Components: SUSPENSION
November 06, 2020
TBD
Condition
Unknown
Damage
Collision
Title
Salvage
| Rearview Video Systems | Standard |
|---|
| Dynamic Head Restraints | Not Available |
|---|---|
| Head Restraint | Driver, Front Passenger |
| Advanced Belt Feature | Standard |
| Adjustable Upper Belt Anchorage | Not Available |
| Seat Belt Reminder System | Driver, Front Passenger |
| Frontal Air Bag | Driver, Front Passenger |
|---|---|
| Curtain | Driver, Front Passenger, Rear Seat |
| Pelvis | Driver, Front Passenger |
| Pelvis/Torso | Driver, Front Passenger |
| Knee | Driver, Front Passenger |
| Additional Air Bags | Not Available |
| Meets Side Air Bag Out-of-Position Requirements | Yes |
| LATCH Locations | Rear Seat |
|---|---|
| Safety Power Windows (Anti-Pinch) | Standard |
| Safety Power Windows (Anti-Pinch) locations | Driver, Front Passenger, Rear Seat |
| NHTSA ID Number: | 11374952 |
|---|---|
| Consumer Location: | PLEASANTON, CA |
| VIN: | 5YJSA1S14EF**** |
MY VEHICLE HAS LESS THAN 60K MILES ON IT. AFTER AN UNRELATED SERVICE INCIDENT, TESLA INFORMED ME THAT I NEED TO REPLACE MY FRONT SUSPENSION DUE TO "WEAR AND TEAR" AND THAT IT IS NOT COVERED UNDER STANDARD WARRANTY, EVEN THOUGH IT IS A SAFETY ISSUE. NO ISSUES WITH MY REAR SUSPENSION. THIS ISSUE WAS FOUND WHEN I WAS PULLING OUT OF THE PARKING SPOT AT LESS THAN 5MPH AT THE TESLA SERVICE CENTER. MULTIPLE EXPERTS HAVE CONFIRMED THAT 60K IS TOO SOON FOR A SUSPENSION TO FAIL AND THAT THIS IS THE SIGN OF A MANUFACTURER ISSUE. THERE ARE MANY SIMILAR CASES LOGGED ONLINE BY OTHER MODEL S OWNERS, WHERE TESLA SUMMARILY RULED THAT THE FAILED SUSPENSIONS WERE BECAUSE OF NORMAL WEAR AND TEAR. TESLA IS CHARGING $2,143.30 FOR THIS REPAIR, ALTHOUGH MY VEHICLE IS FULLY UNDER WARRANTY.
| NHTSA ID Number: | 11365384 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | 5YJSA1S14EF**** |
17 INCH SCREEN IS LEAKING LIQUID CRYSTAL WHICH IS REAL STICKY AND MUST BE WIPED OFF EVERY DAY, CAR WAS AT HOME AND PARKED INSIDE. I HAVE SOME NOTES FROM TESLA AND A QUOTE OF $805.00 TO REPAIR IT. THEY ALSO SAID I AM NOT THE FIRST PERSON THAT THIS HAS HAPPENED TO!!!
| NHTSA ID Number: | 10874898 |
|---|---|
| Consumer Location: | HUNTINGTON BEACH, CA |
| VIN: | 5YJSA1S14EF**** |
I WAS DRIVING ON THE FREEWAY GOING APPROXIMATELY 60MPH WHEN I SUDDENLY LOST CONTROL ON A SLIGHT TURN TO TRANSFER FREEWAYS. I SWIPED INTO THE RIGHT FREEWAY WALL AND SPUN OUT DOING A COMPLETE 180 AND ENDED UP ON THE LEFT FREEWAY WALL. I DIDN'T UNDERSTAND HOW I LOST CONTROL WHEN I WAS NOT GOING THAT FAST, AND THE TURN WAS NOT AT ALL ABRUPT NOR SEVERE IN ANGLE. THE SIDE AIRBAGS WERE DEPLOYED, AND WHEN I EXITED THE VEHICLE, THE REAR RIGHT TIRE AND AXLE WAS COMPLETELY DISLODGED. I NEVER SEEN ANYTHING LIKE IT, AND I COULDN'T UNDERSTAND HOW THAT WOULD HAPPEN.
| NHTSA ID Number: | 11440969 |
|---|---|
| Consumer Location: | PUYALLUP, WA |
| VIN: | 5YJSA1H12EF**** |
The vehicle was part of the eMMc recall, we paid out of pocket, approved for reimbursement but Tesla refuses to actually pay
| NHTSA ID Number: | 11437035 |
|---|---|
| Consumer Location: | OSAGE BEACH, MO |
| VIN: | 5YJSA1H10EF**** |
Recently my drive unit has begin to fail. This is the second drive unit in the vehicle, approaching the 3rd. Then there is The issues with the doorhandles. The doorhandles when the sensor breaks or motor breaks can cause safety concerns related to doorhandles freely opening or inability to open. When the doorhandles motor defects the door handle cannot extend preventing access to any door in the car. When the door handles sensor fails, the doors will freely extend out words assuming someone is grabbing onto the handle. Recently my dog escaped the vehicle due to just me unlocking the car upon entry. I have had 2 door handle replacements and I am sensing a fault in another one. This is a common issue on the generation 1 Tesla model s door handles.
| NHTSA ID Number: | 11434916 |
|---|---|
| Consumer Location: | SPRING VALLEY, CA |
| VIN: | 5yjsa1h16ef**** |
The contact owns a 2014 Tesla Model S. The contact stated while the vehicle was parked a charging station was charging. When the contact came back to the vehicle the contact tried to open the exterior front door latch to open the door and it would not open. The contact had to go to the passenger side to open the interior latch on the door to open. They left the vehicle again and came back the front driver's side door swung open but was caught with the safety latch. the contact had to enter the vehicle from the passenger side to enter and closed the driver's door properly. When the vehicle stop charging The contact was driving and all of a sudden the front driver's side door just open on its own while the contact was driving the contact had to close the door from the internal latch to shut the door again, however, the failure persisted again. The contact took the vehicle local dealer to have the vehicle inspected but could not diagnose the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,101.
| NHTSA ID Number: | 11430695 |
|---|---|
| Consumer Location: | FREMONT, CA |
| VIN: | 5YJSA1H15EF**** |
The front suspension on the drivers side just broke down. I was luckily at extremely low speed since I was reversing the car. Previously the rear subframe on my car was also damaged. Tesla repaired it and made me/insurance pay for those damages even though it was issues with the frame of the car.
| NHTSA ID Number: | 11424104 |
|---|---|
| Consumer Location: | DALLAS, TX |
| VIN: | 5YJSA1H11EF**** |
The front passenger door handle has not extended for more than 90 days. The right rear door handle was replaced on 3/22/21 and has also failed. Tesla apparently has a giant parts shortage and has thus been unable to replace this door handle for months. All four door handles have already been replaced at least once due to failures, some at least twice. This appears to be a chronic nationwide manufacturing defect. The result is that first responders and passengers are unable to open doors with broken handles. Although a short-term failure of a single door handle may not be a significant problem, that problem multiplied by hundreds of thousands of non-functioning Tesla door handles will almost certainly lead to serious injuries.
| NHTSA ID Number: | 11421220 |
|---|---|
| Consumer Location: | RANCHO CORDOVA, CA |
| VIN: | 5YJSA1H26EF**** |
Tesla refuses to fix my eMCC recall. Told me that my car doesn't have an issue and will contact me someday.
| NHTSA ID Number: | 11420453 |
|---|---|
| Consumer Location: | PHILADELPHIA, PA |
| VIN: | 5YJSA1H12EF**** |
On February 15, 2021, I was driving my Tesla Model S and turned onto a neighborhood road at a speed of approximately 10-15 mph. I just started to accelerate when an extremely loud noise came from the front end of the car, much like an explosion. The vehicle continued to drive, but was noticeably lower in the front. I pulled over and stopped. I was shaken by the noise and could have lost control. Fortunately, I was not driving fast and there were no cars near my vehicle. There was no warning in terms of lights or altered performance prior to the noise just described. After inspecting the bottom of the car and seeing nothing dragging or impeding driving, I returned to my house about a block away. The car was taken to a Tesla dealer and repaired. The "left front strut spring" had broken, according to the Tesla mechanic. The mechanic claimed that this was not unusual due to "rusting" that occurred in the Mid-Atlantic climate. The car had 54,500 miles on the odometer. I have never heard of a catastrophic break of such equipment, with no warning, due to "rusting". I am reporting the part failure because if the break had occurred while turning onto a busy road, the problem could easily have led to the loss of control and an accident. This was not a threat to me because I was on a little-used city road with a low speed limit. After the repair was made, I requested the broken part from Tesla, but was told it had been thrown away.
| NHTSA ID Number: | 11419825 |
|---|---|
| Consumer Location: | TRABUCO CANYON, CA |
| VIN: | 5yjsa1h15ef**** |
I would experience multiple black outs on the technology system for the vehicle. They have not replaced the eMMC which is under recall
| NHTSA ID Number: | 11419332 |
|---|---|
| Consumer Location: | DALTON, GA |
| VIN: | 5YJSA1S16EF**** |
We have owned this car for a couple of months. Today, when I pulled into a parking spot at my office, the car accelerated quickly as soon as I made the turn to get into the parking spot. It jumped the curb and I barely missed hitting the office building. My feet were not on the gas pedal, the car did this on its own. None of the sensors went off to warn me of the curb like it normally does too. You can see from the skid marks how hard I had to slam on the brakes. Car damaged on front, assuming the windshield wiper fluid line was also cut with the fluid on the ground. Pictures attached.
| NHTSA ID Number: | 11416483 |
|---|---|
| Consumer Location: | BOYNTON BEACH, FL |
| VIN: | 5YJSA1H10EF**** |
THE CONTACT OWNS A 2014 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO TESLA (5544 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
| NHTSA ID Number: | 11414861 |
|---|---|
| Consumer Location: | BOYNTON BEACH, FL |
| VIN: | 5YJSA1H13EF**** |
THE POWER STEERING SUDDENLY WENT OUT WHILE DRIVING.
| NHTSA ID Number: | 11414068 |
|---|---|
| Consumer Location: | SAN ANTONIO, TX |
| VIN: | 5YJSA1H19EF**** |
21V035 RECALL ID UNIT DID NOT FUNCTION CORRECTLY FOR 5Y. WAS SUMMARILY DISMISSED BY TESLA SERVICE. FINALLY FAILED, PAID FOR REPAIR . THEN RECALL. NO REIMBURSEMENT DESPITE CLAIM MADE MONTHS AND MONTHS AGO. WAS A MAJOR HAZARD FROM FIRST YEAR. VERY DANGEROUS.
| NHTSA ID Number: | 11413772 |
|---|---|
| Consumer Location: | PHOENIX, AZ |
| VIN: | 5YJSA1H15EF**** |
2014 TESLA MODEL S. CONSUMER WRITES REGARDING NHTSA SAFETY RECALL 21V-035. *LD THE CONSUMER STATED THE VEHICLE HAD A FAILED CHIP RENDERING IT UNABLE TO BE DRIVEN. THE VEHICLE HAD TO BE TOWED. THE CONSUMER WAS UNABLE TO REACH A TESLA REPRESENTATIVE. *JS
| NHTSA ID Number: | 11413560 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | 5YJSA1H12EF**** |
MY VEHICLE HAS HAD A PROBLEM WITH THE MULITMEDIACARD (EMMC) FOR YEARS. I HAVE ALL THE DOCUMENTATION FROM PREVIOUS REPORTS. I WAS NOTIFIED FINALLY BY TESLA THAT A RECALL IS UNDERWAY, BUT THEY HAVE NOT SCHEDULED THE REPAIR, AND WHEN I ENTER MY VIN NUMBER ON TESLA'S VIN RECALL SEARCH, I GET THIS MESSAGE ERROR LOOKING UP VIN. ERROR CODE 91". THERE IS NO WAY TO CALL TESLA, AS THEY REQUIRE PEOPLE TO SCHEDULE IN THE APP. BUT THERE IS NO WAY TO SCHEDULE THIS SERVICE IN THE APP AT THIS TIME. MY CAR SPONTANEOUSLY BLACKS OUT WHILE I AM DRIVING AND SEVERAL OF THE INTENDED FUNCTIONS DO NOT WORK 100% OF THE TIME. I AM BECOMING CONCERNED ABOUT DRIVING THIS CAR AT ALL. CAN YOU PLEASE HELP?
| NHTSA ID Number: | 11413204 |
|---|---|
| Consumer Location: | DIAMOND BAR, CA |
| VIN: | 5YJSA1H18EF**** |
DUE TO THE RECENT RECALL OF THE 2014 TESLA MODAL S COMPUTER SCREEN. I HAVE PAID OVER $3,700 DOLLARS TO REPLACE MY SCREEN AND NOW TESLA WROTE AN EMAIL SAYS THEY WILL NOT REIMBURSE ME FOR THE SCREEN. MY TESLA MODAL S COMPUTER DID NOT TURN ON AND CANNOT CONTROL ANY FUNCTION OF THE CAR.
| NHTSA ID Number: | 11412733 |
|---|---|
| Consumer Location: | SALISBURY, MD |
| VIN: | **** |
2014 TESLA P85. CONSUMER WRITES IN REGARD TO UNINTENDED ACCELERATION. *LD THE CONSUMER STATED THE VEHICLE ACCELERATED INTO THE WALL OF THE GARAGE, WHILE HER FOOT WAS ON THE BRAKE. THE CONSUMER STATED THE REAR WALL AND THE FRONT WALL OF THE GARAGE WERE BADLY DAMAGED. THE CONSUMER WAS INJURED. *JS
| NHTSA ID Number: | 11408536 |
|---|---|
| Consumer Location: | ORMOND BEACH, FL |
| VIN: | 5YJSA1H14EF**** |
WE WERE DRIVING DOWN THE HIGHWAY, AND THE STEERING WOULD STOP WORKING ( HITTING UNEVEN ROAD OR SWITCHING LANES). I DID NOT HAVE CONTROL OF THE CAR. MEANING IN CERTAIN AREAS OF THE ROAD, THERE WAS ABSOLUTELY NO CONTROL. IT WAS AS IF THE POWER STEERING COMPLETELY WENT OUT. IN ANOTHER AREA, IT WOULD WORK SOMEWHAT, AND THEN WE WOULD HIT ANOTHER AREA AND IT WOULD NOT WORK AT ALL. WHEN WE INFORMED THE TESLA SERVICE CENTER THEY REPLACED THE SCREEN ( BECAUSE IT HAD BEEN MELTING) BUT SAID THE STEERING WAS A TIRE ISSUE. I ASSURE YOU IT WAS NOT. PLEASE NOTE THAT THE SCREEN HAS TO BE REPLACED BECAUSE IT HAD BEEN MELTING GOO AND THIS GOOD WAS DROPPING OUT ON THE CENTER CONSOLE. THIS GOO HAD DRIPPED IN THE AIRBAGS AND MADE THEM NON-OPERATIONAL. THE ONLY REASON WE WERE TOLD OF THE INOPERATIONAL AIRBAGS IS THAT WE HAD TO PURCHASE NEW ONES. PLEASE MAKE SURE THIS DEFECT DOES NOT HAPPEN TO ANOTHER PERSON/FAMILY, AS IT COULD BE FATAL. FOUR IMAGES ATTACHED:1. SCREEN ABOVE, 2. LEAKAGE BELOW THE STEERING. 3. IMAGE OF TOUCHSCREEN. 4. IMAGE OF TOUCHSCREEN. YOU CAN SEE THE LEAKAGE IN ALL IMAGES.*DT
| NHTSA ID Number: | 11408046 |
|---|---|
| Consumer Location: | SAN FRANCISCO, CA |
| VIN: | 5YJSA1H10EF**** |
BECAUSE THE COMPUTER IN THE TESLA MODEL S FROM 2014 WAS BROKEN, THE CAR WAS VERY LOW IN SUSPENSION. TESLA KNEW ABOUT IT IN MAY 2020, BUT DID NOT OFFER A REPAIR EVEN IF I PAID $2,500. EVENTUALLY THE FRAME OF THE CAR TOUCHED THE REAR PASSENGER SIDE AND THE TIRE EXPLODED AND THE WHEEL WAS SO LOW THAT IS BENT THE FRAME AND BIG PIECES OF THE FRAME OF THE CAR AS THE BASE OF THE CAR WAS TOUCHING THE STREET. THE CAR WAS DEEMED A TOTAL AND MY COMPENSATION FROM AAA DID NOT EVEN ALLOW ME TO BUY A USED MODEL S. THE CAR AT THE TIME WAS IN MOTION ON THE 380 FREEWAY AND I HAD TO DRIVE SEVERAL YARDS TO GET TO SAFETY RUNNING ON THE FRAME OF THE WHEEL WITH THE BASE OF THE CASE TOUCHING THE ROAD.
| NHTSA ID Number: | 11408069 |
|---|---|
| Consumer Location: | NORTH HILLS, CA |
| VIN: | 5YJSA1H15EF**** |
MCU FAILED BY GOING BLACK AND NOT REBOOTING, AS HAPPENS WHEN THE EMMC FAILS. TURN INDICATORS, CLIMATE CONTROLS, AND OTHER VITAL VEHICLE INFORMATION ALL BECAME INOPERABLE. TESLA CLAIMS FAILURE WAS DUE TO MCU FLAW AND NOT THE EMMC FAILURE THAT THEY ARE CURRENTLY COVERING IN THEIR RECALL, AND REFUSES TO PAY FOR REPAIR OF THIS PART. THE MCU FAILURE, HOWEVER, IS JUST AS DANGEROUS AS THE EMMC FAILURE THEY HAVE BEEN FORCED TO COVER, AND HAS EXACTLY THE SAME SYMPTOMS, BUT THEY ARE REFUSING TO ADDRESS IT IN THE RECALL. THERE ARE NUMEROUS OTHER PEOPLE ON THE TESLA FORUMS WHO HAVE HAD THIS SAME FAILURE AND HAVE HAD TESLA REFUSE TO COVER THEIR FAILURES AS WELL. TESLA CLAIMS IT WAS NOT DUE TO THE EMM AND THUS THEY DON'T HAVE TO REPAIR THE FLAW, BUT EVEN IF IN FACT THIS IS TRUE, THE PROBLEM THIS FAILURE CAUSES RESULTS IN THE SAME OUTCOME AS THE EMM FAILURE AND IS JUST AS DANGEROUS. THE FAILURE OCCURRED WHEN THE CAR WAS ONLY 5 YEARS OLD AND MADE THE CARE MORE DANGEROUS TO OPERATE, JUST AS THE EMM FAILURE DOES AND CREATING THE EXACT SAME SYMPTOMS. BUT TESLA ARGUES THIS IS A DIFFERENT PART AND THUS IS NOT COVERED BY RECALL EVEN THOUGH THE END RESULT IS THE SAME DANGEROUS CONDITION. SO IN SUMMARY, TESLA IS EITHER REFUSING TO COVER A REPAIR THEY PROMISED TO COVER, OR THERE ARE ADDITIONAL FLAWS IN THE MEDIA CONTROL UNIT THAT CAUSE THE SAME DANGEROUS CONDITIONS AND THAT THEY SHOULD BE COVERING AND THAT SHOULD BE INVESTIGATED BY YOUR AGENCY.
| NHTSA ID Number: | 11407788 |
|---|---|
| Consumer Location: | SCOTTSDALE, AZ |
| VIN: | 5YJSA1H17EF**** |
CENTER SCREEN COMPUTER WOULD DIE WITHOUT WARNING SHUTTING OFF AIR FLOW, NAVIGATION, AIR SUSPENSION AND OTHER CRITICAL CONTROLS LIKE TURN SIGNALS. SOMETIMES IT WOULD TAKE OUT THE INSTRUMENT CLUSTER SO I HAD NO IDEA WHAT SPEED I WAS DRIVING. THIS HAPPENED NUMEROUS TIMES AT HIGHWAY SPEEDS OF 65-75MPH. IT WOULD OFTEN BLINK OUT WHILE STOPPED IN TRAFFIC AS WELL. THE CAR ALSO HAD A HABIT OF MAKING THE AC SYSTEM ROAR LOUDLY WHILE CHARGING FROM A HOME 220V CHARGER.
| NHTSA ID Number: | 11407475 |
|---|---|
| Consumer Location: | MIAMI, FL |
| VIN: | 5YJSA1H12EF**** |
MY DRIVETRAIN GOT WATER INTRUSION. THIS WATER INTRUSION RENDERED MY DRIVETRAIN TO FAIL. I WAS TOLD IT WAS NOT COVERED BY MANUFACTURE WARRANTY. WARRANTY WAS FOR 8YRS & UNLIMITED MILES.
| NHTSA ID Number: | 11403361 |
|---|---|
| Consumer Location: | LOS GATOS, CA |
| VIN: | 5YJSA1H14EF**** |
MY 2014 MODEL S TESLA ONLY HAS 61,000 MILES ON IT. YET THE MCU CONTINUALLY FREEZES AND CRASHES. ESPECIALLY ON LONG TRIPS. TESLA CLAIMS MY 8GB EMMC IN THE MCU IS NOT MALFUNCTIONING DUE TO ACCUMULATED WEAR. BUT THEY ARE NOT ABLE TO DIAGNOSE WHAT IS WRONG. I READ THE JAN 13TH NHTSA RECALL WITH INTEREST. ALTHOUGH THE SYMPTOMS ARE SIMILAR, EXCESS "READ/WRITES" OF THE EMMC CHIP DOES NOT EXPLAIN THE PROBLEM IN MY MCU. THERE ARE OTHER REASONS THAT THE MCU IN MY 2014 TESLA S IS MALFUNCTIONING AND CRASHING. I HAVE VIDEOS TO SHOW THE PROBLEM BUT I CANNOT LOAD VIDEOS ON THIS SITE.
| NHTSA ID Number: | 11402915 |
|---|---|
| Consumer Location: | PUYALLUP, WA |
| VIN: | 5YJSA1H12EF**** |
OUR CAR WAS NON FUNCTIONING BECAUSE OF THE MCU NON FUNCTIONING. THE EMMC CHIP WAS DEFECTIVE AND TESLA STATED OUR ONLY OPTION WAS TO REPLACE THE UNIT. WE DID, A RECALL WAS ISSUED AND NOW THEY STATE WE ARE NOT ELIGIBLE FOR A REFUND. TESLA STATES THAT THE CHIP SHOULD ONLY BE REPLACED AND NOT THE UNIT EVEN THOUGH THAT WAS OUR ONLY OPTION GIVEN BY THE TESLA SERVICE CENTER.
| NHTSA ID Number: | 11399464 |
|---|---|
| Consumer Location: | FARMERS BRANCH, TX |
| VIN: | 5YJSA1H18EF**** |
THE SCREEN IN THE MIDDLE/COMPUTER IS KEEP RESTARTING AND SOMETIMES SHUT OFF FOR ABOUT 5 MINUTES, AND FROM WHAT HEARD IT DISABLE THE TURN SIGNALS AND OTHER FUNCTIONS IN THE CAR. IT HAPPENS SEVERAL TIMES RANDOMLY AND THE LAST TIME WAS YESTERDAY
| NHTSA ID Number: | 11399537 |
|---|---|
| Consumer Location: | OXNARD, CA |
| VIN: | 5YJSA1H12EF**** |
THE TOUCHSCREEN OF MY TESLA IS LEAKING THE GLUE THAT IS BETWEEN THE GLASS TOUCHSCREEN. THE GLUE STARTED AS LITTLE AIR BUBBLES, THEN HAS GROWN TO HALF THE SCREEN. IT CONTINUALLY LEAKS ONTO THE CENTER CONSUL. FROM A GOOGLE SEARCH, IT SEEMS TO BE A COMMON ISSUE WITH OLDER TESLA'S.
| NHTSA ID Number: | 11396850 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | 5YJSA1H10EF**** |
THIS IS ANOTHER COMPLAINT IN REGARD TO YOUR INVESTIGATIONS OF TESLA SUSPENSION BREAKAGES. I AM FILING THIS COMPLAINT ON BEHALF OF A TESLA MODEL S 2014 OWNER IN NORWAY WHO IS UNLIKELY TO REPORT THIS TO AUTHORITIES. I HAVE USED A VIN OF A RANDOM 2014 TESLA TO FILE THE COMPLAINT. HERE IS THE THREAD IN WHICH THE OWNER POSTS. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/ANOTHER-FRONT-SUSPENSION-CONTROL-ARM-FAILURE.114967/PAGE-20. NOTE THAT THIS IS PAGE 20 OF A GIGANTIC THREAD OF BREAKAGE COMPLAINTS. SNIP** QUASHERA, TODAY AT 5:28 AM IM A PROUD MEMBER OF THIS CLUB AS WELL NOW! [​IMG] HEARD A THUMP WHILE DRIVING DOWN THE ROAD, THANKFULLY I STOPPED TO TURN JUST A FEW HUNDRED METERS LATER AND WHEN I PUT IN REVERSE ANOTHER THIRD SNAPPED OFF. KIND OF AWKWARD TO BLOCK OFF THE ENTIRE ROAD. [​IMG] 2014 MODEL S WITH AP THE PART SEEMS TO HAVE BROKEN OFF IN 2 PIECES, ONE PART BROKE WHILE DRIVING NORMALLY, AND THE OTHER BROKE WHEN I STOPPED TO TURN. LOOKING AT THE PARTS THE MIDDLE BREAKAGE SEEMS QUITE OXIDIZED, SO I THINK I HAVE BEEN DRIVING FOR A WHILE WITH A BROKEN PART BEFORE IT FAILED COMPLETELY. (LOOK AT THE COLOUR DIFFERENCE BETWEEN THE TOP (OLD) AND BOTTOM(FRESH) SURFACE. IM SO THANKFUL THIS DIDN'T HAPPEN WHILE AT SPEED.** THE IMAGES ARE ATTACHED TO THIS COMPLAINT. PLEASE TAKE ACTION. THIS FAILURE HAS ALREADY KILLED PEOPLE. THANK YOU KEEF
| NHTSA ID Number: | 11396859 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | 5YJSA1H10EF**** |
THIS IS ANOTHER COMPLAINT ABOUT TESLA SUSPENSION BREAKAGES WHICH ARE THE SUBJECT OF AN INVESTIGATION BY NHTSA. PLEASE NOTE THAT I HAVE USED A SUBSTITUTE VIN SINCE THE VIN OF THE CAR IN QUESTION IS NOT DECIPHERABLE DUE TO CRASH DAMAGE. THE CAR IS IN THE COPART SALVAGE YARD AND IS AVAILABLE FOR INSPECTION HTTPS://WWW.COPART.COM/LOT/60420790/PHOTOS/2014-TESLA-MODEL-S-CA-MARTINEZ THIS CAR HAS BEEN IN A SEVERE CRASH AND IT IS ALMOST CERTAIN THAT OCCUPANTS HAVE BEEN KILLED OR INJURED. THE BACK WHEEL AND SUSPENSION HAS SNAPPED OFF AND IS STASHED IN THE FRUNK. THE FRONT SUSPENSION HAS ALSO SNAPPED OFF. GIVEN THE LARGE NUMBER OF SIMILAR SUSPENSION BREAKAGES THAT HAVE BEEN REPORTED BY OWNERS IT IS HIGHLY PROBABLE THAT BROKEN SUSPENSION PARTS WERE THE CAUSE OF THIS CRASH AND NOT JUST DAMAGED BY THE CRASH. PLEASE GO AND INSPECT THIS CAR AND LOOK INTO THE CIRCUMSTANCES OF THE CRASH. THANK YOU. KEEF
| NHTSA ID Number: | 11396667 |
|---|---|
| Consumer Location: | PITTSBURGH, PA |
| VIN: | 5YJSA1H19EF**** |
TL* THE CONTACT OWNS A 2014 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING 60 MPH, WHILE DEPRESSING THE BRAKE PEDAL THE VEHICLE BEGAN TO MOVE TO THE RIGHT INDEPENDENTLY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO HER RESIDENCE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER TESLA (14010 PERRY HWY, WEXFORD, PA 15090, (878) 332-6091) WHERE IT WAS DIAGNOSED WITH NEEDING THE SUSPENSION TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
| NHTSA ID Number: | 11395170 |
|---|---|
| Consumer Location: | BELLINGHAM, WA |
| VIN: | 5YJSA1H11EF**** |
THE CAR WAS PARKED IN MY GARAGE, AND OUT OF THE BLUE IT BEGAN TO SPONTANEOUSLY COMBUST. IMMEDIATELY THE GARAGE WAS FILLED WITH ELECTRICAL SMOKE.
| NHTSA ID Number: | 11394307 |
|---|---|
| Consumer Location: | LAKE FOREST, IL |
| VIN: | 5YJSA1H14EF**** |
 THE VEHICLE'S CENTER DISPLAY IS MALFUNCTIONING IN WHICH WE EXPERIENCE A PERSISTENT BLANK CENTER DISPLAY THAT DOES NOT RECOVER AFTER RESTARTING THE TOUCHSCREEN, LOSS OF CERTAIN FUNCTIONALITIES OCCURS. I TOOK IT INTO THE MANUFACTURER THEY SAID THAT THE "CODE" ISSUE WAS FIXED, BUT THE PROBLEM PERSISTS.
| NHTSA ID Number: | 11391066 |
|---|---|
| Consumer Location: | ROCKVILLE, MD |
| VIN: | 5YJSA1H25EF**** |
I HAVE HAD REPEATED FAILURES RELATED TO THE MAIN DISPLAY (MCU) ON MY TESLA MODEL S, INCLUDED FAILURE TO START WHEN THE CAR WAS POWERED UP, "CRASHING" DURING DRIVING, "LOCKING" OR "FREEZING" OF ENTERTAINMENT SCREENS ONTO THE DISPLAY THAT REMAIN EVEN WHILE DRIVING, AND SLOW RESPONSE TO INSTRUCTIONS. IT WAS INITIALLY REPLACED UNDER WARRANTY WITH A REMANUFACTURED MCU1 UNIT IN FEBRUARY 2020. THE CAR CONTINUED TO HAVE PROBLEMS AND I SCHEDULED SERVICE TWO MORE TIMES DURING 2020 AND TESLA REFUSED TO REPLACE THE HARDWARE EACH TIME. THEY SAID THEY "CLEARED THE MEMORY" AND "RESET THE FIRMWARE". THIS SOLVED THE IMMEDIATE PROBLEMS BUT THE PROBLEMS RETURNED, SOMETIMES WITHIN DAYS. I HAVE HEARD ANECDOTALLY THAT TESLA REDUCED DATA LOGGING TO TRY AND PRESERVE THE LIFE OF THESE UNITS; IRONICALLY, I BELIEVE, THIS RESULTS IN TESLA SAYING THERE WAS NOTHING LOGGED AND THUS REFUSING TO REPLACE THE HARDWARE. IN JANUARY OF 2021, OUT OF CONCERN FOR THE SAFETY OF MY CAR, I PAID $2500 TO UPGRADE FROM MCU1 TO MCU2 BASED ON STAFF SAYING THAT WOULD SOLVE MY PROBLEMS. IT HAS NOT. IN THE 10 DAYS SINCE THE UPGRADE, IT HAS "CRASHED" 2 MORE TIMES WHILE DRIVING AND "FROZE" PART OF THE DISPLAY ANOTHER TIME WHILE DRIVING. I HAVE LOST UNEXPECTEDLY : NAVIGATION IN THE MIDDLE OF A COMPLICATED INTERCHANGE, THE REAR CAMERA NEEDED TO REVERSE SAFELY, MANY CONTROLS INCLUDING LIGHTS, HEATING, AC, AND CHARGING. WITH THE MCU2 CRASH, I ALSO LOST THE DASHBOARD DISPLAY (E.G. SPEED). FINALLY, THE IMPLEMENTATION OF THE DISPLAY OF THE REAR CAMERA IN MCU2 (THE REAR CAMERA IS THE SAME) IS BAD - AT NIGHT THE DISPLAY IS SO DARK IT IS ALMOST USELESS. THIS IS A STEP BACKWARDS. I HAVE BEEN REPEATEDLY TOLD AN IMPENDING FIRMWARE UPDATE WILL FIX THE PROBLEMS. I HAVE RECEIVED SEVERAL UPDATES, BUT NONE FIXED THE PROBLEMS. THE ATTACHED PHOTO IS THE MOST RECENT CRASH OF THE NEW MCU2.
| NHTSA ID Number: | 11390675 |
|---|---|
| Consumer Location: | BELLEVUE, WA |
| VIN: | 5YJSA1H11EF**** |
MY DAUGHTER WAS DRIVING THE CAR. THE TOUCH SCREEN SUDDENLY FROZEN DURING DRIVING AROUND 12:35 P.M. DEC. 28 2020. (THE EXACT DATE COULD NOT REMEMBERED, BUT I HAVE FILE WITH TESLA ON THE DAY IT HAPPENED). THE WIND SHIELD GOT FROG UP VERY FAST. I COULD NOT TURN ON DEFROST AND ALMOST HAVE A COLLISION DUE TO POOR VISIBILITY. I HAD TO USE PAPER TO CLEAN THE MOISTER OF THE WIND SHIELD AND SO THE VISIBILITY WAS GOOD ENOUGH FOR MY DAUGHTER TO DRIVE THE CAR BACK HOME SAFELY.
| NHTSA ID Number: | 11390424 |
|---|---|
| Consumer Location: | Unknown |
| VIN: | 5YJSA1H21EF**** |
TWO PROBLEMS: MY CAR IS GIVING OFF WARNINGS ABOUT THE SUSPENSION. AND SO FAR TESLA REFUSES TO FIX IT EVEN THOUGH THE CAR IS UNDER WARRANTY. 2) THE CENTER CONTROL UNIT IS SLOWING DOWN AND SOME OF THE FUNCTIONS AREN'T WORKING. SO FOR EXAMPLE, MY BACKUP CAMERA WOULD NOT COME ON TODAY. AGAIN TESLA IS REFUSING TO FIX THIS AND SUGGESTING THAT I WAIT FIRMWARE FIX. AND THIS HAS BEEN GOING ON FOR THE BETTER PART OF A YEAR.
| NHTSA ID Number: | 11388591 |
|---|---|
| Consumer Location: | WEST BRIDGEWATER, MA |
| VIN: | 5YJSA1S1XEF**** |
IN 2019 MY MAIN COMPUTER SCREEN WENT BLANK.AND DIDN'T COME BACK ON. I WAS ABLE TO DRIVE BUT HAD NO DEFOGGER OR OTHER SAFETY FEATURES. TESLA REPLACED AN MCU COMPUTER MODULE. IT HAPPENED AGAIN IN 2020. I BROUGHT IT BACK JANUARY 14 2021 AND INSTEAD OF REPLACING THE UNIT WITH A 64 GB UNIT (THE ORIGINAL WAS A 6 GB UNIT) THEY EMPTIED OUT SOME INFORMATION TO MAKE MORE ROOM. I SEE THIS AS A TEMPORARY FIX.I AM NOT CONFIDENT THIS WON'T HAPPEN AGAIN. MY CAR IS STILL UNDER AN EXTENDED WARRANTY.
| NHTSA ID Number: | 11388605 |
|---|---|
| Consumer Location: | LILBURN, GA |
| VIN: | 5YJSA1H25EF**** |
THE CENTER INFO SCREEN GOES BLACK AND YOU LOSE THE BACKUP CAMERA , HVAC CONTROLS, RADIO, AND ALL OTHER FUNCTIONS TO THE CAR. HAPPENS RANDOMLY. CREATES A SAFETY ISSUE AND IS KNOWN PROBLEM WITH THIS TESLA MODEL
| NHTSA ID Number: | 11388477 |
|---|---|
| Consumer Location: | CANYON LAKE, TX |
| VIN: | 5YJSA1H28EF**** |
TOTAL LOSS OF DISPLAY IN THE MIDDLE CONSOLE KEEPS GOING BLACK, TOTAL LOSS OF TURN SIGNALS, SUSPENSION CONTROL, HEATER CONTROLS, DE FOG AND DE ICE, NO REAR CAMERA, NO CRUISE CONTROL, HIGH LOW BEAMS,NO ABILITY TO USE FOG LAMPS. PLUS MANY MORE THINGS TOO NUMEROUS TO LIST. I TOOK IT TO SERVICE DEPT AND THEY DID A TEMP FIX FOR $150 BUT TOLD ME IT WILL GO OUT AGAIN AND IT DID THE VERY NEXT MORNING. SOMETHING TO DO WHAT'S CALLED THE MCU MEMORY FAILING. ITS GONE DARK ON SEVERAL OCCASIONS MANY DIFFERENT DATES. THERE IS NO WAY TO KNOW WHEN IT WILL DO IT AGAIN. MAKES THE VEHICLE IN MY ESTIMATION MORE LIKELY TO GET INTO A CRASH
| NHTSA ID Number: | 11388485 |
|---|---|
| Consumer Location: | PITTSBURGH, PA |
| VIN: | 5YJSA1H19EF**** |
REAR END OF THE CAR SWAYED FROM SIDE TO SIDE ON SUDDEN ACCELERATION OR DECELERATION. TESLA VERIFIED THE PROBLEM AND REPLACED REPLACED REAR TOW LINKS AND FRONT AFT LINKS. THEY SAID THESE PARTS WERE WORN. THEY CHARGED $3,098 FOR THE REPAIR. THE CAR ONLY HAS 38,692 MILES ON IT. I KNOW THAT TESLA CARS WITH SIMILAR SUSPENSION ISSUES HAVE BEEN RECALLED IN CHINA. IT IS ALSO CLEAR FROM VARIOUS BLOGS THAT THE PROBLEM IS QUITE COMMON. MY CAR IS OUT OF WARRANTY BUT I THINK THE ISSUE IS A PROBLEM WITH ORIGINAL DESIGN. IS THERE ANY PLAN TO RECALL THESE CARS FOR THIS ISSUE?
