2019 TOYOTA HIGHLANDER VIN: 5TDBZRFH6KS727174

TBD
Condition
Run & Drive
Damage
Collision
Title
Clear

VIN 5TDBZRFH6KS727174 Decoding Toyota Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

TOYOTA

Manufacturer Name

TOYOTA MOTOR MANUFACTURING, INDIANA, INC.

Model

Highlander

Model Year

2019

Series

ASU50L/GSU50L/GSU55L/GVU58L

Trim

LE/LE Plus

Vehicle Type

MULTIPURPOSE PASSENGER VEHICLE (MPV)

Plant Country

UNITED STATES (USA)

Plant Company Name

Toyota Motor Manufacturing, Indiana, Inc.

Plant State

INDIANA

Trim2

N Grade

Series2

Wagon body style

Note

Highlander LE, LE Plus, XLE, SE, Limited

Body Class

Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)

Doors

5

Gross Vehicle Weight Rating From

Class 1D: 5,001 - 6,000 lb (2,268 - 2,722 kg)

Wheel Base (inches) From

109.80

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Number of Wheels

4

Entertainment System

CD + Stereo

Steering Location

Left-Hand Drive (LHD)

Number of Seat Rows

3

Transmission Style

Automatic

Transmission Speeds

8

Drive Type

4WD/4-Wheel Drive/4x4

Axles

2

Engine Number of Cylinders

6

Displacement (CC)

3500.0

Displacement (CI)

213.58310433156

Displacement (L)

3.5

Engine Model

2GR-FKS

Engine Power (kW)

219.9815

Fuel Type - Primary

Gasoline

Engine Configuration

V-Shaped

Engine Brake (hp) From

295

Other Engine Info

PORT+DIRECT

Seat Belt Type

Manual

Curtain Air Bag Locations

All Rows

Seat Cushion Air Bag Locations

Passenger Seat Only

Front Air Bag Locations

1st Row (Driver and Passenger)

Knee Air Bag Locations

Driver Seat Only

Side Air Bag Locations

1st Row (Driver and Passenger)

Anti-lock Braking System (ABS)

Standard

Electronic Stability Control (ESC)

Standard

Traction Control

Standard

Tire Pressure Monitoring System (TPMS) Type

Direct

Active Safety System Note

Blind Spot Detection - Standard: LE Plus

Auto-Reverse System for Windows and Sunroofs

Standard

Adaptive Cruise Control (ACC)

Standard

Crash Imminent Braking (CIB)

Standard

Forward Collision Warning (FCW)

Standard

Lane Departure Warning (LDW)

Standard

Lane Keeping Assistance (LKA)

Standard

Backup Camera

Standard

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

Dynamic Brake Support (DBS)

Standard

Pedestrian Automatic Emergency Braking (PAEB)

Standard

Daytime Running Light (DRL)

Standard

Semiautomatic Headlamp Beam Switching

Standard

2019 TOYOTA HIGHLANDER Crash Test Score

5

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Overall Side Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Combined Side Barrier and Pole Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Seat
Rear Seat

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Risk:
18.5%

2019 TOYOTA HIGHLANDER Safety Features

Seat Belts and Head Restraints

Dynamic Head Restraints Not Available
Head Restraint Driver, Front Passenger, Rear Seat, 3rd row
Advanced Belt Feature Standard
Adjustable Upper Belt Anchorage Driver, Front Passenger
Seat Belt Reminder System Driver, Front Passenger, Rear Seat, 3rd row

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat, 3rd row
Torso/Pelvis Driver, Front Passenger
Knee Driver
Additional Air Bags Seat Pan Air Bags
Meets Side Air Bag Out-of-Position Requirements Yes

Child Passenger Features

LATCH Locations Rear Seat
Safety Power Windows (Anti-Pinch) Standard
Safety Power Windows (Anti-Pinch) locations Driver, Front Passenger, Rear Seat

Complaints Assosiated with VIN 5TDBZRFH6KS727174

Components: POWER TRAIN UNKNOWN OR OTHER FUEL/PROPULSION SYSTEM

March 20, 2020
NHTSA ID Number: 11364068
Consumer Location: NASHVILLE, TN
VIN: 5TDBZRFH6KS****

Summary of Complaint

WHEN SLOWING DOWN AND THEN TRYING TO ACCELERATE AGAIN THERE IS A HESITATION FROM WHEN I PUSH THE GAS PEDAL AND WHEN THE CAR ACTUALLY ACCELERATES. IT HAPPENS FROM A COMPLETE STOP SOMETIMES ALSO. SOMETIMES THE CAR JERKS WHEN IT DOES THIS. THE PASSENGER CAN FEEL IT ALSO

Components: FUEL/PROPULSION SYSTEM

April 06, 2022
NHTSA ID Number: 11461041
Consumer Location: RAPID CITY, SD
VIN: 5TDBZRFH7KS****

Summary of Complaint

My wife was going to pick our kids up for school and was on a 60mph highway when the check engine light came on and the vehicle slowed down to 30mph in heavy traffic. She was able to maneuver off the road and get to safety. We took the vehicle to the dealership where they replaced the 3 fuel injectors for $1900. Vehicle has 38,000 miles. With such low miles and the fact that this happened on a highway in my opinion this is a major safety concern.

Components: UNKNOWN OR OTHER

May 01, 2019
NHTSA ID Number: 11458200
Consumer Location: CHESTERFIELD, MO
VIN: 5tddzrfh9ks****

Summary of Complaint

When speaking to someone on the phone using the bluetooth connection in the car, the person you're speaking with hears their own voice echo back to them. Toyota suggest for every call that you turn volume on the phone all the way up and turn the volume on the car lower than 45. The does not make the system hands free and is dangerous to do this while driving.

Components: FUEL/PROPULSION SYSTEM

March 22, 2022
NHTSA ID Number: 11457841
Consumer Location: DALLAS, TX
VIN: 5TDZZRFH9KS****

Summary of Complaint

My car continues to stall/become powerless while driving even after replacing the low-pressure fuel pump as part of the earlier safety recall On Oct/28 2021by the dealer. The same problem started re-occurring once two weeks ago and again twice today while driving on busy road. It is a safety issue, my car has driven only 17k miles. I have visited the dealer last week and reported the issue and requested to check the fault code and ascertain the fault. They have expressed their inability to do it and said, the car is out of warranty. I think the problem is beyond the fuel pump or the work was not done in a proper workmanship manner.

Components: UNKNOWN OR OTHER

February 01, 2022
NHTSA ID Number: 11450968
Consumer Location: VERNON HILLS, IL
VIN: 5TDJZRFH5KS****

Summary of Complaint

This is a 2019 Toyota Highlander and I have had to put three windshields in it. One every year. Substandard glass from the lowest bidder most likely.

Components: AIR BAGS SEAT BELTS

January 26, 2022
NHTSA ID Number: 11449154
Consumer Location: HUMBLE, TX
VIN: 5TDBZRFH1KS****

Summary of Complaint

Ever since I bought this car i have been having an issue where the SRS airbag Malfunction light comes on and my airbags are off seatbelts don't get recognized as buckled in. I have taken this car to the dealership numerous times to get it checked out but they cant seem to find a problem or solution. THIS IS A MAJOR SAFETY ISSUE and I would really like someone to get involved in this issue and help me figure out my next steps because of what they tell me is that they just reset the modue and it never comes back on until 2-3 months from after they chekc it out and reset it. Please help me

Components: STEERING LANE DEPARTURE

October 01, 2021
NHTSA ID Number: 11448048
Consumer Location: ENGLAND, AR
VIN: 5TDZZRFH3KS****

Summary of Complaint

Vehicle constantly drift to the left which make it very unsafe because the driver is in a continuous correction mode to remain in one lane - can inspect anytime, alignment and tire rotation has been complied with at least 8 times within the last 3 months by Toyota Dealer and Firestone conclusion alignment is OK sometimes with minor correction. I'm constantly holding pressure on the steering to the right and left to remain in my lane doesn't matter about the road. The problem is worst on multi - lanes in the same direction with tractor trailers passing due to air current.

Components: SERVICE BRAKES

November 16, 2021
NHTSA ID Number: 11447641
Consumer Location: DALLAS, TX
VIN: 5tdyzrfh5ks****

Summary of Complaint

Suddenly very difficult to use the breaks. Car then stalls and can’t be started. Had happened twice. Dealer said it was the battery but I don’t believe it

Components: ELECTRICAL SYSTEM ENGINE

November 30, 2021
NHTSA ID Number: 11442096
Consumer Location: NAPERVILLE, IL
VIN: 5TDJZRFH8KS****

Summary of Complaint

I was driving and stopped at a red light on 4 lane intersection (very busy). I went to press on the gas and my car would not move. I put it in park and and then back in drive. It still did not move. It "died". I looked at the dash and it said "electrical system - move over to a safe place". My car would not start - I could not move it. I was stuck in the middle of the street -scared out of my mind. I had to call 911 and they told me someone already called for me and the police were on their way. When the police came he told me to stay in my car and he would stay behind me. There were no warning lights or anything to let me know that this was going to happen. If there was, I would not be in the middle of a 4 lane road. Toyota states it is the start-stop battery system. This is completely unsafe.

Components: STEERING ELECTRICAL SYSTEM ENGINE

November 01, 2020
NHTSA ID Number: 11441211
Consumer Location: PALM HARBOR, FL
VIN: 5TDKZRFH2KS****

Summary of Complaint

Erratic steering - Steering response is unpredictable when changing lanes, especially at highway speeds. Stall out on hard acceleration - such as accelerating from an entrance ramp onto an interstate. Glare on navigation screen - creates hazard when shading screen by hand to see it while driving.

Components: UNKNOWN OR OTHER

November 06, 2021
NHTSA ID Number: 11439681
Consumer Location: HACKETTSTOWN, NJ
VIN: 5TDJGRFH0KS****

Summary of Complaint

While driving on highway, sunroof on 2019 Toyota Highlander Hybrid exploded outward.

Components: ELECTRICAL SYSTEM UNKNOWN OR OTHER ENGINE

October 01, 2021
NHTSA ID Number: 11435575
Consumer Location: MIDLOTHIAN, VA
VIN: 5TDKZRFH2KS****

Summary of Complaint

Since having recall work done my vehicles computer system has not been functioning the same. My vehicle has been stalling out and saying braking power low,stop in a safe place, charging system malfunction. I’ve reached out to Haley Toyota 8301 Midlothian Turnpike, Richmond, VA 23235 where the diagnostic was done and let them know of the error code I was given ( P0335) Crankshaft Position Sensor “A” Circuit. I took it in for diagnostic there and they told me they couldn’t find any issues with my vehicle , ( picked up Oct.3, 2021). It’s Oct.4 , 2021 and here I am at Sams Club trying to leave but my vehicle will not start. I contacted Toyota again and let them know of the same issue and they said to once again bring it in for diagnosing. I asked the gentleman on the phone if they had previously had it for a week and didn’t seem to find any issues with it after doing diagnostic then what were they planning on doing differently. My vehicle is under warranty and I’m trying to figure out who and where I can take it to to get some answers.

Components: STEERING SUSPENSION

October 01, 2021
NHTSA ID Number: 11435470
Consumer Location: MONROEVILLE, PA
VIN: 5TDJZRFH1KS****

Summary of Complaint

While entering a business park's parking lot, my vehicle suddenly and immediately stopped all forward movement. I was thrown against the steering wheel, injuring the right side of my chest and scraping the skin off my right forearm which was covered with the sleeve of my shirt. I was dazed, had no idea what happened, and thought that I had hit something but yet no airbags had deployed. When the vehicle stopped it was near a light post which I assumed I had hit. Upon exiting the vehicle I noticed the front tire was blown and the wheel was sitting on the ground at an odd angle. Walking around the vehicle showed no other body damage other that a few small strips of yellow paint from the base of the light post. When the tow truck driver was placing the chains to load it onto the flatbed, he called my attention to the fact that the drivers side control arm had failed. See the attached pictures for further detail. I am very grateful that I was not in traffic on a major highway as this would have been a horrific accident. Pictures show the control arm had a crack with exposed rust on edges of a fracture in the control arm. This vehicle has only been serviced at Toyota authorized dealerships and has undergone their multipoint inspections during these visits that include the front and rear suspension. I will not feel comfortable driving this vehicle again!

Components: ELECTRICAL SYSTEM VEHICLE SPEED CONTROL ENGINE

September 18, 2021
NHTSA ID Number: 11433498
Consumer Location: VIRGINIA BEACH, VA
VIN: 5TDJZRFH6KS****

Summary of Complaint

I was involved in an accident that I believe was caused by sudden unintended acceleration (sua). In a very busy commercial parking lot, I was pulling into a parking space proceeding at a very slow speed, when there was a sudden surge in acceleration accompanied by a grinding/acceleration sound. I hit the brake to no effect, and the vehicle jumped the curb and hit a building shop and entered the shop. The air bags did not deploy, and I was shaken up but not injured. Thankfully, there was no one at the front desk area of the business. The car was not drivable and was towed to a body shop.

Components: POWER TRAIN ENGINE FUEL/PROPULSION SYSTEM

September 13, 2021
NHTSA ID Number: 11432853
Consumer Location: DENTON, TX
VIN: 5TDKZRFH3KS****

Summary of Complaint

Our 2019 Highlander xle ( VIN [XXX]) is currently at the Lonestar service department. Service Rep ([XXX]), Assistant Sales Manager [XXX], and [XXX], were fully advised of the stall problems of our vehicle on 9/13/2031. Our paperwork on previous tall repairs were left with [XXX]. On 9/13/2021, we left our 2019, Highlander XLE in the Toyota Lonestar Service department, Lewisville, Texas, for stalling (would not drive) repairs. They were fully notified of several stall episodes. The most recent stall was while driving, 30 mph in Denton, Texas, in heavy traffic, in the middle of an intersection. My wife was terrified when the car stalled. The screen went black. Her car mileage was 9344 mileage at this most recent problem 9/2021. My wife when she starts the car leaving the house. She always going through the procedure to turn off the "start/stop" function, before leaving our residence ("manually turns off the auto stop-start feature"). This vehicle has stalled, several times, in heavy traffic while wife was driving, putting my wife in personal danger. The vehicle is very much at risk of a serious traffic accident. The Toyota dealer, in Denton Texas, has been made aware this problem, when it was returned for service repairs several times. They have not fixed this on going problem at all. This car is a "Lemon". This problem has occurred (stalls occurred on 3/16/2021, and 3/26/2021, 5/17/2019)The care was taken to Lonestar Toyota and Denton Toyota for repairs on these stall occasions. My wife says there were additional stall episodes. The Denton Police have a report of my wife being stalled on I-35 in heavy traffic on 3/5/2021. We waited in a police car for four hours for a tow truck, because of dangerous fast traffic. My wife says two other police departments have similar reports of these stall episodes, when police responded, (Flower Mound Police was one she recalled. https://www.consumerreports.org/car-recalls-defec INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Components: SERVICE BRAKES FORWARD COLLISION AVOIDANCE

September 10, 2021
NHTSA ID Number: 11432570
Consumer Location: Unknown
VIN: 5TDZZRFH3KS****

Summary of Complaint

While driving threw a construction zone the car upfront of me stopped. Upon applying the brakes nothing happened. There was a tractor trailer beside us and I was at the reR and another car was at the front plenty of time to stop. Brakes didn't activate until right before impact and the nose dove down. ABS never activated and the collision avoidance never activated. I was traveling with my wife and two young kids lucky no one was hurt and I had no avenue of escape due to cement barriers and 18 wheeler.

Components: FUEL/PROPULSION SYSTEM

August 06, 2021
NHTSA ID Number: 11432618
Consumer Location: COLLEGE STATION, TX
VIN: 5TDJGRFH8KS****

Summary of Complaint

We purchased our brand new Toyota from the dealership in July of 2019. We used the dealership for every scheduled maintenance and maintained updated contact information the whole time. On August 6, 2021 when we were approximately 100 miles from home our car stalled abruptly in the middle of an intersection. The car was not driveable so we called a tow truck and we’re able to obtain a rental car. The car was towed to the nearest dealership which informed us the problem was due to a recalled faulty fuel pump. ( The first we had ever heard of the recall) The dealership fixed the car free of charge but denied us twice when we asked for approximately $450. 00 in reimbursement charges for the tow truck and car rental. We finally received a notice concerning the very long ongoing recall on or about September 2, 2021. We feel Toyota possibly knew about the dangerous recall when they sold us the car in July 2019. Thankfully it happened just as we were leaving a red light and no one was coming through the intersection, so no crash occurred

Components: UNKNOWN OR OTHER

August 26, 2021
NHTSA ID Number: 11430754
Consumer Location: WINNETKA, IL
VIN: 5TDDGRFH4KS****

Summary of Complaint

Vehicle will slip into drive without the hybrid system engaging, allowing vehicle to roll without brakes or steering.

Components: FUEL SYSTEM, DIESEL

August 13, 2021
NHTSA ID Number: 11428988
Consumer Location: WAIPAHU, HI
VIN: 5TDZZRFH8KS****

Summary of Complaint

2019 TOYOTA HIGHLANDER. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS RELATED TO SAFETY RECALL. THE CONSUMER REQUESTED TO BE REMOVED FROM THE RECALL LIST AS THE VEHICLE HAS BEEN REPAIRED.

Components: VEHICLE SPEED CONTROL FUEL/PROPULSION SYSTEM FORWARD COLLISION AVOIDANCE

July 04, 2021
NHTSA ID Number: 11428198
Consumer Location: BURNSVILLE, MN
VIN: 5TDJGRFH3KS****

Summary of Complaint

Problems: 1) Check Engine Light lit up. 2) "Hybrid System Malfunction" warning on heads-up display. 3) "Pre-Collision System Failure" warning on Heads-Up Display. 4) Gasoline engine stalls after an intentional deceleration and is unable to come back up to speed. First Event: On July 4th, my wife and I were driving on an interstate highway. We entered an exit ramp interchange to merge onto another highway and when trying to accelerate the car suddenly became sluggish, and gave messages for problems 1), 2), and 4) stated above. Problem 3) did not occur during this event. Messages stated to pull over in a safe location. We parked on the shoulder and immediately shut the car off, waited 5 minutes and then started the car again. We were able to drive to the next off-ramp to a city street (about 100 yards) before the engine started becoming sluggish again and lurching, error messages remained throughout the event. OBD codes stated simply "faulty engine" on a car with 16,000 miles. Dealership was unable to find a cause, but did find a code for ignition failure. They checked some things but did not do any repairs, and were unable to replicate the issue as it seemed to have cleared. Diagnosis was "vapor-lock" and no explanation for why. Second Event: On August 6th, my wife was driving the vehicle to visit family, when pulling onto an exit ramp, was unable to accelerate again afterwards. All the same warnings popped up, but this time also had problem 3). Engine stalled when warnings appeared and did the same sluggish lurching. After pulling off in a safe area, Shut the car off and tried to restart 4 times, warning did not clear. Gasoline Engine does not operate when pedal is pressed. Shut the car down for 2 hours and tried to restart afterwards, warnings still present, engine now runs when pedal is pressed, but stalls when idle. Shutdown for another hour while waiting for a tow, warnings still present, still stalls when idle. Waiting on callback from dealership.

Components: AIR BAGS SERVICE BRAKES FORWARD COLLISION AVOIDANCE

July 02, 2021
NHTSA ID Number: 11426668
Consumer Location: RIESEL, TX
VIN: 5TDYZRFH0KS****

Summary of Complaint

While driving onto an exit ramp I applied my brakes to my 2019 Toyota Highlander but the engine just roared up, took my foot off the brake and applied both feet to the brakes and the engine roared up again, I then came up right behind a car at the intersection and the front end collision did not stop me so I survived to the left lane but then I was headed into the highway and was T-boned by another Toyota Highlander and came to a stop on the right side of the highway. All the air bags deployed in the other SUV but none deployed in mine. The fireman had to use the jaws of life to get me out of the SUV. My wife and I were very shook up but had no serious injuries. But my brakes, the front-end collision, and the airbags all failed in the Toyota. My Highlander was totaled by my insurance company but they will not investigate the failures.

Components: UNKNOWN OR OTHER

July 12, 2021
NHTSA ID Number: 11425318
Consumer Location: PLAINFIELD, CT
VIN: 5tdbzrfh8ks****

Summary of Complaint

I purchased this vehicle in March 2020. I specifically asked if it had been a rental car. Having worked in the rental car industry, I know how hard people are on rental cars so I absolutely did not want one. I checked the Carfax and it was completely clean. I purchased this vehicle and a few months later noticed a sticker under the rearview mirror that was an Avis/budget sticker. Still, the Carfax never said it was a rental car. Today I'm cleaning out the glove box and registration falls out from the previous owners: Avis Budget in NJ. So this is confirmation that this car absolutely was a rental car at some point and your Carfax failed to disclose that.

Components: ENGINE FUEL/PROPULSION SYSTEM

July 13, 2021
NHTSA ID Number: 11425043
Consumer Location: WASHINGTON, UT
VIN: 5TDDGRFH7KS****

Summary of Complaint

Driving under "normal" weather conditions when the check engine light warning along with the hybrid maintenance warning light. The car stalled while trying to safely pull to the side of the road. The vehicle was towed to the nearest Toyota dealership. They confirmed fuel pressure codes p0087, p107b, p3190. I was told Toyota has not issued any updates for this problem. So I am stuck with a car that isn't safe to drive, especially long distances.

Components: ENGINE FUEL/PROPULSION SYSTEM

July 02, 2021
NHTSA ID Number: 11423903
Consumer Location: FORT WORTH, TX
VIN: 5tddgrfh5ks****

Summary of Complaint

My vehicle was not part of the fuel pump recall like the other 3.3M vehicles from Toyota. However, my vehicle exhibited the exact same symptoms as those cars and stranded me on the side of the road twice. This included pushing on the accelerator and getting no response from the car followed by numerous system warning lights including hybrid system malfunction, front collision system failure, and check engine light. Initially, the dealership could not find anything wrong when I first brought it to them. The second time it happened, I was able to bring the car in with the check engine light still on so they were able to diagnose it and are currently replacing the fuel pump. My car (and many others) should have been included in this recall, this is a huge safety issue as this had me stranded on the side of very busy highways twice plus not being able to accelerate in traffic.

Components: FUEL/PROPULSION SYSTEM

June 18, 2021
NHTSA ID Number: 11422334
Consumer Location: ORO VALLEY, AZ
VIN: 5TDDGRFH0KS****

Summary of Complaint

I was driving my car on a major intersection. The light turned green and I proceeded to make a left turn onto a major street. As I made it onto the street a warning came up that said "Hybrid system malfunction" and my car immediately started decelerating even though I had the gas pushed. I was able to sway to the right into a parking lot and stop the car before it stopped. My daughter was in the back seat at the time when the car failed and since we were in the middle of accelerating to get onto the major street when the car started decelerating, the cars behind me had to hit brakes/change lanes. I had the car towed to the closest Toyota dealership. They diagnosed it as a failed fuel pump. I looked up the issue and saw that Toyota had a recall on fuel pumps. I told them I wanted the improved fuel pump replacement. They informed me that my car was a Toyota Highlander Hybrid and my fuel pump was different than the recalled Toyota Highlander fuel pump and was not on recall. They replaced the failed fuel pump with the same product and assured me that the car was safe to drive and my fuel pump just failed and was not on recall.

Components: FUEL/PROPULSION SYSTEM

June 19, 2021
NHTSA ID Number: 11421501
Consumer Location: NORMAN, OK
VIN: 5TDDGRFH5KS****

Summary of Complaint

While driving approximately 70mph on an interstate, lost ability to accelerate. Car started to slow down, forcing us to stop. Very fortunate no one was behind us or we would have been rear-ended. Multiple warning lights came on at this point, including the check engine light, AWD malfunction, pre-collision system malfunction and hybrid system malfunction. Contacted Toyota dealership immediately and slowly drove the car to dealership. Upon inspection, was told that the fuel pump failed. Was also told that the problem is a recall issue for other Toyota models but not for the Hylander. Car is now at dealership being repaired.

Components: FUEL/PROPULSION SYSTEM

June 15, 2021
NHTSA ID Number: 11421392
Consumer Location: COLORADO SPRINGS, CO
VIN: 5TDDGRFH0KS****

Summary of Complaint

In the morning of 6/15/2021 while driving the 2019 Toyota Highlander Hybrid in 90+ degree heat on a busy Denver suburb thoroughfare, the Denso fuel pump failed causing multiple malfunction messages to be displayed and the engine to stall placing the SUV and me in a very unsafe situation in traffic. The SUV was partially in traffic because a curb prevented me from driving the vehicle out of traffic and the fail safe mode did not allow me to drive to a cross street to get the SUV out of traffic. Fortunately, a police squad arrived, parked behind me with emergency lights flashing until the tow truck arrived. The SUV was taken to a nearby Toyota dealer where Toyota service personnel in conjunction with Toyota engineering determined the Denso fuel pump was the problem and was replaced. Toyota has the Denso fuel pump. Moments before the SUV stalled multiple malfunction messages started being displayed including but not limited to: check engine light see dealer, pre-collision system malfunction, AWD system malfunction, Hybrid System malfunction, etc.

Components: FORWARD COLLISION AVOIDANCE

April 06, 2021
NHTSA ID Number: 11407912
Consumer Location: WILSON, NY
VIN: 5TDJZRFH0KS****

Summary of Complaint

DRIVING ON A TWO LANE ROAD FOLLOWING A CAR IN FRONT OF ME. CRUISE IS ON AND THE CAR IN FRONT OF ME IS NOT AFFECTING MY SPEED. THE CAR IN FRONT OF ME TURNS LEFT INTO THEIR DRIVEWAY AND IS COMPLETELY OFF THE ROADWAY. MY CAR BRAKES VERY HARD LIKE THERE IS SOMETHING IN FRONT OF ME. THEIR WAS NO ON COMING TRAFIIC. I'VE HAVE HAD THIS HAPPEN AGAIN BUT THE OTHER CAR WAS TURNING RIGHT. THE CAR WAS COMPLETELY OFF THE ROADWAY AND AGAIN MY CAR STARTS BRAKING VERY HARD. I WAS ALMOST REAR ENDED BY THE CAR BEHIND ME.

Components: STRUCTURE

April 07, 2021
NHTSA ID Number: 11407048
Consumer Location: VERDIGRE, NE
VIN: 5TDJZRFH8KS****

Summary of Complaint

04/07/21 @ 11:30 AM, TEMP 47 F, OVERCAST, DRY, DRIVING 65 MPH, N. ON NEB. HIWAY # 77. RURAL LANDSCAPE, NO OTHER VEHICLES NEAR US, SUNROOF GLASS EXPLODED AND SHATTERED. ROOF HAD BEEN CLOSED. SUNSHADE WAS CLOSED WHICH KEPT US FROM BEING COVERED IN GLASS PIECES. NO MARKS ON ROOF FROM ANY OBJECT. SEE PHOTOS.

Components: SUSPENSION FUEL/PROPULSION SYSTEM

February 03, 2021
NHTSA ID Number: 11405110
Consumer Location: SCRANTON, PA
VIN: 5TDJZRFH9KS****

Summary of Complaint

THE VEHICLE WAS TAKEN FOR SERVICE ON 1/8/21 AT TOYOTA OF SCRANTON FOR REAR SUSPENSION PROBLEMS. THEY HAD REPLACED ARM AWAY, TRAILING. WE CALLED AGAIN FOR DEVICE IN FEBRUARY 2021 FOR PROBLEMS WITH THE CAR. IT WAS SCHEDULED FOR SERVICE ON MARCH 20,2021, WHICH TOYOTA OF SCRANTON DID NOT HAVE THE PARTS. IN JANUARY 2021, TOYOTA MENTIONED NOTHING OF THE PENDING FUEL PUMP RECALL. WE RECEIVED NO CALLS FROM TOYOTA AT ANY TIME FOR A RECALL. WE BECAME AWARE OF THE RECALL AFTER WE EXPERIENCED PROBLEMS WITH THE CAR IN FEBRUARY. TOYOTA HAS STILL NOT RESOLVED THE FULL PUMP RECALL.

Components: POWER TRAIN ELECTRICAL SYSTEM FUEL/PROPULSION SYSTEM

December 31, 2020
NHTSA ID Number: 11404938
Consumer Location: IRVINE, CA
VIN: 5TDKZRFH7KS****

Summary of Complaint

I BOUGHT THIS CAR NEW WITH ABOUT 11 MILE ON IT. THE TRANSMISSION IMMEDIATELY HAD SHIFTING ISSUES AS IT COULD NOT DECIDE WHAT FORWARD GEAR TO GO INTO AND SHIFTED HARD AND FELT AS IF IT WAS GOING INTO TWO GEARS AT ONE TIME AND AFTER A SHORT DRIVE THE INSTRUMENT CLUSTER WARNING DISPLAY INDICATED A CHECK ENGINE LIGHT AND WARNING THAT THE TRANSMISSION WAS OVERHEATING AND ACTED AS IF THE ENGINE WAS STARVING OF FUEL AS IT SURGED AND DID NOT DELIVER POWER TO GO BEYOND 35 MPH. AFTER I BOUGHT IT THE DEALER REASSURED ME AT LEAST THREE TIMES THAT THE CAR WAS OKAY AND THAT THIS IS THE WAY THAT THE TRANSMISSION SHIFTS. I REPEATEDLY HAD THE DEALER CHECK IT AND THE DEALER REASSURED ME THAT THERE WAS NO TROUBLE CODE AND NO PROBLEMS FOUND ALTHOUGH THE CHECK ENGINE LIGHT WAS ON AND THE INSTRUMENT CLUSTER SHOWED TRANSMISSION OVERHEATING AND THEY FIXED A WIRING CONNECTOR TO TRY AND FIX THE RUNNING PROBLEM. A CLASS ACTION SUIT CAME OUT FOR THE FUEL PUMP FAILURE RECALL AND THE 8 SPEED TRANSMISSION. I FEEL THAT THIS IS A VERY COMMON PROBLEM THAT THE DEALER AND MANUFACTURE ARE TRYING TO HIDE. AFTER 13 MONTHS AND 2,800 TOTAL MILES THE TRANSMISSION OVERHEATED, BURNED UP THE INTERNAL CLUTCH SET AND I NOW HAVE NO FORWARD AND REVERSE GEARS. I FEEL THAT THE SURGING AND TRANSMISSION PROBLEMS ARE A SOFTWARE DEFECT AS THE SHIFTING DEFECT COMES AND GOES AND VASTLY PROMOTED IF I DRIVE IT VERY GENTLY FROM A COLD START. ONCE WARMED UP IT DOES NOT ACT UP AS OFTEN EXCEPT WHEN TWO GEARS SEEM TO BE ENGAGED AT THE SAME TIME. THE KEY ALSO INTERMITTENTLY DOES NOT ALLOW THE CAR TO START AND INSTRUMENT CLUSTER ALSO SHOWS TRAC LIGHT , ABS FAILURE LIGHT, BSM NOT AVAILABLE, SMART KEY FAILURE, AND COMPLETE BLACK OUT OF THE INSTRUMENT CLUSTER AND SHOWN TO THE DEALER MECHANIC AND SERVICE WRITERS AND PHOTOGRAPHED AND VIDEOTAPED FOR DOCUMENTATION AND IN THE REPAIR ORDERS.

Components: VEHICLE SPEED CONTROL FORWARD COLLISION AVOIDANCE

February 13, 2021
NHTSA ID Number: 11402732
Consumer Location: CAMBRIDGE, MA
VIN: 5TDDGRFH6KS****

Summary of Complaint

A MONTH AGO, WE WERE DRIVING ON THE HIGHWAY THROUGH SNOW SHOWERS UP TO NH TO GO SKIING, WITH OUR NIFTY ADAPTIVE CRUISE CONTROL ON, WHEN I REALIZED THAT WE WERE ACCELERATING INTO THE CAR IN FRONT OF US. I ASSUMED THAT THE FRONT SENSOR WAS COVERED IN SLUSH, TOOK OFF THE CRUISE CONTROL AND DROVE MANUALLY. ONLY ABOUT 5 MINUTES LATER DID THE DASHBOARD ALERT NOTIFY ME THAT THE FRONT SENSOR WASN'T WORKING. BROUGHT IT INTO THE DEALER. THEY COULDN'T FIND ANYTHING WRONG. HERE'S THE PROBLEM: THE CAR SAYS "TRUST ME. IF YOU USE MY COOL SAFETY SYSTEMS, I'LL KEEP YOU FROM HITTING THE CAR IN FRONT OF YOU...AND SHOULD SOMETHING DISABLE THE SENSOR THAT CARRIES OUT THIS FUNCTION, I'LL LET YOU KNOW, SO THAT YOU WON'T DEPEND ON ME." BUT THAT'S NOT TRUE. AND, A DRIVER WHO ASSUMED THAT THE CAR WAS KEEPING ITS PROMISE, AS IT DOES MOST ALL THE TIME--MIGHT NOT HAVE REALIZED THAT IT WASN'T UNTIL THEY HIT THE CAR IN FRONT OF THEM.

Components: FUEL/PROPULSION SYSTEM

October 31, 2020
NHTSA ID Number: 11399500
Consumer Location: CHANDLER, AZ
VIN: 5TDKZRFH7KS****

Summary of Complaint

FUEL PUMP RECALL WAS APPARENTLY IN EFFECT WHEN VEHICLE WAS PURCHASED IN FEBRUARY 2020. DEALER (RIVERVIEW TOYOTA, MESA AZ) SCHEDULED SERVICE FOR THE RECALL IN OCTOBER 2020. AFTER DROPPING OFF THE VEHICLE, ASST SERVICE MANAGER CALLS TO INFORM ME THEY DON'T HAVE THE PART AND DON'T KNOW WHEN IT WILL BE AVAILABLE. I DRIVE MY THREE GRANDDAUGHTERS 5 DAYS A WEEK AND I MORE THAN CONCERNED THAT THIS ISSUE STILL REMAINS UNRESOLVED!

Components: AIR BAGS

February 01, 2021
NHTSA ID Number: 11397996
Consumer Location: LEDGEWOOD, NJ
VIN: 5TDJZRFH8KS****

Summary of Complaint

DRIVING ON HIGHWAY ON LEFT SIDE WAS HEAVY SNOWFALL AND TRUCK WITH TRAILER ON RIGHT SIDE SUDDENLY MOVED TO CROSS THE HIGHWAY FROM RIGHT LANE TO LEFT LANE HIT MY CAR PUSHED ME IN CONCRETE BARRIER CAR ROLLED OVER 2 TIMES.*DT*JB* TOTAL LOST CAR STRUCTURE DAMAGED AIR BAG NOT DEPLOYED I REQUEST TOYOTA TO DO INSPECTION AND THEY GET INFORMATION FROM BLACK BOX STILL WAITING RESPONSE.*DT*JB

Components: VEHICLE SPEED CONTROL FUEL/PROPULSION SYSTEM

February 15, 2021
NHTSA ID Number: 11396354
Consumer Location: PEORIA, AZ
VIN: 5TDKZRFH4KS****

Summary of Complaint

VEHICLE IS SLOW TO RESPOND AND/OR HAS INTERMITTENT PERFORMANCE WHEN ACCELERATING OR MOVING FROM COMPLETE STOP. THERE IS LAG TIME IN THE VEHICLE'S RESPONSE TO DRIVER ACCELERATION WHICH MAKES IT CHALLENGING TO ENTER (FROM ROADWAY OR DRIVEWAY) ONCOMING TRAFFIC OR MERGE INTO INTERSTATE/FREEWAY TRAFFIC. THE DELAY IN THE RESPONSIVENESS AND INCONSISTENT PERFORMANCE CAUSES DRIVER TO NEED EXTRA TIME AND DISTANCE WHEN ENTERING THE FLOW OF TRAFFIC. THE FRONT END ALSO BECOMES JUMPY AND ENTERS WITH A SKID/PULL FORCE CAUSING THE NEED TO STEER INTO THE VEHICLE AND COURSE-CORRECT. VEHICLE ALSO DOES NOT ACCELERATE WELL OUT OF A RIGHT-HAND TURN ON 90DEG TURNS AND LAGS TO ACCELERATION PAST APEX. THIS PARTICULAR VEHICLE WAS PURCHASED 07/25/2020 WITH 4,278 MILES. TOYOTA ISSUED A RECALL FOR LOW-PRESSURE FUEL PUMP IN 01/2020 AND ADDED THIS MODEL TO THE RECALL LIST IN 10/2020. AN INTERIM SAFETY RECALL NOTICE STATING THE VEHICLE COULD STALL WHILE DRIVING INCREASING THE RISK OF A CRASH, PARTICULARLY AT HIGH SPEEDS. AS OF 02/15/2021, TOYOTA HAS NOT ISSUED A REMEDY TO THIS SAFETY RECALL WHICH HAS BEEN OPEN, IN TOTAL, FOR MORE THAN A YEAR. AS A DRIVER WHO RELIES ON FREEWAY TRAVEL IN ARIZONA, THIS IS DISTURBING AND THE ADDITIONAL ERRATIC PERFORMANCE IN-TOWN DURING NORMAL TRAFFIC IS EQUALLY UNSETTLING. THIS VEHICLE IS STILL BEING USED IN NORMAL CONDITIONS DUE TO THE OWNER BEING IN AN ESSENTIAL INDUSTRY DURING THE PANDEMIC, BUT RECREATIONAL DRIVING IS BEING LIMITED DUE TO THE OPEN AND UNRESOLVED SAFETY RECALL ISSUED BY TOYOTA. I ALSO CONTACTED MY SERVICE WRITER AT TOYOTA BEFORE RECEIVING THE LETTER, SHORTLY AFTER PURCHASING THE VEHICLE TO ASK IF THE ACCELERATION DELAYS AND INCONSISTENCY WERE NORMAL IN THIS VEHICLE BECAUSE THE DRIVER EXPERIENCE IS SUBPAR TO WHAT SHOULD BE EXPECTED WITH A NEW, LOW-MILE XLE VEHICLE.

Components: FUEL/PROPULSION SYSTEM

December 12, 2020
NHTSA ID Number: 11394875
Consumer Location: PALMYRA, PA
VIN: 5TDJZRFH4KS****

Summary of Complaint

RECALL ON THE VEHICLE FOR FUEL PUMP, AND REPLACEMENT IS NOT YET AVAILABLE. TOYOTA STATES THE PART WILL BE AVAILABLE BY END OF FEBRUARY / EARLY MARCH. WE HAVE ASKED THE DEALER TO ALLOW US TO RETURN THE VEHICLE BUT THEY WILL NOT BECAUSE THE CURRENT VALUE IS LESS THAN WHAT IS OWED. WE HAVE ASKED TOYOTA MANUFACTURER TO ACCEPT THE VEHICLE AS A RETURN WITH NO NEGATIVE BALANCE (WE HAVE ALREADY PAID ON THIS VEHICLE FOR 14 MONTHS). THEY STATE THE PROBLEM WILL BE REPAIRED AND THE VEHICLE IS SAFE TO DRIVE. THE RECALL STATES THE CAR CAN STOP AT ANY TIME AT HIGH RATES OF SPEED, WITH OR WITHOUT WARNING. OUR VEHICLE HAS HESITATION AND THAT IS ONE OF THE SYMPTOMS NOTED IN THE RECALL. WE DO NOT WANT TO WAIT ANY LONGER FOR THE VEHICLE TO BE REPAIRED, AND WE DO NOT WANT TO CONTINUE TO PAY FOR A VEHICLE WE DO NOT FEEL SAFE DRIVING. WE HAVE AN ARBITRATION MEETING WITH TOYOTA HOWEVER, I WAS READING THE WARRANTY AND IT SAYS TO FILE A COMPLAINT WITH YOU. CAN YOU HELP US GET THIS RESOLVED IN A TIMELY MANNER?

Components: FUEL SYSTEM, GASOLINE

October 01, 2020
NHTSA ID Number: 11394693
Consumer Location: HANOVER, PA
VIN: 5TDJZRFH9KS****

Summary of Complaint

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. KOONS WESTMINSTER TOYOTA (375 BALTIMORE BLVD, WESTMINSTER, MD 21157, (410) 876-6400) WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER AND DEALER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*JB

Components: UNKNOWN OR OTHER ENGINE FUEL/PROPULSION SYSTEM

November 01, 2020
NHTSA ID Number: 11389859
Consumer Location: SCOTTSDALE, AZ
VIN: 5TDKZRFH0KS****

Summary of Complaint

RECEIVED NOTICE OF RECALL MORE THAN 60 DAYS AGO, NHTSA NO.20V-682 "LOW PRESSURE FUEL PUMP MAY STALL VEHICLE AND CAUSE CRASH" CALLED BOTH MY DEALERSHIP AND TOYOTA WITH RESPONSE OF: "NO DATE FOR REMEDY" I HAVE TRAVEL PLANNED AND THIS 2019 HIGHLANDER SHOULD NOT BE ON THE ROAD FOR FEAR OF CRASH. WHY NO POSITIVE RESULT YET?

Components: POWER TRAIN

January 15, 2020
NHTSA ID Number: 11387843
Consumer Location: Unknown
VIN: 5TDBZRFH4KS****

Summary of Complaint

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE DECELERATED AND JERKED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO NEW COUNTRY TOYOTA OF CLIFTON PARK (202 RTE 146, MECHANICVILLE, NY 12118, (518) 670-4332) WHERE IT WAS DIAGNOSED AND TEST DRIVEN. THE CONTACT WAS INFORMED THAT THERE WAS NO FIX FOR THE TECT TIP WHICH FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT NO RESOLUTION WAS SET FOR THE ISSUE HOWEVER, AN INVESTIGATION WAS STARTED. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000.

Components: FUEL/PROPULSION SYSTEM

January 09, 2021
NHTSA ID Number: 11387606
Consumer Location: TROUTVILLE, VA
VIN: 5TDDZRFH5KS****

Summary of Complaint

VEHICLE HAD A PROLONGED HESITATION WHEN TRYING TO ACCELERATE INTO MOVING TRAFFIC WHILE RAMPING ONTO THE INTERSTATE. AFTER THE HESITATION THE VEHICLE THEN SURGED INTO TRAFFIC.

TOYOTA HIGHLANDER Sold

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