN: WDBUF56X79B****

Summary of Complaint

WHEN FILLING UP GAS TANK TO FULL, STRONG GAS ODOR IS SMELLED AROUND THE CAR. NOT SURE IF IT IS LEAKING FROM WITHIN THE CAR OR OUTSIDE. ODOR WAS SMELLED WHEN STATIONARY, I DO NOT LEAVE WINDOWS DOWN WHILE DRIVING.

Components: VISIBILITY/WIPER

February 18, 2020
NHTSA ID Number: 11310152
Consumer Location: NEW CARROLLTON, MD
VIN: WDBUF56X49B****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ E350. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V918000 (VISIBILITY) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Components: SUSPENSION

January 02, 2020
NHTSA ID Number: 11302150
Consumer Location: LAKE FOREST, CA
VIN: WDBUH87X59B****

Summary of Complaint

DUE TO LEAKING REAR AIR SUSPENSION, REAR OF VEHICLE DROPS SO THAT BODY OF CAR RESTSD ON REAR TIRES. VEHICLE IN MOTION

Components: STRUCTURE

January 02, 2020
NHTSA ID Number: 11296704
Consumer Location: SOUTHPORT, NC
VIN: WDBUF22XX9B****

Summary of Complaint

CHECKING ON UNREPAIRED RECALL NHTSA#19V91832/RECALL#2019120012. THIS RECALL DESCRIBED AS PROBLEM WITH BONDING BETWEEN GLASS PANEL AND THE SLIDING ROOF FRAME, WHICH COULD LEAD IN SEPARATION OF THE GLASS PANEL FROM THE VEHICLE. I INTERPRET THIS TO BE THE SUNROOF GLASS DETACHING FROM THE FRAME ENDANGERING OTHERS. THIS RECALL APPEARS TO BE OPEN ON MY VEHICLE. PLEASE ADVISE ANY FURTHER INFORMATION. I HAVE HAD NO PROBLEMS THUS FAR.

Components: FUEL/PROPULSION SYSTEM

November 11, 2019
NHTSA ID Number: 11280703
Consumer Location: PLANO, TX
VIN: WDBUF87X69B****

Summary of Complaint

THE INSIDE CABIN OF MY 2009 MERCEDES BENZ E-350 CONSISTENTLY SMELLS LIKE GASOLINE. MY GARAGE ALWAYS SMELLS LIKE GASOLINE IS EMITTING FROM THE VEHICLE.

Components: SEATS

November 01, 2019
NHTSA ID Number: 11278271
Consumer Location: ANNANDALE, VA
VIN: WDBUH87X39B****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ E350 WAGON. WHILE THE CONTACT'S SPOUSE WAS DRIVING APPROXIMATELY 35 MPH, THE DRIVER'S SIDE HEATED SEAT CAUGHT FIRE. THE DRIVER SUSTAINED A MINOR BURN, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF ALEXANDRIA (200 S PICKETT ST, ALEXANDRIA, VA 22304, (703) 341-2100) WHERE IT WAS DIAGNOSED THAT THE WIRE TO THE SEAT WARMER ELEMENT FRACTURED AND CAUSED AN ELECTRICAL SHORT. THE SEAT WAS NOT REPLACED. THE CONTACT STATED THAT THE DEALER WAS AWAITING A RESPONSE AS TO WHETHER OR NOT THE SEAT WOULD BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,160.

Components: SEATS

February 19, 2019
NHTSA ID Number: 11181206
Consumer Location: ATLANTIC BEACH, FL
VIN: WDBUH87X39B****

Summary of Complaint

DRIVER HEATED SEAT BURST INTO A FIRE WITH HEAT SEAT WARMER ON

Components: FUEL/PROPULSION SYSTEM

October 01, 2018
NHTSA ID Number: 11153932
Consumer Location: GRAND PRAIRIE, TX
VIN: WDBUF56X09B****

Summary of Complaint

GASOLINE ODOR WHEN FILL UP GAS TANK, AND IT STAY SMELL GAS ODOR BADLY UNTIL GAS TANK DROP TO 3/4. THIS IS COMMON ISSUE AS STATED IN REFERENCE TSB NO. P-47-10-63. I CALLED MB AT AT 800-367-6372 BUT THEY REFUSE TO FIX MY CAR UNDER EXTENDED WARRANTY

Components: FUEL/PROPULSION SYSTEM

November 14, 2012
NHTSA ID Number: 11142916
Consumer Location: CAMARILLO, CA
VIN: WDBUF56X09B****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ E350. EACH TIME THE CONTACT FUELED THE VEHICLE, SHE NOTICED AN ODER OF FUEL AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF OXNARD (LOCATED AT 1511 AUTO CENTER DR, OXNARD, CA 93036) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK HAD A LEAK AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 165,000.

Components: SUSPENSION

May 23, 2018
NHTSA ID Number: 11099858
Consumer Location: BETHESDA, MD
VIN: WDBUH87X89B****

Summary of Complaint

MY WIFE WAS DRIVING AT LOW SPEED ON A SMOOTH ROAD WHEN THE DRIVER'S-SIDE FRONT SPRING BROKE WITH A LOUD BANG AND THAT CORNER OF THE VEHICLE COLLAPSED, FULLY COMPRESSING THE SHOCK ABSORBER. WE WERE FORTUNATE THAT THE CAR WAS BEING DRIVEN SLOWLY: THE BROKEN END COULD HAVE CUT THE TIRE, BLOWING IT OUT. AT HIGH SPEED, IT COULD HAVE BEEN HARD TO CONTROL THE CAR BECAUSE OF UNEQUAL CAMBER. ON A SHARP TURN, THE FENDER LIP WOULD HAVE DROPPED ONTO THE TIRE, SEVERELY DAMAGING THE FENDER OR BLOWING OUT THE TIRE. MERCEDES WAS PREVIOUSLY REQUIRED TO RECALL THE SAME MODEL FOR REAR AIR SUSPENSION FAILURE BECAUSE WHEN THE REAR OF THE VEHICLE DROPS, NHTSA SAYS, "...THE DRIVER MAY HAVE REDUCED VEHICLE CONTROL, INCREASING RISK OF A CRASH." I SAY THAT FRONT SUSPENSION FAILURE IS MORE DANGEROUS. AFTER TOWING TO THE MERCEDES DEALER, THE SERVICE ADVISOR CALLED THE BROKEN SPRING A "MAINTENANCE ITEM." HE CLAIMED THIS FAILURE AT 92,000 MILES IN A 10-YEAR-OLD CAR IS NOT SURPRISING. THE FULL PRICE TO REPLACE THE SPRING AND DAMAGED SHOCK ABSORBER AND ALIGN THE CAR WAS $1,345 AND THE DEALER DEDUCTED A $300 DISCOUNT AFTER I COMPLAINED. THIS WAS A POTENTIALLY CATASTROPHIC FAILURE OF A PART THAT SHOULD LAST THE LIFE OF THE CAR. I READ THAT THIS MODEL IS PRONE TO THIS FAILURE. I'VE DRIVEN 500,000 MILES DURING THE PAST 50 YEARS, MOSTLY IN CARS PURCHASED USED, WITH ONE REACHING 250,000 MILES, AND I PREVIOUSLY HADN'T HEARD OF BROKEN COIL SPRINGS. I STATED THAT MERCEDES SHOULD TAKE RESPONSIBILITY FOR A DANGEROUS FAILURE; THAT WE PURCHASED THE CAR AS A CERTIFIED USED CAR FROM A MERCEDES DEALER WHEN IT WAS ONLY FOUR-YEARS-OLD AT 50,000 MILES AND IT HAS BEEN INSPECTED AND SERVICED PER MERCEDES AT MERCEDES DEALERS SINCE PURCHASE. I BELIEVE THIS CAR SHOULD HAVE BEEN RECALLED, PRIOR TO THE FAILURE, FOR A TENDENCY OF THE FRONT COIL SPRINGS TO BREAK.

Components: FUEL/PROPULSION SYSTEM

May 16, 2018
NHTSA ID Number: 11096499
Consumer Location: POTH, TX
VIN: WDBUF56X59B****

Summary of Complaint

VEHICLE HAS STRONG EXTERNAL GAS ODER EMANATING FROM THE DRIVER'S REAR PASSENGER SIDE AND IS MORE PREVELANT AFTER FILL UP AND PARKING IT. IT IS A CONCERN TO MY SAFETY THAT GASOLINE MAY BE LEAKING AND A ELECTRICAL SPARK OR IMPACT CAN RESULT IN A FIRE/EXPLOSION.

Components: FUEL/PROPULSION SYSTEM

May 15, 2018
NHTSA ID Number: 11096630
Consumer Location: DUNWOODY, GA
VIN: WDBUF56XX9B****

Summary of Complaint

VERY STRONG ODOR OF FUEL WHILE CAR IS PARKED IN GARAGE. DEALER SAYS RECALL DOES NOT COVER MY PARTICULAR MODEL.

Components: SUSPENSION

December 13, 2017
NHTSA ID Number: 11054578
Consumer Location: GREENWICH, CT
VIN: WDBUH87X19B****

Summary of Complaint

CALLED MERCEDES CORPORATE RE THIS PROBLEM AND THEY DEINED THERE IS A RECAL. NOT TRUE MERCEDES-BENZ USA IS RECALLING 2007-2009 E350 4MATIC WAGONS WARNS THE U.S. NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. ABOUT 3,600 OF THE E350 WAGONS HAVE A LOAD LEVELING REAR SUSPENSION SYSTEM THAT MAY FAIL, REDUCING A DRIVER'S CONTROL AND INCREASE THE RISK OF A CRASH, SAYS NHTSA. IN AUGUST, THE COMPANY IS EXPECTED TO BEGIN NOTIFYING OWNERS OF 2007-2009 MERCEDES-BENZ E350 CARS AFFECTED BY THIS RECALL. THEY WILL BE INSTRUCTED TO BRING IN THEIR E350S TO LOCAL DEALERSHIPS WHERE MECHANICS WILL INSPECT AND REPLACE THE LEVEL CONTROL CONNECTING ROD FOR FREE. FOR MORE INFORMATION, CONSUMERS CAN CALL MERCEDES-BENZ TOLL-FREE CUSTOMER SUPPORT AT: 800-367-6372. SOURCE: RECALL: 2007=2009 MERCEDES BENZ E350 - REAR SUSPENSION; CAMPAIGN #:12V264000 [NHTSA]

Components: ENGINE

August 31, 2017
NHTSA ID Number: 11021143
Consumer Location: RICHMOND, CA
VIN: WDBUF56J796****

Summary of Complaint

ENGINE LIGHT ON, DO TO THE BALANCE SHAFT. I WAS TOLD THERE WAS A LAWSUIT BUT MERCEDES BENZ STILL WANT TO CHARGE FOR THERE ISSUE.

Components: AIR BAGS

March 25, 2017
NHTSA ID Number: 10968558
Consumer Location: IRVINE, CA
VIN: WDBUF56XX9B****

Summary of Complaint

THE AIRBAGS ON THE RIGHT SIDE OF THE CAR SELF EXPLODED.

Components: FUEL/PROPULSION SYSTEM

October 15, 2015
NHTSA ID Number: 10953769
Consumer Location: PLANO, TX
VIN: WDBUF56XX9B****

Summary of Complaint

GAS LEAKS FROM GAS TANK WHEN I FILL IT UP. I CAN ONLY FILL 2/3 OF TANK TO AVOID ODOR. I HEARD ABOUT EXTENDED WARRANTY FOR THIS PROBLEM BUT BENZ DEALER SAID MY CAR IS NOT COVERED BECAUSE IT IS MADE OF DIFFERENT MATERIAL THAN ONE THAT IS COVERED.

Components: VEHICLE SPEED CONTROL ENGINE

October 29, 2016
NHTSA ID Number: 10927283
Consumer Location: CHANDLER, AZ
VIN: WDBUF22X19B****

Summary of Complaint

TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ E320. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE HESITATION WAS PERSISTENT. THE DEALER DIAGNOSED THAT THE INLET PORT SHUTOFF MOTOR AND LINKAGE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,818.

Components: ENGINE

October 25, 2016
NHTSA ID Number: 10925525
Consumer Location: SAN MARINO, CA
VIN: WDBUF56X29B****

Summary of Complaint

OUR 2009 MERCEDES E350 HAS ONLY 39,574 MILES ON IT. ON OCTOBER 26, 2016, THE CHECK ENGINE LIGHT CAME ON, THE VEHICLE STARTED SHAKING, AND THERE WAS NO POWER WHEN ACCELERATING. IT WAS TOWED TO THE MERCEDES DEALERSHIP IN ARCADIA, CA. WE WERE TOLD BY THE DEALERSHIP THAT THE CAM ADJUSTER WAS DEFECTIVE AND WOULD NEED TO BE REPLACED AT A COST OF $2,671. BECAUSE THE CAR HAS BEEN DRIVEN FOR LESS THAN 40,000 MILES, WE ASKED THE DEALERSHIP'S SERVICE AND PARTS DIRECTOR IF MERCEDES WOULD STAND BEHIND THE QUALITY OF THEIR PRODUCTS AND HELP US WITH THE SAFETY ISSUE. HE TOLD US TO CALL THE MERCEDES CUSTOMER SERVICE AT 800-222-0100. AN "EXECUTIVE REFERRAL MANAGER" NAMED IRENE GAVE US A CALL AND SAID THAT THE OFFER FROM MERCEDES WAS A 15% DISCOUNT. BASED ON OUR PREVIOUS EXPERIENCE, THAT IS THE STANDARD DISCOUNT MERCEDES GIVES FOR ITS SERVICE IN CASES WHICH DO NOT INVOLVE A DEFECTIVE PART. IRENE TOLD US THERE WAS NO FURTHER DISCOUNT BEING OFFERED BY MERCEDES. A SEARCH REVEALED A CLASS ACTION LAWSUIT FILED AGAINST MERCEDES BENZ USA IN THE UNITED STATES DISTRICT COURT - NORTHERN DISTRICT OF CALIFORNIA CASE NO. 12-CV-05493 (TEH) FOR PERSONS WHO HAVE PURCHASED OR LEASED MERCEDES-BENZ VEHICLES MODEL YEARS 2005-2007 EQUIPPED WITH M272 OR M273 ENGINES. THE SUIT WAS SETTLED BY MERCEDES WITH THE PLAINTIFFS WHO ALLEGED A DEFECT IN BALANCE SHAFT SPROCKETS IN M272 (V-6) ENGINES THAT CAUSE THE GEARS TO WEAR PREMATURELY. THE PLAINTIFFS CONTEND THAT MERCEDES-BENZ USA, LLC ("MBUSA") HAD A DUTY TO DISCLOSE THIS INFORMATION TO CONSUMERS AT THE TIME THEY PURCHASED THEIR VEHICLES. BASED ON THIS CONDUCT, PLAINTIFFS ALLEGE CLAIMS FOR VIOLATIONS OF THE NEW JERSEY CONSUMER FRAUD ACT, CALIFORNIA'S CONSUMER LEGAL REMEDIES ACT AND UNFAIR COMPETITION LAW. WE BELIEVE THAT THIS IS A SAFETY PROBLEM IN SOME E350S WHICH MBUSA KNOWS ABOUT AND THAT THEY SHOULD REPAIR IT FOR PUBLIC SAFETY REASONS.

Components: FUEL/PROPULSION SYSTEM

October 02, 2015
NHTSA ID Number: 10865022
Consumer Location: PLANO, TX
VIN: WDBUF56XX9B****

Summary of Complaint

GAS IS LEAKING FROM GAS TANK AFTER RUNNING OVER A POT ON HIGHWAY. STATE FARM INSURANCE COMPANY SAID IT IS ON INVESTIGATION FOR LEAKING GAS FOR MY CAR MODEL AND SO, THEY WON'T COVER IT. ALTHOUGH PLASTIC GAS TANK IS ALREADY ON RECALL, METAL TANK FOR MY CAR IS NOT. A DEALER REFUSED TO FIX UNDER RECALL. NOW I AM DRIVING WITH LEAKING GAS.

Components: AIR BAGS

March 09, 2016
NHTSA ID Number: 10854195
Consumer Location: IRVING, TX
VIN: WDBUF56X49B****

Summary of Complaint

TAKATA INFLATES HAVE NOT RECEIVED RECALL NOTICE FOR MY VEHICLE WHICH IS INCLUDED WITH THIS RECALL.

Components: FUEL/PROPULSION SYSTEM

January 08, 2016
NHTSA ID Number: 10836575
Consumer Location: DAVIS, CA
VIN: WDBUF56X19B****

Summary of Complaint

I CONTACTEDTHE DEALERSHIP REGARDING MY FUEL PUMP ISSUE. THE DEALERSHIP INFORMED ME THAT IT WAS NOT ONE OF THE COVERED VIN'S WITH THE FUEL PUMP ISSUES. IT HAS STRONG SMELL OF GAS WHEN FILLING UP AND DOES NOT RUN SMOOTH . IT HAS NOT STARTED ONCE WHEN TURNED ON. I WAS INFORMED BY MY MECHANIC OF THE WARRANTY ON THE DEFECTIVE FUEL PUMP/FILTER. WHY WASN'T MY VIN INCLUDED IN THE EXTENDED WARRANTY? WERE THEIR CHANGES MADE TO THE PARTS? HOW WAS MY CAR EXCLUDED FROM THE WARRANTY PROCESS?

MERCEDES-BENZ E-CLASS Sold

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