|Dynamic Head Restraints||Not Available|
|Head Restraint||Driver, Front Passenger, Rear Seat|
|Advanced Belt Feature||Standard|
|Adjustable Upper Belt Anchorage||Driver, Front Passenger|
|Seat Belt Reminder System||Driver, Front Passenger|
|Frontal Air Bag||Driver, Front Passenger|
|Curtain||Driver, Front Passenger, Rear Seat|
|Pelvis/Torso||Driver, Front Passenger|
|Additional Air Bags||Not Available|
|Meets Side Air Bag Out-of-Position Requirements||Yes|
|LATCH Locations||Rear Seat|
|Safety Power Windows (Anti-Pinch)||Not Available|
|Safety Power Windows (Anti-Pinch) locations||Not Available|
|NHTSA ID Number:||11190202|
|Consumer Location:||SIOUX FALLS, SD|
TAKATA RECALL. I JUST CONTACTED THE LOCAL SUBARU DEALER AND SPOKE WITH THE NATIONAL SUBARU CUSTOMER SERVICE CENTER. IT WILL BE 4 TO 6 WEEKS FOR ANY DEALER TO REPLACE THE AIRBAG BECAUSE THEY DO NOT HAVE THE PART ON HAND. THIS IS UNACCEPTABLE. THIS IS NOT CORRECTING THEIR PROBLEM IN A TIMELY MANNER. THIS DEMONSTRATES A COMPLETE LACK OF PLANNING OR CARING ABOUT THE PUBLIC'S SAFETY.
|NHTSA ID Number:||11184750|
|Consumer Location:||NEWHALL, CA|
FOR ALMOST 1.5 YEARS, MY 2012 SUBARU OUTBACK IS EXPERIENCING SHUDDERING AND STALLS WHEN COMING TO A STOP RESULTING IN THE ENGINE SHUTTING OFF. IT OCCURS RANDOMLY AND I NEARLY GOT IN ACCIDENTS WITH DRIVERS BEHIND ME HAVING TO REACT TO THE SUDDEN, FULL STOPS.
|NHTSA ID Number:||10511095|
|Consumer Location:||WESTPORT, MA|
2012 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO A HIGH PITCH SQUEAL IN VEHICLE WHILE DRIVING ABOUT 20 MPH. *SMD THE CONSUMER STATED THE NOISE ONLY OCCURRED WHEN THE TEMPERATURE DROPPED INTO THE 40'S AND LOWER. SUBARU OF AMERICA DECLARED THE NOISE AS NORMAL WITHOUT EVEN EXAMINING THE VEHICLE. THE DEALER, HOWEVER, DID HEAR THE NOISE, BUT IT WAS DIFFICULT TO PINPOINT THE LOCATION. THE CONSUMER BELIEVED THE PROBLEM WAS THE AUTOMATIC TRANSMISSION OR THE DRIVE MECHANISM.
|NHTSA ID Number:||11455198|
|Consumer Location:||GLOUCESTER, MA|
Exhaust pipe cracked - same issue as indicated in Recall WUJ-95. Exhaust fumes leaking could be harmful to those riding in the car. Problem has been confirmed by an independent repair shop. No - the car was loud and I took it in to be looked at my independent car repair shop. I am not sure how recalls get started, but it seems that it should be looked into for this model year as well since it is only one year from the recall model year and it is the same problem.
|NHTSA ID Number:||11454349|
|Consumer Location:||NORTON, OH|
Vehicle has always stuttered coming to stops but has began to start stalling. The problem was never diagnosed previously. Now that it is have found to be the torque converter I actually know what is happening. I don’t think being unable to rely on you vehicle to continue running in an emergency stop or break pump is a safety issue Subaru should take lightly. I have been faced with two Subaru known problem repairs recently that I didn’t know of at the time of purchase. The head gasket which left me stranded on a trip and a torque converter. The first was close to a 4k$ repair and the second is coming close to 2k$ repair. I am growing frustrated with Subaru ignoring how dangerous this and also how they are ignoring customer concerns. Both these issues are well documented by owners experiencing the same things I am. I would like to express this has happened since the vehicle was new but has gotten worse and is now stalling. Thank you, Joni
|NHTSA ID Number:||11453573|
|Consumer Location:||SUNAPEE, NH|
The contact owns a 2012 Subaru Outback. The contact stated she starting the vehicle and there was an abnormal noise coming from the engine. The contact stated while reserving, she was depressing on the brake pedal but failed to stop the vehicle, causing her to rear into 2 vehicles. The contact was not aware if there were any warning lights illuminated. The contact stated she continued to depress the brake pedal for almost 10-20 feet from where she started until it stop the vehicle completely. The air bags did not deploy. The contact did not sustain any injuries or seek medical attention. A police report was filed. The vehicle was towed to a towing lot. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was unknown.
|NHTSA ID Number:||11451033|
|Consumer Location:||PUTNAM VALLEY, NY|
Our low mileage car which we bought new and is under 10 years old experienced a complete brake failure in our driveway. The brake warning light did then come on. The brake pedal went to the floor when pressed. This event immediately followed a trip with a considerable passenger and luggage load on steep hills where complete brake loss would have been catastrophic and endangered us and the public. The dealer is familiar with the problem (rust-through of brake lines in a specific, well-known location). I am astonished to now learn that earlier years of Outback and other models are the subject of NHSTA 14V-311 and a Subaru product safety campaign WQK-47R to inspect and replace or protect the brake lines that just failed in our car, specifically in the vicinity of the 2-2way connector, however our car is not covered by this campaign. I've attached a picture of the corroded lines on our car which is essentially identical to the picture of the 2-2way connector on https://static.nhtsa.gov/odi/rcl/2014/RCMN-14V311-4153.pdf . This failure is compounded by the lack of a conventional emergency/parking brake, as the steps to engage the vehicle's electronic parking brake while the vehicle is in motion and picking up speed are not obvious.
|NHTSA ID Number:||11443965|
|Consumer Location:||GENEVA, IL|
I own a 2012 Outback 2.5 Limited, which I purchased new from a Subaru dealer in Evanston IL in June 2012. It currently has about 76000 miles on it. In the last 6 months my car started to shudder when coming to a stop at a traffic signal, or sometimes while being stopped at the signal. The shudder is significant but typically momentary and happens randomly. From the last 2-3 weeks, the car has started to stall and the engine shuts down abruptly when coming to a stop. This is very stressful, but fortunately, so far I have been able to put the car in P and start it again every time. However, this is very dangerous and puts me and my family at grave risk of a serious accident from cars coming from behind as my car stalls abruptly. Again, this happens randomly which makes it even more dangerous and impossible to mitigate as a driver. This has now happened multiple times and I called a local Subaru dealership. They gave an estimate of over $8000 to repair this issue. They also said they will repair the car only if they are able to recreate the problem. I am afraid that they will not be able to recreate the problem as it happens randomly as mentioned earlier. As far as I know no warning lights on my dash are on and the car otherwise runs normally.
|NHTSA ID Number:||11439746|
|Consumer Location:||FOSTORIA, OH|
On October 27, 2021 while driving the car a number of vehicle light began flashing. We checked every thing we could and proceeded to drive it home, approximately 47 miles. First thing on 10/28/2021 it was examined by a Subaru dealer service department and they found no issues other than they replaced the serpentine belt and a few light bulbs. The car was driven again on 1o/29/21 and 11/1/21 with no incident. On the way home from work on 11/3/21 the same vehicle lights began flashing. We checked everything we could and found nothing wrong. We began travelling home and about 25 miles into the trip we heard what sounded like metal clanking. Shortly thereafter we began to lose power and the engine started smoking. The engine compartment was on fire by the time we were on the side of the road so we exited the car. In around 10-15 seconds the car was fully engulfed by flames and burned to the metal.
|NHTSA ID Number:||11438577|
|Consumer Location:||MANCHESTER CENTER, VT|
Rear view camera stopped working.
|NHTSA ID Number:||11436652|
|Consumer Location:||LEXINGTON, KY|
2012 Subaru Outback stalls when braking. It stalls going up hills, on flat roads, after high speeds and after city driving too. The vehicle has shut off at stop lights, on/off ramps, and stop signs putting me and my family at risk of being rear-ended. It also stalls when parallel parking, increasing risk of being hit on city streets. No warning or check engine light. Subaru issued a bulletin about the issue but the local dealer and local mechanic were unable to replicate stalling on test drives.
|NHTSA ID Number:||11436475|
This summer, my 2012 Subaru Outback began shuddering and stalling when slowing down. This has happened approaching stop signs and stop lights, but has also happened going up steep hills and on the highway as traffic slows. Cars behind me have gotten incredibly close, and it seems only a matter of time before an accident occurs. We brought the car to the mechanic, who told us it was the torque converter, which would cost upwards of $5000 to replace. Subaru extended the warranty on 2010 - 2015 Outbacks because of the faulty torque converter - but the warranty expires at 100,000 miles, which we've surpassed. I'm not sure how this works - the manufacturer had a defect but we're responsible? It's scary when the car stalls out and I'm not sure it's safe to continue driving the vehicle. Our mechanic said the issue would get worse over time.
|NHTSA ID Number:||11434205|
|Consumer Location:||SANTA CRUZ, CA|
I experienced issues with the engine of my 2012 Subaru Outback shutting down at times when coming to a stop, and also stalling/idling when accelerating (such as when entering freeway). My engine light and brake light also turned on at the same time. Very concerned, I took it in to the local Subaru service center at around 112,000 miles. They inspected the car and replaced 2 spark plugs, and must have restart the computer to turn the warning lights off. Recently at 117,000 after entering the freeway at night , my car roughly idled and the stalled and would not properly accelerate, almost causing me to crash as it happened suddenly while driving on freeway. The engine light was flashing and brake light came on as well. I immediately pulled over. After the Subaru inspection the next day, I was told that this was being caused by the torque converter and is a known issue on this model. This is a very dangerous issue, I believe that if this incident would have happened the next morning while on my commute instead of at the less busy hour at night, a crash would have occurred. I believe a recall is warranted on this dangerous issue as it is known by Subaru that this issue affects certain models and they will not provide much help to customers if they are past the extended warranty. The issue can occur past the 100,000 mile mark on an otherwise good condition and well cared for vehicle. This puts the customer and other drivers at great risk. I am very concerned and upset about the danger this put myself and others in. I was personally left on the side of the freeway at night at 7 months pregnant, but the situation could have been much worse. Since Subaru is not required to let customers know of this issue, customers may experience this issue without proper remediation until a serious issue happens.
|NHTSA ID Number:||11433162|
|Consumer Location:||AUGUSTA, GA|
battery drains quickly. had to replace battery three times in two years
|NHTSA ID Number:||11433188|
|Consumer Location:||AMERICAN FORK, UT|
Torque Converter issue consistent with Subaru Service Bulletin 16-90-13. Although Subaru issued a service bulletin with extended warranty rather than a recall, I want to document this as an ongoing problem with the model year and still a dangerous one. 08/09/2021 the vehicle shuddered while coming to a stop at a light, like the RPMs were dropping too low. At the next light, the vehicle shuddered and stalled while coming to a stop at the light. I was able to restart the vehicle after I realized the engine was dead and I needed to put the vehicle back into park before it would turnover. I couldn't immediately identify what I needed to do to restart, since the car won't turnover in drive, so I was stalled for a cycle of the stoplight. A few days later, the vehicle again shuddered and stalled while coming to a stop at a light. I had been driving for maybe 3 minutes from a cold start. I was again able to restart the vehicle. The second stall definitely felt like a transmission issue, and matched the description of a bad torque converter (technical service bulletin 16-90-13) for this model year. I had the issue diagnosed at my local Subaru dealership, and they identified it as being consistent with a bad torque converter, possibly requiring replacement of the valve body assembly if torque converter replacement was ineffective. I had the torque converter replaced by a Subaru dealership on 09/15/2021. My vehicle is outside the extended warranty period. I've made several stops without issue since the repair. With this issue, I was concerned what would happen if I was on the freeway and needed to suddenly decelerate, or what would have happened if my first time experiencing the issue, where I was stalled for almost a minute and was unable to restart the vehicle immediately, would have occurred during a freeway slowdown. I would have been a sitting duck. Even being stalled at a busy light could have been dangerous for me.
|NHTSA ID Number:||11431050|
|Consumer Location:||CHELMSFORD, MA|
Brakes failed on the highway and it appears to be the brake lines as outlined in a Subaru Brake Line Recall. Of course I own a 2012 Outback which was not covered and now have a very expensive repair bill. Subaru and the NHTSA annouced that the recalled models include the model year 2008 to 2011 Impreza, 2008 to 2014 WRX and STI and 2009 to 2013 Forester crossover SUV. All affected cars are currently or were formerly registered in the snowy states, where salt is applied to the roads. It was duly noted that these vehicles were previously subjected to another safety campaign, which was given the 14V-311 recall number.
|NHTSA ID Number:||11428657|
|Consumer Location:||HERNDON, PA|
I was driving to work and applied the brakes to slow the vehicle while descending a hill and the pedal went almost down to the floor before the brakes took hold. I got the vehicle under control and proceeded toward the stop sign. I attempted to applied the brakes again and the vehicle went nearly through the intersection before I could get the car stopped. This happened at two more stop signs before I was able to pull into a parking spot at work. After the first stop sign incident, I drove very slowly to work, so as to not use the brakes but for stopping. A mechanic has looked at the car and determined the master cylinder is bad. The part number has been recalled for some vehicles, but not for my car, as determined by the VIN. No warning lights are on. I had two other incidences, on different days, and weeks apart, where I was applying the brakes and went over bumps or holes in the road and brakes momentarily gave out, but after letting off the brake and reapplying pressure the brakes were normal again, and remained so for weeks until this latest episode. I had notified the mechanic at the earlier instances and they noted it might be a problem with my car-make.
|NHTSA ID Number:||11427358|
|Consumer Location:||RICHFIELD, OH|
Brake line failure. Burst under plastic gas tank cover.
|NHTSA ID Number:||11424559|
|Consumer Location:||EAST WEYMOUTH, MA|
Good morning. Had to replace 3 car battery in 3 years, can not leave key in Ignition car goes dead, have to jump to start car more times I can remember. It's take more time to start, sometimes won't start. Had to call aaa road service. Airbag light came on. Tuck to subaru dealer in quincy ma. Came back with numerous codes on airbags failing and Electrical harness, Dealer advice replacing all air bags and harness.
|NHTSA ID Number:||11415948|
|Consumer Location:||SAN BRUNO, CA|
THE VEHICLE STALLED A FEW TIMES IN 2017 AND 2018 WHILE SHIFTING FROM REVERSE TO DRIVE; AND WHILE COMING FROM A STOP, ON STEEP HILL, AND RELEASING BRAKE TO GET MOVING IN TRAFFIC. IT ALSO SHUDDERED RANDOMLY WHILE TRANSITIONING GEARS FROM PARK TO REVERSE/DRIVE OR REVERSE TO DIVE AND VICE VERSA. I TOOK IT TO THE DEALER WHO WE PURCHASED IT FROM AND THEY IDENTIFIED IT AS A TRANSMISSION ISSUE THAT CAN BE RESOLVED VIA AN EXTENDED WARRANTY. AT THE TIME THE VEHICLE HAD ABOUT 70K MILES. THEY REPLACED THE TORQUE CONVERTER, VALVE BODY AND STRAINER IN 2018. THE CAR RANDOMLY SHUDDERS SLIGHTLY BETWEEN SHIFTS FROM REVERSE TO DRIVE AND VICE VERSA, BUT THE DEALER WHO REPLACED THE PARTS COULD NOT IDENTIFY IT. I TOOK VEHICLE TO ANOTHER DEALER WHO COULD ALSO NOT REPLICATE THE ISSUE. THERE WAS ONE TIME WHERE IT SHOOK NOTICEABLE AFTER EXITING THE FREEWAY AND COMING TO A STOP BUT THE CAR DID NOT STALL. IN 2021, WITH THE CAR APPROACHING 97.5K IN MILES, STALLED WHEN I SHIFTED FROM REVERSE TO DRIVE GETTING OUT OF A PARKING SPOT ON A BUSY STREET. IT RESTARTED AFTER I PUT INTO PARK AND WAS ABLE TO CHANGE GEARS AND GET OUT SAFELY. I NOTICED IT SHUDDERS WHEN THE ENGINE IS WARM. SOMETIMES IT FEELS UNSAFE WHEN I AM TRYING TO GET OUT OF A PARKING SPOT ON A BUSY STREET OR ON A HILL. I TOOK IT BACK TO DEALER WHO MADE THE WARRANTY REPAIR. THEY COULD NOT REPLICATE THE ISSUE. THEY CLEANED THE THROTTLE BODY AND FOUND NO CODES ON THE ECU. THEY SAID THEY FELT A SLIGHT SHUDDER BUT THAT THIS IS NORMAL. THEY SAID I COULD TAKE IT FOR A SECOND OPINION BUT I DID THAT ALREADY AT ANOTHER DEALER PREVIOUSLY. I SPENT HUNDREDS OF DOLLAR TO TRY TO GET A DIAGNOSIS BUT TO NO AVAIL. I HAVE PROPERLY MAINTAINED THE CAR AS RECOMMENDED. IT FEELS VERY STRANGE THAT THIS CONTINUES TO HAPPEN BUT THE DEALER CANNOT REPLICATE AND IDENTIFY. SOMETIMES WE FEEL UNSAFE OR WORRIED THAT IT WILL STALL AT THE WRONG TIME.
|NHTSA ID Number:||11413346|
|Consumer Location:||LYNDEN, WA|
TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH AND RELEASING THE ACCELERATOR PEDAL, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO DEWEY GRIFFIN SUBARU (1800 IOWA ST, BELLINGHAM, WA 98229, (360) 734-8700) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000. THE VIN WAS NOT AVAILABLE.
|NHTSA ID Number:||11412844|
I BOUGHT THIS CARD AT THE END OF MARCH AND ONLY FOR ONE WEEK IT REGISTERED THE CAR GOT FIRED AND BURNED WHILE DRIVING LAST FRIDAY AROUND 10PM. WHEN I CHECKED THE VIN#. THIS CAR HAS OVER 16 RECALLS
|NHTSA ID Number:||11407579|
|Consumer Location:||WASHINGTON, VT|
TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE THEIR SON WAS DRIVING APPROXIMATELY 10 MPH, WHEN THE DRIVER ATTEMPTED TO APPLY THE BRAKE PEDAL HOWEVER THE BRAKES FAILED. THE DRIVER HAD TO DROP THE VEHICLE INTO FIRST GEAR THEN CRASHED INTO THE CURB WHERE IT CAME TO A STOP. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE DRIVER RECEIVED A CHEST INJURY HOWEVER THERE WAS NO MEDICAL ATTENTION NEEDED. THE REAR PASSENGERS ALL OF WHICH WERE CHILDREN WERE NOT INJURED BUT ALL CAR SEATS NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER (WALKER MOTORS INC 265 RIVER ST, MONTPELIER, VT 05602; (802) 229-0391) WHO DIAGNOSED THE BRAKE LINE HAD CORRODED. THE VEHICLE'S BRAKE LINE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THEIR VIN WAS NOT INCLUDED IN ANY RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
|NHTSA ID Number:||11405138|
|Consumer Location:||OAK RIDGE, TN|
SUBARU OUTBACK (2012), WHEN STOPPED FOR 1-2 MINUTES, WITH THE ENGINE AND IGNITION OFF, AND THE GEAR SHIFT IN PARK, ON A SLIGHT INCLINE (TO CHECK A POTENTIAL SAFETY HAZARD) SUDDENLY ROLLED BACKWARDS AS I WAS LEANING IN TO RETRIEVE MY BAG. I WAS DRAGGED ACROSS THE NORMALLY BUSY ROAD, BARELY ABLE TO HANG ON (BY BOTH HANDS GRABBING ANYTHING I COULD INSIDE THE CAR). MY LEGS SCRAPED ON THE GROUND VIOLENTLY BURNING THOUGH MY SNEAKER THEN ANKLE FLESH AND GRAZED THE BONE BADLY. MY LEGS ON THE ROAD TURNED THE 1.5 TON VEHICLE A FEW DEGREES AS IT CAREENED UNDER RAPID ACCELERATION REACHING AN ESTIMATED 8-10 MPH BUMPING OVER 2 KERBS PULLED ME EVEN FURTHER OUT OF THE CAR, BUT STILL HANGING ON. LUCKILY THE OPEN DRIVER'S DOOR ENGAGED WITH A HEDGE WHICH RIPPED THE DOOR ALMOST OFF THE CAR AND TURNED THE CAR ANOTHER 35 DEGREES OR SO, AVOIDING A VIOLENT CRASH INTO THE NEIGHBOR'S HOUSE. INSTEAD THE CAR GRAZED A WOODEN POST (FURTHER SLOWING IT) THEN HIT A SECOND POST WHICH BROUGHT THE CAR TO A HARD STOP. THIS PUSHED ME OUT OF THE CAR ONTO A PATCH OF GRASS, BACK TO THE CAR. AN ENGINEERING ASSESSMENT LATER REVEALED THE SHIFT-INTERLOCK HAD FAILED (INVOLVING A COUPLE OF PARTS) SO THAT THE GEAR MAY BE SHIFTED (OR SHIFT ITSELF) WHEN THE ENGINE AND IGNITION ARE OFF WITH THE KEYS STILL IN. MY INJURIES INCLUDE ANKLE (ON A LEG WITH A HIP REPLACEMENT), PTSD (DIAGNOSED AS CAUSED 100% BY THE CRASH) AND EXACERBATION OF MULTIPLE-SCLEROSIS CAUSING DEBILITATING BOUTS OF TRIGEMINAL NEURALGIA AND WITH ADDITIONAL BRAIN DAMAGE (PROVEN BY INCREASED LESION LOAD ON MRI SCAN). THEREFORE THE VEHICLE FAILURE ON THIS MODEL IS ALSO POTENTIALLY DANGEROUS TO OTHER OWNERS OF THE SAME MODEL CAR. WE ALSO RESEARCHED AND FOUND ONE ALMOST IDENTICAL CASE WITH THE SAME MODEL, THE SAME ROLL-IN-PARK BUT FAR MORE SERIOUS INJURY AS THE DRIVER WAS KNOCKED DOWN BY THE DOOR, APPARENTLY AS THE CAR ROLLED OVER.
|NHTSA ID Number:||11405053|
|Consumer Location:||MORRISVILLE, VT|
TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE ATTEMPTING TO REVERSE OUT OF A PARKING SPACE, THE VEHICLE MADE A GRINDING SOUND BUT FAILED TO ENGAGE IN REVERSE. THE CONTACT SHIFTED THE GEAR SHIFTER TO NEUTRAL AND HAD ASSISTANCE FROM A BYSTANDER TO PUSH THE VEHICLE OUT OF THE PARKING SPACE. THE VEHICLE WAS SHIFTED INTO DRIVE AND OPERATED AS DESIGNED. THE CONTACT NOTIFIED BURLINGTON SUBARU (351 SHELBURNE RD, BURLINGTON, VT 05401) OF THE FAILURE, AND WAS INFORMED THAT THERE WAS NO RECALL RELATED TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT'S HUSBAND DIAGNOSED THE FAILURE AS A FRACTURED REVERSE FORK SHIFT IN THE REVERSE CORD AND THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 117,450.
|NHTSA ID Number:||11397602|
|Consumer Location:||NATICK, MA|
TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED WHILE AT A STANDSTILL WHILE ATTEMPTING TO START THE VEHICLE, THE CONTACT COULD NOT REMOVE THE KEY FROM THE IGNITION AND WAS UNABLE TO UNLOCK FRONT DRIVER'S SIDE DOOR. AFTER ACTIVATING THE HORN FOR APPROXIMATELY 10 SECONDS, THE KEY WAS ABLE TO BE REMOVED FROM THE IGNITION. THE VEHICLE WAS TOWED TO METROWEST SUBARU (948 WORCESTER ST, NATICK, MA 01760, (508)651-2000) WHERE IT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND THE CONTACT WAS ADVISED TO BRING THE VEHICLE THE DEALER FOR REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.
|NHTSA ID Number:||11394507|
|Consumer Location:||VERNON, AZ|
ON OCTOBER 16TH, 2020 WHILE DRIVING OUR 2012 SUBARU OUTBACK ON THE HIGHWAY, THE CHECK ENGINE LIGHT CAME ON. MY HUSBAND AND I PULLED OVER, LIFTED THE HOOD AND SAW STEAM COMING FROM THE ENGINE NEAR THE RADIATOR. WE TOOK THE CAR TO THE SUBARU DEALERSHIP AND THE TECH STATED BOTH HEAD GASKETS WERE FAILING. THE VEHICLE HAD 156,000 MILES ON IT AND WE ENDED UP PAYING OVER $2500 IN REPAIR COSTS. BECAUSE OF THE AGE AND MILEAGE ON THE CAR, I DID NOT PLAN TO SUBMIT A REPOT TO THE NHTSA. HOWEVER, I WAS NOTIFIED BY A RELATIVE TODAY THAT HER 2009 SUBARU IMPREZA WITH ONLY 68,000 MILES JUST EXPERIENCED HEAD GASKET FAILURE AND THE DEALERSHIP QUOTED HER $4500 IN REPAIR. I HAVE ENCOURAGED HER TO SUBMIT THE ISSUE THROUGH NHTSA FOR FURTHER TRENDING PURPOSES AS I BELIEVE THIS MAY BE A SAFETY CONCERN WITH SUBARUS.
|NHTSA ID Number:||11389890|
|Consumer Location:||ADDY, WA|
TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED WHILE DEPRESSING THE ACCELERATOR PEDAL, WITHOUT WARNING. THE CONTACT INITIALLY TOOK THE VEHICLE TO TWO SEPARATE INDEPENDENT MECHANICS WHO INFORMED HIM THAT THE TRANSMISSION WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT THEN CALLED SUBARU OF SPOKANE (423 W 3RD AVE, SPOKANE, WA 99201) AND RAIRDON'S SUBARU OF AUBURN (3025 AUBURN WAY N, AUBURN, WA 98002) AND WAS PROVIDED ESTIMATES FOR A NEW TRANSMISSION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000. *BF
|NHTSA ID Number:||11389628|
|Consumer Location:||MANCHESTER, CT|
CAR KEEPS OVERHEATING. NEEDED HEAD GASKETS - TWO TIMES WITHIN 2 1/2 YEARS! THAT PART SHOULDN'T HAVE TO BE REPLACED ONCE NEVER MIND TWICE.
|NHTSA ID Number:||11387233|
|Consumer Location:||VERNON, AZ|
ON 28 DECEMBER WHILE DRIVING AT APPROXIMATELY 50 MPH WITH 3 PEOPLE IN 2012 SUBARU OUTBACK, THE SUNROOF SPONTANEOUSLY SHATTERED. NO ONE WAS HURT DURING THE INCIDENT. I TOOK THE CAR TO THE DEALERSHIP WHO INDICATED NO RECALL ON THE VEHICLE. SUBARU CUSTOMER SERVICE SENT ME A COUPON FOR $200 TOWARDS REPAIR. THOUGHT THIS WAS A ONE-TIME ANOMALY, BUT ON 07 JANUARY (10 DAYS LATER) THE WINDOW ON DRIVER'S DOOR SPONTANEOUSLY SHATTERED WITH TWO OF US IN THE CAR WHILE ON THE HIGHWAY AT A SPEED OF APPROXIMATELY 60MPH. NEITHER OF US WERE HURT. THE VEHICLE IS IN THE SHOP AND SUBARU HAS OFFERED $150 TOWARDS REPAIR COSTS. ONCE AGAIN NO RECALLS ARE IN EFFECT.
|NHTSA ID Number:||11384916|
|Consumer Location:||BRISTOL, TN|
VEHICLE LIGHTS (ABS, CHECK ENGINE, CRUISE, ETC) REMAIN ON OR BLINKING AT ALL TIMES.
|NHTSA ID Number:||11383362|
|Consumer Location:||PORT REPUBLIC, MD|
THE VEHICLE STALLS COMPLETELY UPON SLOWING DOWN. THIS OCCURS FREQUENTLY AT STOP SIGNS, LIGHTS AND WHILE CROSSING A MAJOR ROAD AND WAITING HALFWAY ACROSS TO JOIN THE FLOW OF TRAFFIC. SUBARU DEALER SAYS IT IS A DEFECTIVE TORQUE CONVERTER BUT NO LONGER COVERED BY THE CVT WARRANTY EXTENSION. THIS IS EXTREMELY DANGEROUS AND SHOULD BE FIXED AT NO COST TO VEHICLE OWNER.
|NHTSA ID Number:||11377269|
|Consumer Location:||LASCASSAS, TN|
WE WERE NEVER NOTIFIED OF A EXTENDED WARRANTY ON THE CVT OF OUR OUTBACK. WE TOOK IT TO SUBARU DEALERSHIPS FOR MAINTANCE AND THEY FAILED TO TELL US ABOUT THE CVT GOING BAD CAUSING DAMAGE TO THE TRANSMISSION. WHEN WE CONTACTED SUBARU CORPORATE THEY TOLD US THERE WAS NOTHING THEY COULD DO. NOW WE HAVE HAD THE CAR LOOKED AT WHEN IT WAS UNDER THE MILEAGE BECAUSE IT WAS SHOWING SIGNS OF THE CVT GOING BAD AND THE DEALERSHIP WAS NEGLIGENT IN LETTING US KNOW OF THE PROBLEM. NOW WE FEEL OUR VEHICLE IS UNSAFE TO DRIVE AND SUBARU IS NOT WILLING TO FIX THE PROBLEM THEY KNEW ABOUT. WHEN WE FILL OUR TANK UP AT THE GAS STATION THE BREAK, TRACTION, CRUISE CONTROL LIGHTS WILL BLINK AND THE CRUISE CONTROL WILL STOP WORKING WHILE THE LIGHTS ARE BLINKING. WE TOOK THE CAR TO DERREL WALTRUP DEALERSHIP IN NASHVILLLE TENNESSEE, SUBARU OF NASHVILLE AND SUBARU OF GALLITAN TN. ALL THREE DEALERSHIPS AGEED THAT THE ISSUE WITH OUR CAR IS DUE TO THE CVT WARRENTY ISSUE. WE ARE THE ONLY OWNERS OF THIS SUBARU AND HAVE TAKEN GREAT CARE OF IT. WE WANT SUBARU TO STAND BEHIND THEIR PRODUCT AND FIX THE DEFECT SO THAT WE CAN CONTINUE TO BE SAFE IN OUR CAR.
|NHTSA ID Number:||11375488|
|Consumer Location:||FALMOUTH, MA|
VEHICLE SHAKES AND SHUTTERS WHEN BRAKING AT HIGHER SPEEDS BEFORE COMING TO A STOP. STALLS OUT OFTEN WHEN APPROACHING STOP SIGNS AND RED LIGHTS.
|NHTSA ID Number:||11373042|
|Consumer Location:||WESTLAKE, OH|
TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE CONTACT STATE THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED AND THE TRAVELED TO THE FLOOR. THE CONTACT STATED THAT THE BRAKE PEDAL WAS SPONGY WHILE BEING DEPRESSED. THE CONTACT STATED THAT THE BRAKING SYSTEM WAS FLUSHED HOWEVER, THE FAILURE RECURRED. GANLEY WESTSIDE SUBARU (25730 LORAIN RD, NORTH OLMSTED, OH 44070) (888) 798-5035) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 11V562000 (SERVICE BRAKES, HYDRAULIC) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
|NHTSA ID Number:||11364804|
|Consumer Location:||GRAND PRAIRIE, TX|
MY 2012 SUBARU IS HAVING NEUROLOGICAL PROBLEMS - ALL DASH LIGHTS COME ON: IT HAPPENS RANDOMLY WHEN DRIVING OVER BRIDGES OR SPEED BUMPS. STARTED ON 8/8/16 WHEN CAR BOGGED DOWN AND DIED WHILE DRIVING DOWN HWY. 360. I TOOK IT TO MY REGULAR SUBARU AUTHORIZED REPAIR PLACE ' CHRISTIAN BROTHERS ON SUBLET RD. IN ARLINGTON. THE DIAGNOSIS WAS BROKEN EGR (EXHAUST GAS RECIRCULATION) SYSTEM. I HAPPENED AGAIN & I TOOK IT BACK. THE FINAL REPAIR FOR THAT PROBLEM WAS 'REPLACE MASS FLOW SENSOR & MAJOR FUEL INDUCTION SERVICE. THE DASH LIGHTS CONTINUED TO COME ON BUT THE CAR DIDN'T BOG DOWN ANYMORE. I TOOK IT TO AUTO ZONE WHO RAN THE FREE DIAGNOSTIC. SO I TOOK IT BACK TO CHRISTIAN BROTHERS. THEY CHARGED ME $99 TO RUN A MORE DETAILED DIAGNOSTIC & STILL SAID I NEED TO REPLACE THE CATALYTIC CONVERTER. THERE WAS NO TEST OF THE EMISSIONS OTHER THAN THE COMPUTER DIAGNOSTIC. I WAITED A LONG TIME & THE FIRST CODE THAT CAME UP WAS FOR CATALYTIC CONVERTER. I SUSPECTED THAT THEY JUST DISCONNECTED THE BATTERY TO RESET THE LIGHTS) THE NEXT TIME I TOOK IT HILEY SUBARU 4/5/17 (FOR 60 K INSPECTION AND OIL CHANGE DATE). I ASKED THEM ABOUT THE DASH LIGHT PROBLEM. THE DASH LIGHTS WERE NOT ON THAT DAY BECAUSE I HAD LEARNED TO DISCONNECT THE BATTERY BUT THEY MENTIONED THAT THE 2012 OUTBACK RESEARCH INDICATED THAT 'REPOSITIONING THE BRAKE LINE' MIGHT BE THE PROBLEM BECAUSE OF OCCURRENCES HAPPENING WHEN CROSSING BRIDGES. THEY DID THAT, BUT THE PROBLEM CONTINUED ' NOT EVERY TIME I CROSSED THE BRIDGES, THOUGH. I TOOK IT TO 5 STAR SUBARU FOR THE 90 K INSPECTION 4/10/18 AND MENTIONED THE NEUROLOGICAL PROBLEMS. THEY INSISTED THAT THE PROBLEM WAS THE CATALYTIC CONVERTER BECAUSE OF THE COMPUTER DIAGNOSTIC. NEITHER DEALERSHIP WOULD GUARANTEE THAT REPLACING THE CATALYTIC CONVERTER WILL FIX THIS PROBLEM. THE PROBLEM PERSISTS BUT THERE IS NO REAL EVIDENCE OF A PROBLEM WITH THE EMISSIONS.
|NHTSA ID Number:||11363833|
|Consumer Location:||RENO, NV|
VEHICLE HAS BEEN STALLING/SHUDDERING WHILE PRESSING ON THE BRAKES COMING TO A STOP, ENGINE HAS SHUT OFF TWICE DURING THIS. NO PATTERN HAS BEEN RECOGNIZED, APPEARS TO BE "RANDOM". WILL SLOW DOWN AT A STOP LIGHT AND RIGHT BEFORE THE COMPLETE STOP, THE ENGINE SHUDDERS THEN COMPLETELY DIES WITH NO WARNING. ALL THE LIGHTS POP UP ON THE DASHBOARD, BRAKE/GAS PEDAL QUITS WORKING UNLESS I PUT THE CAR IN PARK AND RESTART THE VEHICLE. VERY DANGEROUS AS IT IS RANDOM AND WITHOUT WARNING... DEALERSHIP STATES TORQUE CONVERTER NEEDS TO BE REPLACED. THIS SHOULD BE RECALLED AND PAID FOR BY SUBARU
|NHTSA ID Number:||11361762|
TL* THE CONTACT OWNS A 2012 SUBARU OUTBACK. THE VEHICLE WHEN SLOWING DOWN AND WHEN STOPPED WOULD SUDDENLY STALL WITHOUT WARNING. THE VEHICLE WOULD IMMEDIATELY RESTART AND THE CONTACT WOULD BE ABLE TO OPERATE THE VEHICLE AS NORMAL. THE CONTACT CONTACTED THE DEALER (HANANIA SUBARU OF ORANGE PARK 6400 BLANDING BLVD, JACKSONVILLE, FL 32244; (855) 851-7200) WHO STATED THAT THE TRANSMISSION NEEDED REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER. THE APPROXIMATE FAILURE MILEAGE WAS 166,000. INVALID VIN. *LN *TR
|NHTSA ID Number:||11360419|
|Consumer Location:||BRISTOW, VA|
VEHICLE SHUTTERS AND STALLS WHEN BRAKING ON A CITY STREET, ESPECIALLY IN COLDER WEATHER (I FIRST NOTICED THIS IN THE WINTER OF 2018). ON SEPT. 13, 2020, THE VEHICLE VIOLENTLY LURCHED FORWARD AS I PULLED OUT ON A CITY STREET AT LOWER SPEEDS. AFTER THIS OCCURRED, THE CHECK ENGINE LIGHT, OIL TEMP, TRACTION CONTROL LIGHT, AND BRAKE LIGHT CAME ON ON THE DASH. DIAGNOSTIC SHOWED A P0700 AND P2764 ERROR CODES INDICATING A NEED FOR A VALVE BODY REPLACEMENT. SERVICE BULLETIN 16-107-17R INDICATED THAT WHEN REPLACING THE VALVE BODY A NEWLY DESIGNED PART SHOULD BE USED BECAUSE THE OLD PART DOES NOT WORK AS WELL. WHEN I CALLED SUBRARU, THEY DISCOURAGED ME FROM REPLACING THE VALVE BODY WITH THE ORIGINALLY DESIGNED PART EVEN IF IT WAS BRAND NEW. I DO NOT FEEL SAFE DRIVING THIS VEHICLE WITHOUT THIS REPAIR AND I FEEL THAT BECAUSE SUBRARU HAS A NEWLY DESIGNED VALVE BODY PART TO ADDRESS THIS ISSUE, THAT THIS ISSUE IS NOT THE RESULT OF NORMAL WEAR AND TEAR BUT SHOULD BE A CONSIDERED A RECALL INSTEAD.
|NHTSA ID Number:||11355400|
|Consumer Location:||TASLEY, VA|
AIR BAG LIGHT IS ON (A02) FAULTY OCCUPANCY DETECTION SENSORS IN RIGHT FRONT SEAT. BOTTOM SEAT FRAME WOULD HAVE TO BE REPLACED TO RESOLVE ISSUES