2014 VOLKSWAGEN TIGUAN VIN: WVGAV3AX9EW059762

TBD
Condition
Run & Drive
Damage
Collision
Title
Salvage

VIN WVGAV3AX9EW059762 Decoding Volkswagen Vin Decoder

Error Text

0 - VIN decoded clean. Check Digit (9th position) is correct

Make

VOLKSWAGEN

Manufacturer Name

VOLKSWAGEN GROUP OF AMERICA, INC.

Model

Tiguan

Model Year

2014

Plant City

WOLFSBURG

Vehicle Type

MULTIPURPOSE PASSENGER VEHICLE (MPV)

Plant Country

GERMANY

Body Class

Sport Utility Vehicle (SUV)/Multi-Purpose Vehicle (MPV)

Doors

4

Gross Vehicle Weight Rating From

Class 1C: 4,001 - 5,000 lb (1,814 - 2,268 kg)

Trailer Type Connection

Not Applicable

Trailer Body Type

Not Applicable

Transmission Style

Automatic

Engine Number of Cylinders

4

Displacement (CC)

1984

Displacement (CI)

121.071108283

Displacement (L)

1.984000

Engine Power (kW)

149.1400

Fuel Type - Primary

Gasoline

Engine Brake (hp) From

200

Other Engine Info

Fuel: GAS (50-St); Federal / California Emission Standard: BIN 5 / ULEV II; Emissions Certification Test Group: EVWXJ02.03UA

Engine Manufacturer

Volkswagen

Other Restraint System Info

Restraint System: 4 Star Crash Rated

Curtain Air Bag Locations

1st Row (Driver and Passenger)

Front Air Bag Locations

1st Row (Driver and Passenger)

Side Air Bag Locations

1st Row (Driver and Passenger)

Tire Pressure Monitoring System (TPMS) Type

Indirect

Bus Floor Configuration Type

Not Applicable

Bus Type

Not Applicable

Custom Motorcycle Type

Not Applicable

Motorcycle Suspension Type

Not Applicable

Motorcycle Chassis Type

Not Applicable

2014 VOLKSWAGEN TIGUAN Crash Test Score

4

Overall Rating

Overall Front Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Driver Side
Front Passenger Side

Overall Side Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Combined Side Barrier and Pole Ratings

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Front Seat
Rear Seat

Side Barrier

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Driver
Rear Passenger

Overall Side Pole Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Star Rating

Combines Driver and Passenger star ratings into a single frontal rating. The frontal barrier test simulates a head-on collision between two similar vehicles, each moving at 35 mph.

Rollover Risk:
17.4%

2014 VOLKSWAGEN TIGUAN Safety Features

Advanced Safety Features

Rearview Video Systems Optional

Seat Belts and Head Restraints

Dynamic Head Restraints Not Available
Head Restraint Driver, Front Passenger, Rear Seat
Advanced Belt Feature Standard
Adjustable Upper Belt Anchorage Driver, Front Passenger
Seat Belt Reminder System Driver, Front Passenger

Air Bags

Frontal Air Bag Driver, Front Passenger
Curtain Driver, Front Passenger, Rear Seat
Pelvis/Torso Driver, Front Passenger
Knee Not Available
Additional Air Bags Not Available
Meets Side Air Bag Out-of-Position Requirements Yes

Child Passenger Features

LATCH Locations Rear Seat
Safety Power Windows (Anti-Pinch) Standard
Safety Power Windows (Anti-Pinch) locations Driver, Front Passenger, Rear Seat

Complaints Assosiated with VIN WVGAV3AX9EW059762

Components: SERVICE BRAKES

November 18, 2014
NHTSA ID Number: 10659480
Consumer Location: CHANDLER, AZ
VIN: WVGAV3AX9EW****

Summary of Complaint

I DRIVE MY NEW CAR ON THE HIGHWAY TO THE BRAKES, TWICE I STEPPED ON THE BRAKE, BUT THE BRAKE IS LIKE SOMETHING IS STUCK, THE CAR DIDN'T STOP, I BRAKE FOR THE THIRD TIME, THE CAR IS STOP, ALMOST HIT THE CAR IN FRONT, I PARK MY CAR IN THE WAY OF AN EMERGENCY, AFTER RESTARTING THE CAR, THE BRAKE CAN BE USED, BUT AFTER ABOUT TWO HOURS, I FOUND THAT THE BRAKE LIGHT IS ON. *TR

Components: AIR BAGS

May 16, 2021
NHTSA ID Number: 11417919
Consumer Location: LA MIRADA, CA
VIN: WVGAV3AX1EW****

Summary of Complaint

We purchased the car pre-owned and after having the car for only a year the driver’s side airbag failed and horns need to be replaced. There have been so many repairs in this car. We have invested more than $5,000 in repairs in only a year. We looked up other recalls on this car and have been seeing the same information about the airbags failing.

Components: SUSPENSION

July 08, 2016
NHTSA ID Number: 11394612
Consumer Location: WORCESTER, VT
VIN: WVGBV3AX6EW****

Summary of Complaint

THE SWAY BAR LINKS ON THIS VEHICLE WEAR OUT PREMATURELY. I HAVE HAD TO REPLACE THEM SEVERAL TIMES OVER THE LIFE OF THE CAR. ALL WERE REPAIRED AT THE DEALER AND WITH OEM REPLACEMENTS. THE FIRST ONE WAS AROUND 18,540 MILES AND THEN ABOUT EVERY 25K MILES AFTER THAT.

Components: ELECTRICAL SYSTEM AIR BAGS

January 02, 2021
NHTSA ID Number: 11387935
Consumer Location: SALT LAKE CITY, UT
VIN: WVGBV3AX8EW****

Summary of Complaint

POWER TO THE AIRBAG HAS FAILED, MAKING THE VEHICLE UNSAFE TO OPERATE. AIRBAG WARNING LIGHT HAS BEEN ACTIVATED. SEE VW DEALERS STATEMENT OF FACT WITH REMARKS.

Components: ELECTRICAL SYSTEM LATCHES/LOCKS/LINKAGES

June 19, 2019
NHTSA ID Number: 11315717
Consumer Location: FAIRVIEW, OR
VIN: WVGBV3AX9EW****

Summary of Complaint

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. THE CONTACT STATED AFTER RETURNING TO THE VEHICLE, THE CONTACT BECAME AWARE OF SEVERAL ITEMS OF BELONGINGS ON THE GROUND AROUND THE VEHICLE. THE CONTACT ATTEMPTED TO LOCK THE VEHICLE USING THE KEYFOB HOWEVER, THE PASSENGER'S SIDE REAR DOOR REMAINED UNLOCKED. THE CONTACT USED THE INTERNAL DOOR LOCK FUNCTION TO LOCK THE DOORS. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS OR MESSAGES TO THE DOOR BEING AJAR. THE VEHICLE WAS TAKEN TO DICK HANNAH VOLKSWAGEN OF PORTLAND LOCATED AT (12345 E BURNSIDE ST, PORTLAND, OR 97233) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR LOCKING MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

Components: ELECTRICAL SYSTEM AIR BAGS

December 06, 2019
NHTSA ID Number: 11287852
Consumer Location: BROOKLYN PARK, MN
VIN: WVGBV3AX5EW****

Summary of Complaint

A CLICKING SOUNDS STARTED COMING FROM THE STEERING WHEEL WHILE TURNING, AT ONE POINT THE AIR BAG LIGHT TURNED ON, AND FROM THAT POINT FORWARD, THE CONTROLS ON THE STEERING WHEEL NO LONGER WORK, INCLUDING THE HORN. THE CLICKING SOUNDS FROM THE STEERING WHEEL IS STILL PRESENT WHILE TURNING. I CALLED A PLACE THAT SPECIALIZES IN VW AND THEY SUGGESTED I CALL VW DEALER INSTEAD BECAUSE IT WAS A SAFETY ISSUE AND HIGHLY LIKELY A RECALL. I CALLED VW AND THEY STATED IT WAS NOT A RECALL BUT PART OF AN "EXTENDED WARRANTY", WHICH MY CAR DOES NOT QUALIFY FOR DUE TO THE MILES ON THE CAR. AFTER SOME RESEARCH, IT SEEMS THIS IS A VERY COMMON ISSUE WITH VW, AND THEY ARE ASKING FOR $160 TO SIMPLY DIAGNOSE THE PROBLEM, EVEN THOUGH IT IS CLEAR TO THEM WHAT THE ISSUE IS, AND NOT NEW TO THEM. IT IS NOT DUE TO THE AGE OR MILEAGE ON THE CAR, BUT A SAFETY MISS FROM THEIR END.

Components: AIR BAGS

September 15, 2019
NHTSA ID Number: 11255766
Consumer Location: AUBURN, AL
VIN: WVGAV3AXXEW****

Summary of Complaint

WHILE TURNING MY 2014 TIGUAN I NOTICED A CLICKING NOISE. ABOUT A DAY LATER MY AIRBAG ELECTRICAL ALERT APPEARED ON THE DASH AND ALL MY ELECTRICAL ON MY STEERING WHEEL BUTTONS STOPPED WORKING AS WELL AS MY HORN. I CHECKED ALL MY FUSES AND THEN SAW THAT IT MIGHT BE THE CLOCK SPRING DUE TO COMPLAINTS EXACTLY LIKE MINE. I SAW THAT THERE WAS A RECALL BUT MY CARS VIN NUMBER WAS NOT INCLUDED IN THE RECALL. THIS IS UNACCEPTABLE AND MANY OTHER 2014 TIGUAN VOLKSWAGEN ARE HAVING TO COVER THESE COST THEMSELVES DUE TO NOT BEING INCLUDED IN THE RECALL. VOLKSWAGEN NEEDS TO HAVE ITS RECALL EXPANDED BECAUSE THIS IS COMPLETELY UNACCEPTABLE TO MAKE CONSUMERS PAY OUT OF POCKET OVER A MANUFACTURED MALFUNCTION. I FEEL VERY UNSAFE DRIVING MY CAR NOW KNOWING MY AIRBAGS OR HORN WILL NOT WORK. PLEASE INVESTIGATE THIS SITUATION FURTHER AND NOT ALLOW VOLKSWAGEN TO GET AWAY WITH THIS.

Components: SERVICE BRAKES

August 17, 2019
NHTSA ID Number: 11244635
Consumer Location: NEW HAVEN, CT
VIN: WVGBV3AX5EW****

Summary of Complaint

THE EMERGENCY BRAKE WAS ACCIDENTALLY ENGAGED WHILE DRIVING ON THE HIGHWAY AT 65 MPH IN TRAFFIC, BRINGING THE CAR TO A FULL STOP. THE EMERGENCY BRAKE BUTTON IS LOCATED NEXT THE TO CUP HOLDER IN THE CENTER CONSOLE BETWEEN THE FRONT SEATS. THE DRIVER PUT A COFFEE MUG WITH AN OPEN HANDLE IN THE CUP HOLDER WHILE DRIVING. THE MUG HANDLE PRESSED ON THE BUTTON WHEN IT WAS PLACED IN THE CUP HOLDER (WHILE TRAVELING AT 65 MPH) AND THE EMERGENCY BRAKE ENGAGED BRINGING THE VEHICLE TO A FULL STOP IN THE CENTER LANE OF INTERSTATE 91. THE ONLY REASON WE SURVIVED IS THAT THE PERSON BEHIND US WAS DRIVING A VOLVO AND WAS FOLLOWING AT SAFE DISTANCE. IF A TRACTOR TRAILER HAD BEEN BEHIND US WE WOULD BE DEAD.

Components: UNKNOWN OR OTHER

June 01, 2019
NHTSA ID Number: 11217407
Consumer Location: LEWIS CENTER, OH
VIN: WVGAV3A8EW5****

Summary of Complaint

SOMETHING WAS WRONG WITH THE TURBO I WAS DRIVING AND CAR JUST SHUT OFF I TOOK IT IN THEY SAID IT WAS THE TURBO NOT EVEN 2 YEARS GO BY AND I STARTED TO DRIVE AND CAR WAS JERKY AND IDLING FUNNY TOOK IT TO ADVANCED AUTO FOR A DIAGNOSTIC AND THEY SAID IT WAS THE TURBO. IM TAKING IT BACK TO THE DEALER TOMORRW WITH 3 MORE YEARS OF PAYMENTS LEFT

Components: VISIBILITY

November 25, 2018
NHTSA ID Number: 11164211
Consumer Location: DENVER, CO
VIN: ****

Summary of Complaint

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 65 MPH, THE MOON ROOF SUDDENLY EXPLODED AND GLASS FELL INTO THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO EMICH VOLKSWAGEN (1260 S. COLORADO BLVD, DENVER, CO) AND THE MOON ROOF WAS REPLACED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNKNOWN.

Components: VISIBILITY/WIPER

December 07, 2018
NHTSA ID Number: 11163756
Consumer Location: ELKHART, IN
VIN: WVGBV3AX7EW****

Summary of Complaint

ON DECEMBER 7TH, 2018 I WAS DRIVING ABOUT 65 MPH WHEN I HEARD AN EXPLOSION LOAD ENOUGH TO MAKE MY EARS RING. I LOOKED UP AND DISCOVERED THAT THE SUNROOF HAD EXPLODED AND FINE PARTICLES OF GLASS WERE RAINING DOWN ON ME THROUGH THE SUNROOF SUNSHADE. NOTHING HIT THE SUNROOF TO CAUSE THIS AS THERE WAS NO OTHER TRAFFIC, OVERPASSES OR CONSTRUCTION ON THE ROAD AT THE TIME. THE ATTACHED PHOTOS SHOW THAT THE SUNROOF EXPLODED OUT. THE VEHICLE WAS GOING STRAIGHT DOWN THE ROAD AT ABOUT 65 MPH. WE ARE PUTTING THE REPAIR THROUGH OUR INSURANCE WITH A $500 DEDUCTABLE AND AS YET WE DO NOT KNOW THE FINAL COST OF REPAIR AS IT IS STILL BEING WORKED ON. DAMAGE BEING REPAIRED IS THE SUNROOF GLASS, SUNSHADE AND THE ROOF HAD TO BE REPAINTED BECAUSE IT WAS SCRATCHED BY BROKEN GLASS.

Components: STEERING AIR BAGS

April 02, 2018
NHTSA ID Number: 11156402
Consumer Location: AUSTIN, TX
VIN: WVGAV3AX8EW****

Summary of Complaint

AIR BAG RECALL - AIR BAG LIGHT CAME ON AND STEERING WHEEL CONTROLS DO NOT WORK INCLUDING HORN. TOOK CAR IN AND DEALER SHOWED THERE IS A RECALL FOR THIS SPECIFIC ISSUE/MODEL BUT NOT FOR MY SPECIFIC VIN

Components: ELECTRICAL SYSTEM AIR BAGS

June 07, 2018
NHTSA ID Number: 11156047
Consumer Location: HARRISON, NJ
VIN: WVGBV3AX9EW****

Summary of Complaint

TAKATA RECALL. I WAS DRIVING MY CAR WHEN I HEARD SOME CLICKING NOISE COMING FROM THE STEERING WHEEL. SUDDENLY, THE AIRBAG LIGHT APPEARED ON MY DASHBOARD. THE HORN AND THE STEERING WHEEL CONTROLS, SUCH AS, VOLUME, STOPPED WORKING. I CALLED VOLKSWAGEN AND THEY SAID MY CAR WASN'T INCLUDED ON THE CLOCK SPRING RECALL EVEN THOUGH MY CAR DETAILS(YEAR, MODEL, PROBLEM) FIT. I HAVE HAD VOLKSWAGEN FOR EVER 9 YEARS AND I AM SO FRUSTRATED. MY CAR SHOULD HAVE BEEN INCLUDED ON THE RECALL. NO DOUBT.

Components: ENGINE

October 30, 2018
NHTSA ID Number: 11152665
Consumer Location: ROUND ROCK, TX
VIN: WVGAV3AX2EW****

Summary of Complaint

MY VOLKSWAGEN TIGUAN'S CHECK ENGINE LIGHT TURNED ON AND THE DEALERSHIP SAID THAT THE TENSION ON THE TIMING CHAIN IS OUTSIDE SAFE PARAMETERS AND CAN CAUSE THE ENGINE TO FAIL. MY TIGUAN IS ONLY A 2014 AND ONLY HAS ABOUT 80,000 MILES. MY UNDERSTANDING IS THAT TIMING CHAINS ARE SUPPOSED TO LAST THE LIFE OF THE VEHICLE AND IT'S ONLY 4 YEARS OLD. THIS SEEMS TO ME TO BE A FACTORY DEFECT.

Components: ELECTRICAL SYSTEM AIR BAGS

July 11, 2018
NHTSA ID Number: 11152329
Consumer Location: LEHIGH ACRES, FL
VIN: WVGAV3AX5EW****

Summary of Complaint

CLOCK SPRING BROKEN, VIN NOT COVERED IN RECALL.

Components: STEERING ELECTRICAL SYSTEM AIR BAGS

September 29, 2018
NHTSA ID Number: 11132804
Consumer Location: LAS VEGAS, NV
VIN: WVGAV3AX0EW****

Summary of Complaint

STATIONARY, PARKED. STARTED ENGINE AND HEAR CLICKING NOISE FROM THE STEERING COLUMN. ERROR MESSAGE AND LIGHT EMERGED ON THE DASHBOARD INDICATING AIRBAG ERROR. NON-FUNCTIONAL ELECTRONIC CONTROLS AND HORN ON THE STEERING WHEEL. NO AIRBAG FUNCTION AND HORN IS A MAJOR SAFETY CONCERN.

Components: ELECTRICAL SYSTEM

August 10, 2018
NHTSA ID Number: 11129970
Consumer Location: GARLAND, TX
VIN: WVGBV3AX5EW****

Summary of Complaint

AFTER MAKING A TURN OUT OF MY DRIVEWAY I HEARD A LOOSE RATTLING NOISE COMING FROM THE STEERING COLUMN WHENEVER I WOULD TURN THE WHEEL. AFTER A FEW MINUTES I NOTICED THE AIRBAG LIGHT WAS NOW ON. I PULLED OVER AND CHECKED THE STEERING WHEEL. ALL THE CONTROLS ON THE STEERING WHEEL WERE NOT FUNCTIONING INCLUDING THE HORN. AFTER DOING SOME RESEARCH WE DISCOVERED THAT MANY 2014 TIGUANS WERE RECALLED FOR A DEFECTIVE CLOCKSPRING CAUSING THE PROBLEMS I AM DEALING WITH. THE CLOCKSPRING IN MY STEERING WHEEL IS BROKEN DISCONNECTING POWER FROM THE AIR BAG, HORN, AND STEERING WHEEL CONTROLS. I CONTACTED VOLKSWAGEN AND WAS INFORMED THAT MY VEHICLE WILL NOT BE COVERED BY BY THE RECALL EVEN THOUGH IT IS THE SAME TYPE AND YEAR MODEL AS OTHER VEHICLES COVERED FOR THIS SAME PROBLEM. THE RECALL NEEDS TO BE EXPANDED.

Components: AIR BAGS

September 09, 2018
NHTSA ID Number: 11129574
Consumer Location: HARRISON, NJ
VIN: WVGBV3AX9EW****

Summary of Complaint

I WAS TAKING MY CAR OUT OF THE PARKING SPOT WHEN I HEARD MY STEERING WHEEL CLICKING. SUDDENLY, THE AIRBAG LIGHT APPEARED ON THE DASH BOARD, MY STEERING WHEEL CONTROLS AND MY HORN STOPPED WORKING. I SEARCHED ON THE INTERNET AND I SAW OTHER CARS WITH THE SAME PROBLEM. I CALLED VW AND THEY SAID MY CAR WASN'T ON THE RECALL LIST AND NOT ON THE WARRANTY SO I WOULD HAVE TO REPAIR IT ON MY OWN.

Components: STEERING AIR BAGS

May 01, 2018
NHTSA ID Number: 11118465
Consumer Location: EPHRATA, PA
VIN: WVGBV3AX5EW****

Summary of Complaint

TAKATA RECALL / CLOCK SPRING, WHY IS EVERY OTHER MODEL IN THIS YEAR COVERED ACCEPT FOR THE TIGUAN? I AM A SINGLE MOM AND CAN NOT AFFORD THIS PART. I HAVE ALREADY TAKEN IT TO THE DEALER AND THEY CAN'T HELP ME. ALL I DID WAS TRY TO PARALLEL PARK AND THE STEERING COLUMN STARTED CLICKING AND THE AIRBAG LIGHT CAME ON. THERE IS NO HORN OR AIRBAG OR STEERING CONTROLS. THIS IS EXTREMELY DANGEROUS. PLEASE HELP ME!

Components: AIR BAGS

May 01, 2018
NHTSA ID Number: 11114178
Consumer Location: LOCUST GROVE, VA
VIN: WVGAV3AX3EW****

Summary of Complaint

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE CLOCKSPRING MALFUNCTIONED. THE FAILURE CAUSED THE AIR BAG WARNING INDICATOR TO ILLUMINATE AND THE STEERING WHEEL'S GAUGE CLUSTER BECAME INOPERATIVE. THE CONTACT STATED THAT A CLICKING NOISE WAS HEARD FROM THE STEERING WHEEL WHILE TURNING, AND THAT THE SOUND BECAME INCREASINGLY WORSE WITH EACH TURN. THE CONTACT, AN INDEPENDENT MECHANIC, DISASSEMBLED THE STEERING WHEEL AND FOUND THAT THE RIBBON CABLE HAD FRACTURED INSIDE OF THE STEERING WHEEL'S CLOCKSPRING COMPONENT. WINNER VOLKSWAGEN (1387 NORTH DUPONT HWY, DOVER, DE, 19901) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER WAS ALSO MADE AWARE OF THE FAILURE. THE CONTACT CITED NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) AS THE CAUSE OF THE FAILURE. IN ADDITION, THE CONTACT CITED PART NUMBER: 5K0.953.569.L AS, MANUFACTURED ON JULY 9, 2013, AS EVIDENCE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Components: AIR BAGS

July 04, 2018
NHTSA ID Number: 11109680
Consumer Location: BILLINGS, MT
VIN: ****

Summary of Complaint

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING 20 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE DEALER (VOLKSWAGEN BILLINGS, 4040 KING AVE W, BILLINGS, MT 59108, (406) 655-7500) WAS MADE AWARE OF THE FAILURE AND DETERMINED THAT THE CLOCKSPRING WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT AVAILABLE.

Components: STEERING AIR BAGS

June 11, 2018
NHTSA ID Number: 11102657
Consumer Location: HAMDEN, CT
VIN: WVGBV3AX7EW****

Summary of Complaint

WHILE DRIVING AND MAKING A LEFT TURN ON A CITY STREET, I HEARD A CLICKING IN THE STEERING WHEEL AND THE AIRBAG ERROR LIGHT CAME O. THEN NONE OF THE BUTTONS ON THE STEERING WHEEL WORKED. DEALER INVESTIGATED AND DETERMINED IT WAS THE CLOCK SPRING. THE MILEAGE WAS 66,000. ABOUT THE SAME AS ALL THE OTHER COMPLAINTS I HAVE READ. LUCKILY I ONLY HAD TO PAY THE 50 CHARGE BECAUSE I HAD A USED CAR WARRANTY.

Components: AIR BAGS

May 14, 2018
NHTSA ID Number: 11096507
Consumer Location: CHARLESTOWN, MA
VIN: WVGB3AX2EW5****

Summary of Complaint

MY AIRBAG HAS A CLOCK SPRING ISSUE AND NEEDS TO GO TO THE DEALER FOR REPAIR. MY CAR IS NOT CONSIDERED WITH THE RECALL RELATED TO THE SAME ISSUE, SAME MAKE, MODEL, AND YEAR OF MY CAR (2014 VOLKSWAGEN TIGUAN).

Components: ELECTRICAL SYSTEM AIR BAGS

May 14, 2018
NHTSA ID Number: 11094107
Consumer Location: BRENTWOOD, TN
VIN: WVGAV3AX3EW****

Summary of Complaint

THE DRIVER NOTICED THAT THE CAR BECAME DIFFICULT TO TURN AND THAT THE AIR-BAG ERROR LIGHT WAS ON. WE TOOK IT TOO AN AUTHORIZED DEALER WHERE WE HAD PURCHASED THE CAR BRAND NEW.THE CLOCK SPRING WAS ISOLATED AS BEING DEFECTIVE/NON-FUNCTIONAL. AS A RESULT, THE DRIVER AIR-BAG WAS SHOWING AN ERROR, ALSO THE HORN AND THE CONTROLS ON THE STEERING WHEEL WERE ALSO INOPERABLE. THIS APPARENTLY IS A COMMON PROBLEM FOR THESE MODELS FOR WHICH THERE IS A RECALL THAT DOES INCLUDES THE VW TIGUAN 2014 BUT THE AUTHORIZED DEALER (HALLMARK VW OF COOL SPRINGS, TN) INDICATED THAT RECALL WAS NOT FOR THIS SPECIFIC VIN. THEY CHARGED ME $750 FOR PART REPLACEMENT.

Components: AIR BAGS

May 10, 2018
NHTSA ID Number: 11093373
Consumer Location: PICO RIVERA, CA
VIN: WVGAV3AX3EW****

Summary of Complaint

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED AND AN "AIR BAG SAFETY ALERT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE FAILURE WAS A SAFETY CONCERN SO THE CONTACT VISITED THE SAFERCAR.GOV WEBSITE AND DISCOVERED AN UNKNOWN RECALL LISTED FOR THE VEHICLE. THE VEHICLE WAS DRIVEN TO VOLKSWAGEN OF DOWNTOWN LA (1900 S FIGUEROA ST, LOS ANGELES, CA 90007, (213) 477-7358) WHERE IT WAS DIAGNOSED THAT THE CLOCKSPRING FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 59,362.

Components: STEERING AIR BAGS SEAT BELTS

December 12, 2017
NHTSA ID Number: 11084032
Consumer Location: CALEXICO, CA
VIN: WVGAV3AX6EW****

Summary of Complaint

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 35 MPH AND MAKING A LEFT TURN, A NOISE WAS HEARD COMING FROM THE STEERING WHEEL AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THE CONTROLS LOCATED ON THE STEERING WHEEL FOR THE CRUISE CONTROL, BLUETOOTH, AND HORN FAILED TO OPERATE. IN ADDITION, THE CONTACT WAS UNABLE TO USE THE REAR MIDDLE SEAT BECAUSE THE SEAT BELT FAILED TO EXTEND. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

Components: STEERING

December 01, 2017
NHTSA ID Number: 11076249
Consumer Location: HOUSTON, TX
VIN: WVGAV3AX0EW****

Summary of Complaint

THE CLOCK SPRING IN THE STEERING COLUMN WENT OUT. I HAVE NO ACCESS TO UPDATE ANY MAINTENANCE ITEMS TO DO MY VEHICLES, INCLUDING TIRES PRESSURE UPDATE, SERVICE UPDATE, OIL CHANGES AND SERVICE MAINTENANCE. I CANNOT TURN VOLUME OR CHANGE RADIO STATIONS, I CANNOT ACCESS MY MOBILE PHONE, I HAVE NO HORN, ETC. NONE OF THE CONTROLS ON THE STEERING COLUMN WORK. ALSO THERE IS A CLICKING SOUND ANYTIME I TURN STEERING WHEEL. THE VEHICLE CAN BE MOVING, OR STATIONARY AT THE TIME AND NOTHING WORKS ON THE STEERING COLUMN.

Components: STEERING ELECTRICAL SYSTEM AIR BAGS

February 05, 2018
NHTSA ID Number: 11076297
Consumer Location: GREENFIELD, IN
VIN: WVGAV3AX1EW****

Summary of Complaint

ALTHOUGH VW HAS HAD RECALLS IN MULTIPLE OF ITS 2010-2014 VEHICLES WITH THE EXACT SAME ISSUE I'M HAVING CURRENTLY THERE IS NO RECALL ON MY 2014 VOLKSWAGEN TIGUAN. I WAS PARALLEL PARKING AND I TURNED MY WHEEL ONE WAY AND HEARD A "TICK-TICK-TICK" SOUND IN THE STEERING WHEEL COLUMN. WHEN I TURNED THE WHEEL THE OPPOSITE WAY TO FINISH PARKING IT DID NOT TICK. AFTER THAT I HAD NO POWER IN MY STEERING WHEEL CONTROLS, ALONGSIDE THE AIRBAG LIGHT TURNING ON NOTIFYING ME THEY WERE NO LONGER WORKING AND MY HORN DOES NOT WORK WHEN ATTEMPTING TO USE WHILE DRIVING OR INSIDE THE CAR. WHEN OUTSIDE THE CAR AND I HIT THE LOCK BUTTON THE HORN WORKS NOTIFYING ME IT HAS BEEN LOCKED. I WAS NEARLY RAMMED INTO AFTER ANOTHER CAR TRIED MERGING INTO MY LANE AND I WASN'T ABLE TO HONK MY HORN AS WARNING TO THEM. CONSIDERING THE RECENT RECALLS FROM VOLKSWAGEN I DON'T BELIEVE THIS ISSUE IS SOMETHING I SHOULD HAVE TO PAY FOR WHEN IT IS THE EXACT SAME PROBLEM FOR WHICH THE CURRENT RECALLS HAVE BEEN ISSUED.

Components: STEERING AIR BAGS

February 01, 2018
NHTSA ID Number: 11071592
Consumer Location: MISSOURI CITY, TX
VIN: WVGAV3AX8EW****

Summary of Complaint

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE ELECTRONIC FUNCTIONS ON THE STEERING WHEEL WERE INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). ARCHER VOLKSWAGEN (10400 SOUTHWEST FWY, HOUSTON, TX 77074, (713) 272-1700) WAS CONTACTED AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

Components: AIR BAGS

February 04, 2018
NHTSA ID Number: 11071630
Consumer Location: AKRON, PA
VIN: WVGBV3AX5EW****

Summary of Complaint

AIRBAG LIGHT CAME ON, BEING A VW DEALER TECHNICIAN, SCANNED VEHICLE FOUND FAULTS FOR DRIVERS AIRBAG IGNITER ABOVE PERMISSIBLE LIMIT, ALSO NOTICED CRUNCHING NOISE WHEN TURNING, UPLOADED MY VIN TO VW'S ONLINE PORTAL FOUND NO OPEN RECALLS, WHILE SEARCHING TECHNICAL BULLETINS FOUND RECALL 69L7 PERTAINING TO MY EXACT PROBLEM, ALL THE FAULTS AND SYMPTOMS STATED IN THE RECALL INSTRUCTIONS WERE MY EXACT PROBLEMS. FIRST I CALLED VW CUSTOMER CARE AND THERE WAS NOTHING THEY CAN D BECAUSE MY VIN WAS NOT PART OF THE RECALL, AS WORKING FOR A DEALERSHIP I ATTEMPTED TO HAVE IT WARRANTIED GOODWILL, I HAD A REPAIR ORDER MADE, AND I DIAGNOSED IT TO BEING A FAULTY CLOCK SPRING. AFTER LOG WAS UPLOADED TO VW, MY WARRANTY ADMINISTRATOR TOLD ME THAT THE CLAIM HAD BEEN DENIED. THIS IS A SAFETY ISSUE AND THE PART TO FIX THE VEHICLE IS 300 DOLLARS WITH ME REPAIRING IT. MY GIRLFRIEND DRIVES THE VEHICLE DAILY AND HAS A 3 YEAR OLD CHILD. I WILL NOT LET HER DRIVE THE VEHICLE BECAUSE THE ENTIRE AIRBAG SYSTEM IS OFF AS WELL AS NOT HAVING A HORN, THIS IS A SERIOUS SAFETY CONCERN AND VW REFUSES TO CLAIM RESPONSIBILITY AND TO WARRANTY THE REPAIR WHEN THE ISSUE IS KNOWN IN OTHER VEHICLES.

Components: STEERING

January 11, 2018
NHTSA ID Number: 11062464
Consumer Location: TALLAHASSEE, FL
VIN: WVGAV3AX6EW****

Summary of Complaint

I HAVE A 2014 VW TIGUAN WITH ABOUT 53,100 MILES. MY CLOCK SPRING JUST BROKE. THE STEERING WHEEL HAD BEEN MAKING LICKING SOUNDS DURING TURNS FOR A FEW WEEKS, THEN AFTER A LOUD CLICK (DURING A TURN AT A LOW SPEED/IN PARKING LOT), MY AIR BAG LIGHT CAME ON AND CONTROLS ON THE STEERING WHEEL STOPPED WORKING. THE VW DEALERSHIP INFORMED ME THAT THIS ISSUE IS NOT COVERED UNDER WARRANTY NOR A RECALL. I SEE THAT THE NHTSA HAS OPENED AN INVESTIGATION TO DETERMINE WHETHER THE INITIAL RECALL INCLUDED ENOUGH VEHICLES. THIS JUST HAPPENED THE OTHER DAY, SO IT IS NOT FIXED YET. (I NEED TO SAVE UP $800 TO FIX). I WANTED TO REPORT THIS IN CASE THE NHTSA NEEDED MORE INCIDENTS FOR THEIR INVESTIGATION.

Components: STRUCTURE

December 20, 2017
NHTSA ID Number: 11060954
Consumer Location: JIM THORPE, PA
VIN: WVGBV3AX9EW****

Summary of Complaint

FRONT DRIVER'S OUTER DOOR HANDLE DOES NOT OPEN DOOR. INTERIOR HANDLE STILL WORKS. THEN, IF YOU TRY TO OPEN THE FRONT OUTER HANDLE THE FRONT DOOR THEN WON'T SHUT, OR DOOR WON'T LATCH KEEP THE DOOR SHUT.

Components: AIR BAGS

December 22, 2017
NHTSA ID Number: 11057519
Consumer Location: BELMONT, MA
VIN: WVGBV3AX9EW****

Summary of Complaint

AIRBAG WARNING LIGHT ON, HORN NOT FUNCTIONAL AND CONTROL BUTTONS ON STEERING WHEEL NOT WORKING. OCCURRED SUDDENLY ON CITY ROAD. BROKEN CLOCK SPRING - EXISTING RECALL BUT MY CARS VIN NOT COVERED UNDER THE RECALL.

Components: STEERING ELECTRICAL SYSTEM AIR BAGS

December 08, 2017
NHTSA ID Number: 11056243
Consumer Location: SALEM, MA
VIN: WVGBV3AX1EW****

Summary of Complaint

THE CLOCK SPRING IN THE STEERING COLUMN DETERIORATED AND BECAME NONFUNCTIONAL IN A CAR THAT IS ONLY 3 YEARS OLD AND WITH ONLY 17000 MILES ON IT. THIS IS NOT AN OLD CAR, TO SPEND ABOUT $800 TO REPAIR A PART THAT IS STILL THIS NEW IS RIDICULOUS. THERE ARE PAST AND CURRENT INVESTIGATIONS INTO THIS EXACT PART WITH MANY MODELS, INCLUDING VARIATIONS OF OUR OWN.

Components: STEERING AIR BAGS ELECTRONIC STABILITY CONTROL

July 11, 2017
NHTSA ID Number: 11013415
Consumer Location: AUSTIN, TX
VIN: WVGAV3AX6EW****

Summary of Complaint

TAKATA RECALL I BOUGHT THIS CAR ON 2015,USED WITH 35,000 MILES,AND I GOT WARRANTY. WHILE I WAS DRIVING ON HIGHWAY TO TAKE MY LITTLE KIDS -18 MONTH OLD DAUGHTER,AND 2 MONTHS OLD BOY,ON THE DAYCARE,I HEARD NOISE,LIKE CLICKING ,AND LIKE A BROKEN THING.I TRIED TO USE THE HORN.IT DIDN'T WORK.AND ON MY DASHBOARD I SAW THE WARNING LIGHT OF AIRBAGS.AND ALL THE ELECTRICAL WAS NOT WORKING.I STOPPED IN ONESIDE OF HIGHWAY AND CALLED MY HUSBAND.IT WAS REALLY SCARY SITUATION. THE STEERING WHEELS IS TO HARD TO TURN LEFT AND RIGHT. I PANIC ABOUT THIS, BECAUSE I HAVE LITTLE KIDS THAT I HAVE TO TAKE AT DAYCARE EVERYDAY. I START SEARCHING ABOUT THIS ISSUE WHEN I SAW THE RECALLS. FOR VOLKSWAGEN TIGUAN ,2014. I CALLED RECALLS CUSTOMER SERVICE. THE PERSON WHO ANSWERED HIS NAME IS [XXX] AND HE TOLD ME I HAD TO GO ,TO DO AN DIAGNOSTIC SCREENING FOR MY VEHICLE. SO I WENT IN A VW DEALER HERE IN AUSTIN. AND THERE THEY FIGURED OUT. THE AIR BAG CLOCK SPRING WAS BROKEN. AFTER HIM A LADY NAMED [XXX] CALLED ME TO ASK ALSO FOR THE DIAGNOSTIC SCREENING,TO FIX THE PROBLEM. AFTER I SENT TO HER THE PAPER I GOT FROM VW. SHE CALLED ME AND SAID WE WILL NOT DO THAT. IT IS NOT OUR PROBLEM. I AM REALLY ANXIOUS ABOUT THIS. I DON'T HAVE ANOTHER VEHICLE TO MOVE. EVERYDAY I AM FACING VERY DANGEROUS AND UNSAFE SITUATIONS. I CAN'T USE THE HORN, WHILE I AM DRIVING AND I FEEL UNSAFE USING THE VOLKSWAGEN. I AM EUROPEAN AND WHILE I WAS LIVING IN EUROPE. I WAS USING ALWAYS VOLKSWAGEN AND FOR ME WAS ON TOP. RIGHT KNOW I CANT BELIEVE HOW UNSAFE IS FOR ME AND MY LITTLE KIDS. I NEED A SOLUTION FOR MY SITUATION. URGENT SOLUTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Components: AIR BAGS

July 08, 2017
NHTSA ID Number: 11003955
Consumer Location: KILLEEN, TX
VIN: WVGBV3AX9EW****

Summary of Complaint

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. WHILE DRIVING 70 MPH, A LOUD NOISE WAS HEARD FROM THE FRONT OF THE VEHICLE. THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 28,000.

Components: AIR BAGS

December 05, 2016
NHTSA ID Number: 10959773
Consumer Location: LAKE BLUFF, IL
VIN: WVGAV3AXXEW****

Summary of Complaint

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE AIR BAG CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Components: AIR BAGS SEAT BELTS UNKNOWN OR OTHER

January 12, 2017
NHTSA ID Number: 10956732
Consumer Location: LAKE BLUFF, IL
VIN: WVGAV3AXXEW****

Summary of Complaint

AFTER TAKING CAR TO VW DEALER I RECEIVED THESE REPAIR ESTIMATES: AIR BAG CONTROL MODULE NEEDS TO BE REPLACED...SEAT BELT ASSEMBLY 655 RECOMMEND REPLACING RIGHT SEAT BELT....CRANKCASE BREATHER HOSE RECOMMEND REPLACING BREATHER VALVE. WAS PARKED AND IDLE WAS FLUCTUATING ABNORMALLY...AIR BAG LIGHT CAME ON FOR NO APPARENT REASON AND SEATBELT WORKS FINE.

Components: ELECTRONIC STABILITY CONTROL SERVICE BRAKES

December 28, 2016
NHTSA ID Number: 10955145
Consumer Location: SANTA BARBARA, CA
VIN: WVGAV3AX0EW****

Summary of Complaint

DRIVING IN COLD WEATHER AND SLOW ENOUGH SPEED, THE ELECTRONIC STABILIZATION CONTROL LIGHT WENT ON, INDICATING ESC FAILURE. THE STEERING AND BRAKES ALTERNATELY AND SIMULTANEOUSLY FAILED. STEPPING ON THE BRAKES PRODUCED NO RESPONSE AT ALL. CAR WAS OUT OF CONTROL.

Components: AIR BAGS UNKNOWN OR OTHER

March 01, 2016
NHTSA ID Number: 10911171
Consumer Location: MAHWAH, NJ
VIN: WVGBV3AX5EW****

Summary of Complaint

TAKATA RECALL - DRIVER'S SIDE AIR BAG STOPPED WORKING THE HORN STOPPED WORKING WHILE I WAS DRIVING. I FOUND OUT THAT THE HORN WASN'T WORKING AS I WAS ALMOST KILLED BY SOMEONE MOVING IN TO MY LANE AND DIRECTLY TOWARD MY CAR. LUCKILY, THEY SAW ME AT THE LAST MINUTE. , ALL COMPUTER COMMUNICATION IN THE STEERING COLUMN STOPPED WORKING. LOOKED ON LINE AND SAW THAT THESE ISSUES WERE CAUSED BY A BAD CLOCK SWITCH. TOOK THE CAR TO THE DEALER AND I WAS TOLD THERE WAS NO RECALL FOR MY CAR. THEY TOLD ME THAT THE CLOCK SPRING WAS NO LONGER COVERED BY WARRANTY BECAUSE I HAD 50,000 MILES ON THE CAR. THE DEALER WANTED TO CHARGE ME 800.00 TO FIX THE CLOCK SPRING.

VOLKSWAGEN TIGUAN Sold

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