2014 TOYOTA HIGHLANDER VIN: 5TDYKRFH7ES016134

TBD
Condition
Unknown
Damage
Collision
Title
Clear

VIN 5TDYKRFH7ES016134 Decoding Toyota Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

TOYOTA

Manufacturer Name

TOYOTA MOTOR MANUFACTURING, INDIANA, INC.

Model

Highlander

Model Year

2014

Series

ASU50L/GSU50L/GSU55L/GVU58L

Trim

Base/Hybrid

Vehicle Type

MULTIPURPOSE PASSENGER VEHICLE (MPV)

Plant Country

UNITED STATES (USA)

Plant Company Name

Toyota Motor Manufacturing, Indiana, Inc.

Plant State

INDIANA

Trim2

G Grade

Series2

Wagon body style

Body Class

Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)

Doors

5

Gross Vehicle Weight Rating From

Class 1D: 5,001 - 6,000 lb (2,268 - 2,722 kg)

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Drive Type

4x2

Engine Number of Cylinders

6

Displacement (CC)

3456

Displacement (CI)

213.58310433156

Displacement (L)

3.5

Engine Model

2GR-FE

Engine Power (kW)

172.2567

Fuel Type - Primary

Gasoline

Valve Train Design

Dual Overhead Cam (DOHC)

Engine Configuration

V-Shaped

Engine Brake (hp) From

231

Cooling Type

Water

Engine Brake (hp) To

314

Other Engine Info

Port

Engine Manufacturer

Toyota

Seat Belt Type

Manual

Curtain Air Bag Locations

All Rows

Seat Cushion Air Bag Locations

Passenger Seat Only

Front Air Bag Locations

1st Row (Driver and Passenger)

Knee Air Bag Locations

Driver Seat Only

Side Air Bag Locations

1st Row (Driver and Passenger)

Tire Pressure Monitoring System (TPMS) Type

Direct

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

2014 TOYOTA HIGHLANDER Crash Test Score

5

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Overall Side Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Combined Side Barrier and Pole Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Seat
Rear Seat

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Risk:
18.5%

2014 TOYOTA HIGHLANDER Safety Features

Advanced Safety Features

Rearview Video Systems Standard

Seat Belts and Head Restraints

Dynamic Head Restraints Not Available
Head Restraint Driver, Front Passenger, Rear Seat, 3rd row
Advanced Belt Feature Standard
Adjustable Upper Belt Anchorage Driver, Front Passenger
Seat Belt Reminder System Driver, Front Passenger

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat, 3rd row
Pelvis/Torso Driver, Front Passenger
Knee Driver
Additional Air Bags Seat-Pan Airbag
Meets Side Air Bag Out-of-Position Requirements No

Child Passenger Features

LATCH Locations Rear Seat
Safety Power Windows (Anti-Pinch) Not Available
Safety Power Windows (Anti-Pinch) locations Driver, Front Passenger, Rear Seat

Complaints Assosiated with VIN 5TDYKRFH7ES016134

Components: UNKNOWN OR OTHER

November 02, 2019
NHTSA ID Number: 11282889
Consumer Location: DALLAS, TX
VIN: 5TDYKRFH7ES****

Summary of Complaint

THERE HAS BEEN A LEAK COMING FROM THE ROOF IN TO THE C PILLAR, CAUSING WATER TO GO IN TO THE CABIN UNDER THE CARPET. THE VEHICLE IS STATIONARY WHEN IT WAS DISCOVERED.

Components: STRUCTURE

June 04, 2019
NHTSA ID Number: 11218321
Consumer Location: ALLEN, TX
VIN: 5TDYKRFH7ES****

Summary of Complaint

ISSUES WITH THE FRONT AND BACK DOORS NOT UNLOCKING. THE ISSUES HAVE RANGED FROM ALL DOORS UNLOCKED, BUT STICKING AND NOT DISENGAGING. I JUST HAD THE DOOR LOCK ACTUATOR REPLACED IN THE DRIVER'S SIDE BACK DOOR THIS WEEK. THE NEXT DAY THE PASSENGER SIDE FRONT DOOR WOULD NOT DISENGAGE. THIS HAS BEEN GOING ON OFF AND ON FOR THE PAST 3-4 YEARS.

Components: UNKNOWN OR OTHER

May 23, 2021
NHTSA ID Number: 11418566
Consumer Location: WHITE PLAINS, MD
VIN: 5TDDKRFHXES****

Summary of Complaint

Passenger door and rear left and right door doesn't lock or unlock with key fob, but can be locked and unlocked manually but if in a car crash and you have a child in the back seat it may creating a safety hazard if the doors are locked manually and you can't get your child out in a timely manner. I was told at the service center in Waldorf Maryland Toyota that it is a common problems, and there always changed on this make and model.

Components: ELECTRICAL SYSTEM

May 09, 2021
NHTSA ID Number: 11418665
Consumer Location: REDDING, CA
VIN: 5TDJKRFH4ES****

Summary of Complaint

The power rear hatch will not properly open or close. The safety of others are at risk due to several factors. For example, the door will not open properly causing hands, fingers, and other object to get jammed in the doorway when trying to close it manually or when the door closes automatically without warning. It also does not close properly when the hatch is not working properly which could potentially be an issue while traveling where objects could fall out of the vehicle and injure other drivers. There are several articles online reporting the issue and will only be fixed if the vehicle is under warranty. Many of these vehicles are out of warranty due to their age. There was no prior warning other than a beeping noise when the door would not close properly.

Components: VISIBILITY

May 03, 2021
NHTSA ID Number: 11418319
Consumer Location: BLUEFIELD, VA
VIN: 5TDJKRFH0ES****

Summary of Complaint

The contact owns a 2014 Toyota Highlander. The contact stated while driving approximately 70 mph, there was a loud wind sound present. After opening the interior sun roof sliding shade, it was discovered that the glass sun roof had detached from the vehicle. The cause of the failure was not determined. The vehicle was repaired at a local repair center. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 168,000.

Components: UNKNOWN OR OTHER

May 07, 2021
NHTSA ID Number: 11415636
Consumer Location: MAGNOLIA, TX
VIN: 5TDYKRFH1ES****

Summary of Complaint

BLUETOOTH FOR PHONE DOES NOT WORK PROPERLY IN THOUSANDS OF TOYOTAS OVER MANY YEARS RENDERING HANDSFREE INOPERABLE. THERE IS A WELL DOCUMENTED LOUD ECHO IN THE PHONE HELD BY THE PERSON OUTSIDE THE CAR CALLING OR RECEIVING A CALL FROM THE CAR. THE CALL MUST BE TERMINATED AND THE DRIVER MUST USE THEIR HANDSET TO RECEIVE OR MAKE THE CALL. THIS IS WELL KNOWN BY TOYOTA AND IS A HUGE DISTRACTED DRIVING SAFETY PROBLEM. TOYOTA NEEDS TO FIX THIS IMMEDIATELY AND A RECALL ISSUED TO DO SO. THIS PROBLEM HAS GONE ON TOO LONG. THIS HAS BEEN A PROBLEM WITH OUR 2014 HIGHLANDER FROM INCEPTION AND LIKE THOUSANDS OF OTHER TOYOTA OWNERS WE'VE GIVEN UP WAITING FOR THE FIX. PLEASE HELP WITH THIS.

Components: UNKNOWN OR OTHER

February 23, 2021
NHTSA ID Number: 11397552
Consumer Location: URBANDALE, IA
VIN: 5TDJKRFH5ES****

Summary of Complaint

MY POWERED REAR TAILGATE DOOR MALFUNCTIONS WHEN I ATTEMPT TO OPEN IT. ABOUT 80% OF THE TIME WHEN I PRESS THE BUTTON TO HAVE IT OPEN, IT CRACKS OPEN AND THEN STARTS BEEPING. THEN TO OPEN IT, I HAVE TO MANUALLY OPEN IT BY HAND.

Components: UNKNOWN OR OTHER

January 12, 2021
NHTSA ID Number: 11387672
Consumer Location: GREENCASTLE, PA
VIN: 5TDJKRFH5ES****

Summary of Complaint

THE REAR LIFT GATE POWER STRUTS NEEDED TO BE REPLACED AT 38000 MILES ON A 2014 VEHICLE. HAVE NOTICED NUMEROUS OTHERS COMPLAINING ABOUT THIS ISSUE ON TOYOTA FORUMS.

Components: SEAT BELTS

December 28, 2020
NHTSA ID Number: 11385249
Consumer Location: HINESVILLE, GA
VIN: 5TDKKRFH0ES****

Summary of Complaint

PASSENGER FRONT SEAT BELT WILL NOT RETRACT, WHEN I GOT OUT OF VEHICLE TODAY. DINGING SOUND COMING FROM SOMEWHERE WHEN WE DROVE IT LAST NIGHT.

Components: ENGINE

August 23, 2020
NHTSA ID Number: 11364190
Consumer Location: EVANSVILLE, IN
VIN: 5TDJKRFH3ES****

Summary of Complaint

NEAR THE END OF A 180 MILE TRIP, VEHICLE WAS ON HIGHWAY TRAVELING AT APPROXIMATELY 60 MPH WHEN LIGHT CAME ON SAYING ENGINE HAD STOPPED. ENGINE WAS SMOKING AND WAS COMPLETELY OUT OF OIL DESPITE IT BEING FULL AT THE START OF THE TRIP. MECHANIC FOUND THAT ENGINE HAD SEIZED AND HAD TO BE REPLACED IN FULL. UPPER MANIFOLD ALSO HAD TO BE REPLACED DUE TO PRESENCE OF METAL SHAVINGS. TRANSMISSION WAS LATER FOUND TO BE LEAKING OIL AND AT THIS TIME APPEARS UNFIXABLE. CAR HAS BEEN VERY WELL MAINTAINED WITH REGULAR MAINTENANCE AND OIL CHANGES AND THERE WERE NO WARNING SIGNS OF ANY ISSUES - CAR RAN SMOOTHLY UNTIL THE ENGINE SEIZED.

Components: UNKNOWN OR OTHER

September 01, 2017
NHTSA ID Number: 11355438
Consumer Location: SACHSE, TX
VIN: 5TDYKRFH3ES****

Summary of Complaint

TAILGATE DOES NOT OPEN SOMETIMES. IT WILL DO A LONG BEEP. SOMETIMES IT WILL OPEN BUT NOT CLOSE ALL THE WAY. SOMETIMES IT WILL OPEN LESS THEN HALF WAY AND THEN DO A LONG BEEP.

Components: STRUCTURE

January 01, 2019
NHTSA ID Number: 11349860
Consumer Location: CENTER CONWAY, NH
VIN: 5TDJKRFH8ES****

Summary of Complaint

THE REAR DOOR (HATCH) ELECTRICAL DOES NOT FUNCTION

Components: ELECTRICAL SYSTEM

June 01, 2019
NHTSA ID Number: 11331293
Consumer Location: CHARLOTTE, NC
VIN: 5TDYKRFH1ES****

Summary of Complaint

DOOR LOCK ACTUATORS NOT WORKING. CAN NO LONGER USE KEY FOB TO UNLOCK/LOCK DOORS. POTENTIAL SAFETY ISSUE.

Components: POWER TRAIN UNKNOWN OR OTHER

June 17, 2020
NHTSA ID Number: 11329475
Consumer Location: NORTH LAS VEGAS, NV
VIN: 5TDZKRFH8ES****

Summary of Complaint

SHARDS OF METAL INSIDE TRANSMISSION PAN AT 74K MILES. WHILE DRIVING AT DIFFERENT MPH, THE VEHICLES FEELS LIKE IT'S SLIPPING INTO NEUTRAL. *TR

Components: ELECTRICAL SYSTEM STRUCTURE

April 01, 2020
NHTSA ID Number: 11321275
Consumer Location: OLYMPIA, WA
VIN: 5TDJKRFH0ES****

Summary of Complaint

THE REAR DOOR LOCKS DO NOT LOCK ALL THE TIME MAKING IT POSSIBLE FOR THE KIDS IN THE BACK SEAT TO OPEN THE DOORS WHILE DRIVING DOWN THE ROAD ON MY 2014 HIGHLANDER. IT ALSO MAKES IT PRETTY EASY FOR PEOPLE TO STEAL STUFF FROM YOUR CAR. THIS IS A HUGE SAFETY ISSUE. IT IS A KNOW ISSUE AND THE INTERNET FORUMS ARE FULL OF PEOPLE WITH THE SAME ISSUE WITH ZERO HELP FROM THE DEALER. NEW LOCK MECHANISMS ARE 300 DOLLARS. I HAVE ALREADY HAD TO REPLACE ONE AT 75K MILES,. NOW I HAVE TO DO THE OTHER. THE VEHICLE NOW HAS 100K. *TR

Components: UNKNOWN OR OTHER

June 01, 2018
NHTSA ID Number: 11301543
Consumer Location: DUNCAN, SC
VIN: 5TDYKRFH9ES****

Summary of Complaint

AROUND 55,000 MILES DRIVEN, MY PANORAMIC ROOF STARTED LEAKING INTO PILLARS. IT CAUSED BOTH REAR DRIVERS SIDE AND PASSENGER SIDE SEAT WET AND CARPETS WET. MY ROOF LEAKS WHENEVER THERE IS RAIN. ROOF DOES NOT LEAK WHEN MY CAR IS PARKED DOWN HILL, BUT IT LEAKS WHENEVER CAR IS PARKED UPHILL. ROOF ALSO LEAKS DRIVING IN HIGHWAY IN HEAVY RAIN. I CONTACTED TOYOTA, BUT THEY SAID I HAVE TO PAY FOR THE LEAK SINCE IT IS OUT OF WARRANTY. THEY SAID I HAVE TO REPLACE PRETTY MUCH EVERYTHING INCLUDE SUNROOF.

Components: UNKNOWN OR OTHER

December 29, 2019
NHTSA ID Number: 11297451
Consumer Location: NATICK, MA
VIN: 5TDJKRFH9ES****

Summary of Complaint

THE VEHICLE WAS IN MOTION, AT 60 MPH, SOUTH BOUND ON RTE 495 SOUTH IN FOXBORO, MA AT 2:35 ON DEC 29, 2019. DRIVER HEARD A THUD ON THE ROOF, PULLED OVER TO THE BREAKDOWN LANE, OPENED THE MOONROOF SHADE AND DISCOVERED THAT MOONROOF GLASS WAS GONE. THERE WAS NO EVIDENCE OF SHATTERED GLASS. DRIVER DID NOT SEE ANY OTHER VEHICLE OR PERSON THAT WAS DAMAGED OR INJURED. DRIVER WAS TRAVELING ALONE. ON INSPECTION REPAIR SHOP DID NOT SEE ANY DAMAGE TO ROOF OR WINDOW FRAME AND NO GLASS SHARDS.

Components: UNKNOWN OR OTHER

November 01, 2019
NHTSA ID Number: 11281884
Consumer Location: WAUWATOSA, WI
VIN: 5TDJKRFH5ES****

Summary of Complaint

POWER BACK DOOR JUST BEEPS WILL NOT OPEN IN COLD WEATHER. MANUALLY OPENS,HOWEVER, IT'S A STRUGGLE TO OPEN.

Components: ELECTRICAL SYSTEM UNKNOWN OR OTHER

November 20, 2019
NHTSA ID Number: 11281421
Consumer Location: STILWELL, KS
VIN: 5TDDKRFH3ES****

Summary of Complaint

ENTUNE RADIO/HEADUNIT (HU) REBOOT ITSELF WHILE IN A CALL. REBOOT OCCURS WHILE VEHICLE IS IN MOTION AT ANY SPEED, DURING ANY DRIVING CONDITION. AS THE HU REBOOTS, DRIVER IS UNABLE TO USE REAR-VIEW CAMERA AND ANY OTHER FEATURE DISPLAYED IN HU. ROAD ATTENTION IS AFFECTED SINCE DRIVER IS DISTRACTED BY THE SCREEN GOING BLACK AND ON AGAIN. ALSO IF DRIVER IS IN A CALL HAS TO END CALL FROM THE PHONE AND CALL AGAIN USING THE PHONE.

Components: POWER TRAIN

October 12, 2019
NHTSA ID Number: 11268639
Consumer Location: NEW HARTFORD, CT
VIN: 5TDDKRFH4ES****

Summary of Complaint

WITHIN THE PAST MONTH OR SO THERE WERE A FEW SEPARATE/SPORADIC OCCASIONS WHEN THE TRANSMISSION OF MY 2014 HIGHLANDER WITH 82,344 GENTLE MILES ON IT SEEMED TO SLIP/NOT ENGAGE FOR A MOMENT WHEN FIRST STARTING TO TRAVEL AT A LOW RATE OF SPEED. WHEN THE TRANSMISSION DID ENGAGE DURING THESE EPISODES IT WAS ABRUPT AND NOTICEABLE CREATING AN AUDIBLE NOISE AND JERKED THE VEHICLE. THIS PAST WEEKEND THE SAME THING HAPPENED EXCEPT THAT THIS TIME THE CHECK ENGINE LIGHT CAME ON AND THE MESSAGES "TRAC OFF" AND "CHECK AWD SYSTEM" WERE DISPLAYED. I BROUGHT THE VEHICLE IMMEDIATELY TO THE DEALERSHIP I BOUGHT IT FROM AND THAT HAS PERFORMED ALL THE SERVICE AND AFTER THEY INSPECTED IT AND RAN THE CODES I WAS TOLD THAT ALTHOUGH IT'S, AND I QUOTE, "EXTREMELY RARE FOR A TOYOTA WITH SUCH LOW MILES TO NEED IT, THE TRANSMISSION IS BAD AND IT NEEDS TO BE REPLACED." THIS FRUSTRATING NOT ONLY BECAUSE ALL RECOMMENDED SERVICE HAS ALWAYS BEEN PERFORMED, AND THE CAR HAS BEEN WELL TAKEN CARE OF, BUT I HAD COMPLAINED ABOUT A VIBRATION AND RATTLING NOISE WHEN FIRST ACCELERATING FROM THE UNDER CARRIAGE WHILE THE CAR WAS STILL UNDER WARRANTY AND THE DEALERSHIP COULD NOT IDENTIFY WHERE THE NOISE WAS COMING FROM OR WHAT WAS MAKING THIS OCCUR WHEN IT WAS OBVIOUS IT WAS ORIGINATING FROM UNDER THE DRIVER/PASSENGER AREA AT THE FRONT OF THE TRANSMISSION.

Components: POWER TRAIN

September 01, 2019
NHTSA ID Number: 11265354
Consumer Location: ELK RIVER, MN
VIN: 5TDJKRFH4ES****

Summary of Complaint

TRANSMISSION FAILURE IN MOTION

Components: ELECTRICAL SYSTEM STRUCTURE

September 24, 2018
NHTSA ID Number: 11257627
Consumer Location: CONWAY, SC
VIN: 5TDDKRFH8ES****

Summary of Complaint

TL* THE CONTACT OWNS A 2014 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE REAR POWER DOORS AND TRUNK MADE A BUZZING NOISE AND WERE INOPERATIVE. THE CONTACT REFERENCED SERVICE BULLETIN NUMBER: SB0023-16 AND NHTSA ID NUMBER: 10134306 (STRUCTURE, ELECTRICAL SYSTEM). SPARKS TOYOTA (LOCATED AT 4855 HIGHWAY 501, MYRTLE BEACH, SC 29526, 888-847-7870) WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

Components: STRUCTURE

July 13, 2019
NHTSA ID Number: 11231586
Consumer Location: SAN LORENZO, CA
VIN: 5TDDKRFH6ES****

Summary of Complaint

THE REAR HATCH BEEPS AND DOES NOT OPEN OR CLOSE. I TRIED THE FACTORY RESETTING IT WITH NO LUCK. SAW ONLINE THAT THIS IS A KNOWN ISSUE, BUT TOYOTA IS STATING ITS NOT DESPITE NUMEROUS COMPLAINTS ONLINE BY OWNERS AND ALSO SITE SHOWING TOYOTA WILL FIX AND REPLACE THE REAR STRUTS

Components: ELECTRICAL SYSTEM

June 15, 2019
NHTSA ID Number: 11229865
Consumer Location: TIMNATH, CO
VIN: 5TDBKRFH2ES****

Summary of Complaint

WE ARE AFFECTED BY I AM LEARNING VERY COMMON ISSUE IN TOYOTA HIGHLANDER 2014 AND LATER. POWER DOOR LOCK ACTUATORS ARE ALL FAILING AT AROUND 4-5 YEARS. I HAVE NOT ENCOUNTERED THIS ON ANY OTHER CARS I OWNED AND IT SEEMS SOMETHING IS WRONG WITH THESE SINCE PRETTY MUCH EVERYONE I TALKED TO HAD ONE OR MORE FAIL IN TOYOTA HIGHLANDER. THE CAR WAS STATIONARY WHEN THIS HAPPENED, BUT IT IS SAFETY CONCERNS BECAUSE WE DIDN'T KNOW THAT ONE OF THE DOOR WAS BEING LEFT UNLOCKED. THERE IS NO WARNING THAT IT FAILED TO LOCK.

Components: ELECTRICAL SYSTEM UNKNOWN OR OTHER

June 21, 2019
NHTSA ID Number: 11228352
Consumer Location: CAMBRIDGE, MA
VIN: 5TDJKRFH8ES****

Summary of Complaint

THE REAR LIFT GATE WILL OFTEN NOT CLOSE CORRECTLY ON THE FIRST TRY. IT BEEPS AS IF SOMETHING IS IN ITS WAY AND MAKES A LOUD NOISE. RECENTLY IT GOT STUCK IN THE OPEN POSITION ANS IT HAD TO FORCIBLY BE CLOSED. NOW IT WILL NOT OPEN AT ALL. THE VEHICLE IS ALWAYS STATIONARY AND THE ISSUE HAS OCCURRED BOTH WHILE ON AND OFF.

Components: ELECTRICAL SYSTEM

June 01, 2019
NHTSA ID Number: 11221706
Consumer Location: REDMOND, WA
VIN: 5TDJKRFH6ES****

Summary of Complaint

VEHICLE IN MOTION: RADIO/ENTUNE/NAVIGATION SYSTEM FREEZES AND REBOOTS MULTIPLE TIMES. VEHICLE STATIONARY: INTERIOR CABIN LIGHT WHEN SET TO "DOOR" FADES ON AND OFF CONTINUOUSLY. KEYLESS FOB FAILS TO FUNCTION ONCE CAR HAS BEEN STARTED; WHEN MOTOR SHUT OFF AND DOOR IS OPEN, WARNING LIGHT INDICATES NO KEY DETECTED.

Components: ELECTRICAL SYSTEM STRUCTURE

April 30, 2019
NHTSA ID Number: 11217631
Consumer Location: CHICO, CA
VIN: 5TDJKRFH7ES****

Summary of Complaint

TL* THE CONTACT OWNS A 2014 TOYOTA HIGHLANDER. WHILE ATTEMPTING TO OPEN THE REAR LIFTGATE, IT OCCASIONALLY FAILED TO OPEN. THE CONTACT STATED THAT THE LIFTGATE HAD TO BE CLOSED MANUALLY OCCASIONALLY. THE VEHICLE WAS TAKEN TO CHUCK PATTERSON TOYOTA (LOCATED AT 200 EAST AVE, CHICO, CA 95926) WHERE IT WAS DIAGNOSED THAT THE MULTI LIFTGATE CONNECTOR OR THE POWER UNIT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 58,000.

Components: UNKNOWN OR OTHER

May 10, 2019
NHTSA ID Number: 11208535
Consumer Location: SPOKANE, WA
VIN: ****

Summary of Complaint

SPEEDOMETER NUMBERS ARE NOT VISIBLE TO THE DRIVER. THE NUMBERS INDICATING THE KILOMETER SPEED ARE TOO SMALL AND THE NUMBERS ARE NOT LIGHTED BRIGHTLY ENOUGH TO SEE. THE NUMBERS ARE NOT VISIBLE IN DAYLIGHT OR AT NIGHT. THIS CREATES A DANGEROUS CONDITION WHEN I AM DRIVING IN CANADA. THE TOYOTA SERVICE DEPARTMENT HAS NO SOLUTION TO THIS SERIOUS SAFETY PROBLEM. PLEASE NOT THAT I HAVE EXCELLENT EYESIGHT.

Components: POWER TRAIN WHEELS

April 29, 2018
NHTSA ID Number: 11207776
Consumer Location: BRONX, NY
VIN: ****

Summary of Complaint

2014 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO VEHICLE WHEELS LOCKING UP WHILE DRIVING. *LD THE CONSUMER STATED THE TRANSMISSION WAS DEFECTIVE. THE TRANSMISSION STOPS, PULLS, THEN SLAMS INTO GEAR. A WARNING MESSAGE APPEARS STATING 'CHECK ALL WHEEL DRIVE TRACK OFF'. THE SOLENOID FAILED. *JS

Components: VISIBILITY/WIPER

January 24, 2019
NHTSA ID Number: 11203156
Consumer Location: CAMERON PARK, CA
VIN: 5TDYKRFH9ES****

Summary of Complaint

I WAS DRIVING MY VEHICLE ON OUR STREET, WHICH IS CONSIDERED A PRIVATE ROAD, WHILE PREPARING TO TURN AROUND A BEND IN THE ROAD, A 94YR OLD WOMAN WALKED IN FRONT OF MY CAR, WAS STRUCK, AND DIED. AT NO TIME DURING MY TURN DID I SEE THE WOMAN AS SHE STEPPED IN FRONT OF MY CAR. RESEARCH OF THE 2014 HIGHLANDER REVEALED MANY OWNERS HAD DIFFICULTY SEEING ANY OBJECT OR PERSON DUE TO THE BLIND SPOT OF THE LEFT SIDE MIRROR. RESEARCH AT TOYOTA NATION FORUM, REVEALED ALL OWNERS HAD BLIND SPOTS DUE TO THE SIZE AND POSITION OF THE LEFT SIDE MIRROR. MOST WERE RELATED TO DRIVERS 5'2" IN HEIGHT, BUT 6FT DRIVERS ALSO COMPLAINED ABOUT THE BLIND SPOT OF THE LEFT SIDE MIRROR. IN FACT, I FOUND ANOTHER DRIVER WHO HIT A PEDESTRIAN, BUT THEIR VICTIM SURVIVED.

Components: ELECTRICAL SYSTEM STRUCTURE

March 25, 2019
NHTSA ID Number: 11191568
Consumer Location: ATLANTA, LA
VIN: 5TDKKRFH4ES****

Summary of Complaint

TL* THE CONTACT OWNS A 2014 TOYOTA HIGHLANDER. WHILE ATTEMPTING TO OPEN THE REAR GATE, IT STOPPED IN THE MIDDLE. THE CONTACT MANUALLY HAD TO PUSH IT UP. THE CONTACT STATED THAT THE GATE HAD BEEN MALFUNCTIONING FOR APPROXIMATELY EIGHT MONTHS. THE GATE WOULD SOMETIMES OPEN OR NOT OPEN, AND WOULD OCCASIONALLY BECAUSE GET STUCK IN THE PROCESS. THE VEHICLE WAS TAKEN TO RONNIE WARD TOYOTA OF RUSTON (1001 NORTH SERVICE RD E, RUSTON, LA 71270), BUT THEY WERE NOT ABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 136,000.

Components: ELECTRICAL SYSTEM ELECTRONIC STABILITY CONTROL

March 15, 2019
NHTSA ID Number: 11187290
Consumer Location: FALL BRANCH, TN
VIN: 5TDDKRFH7ES****

Summary of Complaint

MY COMPLAINT CONCERNS THE SAFETY OF THE WELLBEING OF MYSELF AND PASSENGERS IN MY VEHICLE. THE REAR AUTOMATUC DOOR LOCK ON MY PASSENGER SIDE OF MY HIGHLANDER WENT OUT FIRST. THEN THE DRIVER DOOR AT ANY GIVEN TIME MAY OR MAY NOT OPEN. NOT EVEN WITH THE KEY. I HAVE TO GO TO THE PASSENGER SIDE AND CLIMB OVER AND UNLOCK THE DOOR AND GO BACK AROUND TO GET IN. MY CONCERN IS BEING IN A WRECK AND THE DOOR NOT OPENING. NOT BEING ABLE TO GET A CHILD OUT OF THE CARSEAT IN THE BACK BECAUSE THE DOOR WON'T OPEN. YES. IT MAY BE THE ACTUATORS AND I HAVE READ THE EXPENSIVE REVIEWS OF GETTING THOSE FIXED ONLY TO FIND IT HAPPENS AGAIN OVER AND OVER. MY OTHER COMPLAINT IS THE BLUETOOTH PHONE SYSTEM WILL FREEZE UP AND YOU HAVE TO PULL OVER AND RESTART THE CAR TO UNFREEZE IT. THE SYSTEM COMPLETELY SHUTS DOWN CONTINUOUSLY. I HAVE READ REVIEWS ON THIS ALSO AND TOYOTA IS AWARE OF BOTH OF THESE COMPLAINTS BUT HAVE HAD NO RECALLS TO DATE. PLEASE HELP!

Components: ELECTRICAL SYSTEM

December 10, 2018
NHTSA ID Number: 11186388
Consumer Location: TALLAHASSEE, FL
VIN: 5TDZKRFH1ES****

Summary of Complaint

DOOR ACTUATOR - DRIVER SIDE DOOR DOES NOT ALWAYS LOCK OR UNLOCK WHEN USING THE KEY FOB OR BUTTON ON DOOR.

Components: STRUCTURE

September 01, 2018
NHTSA ID Number: 11182468
Consumer Location: CORVALLIS, OR
VIN: 5TDJKRFH7ES****

Summary of Complaint

REAR LIFT GATE MALFUNCTIONED WHEN TRYING TO LOAD GROCERIES. LONG BEEP AND WOULDN'T WORK. UNABLE TO MAKE IT WORK AGAIN EVEN AFTER RESETTING AND TURNING OFF AND ON VIA BUTTON IN GLOVEBOX. NOT COVERED BY WARRANTY ANYMORE. PAID $1000 FOR TOYOTA AUTHORIZED SERVICE CENTER TO DIAGNOSE AND REPAIR. BROUGHT HOME AND IT WORKED FOR A FEW DAYS THEN STARTED DOING THE SAME ISSUE AGAIN.

Components: STRUCTURE

July 08, 2018
NHTSA ID Number: 11181724
Consumer Location: PARKER, CO
VIN: 5TDJKRFH0ES****

Summary of Complaint

POWER REAR LIFTGATE INOPERABLE. POWER REAR LIFT GATE TRAVELS A COUPLE INCHES, EITHER OPENING OR CLOSING, AND FREEZES. NO LONGER RESPONDS WITH THE POWER BUTTON AND HAS TO BE CLOSED MANUALLY. DISENGAGING THE POWER BUTTON AND USING ONLY AS MANUAL OPEN AND CLOSE, THE DOOR IS EXTREMELY DIFFICULT TO OPEN OR CLOSE.

Components: ELECTRICAL SYSTEM

July 08, 2017
NHTSA ID Number: 11156579
Consumer Location: WOODSTOCK, GA
VIN: ****

Summary of Complaint

DOOR ACTUATORS FAILED IN ALL 4 DOORS 3 YEARS AFTER PURCHASE AND JUST AFTER WARRANTY WAS OVER.

Components: ELECTRICAL SYSTEM

November 02, 2018
NHTSA ID Number: 11151296
Consumer Location: WEBSTER, NY
VIN: ****

Summary of Complaint

TOYOTA ENTUNE SYSTEM , CONSTANTLY SHUT DOWN AND REBOOT WHILE DRIVING, LOSING BLUETOOTH CONNECTION, RADIO, NAVIGATION

Components: ELECTRICAL SYSTEM

November 06, 2018
NHTSA ID Number: 11150240
Consumer Location: LAS VEGAS, NV
VIN: 5TDYKRFH4ES****

Summary of Complaint

BLUETOOTH STOPPED WORKING. WHEN MY PHONE WOULD BE PLUGGED IN, THE CAR WILL RANDOMLY DISCONNECT FROM ITSELF FROM THE PHONE. TOUCHSCREEN WOULD ZAP IN AND OUT UNTIL IT WOULD FINALLY SHUT OFF. GOT SUSPENDED FROM WORK FOR TWO WEEKS BECAUSE MY CAR WOULD NOT START (I HAD NO OTHER TRANSPORTATION TO GET TO WORK). TOOK CAR TO DEALER AND THEY FOUND NOTHING WRONG WITH BATTERY. IT HAS TO BE SOMETHING WITH THE SOFTWARE.

Components: ELECTRICAL SYSTEM

April 11, 2018
NHTSA ID Number: 11141867
Consumer Location: MORGAN HILL, CA
VIN: 5TDKKRFH6ES****

Summary of Complaint

THE POWER LIFT GATE ACTUATORS ONLY WORKED INTERMITTENTLY AND CAUSED US TO CLOSE/OPEN BY HAND. THIS OCCURRED WHILE PARKED. THIS EVENTUALLY LEAD TO A LEAK IN THE DRIVER SIDE ACTUATOR. A REVIEW OF THE NHTSA WEBSITE SHOWED THAT OF THE 54 COMPLAINTS LISTED 14 CONCERNED THE POWER LIFT GATES. THAT IS ABOUT 25%. I HAD TO HAVE THE DEALER REPLACE BOTH AND THEY SAID THERE WAS NOT A RECALL. THEY SUGGESTED I CALL TOYOTA DIRECTLY. TOYOTA REP SAID THEY COULD NOT REIMBURSE ME AFTER THE REPAIR WAS COMPLETE. NO SUGGESTION AS TO REPLACING MY CAR WHILE IT WAITED IN SHOP FOR ACTION FROM TOYOTA. HOWEVER TOYOTA DID PAY FOR HALF OF THE REPAIR ($1000) AND STATED THAT IF A RECALL OCCURRED AT A LATER DATE WE COULD REVISIT THE COST OF THE OTHER ACTUATOR. SINCE THERE ARE SO MANY COMPLAINTS RE THIS PROBLEM I HOPE THIS NOTIFICATION MIGHT LEAD TO OTHER DOCUMENTATION OF SIMILAR ISSUES AND MAYBE A RECALL. AT THIS TIME I WOULD ALSO LIKE TO ADD MY COMPLAINT RE THE RADIO/ENTUNE SYSTEM GOING BLACK AND THEN TURNING BACK ON, THIS SEEMS TO BE THE MOST FREQUENT COMPLAINT.

Components: UNKNOWN OR OTHER

October 17, 2018
NHTSA ID Number: 11141093
Consumer Location: MECHANICSVILLE, VA
VIN: 5TDDKRFH8ES****

Summary of Complaint

MY HIGHLANDER HAS HAD A TOTAL OF 14 (INCLUDING THE 4 ORIGINAL) DOOR ACTUATORS IN THE 4 PASSENGER DOORS. THE 1ST FAILED AT ABOUT 13K MILES. I HAVE ABOUT 75K MILES NOW. AS SOON AS (OR SHORTLY AFTER) A FAILED ONE HAS BEEN REPLACED, THE ISSUE TRAVELS TO ANOTHER DOOR. THAT PATTERN HAS CONTINUED TO REACH THE TOTAL NUMBER OF ACTUATORS SO FAR. THE 15TH ACTUATOR WILL SOON BE INSTALLED. TOYOTA WOULD NOT TAKE RESPONSIBILITY FOR THIS ISSUE ONCE THE WARRANTY EXPIRED, EVEN THOUGH IT ORIGINATED LONG BEFORE WARRANTY EXPIRATION. I DON'T BELIEVE THE ACTUATORS ARE ACTUALLY THE PROBLEM, BUT POSSIBLY WHATEVER COMPUTER OR DEVICE IS SENDING THE SIGNAL TO THE DOORS TO LOCK/UNLOCK. IT HAPPENS WITH EITHER THE REMOTE OR THE LOCKING CONTROLS ON THE DOORS ITSELF. I CONSIDER IT A SAFETY AND INCONVENIENCE ISSUE WHEN YOU CANNOT RELY ON THE DOORS TO LOCK OR UNLOCK UPON COMMAND. UPON LEAVING THE CAR, YOU'RE NEVER QUITE SURE IF THE CAR IS SAFELY SECURED. BEING THE PRIMARY DRIVER, I'M NOT CERTAIN IF THE AFFECTED DOOR DU JOUR IS LOCKING UPON PUTTING THE CAR IN DRIVE, WHICH COULD BE A HUGE SAFETY ISSUE. THE "BAD ACTUATOR" WILL ALSO NOT OPEN FREQUENTLY, WHICH IS A HUGE INCONVENIENCE IF RAIN IS POURING AND YOU HAVE YOUR HANDS FULL. PLEASE LET ME KNOW IF YOU NEED ANY FURTHER INFORMATION.

TOYOTA HIGHLANDER Sold

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