|Dynamic Head Restraints||Not Available|
|Head Restraint||Not Available|
|Advanced Belt Feature||Standard|
|Adjustable Upper Belt Anchorage||Driver, Front Passenger|
|Seat Belt Reminder System||Driver, Front Passenger, Rear Seat|
|Frontal Air Bag||Driver, Front Passenger|
|Curtain||Driver, Front Passenger, Rear Seat|
|Torso/Pelvis||Driver, Front Passenger|
|Knee||Driver, Front Passenger|
|Additional Air Bags||Not Available|
|Meets Side Air Bag Out-of-Position Requirements||Yes|
|LATCH Locations||Rear Seat|
|Safety Power Windows (Anti-Pinch)||Standard|
|Safety Power Windows (Anti-Pinch) locations||Driver, Front Passenger, Rear Seat|
|NHTSA ID Number:||11437976|
|Consumer Location:||CATONSVILLE, MD|
I installed the Full Self-Driving Beta on my Tesla Model Y the morning of 10/24/2021. Immediately after the update installed I began experiencing issues with the Autopilot and TACC systems, as well as spurious forward collision warnings. These warnings involved the standard warning beeps and red indicators on the driving display, and at one point included an unnecessary emergency braking incident when no obstacle was in front of me. As such, I had reverted to driving the car in manual mode, not on autopilot, but left the option to use the autopilot systems and associated safety features enabled. I was driving in full manual mode on an interstate in the left lane approaching a tunnel, with no vehicles or obstacles in front of me. The car indicated a forward collision warning with the loud beeps, and the car applied brakes and started to swerve into the lane immediately to my right, in which another vehicle was driving and had to swerve as well. The car detected the event and saved the camera footage to my installed SSD. I have reported the incident to Tesla, including providing the video of the incident. I am awaiting response from Tesla.
|NHTSA ID Number:||11415401|
|Consumer Location:||HOUSTON, TX|
ON THREE OCCASIONS AFTER TAKING MY FOOT OFF THE ACCELERATOR, MY CAR STARTING ACCELERATING ON ITS OWN. I COULD FEEL THE ACCELERATION AND WAS ABLE TO STOP IT BY PUTTING MY FOOT ON THE BRAKE. I DID NOT TOUCH THE LEVER TO SET THE SPEED, THE PEDAL DID NOT GET STUCK ON THE CARPET AND I DID NOT CONFUSE MY ACCELERATOR FOR THE BRAKE. THIS SEEMS TO BE A VERY DANGEROUS SITUATION, ESPECIALLY IN HEAVY TRAFFIC OR IF I DID NOT IMMEDIATELY REACT TO PUT MY FOOT ON THE BRAKE. EACH TIME THIS HAPPENED WHILE THE CAR WAS IN MOTION AND AFTER I HAD TAKEN MY FOOT OFF THE ACCELERATOR TO ALLOW THE CAR TO SLOW DOWN. INSTEAD IT SPED UP. SINCE THIS HAPPENED ON THREE OCCASIONS, THE DATES AND MILEAGE AT THE TIME ARE NOT EXACTLY AS INDICATED BELOW.
|NHTSA ID Number:||11376867|
NHTSA IS CONDUCTING INVESTIGATIONS INTO TESLA SUSPENSION BREAKAGES. HERE IS FURTHER EVIDENCE THAT THE BREAKAGES ARE NOT RESTRICTED TO CERTAIN MODELS AND CERTAIN YEARS BUT ARE GENERIC TO ALL TESLAS AND CAUSED BY LOW QUALITY SUSPENSION AND STEERING COMPONENTS. HERE IS A MODEL Y IN THE JUNKYARD: 2020 TESLA MODEL Y LONG RANGE HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37686849?ROWNUMBER=3 THE ATTACHED PHOTOGRAPH SHOWS THAT THE BALL JOINT CONNECTING THE STEERING ROD TO THE KNUCKLE HAS SNAPPED IN HALF. THERE HAVE BEEN NUMEROUS FAILURES OF TESLA BALL JOINTS WHERE THE STEM HAS SNAPPED AND IT APPEARS THAT THE STEEL STEM HAS HAD A BRITTLE FRACTURE CAUSED BY FAULTY HEAT TREATMENT AND ANNEALING. THERE IS NO IMPACT DAMAGE THAT WOULD ACCOUNT FOR THIS BREAKAGE. IT IS A MATERIAL FAILURE INDICATIVE OF A SYSTEMIC PROBLEM WITH TESLA'S SUPPLIERS AND TESLA'S QUALITY ASSURANCE. THIS COMPLAINT IS FILED IN THE INTEREST OF PUBLIC SAFETY. PLEASE TAKE URGENT ACTION TO PREVENT FURTHER LOSS OF LIFE. THANK YOU KEEF
|NHTSA ID Number:||11376740|
WE RECENTLY PURCHASE TESLA MODEL Y ON 29TH SEPTEMBER 2020. WE NOTICE MORE THAN TWICE WHILE DRIVING MODEL Y ON FREEWAY AT 65MPH AND THE CAR DECIDED TO RANDOMLY SLAM THE BRAKED (PANTHOM BRAKING) WHILE IN AUTOPILOT IN MIDDLE OF THE FREEWAY. WE WERE ON GARDEN STATE PARKWAY IN NJ. WE DID REPORTED TO TESLA VIA VOICE COMMAND BUT NO WE BEEN SCARE DRIVING THE TESLA ON CRUISE CONTROL OR AUTO PILOT AND WORRIED ABOUT REAR END ACCIDENT. ITS VERY DANGEROUS AND SAFER ISSUE. THERE HAS BEEN NO RESPONSE FROM TESLA. WHILE RESEARCHING ABOUT PANTHOM BREAKING IN TESLA, I FOUND SO MANY TESLA CAR CUSTOMER HAVING SAME ISSUES. IT'S BEEN HAPPENING WITH ALL THE TESLA CARS SINCE 2016. SEEMS LIKE THERE HAS BEEN NO ACTION TAKEN FROM TESLA. WE NOTICE AUTO PILOT WILL BRAKE AT SAME SPOTS ON THE HIGHWAY NEAR SHADOW OF LIGHT IN NIGHT. THIS SEEMS TO BE AT EXITS AND IT REALLY DANGEROUS. I ALSO READ ON THE NET THAT PHANTOM BRAKING IS HAPPENS SHADOWS UNDER BRIDGES PHANTOM, I HAVE NO REASON TO SUSPECT IT HAS BEEN FIXED. PLEASE TAKE A LOOK INTO THIS ISSUE. ITS BEEN OUT THERE AND IT IS VERY SCARY WHEN DRIVING CAR ON AUTO PILOT OR CRUISE CONTROL.
|NHTSA ID Number:||11374936|
|Consumer Location:||STEVENSON RANCH, CA|
TL* THE CONTACT OWNS A 2020 TESLA MODEL Y. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING INTO THE DRIVEWAY OF THEIR RESIDENT, THE VEHICLE ACCELERATED FORWARD WITHOUT WARNING AND CRASHED INTO THE GARAGE. NO AIR BAGS DEPLOYED. THE CONTACT MENTIONED THE SAFETY COLLISION DID NOT FUNCTION. THE CONTACT SUSTAINED INJURIES FROM THE SEATBELT TO THE NECK, CHEST, SHOULDERS AND UPPER BACK WHERE HE WAS TAKEN TO URGENT CARE THEN TAKEN TO THE HOSPITAL. THE WIFE WHO WAS THE DRIVER SUSTAINED MINOR INJURIES TO THE CHEST, ARMS, AND NECK WHERE SHE RECEIVED MEDICAL ATTENTION FOR AT AN URGENT CARE. NO POLICE REPORT WAS FILED. THE VEHICLE WAS SEVERELY DAMAGED ON THE FRONT DRIVERS SIDE. IN ADDITION, THE GARAGE DOOR FRAME DAMAGED. NO DEALER WAS CONTACTED. THE VEHICLE WAS NOT TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT AN ENGINEER HAD TO ESTIMATE THE VEHICLE DAMAGES. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
|NHTSA ID Number:||11366572|
|Consumer Location:||CORONA DEL MAR, CA|
I WAS SLOWLY PULLING THE TESLA MODEL Y, VIN #[XXX], ON TUESDAY MORNING, SEPTEMBER 1, AT APPROXIMATELY 11:15AM. I WAS ABOUT 3 FEET FROM THE FRONT OF THE GARAGE WHEN THE CAR WITHOUT MY PROMPTING SUDDENLY RAPIDLY ACCELERATED INTO THE CABINETS AND RUINED THEM ALONG WITH THE WALL THEY WERE HUNG ON, REMOVING THE WALL FROM THE FOUNDATION. THIS ALSO CAUSED CONSIDERABLE DAMAGE TO THE CAR WHICH ONLY HAD APPROXIMATELY 450 MILES DRIVEN ON IT. WE ALSO OWN A TESLA MODEL 3 WHICH I HAVE DRIVEN EXTENSIVELY THEREFORE MAKING ME VERY FAMILIAR WITH THE TESLA DRIVE TRAIN. IN NO WAY WAS THIS ANY TYPE OF OPERATOR ERROR AS TESLA HAS SUGGESTED AFTER THEIR REVIEW OF THE VEHICLE DATA. THIS IS CLEARLY A DESIGN FLAW WITH THIS CAR AND THANKFULLY THERE WERE NO SERIOUS INJURIES ASSOCIATED WITH THE CRASH. I AM EXTREMELY SHAKEN UP BY THE INCIDENT AND WON'T EVER FEEL CONFIDENT DRIVING THAT CAR AGAIN. PHOTOS OF THE DAMAGE ARE AVAILABLE FOR REVIEW. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
|NHTSA ID Number:||11366228|
HERE IS A 2020 MODEL Y IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/37686849?ROWNUMBER=56 IT HAS BEEN PARTIALLY DISASSEMBLED WHICH MAKES IT HARD TO DETERMINE WHY IT ENDED UP BEING WRITTEN OFF. HOWEVER. THE FRONT MOTOR AND SUSPENSION HAS BEEN REMOVED AS A COMPLETE ASSEMBLY AND IT IS OBVIOUS THAT THERE HAS BEEN A SUSPENSION AND STEERING FAILURE. BLOWN UP PHOTOGRAPH IS ATTACHED TO THIS SUBMISSION. THE TOP BALL JOINT HAS SLIPPED OUT OF ITS STUPIDLY DESIGNED SLOT. WORST OF ALL THE STEERING ARM BALL-JOINT HAS POPPED APART. IN A VIRTUALLY NEW CAR THIS IS JUST LUDICROUS. IS THERE ANY POINT IN ME CONTINUING TO REPORT THESE DEFECTS TO NHTSA? SHOULD I FILE MY COMPLAINTS WITH THE CHINESE SAFETY AUTHORITIES? THEY SEE TO BE MORE INTERESTED IN ENFORCING VEHICLE SAFETY REGULATIONS THAN YOU GUYS. HAVE A SAFE DAY. KEEP A LOOK OUT FOR ONCOMING TESLAS. REGARDS YOUR FRIEND KEEF
|NHTSA ID Number:||11363598|
|Consumer Location:||SAN DIEGO, CA|
OCTOBER 8 2020, 5:00PM. HEAVY TRAFFIC ON I-5 NORTH AT ANAHEIM, CA NEAR HARBOR BLVD/BALL RD EXIT. I HAD JUST CHANGED LANES TO THE RIGHT IN PREPARATION TO TAKE THE EXIT. DUE TO HEAVY TRAFFIC, MY SPEED WAS APPROXIMATELY 10 MPH. IMMEDIATELY AFTER SETTLING TO THE NEW LANE, TOYOTA RAV4 IN FRONT OF ME BRAKES AGGRESSIVELY. I WAS ABOUT 6 FT FROM THIS CAR, AND IMMEDIATELY PRESSED MY TESLA Y BRAKE PEDAL HARD IN AN ATTEMPT TO AVOID COLLISION. BUT, MY TESLA Y WOULD NOT STOP. THE WHEELS DID NOT LOCK INTO FULL BRAKING. TESLA'S AUTOMATIC EMERGENCY BRAKING DID NOT ENGAGE, AND ITS COLLISION WARNING SYSTEM DID NOT ALERT ME. AS I AM PRESSING THE BRAKE PEDAL HARD, ALL I CAN DO IS TO WITNESS THAT WE WILL COLLIDE. NONE OF TESLA Y'S SAFETY FEATURES ENGAGED TO SAVE ME FROM THIS COLLISION.*LN*JB
|NHTSA ID Number:||11352580|
PLEASE NOTE THAT I HAVE USED THE VIN OF A JUNKYARD MODEL Y TO FILE THIS COMPLAINT. THIS COMPLAINT AFFECTS EVERY MODEL Y ON THE ROADS. HERE IS A DISCUSSION THREAD IN WHICH SEVERAL OWNERS REPORT THAT VITAL NUTS ON THE SUSPENSIONS ARE VIBRATING LOOSE AND FALLING OFF. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/BE-AWARE-TIE-ROD-SAFETY-LIFE-AND-DEATH-ISSUE.205014/ SEVERAL OF THE POSTERS INDICATED THAT THEY WOULD BE REPORTING THIS PROBLEM TO NHTSA BUT THEY WILL PROBABLY NOT BECAUSE THEY ARE "SUPPORTING THE MISSION! THE MANUFACTURERS OF THE LOCK-WASHER HAVE EXCELLENT VIDEOS THAT EXPLAIN WHY THE NORD-LOCK WASHER IS LIABLE TO FAIL IN THIS APPLICATION AND THAT A MUCH BETTER CHOICE WOULD BE THE NORD-WEDGE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=VINYUXFTNW0&FEATURE=EMB_LOGO HTTPS://WWW.YOUTUBE.COM/WATCH?V=CDLMBMV9ICU&FEATURE=EMB_LOGO THIS WOULD BE A VERY LOW COST IMPROVEMENT AND WOULD SAVE LIVES. THE PHOTOGRAPHS ON THE THREAD PROVE THAT THE NUTS ARE VIBRATING LOOSE AND FALLING OFF. TESLA DEFENDERS ON THE THREAD ACCUSE THE ORIGINAL POSTER OF FUD! PLEASE ISSUE A RECALL. THANK YOU
|NHTSA ID Number:||11440863|
|Consumer Location:||STERLING, IL|
On open freeway, I 76 between 7 am and 8 am Tuesday November 16, between Ogdallala NE and Brush CO. Using adaptive cruise control with autopilot steering (as well as without autosteer), multiple episodes of severe "phantom breaking" where the car slams on the breaks for no apparent reason. No other cars around. Flat, clear open freeway. Reported the issue to Tesla service. Even though there were multiple (>10 episodes in one hour) they have demanded to know the exact time stamp. I was able to give time within 1 hour period, vehicle location. Service says if there is a hardware issue they will look at it. If it is "firmware" it will need to wait for a firm ware update. This is dangerous. What if the car slams on the breaks at 80mph, with someone following close behind? You might be rearended. Really serious safety issue. My car has latest FSD beta 10.4. This is much worse than before this "upgrade"
|NHTSA ID Number:||11435732|
|Consumer Location:||BETHESDA, MD|
I put the car into the Parking mode to back into a stall between two cars. The car backed into a shopping cart at the rear of the car to my left. There was a woman putting groceries into her trunk standing next to the shopping cart. I was able to stop the car before any damage to the cart or my car. The woman was never in danger of being hit. I asked the TESLA service department to check out the sensors but the said that there was nothing wrong with the car and refused to check out the sensors unless I paid to have the check them out. They also refused to make a report of the issue. They said that the sensors "probably" saw through the cart and that it was my responsibility to make sure that the auto-park worked properly.
|NHTSA ID Number:||11434806|
|Consumer Location:||PALM BEACH GARDENS, FL|
The car suddenly picked up the speed in the parking lot, went over the car stopper, curb and hit the Tree. The airbags never got activated, OR the sensors were nonfunctional. I received a call in less than 1 minute from Tesla Roadside if I was safe. Paramedics took me to the ER by 911. I had some injuries because of a malfunction of airbags, brakes, and warning systems. The car is towed to the nearby Tesla-approved repair place. I am somewhat concerned about the cause, and I believe Tesla knew what had malfunctioned in their car. I have been a safe driver without traffic tickets and accidents ever in the last 45 years.
|NHTSA ID Number:||11427120|
|Consumer Location:||NANTUCKET, MA|
Backup camera appeared in on screen window as usual when I put the car in reverse to back into my parking spot. The camera looked clear and trajectory lines moved appropriately when I turned the steering wheel. However, main backup view in center of screen did not update as I moved the vehicle backward, it remained on a static, still frame of video. I reversed into a low fence post that I knew was behind me somewhere but could not be seen when looking out the rear window or using any of the mirrors. I usually look to the backup camera to show me where this post is and help back up close to it. There is a large blind spot behind this model of car that is well covered by the camera, but now that is has happened to me I have found many reports of the issue happening to others. Video of issue: https://youtu.be/CC_0JKObpIk
|NHTSA ID Number:||11426266|
|Consumer Location:||JERICHO, NY|
The car accelerates on its own, twice in last two weeks. First time was at a intersection, I applied accelerator pedal after the light turned green, with normal pressure. The car sped up unexpectedly and I had to immediately apply brake to slow it down. The second time I put it in reversal and as soon as I applied accelerator it jerked and sped up unexpectedly. Luckily both time the acceleration occurred when car were in slow speed and applying brake stopped acceleration. it also occurred twice before these recent two incidents since we bought the car 10 month ago but they happened far apart in time and we were not sure of its occurance. But the frequency with which the unexpected acceleration happens has become alarming and we become more sure of the certainty. I start to worry about what would happen if this occurs when the car is moving at high speed and whether applying brakes can be effective to correct the acceleration.
|NHTSA ID Number:||11423451|
|Consumer Location:||NEWARK, CA|
The system crashed and It said car was forward mode when the gear stock was stuck in reverse and I went ahead and banged behind car when removing car from parking instead of going forward .
|NHTSA ID Number:||11423453|
|Consumer Location:||NAPERVILLE, IL|
My wife and I drove into a parking lot in a strip mall located at 1301 IL Route 59 to park the car. I was driving very slow at 5 miles an hour. As I pulled into a parking spot facing IL Route 59 which is a three lane highway, the vehicle malfunctioned causing it to uncontrollably accelerate. I was not able to control the car as it jumped the curb of the parking lot and went through the grass on the side of the roadway towards IL Route 59. To avoid driving onto IL Route 59 I was able to steer the car right and struck an AT&T telephone box which brought the car to a halt. Police arrived on the scene to check the status of the accident. A police complaint has been filed. Police did not issue a citation to me as this was not my fault and there was clearly a defect in the car that caused this accident. Luckily my wife and I were not injured and the car was towed to a body shop for repair. I called Tesla customer support and they said that they would review the car diagnostics to determine the problem. There were no warnings, symptoms or messages to indicate this behavior by the car. It just accelerated in its own. Please see attached documents for more information.
|NHTSA ID Number:||11421320|
|Consumer Location:||PORTOLA VALLEY, CA|
In the process of filing a claim court against Tesla for garage door closing on my vehicle (because of Homelink). Multiple damages and no help from Tesla at all. Homelink was installed on my Tesla Y in February and the door closed twice on my vehicle while I was parking the car. Email me ASAP: [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
|NHTSA ID Number:||11421064|
|Consumer Location:||DENVER, CO|
tail lights on both sides constantly fill with condensation blocking the visibility to drivers behind me. I have reported the problem to Tesla but they keep saying it's within specs. the manufacture is only looking at pictures to make the judgment and not actually allowing me to come in to correct the problem. I have two model Y's and they are having the same problem.
|NHTSA ID Number:||11419614|
|Consumer Location:||CHARLOTTE, NC|
2 weeks back one of the rear passenger seat belts stopped latching to the seat buckle. I filed a service request with Tesla and scheduled a service appointment. They have rescheduled the appointment twice already and they haven't addressed the issue as the necessary parts are not yet available. I don't understand how to safely use the car with children if the seat belts are not working.
|NHTSA ID Number:||11419591|
|Consumer Location:||WESTLAKE VILLAGE, CA|
The trunk hatch door does not stop moving (opening or closing) when it comes into contact with an object. Incident #1: I closed the trunk not realizing that my husband was under the hatch door. The hatch door came down on his head and did not stop closing until he forced it to stop with his arm. Incident #2: I pulled the car into my garage but did not realize that I had not pulled the car far enough into the garage. I opened the trunk from the drivers seat. The hatch door hit the closed garage door and kept trying to open (scratching the hatch door on the garage door in the process) until I was able to pull the hatch door down hard enough for it to stop moving. This is a safety hazard. A child/person could get caught and injured in between the hatch door and the trunk and/or the hatch door and another object.
|NHTSA ID Number:||11419075|
|Consumer Location:||PHILADELPHIA, PA|
My vehicle fail to stop when another vehicle was in the middle of the road. My 2020 TESLA MODEL Y did not stop and did not alert me in a upcoming collision incident. My vehicle fail to make a full stop with and without using autopilot.
|NHTSA ID Number:||11418414|
|Consumer Location:||AUSTIN, TX|
On 5/24/21, I was driving in the rain on a busy 6 lane highway.I was driving under speed limit. The car hydroplaned across 3 lanes, past the divider and spun 180 degrees and I was able to bring it to a halt with fierce braking just before it crossed onto the other side. Some damage to car. I was unhurt. Sheriff came to assist me to safety.
|NHTSA ID Number:||11417699|
|Consumer Location:||CHICAGO, IL|
I was driving East on May 7, 2021, on I-94 toward New Buffalo, MI, on a clear day; no rain. A semi-truck was going 60 mph in the center lane of three lanes. I moved to the left lane to pass as I was going about 70 mph, the posted speed limit. There were no cars ahead of me in my lane for as far as I could see. Another car pulled up behind me very close—way too close—tailgating me. I was passing the truck and was parallel to the truck when suddenly the Tesla automatically slammed on my brakes!!! The idiot who was tailgating me fortunately reacted quickly and also slammed on his brakes and simultaneously swerved hard left onto the shoulder—thereby averting what could have been a fatal accident!! My car could have been pushed into the wheels of the truck on my right and we could have been killed!! I was badly shaken but, fortunately, we were not injured and there was no crash. When we arrived at our destination I phoned the salesman at the Chicago Tesla sales office and described the incident. I asked him if I could disable the automatic braking feature and he talked me through the procedure. The Tesla has a rear-facing video camera. I believe Tesla should program that camera to see a tailgating car and make certain that no automatic braking be engaged if a car is following too close!! I believe Tesla should investigate why this happened and should reprogram the software yo prevent it from happening again. I sent the Tesla Company two electronic messages through the Tesla Phone App as the Tesla salesman suggested, but I have not received any response more than one week later. This is irresponsible!! We could have been killed yet Tesla has ignored my two messages! If Tesla does not fix this problem, it is certain that people will die in a parallel situation. We were just very lucky.
|NHTSA ID Number:||11415368|
HERE IS ANOTHER MODEL Y IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39862499?TENANT=US&ROWNUMBER=65 THE BACK WHEEL HAS FALLEN OFF. ALL THE MONKEY METAL SUSPENSION GIBLETS ARE STRETCHED AND SNAPPED. ONE WHOMPY WHEEL CAN REALLY SPOIL YOUR DAY. WOULD IT BE TOO MUCH TROUBLE FOR YOU TO ISSUE A COMPULSORY RECALL? THANKS KEEF
|NHTSA ID Number:||11414109|
|Consumer Location:||MANASSAS, VA|
REAR PASSENGER DOORS DO NOT HAVE AN EASILY ACCESSIBLE/MARKED INTERIOR EMERGENCY MANUAL LATCH RELEASE. IN THE EVENT THAT POWER IS LOST TO THE VEHICLE, ONE MUST REMOVE A MAT IN THE DOOR POCKET, PRY OPEN A COVER, AND PULL AN UNLABELED CABLE TO RELEASE THE DOOR LATCH. THIS IS ALSO THE CASE IN AT LEAST THE TESLA MODEL 3, DON'T KNOW ABOUT X AND S. THE FRONT DOORS HAVE A SEPARATE HANDLE ABOVE THE WINDOW CONTROL ON THE ARMREST FOR MANUAL EMERGENCY RELEASE, BUT THIS IS NOT PRESENT ON THE REAR DOORS. THE HIDDEN RELEASE IS NOT SOMETHING THAT A REAR SEAT PASSENGER, ESPECIALLY A CHILD, WOULD BE REASONABLY EXPECTED TO BE CAPABLE OF OPERATING IN THE EVENT OF AN EMERGENCY, AND COULD LEAD TO ENTRAPMENT IF THE FRONT DOORS ARE NOT OPENABLE DUE TO ACCIDENT DAMAGE.
|NHTSA ID Number:||11406730|
|Consumer Location:||SAN JOSE, CA|
A FEW WEEKS AFTER I BOUGHT MY CAR IN EARLY JUNE 2020 I GOT AN ERROR ON MY SCREEN THAT SAID THE PASSENGER SAFETY RESTRAINT SYSTEM HAD FAILED. IT TOOK TESLA SEVERAL WEEKS TO SEND A MOBILE TECHNICIAN TO MY HOUSE TO LOOK AT THE ERROR, THEY KEPT RESCHEDULING THE APPOINTMENT. BY THE TIME THEY SHOWED UP THE ERROR HAD GONE AWAY ON ITS OWN. I FELT VERY UNSAFE HAVING ANY PASSENGER IN MY CAR DURING THE FIRST FEW WEEKS OF HAVING MY CAR. WHEN THE MOBILE TECH FINALLY LOOKED AT IT ON JULY 1ST 2020, HE ADVISED ME TO TAKE IT IN TO THE SERVICE CENTER BECAUSE HE DIDN'T HAVE THE PARTS OR TOOLS REQUIRED TO DIAGNOSE IT FURTHER. I SENT TESLA SEVERAL TEXT MESSAGES TO 408 560 5674 ASKING TO HAVE MY SEATBELT MODULE REPLACED ASAP, INDICATING THE ERROR AS A PASSENGER SEATBELT RESTRAINT SYSTEM FAILURE. I ALSO SENT THE SANTA CLARA SERVICE CENTER AN EMAIL JULY 2ND THE DAY AFTER THE MOBILE TECH VISITED. THE EARLIEST APPOINTMENT THEY'D LET ME SCHEDULE WAS A ALMOST A MONTH OUT, ON JULY 29TH. - MY PASSENGER RESTRAINT SYSTEM FAILED ON MY NEW MODEL Y. I HAD A MOBILE TECH COME LOOK AT IT AND HE TOLD ME I NEED TO TAKE IT TO THE DEALER. I MADE AN APPOINTMENT AND THE EARLIEST I CAN GET YOU TO FIX IT IS JULY 29TH? THIS IS UNACCEPTABLE FOR A SAFETY ISSUE. PLEASE FIND SOME TIME TO GET ME IN SOONER OR I WILL HAVE TO GET THE NTSB INVOLVED. - WHEN SANTA CLARA FINALLY LOOKED AT IT IN 2020, THEY TOLD ME THE MOBILE TECHNICIAN LEFT NO NOTES ABOUT THE ISSUE AND THAT TOO MUCH TIME HAD PASSED TO DIAGNOSE THE ISSUE BECAUSE THE LOGS WERE DELETED. I WAS PRETTY UPSET BUT THEY CONVINCED ME TO TAKE IT HOME AND WAIT FOR THE ISSUE TO REPRODUCE ITSELF AGAIN. FINALLY THIS PAST WEEK IT HAPPENED AGAIN ON MARCH 28TH I WAS DRIVING DOWN TO SANTA BARBARA FROM SAN JOSE AND THIS TIME SAFETY RESTRAINT FAILURE POPPED UP IN THE MIDDLE OF MY DRIVE. THEY SAID THEY FIXED IT BUT THIS CAR IS DANGEROUS AND I DON'T FEEL SAFE IN IT.
|NHTSA ID Number:||11405863|
|Consumer Location:||SAN RAMON, CA|
WHILE TRAVELING ON NORTHBOUND US-101, THE INFOTAINMENT/DASHBOARD SCREEN FROZE. THE CLIMATE CONTROL SUDDENLY WENT FULL BLAST ON THE COLDEST SETTING, SPEEDOMETER STOPPED UPDATING, AND ALL INFOTAINMENT/DASHBOARD CONTROLS WERE UNRESPONSIVE. THE TURN SIGNALS APPEARED TO WORK, BUT STOPPED MAKING ITS CLICKING SOUND. I COULD ONLY TELL IT WORKED BY SEEING THE LIGHT REFLECTION FROM ROAD SIGNS. I WAS RESET THE SYSTEM BY PRESSING BOTH STEERING WHEEL BUTTONS FOR 10 SECONDS OR MORE AND THEN INFOTAINMENT SCREEN TURNED OFF. IT DID NOT RESTART UNTIL A COUPLE OF MILES LATER WHEN I EXITED THE HIGHWAY. THE CAR CONTINUED TO ACCELERATE AND BRAKE NORMALLY THE WHOLE TIME.
|NHTSA ID Number:||11404905|
|Consumer Location:||DENVER, CO|
BREAK LIGHT BUILDS UP CONDENSATION AND OBSCURES THE LIGHTS FROM BEING SEEN. I REACHED OUT TO TESLA TO HAVE THE PART REPLACED UNDER WARRANTY. THEY CLAIM THAT CONDENSATION TO THAT LEVEL IS NORMAL. I THINK IT'S A SAFETY RISK.
|NHTSA ID Number:||11398785|
HERE IS A BADLY SMASHED MODEL Y IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39229111?TENANT=US&ROWNUMBER=21 IT IS CERTAIN THAT OCCUPANTS WOULD HAVE BEEN KILLED OR INJURED. BEARING IN MIND THE NUMEROUS MODEL Y CARS THAT HAVE BEEN REPORTED TO HAVE SUSPENSIONS SNAP OFF FOR NO GOOD REASON THERE IS A HIGH PROBABILITY THAT THIS CRASH WAS CAUSED BY A SUSPENSION FAILURE. THE BROKEN BALL JOINTS, PROTRUDING DRIVE SHAFT AND DETACHED WHEEL POINT TOWARDS THIS CRASH BEING CAUSED BY A WHOMPY WHEEL. PLEASE INVESTIGATE THE CIRCUMSTANCES OF THIS CRASH AND OBTAIN DATA FROM THE BLACK BOX. THANK YOU. KEEF
|NHTSA ID Number:||11396845|
|Consumer Location:||DUMONT, NJ|
AUTOMATIC VEHICLE HOLD DISABLED. REGENERATIVE BRAKING DISABLED. TRACTION CONTROL DISABLED. STABILITY CONTROL DISABLED.STEERING ASSIST REDUCED. I WAS TURNED 360 DEGREES WHEN TRYING TO TURN LEFT. CAR WAS SLIDING DURING DRIVE.
|NHTSA ID Number:||11394980|
HERE IS A 2020 MODEL Y TERDSLA IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38946687?ROWNUMBER=12 THE BACK WHEEL HAS GONE WALKABOUT. THE HUB CARRIER HAS CRACKED OFF FROM THE BRAKE ROTOR. THIS IS A MANUFACTURING SUPPLY CHAIN FAILURE. THIS COULD EASILY HAVE CAUSED A FATAL CRASH. PLEASE INVESTIGATE THIS ALARMING INCIDENT. IT IS UNLIKELY THAT THIS IS THE ONLY SUCH CASE. IN FACT IDENTICAL FAILURES ON TESLA CARS OF VARIOUS MODELS HAVE ALREADY BEEN REPORTED TO NHTSA. THANK YOU (FOR NOTHING) KEEF
|NHTSA ID Number:||11390877|
|Consumer Location:||WEST CHESTER, PA|
THE OTHER DAY I WAS STOPPED AT A RED LIGHT, AWAITING GREEN IN A LEFT TURN ONLY LANE. IT WAS A LONG LIGHT AND I MAY HAVE BEEN DISTRACTED BY A CONVERSATION WITH MY PASSENGER. I AM 99% CERTAIN THAT I DID NOT HAVE MY FOOT ON THE BRAKE PEDAL BECAUSE I RARELY USE IT NOW-A-DAYS WITH REGENERATIVE BRAKING AND TACC. THE GREEN LIGHT CHIMED AND I INSTINCTIVELY PUSHED UPWARD ON THE RIGHT STALK, DOUBLE CHECKING (IN MY MIND) THAT I HAD DISABLED TACC AND AUTOPILOT, KNOWING THAT I WAS ABOUT TO TURN LEFT. UNFORTUNATELY THIS 'CONDITIONED' BEHAVIOR OF MINE INADVERTENTLY PUT THE CAR IN REVERSE!! I PRESSED THE ACCELERATOR AND NEARLY BACKED INTO THE CAR BEHIND ME. IT COMPLETELY CAUGHT ME OFF GUARD SINCE MY EXPECTATION WAS THAT THE CAR WOULD MOVE FORWARD. OBVIOUSLY I WAS WRONG. THE DRIVER BEHIND ME WAS DISTURBED, HOWEVER I DID AVOID MAKING CONTACT BY HITTING THE BRAKE PEDAL. WHILE I CERTAINLY REALIZE THAT I AM FULLY RESPONSIBLE FOR THE CONFUSION, I DO BELIEVE THAT TESLA SAFETY ENGINEERS MIGHT WANT TO EXPLORE THIS SCENARIO AND SEEK OUT A PREVENTIVE SAFE-GUARD. PERHAPS SOFTWARE CAN PREVENT CAR FROM SWITCHING TO REVERSE UNLESS THE BRAKE PEDAL IS DEPRESSED. OR MAYBE A MUCH LARGER "R" INDICATOR THAT BLINKS AND BEEPS. I'M SURE IT IS AN EASY FIX.
|NHTSA ID Number:||11385619|
|Consumer Location:||RALEIGH, NC|
AUTOPILOT/CRUISE CONTROL DISENGAGE FUNCTION SHOULD NOT BE ON ACTIVATED BY SELECTING UP/REVERSE ON THE GEAR SELECTOR. CAR INADVERTENTLY WENT INTO R REVERSE WHEN DISENGAGE WAS COMMANDED. NARRATIVE: CAR WAS ON INTERSTATE AT HIGHWAY SPEED WITH NAVIGATE ON AUTOPILOT AND ADAPTIVE CRUISE CONTROL ON. AN ACCIDENT OCCURRED ON THE EXPRESSWAY AND THE STATE POLICE BEGAN TO SHUT DOWN THE ROAD. THE CAR SUCCESSFULLY AND SAFELY AUTOMATICALLY STOPPED BEHIND TRAFFIC IN FRONT. POLICE BEGAN DIRECTING STOPPED TRAFFIC TO MOVE OFF ROADWAY. I SELECTED "UP" OR DISENGAGE ON THE GEAR SELECTOR AND THE CAR INSTEAD WENT INTO REVERSE. I STEPPED ON ACCELERATOR AND CAR MOVED BACKWARDS WITHOUT WARNING. DISENGAGE AUTOPILOT/ADAS NEEDS TO BE A SEPARATE FUNCTION AND DIFFERENT CONTROL MOTION FROM SELECTING R REVERSE LIKE ON MODEL 3. VERY DANGEROUS.
|NHTSA ID Number:||11385350|
|Consumer Location:||ROCKVILLE, MD|
I WAS IN A PARKING GARAGE NEXT TO MY WORK AND WAS PARKING BETWEEN TWO CARS, I WAS COMING TO A COMPLETE STOP WHEN MY CAR SUDDENLY ACCELERATED AND HIT THE PILLAR ON THE LEFT SIDE. IT WAS ONLY A FEW SECONDS AND I APPLIED THE BRAKES AND PUT THE CAR ON PARK. THIS IS A BRAND NEW CAR WITH LESS THAN 500 MILES ON IT. I FELT THAT THE CAR SUDDENLY ACCELERATED WHEN I WAS COMPLETELY STOPPING. LATER, I FOUND OUT THAT THIS HAS BEEN REPORTED WITH OTHER TESLA VEHICLES IN A PARKING GARAGE SIMILAR TO MY SITUATION. TESLA STILL HAS NOT PROVIDED THE REPORT TO ME SAYING IT IS PROPRIETARY INFORMATION, BUT TAKE NO RESPONSIBILITY. DAMAGES HAS COST ME ALMOST $10,000. I HAVE BEEN DRIVING FOR MORE THAN 30 YEARS AND I HAVE A PERFECT DRIVING RECORD.
|NHTSA ID Number:||11385146|
|Consumer Location:||ALLENTOWN, PA|
I REALIZED THAT MODEL Y 2020 DOESN'T NOT HAVE PEDESTRIAN WARNINGS SPEAKERS EVEN THOUGH MY CAR BUILT IS FROM 2020 (BETWEEN JUNE-AUGUST). I TOOK THIS DELIVERY OF MODEL Y IN EARLY FIRST WEEK OF SEPTEMBER. I AM WONDERING NHTSA MANDATE THIS LAW IN SEPTEMBER OF 2019. SINCE MY CAR DO NOT HAVE EVEN PRODUCED IN 2020. I AM REALLY CONCERNED ABOUT PEDESTRIAN POPPING OUT FROM NO WHERE. THERE WERE SOME TIMES I ALMOST NEAR MISS PEDESTRIANS. THIS MANDATORY FEATURE COULD HAVE HELPED.
|NHTSA ID Number:||11383251|
THIS IS A COMPLAINT ABOUT SYSTEMIC FAILURES IN TESLA SUSPENSION COMPONENTS THAT AFFECT ALL YEARS AND MODELS OF TESLAS ON THE ROADS. PLEASE NOTE THAT I HAVE USED THE VIN OF A RANDOM TESLA MODEL Y SINCE THE VIN OF THE CAR IN QUESTION IS UNAVAILABLE. HERE IS A LINK TO A VIDEO IN WHICH AN OWNER SHOWS HIS CAR BROKEN DOWN ON THE SIDE OF THE ROAD BECAUSE THE FRONT CONTROL ARM HAS SIMPLY FALLEN OFF THE CAR. HTTPS://WWW.TIKTOK.COM/[XXX]/VIDEO/6904844653024054533 THIS FAILURE COULD EASILY HAVE CAUSED A FATAL CRASH AND IT IS MOST LIKELY THAT THE FAILED CONTROL ARM WOULD NOT HAVE BEEN IDENTIFIED AS THE CAUSE OF THE CRASH. DO YOU REALLY THINK THAT THIS KIND OF THING IS ACCEPTABLE? ARE YOU JUST GOING TO LET LORD ELON CONTINUE TO GET AWAY WITH MURDER?? AM I REALLY THE UNHINGED ONE? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
|NHTSA ID Number:||11378667|
|Consumer Location:||HIAWATHA, IA|
MY CAR IS A 2020 MODEL Y, DELIVERED ON JUNE 27, 2020. THIS FALL, I'VE HAD AN ISSUE CROP UP THAT LOOKS LIKE IT'S BEEN ADDRESSED IN THE PAST (AT LEAST FOR MODELS S, X AND 3 BEFORE MARCH 31, 2019). THE PROBLEM IS THAT ON SEVERAL OCCASIONS (SPECIFICALLY ON 11/26/20) WHILE DRIVING ON CITY STREETS AND WITH HUMID AND COOL WEATHER (HERE IN IOWA) I'VE HAD A REPORT ON MY DISPLAY INDICATING THAT THE B PILLAR CAMERA IS OBSCURED. THIS, OF COURSE, WOULD DISABLE AUTO DRIVE (INCLUDING AUTO LANE CHANGE) BUT I'M ALSO CONCERNED THAT THIS BLIND SPOT MAY MEAN THAT LANE CHANGE PROTECTION DURING TRAFFIC AWARE CRUISE CONTROL (I.E. *NOT* AUTO DRIVE) WILL NOT WORK, OR NOT BE VERY EFFECTIVE, EITHER. THE ONLY FORMAL REFERENCE I CAN LOCATE FOR THIS PROBLEM IS SERVICE BULLETIN SB-20-12-002 BUT THE REMEDY PROPOSED THERE HAS APPARENTLY BEEN IMPLEMENTED ON ALL PRODUCTION VEHICLES STARTING ON MARCH 31, 2019. WELL, THAT SOLUTION FOR THIS DESIGN DEFECT CLEARLY DOES NOT WORK. ON NOVEMBER 26, 2020 (THE DATE OF THE FIRST OCCURRENCE OF THIS ISSUE ON MY MODEL Y), I REQUESTED A SERVICE APPOINTMENT. THIS WAS BASED ON THE SERIOUSNESS OF THE PROBLEM GIVEN THE DISPLAY WARNING I RECEIVED WHICH REQUESTED THAT I STOP THE VEHICLE AND CLEAR THE OBSCURATION IMMEDIATELY. UPON STOPPING, A GLANCE AT THE B PILLAR CAMERA LOCATION SHOWED THAT THE ISSUE WAS ONE OF CONDENSATION ON THE INSIDE OF THE PROTECTIVE GLASS OVER THE CAMERA (SEE ATTACHED). FROM ONLINE FORUMS, IT'S CLEAR THAT I'M FAR FROM ALONE IN HAVING THIS ISSUE. MY SERVICE APPOINTMENT DATE WAS ORIGINALLY SET FOR DECEMBER 17, 2020 BUT HAS BEEN CANCELED AS OF TODAY. THE SERVICE CENTER HANDLING MY REQUESTS IS SAYING THAT THIS IS "NORMAL" OPERATION OF THE VEHICLE AND, WHILE THE CAMERA MAY BE OPERATING AS DESIGNED, I DISAGREE THAT IT SHOULD BE WORKING THIS WAY SINCE IT REMOVES BLIND SPOT AWARENESS FROM THE VEHICLE'S SOFTWARE SYSTEM AND THE OCCURRENCE IS RANDOM.
|NHTSA ID Number:||11378492|
|Consumer Location:||DALLAS, TX|
MY 2020 MODEL Y LUNGED FORWARD WHILE SITTING AT A RED LIGHT BEHIND A PICKUP TRUCK. I DID NOT TOUCH THE ACCELERATOR ANS THE BRAKE WOULD NOT STOP THE CAR. I IMPACTED THE PICKUP TRUCK AND DAMAGED THE LEFT CENTER OF THE CAR FRONT SLIDING UNDER THE PICKUP BUMPER. IT WAS AS THOUGH THE CAR TOOK OVER ON IT OWN. THERE WAS NO REASON FOR ME TO HAVE MY FOOT ON THE ACCELERATOR AND I WAS STOPPED 6 FEET BACK FROM THE PICKUP IN FRONT OF ME. I AM NOW AFRAID SOMETHING IS WRONG WITH THE CAR CAUSING THIS TO HAPPEN AND IT SHOULD BE EVALUATED BY TESLA. I REPORTED THIS TO TESLA AND WAS TOLD I WOULD HEAR SOMETHING BACK IN 3-5 WEEKS. THE DAMAGE CAN BE FIXED TO THE CAR BUT I AM NOW FEARFUL OF DRIVING IT.
|NHTSA ID Number:||11377929|
HERE IS A MODEL Y IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38263120?ROWNUMBER=1 THE BACK WHEEL HAS FALLEN OFF BECAUSE THE HUB CARRIER HAS CRACKED OFF THE BRAKE ROTOR. IT LOOKS AS THOUGH THE CAST MONKEY METAL ASSEMBLY IS MADE TO THE USUAL TESLA QUALITY STANDARDS. THE BACK OF THE CAR HAS COLLAPSED LIKE A SOUFFL HIT BY A SLEDGEHAMMER.. I DON'T SUPPOSE YOU'LL BE TAKING ANY ACTION. WOULDN'T WANT TO UPSET LORD ELON WOULD YOU? HAVE A GREAT DAY. KEEF
|NHTSA ID Number:||11375765|
HERE IS A TESLA MODEL Y IN ITS NATURAL ENVIRONMENT THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38164352?ROWNUMBER=7 THE FRONT WHEEL HAS FALLEN OFF. THE COMPLETE HUB AND WHEEL BEARING ASSEMBLY WHICH SHOULD BE SECURED BY 3 BOLTS HAS POPPED APART. THE SLIGHTLY MUTILATED WHEEL IS LYING ON THE GROUND AT THE REAR OF THE CAR. IT WOULD HAVE BEEN NICE IF THE BOLTS HAD BEEN PROPERLY TIGHTENED BEFORE IT LEFT THE TENT FACTORY BUT HEY THIS IS A TESLA SO WHAT CAN YOU EXPECT. HAVE A NICE DAY KEEF