2018 TESLA MODEL 3 VIN: 5YJ3E1EA0JF003361

TBD
Condition
Unknown
Damage
Collision
Title
Clear

VIN 5YJ3E1EA0JF003361 Decoding Tesla Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

TESLA

Manufacturer Name

TESLA, INC.

Model

Model 3

Model Year

2018

Plant City

FREMONT

Vehicle Type

PASSENGER CAR

Plant Country

UNITED STATES (USA)

Plant State

CALIFORNIA

Base Price ($)

46000.00

Body Class

Sedan/Saloon

Doors

4

Wheel Base (inches) From

113.20

Bed Type

Not Applicable

Cab Type

Not Applicable

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Number of Wheels

4

Steering Location

Left-Hand Drive (LHD)

Number of Seats

5

Number of Seat Rows

2

Transmission Style

Automatic

Transmission Speeds

1

Axles

2

Fuel Type - Primary

Electric

Electrification Level

BEV (Battery Electric Vehicle)

Other Engine Info

Single Motor - Standard

Seat Belt Type

Manual

Other Restraint System Info

Type 2 manual seatbelts (FR, SR*3), PODS

Front Air Bag Locations

1st Row (Driver and Passenger)

Knee Air Bag Locations

1st Row (Driver and Passenger)

Side Air Bag Locations

1st Row (Driver and Passenger)

Anti-lock Braking System (ABS)

Standard

Electronic Stability Control (ESC)

Standard

Traction Control

Standard

Tire Pressure Monitoring System (TPMS) Type

Direct

Auto-Reverse System for Windows and Sunroofs

Standard

Automatic Pedestrian Alerting Sound (for Hybrid and EV only)

Standard

Keyless Ignition

Standard

SAE Automation Level From

1

Adaptive Cruise Control (ACC)

Optional

Crash Imminent Braking (CIB)

Standard

Blind Spot Warning (BSW)

Standard

Forward Collision Warning (FCW)

Standard

Lane Departure Warning (LDW)

Standard

Lane Keeping Assistance (LKA)

Standard

Backup Camera

Standard

Parking Assist

Standard

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

Dynamic Brake Support (DBS)

Standard

Pedestrian Automatic Emergency Braking (PAEB)

Standard

Daytime Running Light (DRL)

Standard

Semiautomatic Headlamp Beam Switching

Standard

Adaptive Driving Beam (ADB)

Standard

2018 TESLA MODEL 3 Crash Test Score

5

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Overall Side Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Combined Side Barrier and Pole Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Seat
Rear Seat

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Risk:
6.6%

2018 TESLA MODEL 3 Safety Features

Seat Belts and Head Restraints

Dynamic Head Restraints Not Available
Head Restraint Driver, Front Passenger, Rear Seat
Advanced Belt Feature Standard
Adjustable Upper Belt Anchorage Driver, Front Passenger
Seat Belt Reminder System Driver, Front Passenger, Rear Seat

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat
Torso/Pelvis Driver, Front Passenger
Knee Driver, Front Passenger
Additional Air Bags Not Available
Meets Side Air Bag Out-of-Position Requirements Yes

Child Passenger Features

LATCH Locations Rear Seat
Safety Power Windows (Anti-Pinch) Standard
Safety Power Windows (Anti-Pinch) locations Driver, Front Passenger, Rear Seat

Complaints Assosiated with VIN 5YJ3E1EA0JF003361

Components: AIR BAGS VEHICLE SPEED CONTROL VISIBILITY/WIPER

July 16, 2021
NHTSA ID Number: 11436720
Consumer Location: DUBLIN, CA
VIN: 5YJ3E1EA0JF****

Summary of Complaint

VIN: [XXX] I had an accident driving my Tesla model 3 on July 16th. Here is what happened: Driving autopilot at highway speed at ~65 mph Stray wheel/tire came and hit the front center hood/bumper of the car headon The hood flipped open tearing the hinges/struts on both sides of hood; hood lay flat on the front windshield With hood laying flat covering the whole windshield, front visibility became ZERO, also covering front windshield cameras Airbags popped on driver side (steering and below steering), and DEFLATED right away Autopilot did NOT disengage even after airbags deflated; car continued to drive ~65 mph on autopilot Not been able to see anything in the front, with both airbags deflated, and car still on autopilot at ~65mph, I found myself in a very life-threatening situation Eventually pulled the car to the shoulder on the left after changing one lane (still not been able to see anything through the windshield at ~65mph). Requesting: 1. Review and identify what Tesla auto-pilot could have done different and make improvements (since car had data on both sides of the car and front and back, as a computer, it should have at the very least slowed down or braked; or better yet avoid the on-coming wheel all together in that split second) 2. Why didn't the autopilot dis-engage and continued driving? 3. Front hood needs to have two front latches as in other cars - i.e., one main, one backup for situations like these (e.g., like Mercedes); single latch is not enough; both hinges holding the hood are very weak and broke within a second with just the wind. Hinges/struts need to be stronger. Just a wheel and here we are with a totally broken hood? 4. Autopilot is wrongly advertised as auto-pilot INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Components: STRUCTURE

June 04, 2021
NHTSA ID Number: 11419643
Consumer Location: NEW BRAUNFELS, TX
VIN: 5YJ3E1EA0JF****

Summary of Complaint

On May 28, 2021 I took my Tesla Model 3 in to have the undercarriage replaced after it came into contact with water and started to separate from the car. Tesla replaced both the front and rear aero shield panels under warranty. I was told this should not happen again as this part is an upgraded version from the original part. Seven days later, the same issue occurred where the part began to separate from the vehicle. This is a potential safety hazard for other drivers if it is not observed to be separating, it can fall off completely and become a flying object or road debris causing an accident for others.

Components: UNKNOWN OR OTHER

April 15, 2019
NHTSA ID Number: 11418893
Consumer Location: DUBLIN, OH
VIN: 5yj3e1ea0jf****

Summary of Complaint

After approximately 6 months after taking delivery of Model 3, a dank smell, like dirty socks emanates from A/C vents after car has been sitting in hot weather. This is a known problem with water remaining on a/c evaporator coils, thus creating a perfect environment for mold. Tesla refuses to cover this defect as part of their warranty even though they acknowledge the design flaw. Meanwhile, its customer are subjected to foul smelling mold each time the drive the vehicle in the warm weather.

Components: ELECTRICAL SYSTEM SEATS

January 01, 2021
NHTSA ID Number: 11394496
Consumer Location: CAMPBELL, CA
VIN: 5YJ3E1EA0JF****

Summary of Complaint

BECAUSE I HIT A SMALL PUDDLE OF WATER ON THE ROAD, MY VC RIGHT GOT WATER INSIDE AND THE PASSENGER SEAT STARTED TILTING FORWARD, THEN MOVE FORWARD THEN TILT BACK. ALL MOVES TO THE MAXIMUM RANGE. IF SOMEONE WOULD'VE BEEN SITTING ON IT, THE BEST CASE WOULD'VE BEEN SOME BROKEN LEGS, WORST CASE DEATH. I WAS UNABLE TO OPERATE THE PASSENGER SEAT WITH THE CONTROLS. HAD TO GO TO SERVICE FOR EMERGENCY, AND THEY SAID THAT 2018 MODELS HAVE A PROBLEM THAT LETS OUTSIDE WATER INSIDE AND SHORTCUTS VC RIGHT. THEY REPLACED THAT VC RIGHT COMPUTER AND SAID THEY RETROFITTED IT AND HOPE IT DOES HAPPEN AGAIN. NOW I HAVE 2 MODEL 3'S AND WHEN I ASKED SERVICE TO RETROFIT THE OTHER ONE TOO, THE ASNWER WAS WELL IF IT DIDN'T HAPPEN IT'S OKAY NO NEED. I'M NOT FEELING SAFE TO PUT MY LOVED ONES ON PASSENGER SEAT IF IT'S RAINING, CAR WASH, OR ANYTHING THAT INVOLVES WATER.

Components: UNKNOWN OR OTHER

November 23, 2020
NHTSA ID Number: 11388532
Consumer Location: PLEASANT HILL, CA
VIN: 5YJ3E1EA0JF****

Summary of Complaint

THE LARGE TOUCH SCREEN THAT CONTROLS A MAJORITY OF FUNCTIONS IN THE VEHICLE WILL TURN OFF RANDOMLY. THIS HAS HAPPENED MULTIPLE TIMES WHILE DRIVING ON A HIGHWAY. THIS IS INCREDIBLY DANGEROUS. I AM DRIVING AT 65MPH+ AMD ON A HIGHWAY AND HAVE NO VISIBILITY OF WHAT MY ACTUAL SPEED IS AS IT IS DISPLAYED ON THE TOUCH SCREEN. ADDITIONALLY, THE TURN SIGNALS ARE ALSO TURNED OFF WHEN THE SCREEN SHUTS OFF. I AM PUT INTO A VERY UNSAFE SITUATION WHERE I CANT USE MY TURN SIGNALS AND CANT VIEW MY SPEED. THIS IS NOT A SOLITARY INCIDENT - THIS HAS HAPPENED MULTIPLE TIMES.

Components: UNKNOWN OR OTHER

August 29, 2020
NHTSA ID Number: 11352115
Consumer Location: LAS VEGAS, NV
VIN: 5YJ3E1EA0JF****

Summary of Complaint

MY VEHICLE LIKE MANY OTHER MODEL 3S STARTING MYSTERIOUSLY OPENING THE WINDOW WHEN THE VEHICLE IS PARKED AND UNATTENDED. THIS HAPPENED 3 TIMES IN THE PAST FIVE DAYS. THIS LEAVES THE VEHICLE UNSECURED. THEY PHONE APP ALERTS ME THAT ONE OR MORE WINDOWS ARE NOT FULLY CLOSED. THERE ARE HUNDREDS OF COMPLAINTS OF THIS ON THE TESLA BLOG SITE. NO CURE OR ACTIONS HAVE BEEN TAKEN SO FAR. WHAT WOULD HAPPEN IF PARKED IN PUBLIC AREAS FOR A DAY OR TWO AND IF THERE WERE FOUL WEATHER OR THIEVES. THEY SHOULD FIX THIS. THE DATE SHOWN BELOW IS FOR THE LAST TIME.

Components: SUSPENSION

June 25, 2020
NHTSA ID Number: 11330948
Consumer Location: ROCKLIN, CA
VIN: 5YJ3E1EA0JF****

Summary of Complaint

CONTROL ARM, UPPER RH DAMAGED OR BROKEN. LOUD SQUEALING NOISE WHEN DRIVING AT LOWER SPEEDS 0-30 MPH. HAS GOTTEN INCREASINGLY WORSE THE PAST DAY OR SO. TESLA TECHNICIAN SET AN APPOINTMENT TO REPLACE AND SAID IT WAS A KNOWN DEFECTIVE PART FROM THE MANUFACTURING PROCESS. I AM SERIOUSLY CONCERNED ABOUT THE LH CONTROL ARM PART AND IF THAT NEEDS TO BE INSPECTED AND POTENTIALLY REPLACED. *TR

Components: SUSPENSION

November 01, 2019
NHTSA ID Number: 11290451
Consumer Location: Unknown
VIN: 5YJ3E1EA0JF****

Summary of Complaint

HERE IS A TESLA MODEL 3 IN THE SALVAGE YARD. HTTPS://WWW.COPART.COM/LOT/59959469/PHOTOS IT IS LISTED AS HAVING SUSPENSION DAMAGE. NO AIR-BAGS HAVE BEEN DEPLOYED AND DAMAGE TO THE BODYWORK IS ONLY SLIGHT. THE HEADLIGHTS HAVE NOT EVEN BEEN BROKEN. THE WHEEL IS SERIOUSLY WHOMPY. WHILST THE PHOTOGRAPHIC EVIDENCE IS NOT 100% PROOF IT DOES APPEAR THAT THIS FAILURE IS CONSISTENT WITH THE THE OTHER REPORTS OF THE ALLOY SUSPENSION PARTS SNAPPING FAR TOO EASILY. THE FACT THAT THE WHEEL AND TIRE ARE UNDAMAGED AND THERE BEING ONLY MINOR DAMAGE TO THE BODYWORK MAKE IT FAR MORE LIKELY THAT THIS IS ANOTHER CASE OF SELF-INFLICTED INJURY CAUSED BY FRAGILE SUSPENSION PARTS. THERE IS NO PAINT DAMAGE NOR ANY TRANSFER OF PAINT FROM ANOTHER VEHICLE. THE DAMAGE TO THE WHEEL WELL IS CONSISTENT WITH A DISRUPTED WHEEL WHOMPING AROUND AND BASHING THE WELL FROM THE INSIDE. I WOULD BE GRATIFIED IF YOU WOULD INVESTIGATE. THANK YOU. KEEF

Components: STRUCTURE UNKNOWN OR OTHER

July 09, 2019
NHTSA ID Number: 11265793
Consumer Location: CHICAGO, IL
VIN: 5YJ3E1EA0JF****

Summary of Complaint

I WAS INVOLVED IN A CAR CRASH WITH THE AUTOPILOT ACTIVATED. THE AUTOPILOT HAS A FLAW WHERE IT CANNOT DETECT WHEN A LARGE VEHICLE LIKE AN 18 WHEELER OR CEMENT TRUCK IN MERGING INTO THE LANE. IT SEES A LARGE GAP AND WHILE THE FRONT PART OF THE VEHICLE IS SLOWLY SNAKING INTO THE LANE IT STARTS TO ACCELERATE. I HIT THE SIDE OF A CEMENT TRUCK AND HAD 8K IN DAMAGES. I REACHED OUT TO TESLA WITHOUT ANY RESPONSE.

Components: POWER TRAIN

April 25, 2019
NHTSA ID Number: 11203866
Consumer Location: HUNTINGDON VALLEY, PA
VIN: 5YJ3E1EA0JF****

Summary of Complaint

VEHICLE HAS A "BRAKE HOLD" FEATURE. THIS FEATURE IS ENGAGED WHEN THE VEHICLE IS IN GEAR, STOPPED, AND THEN THE BRAKE PEDAL IS DEPRESSED AN ADDITIONAL DISTANCE. THIS FEATURE KEEPS THAT VEHICLE AT A STANDSTILL WITHOUT A NEED TO CONTINUE TO DEPRESS THE BRAKE PEDAL. PER THE INSTRUCTION MANUAL, BRAKE HOLD CAN BE RELEASED BY PRESSING THE ACCELERATOR, BRAKE, OR BY SHIFTING THE VEHICLE INTO "NEUTRAL". THE RIGHT STEERING COLUMN STALK, HOWEVER, CAN BE USED TO SWITCH THE VEHICLE FROM BRAKE HOLD INTO THE OPPOSITE TRAVEL DIRECTION (D TO R OR R TO D) BY MOVING THE STALK TO THAT SETTING. FOR EXAMPLE, A VEHICLE IN D WITH THE BRAKE HOLD ENGAGED, CAN BE SHIFTED INTO R BY MOVING THE RIGHT STALK FULLY UPWARD (TO THE "R" SETTING). THIS BEHAVIOR, I BELIEVE, SHOULD BE PROHIBITED UNLESS THE VEHICLE IS FIRST PLACED INTO "P" OR "N".

Components: STRUCTURE WHEELS

January 06, 2019
NHTSA ID Number: 11165870
Consumer Location: SAN MATEO, CA
VIN: 5YJ3E1EA0JF****

Summary of Complaint

THE BOTTOM FRONT UNDER PIECE COMPOSITE MATERIAL WHICH IS PART OF THE UNDER CARRIAGE SPONTANEOUSLY BROKE WHILE DRIVING ON THE FREEWAY IN THE RAIN. THERE ARE NUMEROUS REPORTS IN THE INTERNET OF THE COMPOSITE UNDER PIECES BREAKING FROM WATER OR MISSING/LOOSE BOLTS.

Components: STRUCTURE

January 06, 2019
NHTSA ID Number: 11165880
Consumer Location: SAN MATEO, CA
VIN: 5YJ3E1EA0JF****

Summary of Complaint

DRIVING AT 65 MPH ON INTERSTATE 80, IN CALIFORNIA NEAR BERKELEY, IN THE RAIN THE UNDER CARRIAGE BODY COVER WHICH APPEARS TO BE MADE OF SOME TYPE OF COMPOSITE MATERIAL RIPPED/TORE. NOTHING WAS HIT ON THE ROAD AND THERE HAVE BEEN MULTIPLE OWNERS THAT HAVE ALSO HAD ISSUES WITH THIS PART OF THE CAR RIPPING/TEARING/BREAKING DUE TO UNKNOWN REASONS. THERE ARE SPECULATIONS THAT IT IS WATER RELATED BUT IT SHOULD NOT BE BREAKING IN THE RAIN OR WITH WATER. AS WELL BECAUSE THE PART IS ON THE BOTTOM IT SHOULD NOT BE THAT FRAGILE THAT IT CAN TEAR/RIP/BREAK EASILY! I HAVE ATTACHED AN IMAGE BELOW OF THE UNDERSIDE WHEN I WAS ABLE TO GET BACK TO MY HOME. THIS PART IS INADEQUATELY PROTECTING THE BOTTOM OF THE CAR AND SHOULD BE RECALLED AND CHANGED.

Components: VEHICLE SPEED CONTROL ELECTRONIC STABILITY CONTROL SERVICE BRAKES

January 01, 2019
NHTSA ID Number: 11165284
Consumer Location: UNION CITY, CA
VIN: 5YJ3E1EA0JF****

Summary of Complaint

1. WE PICKED UP THE CAR ON DEC 30TH, FROM THE FREMONT FACTORY, THE CAR WAS NOT EVEN FULLY CHARGED, AND THERE WAS A MESSAGE ON THE CONSOLE SAYING, THAT, 'IT NEEDS A SOFTWARE UPGRADE.' WE WENT BACK INSIDE AND ASKED ONE OF THE SALES PEOPLE, HE SAID, 'THIS IS THE END OF THE YEAR, THE CARS ARE NOT COMING FULLY CHARGED, AND HE LAUGHED ABOUT THE SOFTWARE UPGRADE.' WE CAME HOME AND UPGRADED THE SOFTWARE. NO-ONE WENT OVER THE OPERATIONS OF THE CAR. 2. ON JAN 1ST, THE 30 DAY TRIAL FOR THE AUTOPILOT FEATURE POPPED UP ON THE CONSOLE, AND WE CLICKED YES. WE DECIDED TO TRY THE AUTO-TRIAL FEATURE IN THE EVENING FROM SANTA CRUZ TO OUR HOME. WE ENABLED THE AUTO-PILOT ON ROUTE 880, IT KEPT ASKING TO KEEP YOUR HANDS LIGHTLY ON THE STEERING WHEEL, WHILE THE HANDS WERE ON THE STEERING WHEEL AT ALL TIMES. AFTER MAYBE 10 MINUTES, IN THE CENTRE LINE, AT A SPEED OF 63 MPH, RED WARNING STARTED SAYING, 'THE CAR CAN NO LONGER AUTO STEER.' WE CANCELED THE AUTOPILOT, MANUALLY DROVE THE CAR. ON LOCAL STREET ON MOWRY AVENUE, BETWEEN 6:30 PM AND 7 PM, WHILE DRIVING, THE CAR IN FRONT OF US SLOWED DOWN, REMOVED THE FOOT FROM THE ACCELERATOR, CAR CONTINUE TO ACCELERATE, WHILE THE BRAKE PEDAL WAS PRESSED. NO COLLISION WARNING, AND CAR KEPT GOING UNTIL IT RAN INTO THE NEXT CAR AND STOPPED. WE PULLED OVER AND ASSESSED THE DAMAGE, OUR CAR HAS SMALL NICK ON THE CENTER OF THE BUMPER. 3. ARRIVED HOME, WITH ABOUT 80 MILES CHARGE LEFT. AFTER PLUGGING IN THE CHARGER, ABOUT 15 MINUTES LATER, MESSAGE ON THE PHONE CAME THAT CHARGING INTERRUPTED, AS IT HAS 78% OF CHARGE ON THE BATTERY. ADDITIONALLY, THESE ARE THE SOME OF THE OTHER CONCERNS, -RATTLING NOISE ON THE RIGHT SIDE DURING DRIVING -WHILE DRIVING SLOWLY AT ABOUT 5 MILES AN HOUR, THERE IS A BRAKE NOISE -THERE IS WIND LEAK ON BOTH FRONT WINDOWS AND DOORS. -RIGHT REAR SEAT BELT DOES NOT ALWAYS LOCK

Components: VEHICLE SPEED CONTROL

May 10, 2018
NHTSA ID Number: 11092830
Consumer Location: DOVER, DE
VIN: 5YJ3E1EA0JF****

Summary of Complaint

TL* THE CONTACT OWNS A 2018 TESLA MODEL 3. WHILE ATTEMPTING TO PARK THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE ACCELERATED RAPIDLY ON ITS OWN WITHOUT WARNING. AS A RESULT, THE VEHICLE DROVE OVER A CURB AND CRASHED INTO PART OF A STORE. THE FRONT END OF THE VEHICLE WAS DAMAGED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO THE CONTACT'S HOME. THE CONTACT NOTIFIED TESLA'S SERVICE CENTER AT (610) 407-7030, BUT THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT

Components: LANE DEPARTURE

May 17, 2020
NHTSA ID Number: 11440658
Consumer Location: PACIFIC PALISADES, CA
VIN: 5YJ3E1EAXJF****

Summary of Complaint

Tesla auto pilot does not stay in lane under certain conditions. On the freeway, it failed to recognize plastic reflective stanchions while driving on freeway interchange. The car was making left turn from 101 to 5 north. the car hit the stanchions while making the left turn. I took over the left turn as soon as the car hit the stanchion. The car did not recognize the stations because some stations were missing . The car can make very difficult left tuns on the freeway interchanges. It can make 270 degrees turns. It can make 90 degrees turn at 65 mph and slow down at the last minute to 45 and make the turn without any problem. But it does not recognize stanchion on a left turn. Another problem is AutoSteer in the streets. When passing through an intersection with no traffic , it steers in the Opposition direction lane.This happened about three times. The Autosteer does not recognize the lane in the intersection when the divider lines are missing or there are no other cars to use as a lane reference.

Components: FORWARD COLLISION AVOIDANCE

November 03, 2021
NHTSA ID Number: 11440459
Consumer Location: SAN RAMON, CA
VIN: 5YJ3E1EA1JF****

Summary of Complaint

Over the last several weeks there have been numerous phantom braking events when on autopilot. These seemingly happen out of nowhere, various conditions, and for no apparent reason. Some of the braking events are very light and others are harder. I estimate in the last 4-6 weeks I have 2-3 per week while commuting. One almost caused the person behind me to rear end me. I am on software version 2021.32.22 on a 2018 Model 3

Components: VEHICLE SPEED CONTROL FORWARD COLLISION AVOIDANCE

November 14, 2021
NHTSA ID Number: 11440466
Consumer Location: SAN JOSE, CA
VIN: 5YJ3E1EB2JF****

Summary of Complaint

Multiple "phantom braking" events while using Tesla's Auto Pilot system. Vehicle, while in Auto Pilot mode, will suddenly aggressively brake for no reason (no road hazards or other imminent dangers). Occurs about once every 50 miles driven with Auto Pilot on. The last incident occurred on 11/14/21

Components: VEHICLE SPEED CONTROL FORWARD COLLISION AVOIDANCE

November 08, 2021
NHTSA ID Number: 11440469
Consumer Location: MASON, OH
VIN: 5YJ3E1EB4JF****

Summary of Complaint

I was driving on interstate, using adaptive speed control but not autopilot. Middle lane. Car suddenly applied brakes. A car was ahead of me but not very close, there was no reason to apply brakes. Slowed down from 65 to 45 very fast, (seatbelt tightened) before I resumed acceleration myself. Lucky I wasn’t rear ended because traffic is usually heavy in that area. I had one passenger who was as surprised as I was. Yes, the car can be inspected. Not reported to Tesla. No warning messages, including didn’t make the loud sound Tesla makes with normal city driving if a car ahead is turning right and I start to accelerate before it has completely left the lane I am in. Tesla cameras are also not seeing cars traveling in my driver side blind spot. They used to show up on the screen but haven’t for months. Tesla cameras also do not see low flat bed trailers (such as empty car carriers) pulled by pickup trucks, common in Ohio. Screen shows the truck but does not show the trailer. I don’t use autopilot because of the blind spot issue, now I’m afraid to use cruise control too.

Components: FORWARD COLLISION AVOIDANCE

September 26, 2021
NHTSA ID Number: 11439713
Consumer Location: ORLANDO, FL
VIN: 5YJ3E1EA8JF****

Summary of Complaint

On enhanced auto pilot highway speeds, the vehicle suddenly breaks, also known as phantom breaking. Extremely dangerous! Tesla service notified, their response “software is in beta, with a recent software update addressing the matter”. 35,000 of driver miles experienced, the auto pilot is extremely glitchy. When the algorithm is to complicated the vehicle well transfer the liability back to the operator with little warning. Their vehicle safety claims are highly overstated. Software updates cannot keep up with outdated hardware.

Components: SUSPENSION

May 01, 2021
NHTSA ID Number: 11438767
Consumer Location: ATLANTA, GA
VIN: 5YJ3E1EA6JF****

Summary of Complaint

Every time I make a turn or go over a bump, there is a loud squeaky noise and the tire pressure goes down from 44 to 36 psi. Even when driving straight without anything like a stop or a bump, the squeaky noises happens. The noise comes from the front passenger side.

Components: ELECTRICAL SYSTEM

August 01, 2021
NHTSA ID Number: 11438307
Consumer Location: MERRITT ISLAND, FL
VIN: 5YJ3E1EB6JF****

Summary of Complaint

Car backup camera has been unavailable for use for months. Originally the issue was intermittent and only happened after Tesla alarm system active so Tesla service could not reproduce issue at dealer. They had me perform full factory reset and now issue is constant. Tesla has been unable to fix the issue stating that it is a software problem and engineers will need to create a software patch to correct. Unable to see safely out of back window to backup creating hazardous condition every time car is put into reverse. Have already taken car in for service, performed complete factory software reset, and uploaded all new software per Tesla instructions. They claim there is no fix for my backup camera so I am driving a car with no ability to see when I am in reverse.

Components: ELECTRICAL SYSTEM FUEL/PROPULSION SYSTEM

November 18, 2018
NHTSA ID Number: 11437904
Consumer Location: RENO, NV
VIN: 5YJ3E1EB1JF****

Summary of Complaint

Power Conversion System was defective when car brand new and replaced under 50k mile warranty. Now out of 50k mile warranty and Power Conversion System is failing again. Manufacturer service center says this item is customer pay and is just a defective item that is out of warranty for the 1-year replacement warranty, and refuses to cover this repair under the battery warranty where the Power Conversion System is located. Service center states there is nothing the customer did wrong or could do to cause this problem, acknowleges it is a defective part, and insists it is customer pay with no indication of an updated part. What happens when the Power Conversion System fails is the car is stranded and cannot recharge or operate its safety systems. This should be a recall item if it was updated to a newer part correcting defective design. The manufacturer should replace this high voltage and core functionality of the vehicle under its battery warranty where the part is located. It would be highly dangerous for the vehicle owner to replace this part and requires specialist tools to diagnose and replace or repair.

Components: UNKNOWN OR OTHER

October 21, 2021
NHTSA ID Number: 11437608
Consumer Location: Unknown
VIN: 5YJ3E1EA4JF****

Summary of Complaint

car caught on fire drove aobut 10 min in the morning average speed was about 10-20mph start smog and car doesn't work anything i got out of the car when smog getting bigger and started burn

Components: EXTERIOR LIGHTING

September 24, 2021
NHTSA ID Number: 11434278
Consumer Location: Unknown
VIN: 5yj3e1ea6jf****

Summary of Complaint

In a heavy Florida rain this afternoon about 3:30pm EDT I noticed my automatic headlight with windshield wiper function was inop. The lights normally go on with windshield wipers in the past. Upon investigation Tesla has removed this function at least on Model 3 and Y cars for some regulatory reason. It is unsafe to have to go to the touch screen to turn on headlights in this situation. Owners are complaining on forums but i think more drastic action is required.

Components: LANE DEPARTURE

September 16, 2021
NHTSA ID Number: 11434008
Consumer Location: WESTMINSTER, CO
VIN: 5YJ3E1EB6JF****

Summary of Complaint

The contact owns a 2018 Tesla Model 3. The contact stated while driving at 40 MPH in auto-pilot, the vehicle inadvertently veered into the left turn lane but continued straight into oncoming traffic. The contact stated that the vehicle collided head-on with the other vehicle. The contact was unaware of any warning lights or audio warnings. The contact stated that the front driver side and the knee air bags deployed. The contact stated that he sustained chest injures and a scrape on the right wrist and left knee. The contact declined transportation by ambulance so no medical attention was required. The contact stated that the other driver was complaining of pain but also denied transportation by ambulance but informed the contact that she would seek medical attention later. Both divers were seen on the scene by emergency personal. The contact stated that a police report was filed. The vehicle was towed to an impound lot. The vehicle failure cause was not diagnosed or repaired. The contact was awaiting to hear from the insurance company to determine if the vehicle would be a total loss. The manufacturer was made aware of the failure. The contact inquired of the Event Data Recorder (EDR) information from the manufacturer, however, was informed that it would take several weeks for that information to be retrieved and provided. The failure mileage was approximately 16,115.

Components: SUSPENSION

August 27, 2021
NHTSA ID Number: 11431995
Consumer Location: HENDERSON, NV
VIN: 5YJ3E1EB6JF****

Summary of Complaint

Driver front lower control arm bolt backed themselves out

Components: FORWARD COLLISION AVOIDANCE LANE DEPARTURE

September 01, 2021
NHTSA ID Number: 11431479
Consumer Location: LAKE FOREST PARK, WA
VIN: 5YJ3E1EB9JF****

Summary of Complaint

The Tesla Model 3 manual is unclear on what situations it is appropriate to use various ADAS functions of the car. For instance, on page 86, it says to never use autosteer on city streets or construction zones. Then on page 87 it says "if you choose to use it on residential roads" which should never be acceptable. Then, on page 94, it discusses the use of Traffic Light and Stop Sign control, and how the vehicle will detect and stop for these controls when using autosteer. These are controls which only exist on city streets. It is impossible to utilize this advertised feature while obeying the manual's other limitations. The same conflicts exist in areas such as page 87, where it first says that the vehicle may steer out of a lane to avoid an object, but then immediately warns that that the car will not do this in the very next paragraph. Page 93 warns you to "be ready to assist" as approaching construction zones, not to disable AP like the warning on page 86 requires. With inconsistencies in the manual such as these, it is expected that a user would be confused as to what the capabilities and limitations of the system are, posing a safety hazard. Additionally, the vehicle is capable of enforcing these warnings itself. As described on page 87, the vehicle is aware of the road type it is currently on. Rather than expecting the user to not use it on prohibited city streets, the system should enforce this limitation if it is one the manufacturer actually expects the user to obey.

Components: VEHICLE SPEED CONTROL SERVICE BRAKES

August 31, 2021
NHTSA ID Number: 11431424
Consumer Location: SAN FRANCISCO, CA
VIN: 5YJ3E1EA4JF****

Summary of Complaint

Car was totaled after uncontrollable acceleration. Air bags were deployed

Components: AIR BAGS

August 10, 2021
NHTSA ID Number: 11430672
Consumer Location: SUNNYVALE, CA
VIN: 5YJ3E1EA3JF****

Summary of Complaint

Had an alert show up: Front Passenger safety restraint system fault | Contact Tesla Service First time was in July 20, 2020; Tesla service added a part under warranty: SERVICE KIT - OCS REWORK(1479982-00-C) Second time was on August 10, 2021; Tesla service wanted to replace the whole seat out of warranty: NA-M3 PASS SEAT ASSY LHD RH PRM PUR BLK No Lumbar(7654324-01-D)

Components: ELECTRICAL SYSTEM VEHICLE SPEED CONTROL FORWARD COLLISION AVOIDANCE

July 29, 2021
NHTSA ID Number: 11430202
Consumer Location: SAN JOSE, CA
VIN: 5YJ3E1EA4JF****

Summary of Complaint

Within the first day, my 2018 Tesla Model 3 lost all instruments, safety indicators, and touchscreen controls while driving on the freeway. The car did this *multiple* times, without warning. Each incident lasted several minutes. It was alarming, and there was no way to tell what systems in the car were working (such as automatic emergency braking or cruise control), and no way to change settings, or even know if the turn signals were working as I tried to exit the highway. The Model 3 has only one screen where everything (including basic instruments) is displayed and most controls are accessed. When the screen freezes, we lose access to basics like speedometer, collision safety or system failure warnings or even speedometer readings, as well as control of headlights, wipers, climate control, lock / unlock, navigation, and many other essential functions. During these failures, we do not know what if any safety systems are still operating. Typically when this problem occurs, the screen "freezes" while driving, without warning or any indication of trouble. The screen remains unresponsive for a lengthy period (typically minutes) until the screen goes completely black for a time, and then eventually a Tesla logo appears, followed by instruments and controls gradually being restored. The car was delivered from the factory to my home in this state, with other obvious defects—Tesla did not permit us to test-drive it. The next night a Tesla technician saw the failure happening in real time, through Tesla's remote diagnostics. He said the car was probably not safe to drive. I asked to return the car under Tesla's satisfaction policy, and he agreed to start the refund process. Tesla refused to take the car back, and the car has continued to exhibit these failures. This has been happening since the car was delivered in October of 2018.

Components: VEHICLE SPEED CONTROL

April 13, 2021
NHTSA ID Number: 11429394
Consumer Location: SEATTLE, WA
VIN: 5YJ3E1EB9JF****

Summary of Complaint

When driving on 1-5, which is The major Expressway connecting San Diego all the way to The Canadian border near Bellingham on a number of occasions when I have had the driving assistance system on, the car has suddenly and rapidly slowed down when there is a gentle incline. This is not a a gradual slowdown but one that is rapid, and one that requires me to push the accelerator so that I am not endangering the occupant of the car behind me,( the car has never come to a complete standstill) this in spite of there being no cars in front. Further this occurs at multiple speeds. This has occurred on a National expressway and as you can imagine there are no steep inclines on 1-5. I read yesterday that there is an investigation on Tesla’s autopilot system and as much as I am appreciative of technology, glitches such as this can be life threatening and my hope is you investigate this feature of Tesla’s autopilot system as well. Please note that the date I wrote below is a random date as this has occurred multiple times. And further, the car did not give me any warning of a malfunctioning component.

Components: LANE DEPARTURE FORWARD COLLISION AVOIDANCE

August 16, 2021
NHTSA ID Number: 11429342
Consumer Location: WALNUT CREEK, CA
VIN: 5YJ3E1EA9JF****

Summary of Complaint

I bought the standard autopilot for 2 model 3sI find it highly useful. It keeps me in the middle of my lane. Warns me with loud signal and bright red car marking of cars in my blind spot if it is dangerous to change lanes. Allows me to see clearly all cars around me. It will not allow me to drive without my hands putting active pressure on the steering wheel. I feel that it makes driving much much safer. Driver still needs to pay attention with active pressure on steering wheel.I drive 30,000 miles per year. I paid $3000 extra to buy the autopilot after not having it for the first 6 months. It was well worth the cost.Should be a standard feature on all new cars!!! My wife who drives my other model 3 has had the same experience.

Components: SUSPENSION WHEELS

July 22, 2021
NHTSA ID Number: 11428944
Consumer Location: WALNUT CREEK, CA
VIN: 5YJ3E1EB4JF****

Summary of Complaint

Bolt that held holds the control and subframe came loosened over time. Tesla is saying it is my fault but there are multiple people with the same issue on the internet. https://insideevs.com/news/509767/tesla-model3-control-arm-fix/ https://insideevs.com/news/438005/upper-control-arm-chronic-defect-model-3/ https://teslamotorsclub.com/tmc/threads/suspension-rattling-sound-turned-out-to-be-a-loose-bolt.185958/ https://teslaownersonline.com/threads/suspension-bolt-not-torqued-tesla-roadside-a-joke.15115/ https://www.insideevsforum.com/community/index.php?threads/another-extremely-poor-tesla-model-3-quality-and-experience.8247/

Components: ELECTRICAL SYSTEM STRUCTURE

August 08, 2021
NHTSA ID Number: 11428766
Consumer Location: CARLSBAD, CA
VIN: 5YJ3E1EA1JF****

Summary of Complaint

The 12V auxiliary battery failed around 6:45pm PST on Aug. 8, 2021, causing the car to be unresponsive - Tesla acknowledged this. There was no warning prior to the battery failure. The driver (my wife) was trapped in the car because the electronic door latch would not open and the windows would not retract. My wife was panicked, crying and kicking at the window. I had to break the window to get her out. Tesla replaced the 12V battery as an item under warranty. They believe that I/we should have know about the manual door release to avoid breaking the window. This manual release is unmarked and inconspicuous. Tesla claims that the manual door release is described in the car's user manual; however, the car's user manual is electronic (no hard copy provided) and was not accessible because the car was unresponsive. The user manual can only be accessed from the car's display screen. There is no telephone number to call a Tesla representative and no way to access the user manual via the iPhone application. I had no choice but to break the window. Tesla is aware that their 12V batteries are failing prematurely and are not doing anything to prevent drivers from being trapped inside vehicles. The tow truck driver said he picked up four Tesla cars on Aug 9th for the same battery issue. I spoke to multiple other Tesla owners and none were aware of the manual door release. This includes one of my neighbors who received his Tesla a few months ago. It was not explained during the delivery process. The driver must rely on an electronic user's manual that can only be accessed when the car is operational. The faulty battery creates a condition that renders the car non-operational, so the contents of the user manual are irrelevant. Furthermore, the unmarked door release is an insufficient safety feature. Airplanes, buses, trains all have emergency exits marked. Apparently Tesla chose not to do this. Tesla created an unsafe situation where people can be trapped.

Components: SEAT BELTS

July 28, 2021
NHTSA ID Number: 11427825
Consumer Location: WESTON, FL
VIN: 5yj3e1ea8jf****

Summary of Complaint

I hadn't used the middle seat belt for a couple years. When I had a visitor I tried to use the middle belt, and it pulled right out if the seat. Upon further inspection I found that the back seat (drivers side) latch was also not connected to the vehicle and was only being held in place by the seat cushion. This was only apparent if you lifted up the rear seat cushion. My 5 year old daughter had been riding in this seat for tens of thousands of miles, and had we been in an accident she would have had no protection. I cannot be sure if the belt was never installed at the factory, or was removed during service and not reinstalled by a negligent technician, but a quick Google search showed that I wasn't the only person with this issue. Consumer stated vehicle has been repaired.

Components: SUSPENSION

December 13, 2020
NHTSA ID Number: 11427390
Consumer Location: MOUNTAIN VIEW, CA
VIN: 5YJ3E1EA2JF****

Summary of Complaint

Approximately two months before the incident, I started having occasional clicks/clunks/creaking noises when turning the steering wheel at low speeds. By the time I got an appointment and took it to a Tesla service center (Nov 4, 2020), they couldn't reproduce and didn't care to check the suspension beyond a test drive. The noise gets worse, and I schedule another appointment for Dec 16, 2020. During this time, the noise gets even worse, and the car suffers from occasional suspension vibration & shaking. Additionally, the symptoms start to manifest at higher and higher speeds. On Dec 13, 2020, the entire front suspension started to shake at around 35 mph which continued for ~10 seconds until I slowed down. This was just as I left home. I pull over and see the bolts attaching the lower control arm to the subframe on the front passenger side completely loose. Photos attached. If the front suspension had detached where there was more traffic and/or at higher speeds, I could have been in a terrible accident.

Components: UNKNOWN OR OTHER

July 23, 2021
NHTSA ID Number: 11426173
Consumer Location: YORBA LINDA, CA
VIN: 5YJ3E1EB0JF****

Summary of Complaint

The AC system seems to build up moisture in the evaporator or filter every year, and an unbearable smell eventually occurs every time the AC turns on (usually in the warm summer months). While tesla does say they recommend AC system maintenance (cleaning and filter replacement) every two years, the smell should not be the trigger or a symptom. I actually had my car serviced last year for this and paid $180, and the smell is already coming back almost exactly one year later. They are saying this is not a defect, it is something that i will have to pay for each time it occurs.

Components: UNKNOWN OR OTHER FORWARD COLLISION AVOIDANCE

June 27, 2021
NHTSA ID Number: 11424278
Consumer Location: MONROE, NY
VIN: 5YJ3E1EB1JF****

Summary of Complaint

https://youtu.be/Q74d_rK5aKk Please find the above YouTube link that has the front camera video at the time crash. Issues: ======= 1.) Tesla auto emergency brake didn't alert or stop. 2.) Obstacle awareness didn't alert or stop the vehicle 3.) Lane keeping assistant didn't alert/warn. All autopilot basic safety settings were enabled.

Components: UNKNOWN OR OTHER

June 24, 2021
NHTSA ID Number: 11422239
Consumer Location: FONTANA, CA
VIN: 5YJ3E1EB3JF****

Summary of Complaint

Computer Box, chip or BRAIN OF THE CAR THAT CONTROLS EVERYTHING. We bought the car in palm spring Tesla Brand New & paid in full amt.. After 5 MONTHS, GLITCH & BLACK SCREEN IS ONE OF THE MANY PROBLEMS. I brought my car to Tesla & told then personally the GLITCH & BLACK SCREEN problem & they said they will RECORD IT IN THEIR SYSTEM. THIS HAPPENED SEVERAL TIMES WITHIN 2YRS OWNING THE CAR. Every time I brought my car to Tesla I always tell TESLA TO CHECK THE BLACK SCREEN & GLITCHING that always happen. All they said IT'S A MINOR PROBLEM JUST REBOOT IT. Sometimes the car SHUTOFF AUTOMATICALLY WITHOUT A WARNING & COME BACK AFTER 10 MINS. TWICE HAPPENED WHEN I WAS DRIVING HIGHWAY 10 IN CA THE CAR SHUTOFF & ALL WENT GONE, NO HAZARD LIGHT, NO LEFT & RIGHT TURN SIGNAL LIGHT, NO BREAK LIGHT, NO HEADLIGHT & BLACK SCREEN APPEARED, MORE.ON JUNE 21, 2021 IT HAPPENED AGAIN WHILE I WAS DRIVING. I was SCARED & I drove my car to the nearest service center in Rancho Cucamonga when it happened. They checked the car & THE PROBLEM WAS COMPUTER OF THE CAR. They told me my car was over 50K MILES & is out of warranty & I have to PAY OUT of POCKET. They told me my car history DOESN'T show record in their system reporting black screen or glitch & they WANT AT LEAST AN EVIDENCE that I SUBMITTED A REPORT to Tesla. I looked at my phone & I FOUND AN EVIDENCE WITH A VIDEO REPORTING TO TESLA BY EMAIL. After they saw STILL DENYING ALWAYS GIVING ME THE RUN AROUND. UNTIL THE MANAGER IN RANCHO CUCAMONGA TOLD ME IF I WILL NOT AGREE TO FIX MY CAR AND PAY OUT OF POCKET, THEY WILL RELEASE THE CAR WITHOUT FIXING IT & THEY WILL TAKE BACK MY RENTAL CAR. HAVING ME DRIVE MY CAR TO HOME WITHOUT BREAK LIGHT,.HEADLIGHT, TURN SIGNAL LIGHTS, HAZARD LIGHT, BLACK SCREEN & MORE. TESLA PALM SPRING DENIED & Rancho Cucamonga WILL NOT FIX IF I WILL NOT PAY OUT OF POCKET. EVEN MY BUG REPORT THEY TOLD ME THEY DIDN'T SEE MY REPORT. I HAVE NO CHOICE, I ended up paying $2k plus to fix the computer box that controls the car.

Components: ELECTRICAL SYSTEM

October 01, 2020
NHTSA ID Number: 11420547
Consumer Location: LOUISVILLE, KY
VIN: 5YJ3E1EB8JF****

Summary of Complaint

The contact owns a 2018 Tesla Model 3. The contact stated while using driving and with the Full self-driving feature activated, the vehicle nearly crashed into other parked vehicles. The contact stated that there was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 21,389.

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