|Dynamic Head Restraints||Not Available|
|Head Restraint||Driver, Front Passenger, Rear Seat|
|Advanced Belt Feature||Standard|
|Adjustable Upper Belt Anchorage||Driver, Front Passenger|
|Seat Belt Reminder System||Driver, Front Passenger, Rear Seat|
|Frontal Air Bag||Driver, Front Passenger|
|Curtain||Driver, Front Passenger, Rear Seat|
|Torso/Pelvis||Driver, Front Passenger|
|Knee||Driver, Front Passenger|
|Additional Air Bags||Not Available|
|Meets Side Air Bag Out-of-Position Requirements||Yes|
|LATCH Locations||Rear Seat|
|Safety Power Windows (Anti-Pinch)||Standard|
|Safety Power Windows (Anti-Pinch) locations||Driver, Front Passenger, Rear Seat|
|NHTSA ID Number:||11437608|
car caught on fire drove aobut 10 min in the morning average speed was about 10-20mph start smog and car doesn't work anything i got out of the car when smog getting bigger and started burn
|NHTSA ID Number:||11431424|
|Consumer Location:||SAN FRANCISCO, CA|
Car was totaled after uncontrollable acceleration. Air bags were deployed
|NHTSA ID Number:||11430202|
|Consumer Location:||SAN JOSE, CA|
Within the first day, my 2018 Tesla Model 3 lost all instruments, safety indicators, and touchscreen controls while driving on the freeway. The car did this *multiple* times, without warning. Each incident lasted several minutes. It was alarming, and there was no way to tell what systems in the car were working (such as automatic emergency braking or cruise control), and no way to change settings, or even know if the turn signals were working as I tried to exit the highway. The Model 3 has only one screen where everything (including basic instruments) is displayed and most controls are accessed. When the screen freezes, we lose access to basics like speedometer, collision safety or system failure warnings or even speedometer readings, as well as control of headlights, wipers, climate control, lock / unlock, navigation, and many other essential functions. During these failures, we do not know what if any safety systems are still operating. Typically when this problem occurs, the screen "freezes" while driving, without warning or any indication of trouble. The screen remains unresponsive for a lengthy period (typically minutes) until the screen goes completely black for a time, and then eventually a Tesla logo appears, followed by instruments and controls gradually being restored. The car was delivered from the factory to my home in this state, with other obvious defects—Tesla did not permit us to test-drive it. The next night a Tesla technician saw the failure happening in real time, through Tesla's remote diagnostics. He said the car was probably not safe to drive. I asked to return the car under Tesla's satisfaction policy, and he agreed to start the refund process. Tesla refused to take the car back, and the car has continued to exhibit these failures. This has been happening since the car was delivered in October of 2018.
|NHTSA ID Number:||11408379|
|Consumer Location:||DANA POINT, CA|
DURING LOW SPEED, BOLTS BECAME LOOSE AND COMPLETELY DROPPED OUT OF LOWER CONTROL ARM CAUSING ONE WHEEL TO VEER TO THE RIGHT. VERY CONCERNING THAT CRITICAL STEERING COMPONENTS DO NOT HAVE A CASTLE NUT AND COTTER PIN, IF THIS WOULD HAVE BEEN HIGH-SPEED THERE COULD HAVE BEEN LOSS OF LIFE. TESLA IS FAILING TO ADDRESS CONCERNS OF SAFETY, THERE ARE NUMEROUS OTHER REPORTS OF THESE BOLTS COMING LOOSE.*DT Consumer concerned about the noise and vibration while driving and brought the car in for inspection on 9/1/20 to a Tesla dealer. Dealer stated rim was bent which caused the vibration and the bolts became loose after an impact with a speed bump. Consumer having a hard time understanding how low speed impact could cause a grade 8 bolt to become loose.
|NHTSA ID Number:||11397359|
|Consumer Location:||SAN JOSE, CA|
CAR FREQUENTLY FAILS TO UNLOCK, OR TO SHUT DOWN. HAVE REPORTED THIS DOZENS OF TIMES TO TESLA WHO HAS FAILED TO ACKNOWLEDGE OR FIX THE ISSUE. WHEN LEAVING, THE CAR WILL SOMETIMES SIT WITH ALL SYSTEMS RUNNING, DOORS UNLOCKED, READY TO BE DRIVEN AWAY. WHEN TRYING TO ENTER, IT FREQUENTLY WILL NOT UNLOCK AS CLAIMED. WE CANNOT DEPEND ON THE CAR TO UNLOCK IF WE WERE IN ANY KIND OF RUSH OR DANGER. PICTURE BELOW SHOWS THE CAR REFUSING TO UNLOCK AS CLAIMED VIA THE APP, WHICH IS THE "MAIN" WAY TO UNLOCK A MODEL 3. "KEYLESS ENTRY" IS TERRIBLY UNRELIABLE, AND OFTEN REQUIRES GETTING OUT THE BACKUP CARDKEY AND TRYING TO MANUALLY UNLOCK THE CAR.
|NHTSA ID Number:||11376861|
|Consumer Location:||SEYMOUR, CT|
I AM HAVING ISSUES TWICE IN 2 YEARS MY UPPER CONTROL ARM IS MAKING VERY BAD NOISE WHILE DRIVING THEN GET IT REPLACED THEN FROM RIGHT SIDE FAILED AGAIN AND KEEP MAKING NOISE WHILE DRIVING THEN I GOT THIS REPLACED. I NEVER HAD THIS TYPE OF ISSUES BEFORE IN LAST 30 YEARS FOR NEW CARS. ONCE IT HAPPENED AT 15,000 MILES THEN AGAIN AROUND 35,000 MILES. NOW MAY BE SOON AGAIN. THANKS ANIL
|NHTSA ID Number:||11351734|
SORRY TO TROUBLE YOU AGAIN ...BUT.. HERE IS A MODEL 3 IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37236422?ROWNUMBER=9 THE SUSPENSION FELL OFF AND IT'S LYING ON THE GROUND. HAVE A LOOK PLEASE. THIS IS NOT GOOD. NOT GOOD AT ALL. THANK YOU. KEEF
|NHTSA ID Number:||11329737|
|Consumer Location:||WINDERMERE, FL|
MY TESLA MODEL 3 HAS AN ISSUE KNOW AS PHANTOM TOUCH, WHICH, BASED ON THE TESLA FORMS IS NOT A PROBLEM THAT IS UNIQUE TO ME, BUT IT OCCURS WITH MANY EARLY PRODUCTION MODEL 3S. ACCORDING TO THE DISCUSSIONS IN TESLA FORUMS, PHANTOM TOUCH IS A HARDWARE PROBLEM THAT IS RESOLVED BY REPLACING THE TOUCH SCREEN. PHANTOM TOUCH HAS HAPPENED TO ME THREE TIMES, THE FIRST TWO WERE WHEN I FIRST GOT IN THE CAR, AND I JUST REBOOTED THE SYSTEM BEFORE DRIVING. THE THIRD TIME IT HAPPENED WHILE MY WIFE WAS DRIVING AND IT CREATED A POTENTIALLY DANGEROUS SITUATION. THE SCREEN PICKS UP PHANTOM SIGNALS AND STARTS CHANGING THINGS LIKE RADIO VOLUME AND CHANNELS, HVAC SETTINGS ETC. BASED ON MY EXPERIENCE, IT ALSO TURNS ON AN OFF WIPERS AND HEADLIGHTS. IT WAS A GOOD THING WHEN IT HAPPENED WHILE DRIVING IT WAS DAYLIGHT WITH NO RAIN, IF IT WERE DARK OR RAINING IT COULD HAVE EASILY CAUSED AN ACCIDENT. BASED ON THE MESSAGES ON THE SCREEN IT SEEMS THAT THE CAMERA AND OTHER SAFETY SYSTEMS MAY HAVE ALSO BEEN DISABLED BY PHANTOM TOUCH, AND ONE OF THE SCREENS THAT APPEARED WHILE IT WAS GOING CRAZY WAS TO CHANGE THE SPEED OF THE VEHICLE WHILE ON CRUISE CONTROL. I GAVE TESLA THE DATE AND TIME OF THE LAST PROBLEM, NOTING THAT IT OCCURRED ON JUNE 16 AT 11 AM PLUS OR MINUS 10 MINUTES. I WAS SURPRISED WHEN THEY SAID A REPAIR COULD NOT BE MADE UNLESS I WAS MORE EXACT WITH THE TIME OF THE ISSUE SO LOGS COULD BE REVIEWED, AND I NEEDED TO DOCUMENT THE OCCURRENCE BY MY TAKING A PICTURE OF THE SCREEN 'GOING WILD' (I GUESS WHILE DRIVING). I FEEL THAT MY JUST REPORTING THAT I HAD THE ISSUE, AND THAT IT CREATED A POTENTIALLY DANGEROUS SITUATION, SHOULD HAVE BEEN SUFFICIENT TO HAVE TESLA FIX THE PROBLEM. I GUESS TESLA IS WAITING FOR SOME ACCIDENTS TO OCCUR BEFORE ADMITTING IT NEEDS TO BE ADDRESSED. *TR
|NHTSA ID Number:||11297507|
|Consumer Location:||SOUTH PASADENA, CA|
ON 11/28/19 AT AROUND 5:30-6:00AM, WHILE DRIVING ON THE 5 SOUTH FREEWAY NEAR THE ATLANTIC AVE OFF RAMP, THE CAR SWERVED TO THE RIGHT ON ITS OWN. I COULD NOT CONTROL THE CAR'IT HAD A MIND OF ITS OWN. THE BRAKES AND STEERING WHEEL DID NOT RESPOND TO ME. I DON'T KNOW WHAT HAPPENED. I DON'T KNOW IF THE SIDE CAMERA THOUGHT THE SUV WAS VEERING INTO MY LANE BECAUSE THE RAIN DISTORTED ITS VIEW OR WHAT BUT IT WAS VERY SCARY. IT WAS AS IF THE CAR WAS DRIVING ITSELF EVEN THOUGH AUTOPILOT WAS NOT ON. I COULD NOT RIGHT THE CAR AFTER THE INITIAL SWERVE, IT KEPT ON GOING, HEADING TOWARDS THE EXIT BUT ENDED UP GOING OVER AN EMBANKMENT, HEADING STRAIGHT FOR A TREE BEFORE TURNING AND SIDESWIPING IT AND COMING TO A STOP. THANK GOODNESS NO ONE WAS HURT. IT WAS STILL DARK AND IT WAS RAINING BUT NOT POURING. THE FREEWAY WAS EMPTY. I WAS IN THE 3RD LANE AND THERE WAS A BLACK SUV RIGHT NEXT TO ME IN THE LANE #2. I DID NOT SEE IT VEER INTO ME; WE WERE BOTH GOING ABOUT 70MPH IN OUR OWN LANES. I HAD BOTH HANDS ON THE WHEEL, NO MUSIC WAS PLAYING AND AUTOPILOT WAS NOT ON'THOUGH NAVIGATION ON AUTOPILOT WAS ACTIVATED. I CONTACTED TESLA RIGHT AWAY AND THEY TEXTED THAT THE INCIDENT TEAM AND ENGINEERING TEAM WERE LOOKING INTO IT, DOWNLOADING THE DATA (I DID NOT HAVE A USB SO I DON'T HAVE ANY RECORDING OF ANYTHING). SO FAR, I HAVE NOT HEARD BACK FROM THESE TESLA TEAMS AND MY CAR STILL HAS COLLISION DAMAGE AS THE TESLA REP I SPOKE WITH ADVISED ME TO WAIT ON THE FINDINGS AND NOT TO CONTACT MY INSURANCE COMPANY IN CASE THEY FIND TESLA'S AT FAULT. TESLA SERVICE CENTER DID CHECK OUT MY CAR ON 12/2/19 AND RELEASED IT TO ME, DEEMING THAT IT WAS SAFE TO DRIVE. I HAVE NOT DRIVEN THE CAR IN THE RAIN WHILE IT'S DARK SINCE. I'VE JUST RECENTLY REALIZED THAT YOUR DEPARTMENT INVESTIGATES THESE TYPES OF INCIDENTS AND THOUGHT I SHOULD REACH OUT.
|NHTSA ID Number:||11440658|
|Consumer Location:||PACIFIC PALISADES, CA|
Tesla auto pilot does not stay in lane under certain conditions. On the freeway, it failed to recognize plastic reflective stanchions while driving on freeway interchange. The car was making left turn from 101 to 5 north. the car hit the stanchions while making the left turn. I took over the left turn as soon as the car hit the stanchion. The car did not recognize the stations because some stations were missing . The car can make very difficult left tuns on the freeway interchanges. It can make 270 degrees turns. It can make 90 degrees turn at 65 mph and slow down at the last minute to 45 and make the turn without any problem. But it does not recognize stanchion on a left turn. Another problem is AutoSteer in the streets. When passing through an intersection with no traffic , it steers in the Opposition direction lane.This happened about three times. The Autosteer does not recognize the lane in the intersection when the divider lines are missing or there are no other cars to use as a lane reference.
|NHTSA ID Number:||11440459|
|Consumer Location:||SAN RAMON, CA|
Over the last several weeks there have been numerous phantom braking events when on autopilot. These seemingly happen out of nowhere, various conditions, and for no apparent reason. Some of the braking events are very light and others are harder. I estimate in the last 4-6 weeks I have 2-3 per week while commuting. One almost caused the person behind me to rear end me. I am on software version 2021.32.22 on a 2018 Model 3
|NHTSA ID Number:||11440466|
|Consumer Location:||SAN JOSE, CA|
Multiple "phantom braking" events while using Tesla's Auto Pilot system. Vehicle, while in Auto Pilot mode, will suddenly aggressively brake for no reason (no road hazards or other imminent dangers). Occurs about once every 50 miles driven with Auto Pilot on. The last incident occurred on 11/14/21
|NHTSA ID Number:||11440469|
|Consumer Location:||MASON, OH|
I was driving on interstate, using adaptive speed control but not autopilot. Middle lane. Car suddenly applied brakes. A car was ahead of me but not very close, there was no reason to apply brakes. Slowed down from 65 to 45 very fast, (seatbelt tightened) before I resumed acceleration myself. Lucky I wasn’t rear ended because traffic is usually heavy in that area. I had one passenger who was as surprised as I was. Yes, the car can be inspected. Not reported to Tesla. No warning messages, including didn’t make the loud sound Tesla makes with normal city driving if a car ahead is turning right and I start to accelerate before it has completely left the lane I am in. Tesla cameras are also not seeing cars traveling in my driver side blind spot. They used to show up on the screen but haven’t for months. Tesla cameras also do not see low flat bed trailers (such as empty car carriers) pulled by pickup trucks, common in Ohio. Screen shows the truck but does not show the trailer. I don’t use autopilot because of the blind spot issue, now I’m afraid to use cruise control too.
|NHTSA ID Number:||11439713|
|Consumer Location:||ORLANDO, FL|
On enhanced auto pilot highway speeds, the vehicle suddenly breaks, also known as phantom breaking. Extremely dangerous! Tesla service notified, their response “software is in beta, with a recent software update addressing the matter”. 35,000 of driver miles experienced, the auto pilot is extremely glitchy. When the algorithm is to complicated the vehicle well transfer the liability back to the operator with little warning. Their vehicle safety claims are highly overstated. Software updates cannot keep up with outdated hardware.
|NHTSA ID Number:||11438767|
|Consumer Location:||ATLANTA, GA|
Every time I make a turn or go over a bump, there is a loud squeaky noise and the tire pressure goes down from 44 to 36 psi. Even when driving straight without anything like a stop or a bump, the squeaky noises happens. The noise comes from the front passenger side.
|NHTSA ID Number:||11438307|
|Consumer Location:||MERRITT ISLAND, FL|
Car backup camera has been unavailable for use for months. Originally the issue was intermittent and only happened after Tesla alarm system active so Tesla service could not reproduce issue at dealer. They had me perform full factory reset and now issue is constant. Tesla has been unable to fix the issue stating that it is a software problem and engineers will need to create a software patch to correct. Unable to see safely out of back window to backup creating hazardous condition every time car is put into reverse. Have already taken car in for service, performed complete factory software reset, and uploaded all new software per Tesla instructions. They claim there is no fix for my backup camera so I am driving a car with no ability to see when I am in reverse.
|NHTSA ID Number:||11437904|
|Consumer Location:||RENO, NV|
Power Conversion System was defective when car brand new and replaced under 50k mile warranty. Now out of 50k mile warranty and Power Conversion System is failing again. Manufacturer service center says this item is customer pay and is just a defective item that is out of warranty for the 1-year replacement warranty, and refuses to cover this repair under the battery warranty where the Power Conversion System is located. Service center states there is nothing the customer did wrong or could do to cause this problem, acknowleges it is a defective part, and insists it is customer pay with no indication of an updated part. What happens when the Power Conversion System fails is the car is stranded and cannot recharge or operate its safety systems. This should be a recall item if it was updated to a newer part correcting defective design. The manufacturer should replace this high voltage and core functionality of the vehicle under its battery warranty where the part is located. It would be highly dangerous for the vehicle owner to replace this part and requires specialist tools to diagnose and replace or repair.
|NHTSA ID Number:||11436720|
|Consumer Location:||DUBLIN, CA|
VIN: [XXX] I had an accident driving my Tesla model 3 on July 16th. Here is what happened: Driving autopilot at highway speed at ~65 mph Stray wheel/tire came and hit the front center hood/bumper of the car headon The hood flipped open tearing the hinges/struts on both sides of hood; hood lay flat on the front windshield With hood laying flat covering the whole windshield, front visibility became ZERO, also covering front windshield cameras Airbags popped on driver side (steering and below steering), and DEFLATED right away Autopilot did NOT disengage even after airbags deflated; car continued to drive ~65 mph on autopilot Not been able to see anything in the front, with both airbags deflated, and car still on autopilot at ~65mph, I found myself in a very life-threatening situation Eventually pulled the car to the shoulder on the left after changing one lane (still not been able to see anything through the windshield at ~65mph). Requesting: 1. Review and identify what Tesla auto-pilot could have done different and make improvements (since car had data on both sides of the car and front and back, as a computer, it should have at the very least slowed down or braked; or better yet avoid the on-coming wheel all together in that split second) 2. Why didn't the autopilot dis-engage and continued driving? 3. Front hood needs to have two front latches as in other cars - i.e., one main, one backup for situations like these (e.g., like Mercedes); single latch is not enough; both hinges holding the hood are very weak and broke within a second with just the wind. Hinges/struts need to be stronger. Just a wheel and here we are with a totally broken hood? 4. Autopilot is wrongly advertised as auto-pilot INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
|NHTSA ID Number:||11434278|
In a heavy Florida rain this afternoon about 3:30pm EDT I noticed my automatic headlight with windshield wiper function was inop. The lights normally go on with windshield wipers in the past. Upon investigation Tesla has removed this function at least on Model 3 and Y cars for some regulatory reason. It is unsafe to have to go to the touch screen to turn on headlights in this situation. Owners are complaining on forums but i think more drastic action is required.
|NHTSA ID Number:||11434008|
|Consumer Location:||WESTMINSTER, CO|
The contact owns a 2018 Tesla Model 3. The contact stated while driving at 40 MPH in auto-pilot, the vehicle inadvertently veered into the left turn lane but continued straight into oncoming traffic. The contact stated that the vehicle collided head-on with the other vehicle. The contact was unaware of any warning lights or audio warnings. The contact stated that the front driver side and the knee air bags deployed. The contact stated that he sustained chest injures and a scrape on the right wrist and left knee. The contact declined transportation by ambulance so no medical attention was required. The contact stated that the other driver was complaining of pain but also denied transportation by ambulance but informed the contact that she would seek medical attention later. Both divers were seen on the scene by emergency personal. The contact stated that a police report was filed. The vehicle was towed to an impound lot. The vehicle failure cause was not diagnosed or repaired. The contact was awaiting to hear from the insurance company to determine if the vehicle would be a total loss. The manufacturer was made aware of the failure. The contact inquired of the Event Data Recorder (EDR) information from the manufacturer, however, was informed that it would take several weeks for that information to be retrieved and provided. The failure mileage was approximately 16,115.
|NHTSA ID Number:||11431995|
|Consumer Location:||HENDERSON, NV|
Driver front lower control arm bolt backed themselves out
|NHTSA ID Number:||11431479|
|Consumer Location:||LAKE FOREST PARK, WA|
The Tesla Model 3 manual is unclear on what situations it is appropriate to use various ADAS functions of the car. For instance, on page 86, it says to never use autosteer on city streets or construction zones. Then on page 87 it says "if you choose to use it on residential roads" which should never be acceptable. Then, on page 94, it discusses the use of Traffic Light and Stop Sign control, and how the vehicle will detect and stop for these controls when using autosteer. These are controls which only exist on city streets. It is impossible to utilize this advertised feature while obeying the manual's other limitations. The same conflicts exist in areas such as page 87, where it first says that the vehicle may steer out of a lane to avoid an object, but then immediately warns that that the car will not do this in the very next paragraph. Page 93 warns you to "be ready to assist" as approaching construction zones, not to disable AP like the warning on page 86 requires. With inconsistencies in the manual such as these, it is expected that a user would be confused as to what the capabilities and limitations of the system are, posing a safety hazard. Additionally, the vehicle is capable of enforcing these warnings itself. As described on page 87, the vehicle is aware of the road type it is currently on. Rather than expecting the user to not use it on prohibited city streets, the system should enforce this limitation if it is one the manufacturer actually expects the user to obey.
|NHTSA ID Number:||11430672|
|Consumer Location:||SUNNYVALE, CA|
Had an alert show up: Front Passenger safety restraint system fault | Contact Tesla Service First time was in July 20, 2020; Tesla service added a part under warranty: SERVICE KIT - OCS REWORK(1479982-00-C) Second time was on August 10, 2021; Tesla service wanted to replace the whole seat out of warranty: NA-M3 PASS SEAT ASSY LHD RH PRM PUR BLK No Lumbar(7654324-01-D)
|NHTSA ID Number:||11429394|
|Consumer Location:||SEATTLE, WA|
When driving on 1-5, which is The major Expressway connecting San Diego all the way to The Canadian border near Bellingham on a number of occasions when I have had the driving assistance system on, the car has suddenly and rapidly slowed down when there is a gentle incline. This is not a a gradual slowdown but one that is rapid, and one that requires me to push the accelerator so that I am not endangering the occupant of the car behind me,( the car has never come to a complete standstill) this in spite of there being no cars in front. Further this occurs at multiple speeds. This has occurred on a National expressway and as you can imagine there are no steep inclines on 1-5. I read yesterday that there is an investigation on Tesla’s autopilot system and as much as I am appreciative of technology, glitches such as this can be life threatening and my hope is you investigate this feature of Tesla’s autopilot system as well. Please note that the date I wrote below is a random date as this has occurred multiple times. And further, the car did not give me any warning of a malfunctioning component.
|NHTSA ID Number:||11429342|
|Consumer Location:||WALNUT CREEK, CA|
I bought the standard autopilot for 2 model 3sI find it highly useful. It keeps me in the middle of my lane. Warns me with loud signal and bright red car marking of cars in my blind spot if it is dangerous to change lanes. Allows me to see clearly all cars around me. It will not allow me to drive without my hands putting active pressure on the steering wheel. I feel that it makes driving much much safer. Driver still needs to pay attention with active pressure on steering wheel.I drive 30,000 miles per year. I paid $3000 extra to buy the autopilot after not having it for the first 6 months. It was well worth the cost.Should be a standard feature on all new cars!!! My wife who drives my other model 3 has had the same experience.
|NHTSA ID Number:||11428944|
|Consumer Location:||WALNUT CREEK, CA|
Bolt that held holds the control and subframe came loosened over time. Tesla is saying it is my fault but there are multiple people with the same issue on the internet. https://insideevs.com/news/509767/tesla-model3-control-arm-fix/ https://insideevs.com/news/438005/upper-control-arm-chronic-defect-model-3/ https://teslamotorsclub.com/tmc/threads/suspension-rattling-sound-turned-out-to-be-a-loose-bolt.185958/ https://teslaownersonline.com/threads/suspension-bolt-not-torqued-tesla-roadside-a-joke.15115/ https://www.insideevsforum.com/community/index.php?threads/another-extremely-poor-tesla-model-3-quality-and-experience.8247/
|NHTSA ID Number:||11428766|
|Consumer Location:||CARLSBAD, CA|
The 12V auxiliary battery failed around 6:45pm PST on Aug. 8, 2021, causing the car to be unresponsive - Tesla acknowledged this. There was no warning prior to the battery failure. The driver (my wife) was trapped in the car because the electronic door latch would not open and the windows would not retract. My wife was panicked, crying and kicking at the window. I had to break the window to get her out. Tesla replaced the 12V battery as an item under warranty. They believe that I/we should have know about the manual door release to avoid breaking the window. This manual release is unmarked and inconspicuous. Tesla claims that the manual door release is described in the car's user manual; however, the car's user manual is electronic (no hard copy provided) and was not accessible because the car was unresponsive. The user manual can only be accessed from the car's display screen. There is no telephone number to call a Tesla representative and no way to access the user manual via the iPhone application. I had no choice but to break the window. Tesla is aware that their 12V batteries are failing prematurely and are not doing anything to prevent drivers from being trapped inside vehicles. The tow truck driver said he picked up four Tesla cars on Aug 9th for the same battery issue. I spoke to multiple other Tesla owners and none were aware of the manual door release. This includes one of my neighbors who received his Tesla a few months ago. It was not explained during the delivery process. The driver must rely on an electronic user's manual that can only be accessed when the car is operational. The faulty battery creates a condition that renders the car non-operational, so the contents of the user manual are irrelevant. Furthermore, the unmarked door release is an insufficient safety feature. Airplanes, buses, trains all have emergency exits marked. Apparently Tesla chose not to do this. Tesla created an unsafe situation where people can be trapped.
|NHTSA ID Number:||11427825|
|Consumer Location:||WESTON, FL|
I hadn't used the middle seat belt for a couple years. When I had a visitor I tried to use the middle belt, and it pulled right out if the seat. Upon further inspection I found that the back seat (drivers side) latch was also not connected to the vehicle and was only being held in place by the seat cushion. This was only apparent if you lifted up the rear seat cushion. My 5 year old daughter had been riding in this seat for tens of thousands of miles, and had we been in an accident she would have had no protection. I cannot be sure if the belt was never installed at the factory, or was removed during service and not reinstalled by a negligent technician, but a quick Google search showed that I wasn't the only person with this issue. Consumer stated vehicle has been repaired.
|NHTSA ID Number:||11427390|
|Consumer Location:||MOUNTAIN VIEW, CA|
Approximately two months before the incident, I started having occasional clicks/clunks/creaking noises when turning the steering wheel at low speeds. By the time I got an appointment and took it to a Tesla service center (Nov 4, 2020), they couldn't reproduce and didn't care to check the suspension beyond a test drive. The noise gets worse, and I schedule another appointment for Dec 16, 2020. During this time, the noise gets even worse, and the car suffers from occasional suspension vibration & shaking. Additionally, the symptoms start to manifest at higher and higher speeds. On Dec 13, 2020, the entire front suspension started to shake at around 35 mph which continued for ~10 seconds until I slowed down. This was just as I left home. I pull over and see the bolts attaching the lower control arm to the subframe on the front passenger side completely loose. Photos attached. If the front suspension had detached where there was more traffic and/or at higher speeds, I could have been in a terrible accident.
|NHTSA ID Number:||11426173|
|Consumer Location:||YORBA LINDA, CA|
The AC system seems to build up moisture in the evaporator or filter every year, and an unbearable smell eventually occurs every time the AC turns on (usually in the warm summer months). While tesla does say they recommend AC system maintenance (cleaning and filter replacement) every two years, the smell should not be the trigger or a symptom. I actually had my car serviced last year for this and paid $180, and the smell is already coming back almost exactly one year later. They are saying this is not a defect, it is something that i will have to pay for each time it occurs.
|NHTSA ID Number:||11424278|
|Consumer Location:||MONROE, NY|
https://youtu.be/Q74d_rK5aKk Please find the above YouTube link that has the front camera video at the time crash. Issues: ======= 1.) Tesla auto emergency brake didn't alert or stop. 2.) Obstacle awareness didn't alert or stop the vehicle 3.) Lane keeping assistant didn't alert/warn. All autopilot basic safety settings were enabled.
|NHTSA ID Number:||11422239|
|Consumer Location:||FONTANA, CA|
Computer Box, chip or BRAIN OF THE CAR THAT CONTROLS EVERYTHING. We bought the car in palm spring Tesla Brand New & paid in full amt.. After 5 MONTHS, GLITCH & BLACK SCREEN IS ONE OF THE MANY PROBLEMS. I brought my car to Tesla & told then personally the GLITCH & BLACK SCREEN problem & they said they will RECORD IT IN THEIR SYSTEM. THIS HAPPENED SEVERAL TIMES WITHIN 2YRS OWNING THE CAR. Every time I brought my car to Tesla I always tell TESLA TO CHECK THE BLACK SCREEN & GLITCHING that always happen. All they said IT'S A MINOR PROBLEM JUST REBOOT IT. Sometimes the car SHUTOFF AUTOMATICALLY WITHOUT A WARNING & COME BACK AFTER 10 MINS. TWICE HAPPENED WHEN I WAS DRIVING HIGHWAY 10 IN CA THE CAR SHUTOFF & ALL WENT GONE, NO HAZARD LIGHT, NO LEFT & RIGHT TURN SIGNAL LIGHT, NO BREAK LIGHT, NO HEADLIGHT & BLACK SCREEN APPEARED, MORE.ON JUNE 21, 2021 IT HAPPENED AGAIN WHILE I WAS DRIVING. I was SCARED & I drove my car to the nearest service center in Rancho Cucamonga when it happened. They checked the car & THE PROBLEM WAS COMPUTER OF THE CAR. They told me my car was over 50K MILES & is out of warranty & I have to PAY OUT of POCKET. They told me my car history DOESN'T show record in their system reporting black screen or glitch & they WANT AT LEAST AN EVIDENCE that I SUBMITTED A REPORT to Tesla. I looked at my phone & I FOUND AN EVIDENCE WITH A VIDEO REPORTING TO TESLA BY EMAIL. After they saw STILL DENYING ALWAYS GIVING ME THE RUN AROUND. UNTIL THE MANAGER IN RANCHO CUCAMONGA TOLD ME IF I WILL NOT AGREE TO FIX MY CAR AND PAY OUT OF POCKET, THEY WILL RELEASE THE CAR WITHOUT FIXING IT & THEY WILL TAKE BACK MY RENTAL CAR. HAVING ME DRIVE MY CAR TO HOME WITHOUT BREAK LIGHT,.HEADLIGHT, TURN SIGNAL LIGHTS, HAZARD LIGHT, BLACK SCREEN & MORE. TESLA PALM SPRING DENIED & Rancho Cucamonga WILL NOT FIX IF I WILL NOT PAY OUT OF POCKET. EVEN MY BUG REPORT THEY TOLD ME THEY DIDN'T SEE MY REPORT. I HAVE NO CHOICE, I ended up paying $2k plus to fix the computer box that controls the car.
|NHTSA ID Number:||11420547|
|Consumer Location:||LOUISVILLE, KY|
The contact owns a 2018 Tesla Model 3. The contact stated while using driving and with the Full self-driving feature activated, the vehicle nearly crashed into other parked vehicles. The contact stated that there was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 21,389.
|NHTSA ID Number:||11419837|
|Consumer Location:||RIVERSIDE, CA|
Car was parked in driveway and spontaneously caught fire at 4am; I suspect that ti was the 12v battery that leaked and corroded and caused a fire after looking at the security footage which showed that the fire originated in the frunk; Tesla say they are unable to find a cause of the fire, It has been 5 months since the incident.
|NHTSA ID Number:||11419643|
|Consumer Location:||NEW BRAUNFELS, TX|
On May 28, 2021 I took my Tesla Model 3 in to have the undercarriage replaced after it came into contact with water and started to separate from the car. Tesla replaced both the front and rear aero shield panels under warranty. I was told this should not happen again as this part is an upgraded version from the original part. Seven days later, the same issue occurred where the part began to separate from the vehicle. This is a potential safety hazard for other drivers if it is not observed to be separating, it can fall off completely and become a flying object or road debris causing an accident for others.
|NHTSA ID Number:||11419409|
|Consumer Location:||SAN FRANCISCO, CA|
Rear view camera often does not turn on (or is black, while side view cameras work); rebooting car's software system has no effect, as other owners have advised. Tesla mobile technician replaced camera, still doesn't work. Says it may be software or chip-related issue with media control unit.
|NHTSA ID Number:||11419435|
|Consumer Location:||RIVERSIDE, CA|
My car was parked and was charging in our garage when it suddenly shut off. I got into the car to get something, but noticed the car's computer screen did not light up. I tried to open the glove box and it also would not open. When I tried to open the car door button, it also would not open the door while I was still inside. I got out of the car using the manual car handle and realized the charger would not unplug from the car either. I was very scared that the car was going to burn because the battery was charging at the time and everything suddenly happened. In addition, the backseat doors do not have a manual car handle to open the door. In an event of an emergency and the power shuts off, how are passengers sitting in the backseat going to escape from the vehicle??? The cause was due to a 12v battery malfunction.
|NHTSA ID Number:||11418893|
|Consumer Location:||DUBLIN, OH|
After approximately 6 months after taking delivery of Model 3, a dank smell, like dirty socks emanates from A/C vents after car has been sitting in hot weather. This is a known problem with water remaining on a/c evaporator coils, thus creating a perfect environment for mold. Tesla refuses to cover this defect as part of their warranty even though they acknowledge the design flaw. Meanwhile, its customer are subjected to foul smelling mold each time the drive the vehicle in the warm weather.
|NHTSA ID Number:||11418676|
|Consumer Location:||NAPERVILLE, IL|
The contact owns a 2018 Tesla Model 3. The contact stated while entering and starting the vehicle, the front driver side safety retrains fault message was displayed on the screen. The air bag warning light was illuminated on with error code: RCM-A021. The contact reached out to a local dealer who sent out a mobile mechanic to the residence to inspect the vehicle. The contact stated that the front driver’s side wiring harness was defective. The wiring harness was replaced and the vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 58,000.
|NHTSA ID Number:||11416220|
|Consumer Location:||NEWBURY PARK, CA|
FRONT SEATS HAVE A MANUAL DOOR RELEASE IN CASE OF EMERGENCIES. REAR OCCUPANTS DO NOT HAVE AN EMERGENCY DOOR RELEASE. I DO NOT WANT MY CHILDREN TO DIE IN A FIREBALL DEATH INSIDE THE CAR. PLEASE ASK TESLA TO RETROFIT THE FIX THEY PROVIDED TO OTHER MODEL 3 CARS. PLEASE SEE THIS VIDEO ON THE TESLA FIX: HTTPS://YOUTU.BE/M6REH0CSYZK (JUMP AHEAD TO THE 2 MIN MARK). MY CAR DOES NOT HAVE THIS ON EITHER SIDE FOR THE REAR OCCUPANTS. PLEASE SEE ATTACKED PICTURE.