Components: SUSPENSION
September 01, 2017
TBD
Condition
Unknown
Damage
Collision
Title
Clear
| Dynamic Head Restraints | Not Available |
|---|---|
| Head Restraint | Not Available |
| Advanced Belt Feature | Not Available |
| Adjustable Upper Belt Anchorage | Not Available |
| Seat Belt Reminder System | Not Available |
| Frontal Air Bag | Driver, Front Passenger |
|---|---|
| Torso | Driver, Front Passenger |
| Knee | Not Available |
| Additional Air Bags | Not Available |
| Meets Side Air Bag Out-of-Position Requirements | Not Available |
| LATCH Locations | Not Available |
|---|---|
| Safety Power Windows (Anti-Pinch) | Not Available |
| Safety Power Windows (Anti-Pinch) locations | Not Available |
| NHTSA ID Number: | 11031697 |
|---|---|
| Consumer Location: | SAVANNAH, GA |
| VIN: | JA4LZ31G53U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. WHILE DRIVING UNKNOWN SPEEDS, THE CONTROL ARM, BALL JOINT, CROSS MEMBERS, AND CV AXLE DETACHED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TOWED TO SAVANNAH MITSUBISHI (8203 WHITE BLUFF RD, SAVANNAH, GA 31406, PHONE NUMBER: (912) 226-6200) WHERE IT WAS DIAGNOSED THAT THE CROSS MEMBERS WERE CORRODED THROUGH AND CAUSED THE CV AXLE, BALL JOINT, AND CONTROL ARM TO DETACH. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD NOT REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
| NHTSA ID Number: | 10928696 |
|---|---|
| Consumer Location: | CLARKS SUMMIT, PA |
| VIN: | JA4LZ31G53U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000(SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
| NHTSA ID Number: | 10593869 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | JA4LZ31G53U**** |
RECENTLY BOUGHT A USED 2003 MITSUBISHI OUTLANDER AND THE HEADLIGHT LENS ON BOTH SIDES ARE CRACKED, EXTREMELY CRAZED AND THE WHOLE THING IS MILKY, WHICH DULLS THE HEADLIGHT AT NIGHT, I HAVE RESEARCHED AND MITSUBISHI WILL NOT REPLACE AFTER WARRANTY, IT WOULD COST ABOUT $1000 TO REPLACE THE ENTIRE HEADLIGHT ASSEMBLIES. WITH ALL THE COMPLAINTS ON THIS ISSUE, MITSUBISHI SHOULD DO SOMETHING ABOUT IT. *TR
| NHTSA ID Number: | 10284859 |
|---|---|
| Consumer Location: | TISBURY, MA |
| VIN: | JA4LZ31G53U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. BOTH FRONT HEADLIGHT IN THE VEHICLE ARE CRACKED WHICH ALLOWS WATER TO GO INSIDE. DUE TO THIS, THE VEHICLE WILL NOT PASS INSPECTION. SHE DID RESEARCH ON THIS DEFECT AND FOUND NUMEROUS COMPLAINTS ON THIS PROBLEM. SHE ALSO FOUND A TSB ON THIS PROBLEM AND SHE SPOKE WITH THE MANUFACTURE, THEY STATED IT WAS NOT A RECALL BECAUSE IT DOES NOT APPEAR TO BE A SAFETY CONCERN. SHE BELIEVES THIS SHOULD BE RECALLED AND THAT THE MANUFACTURE SHOULD BE RESPONSIBLE FOR THE REPAIRS. THE FAILURE MILEAGE WAS 35,000. THE CURRENT MILEAGE IS 68,000.
| NHTSA ID Number: | 11286857 |
|---|---|
| Consumer Location: | CARMEL, NY |
| VIN: | JA4LZ41G43U**** |
REAR CONTROL ARMS ARE RUSTED THROUGH, THERE WAS A RECALL FOR THE FRONT AND HAD THE REPAIRS DONE. THE FRONT CONTROL ARM RECALL WAS DUE TO POOR RUST PROOFING DURING MANUFACTURING. THE REAR HAS THE SAME PROBLEM. CANNOT REALIGN REAR WHEELS AND REAR SWAY BAR BRACKET BROKE FREE ENTIRELY. VEHICLE IS NOW STATIONARY AS IT CANNOT BE DRIVEN.
| NHTSA ID Number: | 11278142 |
|---|---|
| Consumer Location: | SAINT JOSEPH, MO |
| VIN: | JA4LZ31G73U**** |
CAR TAKEN TO DEALERSHIP, ANDERSON MITSUBISHI, 8162790354), JANUARY 2017, FOR NHTSA RECALL 16V458. CROSSMEMBER NOT REPLACED OR RUST TREATED. CROSSMEMBER FAILED 4-20-2019. REPAIRED AT MY EXPENSE $2161.70. MADE CLAIM FOR REIMBURSEMENT THROUGH MITSUBISHI DEALER AND MITSUBISHI OF NORTH AMERICA. HAVE A MITSUBISHI FILE NUMBER [XXX]. MITSUBISHI OF NA HAS VERBALLY AGREED TO SETTLE, BUT HAS NOT CONTACTED ME SINCE AUGUST OF 2019. I HAVE NOT BEEN ABLE TO GET MY CALLS RETURNED SINCE. THE CROSSMEMBER BROKE WHILE MY WIFE WAS DRIVING ON CITY STREETS WHICH CAUSED THE CAR TO VEER INTO ONCOMING TRAFFIC LANE, WITHOUT ACCIDENT. CAR WAS TOWED AND REPAIRED AT MY EXPENSE. I NEED HELP GETTING MY REIMBURSEMENT PAID. I AM THE ORIGINAL OWNER OF THE CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
| NHTSA ID Number: | 11222052 |
|---|---|
| Consumer Location: | BEAUFORT, SC |
| VIN: | JA4LX41G33U**** |
TL* THE CONTACT OWNED A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED WHILE ATTEMPTING TO AVOID COLLIDING WITH A DEER. DURING THE CRASH, THE VEHICLE HAD ROLLED OVER AND THE DRIVER WAS KNOCKED UNCONSCIOUS. THE DRIVER SUSTAINED HEAD AND NECK INJURIES, A FRACTURED LEFT SHOULDER AND AN INJURED TORSO AND WAS TRANSPORTED TO THE HOSPITAL. THE VEHICLE WAS DESTROYED AND TOWED AWAY. A POLICE REPORT WAS TAKEN AT THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 340,000. *DT *TR *BF CONSUMER STATES THAT AIRBAGS FAILED TO DEPLOY DURING THE COLLISION. CONSUMER SAYS THAT MANUFACTURER WAS AWARE AIRBAG FAILURE SINCE 2004, BUT FAILED TO INFORM CONSUMERS. *DL
| NHTSA ID Number: | 11192997 |
|---|---|
| Consumer Location: | AMARILLO, TX |
| VIN: | JA4LX41GX3U**** |
THE ISSUE BEGAN IN 2004 WHEN MY VEHICLE WAS 1 YEAR OLD. THE TEMPERATURE CONTROL KNOB BECAME FROZEN AND YOU COULD NOT TURN IT FROM HEAT TO AIR CONDITIONING OR THE OTHER WAY. I SPENT $23,000 ON THIS CAR AND YOU COULD NOT TURN FROM AIR CONDITIONING TO HEAT AT WILL ONLY A MECHANIC CAN MANUALLY TURN IT UNDERNEATH THE VEHICLE AND THEN ONLY PUT IT ON HOT OR COLD. ONE TIME I WAS DRIVING 600 MILES FOR AN EMERGENCY WITH THE KNOB STUCK ON AIR CONDITIONING AND I WAS NOT ABLE TO TURN IT TO HEAT. IT WAS BELOW FREEZING TEMPERATURES AND THE WINDOW FOGGED UP BECAUSE I WAS NOT ABLE TO PUT THE DEFROSTER ON. I HAD TO CONTINUALLY PULL OVER TO WIPE OFF THE WINDOW AND THE FROST. THERE COULD HAVE BEEN AN ACCIDENT IF I HAD NOT CONTINUALLY PULLED OVER. 2002 TO 2007 LANCERS AND OUTLANDERS HAVE THIS PROBLEM. IT WAS A DESIGN FLAW BY THE MANUFACTURER BUT THEY WILL NOT OWN UP TO THIS DANGEROUS PROBLEM. I HAVE HAD IT TO A MECHANIC MANY TIMES BUT THEY CANNOT FIX IT. I DO NOT UNDERSTAND WHY MITSUBISHI IS NOT FORCED TO FIX THIS FOR CONSUMERS WHEN THIS IS CLEARLY A DANGEROUS PROBLEM IF YOU CANNOT USE THE DEFROSTER. I SHOULD NOT BE MADE TO PAY FOR SOMETHING WHEN IT IS A MANUFACTURING FLAW. THERE ARE 1000S OF VEHICLES ON THE ROAD WITH THIS PROBLEM AND MITSUBISHI WILL NOT OWN UP THAT THIS IS A CLEARLY SAFETY ISSUE. THE CONSUMER HAS NO POWER IN THIS SITUATION I HAVE CALLED CUSTOMER SERVICE AND AM TOLD THEY WILL DO NOTHING ABOUT IT UNLESS IT'S RECALLED. THANK YOU FOR YOUR HELP IN THIS MATTER I HAVE NO PLACE ELSE TO GET HELP WITH THIS AND I CAN'T AFFORD ANOTHER VEHICLE. THIS IS WRONG MITSUBISHI ALLOWS CARS ON THE ROAD WITH THIS PROBLEM AND TURNS A BLIND EYE TO POTENTIALLY DANGEROUS SITUATIONS. THANK YOU FOR YOUR ASSISTANCE.
| NHTSA ID Number: | 11193003 |
|---|---|
| Consumer Location: | AMARILLO, TX |
| VIN: | JA4LX41GX3U**** |
SINCE THE SECOND YEAR SINCE I'VE OWNED THIS CAR THE TEMPERATURE CONTROL KNOB HAS BEEN FROZEN. THE ONLY WAY YOU CAN TURN THE KNOB IS TO HAVE A MECHANIC MANUALLY TURN THE KNOB UNDERNEATH THE VEHICLE. MITSUBISHI MOTORS ADMITTED THIS WAS A DESIGN FLAW IN 2002 TO 2007 MITSUBISHI LANCERS AND OUTLANDERS. I HAVE CALLED MITSUBISHI MANY TIMES AND SENT LETTERS OF COMPLAINTS BUT THEY WILL NOT DO ANYTHING ABOUT IT BUT LEAVE THE VEHICLES OWNER IN WHAT CAN BE A DANGEROUS SITUATIONS. I'VE HAD TO DRIVE IN EMERGENCY SITUATIONS BEFORE AND THE KNOB WAS STUCK ON AIR CONDITIONING IT WAS FREEZING TEMPERATURES WHERE I WAS DRIVING IN AND YOU COULD NOT USE THE DEFROSTER BE CAUSE IT WAS ON COLD AIR! YOU HAD TO PULL OVER AND SCRAPE THE WINDOW AND CONTINUALLY WIPE THE CLOUDED OVER WINDOW. I PAID $23,000 FOR THIS VEHICLE AND NOT TO HAVE CONTROL OF THE HEAT AND AIR IS REDICULUS! YOU CANNOT ALWAYS GET YOUR VEHICLE INTO A MECHANIC AND HAVE THEM MANUALLY TURN THE HEAT AND AIR KNOB. AND THAT'S ALL YOU HAVE A CHOICE OF IS EITHER HEAT OR COLD AIR. THE HVAC SYSTEM WAS INAPPROPRIATELY DESIGNED BY MITSUBISHI AND THE CABLE FROM THE KNOB BUNCHES UP AND DOES NOT WORK ANYMORE. I THOUGHT NOT BEING ABLE TO USE THE DEFROSTER IS A SAFETY HAZARD. MITSUBISHI NEEDS TO OWN UP TO THIS AND RECALL WHAT HAS AFFECTED 1000S OF VEHICLES. YOU CAN BE IN AN AREA OF THE COUNTRY WHERE YOU NEED THE AIR CONDITIONING AND THEN DRIVE INTO A SNOW STORM AND YOU CAN'T USE THE DEFROSTER UNLESS YOU FIND A MECHANIC IN THE MIDDLE OF THE NIGHT TO CHANGE IT OVER TO HEAT. THIS IS DEFINITELY A SAFETY ISSUE NOT BEING ABLE TO TURN THE KNOB TO THE SETTING YOU NEED AT WILL FOR THE DEFROSTER. VEHICLE OWNERS HAVE COMPLAINED TO MITSUBISHI BUT WILL NOT FIXIT. THIS HAS BEEN AN ONGOING ISSUE WITH MY CAR SINCE 2004. THE PHOTO SHOWS THE HEAT AND AIR CONDITIONING KNOB THAT CAN ONLY BE MANUALLY TURNED BY A MECHANIC.
| NHTSA ID Number: | 11151262 |
|---|---|
| Consumer Location: | ROCKLEDGE, PA |
| VIN: | JA4LZ31G03U**** |
CAR HAS BEEN OWNED FOR 10+ YEARS AND HAS BEEN MAINTAINED VERY WELL. GAS MILEAGE HAS DROPPED SINCE 2014. CAR THREW A P420 CODE IN THE YEARS AFTER. CATALYTIC CONVERTER HAS BEEN REPLACED FOUR TIMES IN A YEAR. OXYGEN SENSOR HAS BEEN REPLACED AND NEW EXHAUST HAS BEEN INSTALLED. WE HAVE NOW SEEN THE EXHAUST MANIFOLD HAS A CRACK IN IT. THIS APPEARS TO BE A MANUFACTURER ISSUE.
| NHTSA ID Number: | 11101307 |
|---|---|
| Consumer Location: | CARMEL, IN |
| VIN: | JA4LZ41G43U**** |
AIR BAGS DID NOT DELPOY DURING CRASH. THE VEHICLE WAS TOTATLED AND I NO LONGER OWN THE VEHICLE. *JS
| NHTSA ID Number: | 11063034 |
|---|---|
| Consumer Location: | ROSWELL, GA |
| VIN: | JA4LX31G83U**** |
TL* THE CONTACT OWNED A 2003 MITSUBISHI OUTLANDER. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS INTERMITTENTLY ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A WHILE, AND WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. IN ADDITION, THE CONTACT CRASHED INTO ANOTHER VEHICLE WHILE DRIVING 30 MPH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
| NHTSA ID Number: | 11053979 |
|---|---|
| Consumer Location: | BURLINGTON, NJ |
| VIN: | JA4LZ31G73U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. WHILE ATTEMPTING TO CHECK UNDER THE VEHICLE, THE CONTACT NOTICED THAT THE REAR FRAME WAS ROTTED. THE VEHICLE WAS TAKEN TO CHERRY HILL MITSUBISHI AT (856) 471-1057 (1805 MARLTON PIKE W, CHERRY HILL, NJ 08002) WHERE IT WAS DIAGNOSED THAT THE REAR FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
| NHTSA ID Number: | 11051755 |
|---|---|
| Consumer Location: | CLINTON, IN |
| VIN: | JA4LX31G83U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000(SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DORSETT AUTOMOTIVE IN TERRE HAUTE, IN REFUSED TO PERFORM THE REPAIR BECAUSE THE PASSENGER SIDE OUTER TIE ROD AND LOWER CONTROL ARM NEEDED TO BE REPAIRED BEFORE THE RECALL REPAIR COULD BE COMPLETED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE COMPONENTS HAD TO BE REPAIRED BEFORE THE REMEDY COULD BE PERFORMED. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.
| NHTSA ID Number: | 11029708 |
|---|---|
| Consumer Location: | COMSTOCK PARK, MI |
| VIN: | JA4LX41G43U**** |
HEAVY SMELL OF GASOLINE WHEN FUEL TANK IS FILLED. FILL GARAGE WITH FUMES. CHECK ENGINE LIGHT IS ON. IF FILLED TO A HALF TANK OR SO, NO INDICATION OF FUEL SMELL. DOES NOT APPEAR TO BE LEAKING. I HAD AN ASE CERTIFIED MECHANIC LOOK AT IT AND THE FUEL TANK AS WELL AS FILLER NOZZLE ARE DETERIORATED. I CALLED MITSUBISHI MOTORS NORTH AMERICA AND THEY ACTED AS IF THIS WAS THE FIRST TIME THEY EVER HEARD OF THIS PROBLEM. I CALLED MULTIPLE DEALERS, AND ALL HAVE EXPERIENCED THE SAME PROBLEM WITH THEIR CUSTOMERS. THE INTER-NET IS FULL OF SIMILAR COMPLAINTS ON 2003 TO 2006 OUTLANDERS. I HAVE HAD A RECALL FOR THE FRONT END BECAUSE OF EXCESSIVE RUST MAKING IT UNSAFE TO DRIVE. I DO NOT THINK THIS IS A NORMAL WEAR AND TEAR WITH THE FUEL TANK. MITSUBISHI SHOULD ACKNOWLEDGE THIS PROBLEM AND CORRECT IT FOR THEIR CUSTOMERS. I AM THE ORIGINAL OWNER. THE CAR IS ALWAYS GARAGED WHEN NOT BEING DRIVEN.
| NHTSA ID Number: | 10959767 |
|---|---|
| Consumer Location: | TORONTO, OH |
| VIN: | JA4LZ41G43U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION). THE CONTACT STATED THAT THE RECALL SHOULD ALSO COVER THE FRAME THAT HELD THE REAR AXLE, WHICH THE CONTACT STATED WAS MORE RUSTED THAN THE FRONT FRAME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL DID NOT COVER THE REAR FRAME. THE FAILURE MILEAGE WAS 193,000. PARTS DISTRIBUTION DISCONNECT.
| NHTSA ID Number: | 10946971 |
|---|---|
| Consumer Location: | CEIBA, PR |
| VIN: | JA4LX31G73U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE SEAT BELT RETRACTOR MECHANISM FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 164,241.
| NHTSA ID Number: | 10945663 |
|---|---|
| Consumer Location: | DELMAR, DE |
| VIN: | JA4LZ1G13UO**** |
RECEIVED A SAFETY RECALL NOTICE IN AUGUST 2016. AS OF THIS DATE THE PART TO REPAIR THE VEHICLE IS NOT AVAILABLE. HAVE CALL MITSUBISHI SEVERAL TIMES AND THEY KEEP SAYING THE PART IS BEING PROCESSED. CONFUSION AS TO WHETHER THE PARTS ARE SENT TO A DEALER FOR REPAIR OR IF THE VEHICLE NEEDS TO BE INSPECTED FIRST AND THEN THE PART IS ORDERED BY THE DEALER. THE DEALER CLAIMS THAT THE VEHICLE NEEDS TO BE INSPECTED FIRST THEN THE PART IS ORDERED IF NECESSARY. MITSUBISHI STATES THAT THEY WILL DETERMINE HOW MANY PARTS TO SEND TO WHAT DEALERS. CONFUSION. NEAREST DEALER TO ME IS 3 TO 4 HOURS ONE WAY TRIP. IF THE VEHICLE NEEDS TO BE INSPECTED FIRST BEFORE THE PART IS ORDERED THEN IF WILL HAVE TO MAKE TWO 6 TO 8 HOUR ROUND TRIPS. HOW THE DEALER KNOWS HOW MANY PARTS TO SEND TO WHAT DEALERS DOES'T MAKE SENSE. THIS PART IS NEEDED TO PREVENT THE VEHICLE'S STEERING FROM FAILING. THE PART IS THE LOWER CONTROL ARM. PLEASE CLEAR THIS UP FOR ME.
| NHTSA ID Number: | 10934119 |
|---|---|
| Consumer Location: | CAIRO, NY |
| VIN: | JA4LZ41G13U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE REAR SUSPENSION AND CROSS MEMBER WERE CORRODED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT A TRAVEL-ARM HUBBERING WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.
| NHTSA ID Number: | 10905695 |
|---|---|
| Consumer Location: | KRONENWETTER, WI |
| VIN: | JA4LZ41G83U**** |
I AM REFERRING TO A WELL KNOWN "STICKY HVAC MIX DOOR" ISSUE IN THE MITSUBISHI OUTLANDER AND LANCER VEHICLES IN MODEL YEAR 2003 (PERHAPS AMONG OTHER YEARS AND MODELS). THIS ISSUE CAN RESULT IN AN INABILITY TO DEFROST THE WINDSHIELD DURING COLD WEATHER DRIVING. I HAVE HAD THE "STICKY" ISSUE FOR SOME TIME, WHICH, WHILE IT WAS DIFFICULT TO TURN THE KNOB, WAS NOT A HUGE ISSUE. HOWEVER, RECENTLY WHILE DRIVING, THE DOOR WENT FROM "STICKY" TO "STUCK," ON THE "COLD" SETTING. MY WINDOWS GRADUALLY STARTED TO FOG AND I WAS UNABLE TO DEFOG THEM SINCE THE SYSTEM COULD NOT BLOW HOT AIR DUE TO THE STUCK MIX DOOR. I WAS DRIVING ON AN INTERSTATE HIGHWAY (I-39) IN CENTRAL WISCONSIN AT THE TIME, ON AUGUST 27, 2016 IN THE EVENING. IN LATE SUMMER / EARLY AUTUMN, THERE IS A WIDE TEMPERATURE SWING DURING THE DAY AND NIGHT, SO FLIPPING FROM HOT TO COLD SETTINGS IS VERY COMMON. FORTUNATELY IT WAS NOT EXTREMELY COLD SO I WAS ABLE TO TURN OFF THE HVAC AND OPEN ALL MY WINDOWS IN ORDER TO GET BY DURING MY SHORT DRIVE. HOWEVER, IN THE WINTER, I NEED TO HAVE IT SET ON "HOT" AT ALL TIMES: THEREFORE, FOR WINTER DRIVING, MY CAR WILL NOT BE DRIVABLE AT ALL DUE TO THIS ISSUE. PLEASE ISSUE A RECALL IN COLD WEATHER STATES ASAP. THIS IS A VERY WELL KNOWN ISSUE WITH THESE VEHICLES, BUT ONLY AT THIS TIME DID IT BECOME A SERIOUS CAUSE OF CONCERN: WHEN THE HVAC MIX DOOR IS STUCK ON THE COLD SETTING, THE INABILITY TO DEFOG THE WINDSHIELD IS A SERIOUS SAFETY ISSUE FOR THE DRIVER AS WELL AS FOR ANYONE ELSE SHARING THE ROAD.
| NHTSA ID Number: | 10904609 |
|---|---|
| Consumer Location: | HARTFORD, CT |
| VIN: | JA4LZ31G83U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO BE INSPECTED FOR NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION), THE TECHNICIAN INFORMED THAT THE FRONT CROSS MEMBER WAS CORRODED AND NEEDED TO BE REPLACED HOWEVER, THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
| NHTSA ID Number: | 10903766 |
|---|---|
| Consumer Location: | LEBANON, OH |
| VIN: | JA4LX41G93U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE REAR CROSS MEMBER FRACTURED DUE TO CORROSION WHILE THE VEHICLE WAS PARKED AT THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION); HOWEVER, THE RECALL ONLY COVERED THE FRONT CROSS MEMBER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INSTRUCTED THAT THE REPAIRS WOULD NOT BE PERFORMED PER A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 220,000.
| NHTSA ID Number: | 10899311 |
|---|---|
| Consumer Location: | PARKERSBURG, WV |
| VIN: | JA4LZ31G73U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL SOUND WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE FRONT END OF THE VEHICLE SHOOK UNCONTROLLABLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED A WHEEL ALIGNMENT AND THE TIE ROD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION); HOWEVER,THE PART WAS UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,432.
| NHTSA ID Number: | 10898226 |
|---|---|
| Consumer Location: | CARMEL, ME |
| VIN: | JA4LZ31G03U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT UPON INSPECTING THE VEHICLE, IT WAS NOTICED THAT THERE HAD BEEN EXTENSIVE PREMATURE RUST AND CORROSION ON THE LOWER CONTROL ARM AND THE FRONT SUB-FRAME TO THE POINT THAT THE PART MIGHT FRACTURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V458000 (SUSPENSION), BUT WAS UNABLE TO DRIVE THE VEHICLE DUE TO THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE NEEDED TO BE TOWED TO THE DEALER AND WAS UNCERTAIN OF WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE CONDITION AND THEY PROVIDED NO SOLUTION TO GET THE VEHICLE TO THE DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
| NHTSA ID Number: | 10897984 |
|---|---|
| Consumer Location: | HERRIN, IL |
| VIN: | JA4LX31G23U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
| NHTSA ID Number: | 10863243 |
|---|---|
| Consumer Location: | STOCKTON, CA |
| VIN: | JA4LX31G83U**** |
THE CAR STEERS TO THE RIGHT ON HIGHWAY., UNABLE TO REPAIR.
| NHTSA ID Number: | 10860316 |
|---|---|
| Consumer Location: | MIDLOTHIAN, VA |
| VIN: | JA4LZ41G43U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. WHILE DRIVING AT VARIOUS SPEEDS AND ALSO WHILE IN PARK, THE VEHICLE BEGAN TO OVERHEAT AND THE AIR CONDITIONER BLEW HOT AIR. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FAN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN BACK TO THE DEALER MULTIPLE TIMES WHERE IT WAS DIAGNOSED THAT THE FAN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED NUMEROUS TIMES. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 20,000.
| NHTSA ID Number: | 10806563 |
|---|---|
| Consumer Location: | HAMMOND, IN |
| VIN: | JA4LZ41GX3U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MUFFLER AND THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 152,000.
| NHTSA ID Number: | 10787627 |
|---|---|
| Consumer Location: | MOUNT VERNON, OH |
| VIN: | JA4LZ41G83U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, IT WAS BROUGHT TO THE CONTACT'S ATTENTION THAT THE SUBFRAME AND REAR END WERE RUSTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 161,000.
| NHTSA ID Number: | 10723966 |
|---|---|
| Consumer Location: | RACINE, WI |
| VIN: | **** |
THE VEHICLE IS WAS PURCHASED USED WITH NO CHECK ENGINE LIGHT ON AT THE TIME OF PURCHASE. AFTER DRIVING FOR A WEEK THE LIGHT CAME ON AND THERE WAS A STRONG FUEL SMELL AFTER FILLING THE GAS TANK. A DIAGNOSIS CHECK WAS DONE AND IT WAS FOUND THERE IS AN ISSUE WITH THE FUEL TANK. IT WAS BROUGHT TO THE DEALERSHIP AND FOUND THAT THERE IS A HOLE IN THE TOP OF THE GAS TANK CAUSING FUMES TO LEAK. THE TANK CANNOT GO BELOW A QUARTER TANK OR THE ENGINE WILL SHUT OFF AS WELL. AFTER RESEARCHING THROUGH THE INTERNET IT WAS FOUND THAT THIS IS A VERY COMMON PROBLEM WITH THE VEHICLE. MITSUBISHI WAS CONTACTED TO FIND OUT IF THERE WAS A RECALL TO FIND OUT THERE WAS NOT, THEY ALSO DID NOT ASSIST IN ANY WAY TO MAKE THIS ISSUE ANY BETTER. DEALERSHIP WOULD CHARGE $1700.00 TO REPLACE TANK.
| NHTSA ID Number: | 10668660 |
|---|---|
| Consumer Location: | TOBYHANNA, PA |
| VIN: | JA4LZ41G13U**** |
SINGLE OWNER/USER;RETIRED, GARAGE KEPT. UNDERCARRIAGE SO ERODED WHEELS BEGAN TO LIST. IMPRACTICAL TO REPAIR. BODY AND ENGINE WITHOUT PROBLEMS. NOT NOTIFIED BY DEALERSHIP AT RECENT SERVICE THERE WAS A PROBLEM. AN UNKNOWN PERSON THAT DROVE BEHIND ME MENTIONED THAT I SHOULD GET REAR WHEEL LOOKED AT. WHEN BROUGHT FOR ALIGNMENT CHECK, I WAS NOTIFIED BY THE MECHANIC TO LOOK AT THE UNDERSIDE OF THE CAR. EROSION WAS SO BAD, I DROVE THE 5 MILES TO MY HOME AND WILL NOT TAKE IT ON THE ROAD AGAIN. NO RECALLS RECEIVED. *TR
| NHTSA ID Number: | 10667260 |
|---|---|
| Consumer Location: | DOWNEY, CA |
| VIN: | JA4LZ31G73U**** |
TL* THE CONTACT OWNED A 2003 MITSUBISHI OUTLANDER. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED SPARKS EMITTING NEAR THE RADIO. THE CONTACT ALSO STATED THAT THERE WAS SMOKE AND SUDDENLY THE INTERIOR FRONT OF THE VEHICLE CAUGHT FIRE. A POLICE AND FIRE REPORT WERE FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 206,000.
| NHTSA ID Number: | 10654554 |
|---|---|
| Consumer Location: | AURORA, CO |
| VIN: | JA4LX31G83U**** |
HVAC KNOB HAS ALWAYS BEEN HARD TO TURN FROM HEAT TO COOL, BUT IT HAS NOW COMPLETELY BROKEN. IF YOU TURN IT TO HEAT IT BOUNCES BACK TO COOL. I HAVE NO HEATER OR DEFROST! I WAS QUOTED $1,500 TO FIX THE PROBLEM BECAUSE THE HVAC CABLE AND DOOR ARE STUCK SHUT. THE DEALER KNEW MY EXACT PROBLEM AND THE PART NUMBER OFF THE TOP OFF HIS HEAD! HE SAID IT IS A VERY COMMON PROBLEM, BUT THEY DON'T RECALL IT BECAUSE IT ISN'T A SAFETY HAZARD. I DON'T SEE HOW THIS IS SO. WE WERE PLUMMETED WITH SNOW AND FREEZING TEMPERATURES THIS WEEK AND I HAD TO USE AN ICE SCRAPPER ON THE INSIDE OF MY WINDOWS WHILE STOPPED AT LIGHTS! FREEZING AND NO VIABILITY SEEMS LIKE A SAFETY CONCERN TO ME. *TR
| NHTSA ID Number: | 10639513 |
|---|---|
| Consumer Location: | GRAND RAPIDS, MI |
| VIN: | **** |
WHEN I BOUGHT MY CAR SOME TIME LAST YEAR EVERYTHING SEEMED FINE BUT AFTER A FEW MONTHS THINGS STARTED TO GO WRONG ON THE CAR. IT BEGAN WITH ME CONSTANTLY HAVING TO GET THE OIL CHANGED THE TIRES WERE BAD THE CAR STARTED MAKING NOISES THAT I COULDN'T EXPLAIN AND THE TIRES IN THE TIRES IN THE BACK WERE CONSTANTLY BUSTING. THE ENGINE IS NOW GOING BAD AND I HAVE BOUGHT AT LEAST 10 SETS OF TIRES FOR THE BACK IN THIS YEAR ALONE. I DON'T HAVE THE MONEY TO KEEP PUTTING IN THIS CAR AND CONTINUE TO PAY THE LEASE OFF FOR IT AS WELL. ITS GETTING ABSOLUTELY RIDICULOUS. *TR
| NHTSA ID Number: | 10579658 |
|---|---|
| Consumer Location: | LEOMINSTER, MA |
| VIN: | JA4LZ41G53U**** |
OVER THE LAST 4-6 MONTHS I NOTICED A GASOLINE ODOR AFTER FILLING THE GAS TANK (AFFECTED PART). THE GAS ODOR HAS GOTTEN SIGNIFICANTLY STRONGER OUTSIDE AND INSIDE THE VEHICLE EACH MONTH. IF I FILL THE GAS TANK TODAY THERE IS AN EXTREME GAS ODOR/FUME THAT IS LEAKING FROM THE GAS TANK. AS THE GAS TANK EMPTIES THE ODOR DECREASES. THERE ISN'T A GAS LIQUID LEAKAGE THAT YOU WOULD SEE ON THE GROUND, BUT A FLUME LEAKAGE THAT FILLS THE PASSENGER COMPARTMENT AND SURROUNDS THE OUTSIDE REAR AREA OF THE VEHICLE. I THINK IF THERE WAS SPARK, OPEN FLAME, REAR END COLLISION, OR IF THE VEHICLE WAS PARKED IN DIRECT SUN LIGHT A COMBUSTIBLE FIRE/EXPLOSION COULD OCCUR. THIS AN EXTREMELY DANGEROUS AND UNSAFE CONDITION. I HAVE BROUGHT THIS PROBLEM TO THE ATTENTION OF THE DEALER AND THEY HAVE RECEIVED MULTIPLE COMPLAINTS FROM CUSTOMERS OWNING 2003 AND NEWER MITSUBISHI MODEL YEARS, WITH THE SAME PROBLEM. THE SOLUTION IS TO REPLACE THE GAS TANK AT AN ESTIMATED COST OF $1500. THEY SAID THERE SHOULD BE RECALL FOR SOMETHING AS DANGEROUS AND LIFE THREATENING AS THIS BUT THERE ISN'T. THE OUTCOME COULD BE SIMILAR TO THE FORD PINTO GAS TANK DEFECT THAT CAUSED THE INJURY AND DEATH OF MANY PEOPLE BEFORE A RECALL WAS ISSUED NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. *JS
| NHTSA ID Number: | 10548666 |
|---|---|
| Consumer Location: | MINNEAPOLIS, MN |
| VIN: | **** |
TEMPERATURE KNOB BROKE OFF AFTER GETTING STUCK. SOUNDS LIKE THIS HAPPENS QUITE FREQUENTLY. I GOT AN ESTIMATE TO FIX IT FROM THE DEALER. OVER $2000. MAJOR ISSUE IN THE WINTER FOR DEFROST/HEAT. *TR
| NHTSA ID Number: | 10516124 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | JA4LX41G63U**** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE SEAT BELT FAILED TO UNLOCK. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. *TR
| NHTSA ID Number: | 10507543 |
|---|---|
| Consumer Location: | GASTONIA, NC |
| VIN: | **** |
I PURCHASED MY 2003 MITSUBISHI OUTLANDER IN FEBRUARY, 2013 WITH 104,000 MILES ON IT. AT FIRST EVERYTHING SEEMED FINE, BUT AFTER 2 WEEKS THE BACK END OF THE CAR ON THE PASSENGER SIDE SQUEAKS AND MAKES LOTS OF NOISE. AT FIRST IT WOULD ONLY DO IT A LITTLE BUT IT GOT WORSE AND WORSE WITHIN A COUPLE WEEKS IT CONSTANTLY MAKES NOISE, WHICH IS VERY ANNOYING. I THINK THE DEALERSHIP MUST HAVE DONE A QUICK CHEAP FIX ON IT SO WHEN I TEST DROVE IT, IT WOULD NOT DO IT UNTIL IT WAS PURCHASED. I ALSO HAVE WATER SEEPING IN IN THE FLOOR NEXT TO THE DOOR ON THE DRIVER SIDE AND WATER COMING THROUGH THE DASH AREA ON THE PASSENGER SIDE WHEN IT RAINS OR IN A CAR WASH. I READ ONLINE THAT THAT CAN CAUSE ELECTRICAL PROBLEMS WHICH WORRY'S ME. MY HEAD LIGHTS ALSO HAVE CRACKS AND FOGGED UP AND MAKES IT HARD TO SEE AT NIGHT, WHICH I'VE SEEN TO BE A COMMON PROBLEM WITH THIS CAR. I DON'T UNDERSTAND WHY THIS CAR WAS NEVER RECALLED FOR ALL THE PROBLEMS IT HAS, THIS IS RIDICULOUS! *TR
| NHTSA ID Number: | 10479403 |
|---|---|
| Consumer Location: | MADISON, AL |
| VIN: | **** |
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE PARKED THE CONTACT NOTICED THE TEMPERATURE CONTROL KNOB WAS DIFFICULT TO TURN. THE COTACT MENTIONED THAT AFTER SOME TIME THE KNOB DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
| NHTSA ID Number: | 10463625 |
|---|---|
| Consumer Location: | ESTERO, FL |
| VIN: | **** |
THE HEADLIGHTS OF THIS MODEL GET SEVERELY CRACKED TO THE POINT OF RAINWATER ACCUMULATING INSIDE THEM AND BURNING THE LIGHTS. DRIVERS ARE RISKING LOOSING THEIR HEADLIGHTS WHEN THEY NEED THEM MOST - IN A BAD RAINSTORM. MITSUBISHI DOESN'T OFFER HEADLIGHT COVERS AS A SEPARATE PART, SO THE WHOLE ASSEMBLY HAS TO BE CHANGED EVERY FEW YEARS. NO RECALL HAS BEEN DONE EVEN THOUGH THE PROBLEM IS RAMPANT. I HAVEN'T BEEN IN AN ACCIDENT BUT MITSUBISHI HAS LET ALL OF THEIR OUTLANDER'03 CUSTOMERS TO FEND FOR THEMSELVES EVEN THOUGH IT'S SOMETHING THEY ARE BEST EQUIPPED TO FIX. *TR
