2019 SUBARU OUTBACK VIN: 4S4BSENC0K3325005

TBD
Condition
Unknown
Damage
Collision
Title
Clear

VIN 4S4BSENC0K3325005 Decoding Subaru Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

SUBARU

Manufacturer Name

FUJI HEAVY INDUSTRIES U.S.A., INC. (C/O SUBARU OF AMERICA)

Model

Outback

Model Year

2019

Plant City

LAFAYETTE

Trim

Limited+M/R+ES+NAVI

Vehicle Type

MULTIPURPOSE PASSENGER VEHICLE (MPV)

Plant Country

UNITED STATES (USA)

Plant Company Name

SIA

Plant State

INDIANA

Series2

Wagon body style

Note

M/R: Moonroof ES: EyeSight NAVI: Navigation

Body Class

Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)

Doors

4

Gross Vehicle Weight Rating From

Class 1C: 4,001 - 5,000 lb (1,814 - 2,268 kg)

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Transmission Style

Continuously Variable Transmission (CVT)

Drive Type

4WD/4-Wheel Drive/4x4

Engine Number of Cylinders

6

Displacement (CC)

3600.0

Displacement (CI)

219.68547874103

Displacement (L)

3.6

Engine Model

NA U4

Engine Power (kW)

190.8992

Fuel Type - Primary

Gasoline

Engine Brake (hp) From

256

Seat Belt Type

Manual

Curtain Air Bag Locations

1st and 2nd Rows

Seat Cushion Air Bag Locations

1st Row (Driver and Passenger)

Front Air Bag Locations

1st Row (Driver and Passenger)

Side Air Bag Locations

1st Row (Driver and Passenger)

Tire Pressure Monitoring System (TPMS) Type

Direct

Adaptive Cruise Control (ACC)

Standard

Crash Imminent Braking (CIB)

Standard

Forward Collision Warning (FCW)

Standard

Lane Departure Warning (LDW)

Standard

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

2019 SUBARU OUTBACK Crash Test Score

5

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Overall Side Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Combined Side Barrier and Pole Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Seat
Rear Seat

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Risk:
17.4%

2019 SUBARU OUTBACK Safety Features

Seat Belts and Head Restraints

Dynamic Head Restraints Not Available
Head Restraint Driver, Front Passenger, Rear Seat
Advanced Belt Feature Standard
Adjustable Upper Belt Anchorage Driver, Front Passenger
Seat Belt Reminder System Driver, Front Passenger

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat
Torso/Pelvis Driver, Front Passenger
Knee Not Available
Additional Air Bags Not Available
Meets Side Air Bag Out-of-Position Requirements Yes

Child Passenger Features

LATCH Locations Rear Seat
Safety Power Windows (Anti-Pinch) Not Available
Safety Power Windows (Anti-Pinch) locations Not Available

Complaints Assosiated with VIN 4S4BSENC0K3325005

Components: ELECTRICAL SYSTEM

December 24, 2020
NHTSA ID Number: 11385139
Consumer Location: TROY, MI
VIN: 4S4BSENC0K3****

Summary of Complaint

THE VEHICLE HAS LESS THAN 12000 MILES ON IT. BATTERY KEEPS DYING. WE CARRY A JUMPER CABLE AND A BATTERY CHARGER ALL THE TIME. DEALER REFUSED TO CHANGE THE BATTERY IN JUNE 2020 (IN FORT COLLINS, COLORADO), DEALER SIMPLY CHARGED THE BATTERY. WE DON'T KNOW IF IT IS AN ALTERNATOR PROBLEM, A BATTERY PROBLEM, OR OTHER ELECTRICAL SYSTEMS COMPONENTS THAT KEEP DRAINING BATTERY WHEN THE VEHICLE IS PARKED. THIS HAD MADE THE CAR MOST UNRELIABLE. THIS IS AN ONGOING PROBLEM, PERSISTING FOR OVER THE PAST 8 MONTHS.

Components: FUEL SYSTEM, GASOLINE ENGINE

July 19, 2020
NHTSA ID Number: 11340309
Consumer Location: PENTWATER, MI
VIN: 4S4BSENC0K3****

Summary of Complaint

TL* THE CONTACT OWNS A 2019 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING WITH THE ACCELERATOR PEDAL DEPRESSED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO SERRA SUBARU OF TRAVERS CITY LOCATED AT 1747 S. GARFIELD AVE, TRAVERSE CITY, MI 49686. THE CAUSE OF THE FAILURE WAS FAULTY FUEL PUMP COMPONENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,925.*DT*DT*JB

Components: VISIBILITY/WIPER

October 24, 2021
NHTSA ID Number: 11438056
Consumer Location: MOORESVILLE, NC
VIN: 4S4BSANC7K3****

Summary of Complaint

The windshield has cracked for the fourth time. We were driving and suddenly a 12 inch plus crack developed from the moulding on the driver's side. I have never had to replace a windshield on any car i have owned. This car has had 4 replaced in less than 4 years. 2 times i was able to see a tiny chip and two times i could not tell why the glass had failed at all. Regardless, this is an unacceptable default in the materials. I have spent over $4,000 on these windshields. I am stunned there is not a recall on these.

Components: VISIBILITY/WIPER

October 04, 2021
NHTSA ID Number: 11437747
Consumer Location: MATAWAN, NJ
VIN: 4s4bsafc4k3****

Summary of Complaint

Windshield cracked right down the middle for no reason. No accident, inclement weather, no trees or anything near the driveway

Components: VISIBILITY

October 16, 2021
NHTSA ID Number: 11437127
Consumer Location: CAPE MAY, NJ
VIN: 4S4BSANC0K3****

Summary of Complaint

The contact owns a 2019 Subaru Outback. The contact stated when approaching the vehicle, he noticed a horizontal crack on the driver’s side windshield. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 20,000.

Components: ELECTRICAL SYSTEM

December 11, 2018
NHTSA ID Number: 11437240
Consumer Location: BRIDGEVILLE, PA
VIN: 4S4BSAHC0K3****

Summary of Complaint

The contact owns a 2019 Subaru Outback. The contact stated that while driving at various speeds, the horn inadvertently actuated without warning. The contact also stated while starting the vehicle, the horn would sound intermittent. The vehicle was taken to the dealer who diagnosed the failure as a remote start module failure. The remote start module was replaced however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The contact stated that the manufacturer and dealer stated that the remote start system needed to be removed from the vehicle. The failure mileage was unknown.

Components: SERVICE BRAKES, AIR VEHICLE SPEED CONTROL FORWARD COLLISION AVOIDANCE

August 05, 2021
NHTSA ID Number: 11436780
Consumer Location: Unknown
VIN: 4S4BSAHC3K3****

Summary of Complaint

The contact owns a 2019 Subaru Outback. The contact stated that while driving at a slow rate of speed and parking the vehicle suddenly experienced unintended acceleration causing the driver to lose control and crash into a brick wall. During the incident, the brake pedal was pressed but the vehicle did not stop. The driver sustained a left shoulder injury. A police report was taken at the scene. The vehicle was not yet towed. A police report was taken at the scene. The cause of the failure was not determined. The contact indicated that previously the vehicle had experienced unintended acceleration problems while driving at highway speeds with and without cruise control activated. In addition on several occasions, the collision avoidance system had erroneously activated while driving at highway speeds. The vehicle was taken to the local dealer who was unable to duplicate the failures and no service was performed. The manufacturer was notified of the failures. The failure mileage was 24,000.

Components: ELECTRICAL SYSTEM

October 14, 2021
NHTSA ID Number: 11436806
Consumer Location: BAYSIDE, NY
VIN: 4s4bsafcxk3****

Summary of Complaint

My car is a 2019 Subaru Outback. It has less than 20,000 miles on the odometer. This morning is wouldn’t start. I called for a jump and when the service person arrived, they told me the battery was dead. They gave it a jump and I let the car run for an hour. After parking the car a couple of blocks away, I tried to start it again. Nothing. Now I have to have it towed to the dealership.

Components: VISIBILITY/WIPER

September 18, 2021
NHTSA ID Number: 11436657
Consumer Location: BALLWIN, MO
VIN: 4s4bsafc4k3****

Summary of Complaint

I have only had the car for two years, but a number of chips and abrasions have occurred with the windshield. I have had at least 4 of the chips repaired, which is highly unusual compared with my other vehicles. About a week after the final repair, while driving, a large crack (approximately 48 inches) appeared over the drivers side window. When I called the dealer, I was told that the windshields are "prone to cracking." The dealer said that Subaru has not instructed them to do anything regarding these complaints. The replacements are very expensive and involve recalibrating all of the safety equipment in the windshield.

Components: UNKNOWN OR OTHER LANE DEPARTURE FORWARD COLLISION AVOIDANCE

October 01, 2021
NHTSA ID Number: 11436199
Consumer Location: SCOTTSDALE, AZ
VIN: 4S4BSETC8K3****

Summary of Complaint

Two windshield cracking incidents in 6 months, from no apparent cause. Interferes with “eyesight” system.

Components: FUEL SYSTEM, GASOLINE

September 30, 2021
NHTSA ID Number: 11435908
Consumer Location: CHAPEL HILL, NC
VIN: 4s4bsanc3k3****

Summary of Complaint

The contact owns a 2019 Subaru Outback. The contact had received a recall notice for NHTSA Campaign Number: 21V578000 (Fuel System, Gasoline). The dealer was contacted, and an appointment was scheduled for the recall repair. The contact then received a call from the dealer that the appointment was canceled due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

Components: ENGINE

October 07, 2021
NHTSA ID Number: 11435909
Consumer Location: MOBILE, AL
VIN: 4S4BSAFC1K3****

Summary of Complaint

Frequently while stopped at traffic light, fast food pickup line, or intersection engine begins rapid unintended acceleration with RPM racing as high as 8K. The brake pedal is firmly pressed yet the car attempts to lunge forward. The only way to stop the acceleration and return the car to normal idle is to place the car in park while the engine is racing. Placing the car in neutral does not stop the acceleration. I stop well behind vehicles ahead of me, but on one occasion nearly rear-ended a Porche! Dealer cannot reproduce problem since it is only intermittent. I keep a log of incidents with time, driving circumstances, and other data. No warning lights appear and no accidents have yet happened. I have reported problem several times to dealer with no resolution.

Components: VISIBILITY/WIPER

September 16, 2021
NHTSA ID Number: 11435582
Consumer Location: BRICK, NJ
VIN: 4S4BSAFC6K3****

Summary of Complaint

while driving heard a POP from windshield area. Didn't observe anything. Within a mile windshield started to crack from the bottom molding area, passenger side, Spread approximately 16 inches in moments. Nothing had hit the windshield. Dealership was contacted and windshield was replaced, and EyeSight had to be recalibrated. Insurance contacted and stated that they had heard of problems with Subaru vehicles windshields cracking.

Components: VISIBILITY/WIPER

August 01, 2020
NHTSA ID Number: 11435372
Consumer Location: ROYAL OAK, MI
VIN: 4S4BSATC6K3****

Summary of Complaint

The windshield abruptly cracked at the top middle without any impact while driving at highway speed

Components: UNKNOWN OR OTHER

August 26, 2021
NHTSA ID Number: 11435233
Consumer Location: MADISON, NH
VIN: 4s4bsafc6k3****

Summary of Complaint

The 2019 Subaru Outback Multimedia Touch Screen has stopped working multple times even when the software was updated. When the touch screen stops working there are two significant safety issues, hands free/blue tooth no longer works and the rear view camera stops working. 09/20 Touch Screen froze, stopped working 10/20 Touch Screen Call end button redialed previous number, touch screen froze 12/20 New Radio installed 04/21 Touch Screen had loud buzzing sound, black screen and then rebooted 08/21 Touch Screen loud buzzing, black screen, rebooted 09/21 Touch Screen rebooted Subaru of American contacted 08/21 no resolution as of yet

Components: ELECTRICAL SYSTEM

September 29, 2021
NHTSA ID Number: 11435103
Consumer Location: BRUNSWICK, ME
VIN: 4S4BSATC4K3****

Summary of Complaint

Twice the vehicle’s battery went dead leaving my wife stranded. Contacted local Subaru dealer and they replaced the battery under warranty. The service manager told my wife that the reason the battery went dead was that she was not driving it enough. My wife drives the car every day so that is not the problem. When the battery was tested under load it showed the battery had failed and that was the reason it went dead. The battery was defective.

Components: UNKNOWN OR OTHER

September 30, 2021
NHTSA ID Number: 11435050
Consumer Location: MURRELLS INLET, SC
VIN: 4S4BSAFC1K3****

Summary of Complaint

2019 Outback with 6500 miles on it. Battery just died. Sounds like the battery drain issue mentioned in ongoing lawsuit.

Components: VISIBILITY/WIPER

September 23, 2021
NHTSA ID Number: 11434132
Consumer Location: POLSON, MT
VIN: 4S4BSANC6K3****

Summary of Complaint

My windshield, after two years of ownership, is covered with tiny chips and abrasions. These abrasions obsure my vision when driving in bright sun. They cannot be rubbed out with grease or alcohol (assuming it may be sap). It seems the windshield material may be defective as this issue has not occured with any of our other vehicles, even after years of driving. I contacted Subaru of Missoula to see what they could do and they told me to replace the windshield at my expense.

Components: ELECTRICAL SYSTEM

September 21, 2021
NHTSA ID Number: 11433981
Consumer Location: MINNEAPOLIS, MN
VIN: 4S4BSAJC9K3****

Summary of Complaint

The car battery has been abnormally draining when I don't drive the car for 2-3 days leaving me stranded at home. Subaru claims I'm not driving my car enough and need to drive it at least 40 mins a week. They refuse to admit any problems. I put 1000 miles on the car a month so can't understand how a 2019 Car battery drains after just a few days. I believe the car has an electrical issue that's draining the battery. I'm most concerned if this happens when I can't get a jump start and become stranded.

Components: VISIBILITY/WIPER

September 13, 2021
NHTSA ID Number: 11432845
Consumer Location: LAKE STEVENS, WA
VIN: 4S4BSANC3K3****

Summary of Complaint

The windshield of the car just spontaneously cracked starting down at the wiper blades and extending up and across the windshield about 24 inches

Components: VISIBILITY

September 07, 2021
NHTSA ID Number: 11432252
Consumer Location: INDIANAPOLIS, IN
VIN: 4s4bsanc6k3****

Summary of Complaint

The contact's husband owns a 2019 Subaru Outback. The contact stated that while driving at 30 MPH, she heard an abnormal, popping noise emit from the vehicle and noticed that a crack had formed on the bottom passenger’s side of the windshield without incident. The contact stated that the crack spread horizontally over to the driver’s side of the windshield. The contact stated that the crack obstructed her vision while driving the vehicle. The contact initially called the dealer where she purchased the vehicle and was informed that the repair would not be covered under warranty. The contact was then referred to Tom Wood Subaru (3300 E 96th St, Indianapolis, IN 46240) where she was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 36,000.

Components: ELECTRICAL SYSTEM

September 02, 2021
NHTSA ID Number: 11431610
Consumer Location: HIGHLAND, CA
VIN: 4S4BSAJC4K3****

Summary of Complaint

The battery in my 2019 Subaru Outback died without warning, just under 13,000 miles, on Aug. 26, 2021. AAA replaced the battery, which had only 3.7 volts remaining, at a cost of $156 for a 6-year battery. Exactly one week later, on Sept. 2, 2021, my new battery died. Another call to AAA, whose technician said the new battery was completely drained. He jumped the battery for me and checked the starter and alternator, which were fine. I drove directly to the Subaru dealer yesterday afternoon and they still have my car. I don't know for certain what the problem is, but based on owner complaints (and a class-action suit) I found online it appears that the problem is in the CAN unit, which in 2015-2020 Outbacks (and other Subarus as well) fails to put the car's electrical system to sleep when the engine isn't running, thereby draining the battery. I am very afraid of being stranded without the ability to get help quickly.

Components: UNKNOWN OR OTHER

August 27, 2021
NHTSA ID Number: 11431040
Consumer Location: SURPRISE, AZ
VIN: 4S4BSETC7K3****

Summary of Complaint

Front windshield has cracked 3 times from bottom, goes up and across to halfway point when driving on freeway after a stone is kicked up.

Components: ELECTRICAL SYSTEM UNKNOWN OR OTHER

August 11, 2021
NHTSA ID Number: 11430750
Consumer Location: CHARLOTTE, NC
VIN: 4S4BSANC7K3****

Summary of Complaint

Not sure if it’s the battery itself or the alternator but the battery keeps draining and I have to keep calling to have the vehicle jump started. The vehicle is available for inspection and safety will be of concern if this continues to happen and I am out on the road somewhere remote. The dealer offered to test the battery but did not confirm the issue has occurred in other vehicles. There were no warning lights nor messages.

Components: STEERING

August 20, 2021
NHTSA ID Number: 11429931
Consumer Location: DANA POINT, CA
VIN: 4S4BSAFC3K3****

Summary of Complaint

I bought the 2019 Subaru Outback less than 2 months ago. While driving either on the street or on the freeway at reasonable speeds, the car will suddenly without warning veer to the left or right causing me to believe I was about to lose control. At first I thought I hit a pothole or some other road hazard. There is nothing that I can see on the road to cause this.This is occurring once every other time I drive the car. I looked online and noticed many other complaints which are exactly the same as mine.This is very dangerous as this veering can cause a serious accident. I spoke with Subaru and am now trying to have it looked at since it is still under warranty. There were no warning lights, etc. Please look into this safety concern.

Components: ELECTRICAL SYSTEM

April 15, 2021
NHTSA ID Number: 11429209
Consumer Location: BURGAW, NC
VIN: 4S4BSANC7K3****

Summary of Complaint

The battery has drained six times since April 15, 2021. Available for inspection upon request. Risk factors for safety: unable to get husband and mother to medical appointments; unable to leave residence for ANY reason; potential for stranding in unsafe areas. Problem has been addressed with dealership who has not identified a specific problem, from June 11, 2021. No inspection by anyone other than service department at dealership who stated "Inspected customer concern, found battery and charging system testing good, found no parasitic draw for power. Found vehicle operating as designed (June 11, 2021). Of course battery was charged after it was driven 60 miles to dealership! There have been NO warnings of any kind. First of six failures occurred on April 15, 2021.

Components: VISIBILITY/WIPER

August 13, 2021
NHTSA ID Number: 11429305
Consumer Location: VINELAND, NJ
VIN: 4S4BSENC2K3****

Summary of Complaint

Windshield cracked while driving. Within a few minutes the crack line on the windshield had moved in all directions and some parts are in a 'shattered' pattern. In all of my years of driving (44 licensed years) I have never experienced a cracked windshield and discovered that this is a defect of the manufacturer. For Subaru to claim they are one of the safest vehicles on the road, overlooking the importance of the windshield is ludicrous.

Components: POWER TRAIN VEHICLE SPEED CONTROL ENGINE

July 16, 2021
NHTSA ID Number: 11428666
Consumer Location: COCHISE, AZ
VIN: 4S4BSATC1K3****

Summary of Complaint

Certain year models of Subaru vehicles suffer from ‘sudden and unexpected acceleration’. We know since it has happened to us and, research shows, many, many other people. Waiting for the automatic garage door to open, the vehicle experienced the sudden and uncontrollable acceleration. This resulted in extensive damage to the vehicle, garage and contents in the garage. What will Subaru do when this happens at a crosswalk?

Components: VISIBILITY/WIPER

August 08, 2021
NHTSA ID Number: 11428465
Consumer Location: SAN FRANCISCO, CA
VIN: 4S4BSAHC7K3****

Summary of Complaint

The windshield started to crack and we have no recollection of any impact on it.

Components: ELECTRICAL SYSTEM UNKNOWN OR OTHER FUEL/PROPULSION SYSTEM

August 02, 2021
NHTSA ID Number: 11428136
Consumer Location: LOS ANGELES, CA
VIN: 4s4bsajc6k3****

Summary of Complaint

My battery died overnight . I jumó started and took it to Subaru who said I needed a new battery . My car has 28k miles and under 3 years since I bought it . They replace the battery and same thing happened 2 days later . I keep having to jumó start my car every other day and they don’t seem to know what the problem is .

Components: VISIBILITY/WIPER

July 25, 2021
NHTSA ID Number: 11428165
Consumer Location: WEYMOUTH, MA
VIN: 4S4BSANC9K3****

Summary of Complaint

Less than a month after purchasing vehicle a chip on passenger side of windshield occurred, probably from a rock kicked up from road. I never bothered to get it fixed as it didn’t effect my ability to operate vehicle. On 07/25/2021 a rock struck the windshield. The next morning I discovered a large crack near the rear view mirror. On 07/28/2021, I had the windshield replaced. Several days later another rock struck the windshield on the driver’s side, and caused a chip, which was directly in my field of vision. I brought it back and they repaired the damage.

Components: ELECTRICAL SYSTEM

October 02, 2020
NHTSA ID Number: 11428177
Consumer Location: SAN MARCOS, CA
VIN: 4S4BSENC2K3****

Summary of Complaint

In Oct 2020 (12055 mi) and June 2021 (17059 mi) the battery drained overnight while parked in the garage. I was able to jump it the first time. Second time it had to be towed. Dealer replaced the battery both times.

Components: STEERING

January 01, 2021
NHTSA ID Number: 11427864
Consumer Location: NEW HAVEN, CT
VIN: 4s4bsafc5k3****

Summary of Complaint

The contact owns a 2019 Subaru Outback. The contact stated that while driving at various speeds, the steering wheel would tighten and oversteer while switching lanes without warning. The contact stated that excessive force was needed to regain complete control of the vehicle after the failure. The contact had taken the vehicle to an independent mechanic who was unable to determine the cause of the failure. Neither the manufacturer nor the dealer was made aware of the failure. The vehicle had to be repaired. The failure mileage was approximately 9,000.

Components: ELECTRICAL SYSTEM

February 01, 2021
NHTSA ID Number: 11427880
Consumer Location: FORT ASHBY, WV
VIN: 4s4bsanc8k3****

Summary of Complaint

The contact owns a 2019 Subaru Outback. The contact stated that while attempting to start the vehicle, the battery was drained, and the vehicle would not start-up. The vehicle required a jump start each time the failure occurred. The vehicle was taken to an independent mechanic and diagnosed that there was no failure with the battery. The vehicle was not repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 40,000.

Components: STEERING SUSPENSION WHEELS

August 03, 2021
NHTSA ID Number: 11427779
Consumer Location: ROCKVILLE, MD
VIN: 4s4bsetcxk3****

Summary of Complaint

Under the following three conditions the front tires appear to become airborne and the tires skip making the vehicle seem to be out-of-control; When traveling at speeds >35 MPH, Wheels are turned >10 degrees, Any long bump (such as a rough transition "bump" from asphalt to concrete). This has been worsening over the last year and is now unsafe for my children to be in the car. My local Subaru dealership spent nearly 2 days inspecting all aspects of the car to include the alignment, bushings, and shocks. A senior technician was taken for a test-drive in the car and I was able to recreate the "skip". The technician was alarmed and surprised by the skip and thus held the car for a 2nd day to further investigate the reason for the "skip". They were unable to diagnose any defect. There has been no inspection by the police or insurance company. There have been no alarms or warning.

Components: SERVICE BRAKES FUEL/PROPULSION SYSTEM FORWARD COLLISION AVOIDANCE

April 11, 2021
NHTSA ID Number: 11427658
Consumer Location: WARWICK, RI
VIN: 4S4BSENC2K3****

Summary of Complaint

My 2019 Subaru Outback unintentionally accelerated. I was sitting in my SUV waiting for an electronic gate to open at my storage unit. I was about 10-15 feet in front of the gate. My foot was firmly on the brake and the car was in drive. I have been at this gate many times. This time, before the gate could fully open, the car raced forward at top speed into the gate. Damaging my bumper and terrifying me! The gate did stop the car. I felt like a ghost had slammed a foot on the gas pedal!!! The breaks did nothing. The Subaru floor mat was attached with 2 pegs and sticks like velcro to the carpet. Thank God I was not at a crosswalk or in front of a building - I would have killed myself or someone else! I reported this to my local dealer and they referred me to Subaru of America. The dealer had my car for 6 weeks and S.O.A. sent a team to inspect the car for 6 hours. Customer service after 6 weeks said my car was fine. That no issues were found! They will not provide me with a list of tests completed or what was reported by the "Black Box" on board. All I have is a email from Peter at Customer Service (that was my 3rd and final rep.) that that is all the information that he has or can get and the care is fine to drive! If that is so, why is there a CLASS ACTION LAWSUIT against them!

Components: ELECTRICAL SYSTEM

July 31, 2021
NHTSA ID Number: 11427342
Consumer Location: OCALA, FL
VIN: 4S4BSANC6K3****

Summary of Complaint

Have had 2 batteries fail in 2 1/2 years. New battery installed and my electrical system is failing. Can't lock my car unless fob is in an RFID bag, has not started several times, and has refued to open several times for about a minute. Will be taking car back to dealer to see if they can fix the problem.

Components: ELECTRICAL SYSTEM

July 26, 2021
NHTSA ID Number: 11426768
Consumer Location: HOLLIS, NH
VIN: 4S4BSATC6K3****

Summary of Complaint

I received a 2019 Subaru Outback on 15 July 2021. The vehicle was sold by a dealer, and gone through the Subaru vehicle certification process, which includes checking the electrical system. I kept the vehicle off the road while I got the vehicle registered and insured, running it for a few minutes every three days. I planned to take the first road trip on 26 July 2021, after the paperwork had been completed. The vehicle would not start, and no power was available for electrical components. Checking the battery with a multimeter indicated voltage had dropped to 4V. I contacted the selling dealership, and they indicated they would pay to replace the discharged battery.

Components: VISIBILITY/WIPER BACK OVER PREVENTION FORWARD COLLISION AVOIDANCE

July 24, 2021
NHTSA ID Number: 11426826
Consumer Location: EUGENE, OR
VIN: 4S4BSANCXK3****

Summary of Complaint

On June 20th my front windshield began spontaneously cracking while sitting in driveway. A day later while driving on the interstate, the rearview mirror fell off windshield. Since the rearview mirror is essential for several electronic safety mechanisms to function properly, this means they were disabled and/or malfunctioning as well. After having the windshield replaced, the same thing happened about a month later (July 24, 2021) so now I have to replace it again. In both cases, the Subaru Service Manager determined that there was no chipping or other external damage to the windshield. Looking at customer forums & complaints, this appears to be a defective windshield problem that Subaru is attempting to cover up. It has been going on since at least the 2015 model year. Please help.

Components: ELECTRICAL SYSTEM

July 07, 2021
NHTSA ID Number: 11426335
Consumer Location: BOLINGBROOK, IL
VIN: 4s4bsatc8k3****

Summary of Complaint

Car would not start or turn over. Battery was dead. I called Subaru and a person came over to jump my vehicle. I left it running for 30 minutes to recharge the battery. This happened two times in the last few years but I never reported it to Subaru, and had my neighbor hook his car up for a jump. Also note the GPS has locked up several times in the past and not worked until I shut the car off and restarted everything. I just kept getting the arrow going in the circle.

SUBARU OUTBACK Sold

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4S4BRBNC6E3313973
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2014 SUBARU OUTBACK Collision Unknown
4S4BRBCC6E3325172
subaru outback 2014 vin 4s4brcdc2e3221363
2014 SUBARU OUTBACK Collision Run & Drive
4S4BRCDC2E3221363