2014 VOLKSWAGEN JETTA VIN: 3VWD17AJ7EM354307

TBD
Condition
Unknown
Damage
Collision
Title
Salvage

VIN 3VWD17AJ7EM354307 Decoding Volkswagen Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

VOLKSWAGEN

Manufacturer Name

VOLKSWAGEN GROUP OF AMERICA, INC.

Model

Jetta

Model Year

2014

Plant City

PUEBLA

Series

SE

Vehicle Type

PASSENGER CAR

Plant Country

MEXICO

Body Class

Sedan/Saloon

Doors

4

Bed Type

Not Applicable

Cab Type

Not Applicable

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Transmission Style

Automatic

Engine Number of Cylinders

4

Displacement (CC)

1798

Displacement (CI)

109.720691882

Displacement (L)

1.798000

Engine Power (kW)

126.7690

Fuel Type - Primary

Gasoline

Engine Brake (hp) From

170

Other Engine Info

Fuel: GAS (50-St); Federal / California Emission Standard: BIN 3 / PZEV; Emissions Certification Test Group: EVWXV02.03PA

Engine Manufacturer

Volkswagen

Other Restraint System Info

Restraint System: Active - Dr/Pass; Front Air Bag - Dr/Pass; Advanced Front Air Bags; Side Impact Air Bags - Front

Curtain Air Bag Locations

1st Row (Driver and Passenger)

Front Air Bag Locations

1st Row (Driver and Passenger)

Side Air Bag Locations

1st Row (Driver and Passenger)

Tire Pressure Monitoring System (TPMS) Type

Indirect

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

2014 VOLKSWAGEN JETTA Crash Test Score

5

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Overall Side Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Combined Side Barrier and Pole Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Seat
Rear Seat

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Risk:
11.1%

2014 VOLKSWAGEN JETTA Safety Features

Advanced Safety Features

Rearview Video Systems Optional

Seat Belts and Head Restraints

Dynamic Head Restraints Not Available
Head Restraint Driver, Front Passenger, Rear Seat
Advanced Belt Feature Standard
Adjustable Upper Belt Anchorage Driver, Front Passenger
Seat Belt Reminder System Driver, Front Passenger

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat
Pelvis/Torso Driver, Front Passenger
Knee Not Available
Additional Air Bags Not Available
Meets Side Air Bag Out-of-Position Requirements Yes

Child Passenger Features

LATCH Locations Rear Seat
Safety Power Windows (Anti-Pinch) Standard
Safety Power Windows (Anti-Pinch) locations Driver, Front Passenger, Rear Seat

Complaints Assosiated with VIN 3VWD17AJ7EM354307

Components: ENGINE

October 04, 2022
NHTSA ID Number: 11487842
Consumer Location: ROSCOMMON, MI
VIN: 3VWD17AJ7EM****

Summary of Complaint

My EPC light has been coming on and off for months now. We've had it in to multiple mechanics. All of them replacing different components. The light goes off and we drive it for a few days. Then it comes on randomly and we lose power to the vehicle and have to quickly pull off the road. This has happened TWICE while on the expressway in BUSY traffic with my children in the back. And its happened countless times on county roads and side roads. We've had the Accelerator Peddle replaced, the Throttle Body, new Spark Plugs..... the list goes on. I decided to do some digging online and found a MASSIVE forum of VW, Audi owners with this same exact problem. And they are ALL explaining the dangers. I am shocked this isn't on a Recall List. The EPC issue needs to be taken care of by the manufacturer. I've included a link to that forum so you can see for yourself! https://www.cargurus.com/Cars/Discussion-t23523_ds493841

Components: SERVICE BRAKES

February 02, 2022
NHTSA ID Number: 11457299
Consumer Location: JUPITER, FL
VIN: 3VWD17AJ7EM****

Summary of Complaint

VW said it is the ABS module. It appears they had this same problem in a previous recall. Safety Recall 45F2 - ABS Control Module Software Certain 2009-2010 Model Year Volkswagen Vehicles They said any or all of the of the components represented by the warning lights may not work. With ABS, traction control, brake & airbag potentially not working that could harm me & my occupants as well as other drivers on the road The component has not been replaced yet as it has taken 4weeks already for the part to come in. It is scheduled to be replaced 3/28/22 I got a warning with three beeps then warning lights come on & stay on (ABS, TRACTION CONTROL, BRAKE, AIRBAG, TPMS)

Components: POWER TRAIN

March 01, 2021
NHTSA ID Number: 11454681
Consumer Location: PHOENIX, AZ
VIN: 3vwd17aj7em****

Summary of Complaint

The contact's wife owns a 2014 Volkswagen Jetta. The contact stated that while the vehicle was parked, there was oil leaking onto the ground. The vehicle was taken to two independent mechanics and diagnosed with a transmission coolant assembly leak. One of the mechanics related the failure to NHTSA Campaign Number: 14V182000 (Power Train) however, the VIN was not included in the recall. The contact was informed that the transmission oil cooler assembly and the intake manifold gasket needed to be replaced. The vehicle was then taken to the dealer and diagnosed with a rear transmission leak. The dealer informed the contact that the rear main seal needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 90,000.

Components: POWER TRAIN VEHICLE SPEED CONTROL ENGINE

March 10, 2020
NHTSA ID Number: 11318105
Consumer Location: ORLANDO, FL
VIN: 3VWD17AJ7EM****

Summary of Complaint

WHILE DRIVING ON THE HIGHWAY, MY CAR BEGAN TO STOP ACCELERATING BY ITSELF. ONCE THE RPM EXCEEDED THREE, THE EPC LIGHT CAME ON. FURTHER ON DOWN THE ROAD, THE CHECK ENGINE LIGHT CAME ON, SO I HAD THE CODES READ AND WAS TOLD TO REPLACE THE CAMSHAFT POSITION SENSOR. THE FOLLOWING DAY I HAD THIS PART REPLACED AND PROCEEDED TO DRIVE ON THE HIGHWAY AGAIN. THE LIGHTS CAME ON ONCE AGAIN AND AN ADDITIONAL LIGHT CAME ON AS WELL. THIS TIME THE CAR SLOWED DOWN SO MUCH THAT I WAS ALMOST HIT TRYING TO GET TO THE SHOULDER OF THE HIGHWAY.

Components: ELECTRICAL SYSTEM ENGINE FUEL/PROPULSION SYSTEM

August 05, 2019
NHTSA ID Number: 11265617
Consumer Location: ABILENE, TX
VIN: 3VWD17AJ7EM****

Summary of Complaint

EXCESSIVE STALLING AT INTERSECTIONS, ALMOST HIT WHEN MAKING A RIGHT TURN BECAUSE THE CAR STALLED. RESTART THE CAR AND WORKS FINE, BUT IS GETTING MORE FREQUENT.

Components: UNKNOWN OR OTHER

February 01, 2019
NHTSA ID Number: 11180515
Consumer Location: WARWICK, RI
VIN: 3VWD17AJ7EM****

Summary of Complaint

I HAD. SMOKING AND HESITATION . HAD MY CAR CHECKED OUT AT ELITE AUTO REPAIR 401 736-8942. . THEY DID A DIAGNOSTIC AND CAME UP WITH FINDING A SEVERE LEAK AT TOP OF TRANSMISSION. FOUND TRANSMISSION LEAKING FROM OIL COOLER SEAL.AT THAT TIME HE FOUND A RECALL ON THIS . I CALLED VW IN WARWICK R.I AND THEY STATED NO RECALL FOR THIS. I HAVE COPY OF RECALL PULLED AND IT WAS CLEARLY A RECALL. I AM HOPING YOU WILL REACH OUT TO ME. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

Components: POWER TRAIN FUEL/PROPULSION SYSTEM

December 01, 2018
NHTSA ID Number: 11176052
Consumer Location: Unknown
VIN: 3VWD17AJ7EM****

Summary of Complaint

I HAVE A FUEL LEAK FROM INJECTOR SEAL WHICH IS CAUSING IT TO SMELL LIKE STRONG GAS IN MY CAR EVERY TIME I USE MY HEAT.

Components: ELECTRICAL SYSTEM

April 20, 2018
NHTSA ID Number: 11091430
Consumer Location: SPARTA, TN
VIN: 3VWD17AJ7EM****

Summary of Complaint

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE!

Components: EXTERIOR LIGHTING

June 30, 2017
NHTSA ID Number: 11002483
Consumer Location: HOLLYWOOD, MD
VIN: 3VWD17AJ7EM****

Summary of Complaint

HEADLIGHT BULBS CONTINUOUSLY BURNOUT. HAVE REQUIRED REPLACEMENT EVERY 2000-2500 MILES OR LESS. SOMETIMES ONE SIDE BURNS OUT ONLY. WHEN THAT SIDE IS REPLACED, THE OTHER SIDE WILL BURNOUT IN 2 WEEKS OR LESS TIME UNDER NORMAL HIGHWAY DRIVING. THIS IS MAJOR SAFETY DEFECT THAT IS KNOWN TO VW.

Components: EXTERIOR LIGHTING

March 28, 2016
NHTSA ID Number: 10852142
Consumer Location: CHESTNUT HILL, MA
VIN: 3VWD17AJ7EM****

Summary of Complaint

BOUGHT USED CAR IN SEPTEMBER 2015 HAVE HAD TO REPLACE LOW BEAMS MULTIPLE TIME. DRIVER SIDE LOW BEAM REPLACED ONCE. PASSENGER SIDE LOW BEAM HAVE REPLACED 3 TIMES. I HAVE SEEN OTHER JETTA'S WITH THE SAME PROBLEM

Components: SERVICE BRAKES

October 13, 2014
NHTSA ID Number: 10648447
Consumer Location: CANTON, MI
VIN: 3VWD17AJ7EM****

Summary of Complaint

I BOUGHT A 2014 NEW JETTA SE. BUT THIS VEHICLE SITS IN VW DEALERSHIP FOR ENTIRE FIRST MONTH. LAST WEEK, I HAD A FENDER-BENDER ACCIDENT ON LOCAL HIGHWAY DUE TO BRAKE PROBLEM. TWO CLAIMS INVOLVED IN THIS CASE: 1. BRAKE HARD LIKE ROCK WHEN I TRY TO START THE VEHICLE IN THE MORNING. I COULD NOT START THE ENGINE. 2. WHEN I DRIVE ON THE 50 MILE SPEED LIMIT HIGH WAY, I COULD NOT STOP THE CAR DUE TO WEAK BRAKE SYSTEM. IT TOOK EXTRA LONG DEEP STROKE TO STOP THE VEHICLE AND TOOK EXTRA LONG DISTANCE TO STOP. ALSO I COULD NOT DO EMERGENCY STOP IF SOME CUTS IN FRONT OF ME. WEAK WEAK WEAK BRAKE..... I DROVE FOR MORE THAN 20 YEARS, I HAVE NEVER HAD SUCH EXPERIENCE. IT IS AN UNSAFE CAR! MY WIFE NOW REFUSE TO DRIVE IT. I TOOK THIS VEHICLE TO VW DEALERSHIP AND THEY FIND OUT PROBLEM WITH CAR (FAULTY BOOSTER AND MASTER CYLINDER). THEY CHANGED THE COMPONENTS AND SYSTEM TWICE, AND NOW CONDITION IS THE SAME. VW TECHNICAL SERVICE WENT TO DEALERSHIP, AND THEY TOLD MY DEALER THAT THIS VEHICLE IS SAFE..... I AM VERY SHOCK ON THIS CONCLUSION. PLEASE INVESTIGATE ON THIS VEHICLE BRAKE SYSTEM. I DON'T WANT OTHER VW JETTA DRIVE HAVE THE SAME PROBLEM, RISKED LIFE FOR A FAULTY SYSTEM, AND I MUST VOICE IT OUT TO WARN MY FELLOW JETTA DRIVER: BE CAREFUL! *TR

Components: ENGINE AND ENGINE COOLING POWER TRAIN

November 10, 2013
NHTSA ID Number: 10552026
Consumer Location: BALLSTON SPA, NY
VIN: 3VWD17AJ7EM****

Summary of Complaint

THREE TIMES IN ~2 HOURS CAR STALLED AT STOP SIGNS. VEHICLE WAS AT COMPLETE STOP. LIFTED FOOT OFF BRAKE AND WHEN TOUCHED GAS CAR STALLED. CAR IS AN AUTOMATIC. *TR

Components: POWER TRAIN

January 04, 2023
NHTSA ID Number: 11500369
Consumer Location: LACONIA, NH
VIN: 3VW637AJ7EM****

Summary of Complaint

The vehicle will constantly try to switch from gas engine to electric mode while at a stop causing transmission issues. Code that show are as follow: P0841 and P17BF.

Components: ENGINE

December 21, 2022
NHTSA ID Number: 11499433
Consumer Location: SAN ANTONIO, TX
VIN: 3VWD07AJ0EM****

Summary of Complaint

Engine has began working rough in idling, rpm bouncing on the low speed and traffic. Check engine light is on. So far, I have seen too many people experiencing absolutely the same issue with 1.8t engine with low mileage driven

Components: ELECTRICAL SYSTEM UNKNOWN OR OTHER ENGINE

November 26, 2022
NHTSA ID Number: 11498107
Consumer Location: WINDERMERE, FL
VIN: 3VW2K7AJ8EM****

Summary of Complaint

First owner, brought brand new, serviced the car every 5k, current 61000 mileage, no prior repair or accident. Nov 16, 2022 Jetta’s engine light went on suddenly, next day engine light off, then it went on and off for a couple of days. Drove to the dealership Nov 21, was refused to check as they're too busy; drove to AutoZone Nov 22, did a diagnostic check, trouble code P0131 (power train system) and 02214-002(Anti-lock Brake System), suggested replacement of an Oxygen sensor. Four days later on Nov 26, drove at the parking lot at low speed between 10-15 mph, the car suddenly stalled for the first time. Was able to drive 1.6 miles back home at very low speed. Nov 28, 2022 Dealership was fully booked; was able to drive the car to a close-by shop who said could fix it. The independent shop replaced two oxygen sensors, spark plugs, spark plug wire set, fuel system treatment and coil ignition. Pick car, stall persisted. Drove back, at second attempt, the shop claimed they replaced one faulty oxygen sensor, still was unable to fix the issue and towed the car to the dealership, dealership test drove multiple times and found nothing wrong. Dec 4, picked up the car, stall persisted within an hour. Called the shop, they didn't know what to do and suggested taking the car to the dealership. Dec 5, drove the car with no problem to the dealership. Described the issue, asked for a 60,000 miles maintenance and check crankshaft sensor, both refused by the service consultant. Asked to check all the parts been replaced. Dec 7, dealership called, claimed three mechanics were working on it and could not pinpoint the problem, best guess is ECM but no guarantee. Dec 9, picked up the car, car stalled three times within two minutes leaving the dealership; unable to hit 30 mph on highway, dangerous to drive in daytime traffic; found a parking lot and had the car towed back home. Today Dec 19, car stalls within a minute of starting. Not safe to drive. VW America declined buy back.

Components: POWER TRAIN ELECTRICAL SYSTEM ENGINE

November 01, 2022
NHTSA ID Number: 11497938
Consumer Location: BREMERTON, WA
VIN: 3VW637AJXEM****

Summary of Complaint

Hello, Recently error codes P309D and 01314-013 were detected via a code reader. Translation of codes indicate Powertrain System and/or ABS ECM. The vehicle will lose power upon downshifting which requires the engine turned off and back on. Once the car reaches normal operating temperature, the issue does not occur. In addition, the Hybrid System is not available. The monitor indicates the battery is being charged. The battery will discharge power, but not to the engine. Not sure where it goes. Finally, the loss of the Hybrid System has resulted in a lower miles per gallon from 45mpg down to 29mpg. Vehicle is available to inspect. Loss of power puts me at risk. The issue has not been confirmed by an Independant source including dealer, police and insurance company. The vehicle has had transmission problems in the past. Loss of power and certain gears, specifically even gears and reverse.

Components: UNKNOWN OR OTHER

September 17, 2022
NHTSA ID Number: 11497155
Consumer Location: BLACKVILLE, SC
VIN: 3VWD17AJ9EM****

Summary of Complaint

I moved my car from the front of my home to the back and when I tried to shut off, the key broke off in the on position. I had to get pliers to remove the key. I had another key, so I didn't think much about it then. Then a few months later it happened again. They key was stuck in the on position and would not shut off. The key did not break off, so I had to let the car run. I had to get my nephew to come over and he had to disconnect the relay and disconnect the battery. We could not get the key turn back to the off position. I called the dealership, and they told me I would need to have it towed and they would need to take a look at it. I went on the internet to see if this was a common issue and it was, but none of the solutions would work for this make and model of my vehicle. You would need to have special tools to repair. I called my insurance to get a tow and even though I have roadside assistance, they said it would not be covered. So, I have to pay to have the car towed to the dealership which is 60+ miles from me. The tow was very expensive. The car was taken to the dealership, and they concluded that the ignition switch and column lock was worn out. During this time of the year the weather was hot, and I think that the extreme heat on the metal cylinder may have been a factor in the function of the ignition lock switch.

Components: SUSPENSION

December 02, 2022
NHTSA ID Number: 11496307
Consumer Location: ANTWERP, NY
VIN: 3VWD17AJ6EM****

Summary of Complaint

Front end making a banging noise. Local car shop tells me the front Driver side STRUT COIL SPRING is broken and flopping around. Car steers, and drives ok.WHAT IF IT HAD BLOWN MY TIRE when it busted???? Have never seen one of these springs break myself. There are more reports on the internet about this with VW’S. A recall was issued on the 2019 and newer for the rear springs. Any before that year must not count?????

Components: AIR BAGS

July 01, 2022
NHTSA ID Number: 11493034
Consumer Location: TERRY, MS
VIN: 3VW2K7AJ1EM****

Summary of Complaint

The contact owns a 2014 Volkswagen Jetta. The contact stated while driving approximately 30 MPH and depressing on the horn, the horn failed to make a sound. The contact stated that the air bag, ABS, and Electronic Steering Control (ESC) warning lights were illuminated. The contact took the vehicle to an independent mechanic and was informed that the clockspring needed to be replaced. The vehicle was not repaired. The contact took the vehicle to the local dealer, where it was diagnosed with needing the horn to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

Components: STEERING AIR BAGS UNKNOWN OR OTHER

August 26, 2022
NHTSA ID Number: 11485524
Consumer Location: WOODBRIDGE, VA
VIN: 3VW4T7AJ8EM****

Summary of Complaint

2014 Volkswagen Jetta GLI. Part number 5K0953569AL air bag clock spring failed leaving air bag and horn unusable. Dealerships say this is the most back ordered Volkswagen part. Many wait lists have several thousand people waiting with no end in sight. No one can provide a ship date. These cars cannot legally be on the road and cannot be sold back to a dealership because they won’t pass inspection. This part has been involved in a recall previously with the same issues, but not all affected cars are covered under the recall. I am personally unable to find a solution and my car has been unusable and unsafe. When I realized how normal and not unique my exact situation was, I felt the need to report this problem on behalf of the tens of thousands of people who are without safe vehicles, including myself. I am hoping that the recall can be extended to these other cars desk with the exact same clock spring issues so that we can be provided with solutions that can get our cars back on the road safely. Thank you for your time.

Components: ENGINE

September 04, 2022
NHTSA ID Number: 11485160
Consumer Location: NUTTER FORT, WV
VIN: 3VWB17AJ8EM****

Summary of Complaint

Water pump, shaft seal leaking.

Components: ENGINE

August 22, 2022
NHTSA ID Number: 11484171
Consumer Location: WEST ISLIP, NY
VIN: 3VW4S7AJ4EM****

Summary of Complaint

The contact owns a 2014 Volkswagen Jetta. The contact stated that after her son had parked the vehicle for approximately an hour, the vehicle failed to restart. There were no warning lights illuminated. The vehicle was towed to a certified mechanic who diagnosed the vehicle and determined that there was no power going to the engine. The vehicle was then towed to the dealer who stated that the timing belt had failed and damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that there were no recalls associated with the VIN. The approximate failure mileage was 84,000.

Components: ENGINE AND ENGINE COOLING

August 15, 2022
NHTSA ID Number: 11479282
Consumer Location: TEMPLE, TX
VIN: 3VWLL7AJ2EM****

Summary of Complaint

Last year 2021 I replaced the DPF and the is the Turbo charger. One year later 32k miles the turbo blows again just shy of the 25k mile warranty. This is the 3rd time on this vehicle replacing all components.

Components: ELECTRICAL SYSTEM

July 21, 2022
NHTSA ID Number: 11475523
Consumer Location: STEPHENS CITY, VA
VIN: 3VW2K7AJXEM****

Summary of Complaint

Last Thursday, we were driving at night when both low-beam headlight went out at exactly the same time causing us to be driving blindly for a moment. Luckily, the high beams still worked, but this issue seems to be some sort of short, and is dangerous. After looking online, it seems this has happened to lots of people with VW Jettas

Components: ENGINE

June 23, 2022
NHTSA ID Number: 11472810
Consumer Location: GLENDALE, AZ
VIN: 3VWLL7AJ2EM****

Summary of Complaint

I was sitting at a light and when I started to go, my gas pedal went to the floor and that was it. I was able to coast a few feet. I tried to start the car but it would crank but not connect to start. I had roadside assistance drop the car off at the Peoria Volkswagen dealership. a few days later, I was told that the turbo exploded and the propeller broke and destroyed everything. just by looking at it, I was told that it's going to be at least $7400. my car was driving great. there were no check engine lights, no noise, nothing. I asked the dealership if this was common and he said that this was the first time with my kind of car.

Components: ELECTRICAL SYSTEM

July 05, 2022
NHTSA ID Number: 11472454
Consumer Location: COVINGTON, GA
VIN: 3vw2k7aj2em****

Summary of Complaint

key gets stuck in ignition and CANNOT turn car off

Components: SUSPENSION

May 28, 2022
NHTSA ID Number: 11472117
Consumer Location: WARSAW, IN
VIN: 3VWLL7AJ8EM****

Summary of Complaint

This May, I started hearing a rattling noise under the right front corner of my car. After several hours of looking, I discovered that the right front coil spring was broken! Because of that I couldn't drive my car until it was fixed. On June 3, I bought a used strut assembly from Economy Auto Parts in Fort Wayne, Indiana. Well since struts have to be replaced in pairs, on June 8th, I bought another used strut assembly from the same place. After replacing struts you have to get a front-end alignment too. The parts totaled $85.60. The front-end alignment at Belle Tire in Warsaw, Indiana was $59.99. I have pictures showing the broken spring. I called my local Volkswagen dealer about a recall on those springs, but they said no. You can't drive your car with a broken spring. A broken spring could result in multiple things happening. A piece of the broken spring could fall off and cause a tire to blow out, it could sever the brake line, or sever the ABS sensor wire at the wheel position. And then the broken spring could fall out onto the road and damage another car, motorcyle or truck. There's a number of things that can wear out on a motor vehicle, but a spring only breaks if it is overloaded or has a manufacturing defect. I've noticed on several VW forums online that front coil spring failure is not uncommon. One more thing, when I called my local VW dealer, they said it would cost over $500 to replace just one strut assembly. I think that VW should have to replace the inspect the coil springs, and that they should be replaced if needed.

Components: FUEL/PROPULSION SYSTEM

July 02, 2022
NHTSA ID Number: 11472123
Consumer Location: WARSAW, IN
VIN: 3VWLL7AJ8EM****

Summary of Complaint

This letter is not that I've had a component failure, but that I am concerned about the published failure rate of my Bosch CP4, high pressure fuel pump. I've read multiple horror stories of people who had catastrophic fuel pump failure on their diesel car or truck. I just came to my attention that on June 15, 2022, the NHTSA and Chrysler have issued a recall for the CP4 fuel pumps that were installed on Jeep Grand Cherokees 2014-2020, and Ram 1500s 2014-2019, all of them had the 3.0L diesel engines. It is my assertion that if the NHTSA has issued a recall because of those afore mentioned fuel pumps, that your office should do the same for the VW cars that have the Bosch CP4 diesel fuel pump as well. In your letter dated June 15, 2022, address to Karen Blaesser at Chrysler(campaign number 22V-406), it states the the fuel pump can fail introducing internal debris into the fuel system, potentially resulting in fuel stavation. It goes on to say that the consequence of that fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash. I would like to ask the NHTSA to make the same ruling on the VW vehicles that have the CP4 fuel pumps. I have heard that pump failure will result in thousands of dollars in repair costs to get the car back on the road. Another important fact that should be interjected is the fact that VW or the Volkswagen Audi Group should have known that the pumps would prematurely fail because of the Ultra Low Sulfur diesel fuel that we have in the USA. Over in the EU, they use a different formulation of diesel fuel, one that offers better lubricity for the fuel pumps. In 2006, the Federal Government mandated the use of that ULSD fuel. Another important fact to consider is that VW replaced their reliable CP3 fuel pumps for the newer CP4. That change was a cost saving measure that has cost many consumers a lot of money.

Components: SUSPENSION

June 21, 2022
NHTSA ID Number: 11472163
Consumer Location: PARSIPPANY, NJ
VIN: 3VWD17AJ1EM****

Summary of Complaint

Upon pulling out of my driveway in the middle of June 2022, I noticed a piece of metal on the driveway, located near where the front passenger side tire would have been. Upon inspection, it appeared to be a piece of a suspension spring that had somehow broken off and was later confirmed to be true. I have retained the broken piece, which was about 1/2 the circle of the lowest rung of the spring, but do not have the rest of the spring (disposed of by the repair shop). Pictures are attached, as is a copy of the repair invoice. The repair shop (an independent shop) has anecdotally told me that he has seen a number of these situations on Volkswagen's, Volvo's, and another brand which I cannot remember. At this writing, I have not yet contacted the manufacturer but plan to in the upcoming week. This vehicle has just over 10k in mileage and will be 9 years in service come October 2022. As you can see it is not used very much so I find this failure quite disturbing in the sense of safety, material, and repair cost. A couple of weeks earlier, I noticed that the car just seemed to handle slightly different and appeared that it might have been leaning a bit on the passenger's side, but I didn't think much of it as the car materially handled as usual. As you will see from the pictures, I am quite lucky to not have been involved in a serious crash because the sharp angle of the spring failure could have caused a punctured tire while I was driving. As an aside, in my research I have found a recall for spring failures on Volkswagens, but for the rear springs and starting in 2015, and my car is a 2014 with a front spring failure. Still, it does make one think it could somehow be related.

Components: SERVICE BRAKES

May 26, 2022
NHTSA ID Number: 11471901
Consumer Location: SUGAR GROVE, IL
VIN: 3vw1k7aj4em****

Summary of Complaint

When turning the car on with the clutch and brake depressed, the car will roll until the engine turns over and the car starts. The brake stops functioning as the ignition is turned and does not function until the car is on. The car will roll if on any incline while this happens. When this happens if I attempt to lift my foot off the brake and put it back to get it to work the brake pedal can no longer be depressed. Once the car is running the brake works and can be depressed again. This is a safety issue as it could cause a crash or car to roll into traffic. No lights or warning signs turn on when it happens. I'm not sure when this first happened but it has happened on multiple occasions.

Components: ELECTRICAL SYSTEM

May 01, 2022
NHTSA ID Number: 11471919
Consumer Location: SUGAR GROVE, IL
VIN: 3vw1k7aj4em****

Summary of Complaint

The key gets stuck in the ignition and won't turn. This can make it so the car can't be turned off. The key won't turn regardless of how the steering wheel is manipulated to make sure it isn't locking the key in place. No warning signs or messages were associated with the incident.

Components: POWER TRAIN SERVICE BRAKES ENGINE

April 29, 2022
NHTSA ID Number: 11469719
Consumer Location: RICHMOND, VA
VIN: 3VWD07AJ6EM****

Summary of Complaint

EPC light randomly comes on when driving ,car goes limp and I’ve came close to have 3 accidents.Had car checked out at Volkswagen dealership and they said no repairs were needed .The EPC continues to come on and off This is dangerous Occurs multiple times

Components: POWER TRAIN ELECTRICAL SYSTEM ENGINE

November 11, 2021
NHTSA ID Number: 11464903
Consumer Location: BATH, NY
VIN: 3vwd07aj2em****

Summary of Complaint

Motor was replaced at 104,714 miles due to knock in engine. Got car after motor replacement and car is doing same exact thing with less than 5000 miles on new motor. Codes that are appearing are oil pressure switch and power train computer issues.

Components: VISIBILITY/WIPER

March 01, 2022
NHTSA ID Number: 11456855
Consumer Location: AUSTELL, GA
VIN: 3VW637AJ7EM****

Summary of Complaint

The windshield wiper motors are extremely noisy. There is a knock technical service bulletin on this issue but VW says it is not covered as a recall. The issue is that water gets into the improperly sealed motor and then starts to rust the internal metal and then a very loud, noisy whining sound emits from the motor. It should be a recall and it should be replaced for free by Volkswagen. I don’t understand why I should foot the bill for their mistake or their parts supplier’s defect. It does affect safety because the loud wiper motor is a distraction to driving, as well as the unit can potentially seize in the future and cause complete failure of the wiper system.

Components: ELECTRICAL SYSTEM ENGINE

August 06, 2021
NHTSA ID Number: 11453838
Consumer Location: PANAMA CITY, FL
VIN: 3vwl17aj6em****

Summary of Complaint

The contact owns a 2014 Volkswagen Jetta. The contact stated while driving 60 MPH, there was an abnormal sound coming from the vehicle prior to the vehicle losing motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the timing chain and alternator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.

Components: ENGINE

November 09, 2021
NHTSA ID Number: 11449204
Consumer Location: WENTZVILLE, MO
VIN: 3vwd17aj2em****

Summary of Complaint

Got the Jetta in 2017 with 70,000 miles on it. It ran good in the beginning but gradually the engine light and the EPC light came on. It began to idle rough and die in the middle of driving it. With my child in the car! We took it to the dealership and they said nothing was wrong with it except it needed an update. Well that didn't help, eventually the whole engine shut down in the middle of driving it, luckily I was right by my house so I was able to get it started again and parked in the garage for a couple months until we could get it into the dealership. They looked at it and said it was an oil consumption problem with no leak and we need a new engine. They wanted to charge us 14 grand for a new engine! Appearently this is a common problem for Jettas. I'm contacting Volkswagen also.

Components: ENGINE

December 23, 2021
NHTSA ID Number: 11447991
Consumer Location: MONONGAHELA, PA
VIN: 3VWD07AJ9EM****

Summary of Complaint

While driving home from work the vehicle suddenly stopped and stalled in the middle of the road creating an unsafe condition with regard to oncoming traffic. There were no indicator lights that the vehicle was in need of attention, the check engine light was never on, the car had sufficient oil and gas and the battery less than a year old. The vehicle had to be towed. After having a mechanic look at it was told the engine seized and will have to be replaced. The car is only 6 years old and has less than 85k miles on it. Upon looking into the issue with 2014 VW Jettas, I have read several reports of similar instances happening to many others, some even within a year of owning the car. This is a safety hazard. When I spoke to VW of America, I was told there was a recall of the ECM (electronic control module) however they would not give me information as to whether this would cause the car to stall or to need a new engine and would not pay to have their faulty vehicle taken to the dealership via a tow.

Components: POWER TRAIN

January 12, 2022
NHTSA ID Number: 11447960
Consumer Location: SEATTLE, WA
VIN: 3vw637aj0em****

Summary of Complaint

I was driving on a busy interstate at 65-70mph when an error notification flashed saying that there is a problem with my hybrid system, then disappeared. A short time later, my car began to rapidly decelerate and the engine just revved when I pushed on the gas. Fortunately, I was in the second to right lane of 5-lanes heading north and was able to coast into the far right lane. Unfortunately, there was no shoulder due to construction, so I was still blocking a lane. After turning on my flashers, I put the car in park, then turned it off. I was able to restart the engine, but could not get it into drive. I tried this multiple times with the same effect. the engine would start, rev when I pressed the gas, but would not move forward. This was a terrifying and life-threatening experience. I am so lucky to have avoided a catastrophic collision with another vehicle. As it was huge semis and other cars were passing me very closely and rapidly. After finally getting through to roadside assistance and the state patrol, I made progress in getting off the interstate and arrange a tow. The engine would go into neutral, so I was eventually able to be pushed off the interstate onto the shoulder of an exit ramp. The transmission shop owner the car was towed to could not accurately diagnose the issue but found this article: https://www.greencarreports.com/news/1126507_2013-2015-volkswagen-jetta-hybrid-recalled-for-transmission-issue. He recommended having it towed to the dealership for further diagnosis. Diagnostic screenshots are attached. There was a recall (38C4) to deal w/ the mechatronic unit, but that did not prevent the problem. The dealership states that it's a "Transmission mechatronic accumulator/transmission internal failure." I spent time on the phone w/ VW America Customer Care. They refuse to help w/ this KNOWN problem with this make, model, and year of this car. The repair estimate is $9,965.67. I have already spent $500 out of pocket for 2 diagnoses and towing.

Components: UNKNOWN OR OTHER ENGINE FUEL/PROPULSION SYSTEM

November 09, 2021
NHTSA ID Number: 11447264
Consumer Location: YAKIMA, WA
VIN: 3VW2K7AJ0EM****

Summary of Complaint

My car has progressed from an intermittent crank/no start issue to outright failure while driving. There have been several incidents where I am driving at ~40 mph and my car completely dies in the middle of intersections/fast moving traffic putting me in grave danger. I have visited the dealership 4 times now with multiple parts replaced but the issue persists, and I feel unsafe driving the vehicle but I have no other option. I have not been given a loaner vehicle at any time from the dealership despite requesting one. There has been no check engine light present at any time. I have had the car since it was brand new and it has been serviced precisely at each service interval only at VW dealerships.

Components: POWER TRAIN

December 25, 2020
NHTSA ID Number: 11446488
Consumer Location: JACKSONVILLE, FL
VIN: 3VW637AJ1EM****

Summary of Complaint

2014 VW JETTA HYBRID. DQ200 complete failure. Vehicle shuts off while driving and won’t go into gear. Taken to Osteen VW Jacksonville Fl. Osteen VW + personal research shows that my vehicle ( should** ) be included in RECALL [ 34J6 ] NHTSA CAMPAIGN 19V86600. Have contacted VW Customer support, they told me to screw the off, that only NHTSA can add my vin #. Why is my Vin # not added when 100% of everything involving Recall 34J6 matches my vehicle??? Please lord help me- my car has been in my driveway useless for over a year. I do not have $9000 for this repair. There are literally hundreds of people in my shoes dealing with this identical issues. Please help all of us.

VOLKSWAGEN JETTA Sold

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