|Rearview Video Systems||Standard|
|Dynamic Head Restraints||Not Available|
|Head Restraint||Driver, Front Passenger, Rear Seat|
|Advanced Belt Feature||Standard|
|Adjustable Upper Belt Anchorage||Driver, Front Passenger|
|Seat Belt Reminder System||Driver, Front Passenger|
|Frontal Air Bag||Driver, Front Passenger|
|Curtain||Driver, Front Passenger, Rear Seat|
|torso/pelvis||Driver, Front Passenger|
|Additional Air Bags||Seat Cushion Airbags|
|Meets Side Air Bag Out-of-Position Requirements||YES|
|LATCH Locations||Rear Seat|
|Safety Power Windows (Anti-Pinch)||Not Available|
|Safety Power Windows (Anti-Pinch) locations||Not Available|
|NHTSA ID Number:||11280899|
|Consumer Location:||DUPONT, WA|
TL* THE CONTACT OWNS A 2015 SUBARU OUTBACK. WHILE DRIVING 60 MPH, THE VEHICLE FAILED TO ACCELERATE, LOST POWER, AND THE CHECK AUTOMOTIVE TRANSMISSION AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CONTINUOUSLY VARIABLE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO SUBARU OF PUYALLUP (720 RIVER RD, PUYALLUP, WA 98371, (253) 286-5900) WHERE IT WAS DIAGNOSED THAT THE INCORRECT TRANSMISSION FLUID WAS PLACED IN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 150070620183. THE FAILURE MILEAGE WAS 74,000.
|NHTSA ID Number:||11441062|
|Consumer Location:||ALBUQUERQUE, NM|
Our car has electrical / battery problems. It frequently will not start on its own. We have to jump start the battery about once a month, sometimes more frequently. The primary driver commutes 120 miles at least once a week (60 miles each way), thus we should not have issues with battery drain, but we do. We replaced the battery 1 year ago and the problem still remains. The battery also drains quite quickly, for example, last week we had the back lift gate open for 15 - 20 minutes while we were in and out of the house packing up the car with all the things I needed for a work event. When we were ready to go, the car wouldn't start. This has happened to us multiple times camping in the past. Because we have had so many problems with our car starting, we keep a small battery generator charged and in the car so we can jumpstart our car if needed. Without this device, we would have been stranded in the back country tens of miles away from civilization with no cell service and no ability to get home. We've started keeping all the lights off inside the car to see if that helps, It hasn't, even with no lights on inside the car the battery has drained while packing up our car for a trip. The dealership replaced the battery in 2020 and said that was the problem, they have not looked for "parasitic drain" despite our complaints. There is no warning when this will happen, no lights appear or messages. This has been an ongoing problem that started in 2019 that continues to this day. Our safety has been put at risk multiple times with this problem by potentially leaving us completely stranded in the woods, at night in urban environments, and has prevented us from getting to work on time. I've read on numerous forums that this has been a problem with the CANs systems in this model. Please investigate.
|NHTSA ID Number:||11440007|
|Consumer Location:||NEWPORT, NC|
local mechanic doing standard maintenence at 62,861 miles, checking high rpms at startup, noticed that the crankshaft pully was moving up and down , slight variance , when it should be straight. apparently a recall issue on 2016 outbacks.
|NHTSA ID Number:||11439800|
|Consumer Location:||MALVERN, PA|
My 2015 Subaru Outback has continually experienced random battery drain. I have replaced the battery 3 times since purchasing the car from a dealership in 2017. In all cases, there was no advanced warning indicating that the battery was low, the car had been driven regularly with an average amount of mileage and no lights were left on nor was there extreme weather. Most recently (11/7/2021) the tailgate was up with the car off for 30-45 minutes. It was jump started, we made it home and the next morning it had zero power. That last battery was purchased in April of 2021. The car is regularly maintained by the dealer and/or a certified mechanic.
|NHTSA ID Number:||11437276|
|Consumer Location:||LOS ANGELES, CA|
I previously wrote to you back in mid-Sept. 2021. It was a problem with battery drainage on my Outback and the fact that many other Subaru owners were having the same problem. #[XXX] was the case # that I was assigned. I have never heard from anyone at the NHTSA I don't want to repeat everything that I previously stated. I would appreciate a response as enough time has elapsed. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
|NHTSA ID Number:||11435250|
|Consumer Location:||SHERWOOD, OR|
On multiple occasions the battery completely dies over night for no apparent reason and with no warning. Nothing that draws power was left on. This is a hazard as we can be stuck someplace with no way to start our car. The battery and alternator always check out as normal (by local mechanic), yet it keeps dying to the point that there are no dash lights, horn, emergency blinker or anything else functioning. Most recently I can't even jump start the Outback. Some design defect, (electronic/ computer) is causing the vehicles' battery to drain quickly which renders the car inoperable.
|NHTSA ID Number:||11434848|
Vehicle had recent periodic service performed prior to event at Gwinette Subaru, Gwinette, GA. Vehicle currently has 54K miles. The Vehicle was purcashed this year as a Dealer Certified pe-owned vehicle. While leaving the Walmart parkinglot and entering a busy intesection I lost control of the vehicle steering and I her severe knocking sounds against body of vehicle I barley was able to drive vehicle out of traffic. When I tried to exit Vehicle the driver's door would not open. I exited from the passenger door and walked around vehicle and found that my driver side tire was up aginst fender and had pust fender up agains driver door. the tire was at wired angle . When the tow truc arrived the technician removed the tire in order to move vehicle. Once tire was removed it was obvious that there was a catostrophic steering Ball Joint failure. the vehicle was taken to Gwinette Subaru where they denied it being a component failure and treated me as if it was my fault. The car did not collide with anything not have I hit any potholes to cause this failure. Gwinette Subuaru failed to take proper steps to report this component failure, But I am and will be contacting The State of Georgia Public Safety. I was actually on my way to Interstate 85 a very congested Interstate that moves at about 75-80 mph. I could of been Killed at that speed and worse there would of been multiple cars involved in a collision. Please Help Me! Damage was estimated at $4016.75
|NHTSA ID Number:||11434465|
|Consumer Location:||EAST HAMPTON, NY|
This car has repeatedly drained the battery when completely off. I have replaced the battery thinking it was a faulty battery, only to have this occur repeatedly with a new battery. I am certain the doors are shut, lights are off, car is off and locked and nothing I have left on is in anyway draining the battery. I have even experienced this when driving the car for an hour, parking it for 30 minutes and coming back to a dead battery. The battery drops to 5v and car won’t start. The battery does charge and holds 13.5v. This is not an error with the battery as I have replaced the battery.
|NHTSA ID Number:||11434112|
|Consumer Location:||CHICAGO, IL|
While driving at highway speed and traveling over about 6 hours, the car simply shut off. We were traveling on the highway in the passing lane. Without warning the car began to slow down rapidly, no dash lights on, but the engine was off. We managed to cross two lanes of traffic without power assist and once on the shoulder and slowing down, the engine lights all came on. Once fully stopped, we turned the car off, waited a few seconds and restarted. We were then able to complete our trip without difficulty. This has happened twice. The dealer has done full diagnostics twice but has been unable to find the problem. We have heard that other year Subaru outbacks have been recalled for this problem but our year isn't included.
|NHTSA ID Number:||11433007|
|Consumer Location:||LOS ANGELES, CA|
I proudly purchased my 2015 Subaru Outback, new, in April 2015. I currently have less than 18,000 miles on it. During the time I have owned my Outback, I have had to replace the battery 5 times, through no fault of my own. Subaru USA and my Subaru dealership say that I do not drive it enough. B/S. I have done some research online and have found many other Subaru owners who are constantly having battery problems and dead batteries. I understand some have filed a Class Action Suit. The problem appears to be that the battery drains down on a regular basis. Now when I put my car in my garage at night, I turn the headlights off completely, the radio off, the A/C off, and I do not set my parking brake for fear all of the above will drain my battery overnight. I am even afraid to set my car alarm. I have had to call AAA each time the battery has gone COMPLETELY DEAD. They are tired of seeing me. Fortunately for me, each time the battery has died, I was at home and my car in the garage. I am a senior citizen who is afraid my battery will die when I am not close to home. I purchased a Subaru because of its so-called reliability. I am tired of Subaru giving me the runaround and trying to make it look as though I am the problem. I, for the life of me, don't understand how this problem has been swept under the rug by Subaru for so LONG. When I chose the Outback, I had done my homework and went first to the LA Auto Show and the Outback, back then, appeared to be my dream car, which has turned into a nightmare for me. I had a Sienna for 15 years and only replaced the battery twice. PLEASE have your staff seriously look into this Subaru battery drainage problem. I am certainly not alone with this problem. Each time I go to start up my Outback, I have to hold my breath and keep my finger and toes crossed. Subaru USA has given me little or no answer to my problem. My dealership again tells me I have to drive more. The other Subaru owners must not drive enough!!!
|NHTSA ID Number:||11433147|
|Consumer Location:||BATON ROUGE, LA|
I have had to change my car battery three times in four years. A couple times it seemed like my battery went bad soon after having service on my car even though my battery tested okay and given a green symbol. The last date I had to replace the battery is below.
|NHTSA ID Number:||11432937|
|Consumer Location:||RIVERSIDE, CA|
This car has had 5 batteries. The charging system tests fine. It’s not safe.
|NHTSA ID Number:||11432820|
|Consumer Location:||LEONIA, NJ|
On 8/25/21, during servicing, I was informed by the Subaru dealer who has always serviced my car that the driver's side head gasket was starting to go bad. The car had 54,108 miles on it and was 6 years and 5 months old. It had always been driven under normal conditions, on public roads, and 100% of the servicing had been performed by the Subaru dealer who sold me the car, which I bought new. In addition, I had never used the car for towing. Under the circumstances, it seemed indefensible that the head gasket should be going bad. It's a very expensive repair. The engine in question is the 3.6-liter 6-cylinder.
|NHTSA ID Number:||11431457|
|Consumer Location:||CHARLESTON, SC|
Bought 2016 model December 29, 2015. Battery consistently drains. It has had at least 3 replacement batteries in 5 years. Car has less than 46k miles on it. Had to get jump started twice within a two week period, with a battery from February of 2020. Battery issues 3/2018 26k miles 2/2020 37k miles 8/2021 45k miles 9/2021 45k miles
|NHTSA ID Number:||11431437|
|Consumer Location:||NEEDHAM, MA|
i will be purchasing my 4th battery, this seems to be an issue people are having with this 2015 outback. I maintain my car and garage store it and I continue to have dead batteries that need to be replaced, I am not leaving any interior or exterior lights on either.
|NHTSA ID Number:||11429709|
|Consumer Location:||SEATTLE, WA|
I have to replace my battery 1-2 x year, possibly due to Parasitic draw. No lights have been left on, nor anything electrical when the car is shut off. Between batteries, I often have to jump my car to start it. I have been stranded places and I am in constant fear my car will not start.
|NHTSA ID Number:||11427135|
|Consumer Location:||WESTMINSTER, MD|
My vehicle was purchased in September 2014. Approximately the night of March 9, 2017 my daughter apparently turned on a dome light, which remained on the rest of the night. My car had approximately 45k miles on it. The next day I attempted to start the car, nothing happened. The battery was so dead that even connecting to another vehicle for 20 minutes resulted in no change. I purchased a new battery on 3/10/2017. On 7/10/2021 with approximately 100,000 miles I was at an airport for pickup. I turned my car off upon arrival and waited for 30 - 40 minutes with the key in the ignition. I think that resulted in some lights remaining on. When I attempted to start my car to depart the airport it gave an indication of attempting to start but there was not enough power to facilitate the action. I needed to briefly connect my car to another for enough power to start the vehicle, which has run apparently fine since. Now I have to be vigilant to ensure no internal lights are on for more than a few minutes regardless of situation. Recently I read this article, https://www.motorbiscuit.com/dead-batteries-new-subaru-lawsuit-claims-least-five-models-defective-batteries/, which seems to be the situation I am in. It seems that two batteries in a period of 7 years and approximately 102,000 miles seems a bit excessive. A non-technical analysis leads me to think either Subaru is not putting an adequate power supply in at least their Outbacks, maybe other models based on at least the linked article, or something is wrong with the electrical management system resulting in drains on the battery resulting in significantly shorter battery life than found on other vehicles, which results in additional cost to consumers to replace batteries assuming they die at a convenient time and other costs are not incurred.
|NHTSA ID Number:||11426979|
|Consumer Location:||MONROE, WA|
Bought this car used with low miles in 2019 from a Subaru dealership. We have had intermittent issues dating back to late 2019, where returning to the car find that the battery is dead when we went to start it. It usually happens when the vehicle was left for 4 hours or more, although not always. After reading several reports of the same issue, we are going to try a new, larger battery.
|NHTSA ID Number:||11426813|
|Consumer Location:||GLENWOOD CITY, WI|
We called Subaru Roadside Assistance Sunday, July 25, 2021 because the Subaru lost power, as though it were out of gas, but the gage showed we had over an eighth of a tank. We mentioned this to the roadside assistant Rep. several times. She took our cell and credit card #s and said she ordered us a tow truck. I asked if the driver will have a gas can with. She said, "Well do you need a tow or fuel". Again we repeated we didn't know and explained again what happened. She said it would be 60-90 minutes. It was 94 degrees, we had no water, no shade, it was horrible. After 90 minutes still nobody came. We called again to see how much longer it would be. COME TO FIND OUT, THEY DIDN'T SEND ANYONE!!!. They said they didn't know if we needed a toe or fuel, so they didn't send anyone, didn't call, NOTHING. They said it would be another 90 minutes. We told them to forget it, hung up and went to a nearby house and the guy gave us a bottle of water and from a gas can, provided us enough gas to get to the next gas station 11 miles away. I tried calling subaru headquarters to report the issue and to let them know if our credit card was charged, they need to reimburse it since we did not receive service, but I was on hold for so long, I hung up and emailed them - 3 times and I NEVER heard anything back from them. So here I am reporting to not rely on their gas gage and reporting a safety concern that they would leave people in massive heat, probably would in the terrible cold as well. They do not call to let you know that nobody is coming. Subaru roadside assistance is one big joke. Subaru service is a big joke because obviously they don't care since they never responded to any of my emails. Needless to say, we will never call their roadside assistance again and will NEVER buy a subaru again since they have shown lack of interest. Thank you.
|NHTSA ID Number:||11426864|
|Consumer Location:||OCEANSIDE, CA|
Car stalled, could not take out of gear; could not restart, could not set emergency brake, couldn’t turn key to restart. Finally a light came on that said hatch was open. Could not operate hatch from inside car. Jumped out hatch was closed. Opened and reclosed. Car started rolling. Ran to jump in and apply manual brake. I’m 85 years old. Very dangerous situation. Consumer stated AAA batteries failed several times. Vehicle was taken to a dealer for electrical failure.
|NHTSA ID Number:||11425823|
|Consumer Location:||HAPPY VALLEY, OR|
I have a parasitic drain on my battery and I have replaced the battery 3 times. It seems my battery is not the issue, but I am constantly stranded on the road and the dealership just replaces the battery. This last replacement I did at a separate shop on 5/10/2021 because my battery needed to be replaced and I thought putting in a different battery would help. Today (7/21/2021), my car will not start again. This shouldn't happen with a new battery and I don't think it's right that Subaru is not doing anything about this issue. It started happening within the first 3 years I owned this vehicle, when it was under warranty. Their solution was to replace the battery and not actually fix the real issue. This is not okay. I drive this car regularly and there is no reason why my battery should die constantly.
|NHTSA ID Number:||11425364|
|Consumer Location:||MANHATTAN BEACH, CA|
On 4 occasions the car battery has unexpectedly gone so low that it could not be started. On the second occasion (January 2022) the battery was replaced. On the third occasion (July 14, 2021) the battery was again replaced. On the fourth occasion (July 18, 2021) the battery was completely dead. It was necessary to use a mechanical key to enter the vehicle so that the hood could be raised. The battery has been recharged and a report will be made to the dealer for the second time tomorrow.
|NHTSA ID Number:||11424969|
|Consumer Location:||SAINT CLOUD, MN|
Excessive battery drain from open back hatch while parked and engine off. Having my back liftgate open while my engine was off for a 30 minute period drained my battery so that I could not start my vehicle. Had not my friends been there to jump me I would have been without transportation miles from home. No warning light was given by the vehicle. Others with this vehicle have had similar issues and it is an easy issue to find complaints about. A service center has not been contacted yet but I plan on speaking with my dealership soon. This problem blindsided me completely.
|NHTSA ID Number:||11424585|
|Consumer Location:||NORTH CHESTERFIELD, VA|
With a relatively new battery, my car would not start. I had the rear lift gate open, but lights turned off, for about an hour while packing for a trip and when I went to start the car it was completely dead and I had to jump it to get it started again. This also happened a few months prior while leaving the tailgate up for about 30 minutes to get some things out of the car. Both times the only lights that were on were the mirror lights when I approached the car
|NHTSA ID Number:||11424640|
|Consumer Location:||AMHERST, NY|
1. My battery failed, so I replaced it. I didn’t keep the failed one. 2. Problem started while driving w/ a handicapped, elderly passenger in remote rural area at night. Help at least 1/2-hr. away. No open garages. Frightening. 3. AAA confirmed. 4. AAA inspected. 5. My Check Engine light came on, Cruise Control stopped working. Pulled over, ck’d manual, nothing noted about battery, no Battery warning light. Car started up, drove home very slowly, stopping occasionally. Next morning, car wouldn’t start, called AAA to take to mechanic (charge $150 to check system). There was no previous warning that battery was losing power. AAA found battery problem. No engine problem. Replaced. No more lights. Very disappointed that much worry could have been avoided.
|NHTSA ID Number:||11421908|
|Consumer Location:||WAYNESVILLE, OH|
The windshield spontaneously cracked at the deicer area. The windshield is available for inspection. The crack has grown and is interfering with visibility. The crack in the deicer part of the windshield is easy to see. I have called and left messages about the cracked windshield for the Subaru service manager at the dealership where we bought the car. The service manager has not returned my calls. I drove the car to the Subaru dealer and showed the crack to the substitute service manager (Brian from Kia). Brian took my name and number and said he would contact the Subaru rep for me. To date, I have not heard from the Subaru rep about the spontaneously cracked windshield. There was no warning that the windshield would crack. I was driving the car on Saturday June 5th when I heard a pop. There was no other traffic on the paved road I was driving on. Noticed a crack low on the windshield starting at the deicer area.
|NHTSA ID Number:||11421136|
|Consumer Location:||WESTWOOD, MA|
When my dashboard lights lit up for no reason, it was determined after visiting the dealership that the steering gearbox needed to be replaced.
|NHTSA ID Number:||11421143|
|Consumer Location:||WHITTIER, CA|
My windshield cracked for no reason on June 12, 2021. Large crack took over the left side of the window. Crack kept spreading for no apparent reason.
|NHTSA ID Number:||11419687|
The contact owns a 2015 Subaru Outback. The contact stated while driving at 20 mph, the brakes would not engage as the brake pedal was depressed. As a result, the vehicle rear-ended a parked vehicle on the side of the road. The air bags failed to deploy. A police report was not filed. Three of the passengers in the vehicle sustained head and neck injuries that required medical treatment. The vehicle was drivable and was taken to a local dealer where it has been for 5 months. The vehicle was diagnosed with nothing needing to be replaced. The manufacturer had been informed of the failure and referred the contact to the dealer to have the engineers look at the vehicle. The failure mileage was 56,000.
|NHTSA ID Number:||11419210|
|Consumer Location:||LOS ALTOS, CA|
3 years after the vehicle purchase the OEM battery died. Replaced it with a well reviewed local brand. It is almost 3 years since the replacement battery and the Subaru service rep said the battery is dying. I fear there is something wrong with the electrical system which damages the batteries over 3 years. I will be replacing the battery again, but what if 3 years later this one dies too? What if, because of the age of the car, the battery dies earlier? When I am on a road trip with family? I feel it is related to https://www.torquenews.com/1084/subaru-battery-lawsuit-new-information-outback-and-ascent-owners-should-know
|NHTSA ID Number:||11418159|
|Consumer Location:||GEORGETOWN, TX|
In my 2015 Subaru Outback the battery is drained below 50% charge if the vehicle is not driven for a week. It takes daily trips to keep it charged up. The first dead battery was replaced by Subaru after 19 months under warranty. That battery lasted just over two years and it went dead too, while we were away on vacation. I replaced that battery at my expense. My safety is a concern because, if an emergency arose, I don’t know if the vehicle will start. I’ve only involved Subaru when the OEM battery died so soon after buying the car. There is/were/are no warning lights or gauges to inform me of impending battery failure. As a side note, my son owns a Subaru Forester, and because he works at home, there are days he goes without driving it, and between trips his battery is constantly self-draining, too. Very frustrating!
|NHTSA ID Number:||11418045|
|Consumer Location:||COLUMBUS, OH|
Windshield randomly cracked on its own. Similar issue as other have reported in past. Begins on passenger side in wiper park near heated zone and continues up across windshield for 12 inches or so. Car was parked, nothing hit the windshield.
|NHTSA ID Number:||11417712|
|Consumer Location:||BIG RAPIDS, MI|
Cannot remove key after shutting down engine and put in "Park". Found many similar incidents on https://www.subaruoutback.org/threads/key-stuck-in-ignition.495265/
|NHTSA ID Number:||11417807|
|Consumer Location:||TUCSON, AZ|
The contact owns a 2015 Subaru Outback. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact attempted to jump start the battery with a battery charger however, the failure persisted. The contact stated that the battery would drain periodically. The contact stated that the battery had been replaced four times in a six-year period. The local dealer was made aware of the failure but informed the contact that the next available appointment was on the 29th of May. The contact replaced the battery himself. The manufacturer was made aware of the failure. The failure mileage was 47,784.
|NHTSA ID Number:||11417436|
|Consumer Location:||REDDING, CA|
The vehicle EATS batteries on a frequent basis. We are currently on the 4th HIGH QUALITY battery for the vehicle. We live in a rural area so we do not have short frequent trips that would impact a battery. We have had the dealer (Redding Subaru) check the system and they cannot find out why it goes through a battery every 12-16 months. All equipment on the vehicle is stock and none of our driving/storage conditions would impact a vehicle battery. Our previous Subaru's did not have this issue and our current Toyota vehicle is on only its 3rd battery in over 12 years of service. There is obviously some "vampire" issue constantly draining the battery
|NHTSA ID Number:||11416792|
|Consumer Location:||FULKS RUN, VA|
BATTERY LOSES CHARGE AND WILL NOT START AUTO. BATTERY HAS BEEN REPLACED TWICE AND THE PROBLEM CONTINUES, ALTHOUGH NOT ALL THE TIME.
|NHTSA ID Number:||11416675|
|Consumer Location:||SPRINGFIELD, VA|
MY BATTERY HAS HAD TO BE REPLACED TWICE BECAUSE IT DRAINS EVEN THOUGH THE CAR IS USED REGULARLY AND NOTHING IS LEFT ON. I HAVE HAD TO BE JUMPED SIX OR SEVEN TIMES SINCE I PURCHASED THE CAR AND TOWED ONCE TO THE DEALERSHIP.
|NHTSA ID Number:||11415746|
|Consumer Location:||KANSAS CITY, MO|
THE FOURTH BATTERY HAS DIED SINCE THE CAR WAS PURCHASED IN 2015. IT WILL NOT TAKE A CHARGE. THE DEALER HAS REPLACED WITH THE SAME BATTERY EACH TIME AND SAID NOTHING ABOUT THE CAR HAVING ANY ELECTRICAL ISSUES.
|NHTSA ID Number:||11414293|
|Consumer Location:||BENTONVILLE, AR|
WITHIN 80K MILES THE CAR HAS STARTED SHOWING HIGH ENGINE OIL CONSUMPTION. ENGINE OIL IS TO BE CHANGED EVERY 6000 MILES BUT AT 4000 MILES LOW ENGINE OIL LIGHT WILL SHOW UP AND CHECKING ON OIL LEVEL, IT SHOWS AT THE LOW LEVEL OF DIPDTICK.UPON DIAGNOSIS, IT WAS FIGURED THAT IT HAS STAGE 2 HEAD GASKET REPLACEMENT BY SUBARU DEALERSHIP
|NHTSA ID Number:||11413124|
|Consumer Location:||BIG SKY, MT|
WE BUILT AND BOUGHT A BRAND NEW 2015 SUBARU OUTBACK AND WE HAVE EXPERIENCED: - A CONSTANT SUDDEN LOSS OF EYESIGHT SYSTEM WHILE CRUISING OR SOMETIMES JUST DRIVING WITH NO CRUISE CONTROL ON. -GAS RELEASE LEVER FREEZES UP AND WE HAVE TO FORCEFULLY USE A FLAT SCREWDRIVER TO UNLOCK THE GAS LID DOOR. -PRE COLLISION WARNING BRAKE SYSTEM DOES NOT RESPOND PROPERLY: WE GOT SO MANY CLOSE CALLS. - ON MARCH, 2020 ; THE STABILITY CONTROL SYSTEM WAS NOT WORKING PROPERLY ON SNOWY/ICY CONDITIONS : THE CAR SLED OFF AND ALMOST HIT A GUARD RAIL, SOON AFTER THAT ; THE STEERING WHEEL GOT TOO LOOSE /WOBBLY AND HAD A BIG GAP WHILE STEERING( ALMOST NO CONTROL OVER OUR CAR. WE BROUGHT IT TO THE DEALERSHIP RIGHT AWAY AND THE RECALIBRATED, BALANCED AND ALIGNED THE CAR FOR CORRECTIONS. -LAST WEDNESDAY, ON APRIL,14,2021: MY WIFE WAS DRIVING ONE BLOCK AWAY FROM HOME, AT THE TRAFFIC LIGHT INTERSECTION, WHILE THE TRAFFIC LIGHT WAS GREEN AND SHE WAS TRYING TO MAKE A RIGHT TURN TO GO HOME; HER STEERING WHEEL GOT FROZEN ON HER WHEN SHE WAS TURNING AND BY THE TIME SHE TRIED TO FIGURE OUT HOW TO REACT AND CONTROL THE CAR, HER CAR ALREADY CRASHED INTO THE PICK UP TRUCK THAT WAS WAITING ON THE OTHER SIDE OF THE INTERSECTION WAITING FOR THE LIGHT TO CHANGE INTO GREEN. THE WHOLE FRONT OF OUR SUBARU WAS CRASHED BUT NO PRE COLLISION BRAKES, AIR BAGS WERE DEPLOYED AT ALL.LUCKILY, NOBODY GOT HURT ON BOTH SIDES. THE FIREFIGHTERS, THE SHERIFF , THE TROOPER AND THE TOW TRUCK DRIVER WHO USED TO BE A COP WERE ALL FLABBERGASTED OF WHAT THEY SAW. WE CALLED SUBARU OF AMERICA AND OPENED A CASE, MY CAR IS SCHEDULED FOR INSPECTION AT A SUBARU DEALERSHIP ON MAY 6TH,2021.WILL SEE WHAT HAPPENS NEXT.THEY SEEM WILLING TO ADDRESS THE PROBLEM AND TAKE RESPONSIBILITY FOR THE DAMAGES. WE FOUND OUT THAT MOST OF THOSE ISSUES WERE ON RECALL BUT WE NEVER GOT A RECALL NOTIFICATION ABOUT THEM FROM SUBARU OF AMERICA AT ALL.THANK YOU